FTU lp ra mt trang web vi danh mc cc cu hi v cu tr li m sinh vin mi vo trng hay quan tm da trn mt iu tra quy m trong vi nm.

y l hnh thc g? Choose one answer. a. Bng cu hi trc tuyn - a FAQ page. b. ng dng chin lc giao tip vi khch hng - a customer-facing application. c. ng dng chin lc khch hng trung tm - a customer-centric intelligence application. d. Hot ng trc tuyn - online networking.

Bng vic cung cp gi c v cc cng c cho php khch hng t cu hnh sn phm theo nhu cu ca mnh, khong bao nhiu % cc n hng ca Cisco c t thng qua h thng CCO: Choose one answer. a. 80% b. 98% c. 90% d. 50%

V hnh thc hp ng, tr khi cc bn c quy nh khc, cho hng v chp nhn cho hng c th c th hin bng thng ip d liu. Khi thng ip d liu c s dng hnh thnh hp ng, hp ng khng b ph nhn gi tr php l ch v n c th hin bng thng ip d liu. y l quy nh v hp ng in t ti: Choose one answer. a. Lut mu v Thng mi in t ca UNCITRAL 1996 b. Lut Giao dch in t ca Vit Nam c. Quy nh v Hp ng in t ca WTO d. Quy nh v hp ng in t ca EU

Tt c cc dch v nhm m bo khch hng nhn c sn phm m h t mua qua mng trong thi

gian cam kt c gi l g? Choose one answer. a. Tt c hot ng Logistics ca doanh nghip b. Thc hin n hng - order fulfillment. c. Vn ti v giao nhn hang fhoas - transport & forwarding d. Cc hot ng Back Office (back-office operations)

Marks: 1 Dr. Jane thc hin thanh ton cc ha n tin in, in thoi, internet bng cch vo cc website ca nhng nh cung cp dch v trn v nhp vo thng tin ti khon thanh ton, y l hnh thc thanh ton in t g? Choose one answer. a. Ngn hng in t - online banking b. Th tn dng o - virtual credit card c. Thanh ton ha n trc tuyn - biller direct d. Cng thanh ton ha n trc tuyn - bill consolidator i vi cc cng ty bn hng trc tuyn ng thi l ngi sn xut hay bn l, bc th hai trong qu trnh thc hin n hng l g? Choose one answer. a. Thc hin n hng - order fulfillment. b. Nhn n t hng - receiving the customers order. c. Kim tra ngun hng trong kho - checking for product availability. d. D bo nhu cu - demand forecasting.

Bc u tin trong qu trnh thc hin cc n t hng trc tuyn l g? Choose one answer.

a. Kim tra ngun hng trong kho - checking to assure that the ordered item is in stock. b. Sn xut sn phm - producing the product. c. Xc nhn chc chn khch hng s thc hin thanh ton - making sure the customer will pay. d. Thu xp dch v vn chuyn - arranging for shipment.

Dr. Tang t mua mt chic laptop ti DeLL Computer qua website ca cng ty. Cng ty xc nhn n hng sau 10 pht v hn giao hng l 3 ngy. Mi ngy sau , DeLL u gi cho Dr. Tang email thng bo v tnh hnh lp rp chic laptop theo yu cu . Khi hng bt u giao, Dr. Tang nhn c mt email thng bo thi gian bt u giao hng. y l v d v: Choose one answer. a. H tr sau khi mua - postpurchase support. b. H tr trc khi mua hng - pre-purchase support. c. H tr khch hng trong sut qu trnh mua hng - customer support during purchase. d. Giao hng - purchase dispatch.

Marks: 1 Trong thng mi in t, cc hot ng sau l v d v hot ng h tr khch hng trc tuyn, NGOI TR: Choose one answer. a. H tr i vi sn phm h hng - product failure rate. b. Thi gian tr li - response time. c. S hin din ca website - site availability. d. Cung cp d liu kp thi ngay trn website - timeliness of data on the Web site.

