Retired agent Stan Ragen served in the FBI for 29 years. During his career, he was a member of SWAT, the coordinator of the Evidence Response Team (ERT), and worked Crisis Management matters—both as an agent and squad supervisor. Due to his involvement with these programs, Stan participated, in some degree, in many of the major investigations handled by the New York Office. In this episode of FBI Retired Case File Review, he reviews the important role he played in coordinating the office's extraterritorial response to crisis events overseas. Some notable examples are the El-Khobar Towers (Saudi Arabia); TWA flight 800 (NY); Egypt Air flight 990 (RI); USS Cole (Yemen); US Embassy bombings (Kenya and Tanzania); and the 9/11 attacks.  He also assisted in the New York FBI response to Hurricane MARILYN (USVI); USAir flight 1549 (NY); and Hurricane SANDY (NY). Stan is interviewed about how he and members the New York Division's Evidence Response Team (ERT) found human remains in a collapsed building in Harlem while assisting the one of the New York Division squads on a drug case. According to Stan, the success of the ERT in this matter demonstrated what the team could do and is an example of cooperation and collaboration with NYC agencies. Prior to retiring, Stan served as a senior advisor to New York Field Office executives, developing Continuity of Operations plans and procedures.