Do Luong Muc Do Thoa Man Trong Cong Viec Cua Nguoi Lao Dong Tai Cty Co Phan Fresenius Kabi Bidip

B GIO DC V O TO
TRNG I HC KINH T TP. H CH MINH

------------***-----------
NGUYN TH KIM NH
O LNG MC THA MN TRONG CNG VIC

CA NGI LAO NG TI CNG TY C PHN
FRESENIUS KABI BIDIPHAR
LUN VN THC S KINH T

Chuyn ngnh: Qun tr kinh doanh
M s
: 60.34.05
NGI HNG DN KHOA HC: PGS.TS TRN KIM DUNG
BNH NH, NM 2010
B GIO DC V O TO
TRNG I HC KINH T TP. H CH MINH
------------***-------------
NGUYN TH KIM NH
O LNG MC THA MN TRONG CNG VIC CA NGI

LAO NG TI CNG TY C PHN FRESENIUS KABI BIDIPHAR
LUN VN THC S KINH T

Chuyn ngnh: Qun tr kinh doanh
M s : 60.34.05
NGI HNG DN KHOA HC: PGS.TS TRN KIM DUNG
BNH NH, NM 2010
LI CM N
Li u tin ti xin by t lng cm n chn thnh su sc n c gio
PGS.TS Trn Kim Dung, ngi hng dn khoa hc ca lun vn, tn tnh
hng dn v gip ti hon thnh lun vn ny. C tn tnh ng vin hng
dn ti t nh hng n c th, chi tit dn dn tho g nhng kh khn trong
qu trnh nghin cu, t vic tm ti liu, la chn ti, cch vit, cch trnh by,
cch thu thp, phn tch v x l s liu.
Ngoi ra, ti cng xin gi li cm n n:
- Qu thy c gio khoa Qun tr kinh doanh v khoa Sau i hc trng i
Hc Kinh T TP. H Ch Minh trang b cho ti nhng kin thc cn thit trong
sut kha hc.
- Cc c ch, anh ch cng ty c phn Fresenius Kabi Bidiphar v cc anh
ch lp qun tr kinh doanh 17, vn bng 2 K8 trng i hc Quy nhn nhit
tnh tham gia tho lun v gip ti tr li phiu kho st.
- Gia nh v cc ng nghip ca ti trng i hc Quy Nhn to iu
kin ti c thi gian thc hin nghin cu ny.
Tc gi
Nguyn Th Kim nh
LI CAM OAN
Ti xin cam oan nghin cu ny l ca ring ti, cc s liu l hon ton
trung thc v kt qu nghin cu trong lun vn cha tng c cng b trong bt
k ti liu no.
Tc gi
Nguyn Th Kim nh
MC LC
MC LC
DANH MC BNG BIU V S
TM TT NI DUNG LUN VN
TNG QUAN V LUN VN................................................................................ 1
1. L do chn ti .................................................................................................. 1
2. Mc tiu nghin cu .............................................................................................. 2
3. i tng v phm vi nghiu cu ......................................................................... 2
4. Phng php nghin cu ....................................................................................... 3
5. ngha thc tin ca nghin cu .......................................................................... 3
6. Cu trc nghin cu............................................................................................... 4
PHN I. THIT LP M HNH NGHIN CU V KIM NH THANG O
... 5
CHNG 1. C S L LUN V S THA MN TRONG CNG VIC CA
NGI LAO NG I VI T CHC ............................................................... 5
1.1 L thuyt v s tha mn ca ngi lao ng i vi cng vic .................... 5
1.2 Thang o v s tha mn ca ngi lao ng trong cng vic ................ 6
1.3 M hnh nghin cu v cc gi thuyt ........................................................... 9
1.3.1 M hnh nghin cu ................................................................................. 9
1.3.2 Mi quan h gia s tha mn vi cc thnh phn cng vic v mc
tha mn ................................................................................................ 10
1.3.3 Mi quan h gia s tha mn vi cc yu t c nhn v mc tha
mn trong cng vic............................................................................... 11
CHNG 2. PHNG PHP NGHIN CU ...................................................... 14
2.1 Thit k nghin cu ......................................................................................... 14
2.1.1 Mu nghin cu ...................................................................................... 14
2.1.2 Phng php nghin cu........................................................................ 15
2.1.3 Quy trnh nghin cu .............................................................................. 17
2.2 Nghin cu chnh thc .................................................................................... 18
2.2.1 Thit k phiu kho st ............................................................................ 18
2.2.2 Din t v m ha thang o.................................................................. 18
CHNG 3. KIM NH THANG O ................................................................... 21

3.1 M t d liu thu thp c ............................................................................. 21
3.2 nh gi thang o............................................................................................. 25
3.2.1. Kt qu nh gi thang o cc yu t tc ng n s tha mn.......... 26
3.2.2. Kt qu nh gi thang o s tha mn................................................. 26
3.3. Phn tch nhn t ............................................................................................. 27
3.3.1 Kt qu phn tch nhn t........................................................................ 27
3.3.2. t tn v gii thch nhn t ................................................................. 29
3.4 M hnh iu chnh........................................................................................... 29
3.4.1 Ni dung iu chnh ................................................................................ 29
3.4.2. Cc gi thuyt cho m hnh iu chnh ................................................. 30
3.5 Kim nh cc yu t ca m hnh ................................................................... 30
3.5.1. Kim nh h s tng quan ................................................................. 30
3.5.2. Phn tch hi quy .................................................................................... 31
3.6 Kim nh gi thuyt ........................................................................................ 38
PHN II. O LNG MC THA MN CA NGI LAO NG TI
CNG TY C PHN FRESENIUS KABI BIDIPHAR ..................................... 41
CHNG 4. O LNG MC THA MN CA NGI LAO NG TI
CNG TY C PHN FRESENIUS KABI BIDIPHAR ......................................... 41
4.1 Gii thiu v cng ty c phn Fresenius Kabi Bidiphar ................................ 41
4.2. Kt qu thng k v mc tha mn ti cng ty c phn Fresenius Kabi
Bidiphar.......................................................................................................... 43
4.2.1. Mc tha mn chung ........................................................................ 43
4.2.2. Mc tha mn theo tng nhm yu t .............................................. 44
4.3 Kim nh s khc bit theo cc c im c nhn ......................................... 58
4.3.1. Kim nh v s khc bit ca gii tnh ........................................... 58
4.3.2. Kim nh v s tc ng khc nhau ca tui ................................. 60
4.3.3. Kim nh v s khc bit ca trnh hc vn ............................... 60
4.3.4. Kim nh v s tc ng khc nhau ca b phn ............................ 61
4.3.5. Kim nh v s tc ng khc nhau ca thu nhp ............................ 62
KT LUN ............................................................................................................. 64
1. Tm tt ni dung nghin cu ................................................................................ 64

2. Tm tt kt qu nghin cu................................................................................... 65
3. Gii php nng cao mc tha mn trong cng vic ca ngi lao ng ti
cng ty c phn Fresenius Kabi Bidiphar ................................................................ 66
3.1. Vn v thu nhp .......................................................................................... 67
3.2. Vn v lnh o .......................................................................................... 68
4. Hn ch ca nghin cu v hng nghin cu tip theo ...................................... 69
4.1 Hn ch ca nghin cu.............................................................................. 69
4.2 Hng nghin cu tip theo ....................................................................... 69
TI LIU THAM KHO
PH LC
PH LC
PH LC B
B.1 Kim nh thang o
B.2. Phn tch nhn t
B.3. Phn tch hi quy
PH LC C
C.1. M t mc tha mn
C.2. M t s tha mn chung v s tha mn theo cc yu t thnh phn
C.3. Kim nh cc yu t c nhn
DANH MC BNG BIU V HNH

DANH MC BNG
trang
Bng 1.1 Tm lc v cc yu t thnh phn ca cc nghin cu trc ................... 8

