IU KIN CHNG NHN H THNG QUN L 1.

Phm vi p dng Ti liu ny quy nh mt s nguyn tc c bn m Cng ty C phn Chng nhn v gim nh IQC thc hin trong qu trnh nh gi, chng nhn HTQL ph hp vi yu cu ca ISO/IEC 17021; Ti liu ny c cung cp cho cc khch hng ng k s dng dch v chng nhn ca IQC 2. Thut ng, nh ngha 2.1 Khch hng: T chc ngh IQC chng nhn HTQL; 2.2 Chng nhn: S xc nhn ca IQC i vi HTQL ca khch hng ph hp vi tiu chun tng ng; 2.3 nh gi ti liu: nh gi ban u h thng ti liu theo cc yu cu ca tiu chun tng ng; 2.4 nh gi s b: Xem xt s y ti liu ca HTQL v s sn sng ca khch hng cho vic nh gi chng nhn; 2.5 nh gi chnh thc: nh gi vic thc hin v hiu lc ca HTQL 2.6 Tiu chun v HTQL (HTQL): Cc HTQL da trn cc tiu chun quc t, cc tiu chun quc gia hoc tiu chun hip hi c tha nhn nh: ISO 9001, ISO 14000, 2.7 on nh gi: Mt hay nhiu chuyn gia nh gi tin hnh cuc nh gi c s h tr, nu cn thit, ca cc chuyn gia k thut; 2.8 Chuyn gia nh gi (CGG): Ngi c nng lc tin hnh mt cuc nh gi; 2.9 Chuyn gia k thut (CGKT): Ngi cung cp cc kin thc hay kinh nghim chuyn mn c th cho on nh gi. 3. Chun mc chng nhn 3.1. IQC nh gi chng nhn da trn cc tiu chun quc gia (TCVN), tiu chun quc t (ISO) hoc tiu chun nc ngoi ty thuc yu cu ca khch hng ng k chng nhn: ISO 9001, ISO 14001, 3.2. Khi c s thay i hoc b sung ca cc tiu chun hin hnh, IQC thng bo cho khch hng v nhng chun mc chng nhn mi; 3.3. Phm vi chng nhn HTQL cht lng ca IQC ph hp vi quy nh ca Din n cng nhn quc t IAF v c nu trong ph lc ca ti liu ny. 4. Nguyn tc hot ng ca IQC m bo s nht qun, khch quan, cng bng, khng thin v, cng khai trong hot ng nh gi chng nhn v bo mt cc thng tin ca khch hng. 5. Trch nhim ca khch hng 5.1 To iu kin Chuyn gia nh gi ca IQC tip cn tt c cc im c nh gi trong iu kin lm vic bnh thng v cung cp nhng thng tin cn thit cho IQC hon thin qu trnh nh gi; 5.2 B tr ngi dn ng thng tho a hnh v am hiu nhng quy nh v an ton lao ng ca khch hng cho on nh gi; 5.3 C ngi i din cho lnh o chu trch nhim lin lc vi IQC; 5.4 S dng Logo, du hiu chng nhn ca IQC theo ng quy nh ti phn 9 ca Quy nh ny v cam kt khng gy bt k s sai lc no v chng ch; Khi thay i phm vi h thng, mi vt liu qung co u thay i theo; 5.5 Khng s dng chng ch cho cc hot ng ngoi phm vi chng nhn v khng s dng chng ch trong cc hot ng mang ting xu cho IQC; 5.6 Thc hin y cc quy nh ca IQC, c bit v vic duy tr h thng, chp nhn iu kin nh ch hoc thu hi chng ch ca IQC; 5.7 Thc hin y trch nhim trong hp ng k vi IQC.

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6. Trch nhim ca IQC 6.1 Thc hin vic nh gi, chng nhn theo ng yu cu ca ISO/IEC 17021:2006 v ISO 14000; 6.2 Xy dng v thng bo trn website http://www.iqc.com.vn (cp nht thng xuyn) danh mc cc t chc c IQC chng nhn; 6.3 Bo mt cc thng tin lin quan n Khch hng ngoi nhng thng tin cng b phn 6.2 v 11.4; 6.4 Thng bo cho Khch hng nhng kin phn hi m IQC nhn c lin quan n cht lng sn phm, dch v, quy trnh hoc HTQL ca Khch hng; 6.5 Tun th cc ni quy, quy nh ca khch hng ti im nh gi; 6.6 Thc hin y trch nhim trong hp ng k vi khch hng. 6.7 m bo s c lp khch quan, khng thin v v cng khai - IQC m bo c lp v khng thin v trong nh gi thng qua chnh sch s dng CGG ca mnh. Thnh vin trong on nh gi phi: Khng c mi quan h v ti chnh vi KH; Khng c mi quan h gia nh vi cc lnh o ch cht ca KH; Khng t vn HTQL cho KH.

