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    Telecommunication Service and Experience Quality
    Telecommunication Service and Experience Quality
    Telecommunication Service and Experience Quality
    Ebook200 pages2 hours

    Telecommunication Service and Experience Quality

    By Sigit Haryadi

    4.5/5

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    Book Description :

    1. QoS and QoE Theory
    2. Procedure of Key Performance Indicators Determination
    3. Details of QoS parameters in the various International Standards
    4. QoS Measurement
    5. Availability & Reliability Calculation
    6. Network Availability and Network Accessibility in Cellular Network
    7. Telephony Service QoS
    8. Short Message Service QoS
    9. The Internet Service QoS

    LanguageEnglish
    PublisherDago Press
    Release dateJan 14, 2015
    ISBN9781507028360
    Telecommunication Service and Experience Quality
    Author

    Sigit Haryadi

    book created by Sigit Haryadi, Famous author and lecturer from Bandung Institute of Technology (ITB) Indonesia. This book published by Dago Press in 2013.

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      Book preview

      Telecommunication Service and Experience Quality - Sigit Haryadi

      Sigit Haryadi

      ––––––––

      Lantip Safari Media

      Telecommunications Service and Experience Quality

      Copyright © 2013, Lantip Safari Media.

      ISBN : 978-602-18578-6-1

      All rights reserved,

      No portion of this publication may be copied, reproduced, stored in a retrieval system, or transmitted in any form by any means, mechanical, electronic, photocopying, recording or otherwise, without written permission from the publisher. Dago Press is registered trademarks of CV Lantip Safari Media, Inc. 

      Anggrek Residence B4, Ujung berung Bandung, West Java, Indonesia 40294.

      Email: info@dagopress.com  Website: www.dagopress.com

      Thanks Note

      To whom I would like to thank. I could not possibly list all, but I never forgot all the people who means something to me, even if that people are consider me nuts.

      Firstly thanks to God. Thank you to all of my family members. Thank you for my wife Westi Riani, my son Salman Aditya Firaas and my daughter Salma Huda California. Thank you to all colleges in Bandung Institute of Technology (ITB). Thanks to all of my students.

      Preface

      I wrote this book, based on my experience of teaching at university and become experts in telecommunication providers and regulators for over 28 years.

      This book shows you how to maintain the quality of telecommunications services, which in order to achieve the goal, we need to understand a few things coherently.

      Know the basic theory of QoS (Quality of Service) and QoE (Quality of Experience).

      Know the procedure of the Key Performance Indicator Determination.

      Know the theory and practice of performance measurement.

      Know the process of telecommunication services and their relation to Signaling Ladder Diagram.

      If we understand the four steps above, then we will acquire all possibilities of disruption to the quality of the service, and the quality of the customer experiences, so we can anticipate precisely and quickly.

      Five steps above would be perfect, if done with reference to the reference to the international telecommunications standards. In addition, we also need to study the practices undertaken by many telecom operators in the world and the regulations issued by several national telecommunications regulator.

      January 2013

      Sigit Haryadi - Associate Professor at- Bandung Institute of Technology (ITB) - Bandung - Indonesia

      INTRODUCTION

      QoS (Quality of Service) and QoE (Quality of Experience) are the two most important terms of telecommunications services, both QoS and QoE is perfect, can only be said to be really successful.

      This book shows you how to maintain the quality of telecommunications services, which in order to achieve the goal, we need to understand a few things coherently:

      In order to understand the process of service established and terminated, we need to understand a few things coherently.

      First, the quality parameters that are used as a key indicator of the performance of each service. Quality of service is determined by the achievement of some performance indicators. ITU-T and other international standardization bodies have set outline Indicator performance that must be met by each type of service. In practice, any provider that provides telecommunications services, choose some to be a key performance indicator, referred to as KPI (Key Performance Indicator). In general, there are two groups of KPIs, which are related to the quality of the network and related to the quality of each service. ITU-T Service support performance. ITU-T split into four groups of QoS: Service operability performance, Severability performance and Service security performance.  Each KPI has a few parameters. In this book described the ways to determine KPI and KPI examples.

      Second, the beginning of the development process of service until the service was over, which refers to the SLD (Signaling Ladder Diagram) of each service. Not at all know the quality of telecom services, without knowing that a service set up by SLD. SLD  is a sequence of signal delivery both the forward and the backward direction, link by link or end-to-end from the beginning to the end of the establishment of a service provider to its customers

      Third, the relationship between key performance indicators and SLD (Signaling Ladder Diagram).  Once you know what the parameters are set to KPI and SLD of each service, then we have to study the relationship between key performance indicators and SLD. This step is very important, because it will cause us to be a signal are involved in the process of a service.

      Fourth, analysis of potential interference and its relation to SLD (Signaling Ladder Diagram). Finally, in order to be able to maintain the quality of telecommunication services, then we need to know what the potential interference that might occur. Each customer has its own assessment of the service they experienced, and each provider also has a KPI measurement results. Each occurred KPI measurement results are less good, it must find the cause, and this is easiest if we start from the SLD (Signaling Ladder Diagram) of each service. The basic theory of QoS (Quality of Service) and QoE (Quality of Experience).

      One key to the success of maintaining both QoS and QoE is to understand the SLD (Signaling Ladder Diagram) of each service. Here is an example of the SLD, studied here so that we would understand more about the process of telecommunication services. Let me break it down in the form of question and answer, this refers to the experience as a teacher for over 28 years, which I find to be more intelligent, as having critical students, who are willing and able to ask intelligent questions. Also please be understood, in this SLD below, is not clear which network elements in the network will process and answer the signal. In chapter 5, 6 and 7, are shown SLDs which are more fitting to the industry reality. SLD in this example is simplified to provide an overview only.

      Analyze from the example of Telephony Signaling Service Ladder Diagram in fig. 1:

      What signals sent by the UE (User Equipment) to the network, when the user presses the SEND BUTTON

      What happens if the logical channel that prepares the traffic channel in the network can not be formed?

      What happens if the user, for some reason, included in the black list of the provider?

      What happens if the B-party busy?

      Give a formula of the SCR (Successful Call Ratio) and non-Accessibility Telephony Service.

      Describe the ugliness on the SLD that is in this problem?

      fig 1 buku 2

      Answer:

      Signals sent by the UE (User Equipment) to the network, when the user presses the SEND BUTTON are a Channel Request NOT a Service Request.  People who have never know SLD (Signaling Ladder Diagram) of the telephony service, would have thought that when A-party pressing the SEND button, the user equipment will send a Service Request.

      If the logical channel that prepares the traffic channel in the network cannot be formed, the network does not send a signal Immediate Assignment, the A-party will wait until the logical channel is ready, and the network will send an Immediate Assignment, then the A-party will send a Service Request.

      If the user, for some reason, included in the black list of the provider, the authentication process will not be successful, the network will not send Ciphering Command. Otherwise, when the user successfully passes the authentication, but the SIM card has a problem, a Ciphering Command was sent by the network, and user equipment will respond by sending Ciphering Complete and setup, but network will not answer a Call Confirmed.

      If the B-party busy, the network does not send a signal Alert, it will send a B-party Busy.

      SCR formula = number of alert signals divided by the number of Channel Request. It should be noted that the definition of success is the success of network telephone service to prepare a

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