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Qmatic Corporation 95 Underwood Road Fletcher, NC 28732 Ph: 800.852.6768 Fax: 828.209.1100
TABLE OF CONTENTS
HELPFUL INFORMATION ............................................................................................................. 3 TESTING ............................................................................................................................................. 5 TESTING ............................................................................................................................................. 5 Wire Testing ....................................................................................................................................... 5 Information Cable ......................................................................................................................... 5 Voltage Between Wire No. 2(-) and Wire No. 1(+) ...................................................................... 5 Voltage Between Wire No. 2(-) and Wire No. 3 (Output Signal) .................................................. 5 Voltage Between Wire No. 2(-) and Wire No. 4 (Input signal) ..................................................... 5 LAYOUTS ........................................................................................................................................... 7 General Layout ................................................................................................................................... 7 Specific Wiring .................................................................................................................................. 9 Standardized Wire Labelling Scheme ......................................................................................... 10 Connecting Multiple Connection Boxes .......................................................................................... 11 DEVICE WIRING ............................................................................................................................ 12 Multiple Device Connection ............................................................................................................ 12 Interface Wiring ............................................................................................................................... 13 BP Printer Wiring ............................................................................................................................. 15 Keypad Wiring ................................................................................................................................. 17 Display Wiring ................................................................................................................................. 19 Old Display Wiring .......................................................................................................................... 21 Voice Unit Wiring ............................................................................................................................ 23 Old Voice Unit Wiring ..................................................................................................................... 25 Video Unit Wiring............................................................................................................................ 27 Qmatic Monitor Wiring.................................................................................................................... 29
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HELPFUL INFORMATION
QMATIC SUITE
User Type Administrator: Installer: Database User: User Login admin install qsuite Default Port: User Password admin install qsuite 80 or 8080
SQL 1 2 3 During installation, define the sa user or master password as: Qmatic123
Verify that the database is set up in mixed mode authentication. This means that it can accept Windows logins or SQL user/password logins. Ensure TCP/IP is enabled and port 1433 is enabled for 0 connections MAX.
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Q-WIN
Troubleshooting Starting Issues
1 2 3 4 5 6
Check that port 80 is not is use. If you cannot use it or if Qwin and QSuite are on the same server, set Q-Win to use port 82. Check for power to the interface. Is Java installed? Is it the correct version? If not, uninstall the current version of java and reinstall QWin. Q-Win will install a working version of java. Check if an antivirus program is preventing the Q-Win service from starting. Verify that the license matches the interface serial. If getting a C++ error, turn off DEP for the QWIN.EXE. Go to Control Panel System Advanced Performance Settings Data Execution Prevention. Make QWIN.EXE an exception. This will require a restart.
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TESTING
Wire Testing
IMPORTANT!! All cables should be securely fastened within 6 of the termination device. Information Cable Most units are connected to Qmatic systems with a cable of 4 single core wires (24 AWG) in the mains (should this read main?) lead. All units are connected parallel.
Wire No. 1 Power Supply to each unit (+): Wire No. 2 Ground (-): Wire No. 3 Output Signal: Wire No. 4 Input Signal: [solid white/green stripe] [solid green/white stripe] [solid white/orange stripe] [solid orange/white stripe]
Displays are normally connected to the system with modular cables via a Satellite Box.
Normal = 27-28 V Lowest = 22 V Not under (Is this correct terminology? Would Not to dip below be acceptable?) = 20 V
Voltage Between Wire No. 2(-) and Wire No. 3 (Output Signal) This signal pulses between 0 V and the Voltage established at Wire No. 1 (= Terminal Pin No. 1; Power Supply). Depending on the type of Voltage meter used, the reading can differ slightly, but should still be between 18-24 V. The voltage should never be under 10 V, which indicates that somewhere in the system, either the polarities have been mixed up, or one or more units have been damaged.
Voltage Between Wire No. 2(-) and Wire No. 4 (Input signal) This signal pulses between 0 V and the Voltage established at Wire No. 1 (Terminal Pin No. 1; Power Supply).
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The Voltage should never be under 10 V, which indicates that somewhere in the system, the polarities have been mixed up or one or more units have been damaged. Proper wiring ensures that a reliable function of the system is achieved. Two problems may arise when the number of units increases. 1. The first problem has to do with the total current consumption of the cable. When the current rises as more units are added, and the length of the cable is more than 50 m, the voltage drops in the cable. The voltage should not get below 20 V between Wire No. 1 and Wire No. 2. The failure can be seen as flickering figures, poor key response, etc. 2. The second problem is due to the capacitance (electrical transfer) between the wires in the cable. This problem only occurs when the total length of all cables is more than 1000 m or when a multi-core wire is used.
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LAYOUTS
General Layout
IMPORTANT!! All cables should be securely fastened within 6 of the termination device.
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Specific Wiring
IMPORTANT!! All cables should be securely fastened within 6 of the termination device.
Each power rail of the Power Connection box can only handle a load of 6 amps MAX. Verify that the combined amperage of the wiring on this rail is 6 Amps or less
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The Blue and Brown pairs can be used to provide additional current or they can be used for accessories such as the doorbell, etc.
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DEVICE WIRING
Multiple Device Connection
IMPORTANT!! All cables should be securely fastened within 6 of the termination device.
Figure 4 - Connecting Multiple Devices to One Main Cable from Home Area Diagram
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Interface Wiring
IMPORTANT!! All cables should be securely fastened within 6 of the termination device.
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BP Printer Wiring
IMPORTANT!! All cables should be securely fastened within 6 of the termination device.
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Keypad Wiring
To ID the keypad, first press the ALT key while simultaneously plugging in the power. Next, press the NEXT key or CLOSE key to increase or decrease the ID number. Unit will save setting after a few seconds. IMPORTANT!! All cables should be securely fastened within 6 of the termination device.
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Display Wiring
IMPORTANT!! All cables should be securely fastened within 6 of the termination device.
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