Sp xp cc hp ng in t theo cp t n gin n phc tp ng k s dng dch v Internet 1

t hng mt chic my tnh theo yu cu v thanh ton bng th tn dng Mua sch trc tuyn v tr tin theo hnh thc COD Mua v my bay v tr tin bng th tn dng 3 2

chp nhn thanh ton trc tuyn trong thng mi in t, ngi bn hng thng ng k ti khon chp nhn thanh ton ti u? Choose one answer. a. Thnh vin ca mng lin ngn hng b. Ngn hng ca ngi mua c. Ngn hng ca ngi bn d. Nh cung cp dch v thanh ton in t

Doanh nghip no sau y ch thit hi trn 1.2 t USD, mt trong cc thit hi ln nht trong lch s cc cng ty dot.com: Choose one answer. a. Amazon.com. b. E-Toys. c. Webvan. d. Kozmo.com.

Khi TS. Woo va hon thnh n t hng mua mt hp mc in cho my in ca mnh, website ca cng ty bn hng trc tuyn a ra gi v hp mc mu cho loi my in v cc loi giy in ph hp. y l v d v hnh thc bn hng no? Choose one answer. a. Thu ht khch hng tim nng - prospecting. b. Bn thm sn phm dch v gia tng - up-selling. c. Bn nhng sn phm lin quan - cross-selling. d. Chng trnh xc nh khch hng trung thnh - a customer loyalty program.

Sp xp cc hp ng in t theo cp t n gin n phc tp Hp ng truyn thng c a ln web Hp ng in t hnh thnh qua cc giao dch t ng Hp ng hnh thnh qua th in t Hp ng trn cc sn giao dch c s dng ch k s

Marks: 1 Hy sp xp cc bc giao dch in t trong quy trnh mua sm trn website ca Amazon.com. Nhp a ch nhn hng Chn phng thc giao hng Chn phng thc thanh ton Nhp a ch ngi thanh ton Bc th 9 trong quy trnh giao dch in t thng qua h thng Bolero.net l? Choose one answer. a. SURF kim tra vi L/C v thng bo cho NH Nhp khu v ngi Nhp khu b. Gi b chng t in t n SURF c. SURF gi b chng t in t cho Ngi Nhp khu d. Thanh ton

XAMPP l vit tt ca cc ng dng nh Apache, MySQL, PhP, Perl v X l vit tt ca t Cross (platform) hm phn mm c th chy trn nhiu H iu hnh khc nhau. Answer: True False Mi ln ngi qun tr ca hng thay i tnh trng n hng v cp nht, h thng s email cho khch hng tnh trng mi ca n hng. y l im ni bt ca VirtueMart - giao dch trc tuyn thc.

Answer: True False

Mi ln ngi qun tr ca hng thay i tnh trng n hng v cp nht, h thng s email cho khch hng tnh trng mi ca n hng. y l im ni bt ca VirtueMart - giao dch trc tuyn thc. C ci t website xong l chy c, khng cn cu hnh g phc tp. Answer: True False

Marks: 1 hin th cc Menu ngoi trang ch th qun tr trong c phn Module Manager v phn Menu Answer: True False Cc Category ca VirtueMart c mt hn ch l khng th lng nhau theo nhiu cp Answer: True False

Tnh n thng 1.2012, ti Vit Nam cha c quy nh c th v: Choose one answer. a. Giao dch in t trong lnh vc bt ng sn b. Giao dch in t trong lnh vc Ti chnh c. Giao dch in t trong lnh vc Ngn hng d. Giao dch in t trong mua bn trc tuyn

qun l cc user th vo phn Qun tr, v tip Menu Site v User Manager. Answer: True False thay i thng tin ca ca hng, ta vo phn Store ri chn Edit Store. Answer: True False

Cc loi giy php c cp trc tuyn, dch v y t, gio dc c in t ha mi ngi dn c th

tip cn c... l mt s v d v: Choose one answer. a. Dch v cng trc tuyn b. Chnh ph in t c. Y t, gio dc in t d. Thng mi in t