67 min listen
104 : How to Deliver Difficult Feedback w/ Tom Henschel : Why is it hard to give feedback, how to effectively give difficult feedback, 4 steps process…
104 : How to Deliver Difficult Feedback w/ Tom Henschel : Why is it hard to give feedback, how to effectively give difficult feedback, 4 steps process…
ratings:
Length:
56 minutes
Released:
Aug 7, 2018
Format:
Podcast episode
Description
Giving feedback is not an easy task. We often psych ourselves out and/or procrastinate on delivering it, dreading the conversation and what might happen when we bring it up. This is especially true when the situation seems to be infused with tension. Fear not! Today we turn to coaching and communication expert (and past guest), Tom Henschel to help us navigate the task of delivering feedback effectively so you get the best possible outcome. We discuss why it is hard to give feedback, the importance of keeping things conversational, some key missteps that managers make when delivering feedback, and we explore a 4 step model that Tom uses with his clients that provides a great framework for that feedback conversation you need to have. We even act out a couple scenarios and direct them to give examples of what to do , and what not to do. This episode is immensely practical and important. Tom, of course, delivers priceless insights and advice that you won't want to miss. Be sure to go to www.keystotheshop.com/resources to download the PDF of the 4 step feedback model Tom has generously made available to KTTS listeners! Links: Tom's Company: www.essentialcomm.com Tom's Podcast: The look and Sound of Leadership Tom's last appearance on KTTS: ep. 52 Solving Coworker Conflict
Released:
Aug 7, 2018
Format:
Podcast episode
Titles in the series (100)
025 : Dave Stachowiak / Mastering the Art of Training : Coaching, leadership, education, and how to communicate your coffee and barista knowledge so it sticks: Training. At some point in your coffee career you will be called on to train or teach in some form. As well as we might know the craft of coffee, it is often the case that we struggle to find the best way to teach that craft. If you are at all... by Keys To The Shop : Equipping Coffee Shop Leaders