The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your IndustryEbookThe Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your IndustrybyRobert SpectorRating: 4 out of 5 stars4/5Save The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry for later