Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    The Power of Negative Recognition
    The Power of Negative Recognition
    The Power of Negative Recognition
    Ebook113 pages1 hour

    The Power of Negative Recognition

    By Robert Côtes

    ()

    Read preview

    About this ebook

    The Power of Negative Recognition tackles the most valuable management skill, yet one that is unfortunately grossly underdeveloped. Whether you are seasoned with years of experience or just starting out your career, this guide-book is a must have.
    If you find it challenging to manage the performance of your employees, if you struggle to deal with negative behaviours and attitudes, if you tire of having to tackle the same issues time and time again, or if you find yourself confronted with conflicts that cause unnecessary “people issues”, then, The Power of Negative Recognition is for you.

    Considered one of the top practitioners in his field, Robert Cotes brings more than 25 years of training and coaching experience in people management skills and best practices in management and supervision. During the course of his career, he worked with well over 4000 managers and supervisors, who today are reaping the rewards and benefits from their learning experience.

    The Power of Negative Recognition focuses on skills that are indispensable to;
    •manage and develop the performance of your employees
    •redirect inappropriate and ineffective communication and behaviours into positive ones, while engaging others in a resolution
    •build and mend relationships
    •manage change and those involved.

    In fact, the skills in this step-by-step guide, are used to address, and ultimately resolve, any conflicts you may encounter. This easy to use workbook teaches how to apply powerful strategies, with outstanding results.
    The author provides a custom designed structure, consisting of preparatory documents and templates, that when used correctly, and in the right context, are nearly “fool proof”.

    LanguageEnglish
    PublisherRobert Côtes
    Release dateOct 25, 2015
    ISBN9781310534089
    The Power of Negative Recognition
    Author

    Robert Côtes

    For over 25 years, Robert Côtes has been teaching “people management” skills and “best practices” in daily management and supervision. He owns and operates a training and development company called The Management Development Group www.themdg.com and is the author of Business Communication; an Interpersonal Skills Management Learning System and Performance Development; a Leadership Approach to High Performance, 2 live training programs delivered to well over 4000 managers, supervisors, as well as professional staff. For more information about opportunities to have Robert work live with your teams, you can contact him at rcotes@themdg.com

    Related to The Power of Negative Recognition

    Related ebooks

    Personal Growth For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Getting The Most From A Mentor

      Jan 16, 2020

      Getting The Most From A Mentor
      3 min read

    • Article

      Psychometric Assessments

      Nov 2, 2016

      Are you battling to consistently identify, hire & retain A-grade sales talent? • The cost of a bad hire is staggering. We identified with one client that placement of a poor sales executive cost them over R1,5 million in hard costs and lost revenue •

      2 min read

    • Article

      Claiming Your 4 Superpowers

      Jan 21, 2021

      Claiming Your 4 Superpowers
      4 min read

    • Article

      Live, Learn, Leap

      Jun 3, 2019

      Live, Learn, Leap
      10 min read

    • Article

      Using Feedback

      Nov 11, 2020

      Using Feedback
      3 min read

    • Article

      How To Avoid Mediocrity

      Nov 26, 2021

      The winter months are traditionally the realm of high training volumes across all three disciplines, where we focus on gaining positive adaptations in a range of performance areas, such as: aerobic capacity, strength, economy, and technique, to name

      2 min read

    • Article

      Post-Covid Challenges For SA Universities

      Oct 7, 2020

      ACROSS the world, the higher education sector is changing because of the pandemic. Vice-chancellors from three South African universities share their insights What long-lasting changes to South Africa’s higher education sector has the pandemic bro

      4 min read

    • Article

      Reframing Confidence

      Sep 29, 2023

      Reframing Confidence
      3 min read

    • Article

      Confessions Of A Change-maker

      Jan 20, 2022

      Confessions Of A Change-maker
      4 min read

    • Article

      'Be Learning Agile'

      Dec 23, 2017

      'Be Learning Agile'
      3 min read

    • Article

      Leading Your Virtual Team

      Apr 22, 2020

      Leading Your Virtual Team
      2 min read

    • Article

      Change Sustainability Your ROI Health Check

      Mar 28, 2019

      Change sustainability programs are as unique as each of the workplace projects themselves. They can be developed either to dovetail into the end of a change program where businessas-usual kicks in, or they can be integrated into a prototype rotation

      5 min read

    • Article

      Do You Need a Coach?

      Sep 21, 2016

      Maybe, if it’s the boss who is becoming the weak link when trying to figure out critical issues

      3 min read

    • Article

      Strengthening Your Sales Management

      Jun 30, 2021

      1. Providing clarity and support • Is your team prepared for ongoing volatility and uncertainty in the months ahead?• Are your Managers adept at countering the emotional impacts of stress and its impact on productivity, for themselves and their teams

      2 min read

    Related categories

    Reviews for The Power of Negative Recognition

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      The Power of Negative Recognition - Robert Côtes

      The Power of Negative Recognition

      Robert Côtes

      Copyright © 2015 Robert Côtes

      All rights reserved.

      Distributed by Smashwords

      All rights reserved. Except for the use in any review, the reproduction or utilization of this work in whole or in part in any form by any electronic, mechanical or other means is forbidden without the express consent of the author.

      ISBN: 9781310534089

      Ebook formatting by www.ebooklaunch.com

      LETTER FROM THE AUTHOR

      The intent of this e-book is to reach as many folks as possible so as to expand the message I’ve been sending for over 25 years. I have been teaching People Management skills and Best Practices in day-to-day management and supervision for my entire training career. I own and operate a training organization called The Management Development Group (www.themdg.com). The training programs I offer are not seminars or mere information gathering sessions. Those are great as learning opportunities to increase our knowledge base in one discipline or another, but on their own will result in no significant or noticeable changes back in the workplace. There are no quick fixes!