Bng 2.1: Din t v m ha thang o .................................................................... 18
Bng 3.1: C cu v gii tnh .................................................................................. 21
Bng 3.2: C cu v tui ........................................................................................... 21
Bng 3.3: C cu v trnh .................................................................................... 22
Bng 3.4: C cu b phn ......................................................................................... 22
Bng 3.5: C cu thu nhp........................................................................................ 23
Bng 3.6: Cronbach Alpha ca thang o bn cht cng vic................................ 24
Bng3.7: Cronbach Alpha ca thang o c hi o to v thng tin .................. 24
Bng 3.8: Cronbach Alpha ca thang o lnh o ................................................ 24
Bng 3.9: Cronbach Alpha ca thang o ng nghip.......................................... 25
Bng 3.10: Cronbach Alpha ca thang o tin lng ........................................... 25
Bng 3.11: Cronbach Alpha ca thang o mi trng lm vic ........................... 25
Bng 3.12: Cronbach Alpha ca thang o nh gi thc hin cng vic ............. 26
Bng 3.13: Cronbach Alpha ca thang o phc li............................................... 26
Bng 3.14: Cronbach Alpha ca thang o tha mn chung .................................. 26
Bng 3.15: Ma trn nhn t vi php xoay Varimax ................................................ 28
Bng 3.16: Kim nh a cng tuyn........................................................................ 32
Bng 3.17: Kim nh Durbin-Watson ..................................................................... 35
Bng 3.18: M hnh tm tc s dng phng php Enter ........................................ 36
Bng 3.19: Kt qu hi quy s dng phng php Enter......................................... 36
Bng 4.1: Kt qu thng k m t mc tha mn chung. ........................................ 43
Bng 4.2: Kt qu thng k m t mc tha mn chung cc doanh nghip Bnh
nh ........................................................................................................................... 43
Bng 4.3 Kt qu thng k m t mc tha mn theo nh gi thc hin cng
vic ....................................................................................................... 44
Bng 4.4: Kt qu thng k m t mc tha mn theo nh gi thc hin cng vic

71.......................................................................................................... 45
72.......................................................................................................... 45
73.......................................................................................................... 46
74........................... .............................................................................. 46
75 .......................... .............................................................................. 47
Bng 4.9: Kt qu thng k m t mc tha mn theo lnh o........................... 48
Bng 4.10: Kt qu thng k m t mc tha mn theo lnh o 31.................... 48
Bng4.11: Kt qu thng k m t mc tha mn theo lnh o 32 .................... 49
Bng 4.12: Kt qu thng k m t mc tha mn theo lnh o 33.................... 49
Bng 4.13: Kt qu thng k m t mc tha mn theo lnh o 34 ................... 50
Bng 4.14: Kt qu thng k m t mc tha mn theo lnh o 36 ................... 50
Bng 4.15: Kt qu thng k m t mc tha mn theo ng nghip .................. 51
Bng4.16: Kt qu thng k m t mc tha mn theo ng nghip 41 .............. 51
Bng 4.17: Kt qu thng k m t mc tha mn theo ng nghip 42 ............. 52
Bng 4.18: Kt qu thng k m t mc tha mn theo ng nghip 43 ............. 52
Bng 4.19: Kt qu thng k m t mc tha mn theo thu nhp ................... 53
Bng 4.20: Kt qu thng k m t mc tha mn theo phc li 81 .............. .54
Bng 4.21: Kt qu thng k m t mc tha mn theo phc li 82 ............... 54
Bng 4.22: Kt qu thng k m t mc tha mn theo phc li 83. .............. 54
Bng 4.23: Kt qu thng k m t mc tha mn theo tin lng 54.....................
55
Bng 4.24: Kt qu thng k m t mc tha mn theo bn cht cng vic
..............56
Bng 4.25: Kt qu thng k m t mc tha mn theo bn cht cng vic 11..... .
56
Bng 4.26: Kt qu thng k m t mc tha mn theo bn cht cng vic 14..... .
57
Bng 4.27: Thng k m t mc tha mn trung bnh theo nhm gii tnh ............. 58
Bng 4.28: Kt qu I.Sample T-test so snh mc tha mn theo gii tnh

......................59
Bng 4.29: Bng thng k m t mc tha mn trung bnh theo gii tnh
......................59
Bng 4.30: Kt qu One-Way ANOVA so snh mc tha mn theo tui..................
60
Bng 4.31: Thng k m t mc tha mn theo tui .....................................................
60
Bng 4.32: Kt qu One-Way ANOVA so snh mc tha mn theo trnh hc
vn. ........................................................................................................................... 60
Bng 4.33: Thng k m t mc tha mn theo trnh hc vn. ...................... 61
Bng 4.34: Kt qu One-Way ANOVA so snh mc tha mn theo b phn.
.............61
Bng 4.35: Thng k m t mc tha mn trung bnh theo b
phn................................62
Bng 4.36: Kt qu One-Way ANOVA so snh mc tha mn theo thu nhp.
..................62
Bng 4.37: Thng k m t mc tha mn theo thu nhp. .................................. 62
Bng 5.1: Mc tha mn ca cc n v trong nhng nghin cu ..................... 66
DANH MC HNH
Hnh 1.1: M hnh nghin cu ngh ................................................................................ 10
Hnh 2.1: Quy trnh nghin cu ........................................................................... 18
Hnh 3.2: M hnh nghin cu iu chnh ............................................................... 29
Hnh 3.3: th phn tn Scatterplot ....................................................................... 33
Hnh 3.4: Biu tn s Histogram ......................................................................... 34
Hnh 3.5: th P-P plot ........... .............................................................................. 34
Hnh 4.1: Biu so snh mc tha mn gia FKB v cc DN Bnh nh.............
44
Hnh 4.2: Biu cc mc tha mn trung bnh theo nhm nh gi thc hin
cng vic.................................................................................................................. 48
Hnh 4.3: Biu mc tha mn trung bnh theo nhm lnh o. .................. 51
Hnh 4.4: Biu mc tha mn trung bnh theo nhm yu t ng nghip
..............53
Hnh 4.5: Biu mc tha mn trung bnh theo nhm yu t thu nhp
....................55
Hnh 4.6. Biu mc tha mn trung bnh........................................................ 57
TM TT NI DUNG LUN VN
Nghin cu ny c thc hin nhm: (1) Xc nh cc yu t nh hng n
mc tha mn trong cng vic ca ngi lao ng ti cc doanh nghip tnh
Bnh nh; (2) o lng mc tha mn trong cng vic ca ngi lao ng ti
cng ty c phn Fresenius Kabi Bidiphar. (3) Kim tra liu c s khc bit v mc
tha mn ca ngi lao ng theo cc yu t c nhn (tui, gii tnh, trnh
hc vn, b phn).
Phn mm phn tch thng k SPSS 16.0 c s dng phn tch d liu.
Trong phn mt, m hnh nghin cu ngh 8 thnh phn: bn cht cng
vic, tin lng, ng nghip, lnh o, c hi o to v thng tin, mi trng
lm vic, nh gi thc hin cng vic v phc li; 8 gi thuyt tng ng vi tng
thnh phn c pht trin da trn c s l thuyt v s tha mn trong cng vic
ca ngi lao ng. Nghin cu nh tnh c thc hin nhm iu chnh, b sung
bin quan st cho cc thang o. Nghin cu nh lng thc hin vi 200 ngi lao
ng thng qua phiu kho st kin ngi lao ng hin ang lm vic ti cc
doanh nghip Bnh nh xy dng m hnh nghin cu v kim nh thang o.
Kt qu phn tch nhn t a ra m hnh s tha mn trong cng vic ca ngi
lao ng ti cc doanh nghip Bnh nh gm 5 yu t: nh gi thc hin cng
vic, lnh o, ng nghip, thu nhp, bn cht cng vic, v c 5 yu t ny u
nh hng n mc tha mn trong cng vic ca ngi lao ng. Kt qu hi
quy cho thy yu t nh gi thc hin cng vic c tc ng mnh nht n s
tha mn ca ngi lao ng (0.414) v ng nghip c tc ng yu nht (0.184).
Trong phn hai, nghin cu ng dng m hnh nghin cu v thang o phn
mt tin hnh kho st vi 122 phiu Cng ty c phn Fresenius Kabi Bidiphar
o lng mc tha mn ca ngi lao ng ang lm vic ti y v kim nh
s khc bit v mc tha mn theo cc c im c nhn. So vi mc tha
mn trung bnh mt s doanh nghip trong tnh Bnh nh, cng nh mc tha
mn trung bnh ca ngi lao ng cc doanh nghip khc trong cc nghin cu
ca cc tc gi: Nguyn Trn Thanh Bnh, Chu Vn Ton... th mc tha mn

