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    ITIL and Organizational Change
    Unavailable
    ITIL and Organizational Change
    Unavailable
    ITIL and Organizational Change
    Ebook137 pages2 hours

    ITIL and Organizational Change

    By Pamela Erskine

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    Currently unavailable

    About this ebook

    In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. Drawing on her many years of experience, Pamela discusses five different models of organizational change and explains how to select the most suitable approach for your project and your organization. Real-life examples bring the theories to life.

    LanguageEnglish
    Publisheritgovernance
    Release dateMar 7, 2013
    ISBN9781849284240
    Unavailable
    ITIL and Organizational Change
    Author

    Pamela Erskine

    Pam Erskine has over 15 years of leadership experience with a focus on IT and service transformation through clear vision and strategy, process improvement, knowledge management, training, and accountability. In her role, she is accountable for providing best practices, thought leadership, and guidance relating to the ITIL framework.  Pam is a proven leader, having operational responsibility for several IT transformation initiatives with measurable results in customer satisfaction, efficiency, and effectiveness. She has managed staff of 200+ that are focused on providing reliable IT services which are aligned with business needs. In addition to operational responsibility, Pam has provided consultancy to Fortune 50 companies on IT strategy, IT service management, and organizational change initiatives.  Pam has developed an Advanced Organizational Performance Techniques™ program, entitled AdOPT™, which includes assessments, practices, techniques, and training relating to planning and managing organizational change. Although often applied to the implementation of ITIL best practices, this modular program works well with any initiative requiring a significant shift in organizational behaviors.  Pam is an ITIL Expert, an ITIL Service Manager, is Six Sigma certified, and is a Certified Help Desk Director.

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