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    Moderating Usability Tests: Principles and Practices for Interacting
    Moderating Usability Tests: Principles and Practices for Interacting
    Moderating Usability Tests: Principles and Practices for Interacting
    Ebook161 pages3 hours

    Moderating Usability Tests: Principles and Practices for Interacting

    By Joseph S. Dumas and Beth A. Loring

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    About this ebook

    Moderating Usability Tests provides insight and guidance for usability testing. To a large extent, successful usability testing depends on the skills of the person facilitating the test. However, most usability specialists still learn how to conduct tests through an apprentice system with little formal training.

    This book is the resource for new and experienced moderators to learn about the rules and practices for interacting. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices – both practical and ethical – for moderating successful usability tests. The videos are available from the publisher's companion web site.

    • Presents the ten “golden rules that maximize every session’s value
    • Offers targeted advice on how to maintain objectivity
    • Discusses the ethical considerations that apply in all usability testing
    • Explains how to reduce the stress that participants often feel
    • Considers the special requirements of remote usability testing
    • Demonstrates good and bad moderating techniques with laboratory videos accessible from the publisher’s companion web site
    LanguageEnglish
    PublisherElsevier Science
    Release dateApr 9, 2008
    ISBN9780080558271
    Moderating Usability Tests: Principles and Practices for Interacting
    Author

    Joseph S. Dumas

    Joe Dumas is a recognized expert in usability evaluation. He has 25 years experience as a usability professional. He as moderated or observed others moderate thousands of usability testing sessions and taught numerous students and usability professionals how to moderate. He is the author of A practical guide to usability testing (with Ginny Redish), Designing user interfaces for software, and numerous articles, both for researchers and practitioners. He is currently a Usability Consultant for Oracle Corporation. He was a Senior Human Factors Specialist at Bentley College’s Design and Usability Center and taught graduate courses in the college’s Human Factors in Information Design Master’s Degree program. He has a Ph.D. in Cognitive Psychology.

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    • 4/5
      Refreshing! This latest book by an old master (Joe Dumas ...with Beth Loring) wastes little time in the big picture before getting down to the business of providing practical guidance for conducting usability labs. It’s a small book that reaches beyond the ‘old standards’ to the heretofore nebulous “art” of facilitation. And those old standards have here been modernized to incorporate the latest technology impacting the field - such as the emergence of remote testing - and the issues that can often result.And while I’m a little hesitant to concede that the “art” of conducting usability labs is something that can be learned from a book, Dumas and Loring do provide a plethora of examples to illustrate their techniques as well as – something I’ve never seen before – quotes from new and experienced practitioners highlighting their perspective. In addition to the resources in the book, there is also an online website with videos illustrating the techniques described.So while Moderating Usability Tests may well be a good resource for newbies, I believe that this book’s real value is for experienced practitioners with a few years under their belt. Despite a slight tendency towards tiresome repetition, it’s a real gem and I’ll be adding it to my personal list of recommended reading.

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