Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Appreciative Inquiry: A Positive Revolution in Change
    Appreciative Inquiry: A Positive Revolution in Change
    Appreciative Inquiry: A Positive Revolution in Change
    Ebook99 pages1 hour

    Appreciative Inquiry: A Positive Revolution in Change

    By David Cooperrider and Diana D. Whitney

    4.5/5

    ()

    Switch to audiobook
    Read preview

    About this ebook

    Written by the two most recognized Appreciative Inquiry thought leaders
    A quick, accessible introduction to one of the most popular change methods today--proven effective in organizations ranging from Roadway Express and British Airways to the United Nations and the United States Navy
    Appreciative Inquiry (AI) is a model of change management uniquely suited to the values, beliefs, and challenges of organizations today. AI is a process that emphasizes identifying and building on strengths, rather than focusing exclusively on fixing weaknesses as most other change processes do. As the stories in this book illustrate, it results in dramatic improvements in the triple bottom line: people, profits, and planet. AI has been used to significantly enhance customer satisfaction, cost competitiveness, revenues, profits, and employee engagement, retention, and morale, as well as organizations' abilities to meet the needs of society.
    This book is a concise introduction to Appreciative Inquiry. It provides a basic overview of the process and principles of AI along with exciting stories illustrating how organizations have applied AI and the benefits they have gained as a result. It has been specifically designed to be accessible to a wide audience so that it can be handed out in organizations where AI is either being contemplated or being implemented.
    Written by two of the key figures in the development of Appreciative Inquiry, this is the most authoritative guide available to a change method that systematically taps the potential of human beings to make themselves, their organizations, and their communities more adaptive and more effective.
    LanguageEnglish
    PublisherBerrett-Koehler Publishers, Inc.
    Release dateOct 10, 2005
    ISBN9781605096926
    Author

    David Cooperrider

    David L. Cooperrider is a distinguished university professor at Case Western Reserve University and holds two chaired professorships there. He is the founder and faculty director of the Fowler Center for Business as an Agent of World Benefit and is the honorary chairman of Champlain College's David L. Cooperrider Center for Appreciative Inquiry. He has served as an advisor to prominent individuals like Bill Clinton, His Holiness the Dalai Lama, Kofi Annan, and Jimmy Carter and companies such as Johnson&Johnson, Keurig Green Mountain Coffee, Apple, Verizon, McKinsey, the US Navy, and the UN Global Compact.

    Read more from David Cooperrider

    Related to Appreciative Inquiry

    Related ebooks

    Business Development For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      The Fearless Organization

      May 1, 2019

      The Fearless Organization
      9 min read

    • Article

      Leadership Transformation

      Mar 28, 2019

      An organisation with poor leadership is like a rudderless boat, lacking clear direction and at risk of being toppled by the smallest of waves. Do you aspire to help leaders transform their attitudes, capabilities, skills, effectiveness and behaviour?

      2 min read

    • Article

      Questions for Kate Sweetman, MIT Centre for Entrepreneurship

      Jan 1, 2018

      What does it mean for a business to exist in the age of Uber? In essence, it means that change can come from anywhere, that it is often technology-driven, and that it often necessitates a new business model. This is what we are seeing, over and over

      6 min read

    • Article

      Fixing The Diversity Problem

      Oct 16, 2019

      Fixing The Diversity Problem
      4 min read

    • Article

      Power Growth

      Aug 17, 2021

      There is no universal playbook for fast growth-which has been more apparent than ever during this unprecedented past year. Besides a great idea, a stellar team, and a healthy sprinkle of luck, every founder needs strategic measures to reach the heigh

      5 min read

    • Article

      The Big brand Shift

      Sep 22, 2021

      There was a time not long ago, when every corporate had its 10-year plan as an iron-clad, concreted roadmap for the entire organisation. Today, in a world of intermittent lockdowns and generational change that occurred in the space of a year, even a

      5 min read

    • Article

      Impact

      Oct 26, 2021

      “Build Back Better” has been a rallying cry in the disaster recovery community for 15 years. What began as an exhortation to construct stronger buildings and roads following hurricanes and earthquakes has grown into a broader mandate: to make commu-n

      9 min read

    • Article

      Profile

      May 26, 2022

      Profile
      2 min read

    • Article

      The Founder's Mentality

      May 1, 2018

      All companies strive for profitable growth, but you believe it eludes many for a common reason. What is it? In my 25 years of researching this topic and working with clients, one theme has come up again and again: complexity. In my view, complexity i

