Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book)
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About this ebook
This complete summary of the ideas from Robert Hiebeler, Thomas Kelly and Charles Ketteman's book "Best Practices" shows a research project to identify specifically what world-class companies do better than anyone else. Six business processes were identified and labeled ''best practices" because they represent the optimum way for companies to achieve extraordinary results. Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers. When everything in the company is focused on learning and responding to what the customer wants, world-class performance can be achieved.
Added-value of this summary:
• Save time
• Understand the key concepts
• Increase your business knowledge
To learn more, read "Best Practices" and learn from the best companies.
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Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book) - BusinessNews Publishing
Book Presentation
Best Practices by Robert Hiebeler, Thomas Kelly & Charles Ketteman
Summary of Best Practices (Robert Hiebeler, Thomas Kelly & Charles Ketteman)
Book Abstract
MAIN IDEA
Arthur Andersen conducted a $30 million research project over a 6-year period to identify specifically what it is world-class companies do better than anyone else. Six business processes were identified and labeled best-practices
because – in Arthur Andersen’s analysis – they represent the optimum way for companies to achieve extraordinary results.
Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers.
When everything in the company is focused on learning and responding to what the customer wants, world class performance can be achieved.
About the Author
ROBERT HIEBELER is the Managing Director of KnowledgeSpace, an Arthur Andersen project dedicated to the productive leverage of knowledge. He pioneered Arthur Andersen’s 6-year study of Global Best Practices. He is based in Chicago, Illinois.
THOMAS KELLY is the Managing Partner of Arthur Andersen Knowledge Enterprises, a business focused on e-commerce and Internet based businesses. He is also the Managing Director of Arthur Andersen operations west of the Rocky Mountains and a member of the firm’s global management team. He