vi cng vic ca ngi lao ng ti cng ty c phn Fresenius Kabi Bidiphar
tng ng vi cc doanh nghip khc. Mc tha mn chung ca Cng ty l
3.4119 (mc thp nht l 1.25, mc cao nht l 5). Cc yu t c mc tha mn
cao hn mc tha mn chung l: nh gi thc hin cng vic (3.4721), ng
nghip (3.6585) v bn cht cng vic (3.5574). Cc yu t c mc tha mn
thp hn mc tha mn chung l: lnh o (3.3705), thu nhp (3.2596). Kt
qu kim nh cng cho thy khng c s khc bit gia cc yu t c nhn nh
hng n s tha mn trong cng vic ca ngi lao ng.
V mt thc tin, nghin cu gip cho cc nh lnh o thy c nhng yu
t tc ng n s tha mn ngi lao ng, mc tha mn trong cng vic ca
ngi lao ng ti Cng ty, t a ra cc gii php cn thit v ph hp nng
cao mc tha mn trong cng vic cho ngi lao ng. Kt qu nghin cu cng
ra mt s hng nghin cu tip theo trong o lng s tha mn vi cng vic
ca ngi lao ng p dng cho Cng ty v cc doanh nghip khc.
-1-
PHN M U
1. L do chn ti
Ngy nay vi quan im lao ng l ti sn qu bu ca doanh nghip cc nh
qun tr khm ph ra rng s tha mn ca ngi lao ng l yu t then cht i
n thnh cng ca doanh nghip. Nng sut lao ng, thi v tinh thn lm vic
chu nh hng nhiu bi mc tha mn ca ngi lao ng trong cng vic. V
th, c mt i ng lao ng hng mnh, cc ch doanh nghip khng ngi mnh
tay k cc iu khon th lao hp dn, sn sng b ra nhng khon u t ln to
khng gian lm vic tin nghi, mc d vy vn c khng t ngi ang cm thy
thiu tha mn vi cng vic ca mnh. Mt cuc kho st c thc hin nm
2008 bi Careerbuilder- mt website vic lm hng u th gii- ch ra rng s
bt mn ang tng ln trong gii lm cng: c trong 4 ngi th c mt ngi ang
cm thy chn nn vi vic lm ca mnh, v s ngi chn nn nh vy tng trung
bnh 20% trong 2 nm gn y; c 6 trong s mi ngi c hi u c ri b
cng vic hin ti tm n mt cng vic khc trong vng 2 nm ti.
(doanhnhan360.com(19/08/2008)).
Nhng yu t no nh hng n s tha mn ca ngi lao ng, lm th no
ngi lao ng hi lng v gim cm gic nhm chn vi cng vic, lm th no
d mt nhn vin c tinh thn lm vic thp n u vn c th tr nn nhit tnh
hng hi. y l iu m cc nh qun tr lun quan tm v trn tr.
c nhiu nghin cu cho thy s hi lng trong cng vic nh hng ln
n hnh vi v thi lm vic ca ngi lao ng. Mi quc gia, mi a phng,
mi doanh nghip khc nhau, nhu cu cn c tha mn ca ngi lao ng cng
khc nhau. Ti TP. H Ch Minh v mt s thnh ph ln c nhiu nghin cu
khm ph, o lng cc nhn t nh hng n s tha mn ca ngi lao ng
trong cng vic (Trn Kim Dung (2005), Chu Vn Ton (2009),...). Cc nghin
cu trc y cng cho thy mi quan h gia s tha mn trong cng vic vi s
tha mn cc thnh phn cng vic. Tuy nhin, ti Bnh nh- mt tnh l min
Trung vn khng c sc ht v nhn lc, c khong hn 4.000 doanh nghip ang
-2-
hot ng vi tng vn u t trn 20.000 t ng- cha c mt nghin cu khoa

hc v vn ny. Phn ln cc doanh nghip y gp phi nhiu kh khn trong
vic tuyn dng v s dng lao ng. Cng ty c phn Fresenius Kabi Bidiphar
cng khng phi l ngoi l. V vy, nghin cu ny c thc hin nhm o
lng mc tc ng ca cc nhn t nh hng n s tha mn trong cng vic
ca ngi lao ng ti Cng ty c phn Fresenius Kabi Bidiphar. Kt qu nghin
cu s gip Cng ty c c s khoa hc cho vic xy dng v thc thi nhng chnh
sch nhn s hp l, khc phc nhng kh khn trong cng tc nhn lc hin nay.
2. Mc tiu nghin cu
- o lng mc hi lng ca ngi lao ng vi cng vic theo cm nhn
ca ngi lao ng ti Cng ty c phn Fresenius Kabi Bidiphar.
- So snh s khc bit v mc hi lng ca ngi lao ng theo cc yu t:
v tr cng vic, gii tnh, tui, trnh chuyn mn, thu nhp.
t c mc tiu ny, nghin cu cn tr li cc cu hi sau:
1. Thang o cc thnh phn ca tha mn trong cng vic ti Bnh nh gm
c cc thnh phn no?
2. Ngi lao ng c tha mn khi i lm khng? C s khc bit v mc
tha mn ca ngi lao ng theo cc c trng c nhn (tui, hc vn, gii tnh,
v.v..) khng?
3. i tng v phm vi nghin cu
i tng nghin cu l mc tha mn vi cng vic theo cm nhn ca
ngi lao ng cng ty c phn Fresenius Kabi Bidiphar.
D liu nghin cu c thu thp thng qua kho st trc tip (qua phiu
kho st) mt s lao ng ti cc doanh nghip Bnh nh (cng ty xy dng
TNHH i Thnh; cng ty c phn nc khong Chnh Thng; ) khi kim nh
thang o v m hnh nghin cu. Kho st mt s ngi lao ng ang lm vic ti
cng ty c phn Fresenius Kabi Bidiphar khi o lng mc tha mn.
-3-
Ch kho st nhng lao ng ang lm vic ti Bnh nh v khng phi l

ch doanh nghip.
S hi lng v cng vic ca ngi lao ng chu tc ng ca rt nhiu yu
t, trong phm vi nghin cu ny ch gii hn trong cc vn c lin quan mt
thit n cng vic.
Thi gian thc hin kho st l thng 07 nm 2010.
4. Phng php nghin cu
Phng php nghin cu c s dng trong ti ny l phng php nghin
cu nh tnh kt hp vi nghin cu nh lng.
Phng php nghin cu nh tnh c s dng trong nghin cu khm ph:
nghin cu cc ti liu th cp v tho lun vi cc nhn vin xy dng thang o
s b v s tha mn ca ngi lao ng trong cng vic. Sau , dng phng
php nghin cu nh lng kim nh thang o v o lng mc tha mn
ca ngi lao ng i vi cng vic ca h.
Phng php nghin cu nh lng tri qua 2 giai on:
-
Giai on 1: kim nh thang o v phn tch m hnh hi quy v mc

tha mn i vi ngi lao ng ti cc doanh nghip Bnh nh.
Giai on 2: o lng mc tha mn trong cng vic ca ngi lao

ng ti cng ty c phn Fresenius Kabi Bidiphar.
Phng php kho st thun tin.

Phng php phn tch s liu thng qua phn mm SPSS 16.0 vi cc cng
c thng k m t, kim nh thang o vi Cronbachs Alpha, phn tch nhn t
khm ph (EFA), hi quy. Cc phn tch Independent sample T test, Anova cng
c thc hin lm r vn lin quan n cc gi thit ca nghin cu.
5. ngha thc tin ca nghin cu
o lng s tho mn trong cng vic qua cm nhn ca ngi lao ng c
ngha rt quan trng i vi cng tc qun tr ngun nhn lc doanh nghip,
-4-
nghin cu cung cp thng tin gip nh qun l tm ra cc gii php nng cao
mc hi lng ca ngi lao ng i vi cng vic mt cch khoa hc, hon
thin cng tc qun tr nhn lc, t gp phn vo s n nh v pht trin ca
cng ty c phn Fresenius Kabi Bidiphar.
6. Cu trc nghin cu
Nghin cu ngoi phn tng quan v nghin cu v kt lun cn c 4 chng chia
lm 2 phn, trong :
Phn tng quan trnh by tm lc l do, mc tiu, phm vi, ngha v cu
trc ca lun vn.
Phn I gm:
Chng 1 trnh by c s l lun v s tha mn trong cng vic ca
ngi lao ng i vi t chc.
Chng 2 trnh by phng php nghin cu ca lun vn, ni dung
gm thit k nghin cu, thit k phiu kho st, din t v m ha thang o.
Chng 3 trnh by kim nh thang o v m hnh nghin cu.
Phn II gm:
Chng 4 trnh by kt qu o lng mc tha mn ca ngi lao
ng ti cng ty c phn Fresenius Kabi Bidiphar v phn tch cc kt qu ghi
nhn c.
Phn kt lun tm lc cc kt qu chnh cng nh ngha v mt s hn ch
ca nghin cu.
-5-
PHN I. THIT LP M HNH NGHIN CU V KIM NH THANG

O CHNG 1. C S L LUN V S THA MN TRONG CNG
VIC
CA NGI LAO NG I VI T CHC
Chng ny s gii thiu cc khi nim v l thuyt lm c s xy dng m
hnh nghin cu, trnh by mt s nh ngha v s tha mn trong cng vic v xc
nh cc yu t tc ng n s tha mn trong cng vic. Trn c s kt qu mt
s nghin cu trc ca cc tc gi trong v ngoi nc, lun vn tin hnh xy
dng m hnh nghin cu v cc gi thuyt nghin cu.
1.1 Khi nim tha mn ca ngi lao ng i vi cng vic
Ti Vit Nam ni ring v th gii ni chung c kh nhiu cng trnh
nghin cu v s tha mn (hi lng) v cc yu t nh hng n s tha mn
ca ngi lao ng ti ni lm vic. S tha mn ny c nh ngha v o
lng trn c hai kha cnh: tha mn chung i vi cng vic v tha mn theo
cc yu t thnh phn trong cng vic.
Mc tha mn chung trong cng vic
[1;7]
Theo Spector (1997)
s tha mn cng vic n gin l vic ngi ta
cm thy thch cng vic ca h v cc kha cnh cng vic ca h nh th no.