- IQC m bo c lp v khng thin v trong quyt nh chng nhn thng qua hot ng ca HCN QCHCN. Cc thnh vin trong HCN phi m bo: i din c li ch cho tt c cc bn; Khng chu cc p lc v ti chnh; cng vic; tnh cm trong cc quyt nh ca mnh; Am hiu lut php.

- IQC m bo cung cp cho KH cc thng tin v chun mc chng nhn, quy nh v nh gi v chng nhn, th tc cp, duy tr, m rng, nh ch hoc thu hi chng ch v cc quy nh v s dng logo, du hiu chng nhn, ph nh gi chng nhn. - IQC lp danh mc cc t chc, c nhn c lin quan ti hot ng nh gi chng nhn ca IQC tim n nhng mi nguy dn n s khng cng bng v bin php phng nga nhm m bo tnh cng bng trong hot ng nh gi ca IQC; - IQC to iu kin thun li KH ca IQC c iu kin tham gia quyt nh la chn thnh phn on nh gi nu KH nhn thy tim n s khng cng bng trong hot ng nh gi chng nhn ca IQC bi thnh phn on nh gi. - IQC xy dng c ch gim st trong qu trnh nh gi nhm m bo tnh cng bng, IQC kin quyt khng s dng chuyn gia nh gi khng khai bo r rng quan h ca mnh vi khch hng. 7. Hiu lc ca chng nhn 7.1 IQC cp chng ch ph hp tiu chun cho HTQL ca khch hng p ng y cc yu cu ca tiu chun m khch hng ng k chng nhn. 7.2 Hiu lc cho tt c cc chng ch l 3 nm k t ngy cp. Trong thi gian chng ch c hiu lc, IQC tin hnh nh gi gim st (tng phn hoc ton b) HTQL c chng nhn m bo h thng lun c duy tr ph hp vi tiu chun tng ng. Chu k nh gi gim st ph thuc vo tha thun gia IQC vi khch hng, nhng khng qu 12 thng vi HTQL theo tiu chun ISO 9001; ISO 14001.

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8. nh gi chng nhn h thng LU CHNG NHN H THNG ngh chng nhn HTQL ca KH

