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    Unavailable
    The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
    Unavailable
    The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
    Unavailable
    The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
    Audiobook3 hours

    The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

    Published by Penguin Random House Audio

    4.5/5

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    Currently unavailable

    Currently unavailable

    About this audiobook

    The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. 

    Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:

    Rule #1: Customer Service Is Not a Department
    Rule #3: Great Service Follows the Laws of Gravity
    Rule #5: Ask Yourself "What Would Mom Do?"
    Rule #19: Be a Copycat
    Rule #25. Treat Every Customer like a Regular
    Rule #39: Don't Try Too Hard

    As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers

    Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

    LanguageEnglish
    PublisherPenguin Random House Audio
    Release dateMar 5, 2013
    ISBN9780385360395
    Unavailable
    The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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    Reviews for The Customer Rules

    4.5/5

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    • 5/5
      If you work in customer service, that's a book to read. The content is properly structured, straight to the point, sparkled with real-life stories. It's very easy to digest the content as each chapter is rather short and you can easily jump off after one and come back later on without losing a point of the author.