V n l s nh gi chung, nn n l mt bin v thi .
[1;7]
Theo Kreitner v Kinicki (2007)
, s tha mn cng vic ch yu phn
nh mc mt c nhn yu thch cng vic ca mnh. chnh l tnh cm hay

cm xc ca ngi nhn vin i vi cng vic ca mnh.
[1;7]
Theo Ellickson v Logsdon (2001)
th cho rng s tha mn cng vic
c nh ngha chung l mc ngi nhn vin yu thch cng vic ca h,

l thi da trn s nhn thc ca ngi nhn vin (tch cc hay tiu cc) v
cng vic hoc mi trng lm vic ca h. Ni n gin hn, mi trng lm
vic cng p ng c cc nhu cu, gi tr v tnh cch ca ngi lao ng th
tha mn cng vic cng cao.
Theo Vroom (1964)
[19]
, tha mn trong cng vic l trng thi m ngi
-6-
lao ng c nh hng hiu qu r rng i cng vic trong t chc.

Locke (1976)
[15]
th cho rng tha mn trong cng vic c hiu l
ngi lao ng thc s cm thy thch th i vi cng vic ca h.

Quinn v Staines (1979)
[16]
th cho rng tha mn trong cng vic l phn
ng tch cc i vi cng vic.

[20]
Weiss (1967)
nh ngha rng tha mn trong cng vic l thi v cng
vic c th hin bng cm nhn, nim tin v hnh vi ca ngi lao ng.
Vi cc quan im v s tha mn trn, nh ngha v s tha mn ca
Weiss l y v bao qut hn c, v vy lun vn s s dng nh ngha ny
cho nghin cu ca mnh.
Mc tha mn vi cc thnh phn cng vic:
Theo Smith, Kendal v Hulin (1969)
[17]
, mc tha mn vi cc thnh
phn hay kha cnh ca cng vic l thi nh hng v ghi nhn ca nhn
vin v cc kha cnh khc nhau trong cng vic (bn cht cng vic; c hi
o to v thng tin; lnh o; ng nghip; tin lng) ca h.
[7;9]
Theo Schemerhon (1993, c trch dn bi Luddy, 2005)
nh ngha s
tha mn cng vic nh l s phn ng v mt tnh cm v cm xc i vi cc

kha cnh khc nhau ca cng vic ca nhn vin.
Mc d c nhiu nh ngha khc nhau v s tha mn trong cng vic
nhng nhn chung s tha mn cng vic c nh ngha theo hai kha cnh
l s tha mn chung trong cng vic v s tha mn c c khi ngi lao
ng c cm gic thch th, thoi mi v th hin phn ng tch cc i vi
cc kha cnh cng vic ca mnh. V th lun vn chn c hai cch tip cn
trn nghin cu s tha mn trong cng vic.
1.2 Cc thnh phn ca tha mn trong cng vic
Theo Schemerhon (1993, c trch dn bi Luddy, 2005) cc thnh phn ca
s tha mn cng vic bao gm v tr cng vic, s gim st ca cp trn, mi quan
h vi ng nghip, ni dung cng vic, s i ng, v cc phn thng gm thng
tin, iu kin vt cht ca mi trng lm vic, cng nh c cu ca t chc.
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Theo cch tip cn ca Foreman Facts (Vin quan h lao ng NewYork,

1946), s hi lng ca nhn vin bao gm s hi lng v 10 yu t: K lut kho
lo, s ng cm vi cc vn c nhn ngi lao ng, cng vic th v, c
tng tc v chia s trong cng vic, an ton lao ng, iu kin lm vic, lng,
c nh gi y cc cng vic thc hin, t rung thnh c nhn i vi
cp trn, t hng tin v pht trin ngh nghip. M hnh 10 yu t ny cng c
Kovach (1980,1994), Bob Nelson, Blanchard Training & Development (1991),
Silverthorne (1992), Sheryl & Don Grimme GHR Training Solutions (1997-2001),
Cynthia D. Fisher &Anne Xue Ya Yuan (1998) s dng nghin cu trn nhiu nc
nh Trung Quc, i Loan, Nga, M (trch [6;9]). Ti Vit Nam, Nguyn V Duy
Nht (2009) cng s dng thang o 10 yu t ny khi o lng mc tha mn
ca nhn vin trong ngnh dch v Vin thng.
Thang o mc tha mn vi cc thnh phn ca cng vic kh ni ting trn
th gii l Ch s m t cng vic (Job Discriptive Index-JDI) ca Smith et al (1969),
n c s dng trong hn 1.000 nghin cu cc t chc trong nhiu lnh vc
khc nhau, 5 kha cnh ca thang o JDI l: Bn cht cng vic, c hi o to v
thng tin, lnh o, ng nghip, tin lng. (theo Job Discriptive Index-JDI, HP
Management, www.humanresources.hrvinet.com). Sau Crossman v Bassem (2003)
b sung thm hai thnh phn na l phc li, v mi trng lm vic. Hai yu t
[9]
ny cng c tc gi Trn Kim Dung (2005) p dng khi nghin cu s hi lng

ca ngi lao ng Vit Nam. Ngoi ra mt s thnh phn ca thang o cng c
mt s tc gi khc Vit Nam s dng v b sung nghin cu trong cc doanh
[11]
nghip nh: V Khc t (2009)
o lng mc tha mn ca nhn vin vn
phng khu vc min Nam Vietnam Airlines s dng thang o gm cc thnh phn:
bn cht cng vic, o to pht trin, nh gi, i ng, mi trng tc nghip, lnh
[10]
o; Trn c Duy (2009)
khi kho st mc tha mn ca nhn vin ti cng ty
Scavi s dng thang o gm 3 yu t: tin lng, mi trng lm vic v lnh o.

[7]
Nguyn Trn Thanh Bnh (2009)
khi o lng mc tha mn ca ngi lao ng
ti cng ty c phn c kh ch to my Long An tc gi s dng thang o gm 6
-8-
thnh phn: bn cht cng vic, tin lng, mi trng lm vic, lnh o, ng
nghip, c hi o to thng tin; Phm c Thng (2006) k h i nh gi mc
hi lng ca ngi lao ng trong cc doanh nghip trn a bn qun 8-Thnh
ph H Ch Minh gm cc thnh phn: C hi o to, mi quan h cp trn-cp
di, lng & thu nhp, ng nghip, lnh o, nim tin, c hi thng tin.
Nh vy trn c s cc thnh phn trong cng vic ca JDI, cc tc gi iu
chnh, b sung thm mt s thnh phn khc lin quan n cng vic khi nghin
cu ph hp vi iu kin, c im cng vic ca tng doanh nghip, tng khu
vc v tng nc khc nhau nhng giai on khc nhau.
Ngoi ra, mt s nghin cu ca cc tc gi trn cng cho thy s tha mn
ca ngi lao ng trong cng vic c s khc bit do cc yu t thuc c nhn
nh: gii tnh, tui, thu nhp, trnh chuyn mn, thm nin, chc v.
Bng 1.1 Tng hp v cc yu t thnh phn ca thang o tha mn
trong cng vic
Cc tc gi
Cc thnh phn
thang o
nh gi cng vic
Foreman Schem- Smith

Andrew Dung t Bnh Duy
Facts
erhon et al
(2002) (2005) (2009) (2009) (2009)
(1946) (1993) (1996)
x
x
Bn cht cng vic

o to, thng tin
x
x
Lnh o
x
ng nghip
Tin lng
Phc li
Mi trng lm vic
Mi quan h cc cp
C cu t chc
i ng
Thu nhp
x
x
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Cc tc gi
Cc thnh phn
thang o
Ni lm vic
An ton
Foreman Schem- Smith