      6 min read

    • Article

      Intelligence Report

      Jun 2, 2022

      We often hear that a sense of purpose is the most important attribute for a company to have, but what are the benefits of building a purpose-driven business? We asked the Gen.T community for their insights, based on four key statistics that illustrat

      4 min read

    • Article

      Check, Please

      Apr 4, 2023

      Check, Please
      7 min read

    • Article

      Questions for Tanya van Biesen (Rotman MBA ’00), Executive Director, Catalyst Canada

      Sep 1, 2017

      You are known for your ongoing dedication to advancing inclusive workplaces. When did you first embrace this challenge? About 10 years ago, when I was a partner at Spencer Stuart, I noticed that many of my clients were asking me to help them bring mo

      6 min read

    • Article

      Business Models Are Changing. Why It’s Good For Women

      Feb 3, 2023

      - The writer curates thought leadership events that help executive teams transform their organizations; visit coliniles.com I was recently asked to comment on how the opportunities for women leaders have changed since I started work. And then, I was

      2 min read

    • Article

      Rockets Tsunamis

      Sep 22, 2017

      Rockets Tsunamis
      8 min read

    • Article

      The Way of The Unicorn: From Start-Up to Scale-Up

      May 1, 2022

      THERE CAN BE NO DOUBT WE LIVE IN INTERESTING TIMES. For those who aren’t familiar with the term, ‘unicorns’ are privately held start-up companies with a value of over $1 billion. And despite the global pandemic, last year we saw more companies reach

      6 min read

    • Article

      ‘Purpose Is An Existential Tool’

      May 27, 2022

      TO RANJAY GULATI, the Paul R. Lawrence MBA Class of 1942 Professor of Business Administration at Harvard Business School, the concept of purpose and performance go together. Gulati, whose book, Deep Purpose: The Heart and Soul of High-Performance Com

      2 min read

    • Article

      Becoming A B Corp Company

      Jul 1, 2021

      Becoming A B Corp Company
      2 min read

    • Article

      How Founders Become Leaders

      Mar 15, 2022

      Eren Bali is a cofounder and the CEO of San Francisco-based Carbon Health, which aims to make high-quality health care accessible to all and ranks No. 2 on the 2021 Inc. 5000. A serial entrepreneur, Bali previously co-founded and led Udemy, the world

      5 min read

    • Article

      Earning A Social Licence To Operate: Implications For Brand And Profitability

      Nov 25, 2019

      IN LATE October I flew from Auckland to the United States capital for the Global Sabre Awards, bookended by meetings with key contacts and international colleagues. Our team was proud to be judged #8 of the top 40 global PR campaigns of the past 12 m

      2 min read

    • Article

      Making An Impact

      Oct 16, 2019

      Making An Impact
      1 min read

    • Article

      A Quiet Achiever

      Mar 24, 2019

      A Quiet Achiever
      3 min read

    Related categories

    Reviews for Appreciative Inquiry

    4.5/5

    3 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      Appreciative Inquiry - David Cooperrider

      WHAT PEOPLE ARE SAYING ABOUT

      APPRECIATIVE INQUIRY

      Appreciative Inquiry is currently revolutionizing the field of organization development.

      —Robert Quinn, Distinguished Professor of Management,

      University of Michigan Business School

      Appreciative Inquiry is the philosophy that is allowing us to engage the hearts, minds, and souls of our people—all of our people. Only when we do that, will we achieve breakthrough performance.

      —Cindy Frick, VP, Organizational Development and HR Planning,

      Roadway Express

      [AI is] a process that gets you moving up the success spiral rather than down the failure one. It has a motivating effect helping achieve self-fulfillment rather than getting into a doom and gloom syndrome.

      —Rob Treeby, Health, Safety, and Environment Manager, BP AMOCO

      I would like to commend you more particularly for your methodology of Appreciative Inquiry and to thank you for introducing it to the United Nations. Without this, it would have been very difficult, perhaps even impossible, to constructively engage so many leaders of business, civil society, and government (for the UN Global Compact Leadership Summit in 2004).

      —Kofi Annan, Secretary General, United Nations

      We introduced the concept of Appreciative Inquiry into our Breakthrough Leadership at Roadway curriculum. Our senior managers have been enthusiastic about using this innovative approach to deal with some of our most pressing issues. The output has been amazing and provides a great map to desirable outcomes.