Xem xt ti liu, thng tin ca KH

Ln k chng trnh G

nh gi s b

nh gi chnh thc

Thu thp bng chng HKP

Kt qu GCN +

Khng cp chng ch

Thm nh

Cp chng ch

Cng b

Thu thp thng tin phn hi ca KH sau G

nh gi gim st/nh k

nh ch chng ch

Kt qu GGS + Duy tr chng ch

Hy b chng ch

nh gi tip theo

Chm sc v gia hn hp ng

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8.1 ng k chng nhn 8.1.1 IQC tha thun vi khch hng v hp ng nh gi chng nhn 8.1.2 Khch hng cn in y cc thng tin theo mu ng k chng nhn (BM-QT-06-05) v gi km theo cc ti liu theo yu cu trong phiu ng k cho IQC; 8.1.3 IQC tin hnh nh gi s b khi cn thit hoc nh gi th nu khch hng c yu cu hp l; 8.2 Thnh lp on nh gi. 8.2.1 Khi khch hng sn sng cho vic nh gi chng nhn, IQC thnh lp on nh gi gm trng on v thnh vin khc khi cn thit; 8.2.2 Chuyn gia nh gi c la chn trn c s c nng lc ph hp vi lnh vc c nh gi v m bo tnh khch quan ca vic nh gi. Trng hp IQC khng ch nh c CGG c chuyn mn ph hp vi lnh vc c nh gi th IQC s mi CGKT ph hp tham gia on nh gi; 8.2.3 IQC thng bo bng vn bn cho khch hng v thnh phn on nh gi. Nu khch hng nhn thy on nh gi khng m bo tnh khch quan th khch hng c th ngh v IQC s xem xt thay i thnh phn on nh gi cho ph hp 8.3 nh gi nh gi s b 8.3.3 Mc ch ca nh gi s b l xem xt s y ca ti liu HTQL v s sn sng ca khch hng cho vic nh gi chng nhn; 8.3.4 Trng on nh gi c nhim v xem xt, nh gi cc ti liu nhn c ca khch hng v khi cn thit xem xt ti c s ca khch hng ng k chng nhn. Trng hp ti liu ca khch hng c nhng im khng ph hp vi tiu chun, Trng on nh gi phi c bo co gi cho phng K thut ca IQC thng bo cho khch hng sa i, b sung.; 8.3.5 Kt qu nh gi s b c lp thnh vn bn v c IQC gi cho khch hng ng k chng nhn khc phc; 8.3.6 IQC thng nht vi khch hng v k hoch nh gi (BM-QT-09-02). nh gi chnh thc 8.3.7 on nh gi tin hnh nh gi ti ch cc a im ca khch hng ng k chng nhn theo k hoch nh gi thng nht; 8.3.8 Mc ch nh gi chnh thc l nhm nh gi s ph hp ca HTQL i vi cc yu cu ca tiu chun tng ng, vic thc hin v hiu lc ca HTQL; 8.3.9 Nhng im khng ph hp pht hin trong qu trnh nh gi s c on nh gi lp thnh bo co nh gi v gi cho khch hng. Ty theo mc khng ph hp i vi tiu chun tng ng, nhng im khng ph hp c phn thnh Critical NC (NC nghim trng), Major NC (NC nng), Minor NC (NC nh). 8.3.10 Trng on nh gi phi thng bo cho Khch hng v cc pht hin trong cuc nh gi v khch hng phi thc hin hnh ng khc phc vi cc im khng ph hp, sau gi cc bng chng v hnh ng khc phc ny cho IQC trong thi hn 60 ngy. Nu khch hng khng thc hin cc hnh ng trong thi hn trn th IQC c th gia hn thi hn trn thm 30 ngy. Sau thi hn gia hn m HKP vn cha c chp nhn th kt qu nh gi chng nhn b hy b; khch hng phi chu ton b chi ph cho IQC tin hnh nh gi li vo t sau. 8.3.11 IQC xem xt bo co kt qu nh gi ca on nh gi v cc hnh ng khc phc ca Khch hng. Ty trng hp c th IQC c th chp nhn nhng hnh ng khc phc ca khch hng v kt qu nh gi ca on nh gi v nhng im cha ph hp hoc c th yu cu nh gi b sung. 8.4 Quyt nh chng nhn
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8.4.1 IQC xem xt kt qu nh gi v Tng gim c ra quyt nh cp chng ch (BM-QD-02-01) 8.4.2 Chng ch cp cho Khch hng s ghi r phm vi c chng nhn, thi hn hiu lc v s hiu ca chng ch (BM-QD-02-03 Chng ch chng nhn HTQLCL), (BM-QD-02-04 Chng ch chng nhn HTQL ATTP), (BM-QD-02-05 Chng ch chng nhn HTQLMT), (BM-QD-02-06 Chng ch chng nhn HTQL OHSAS), (BM-QD-02-07 Chng ch chng nhn sn phm ph hp tiu chun), (BM-QD-02-08: Chng ch chng nhn SP ph hp quy chun) 8.4.3 IQC gi h s chng ch cho khch hng. H s chng ch bao gm nhng khng gii hn: 02 chng ch bn gc; 01 quyt nh cp chng ch; Nu khch hng yu cu IQC s t chc trao chng ch cho khch hng. 9. Duy tr vic chng nhn 9.1 Gim st nh k HTQL: - Khch hng c chng nhn phi duy tr vic thc hin HTQL v duy tr vic chng nhn trong sut thi gian hiu lc ca chng ch, tn sut gim st nh mc 7 ca quy nh ny. - Trong thi gian hiu lc ca chng ch, khch hng phi tun th y cc quy nh v nh gi gim st nh k ca IQC. Sau mi t gim st, HTQL ca khch hng s c chp nhn duy tr nu HTQL p ng cc yu cu nu. 9.2 Gim st t xut, m rng, thu hp pham vi HTQL: - Trong thi gian hiu lc ca chng ch, nu khch hng c chng nhn c nhng thay i ln v: quyn s hu; a im; c cu t chc; i din lnh o; m rng/thu hp khu vc hot ng, sn phm/dch v; s lng nhn vin (trn 30 %); cc ngun lc c tc ng quan trng n HTQL v cp nht tiu chun th phi thng bo kp thi bng vn bn cho IQC IQC tin hnh nh gi m rng/thu hp phm vi chng nhn. - Ty mc thay i v HTQL, IQC s tha thun vi khch hng v vic tin hnh nh gi gim st m rng/ thu hp. Phm vi c m rng, thu hp phi c xem xt v khng nh ph hp vi tiu chun Khch hng ngh. Mi chi ph pht sinh lin quan n vic nh gi m rng/ thu hp/t xut s do khch hng chi tr. - Cuc nh gi t xut c tin hnh khi: C s phn nh, khiu ni ca khch hng hoc cc bn lin quan n lnh vc hot ng HTQL c chng nhn; hoc khi IQC c quyt nh khi phc hiu lc chng nhn ca khch hng b nh ch trc ; hoc theo yu cu ca cc bn c thm quyn. 10. nh ch/ thu hi chng ch 10.1 nh ch hiu lc chng ch: - nh ch s dng chng ch l vic IQC ra quyt nh nh ch (BM-QD-02-02) c thi hn vic s dng chng ch ca Khch hng c chng nhn; - Hiu lc ca chng ch c nh ch trong cc trng hp sau: + Khch hng s dng chng ch hoc logo ca IQC tri vi quy nh + Khch hng khng b tr nh gi gim st nh k nh tha thun; + Khch hng khng thc hin khc phc cc im khng ph hp c pht hin theo quy nh + Khch hng khng tr y ph chng nhn theo tha thun 10.2 Hy b/Thu hi chng ch Hy b/thu hi chng ch l vic IQC ra quyt nh hy b/thu hi chng ch cp cho khch hng v chm dt hiu lc ca chng nhn. Vic hy b/thu hi chng ch c thc hin trong cc trng hp sau: + HTQL ca khch hng khng p ng cc yu cu ca tiu chun; + HTQL ca khch hng khng duy tr hiu lc (khng c hnh ng khc phc sau 60 ngy nh ch hiu lc ca chng ch); + C khiu ni nghim trng t c nhn, t chc s dng sn phm/dch v ca khch hng (khng tun th cc yu cu v ca cc c quan c thm quyn lin quan)