Andrew Dung t Bnh Duy
Facts
erhon et al
(2002) (2005) (2009) (2009) (2009)
(1946) (1993) (1996)
x
x
x
x
Thi gian i li
Gim st
V tr cng vic
x
x
Quan h cng chng

K lut
S ng cm c nhn
Cng vic th v
c tng tc
Nh vy thnh phn thang o mc tha mn trong cng vic ca ngi lao

ng ca mi tc gi khc nhau c th khc nhng nhn chung c kh nhiu thnh
phn ging nhau, hu ht l cc yu t c lin quan mt thit n cng vic ca
ngi lao ng. Thm vo mt s thnh phn mc d c tn gi khc nhau
nhng v bn cht l tng ng nhau hoc l mt phn nh ca nhau nh: i
ng v tin lng; ni lm vic v mi trng lm vic; gim st v lnh
o
Trn c s lun vn ngh v s tha mn trong cng vic ca ngi lao
ng ti cc doanh nghip trn a bn tnh Bnh nh vi 8 thnh phn lin quan
n cng vic (c s dng nhiu trong cc nghin cu trc): bn cht cng vic,
c hi o to v thng tin, lnh o, ng nghip, mi trng lm vic, tin
lng, nh gi thc hin cng vic, phc li.
1.3 M hnh nghin cu v cc gi thuyt
1.3.1 M hnh nghin cu
Trn c s 5 kha cnh ca thang o JDI: Bn cht cng vic, c hi o to
v thng tin, lnh o, ng nghip, tin lng v b sung thm hai thnh phn na
[9]
l phc li, v mi trng lm vic ca Trn Kim Dung (2005)
khi nghin cu
-10-
Vit Nam. Bnh nh, hu ht l nhng doanh nghip c quy m khng ln, nhiu
doanh nghip c c phn ha t doanh nghip nh nc, v th vic nh gi thc
hin cng vic (theo nh k) cng l mt ni dung quan trng trong hot ng qun
tr nhn lc ca cc doanh nghip y. Kt qu nh gi cng thng c s dng
xc nh mc lng, thng. V vy, nghin cu ny b sung thm mt thnh
phn na l nh gi thc hin cng vic. Nh vy m hnh nghin cu ngh gm
c 8 thnh phn:
Hnh 1.1: M hnh nghin cu ngh
Bn cht cng vic
C hi o to v thng tin
Lnh o
Tin lng
S tha
mn
trong
cng
vic
Mi trng lm vic
Cc yu t c nhn:
+ tui
+ Gii tnh
+ Trnh
+ Thu nhp
ng nghip
+ B phn cng tc
nh gi thc hin cng vic

Phc li
1.3.2 Mi quan h gia s tha mn vi cc thnh phn cng vic v mc

tha mn
Trn s s kt qu ca cc nghin v s tc ng ca cc yu t thnh phn
i vi s tha mn chung ca nhng nghin cu trc, lun vn a ra cc gi
thuyt nghin cu nh sau:
H1: cm nhn ca ngi lao ng cng tha mn vi bn cht cng vic ang
lm th h cng tha mn vi cng vic.
H2: cm nhn ngi lao ng cng tha mn vi c hi o to v thng tin
ca t chc th h cng tha mn vi cng vic.
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H3: cm nhn ngi lao ng cng tha mn vi lnh o th h cng tha mn

vi cng vic.
H4: cm nhn ngi lao ng cng tha mn vi mc tin lng m h nhn
c khi lm vic cho t chc th h cng tha mn vi cng vic.
H5: cm nhn ngi lao ng cng tha mn vi mi trng lm vic th h
cng tha mn vi cng vic.
H6: cm nhn ngi lao ng cng tha mn vi yu t ng nghip th h
cng tha mn vi cng vic.
H7: cm nhn ngi lao ng cng tha mn vi vic nh gi thc hin cng
vic h cng tha mn vi cng vic.
H8: cm nhn ngi lao ng cng tha mn vi cc chnh sch phc li th
h cng tha mn vi cng vic.
1.3.3 Mi quan h gia s tha mn vi cc yu t c nhn v mc tha
mn trong cng vic
Nhiu nghin cu cho thy cc yu t c nhn cng nh hng ln n s tha
mn chung trong cng vic ca ngi lao ng.
[12]
Theo nghin cu ca Andrew (2002)
v s tha mn trong cng vic ti
Hoa K v mt s quc gia khc, kt qu nghin cu cho thy mc hi lng

trong cng vic ca n cao hn nam v mc hi lng theo tui c dng ng
[14]
cong ch U. Trong khi kt qu nghin cu ca Keith v John (2002)
v tha
mn trong cng vic ca nhng ngi c trnh cao; vai tr ca gii tnh, nhng
ngi qun l v so snh vi thu nhp cho kt qu l n c mc tha mn
trong cng vic hn nam v thu nhp c vai tr quan trng i vi mc tha mn
[18]
trong cng vic. Theo nghin cu ca Tom (2007)
v s tha mn trong cng
vic ti Hoa K li cho thy nhm lao ng khng c k nng th mc hi lng

thp hn nhiu (ch c 33.6% ngi c kho st hi lng vi cng vic) trong khi
nhm lao ng c k nng cao th mc hi lng l kh cao (chim 55.8% s
ngi c kho st).
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[7]
Ti Vit Nam, kt qu nghin cu ca Nguyn Trn Thanh Bnh (2009) khi o

lng mc tha mn ca ngi lao ng ti cng ty c phn c kh ch to my
Long An cho thy nam c mc tha mn trong cng vic cao hn n. Trong kt
[11]
qu nghin cu ca V Khc t (2009) khi o lng mc tha mn ca nhn

vin vn phng khu vc min nam Vietnam Airlines kt lun: chc v, thm nin
v s ln thay i n v cng tc ca c nhn nh hng ln n mc tha
[1]
mn i vi cng vic. Mt kt qu khc l nghin cu ca Chu vn Ton (2009)

khi o lng s tha mn cng vic ca nhn vin khi vn phng Tp.HCM cho
thy lao ng c thi gian cng tc t 3 nm tr ln c s tha mn thp hn so vi
nhng nhn vin c thi gian cng tc ngn hn.
[6]
Theo Nguyn V Duy Nht (2009)
khi s dng thang o 10 yu t ca
Foreman Facts (Vin quan h lao ng NewYork) o lng mc tha mn ca

nhn vin trong ngnh dch v Vin thng ti Vit Nam cho thy nhn vin cng
ln tui cng km hi lng, ng thi cng c s khc bit khi so snh theo tui
v gii tnh. Cn nghin cu ca Nguyn Th Hi (2009) khi nghin cu cc nhn
t nh hng n cng vic ca nhn vin ngnh cao su- trng hp cc cng ty
cao su ti tnh k Lk, kt qu phn tch s khc bit ca cc bin nh tnh n s
tho mn ca cn b cng nhn vin ngnh cao su cng cho kt qu: i vi nhm
chc danh th c s khc bit gia nhm nhn vin qun l v nhn vin nghip v,
kt qu phn tch cho thy chc danh thp th s tho mn cng gim. i vi
nhm trnh th kt qu phn tch thy khng c s khc bit, tuy nhin theo bng
m t im trung bnh th nhm trnh cng cao, tho mn cng thp.
Vic nghin cu s tha mn ca ngi lao ng theo c im c nhn s
gip doanh nghip c c c s khoa hc trong vic b tr, s dng cng nh
nhng chnh sch i ng hp l. Kt qu ca cc nghin cu trn cho thy mt s
yu t c nhn khng ch nh hng ln n mc hi lng cng vic ca ngi
lao ng m cn th hin s khc bit v c im c nhn cng dn n s khc
bit khng nh v mc hi lng trong cng vic ca ngi lao ng.
Tm tt :
Chng I a ra mt s nh ngha v s tha mn trong cng vic v cc
yu t tc ng n mc tha mn trong cng vic, xc nh 8 yu t tc ng
-13-
n s tha mn trong cng vic ca ngi lao ng gm: bn cht cng vic, tin
lng, ng nghip, lnh o, nh gi thc hin cng vic, c hi o to v thng
tin, mi trng lm vic v phc li. Chng ny cng trnh by kt qu mt s
nghin cu trc y ca cc tc gi trong v ngoi nc; xy dng m hnh nghin
cu v a ra cc gi thuyt ca m hnh nghin cu, c 8 gi thuyt tng ng vi
8 yu t tc ng n s tha mn trong cng vic ca ngi lao ng.
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CHNG 2. PHNG PHP NGHIN CU

