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    The No Complaining Rule: Positive Ways to Deal with Negativity at Work
    The No Complaining Rule: Positive Ways to Deal with Negativity at Work
    The No Complaining Rule: Positive Ways to Deal with Negativity at Work
    Ebook168 pages1 hour

    The No Complaining Rule: Positive Ways to Deal with Negativity at Work

    By Jon Gordon

    4.5/5

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    About this ebook

    Negativity in the workplace costs businesses billions of dollars and impacts the morale, productivity and health of individuals and teams. "In The No Complaining Rule: Positive Ways to Deal with Negativity at Work, Jon Gordon, a bestselling author, consultant and speaker, shares an enlightening story that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude." Based on one company’s successful No Complaining Rule, the powerful principles and actionable plan are practical and easy-to-follow, making this book an ideal read for managers, team leaders and anyone interested in generating positive energy.
    LanguageEnglish
    PublisherWiley
    Release dateJan 13, 2011
    ISBN9780470428474

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    Reviews for The No Complaining Rule

    4.5/5

    15 ratings2 reviews

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    • 3/5
      nice book on the power of being positive and not complaining

      1 person found this helpful

    • 5/5
      Easy to read and great message. Worth a read if you catch yourself complaining.

      1 person found this helpful

    Book preview

    The No Complaining Rule - Jon Gordon

    001

    Table of Contents

    Title Page

    Copyright Page

    Dedication

    Acknowledgments

    Introduction

    A Simple Rule Is Having a Big Impact

    I Was a Professional Complainer

    Chapter 1 - Hope

    Chapter 2 - On Fire

    Chapter 3 - Morale

    Chapter 4 - The Phone Call

    Chapter 5 - The Real Problem

    Chapter 6 - Traffic

    Chapter 7 - The Talk

    Chapter 8 - The Cost of Negativity

    Cost of Negativity

    Chapter 9 - It Could Be Worse

    Chapter 10 - Cancer

    The No Complaining Rule

    Chapter 11 - The Positive Road

    Chapter 12 - The Complaining Fast

    Chapter 13 - Three No Complaining Tools

    Chapter 14 - No News Is Good News

    Chapter 15 - Fundamentals of Prosperity

    Chapter 16 - The Bloggers

    Chapter 17 - The Yard Guy

    Chapter 18 - Friday

    Chapter 19 - The Meeting

    Chapter 20 - Positive Principles

    A Positive Environment and Culture Are Everything

    Positive Leadership Is Required

    The Secret to Winning

    Trust Must Permeate the Organization

    Fill the Void with Positive Communication

    Become Solution and Innovation Focused

    Chapter 21 - Questions

    Chapter 22 - More Traffic

    Chapter 23 - Sunday

    Chapter 24 - Monday

    Chapter 25 - Hope Shares the No Complaining Rule

    Chapter 26 - The Rollout

    Chapter 27 - Play to Win

    Chapter 28 - Hope Receives the News

    Chapter 29 - Six Months Later

    Chapter 30 - It’s All Good

    Chapter 31 - No Complaining Rule Action Plan

    Step 1: Explain the Cost of Negativity and Complaining

    Step 2: Share and Explain the No Complaining Rule

    Step 3: Justified Complaining versus Mindless Complaining

    Step 4: Identify and Share Your Complaint/Solution Process

    Step 5: Listen, Hear, and Act

    Step 6: Celebrate Successes

    Step 7: Monitor and Enforce the No Complaining Rule

    Step 8: Distribute No Complaining Tools

    Step 9: Designate a No Complaining Week

    No Complaining Week Personal Action Plan

    Are You a Complainer? Assessment

    The Energy Bus Training Program

    Become a Certified Positive Leadership Coach, Speaker, & Trainer

    Attend a Power of Positive Leadership Training Event

    Other Books by Jon Gordon

    Index

    Wiley End User License Agreement

    001

    Copyright © 2008 by Jon Gordon. All rights reserved.

    Published by John Wiley & Sons, Inc., Hoboken, New Jersey

    Published simultaneously in Canada

    No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions.

    Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

    For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.

    Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at www.wiley.com.

    Library of Congress Cataloging-in-Publication Data:

    Gordon, Jon, 1971-

    The no complaining rule : positive ways to deal with negativity at work/Jon Gordon.

    p. cm.

    Includes bibliographical references and index.

    ISBN 978-0-470-27949-6 (cloth)

    1. Employee morale. 2. Employees—Attitudes.

    3. Negativism. I. Title.

    HF5549.5.M6G665 2008

    658.3′14—dc22

    2007051635

    For Jade and Cole

    Always remember to choose the Positive Road

    Acknowledgments

    This book would never have been written if it hadn’t been for Dwight Cooper, the CEO of PPR, who told me about the No Complaining Rule he implemented in his company and the positive impact it was having on his culture. This book is based on Dwight’s commitment and dedication to creating a positive company where his employees create success and enjoy their work. Thank you, Dwight.

    I also thank my wife, Kathryn, who inspired me to take the positive road in life.

    Thank you to my maternal grandparents, Martin and Janice, whose last name I have passed on to my children. Thank you for your love.

    Thank you to my parents for the greatest gift you could ever give me: your love. I miss you, Mom, but know that your spirit is with me.

    Thank you to my agent, Daniel Decker, who supported this project from the start and helped make it a success.

    Thank you to my editor, Matt Holt, and to Kim Dayman, Jessica Campilango, and the wonderful team at John Wiley & Sons for making this book possible.

    Thank you to the other members of my team who work hard and never complain: Jim Van Allan, Cathy Garwood, Brooke Trabert, and Amy Walter.

    Thank you to all my clients who allow me to work with your companies, organizations, teams, and individuals. I am grateful every day to get to work with so many wonderful people.

    I also have to give a big thank you to the managing partners at Northwestern Mutual who supported our No Complaining Tour to benefit Pediatric Cancer. Thank you to Tim Bohannon, Tait Cruse, Matt Russo, John Wright, Bob Waltos, Joey Davenport, Harry Hoopis, Scott Theodore, and John Goodwin.

    I’d like to thank Ken Blanchard for his continued support of my work. Ken, you have played a major role in my life both professionally and spiritually. You have the purest heart I have ever known and I’m honored to know you.

    Most of all I’d like to thank the original creator of the No Complaining Rule, God. Thank You for the inspiration to write this book. You deserve the credit.

    Introduction

    A Simple Rule Is Having a Big Impact

    I didn’t invent the rule. I discovered it—at a small, fast-growing, highly successful company that implements simple practices with extraordinary results.

    One day I was having lunch with my friend and client Dwight Cooper, a tall, thin, mild-mannered former basketball player and coach who had spent the last 10 years building and growing a company he cofounded into one of the leading nurse staffing companies in the world. Dwight’s company, PPR, was named one of Inc. magazine’s Fastest Growing Companies several times, but on this day PPR was named one of the best places to work in Florida and he was sharing a few reasons why.

    Dwight told me about a book he had read that dealt with jerks and energy vampires (negative people) in the workplace. But after reading and reflecting on the book, he realized that when it comes to building a positive, high-performing work environment, there was a much more subtle and far more dangerous problem

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