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Robert Spector
Robert Spector has reported on business for USA Today, UPI International, NASDAQ Magazine, and Women's Wear Daily and appears frequently on television and radio. He is the author o...view moreRobert Spector has reported on business for USA Today, UPI International, NASDAQ Magazine, and Women's Wear Daily and appears frequently on television and radio. He is the author of the national bestseller The Nordstrom Way.view less
Books by Robert Spector
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry Amazon.com: Get Big Fast Rating: 4 out of 5 stars4/5The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture Rating: 0 out of 5 stars0 ratings