Chng ny s trnh by phng php nghin cu c thc hin xy dng
v nh gi thang o o lng cc khi nim nghin cu v kim nh m hnh l
thuyt ra, bao gm: (1) Thit k nghin cu. (2) Nghin cu chnh thc: thit
k thang o cho phiu kho st, din t v m ha thang o.
2.1 Thit k nghin cu
2.1.1 Mu nghin cu
i tng kho st l nhng ngi lao ng ang lm vic ti cc doanh
nghip trn a bn tnh Bnh nh v ti cng ty c phn Fresenius Kabi Bidiphar.
Phng php phn tch d liu ch yu c s dng trong lun vn l
phng php phn tch nhn t, hi quy, thng k m t. i vi nhng phn tch
ny i hi phi c mt c mu ln. C nh nghin cu cho rng kch thc mu
ti thiu phi t 100 n 150 (Hair, 1998), cng c nh nghin cu cho rng kch
thc mu ti hn phi l 200 (Hoelter, hay Gorsuch) (Trch t Nguyn nh Th,
[4]
2004: tr23), c tc gi cho l phi 300 (Norusis, 2005: tr400) . Nhng quy tc
kinh nghim khc trong xc nh c mu cho phn tch nhn t EFA l thng
thng th s quan st (kch thc mu) t nht phi bng 4 hay 5 ln s bin trong
phn tch nhn t (trch Hong Trng v Chu Nguyn Mng Ngc Phn tch d
[2;23]
liu nghin cu vi SPSS, NXB Thng k 2008)
. Nghin cu ny s dng c
mu l 200 vi phng php chn mu thun tin.

2.1.2 Phng php nghin cu
Phng php nghin cu c s dng trong nghin cu ny l phng php
nghin cu nh tnh kt hp vi nghin cu nh lng, c th l:
Nghin cu nh tnh
Phng php nghin cu nh tnh c s dng trong giai on nghin cu
khm ph: nghin cu cc ti liu th cp v tho lun vi mt s ngi lao ng
khm ph, iu chnh, b sung cc bin quan st, xy dng thang o s b v s
-15-
tha mn ca ngi lao ng i vi t chc. Phng php ny c thc hin

thng qua tho lun nhm vi ni dung c chun b trc (ph lc A: bin bn
tho lun nhm).
Thnh phn tham d bui tho lun: ch tr ti v 10 ngi ang cng tc
ti mt s doanh nghip trn a bn thnh ph Quy Nhn.
C kh nhiu kin tham gia, cc kin c bn nht tr vi nhng ni dung
d kin. Trong kin nhiu ngi quan tm nht chnh l vn lng bng
v cc chnh sch i ng khc. H c bit lu n cc phc li m h c
hng khi lm vic doanh nghip nh: ng bo him x hi, h tr nh khi
lm vic xa, cc ch khi i cng tc. Nhiu kin khc cng nhn mnh n
mi trng lm vic v a ra nhiu s so snh vi cc doanh nghip khc cng
ngnh.
Nhiu kin cho rng vic lnh o nh gi mt cch y nhng cng
vic lm c ca nhn vin s ng vai tr nh mt s ng vin, khch l kp
thi, to cho nhn vin c c nim tin, ng lc hon thnh tt hn cng vic
c giao.
Nhiu kin tham gia ni nhiu v cng vic h ang lm, c bit l nhng
nhn vin c ch hng phn u cao. H mong mun c c nhng trch nhim
r rng, c th v tr m h ang m nhn ng thi mong mun c gp ting
ni ca mnh vo vic ra quyt nh ca lnh o cp trn.
Khi bn v cc yu t c nhn, nhiu kin th hin r rng rng lm vic
b phn khc nhau th s tha mn cng khc nhau.
Bng cu hi trc khi pht ra s tin hnh tham kho kin chuyn gia v
thu thp th nghim kim tra cch trnh by v ngn ng th hin.
Nghin cu nh lng
Phng php nghin cu nh lng c s dng kim nh thang o v o
lng mc tha mn ca ngi lao ng i vi doanh nghip. y l giai on
nghin cu chnh thc c thc hin thng qua kho st mt s (theo mu chn
-16-
n=200) ngi lao ng ang lm vic ti cc doanh nghip trn a bn tnh Bnh nh
qua phiu kho st. D liu thu thp c x l bi phn mm SPSS 16.0. D liu sau
khi c m ha v lm sch s tin hnh phn tch thng qua cc bc sau:
- nh gi tin cy thang o thng qua h s Cronbachs Alpha, nhiu nh
nghin cu cho rng Cronbach Alpha t 0.8 tr ln n gn 1 th thang o lng l
tt, t 0.7 n gn 0.8 l s dng c. Cng c nh nghin cu ngh rng
Cronbach Alpha t 0.6 tr ln l c th s dng c trong trng hp khi nim
ang nghin cu l mi hoc mi i vi ngi tr li trong bi cnh nghin cu
[2]
(Hong Trng-Chu Nguyn Mng Ngc, 2008) . V vy i vi nghin cu ny th

Cronbach Alpha t 0.6 tr ln l chp nhn c.
- Phn tch nhn t khm ph (EFA) nhm nhn din cc nhn t gii thch cho
bin thnh phn. Cc bin c h s tng quan bin tng nh hn 0.3 c coi l
bin rc v s b loi khi thang o. (theo Nunnally & Burnstein (1994)). Tiu
chun phng sai trch (Variance explained criteria): tng phng sai trch phi ln
hn 50%. Nghin cu ny s s dng ch s Eigenvalue bng 1. Cc bin c h s
tng quan n gia bin v cc nhn t nh hn 0,5 s b loi (Jun & ctg, 2002).
t c gi tr phn bit, khc bit gia cc factor loading phi ln hn hoc
[2]
bng 0.3 (Jabnoun & ctg, 2003) .

- Thng k m t xem xt mc tha mn trong cng vic ca ngi lao
ng ti cng ty c phn Fresenius Kabi Bidiphar.
- Phn tch phng sai ANOVA, Independent Sample T-test: kim nh gi
thuyt, c hay khng s khc nhau v s tha mn trong cng vic theo cc c im
c nhn.
-17-
2.1.3 Quy trnh nghin cu

Hnh 2.1: Quy trnh nghin cu
H thng ha l thuyt v s
tha mn ca nhn vin i vi
t chc
(B1)
Phn tch cc ti liu th cp ca doanh nghi

- Cc chnh sch ng vin, i ng
- Kinh nghim ca cc n v khc.
- Cc cng trnh nghin cu khc cng b.
(B3)
(B2)
Tho lun nhm
(B4)
Xc nh cc yu t nh hng
n s tha mn ca NV
(B5)
Thit k ln 1
Thit k bng cu hi phng vn
(B6)
Ly thng tin vo bng cu hi
Thit k li hon
chnh
(B7)
Nghin cu
nh lng
Nhp s liu v x l s liu (SPSS)

(B8)
Kim nh thang o v m hnh hi quy
(B9
o lng mc TM ti FKB
(B10)
Kt lun v nhn xt
(B11)
xut cc kin ngh
Ni dung x l s liu:
- Kim nh thang o.
- o lng mc tha mn.
(Trung bnh cc bin tim n,
bin ph thuc)
- Phn tch hi quy xc
nh trng s cho tng nhm
bin.
-18-
2.2 Nghin cu chnh thc