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Trong qu trnh nh gi gim st, nu HTQL khng c duy tr hoc khng p ng c cc yu cu ca tiu chun th chng ch c th b nh ch hiu lc trong thi gian 3 thng cho n khi IQC nhn c cc hnh ng khc phc ph hp. Nu trong thi gian 3 thng, khch hng khng c cc hnh ng khc phc ph hp th chng ch s b nh ch thm 3 thng. Nu sau 3 thng, KH vn khng c hnh ng khc phc ph hp th chng ch s b thu hi vnh vin. Ring i vi nh gi gim st c quan HCNN, trong thi gian 60 ngy k t ngy c quyt nh nh ch hiu lc ca GCN, CQ HCNN khng thc hin cc bin php khc phc th GCN s b thu hi. 10.3 Vic nh ch v thu hi chng ch s c IQC thng bo ln website ca Cng ty: http://www.iqc.com.vn 11. Ti chng nhn - Sau 3 nm, hiu lc ca chng ch ht hn, IQC tha thun vi khch hng hp ng ti nh gi chng nhn v tin hnh nh gi chng nhn (b qua giai on nh gi s b, cc bc tin hnh nh nh gi chng nhn ln u). - Cuc nh gi chng nhn li thng thng c thc hin vo ngy nh gi chng nhn ca ln chng nhn trc v trc 1 thng so vi ngy ht hiu lc ca chng ch. 12. S dng logo ca IQC 12.1 Khch hng c IQC chng nhn c quyn s dng logo ca IQC km theo k hiu ca tiu chun tng ng nh hnh di y:

