• audiobook

From the Publisher

In just twenty years, Amazon.com has gone from a start-up internet bookseller to a global company revolutionizing and disrupting multiple industries, including retail, publishing, logistics, devices, apparel, and cloud computing.

But what is at the heart of Amazon.com's rise to success? Is it the tens of millions of items in stock, the company's technological prowess, or the many customer service innovations like "one-click"?

As a leader at Amazon who had a front-row seat during its formative years, John Rossman understands the iconic company better than most. From the launch of Amazon's third-party seller program to their foray into enterprise services, he witnessed it all-the amazing successes, the little-known failures, and the experiments whose outcomes are still in doubt.

In The Amazon Way, Rossman introduces listeners to the unique corporate culture of the world's largest Internet retailer, with a focus on the fourteen leadership principles that have guided and shaped its decisions and its distinctive leadership culture.

Peppered with humorous and enlightening firsthand anecdotes from the author's career at Amazon, this revealing business guide is also filled with the valuable lessons that have served Jeff Bezos's "everything store" so well-providing expert advice for aspiring entrepreneurs, CEOs, and investors alike.

Published: Brilliance Audio on
ISBN: 1491587512
Unabridged
Listen on Scribd mobile: iPhone, iPad and Android.
Availability for The Amazon Way by Jeff Cummings and John Rossman
With a 30 day free trial you can listen to one free audiobook per month

    Related Articles

    Fast Company
    1 min read

    10 Amit Agarwal

    Saritha Rai For extending Amazon’s reach, one vendor at a time Jeff Bezos’s former executive assistant and technical adviser has been on a critical mission in India: to establish a dominant international foothold for Amazon after it all but bombed in China. Within the past two and a half years, Amit Agarwal has grown the India division to the point that it’s now competitive with homegrown rivals Flipkart and Snapdeal, and he’s finding novel ways to overcome the country’s underdeveloped logistics and payment infrastructure. “The constraints make it exciting and challenging—they get me thinkin
    Bloomberg Businessweek
    3 min read

    Pet Food That Comes With an Oil Painting

    Olivia Zaleski There’s customer service, and then there’s Chewy.com. After registering online, each of the pet supply startup’s 3 million customers gets a handwritten thank-you card in the mail. They’re also entered into a lottery to receive a surprise gift—an oil painting of their pet, one of 700 made each week by one of Chewy’s 200 full-time portrait artists. “We have an aggressive approach to customer acquisition and retention,” says Chief Executive Officer Ryan Cohen. He’s understating it. About 460 of Chewy’s 3,000 employees are customer service reps trained in pet care. At a 24-hour, 3
    Fast Company
    2 min read

    Amazon Gets Physical

    Kim Lightbody TECH HARDWARE Kindle: Popular for a decade and currently in its eighth generation, the e-reader continues to have few rivals (mainly Barnes & Noble’s Nook and Kobo). Fire OS devices: The company’s Fire TV set-top boxes and Fire sticks (cheaper, pared-down versions of the boxes) made up 22% of the streaming-media device market in 2015, beating out Apple TV. The $50 Fire tablet has become a popular competitor to the much pricier iPad. Dash button: These small, internet-connected tabs that users can push to instantly reorder products are finally catching on: Amazon now carries D