2.2.1 Thit k phiu kho st
Phiu kho st c thc hin trn c s thang o chn v bn tho lun
nhm v mc tho mn ca ngi lao ng i vi cng vic ang lm. Ni
dung v cc bin quan st trong cc thnh phn c hiu chnh cho ph hp. Mt
thang o Likert 5 im c dng sp xp t nh n ln vi s cng ln l cng
ng vi pht biu (1: rt khng ng , 2: khng ng , 3: tm ng , 4: ng
, 5: hon ton ng ). (ph lc A.2 phiu kho st nghin cu nh lng)
2.2.2 Din t v m ha thang o
Nghin cu kho st s hi lng ca nhn vin i vi t chc ti cc doanh
nghip trn a bn tnh Bnh nh gm 8 thnh phn vi 37 bin quan st.
Bng 2.1: Din t v m ha thang o
TT
Cc thang o
M ha
Bn cht cng vic
Cng vic ph hp vi nng lc c nhn
a11
Cng vic th v
a12
Cng vic c nhiu thch thc
a13
Vic phn chia cng vic hp l
a14
II
C nhiu c hi thng tin khi lm vic Cng ty
a21
Chnh sch thng tin r rng
a22
c o to v pht trin ngh nghip
a23
Cng ty to nhiu c hi pht trin c nhn
a24
c tham gia bt
a25
III
Lnh o
10
Lnh o quan tm n cp di
a31
11
Ngi lao ng nhn c nhiu s h tr ca cp trn
a32
12
Lnh o lng nghe quan im v suy ngh ca ngi lao ng
a33
-19-
TT
Cc thang o
M ha
13
Lnh o coi trng ti nng v s ng gp
a34
14
Ngi lao ng c i x cng bng
a35
15
Lnh o c nng lc, tm nhn v kh nng iu hnh
a36
IV
ng nghip
16
ng nghip thng sng lng gip ln nhau
a41
17
Cc ng nghip phi hp lm vic tt
a42
18
ng nghip thn thin
a43
Tin lng
19
Tin lng tng xng vi kt qu lm vic
a51
20
Anh (ch) c th sng hon ton da vo thu nhp t Cng ty
a52
21
Tin lng c tr cng bng gia cc nhn vin trong Cng ty
a53
22
Tin lng ngang bng vi cc doanh nghip khc
a54
23
Tin lng c tr y v ng nng lc
a55
24
Chnh sch thng cng bng v tha ng
a56
25
Anh (ch) bit r cc chnh sch lng thng, tr cp
a57
VI
Mi trng lm vic
26
Sch s, tin nghi
a61
27
p lc cng vic khng qu cao
a62
28
Khng phi lo lng v vic mt vic lm
a63
29
An ton
a64
VII
30
Vic nh gi c thc hin nh k
a71
31
nh gi khch quan, khoa hc, cng bng
a72
32
Kt qu nh gi phn nh y , chnh xc
a73
33
Kt qu nh gi c s dng xt lng, thng, bt
a74
-20-
TT
34
VIII
Cc thang o
nh gi gip ci thin v nng cao nng sut lao ng
a75
Phc li
35
Chnh sch phc li r rng v hu ch
36
Chnh sch phc li th hin s quan tm chu o ca Cng ty

i vi ngi lao ng
37
M ha
Phc li c thc hin y v hp dn ngi lao ng
a81
a82
a83
S tha mn ( hi lng) ca ngi lao ng i vi Cng ty

38
Hi lng khi lm vic Cng ty
a91
39
Gii thiu vi mi ngi y l ni tt nht lm vic
a92
40
Rt t ho khi lm vic Cng ty
a93
41
Coi cng ty nh ngi nh th hai ca mnh
a94
Tm tt:
Chng ny trnh by cc ni dung:
Thit k nghin cu: trnh by phng php nghin cu (nghin cu nh tnh,
nh lng, phng trnh hi quy a bin), xy dng quy trnh nghin cu.
Nghin cu chnh thc: thit k phiu kho st (s dng thang o Likert 5
bc), din t v m ha bng cu hi phc v cho vic x l d liu, cc
phng php nh gi thang o.
-21-
CHNG 3. KIM NH THANG O

Chng ny s trnh by kt qu phn tch bao gm: (1) M t d liu thu
c; (2) nh gi tin cy ca thang o; (3) Phn tch nhn t v hiu chnh m
hnh nghin cu; (4) Phn tch hi quy a bin; (5) Kim nh cc gi thuyt ca m
hnh.
3.1 M t d liu thu thp c
D liu v i tng l ngi lao ng lm vic ti cc doanh nghip Bnh
nh: tng s phiu kho st pht ra l 200 phiu. Tng s phiu kho st thu v l
200 phiu. S phiu c th s dng l: 200 phiu.
D liu v i tng l ngi lao ng lm vic ti cng ty c phn Fresenius
Kabi Bidiphar: tng s phiu pht ra l 130, tng s phiu thu v l 130, tng s
phiu s dng c l 122. C cu d liu:
Bng 3.1: C cu v gii tnh
Gii tnh
Nam
Cc DN N
Bnh nh Tng
Nam
FKB
N
Tng
Tn sut
Phn trm
77
38.5
123
61.5
200
100.0
61
50.0
61
50.0
122
100.0
% hp l
% cng dn
38.5
38.5
61.5
100.0
100.0
50.0
50.0
50.0
100.0
100.0
Bng 3.2: C cu v tui

Tui
Di 25
Cc DN T 25 n 34
Bnh nh T 35 n 44
T 45 tr ln
Tng
Di 25
FKB
T 25 n 34
T 35 n 44
T 45 tr ln
Tng
Tn sut
17
130
42
11
200
10
71
31
10
122
%
8.5
65.0
21.0
5.5
100.0
8.2
58.2
25.4
8.2
100.0
% hp l % cng dn
8.5
8.5
65.0
73.5
21.0
94.5
5.5
100.0
100.0
8.2
8.2
58.2
66.4
25.4
91.8
8.2
100.0
100.0
-22-
Bng 3.3: C cu v trnh

Trnh
Tn sut
% hp l % cng dn
Lao ng ph thng
90
45.0
45.0
45.0
Cc DN Cng nhn k thut

Bnh nh
Trung cp
26
13.0
13.0
58.0
41
20.5
20.5
78.5
Cao ng
29
14.5
14.5
93.0
i hc tr ln
14
7.0
7.0
100.0
200
100.0
100.0
Lao ng ph thng
39
32.0
32.0
32.0
Cng nhn k thut
20
16.4
16.4
48.4
Trung cp
30
24.6
24.6
73.0
Cao ng
24
19.7
19.7
92.6
7.4
7.4
100.0
122
100.0
100.0
Tng
FKB
i hc tr ln
Tng
Bng 3.4: C cu b phn
B phn
B phn vn phng
Tn sut
% hp l
% cng dn
101
50.5
50.5
50.5
Cc DN Xng sn xut
Bnh nh
Phc v
73
36.5
36.5
87.0
20
10.0
10.0
97.0
Khc
3.0
3.0
100.0
Tng
200
100.0
100.0
B phn vn phng
41
33.6
33.6
86.1
Xng sn xut
64
52.5
52.5
52.5
Phc v
11
9.0
9.0
95.1
Khc
4.9
4.9
100.0
Tng
122
100.0
100.0
FKB
-23-
Bng 3.5: C cu thu nhp

Thu nhp
Tn sut
Di 2 triu
% hp l
% cng dn
42
21.0
21.0
21.0
138
69.0
69.0
90.0
18
9.0
9.0
99.0
1.0
1.0
100.0
200
100.0
100.0
Di 2 triu
31
25.4
25.4
25.4
T 2 n di 5 triu
76
62.3
62.3
87.7
T 5 n di 9 triu
13
10.7
10.7
98.4
1.6
1.6
100.0
122
100.0
100.0
Cc DN T 2 n di 5 triu
Bnh
T 5 n di 9 triu
nh
Trn 9 triu
Tng
FKB
Trn 9 triu
Tng
Nh vy vi 200 phiu kho st thu thp c t cc doanh nghip trn a bn

tnh Bnh nh v 122 phiu cng ty FKB cho thy mc thu nhp ch yu ca
ngi lao ng l t 2 n 5 triu ng. y cng l mc thu nhp ph bin nht ca
ngi lao ng Bnh nh.
3.2 nh gi thang o
Thang o s tha mn trong cng vic c nh gi tin cy thng qua: h
s Cronbach Alpha v phn tch nhn t EFA. H s Cronbach Alpha c s dng
loi cc bin rc, cc bin ny c h s tng quan bin tng (Corrected item
total correlation) nh hn 0.3 s b loi v thang o c chn khi h s Cronbach
[2]
Alpha t 0.6 tr ln (Nunnaly & Bernsteri, 1994; Slater, 1995) .