      I designed a learning system that consists of two separate programs, totaling 40 hours of live delivery learning. Combining theory with practice sessions allows participants to quickly develop proficiency in the use of some of the most powerful communication and people management strategies available today. Skills that 21st century managers/supervisors simply cannot do without!

      Over the course of my career, I’ve worked with well over 4000 managers/supervisors and professional folks, and, based on my observations, I can safely assert that 10 to 15% of those I trained and coached came into training rooms armed with some pretty good communication approaches. The remaining displayed varying degrees of interpersonal competence.

      I am a firm believer that without effective, clear, direct, honest, and appropriate communication, professional and accountable management cannot exist. If we are unclear about our message, indirect in terms of our approach, dishonest about what we want, and inappropriate in our communication style, all stakeholders lose, particularly those who report to us.

      I also realized early on in my career that the biggest challenge that managers/supervisors face is providing constructive and useful feedback to others - feedback that sticks; feedback that motivates permanent change. So it makes perfect sense to offer the first e-book to tackle this weak link by reformatting one of my live delivery programs into a step-by-step guide on how you can hold others accountable, safely, and without jeopardizing relationships or the integrity of those involved.

      Please keep in mind that there are many, many wrong ways to provide feedback to hold employees accountable, while there are only a few tried-and-true methods to use - strategies I give you in this guide.

      By acquiring this book, you are committing to learn skills that are indispensable for managing and developing the performance of your employees, building and mending relationships, engaging others, change management, redirecting inappropriate and ineffective communication and behaviours into positive ones, and coaching. In fact, what you will learn in this book can be used to address and, ultimately, resolve ANY conflicts you may encounter at work, as well as at home.

      In all honesty, it irks me when I hear people refer to people management and communication training as soft skills of management, when the truth of the matter is these skills are now recognized, and as such are considered to be the hard skills of supervision and management.

      Enjoy and happy learning!

      Sincerely,

      Robert Côtes

      Author

      CONTENTS

      PART I - THEORY

      TWO TYPES OF EMPLOYEES

      LOW MAINTENANCE - QUALITY EMPLOYEE

      HIGH MAINTENANCE - PROBLEM EMPLOYEE

      EMPLOYEE CHARACTERISTICS

      EMPLOYEE CHARACTERISTICS - LOW MAINTENANCE

      EMPLOYEE CHARACTERISTICS - HIGH MAINTENANCE

      MOTIVATION - INTRINSIC AND EXTRINSIC

      INTRINSIC MOTIVATION

      EXTRINSIC MOTIVATION

      MISMANAGEMENT OF HIGH MAINTENANCE EMPLOYEES

      RECOGNITION - EFFECTIVE FEEDBACK

      POSITIVE RECOGNITION - SUPPORTIVE FEEDBACK

      BENEFITS OF SUPPORTIVE FEEDBACK

      WHEN SHOULD I GIVE SUPPORTIVE FEEDBACK

      NEGATIVE RECOGNITION - CORRECTIVE FEEDBACK

      CONSEQUENCES OF WITHHOLDING CORRECTIVE FEEDBACK

      WHEN SHOULD I GIVE CORRECTIVE FEEDBACK

      PART II - TOOLS IN RECOGNITION STRATEGY

      PERFORMANCE DEVELOPMENT

      DEFINITION

      PERFORMANCE EQUATION

      PERFORMANCE TYPES - KEY CHARACTERISTICS

      CRISIS MANAGEMENT VS_PREVENTATIVE MANAGEMENT

      MOTIVATORS FOR NON-PERFORMANCE & WHAT TO DO

      DELIVERY OF SUPPORTIVE FEEDBACK

      DELIVERY OF CORRECTIVE FEEDBACK

      PRE-COMMUNICATION PREP - PLANNING QUESTIONS

      6 KEY STEPS TO CORRECTIVE FEEDBACK

      PART III - SITUATIONAL ANALYSIS & EXAMPLE SCRIPTS OF CORRECTIVE FEEDBACK

      A WORD OF CAUTION

      SITUATION #1

      BACKGROUND

      ISSUE

      PRE-COMMUNICATION PREP - PLANNING QUESTIONS

      6 KEY STEPS TO CORRECTIVE FEEDBACK

      NOTES

      SITUATION #2

      BACKGROUND

      ISSUE

      PRE-COMMUNICATION PREP - PLANNING QUESTIONS

      6 KEY STEPS TO CORRECTIVE FEEDBACK

      NOTES

      SUMMARY - KEY POINTS

      PART I - THEORY

      PART II - TOOLS IN RECOGNITION STRATEGY

      PART III - SITUATIONAL ANALYSIS & EXAMPLE SCRIPTS OF CORRECTIVE FEEDBACK

      LAST WORDS

      PART I - THEORY

      TWO TYPES OF EMPLOYEES

      Low Maintenance - Quality Employee

      I believe that most of the time, most people at work, do most of what they are supposed to do. They are co-operative, trustworthy, and dependable. They take initiative, are punctual, take pride in their work and, as such, are conscious of quality. Some will even go beyond the call of duty - they stay late, arrive early, lend a helping hand, and often perform outside their realm of responsibilities. I call these quality folks low maintenance employees.

      This type of employee requires little to no direct supervision because they understand what needs to be done, how it needs to be done, and why it needs to be done. They are quality driven, abide by corporate policies and procedures, and are respectful. If you managed a bunch of low maintenance employees, I assure you that your people challenges would be significantly reduced, making your job so much easier. It’s important to note that low maintenance does not mean NO maintenance. We

      Enjoying the preview?
      Page 1 of 1