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    Are Your Customers Being Served?: How to Boost Profits by Giving Exceptional Customer Service
    Unavailable
    Are Your Customers Being Served?: How to Boost Profits by Giving Exceptional Customer Service
    Unavailable
    Are Your Customers Being Served?: How to Boost Profits by Giving Exceptional Customer Service
    Ebook100 pages1 hour

    Are Your Customers Being Served?: How to Boost Profits by Giving Exceptional Customer Service

    By Pauline Rowson

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This book looks at: how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers' needs; how to develop an effective customer service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints and difficult customers and turn them into satisfied customers.

    LanguageEnglish
    PublisherRowmark
    Release dateMay 5, 2007
    ISBN9781783724185
    Unavailable
    Are Your Customers Being Served?: How to Boost Profits by Giving Exceptional Customer Service
    Author

    Pauline Rowson

    Pauline Rowson is the author of the critically-acclaimed marine mystery series featuring DI Andy Horton, as well as several stand-alone thrillers and two previous Art Marvik thrillers, Silent Running and Dangerous Cargo. Pauline’s novels are set in the area in which she lives, Hayling Island and Portsmouth. Before becoming a full-time writer she ran a Marketing and Training company.

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