      —Jim Staley, President, Roadway Express

      I had the privilege of utilizing an AI methodology with a sales and marketing organization involved in a strategic alliance with a major channel partner. In the two plus years since AI had been introduced to and embraced by the group, a significant transformation has occurred. Morale has improved dramatically, relationships have grown tighter, teamwork has significantly improved—and equally compelling—sales and profitability outpaced the rest of both organizations. A holistic appreciative approach’ has truly become the way of life for this organization.

      —Jim Gustafson, Vice President and General Manager, ELECTRICjob.com

      Appreciative Inquiry is helping us be a breakthrough organization. We started by closing our entire factory and bringing all seven hundred people from the shop floor to the directors together to plan our future. It was a four-day meeting. This year we will use AI to bring one thousand people into the strategic planning and participative redesign process, including all our internal people and representatives of external stakeholders—suppliers, customers and community.

      The best in people comes out when you bring the whole system into the room. Wholeness is healthy and that is our purpose at Nutrimental Foods: to produce health-ability. It is exciting, and it pays. After our first large group session profits rose 200 percent and absenteeism, in the next year, dropped 75 percent. AI is about connecting with spirit, self-organization, and self-sustainability, and in the final analysis, human happiness. I wish you could all come and experience our next session!

      —Rodrigo Loures, CEO, Nutrimental Foods, Brazil

      APPRECIATIVE INQUIRY

      APPRECIATIVE INQUIRY

      A POSITIVE REVOLUTION

      IN CHANGE

      DAVID L. COOPERRIDER

      & DIANA WHITNEY

      Appreciative Inquiry

      Copyright © 2005 by David L Cooperrider and Diana Whitney. All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed Attention: Permissions Coordinator, at the address below.

      Berrett-Koehler Publishers, Inc.

      235 Montgomery Street, Suite 650

      San Francisco, California 94104-2916

      Tel: (415) 288-0260, Fax: (415) 362-2512

      www.bkconnection.com

      Ordering information for print editions

      Quantity sales. Special discounts are available on quantity purchases by corporations, associations, and others. For details, contact the Special Sales Department at the Berrett-Koehler address above.

      Individual sales. Berrett-Koehler publications are available through most bookstores. They can also be ordered directly from Berrett-Koehler: Tel: (800) 929-2929; Fax: (802) 864-7626; www.bkconnection.com

      Orders for college textbook/course adoption use. Please contact Berrett-Koehler: Tel: (800) 929-2929; Fax: (802) 864-7626.

      Orders by U.S. trade bookstores and wholesalers. Please contact Ingram Publisher Services, Tel: (800) 509-4887; Fax: (800) 838-1149; E-mail: customer.service@ingrampublisherservices.com; or visit www.ingrampublisherservices.com/Ordering for details about electronic ordering.

      Berrett-Koehler and the BK logo are registered trademarks of Berrett-Koehler Publishers, Inc.

      First Edition

      Paperback print edition ISBN 978-1-57675-356-9

      PDF e-book ISBN 978-1-60509-281-2

      IDPF e-book ISBN 978-1-60509-692-6

      2010-2

      Book Design & Production: Jimmie Young • Copy Editing: Susan Pink

      Cover design: Ark Stein/The Visual Group

      CONTENTS

      Preface

      Chapter 1 An Invitation to the Positive Revolution in Change

      AI and the New Model of Change Leadership

      Approacing Problems From the Other Side

      Chapter 2 What is Appreciative Inquiry?

      The Positive Core

      A Working Definition of Positive Change

      Chapter 3 The Appreciative Inquiry 4-D Cycle

      Overview of the 4-D Cycle

      Passion for Service: Getting Started with AI at British Airways

      Chapter 4 The 4-D Cycle in Action

      The First D, Discovery

      From Discovery to Dream

      Design for Organizing into the Future

      The United Religions Initiative: Design of a Global Community

      Realizing Destiny

      Chapter 5 Applying the 4-D Cycle

      Whole-System Inquiry

      The AI Summit

      Roadway Express: Moving from Good to Great

      Chapter 6 Roles, Responsibilities, and Relationships

      The Role of Leadership

      The Role of an AI Consultant

      The Role of the Core Team

      The Role of the Participants

      Chapter 7 Principles for a Positive Revolution

      The Constructionist Principle

      The Simultaneity Principle

      The Poetic Principle

      The Anticipatory Principle

      The Positive Principle

      Chapter 8 Conditions for Success: The Liberation of Power

      Freedom to Be Known in Relationship

      Freedom to be Heard

      Freedom to Dream in Community

      Freedom to Choose to Contribute

      Enjoying the preview?
      Page 1 of 1