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    The Complete Book of Business Success
    The Complete Book of Business Success
    The Complete Book of Business Success
    Ebook249 pages1 hour

    The Complete Book of Business Success

    By Byrd Baggett

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    About this ebook

    Leadership.  Sales.  Customer service.  Mastering these will go a long way towards making sure a business is successful. Byrd Baggett has provided easy-to-put-into-practice guidelines in his three best selling books: Taking Charge, The Book of Excellence, and Satisfaction Guaranteed.  These three books are now combined into one attractively packaged book.
    LanguageEnglish
    PublisherThomas Nelson
    Release dateMay 31, 2000
    ISBN9781418557188
    The Complete Book of Business Success

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      Book preview

      The Complete Book of Business Success - Byrd Baggett

      The

      Complete Book of

      Business

      Success

      The

      Complete Book

      of

      Business

      Success

      1

      BYRD BAGGETT

      2

      Copyright © 2000 Byrd Baggett

      All rights reserved. Written permission must be secured from the publisher to use or reproduce any part of this book, except for brief quotations in critical reviews and articles.

      Published in Nashville, Tennessee, by Rutledge Hill Press®, a Thomas Nelson Company, P.O. Box 141000, Nashville, Tennessee 371214.

      Library of Congress Cataloging-in-Publication Data Available

      Baggett, Byrd.

         The complete book of business success / Byrd Baggett.

            p. cm.

         ISBN 1-55853-810-0 (hardcover)

         1. Success in business. 2. Industrial management. I. Title.

      HF5386.B2274 2000

      650.1—dc21

      00-027621

      CIP

      Printed in the United States of America

      1 2 3 4 5 6 7 RRD 05 04 03 02 01 00

      With heartfelt thanks to:

      My mother,

      BILLIE JEAN BAGGETT,

      whose spirit continues to strengthen me.

      May your soul continue to shine in heaven!

      My father,

      BYRD BAGGETT, JR.,

      for his love and unwavering support.

      You are a very special man, and I am blessed

      to have such a wonderful dad.

      ASHLEY, AMY, AND AUSTIN

      —my beautiful children, who are truly

      God’s most precious gifts.

      You each give me a powerful reason to live.

      My good friend and business partner,

      KEN JENKINS.

      You are one of the most talented

      and creative people I know. Most importantly,

      your servant heart has touched my life.

      JEANNE,

      my wife, best friend, and soulmate.

      Your faith continues to be the richest blessing in my life!

      Contents

      Taking Charge

      The Book of Excellence

      Satisfaction Guaranteed

      Introduction

      I NEVER PLANNED to write a book. I’m a salesman.

      For eighteen years I pounded the streets and managed sales staffs. And so it came as quite a surprise to realize that a simple exercise I had done for my own benefit was growing into a book. I had begun a list of habits that produce success. When I showed my list to friends, several wanted copies of their own. And when I showed it to a successful sales and marketing consultant, he advised me to look for a publisher. The sales profession needs to get back to the basics, he stated. I agreed with him. I had begun the list following yet another boring training seminar that was long on theory but short on

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