ISO 9001 :2008

VICAS 027-QMS

12.2 Trong trng hp IQC c cng nhn bi t chc cng nhn, Khch hng c IQC chng nhn c quyn s dng logo va IQC km theo logo ca t chc cng nhn cho IQC. Cc logo cng nhn s c IQC cng b sau khi c cng nhn. 12.3 Khch hng c chng nhn c s dng logo trn tuyn truyn, qung co trn cc phng tin thng tin i chng v trn cc ti liu gii thiu, ti liu giao dch thng mi ca Khch hng; Khch hng ch c s dng Logo ca IQC i vi phm vi (a im, lnh vc) c chng nhn; Khng c s dng du hiu chng nhn ca IQC trn cc sn phm hoc bao b sn phm (i vi du chng nhn HTQLCL); khng c s dng du chng nhn trong bo co th nghim, bo co gim nh, hiu chun. Vic s dng ny phi ph hp vi quy nh ca php lut hin hnh v yu cu ca ISO/IEC 17021, ISO/IEC 17030. 13. Bi thng trch nhim v khiu ni 13.1 Nu trong qu trnh nh gi chng nhn, khch hng c chng nhn a ra bng chng v vic IQC gy ra thit hi cho khch hng v ngh bi thng, IQC s xem xt bi thng cho thit hi , gi tr bi thng s c IQC tha thun chi tit vi khch hng. Trong trng hai bn khng tha thun c vi nhau v gi tr bi thng th a ra trng ti kinh t gii quyt;
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13.2 Khch hng c th khiu ni cc hot ng lin quan n qu trnh nh gi, chng nhn ca IQC. IQC s xem xt, gii quyt khiu ni ca Khch hng. Nu khch hng khng ng vi quyt nh gii quyt khiu ni ca IQC th khch hng c quyn yu cu gii quyt theo quy nh ca php lut; 13.3 Khng bn no phi chu trch nhim bi hon cho nhau nu c nhng yu t khch quan xy ra nm ngoi tm kim sot ca hai bn nhng phi thng bo cho nhau v cc s kin ny bng fax, hay th tn trong vng 5 ngy k t ngy din ra.

14. Cc khon chi ph 14.1. Cc khon chi ph cho hot ng nh gi, chng nhn HTQL c xc nh trong Hp ng. Khch hng khng phi tr bt k khon chi ph no khc cho IQC tr chi ph cho nh gi b sung c quy nh ti im 13.2 mc ny; 14.2. Khi cn phi thm tra hnh ng khc phc ca khch hng ti im c nh gi, cc chi ph i li, lu tr cho chuyn gia nh gi ca IQC do khch hng chi tr; 14.3 Khi nh gi t xut, m rng, thu hp phm vi chng nhn, cc chi phi pht sinh s do khch hng chi tr. 14.4 IQC pht hnh ha n ti chnh cho ton b chi ph nh gi, chng nhn ca IQC. Vic chm thanh ton sau 30 ngy k t ngy pht hnh ha n, bn Khch hng phi chu li sut 1,5% trn thng cho phn gi tr cn phi thanh ton; 14.5 IQC ra quyt nh nh ch chng ch i vi Khch hng khng thanh ton chi ph nh gi, chng nhn sau 90 ngy k t ngy IQC pht hnh ha n. Vic khi phc chng ch s c thc hin sau khi Khch hng thanh ton chi ph nh gi chng nhn.

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Ph lc 1: PHM VI CHNG NHN CA IQC TT 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. Nng nghip, thy sn Agriculture, fishing. Khai thc m v khai thc Mining and quarrying Cc sn phm thc phm, ung v thuc l Food products, beverages and tobacco Dt may v cc sn phm dt may Textiles and textile products Da v cc sn phm da Leather and leather products G v cc sn phm t g Wood and wood products Bt giy, giy v sn phm t giy Pulp, paper and paper products Xut bn/ Publishing companies In Printing companies Sn xut than v cc sn phm ch bin t du m Manufacture of coke and refined petroleum products Ha cht, cc sn phm ha hc v vt liu ha cht Chemicals, chemical products and fibres Dc phm Pharmaceuticals Cc sn phm nha v cao su Rubber and plastic products Cc sn phm khong phi kim Non-metallic mineral products Kim loi c bn v cc vt liu kim loi Basic metals and fabricated metal products B tng, xi mng, vi, thch cao, v.v Concrete, cement, lime, plaster etc My mc v thit b Machinery and equipment Thit b in v quang hc Electrical and optical equipment ng tu Shipbuilding Cc thit b vn ti khc Other transport equipment Cc ngnh sn xut khng chia loi Manufacturing not elsewhere classified Ti ch Recycling Cung cp in Electricity supply
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24. 25. 26.

Cung cp gas Gas supply Cung cp nc Water supply Xy dng Construction Bn bun v bn l; sa cha xe c, dng c nhn v gia nh Wholesale and retail trade;Repair of motor vehicles, motorcycles and personal and household goods Khch sn v nh hng Hotels and restaurants Vn ti, lu kho v thng tin Transport, storage and communication Mi gii ti chnh, bt ng sn, cho thu Financial intermediation; real estate; renting Cng ngh thng tin Information technology Cc dch v k thut Engineering services Cc dch v khc Other services Hnh chnh cng Public administration Gio dc Education Dch v sc khe v dch v x hi Health and social work Cc dch v x hi khc Other social services -------------------------------

27.

28. 29. 30. 31. 32. 33. 34. 35. 36. 37.

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