Cc bin quan st c t tn theo: tn nhn t ca nhm bin quan st, kt
hp vi s th t ca nhn t trong thang o, kt hp vi s th t ca bin quan
st ca nhn t trong thang o. Chng hn nh: bin quan st th nht ca nhn
t bn cht cng vic l cng vic ph hp vi nng lc c nhn th c t
tn l bn cht cng vic 11.
-24-
3.2.1. Kt qu nh gi thang o cc yu t tc ng n s tha mn

Bng 3.6: Cronbach Alpha ca thang o bn cht cng vic
Bin quan st
Cronbachs Alpha = 0.690

Trung bnh
Phng sai
Tng quan Cronbach's Alpha
thang o nu thang o nu
bin tng
nu loi bin
loi bin
loi bin
Bn cht cng vic

10.5550
4.801
.528
.592
11
Bn cht cng vic
10.8800
4.900
.553
.580
12
Bn cht cng vic
10.9250
5.286
.332
.720
13
Bn cht cng vic
10.3900
4.812
.505
.606
14 Bng3.7: Cronbach Alpha ca thang o c hi o to v thng tin
Cronbachs Alpha =
0.786
Trung bnh
Phng sai
Bin quan st
thang o nu
loi bin
Tng quan
thang o nu
bin tng
loi bin
o to v thng tin
13.4750
9.798
21
o to v thng tin
13.2600
9.550
22
o to v thng tin
13.1350
10.489
23
o to v thng tin
13.3050
9.128
24
o to v thng tin
12.6650
10.867
25
Bng 3.8: Cronbach Alpha ca thang o lnh o
Cronbach's
Alpha nu loi
bin
.575
.742
.672
.711
.515
.761
.666
.710
.401
.798

Phng sai
Trung bnh thang
Tng quan bin Cronbach's Alpha
thang o nu
Bin quan st o nu loi bin
tng
nu loi bin
loi bin
Lanh o 31
18.1300
26.968
.613
.630
Lanh o 32
18.3000
27.276
.596
.635
Lanh o 33
18.2100
26.257
.643
.618
Lanh o 34
18.1200
26.719
.636
.624
Lanh o 35
18.0050
17.915
.288
.885
Lanh o 36
18.0850
27.375
.603
.635
-25-
Bng 3.9: Cronbach Alpha ca thang o ng nghip

Bin quan st
Trung bnh
Phng sai
thang o nu
thang o nu
loi bin
loi bin
Tng quan Cronbach's Alpha nu

bin tng
loi bin
ng nghip
7.4950
2.955
.784
41
ng nghip
7.4500
2.892
.772
42
ng nghip
7.6050
3.064
.708
43
Bng 3.10: Cronbach Alpha ca thang o tin lng
.792
.803
.861

Trung bnh
Bin quan st
Phng sai
thang o nu thang o nu
loi bin
loi bin
Tng quan Cronbach's Alpha nu

bin tng
loi bin
Tin lng 51
20.3300
22.011
.591
.811
Tin lng 52
20.4400
22.911
.498
.826
Tin lng 53
20.3000
21.387
.616
.807
Tin lng 54
20.5050
22.513
.628
.807
Tin lng 55
19.8950
22.205
.576
.814
Tin lng 56
20.3700
21.742
.613
.808
Tin lng 57
20.0300
22.039
.574
.814
Bng 3.11: Cronbach Alpha ca thang o mi trng lm vic

Tng
Bin quan st
Trung bnh thang Phng sai thang quan bin Alpha nu loi
o nu loi bin
Mi trng lm vic
61
Mi trng lm vic
62
Mi trng lm vic
63
Mi trng lm vic
64
Cronbach's
o nu loi bin
tng
bin
10.5650
7.262
.650
.794
10.9000
8.050
.596
.816
10.9000
7.156
.691
.775
10.7300
7.093
.713
.765
-26-
Bng 3.12: Cronbach Alpha ca thang o nh gi thc hin cng vic
Bin quan st
nh gi thc hin cng
vic
nh71gi thc hin cng

Trung bnh Phng sai
Tng quan
thang o
thang o
bin tng
nu loi
nu loi
bin
bin
14.3650
13.700
.743
Cronbach's
Alpha nu
loi bin
.900
14.5350
13.346
.791
.890
14.5450
12.923
.814
.885
14.6850
13.212
.774
.894
vic
nh74gi thc hin cng
14.5700
13.583
.764
vic Bng
75 3.13: Cronbach Alpha ca thang o phc li
.896
vic 72
nh gi thc hin cng
vic
nh73gi thc hin cng

Trung bnh thang o Phng sai thang Tng quan Cronbach's Alpha
Bin quan st
nu loi bin
nu loi bin
o nu loi bin bin tng
Phc li 81
6.7050
3.576
.759
.811
Phc li 82
6.7800
3.459
.773
.797
Phc li 83
6.8150
3.750
.724
.842
Kt qu t cc bng trn cho thy cc thang o u c Cronbach Alpha >0.6.
Cc bin quan st trong mi thang o cng u c h s tng quan bin tng >0.3
ngoi tr bin lnh o 35 (c h s tng quan bin tng l 0.288), v vy ta loi
bin ny ra khi thang o.
3.2.2. Kt qu nh gi thang o s tha mn
Bng 3.14: Cronbach Alpha ca thang o tha mn chung
Bin quan st
Tha mn chung 91
Tha mn chung 92
Tha mn chung 93
Tha mn chung 94
Phng sai
Trung bnh thang
thang o nu
o nu loi bin
loi bin
10.7150
10.7650
10.6950
10.6650
7.210
7.075
7.047
7.028
Tng quan
bin tng
.706
.735
.724
.602
Cronbach's
Alpha nu loi
bin
.802
.789
.794
.850
-27-
Thang o s tha mn c h s Cronbachs Alpha = 0.849 v h s tng

quan bin tng ca tt c cc bin u ln hn 0.3 v vy thang o ny c th s
dng c.
3.3. Phn tch nhn t
3.3.1 Kt qu phn tch nhn t
Phn tch nhn t ch c s dng khi h s KMO (Kaiser-Meyer-Olkin) c
gi tr t 0.5 tr ln (Othman & Owen, 2000), cc bin c h s truyn ti (factors
loading) nh hn 0.5 hoc khc bit gia hai nhn t nh hn 0.3 s b loi. im
dng Eigenvalue (i din cho phn bin thin c gii thch bi mi nhn t) ln
hn 1 v tng phng sai trch (Cumulative % Extraction Sums of Squared
[2]
Loadings) ln hn 50% (Gerbing & Anderson, 1988) .

Phng php trch Principal Axis Factoring vi php quay Varimax c
s dng trong phn tch nhn t thang o cc thnh phn c lp.
Sau khi loi quan st lnh o 35 giai on nh gi tin cy ca cc
thang o, cn li 36 quan st ca cc thnh phn c lp.
Qu trnh phn tch nhn t loi cc bin trong nghin cu ny c thc
hin qua 3 bc:
+ Bc 1: 36 quan st c a vo phn tch nhn t theo tiu chun
Eigenvalue ln hn 1 c 8 nhn t c rt trch. Tng phng sai trch =
60.177%, iu ny cho bit 8 nhn t ny gii thch c 60.177% bin thin ca
d liu. H s KMO = 0.911 (>0.5) do t yu cu. Vi php quay Varimax
v sau khi loi cc h s truyn ti <0.5 hoc khc bit gia hai nhn t nh hn 0.3
ta c kt qu: cc quan st: bn cht cng vic 13, o to v thng tin 23,
o to v thng tin 24, o to v thng tin 25, tin lng 51, tin lng
52, tin lng 53, tin lng 55, tin lng 56, tin lng 57, mi
trng lm vic 61, mi trng lm vic 63 b loi b. (Ph lc B)
+ Bc 2: Sau khi tip tc loi b 12 quan st bc 1, cn 24 quan st
c tip tc a vo phn tch mt ln na vn theo iu kin nh trn. Kt qu c
5 nhn t c rt trch. Tng phng sai trch = 58.991% cho bit 5 nhn t ny
gii thch c 58.991% bin thin ca d liu. H s KMO = 0.891 (>0.5) l t
yu cu. Vi php quay Varimax v sau khi loi cc h s truyn ti <0.5 hoc khc
bit gia hai nhn t nh hn 0.3 ta c kt qu: cc quan st: bn cht cng vic
-28-
11, o to v thng tin 21, o to v thng tin 22, mi trng lm vic

62, mi trng lm vic 64 b loi b. (Ph lc B)
+ Bc 3: Sau khi tip tc loi b 5 quan st bc 2, cn 19 quan st c
tip tc a vo phn tch mt ln na vn theo iu kin nh trn. Kt qu c 5
nhn t c rt trch. Tng phng sai trch = 65.659% cho bit 5 nhn t ny gii
thch c 65.659% bin thin ca d liu. H s KMO = 0.882 (>0.5) l t yu
cu. Vi php quay Varimax cho thy tt c cc quan st u c h s truyn ti ln
cc nhn t tha mn iu kin a trn. (Ph lc B.II. phn tch nhn t)
Bng 3.15: Ma trn nhn t vi php xoay varimax
Nhn t
1
nh gi thc hin cng vic 73
.788
.769
.755
.748
.706
Lnh o 33
.779
Lnh o 34
.773
Lnh o 32
.725
Lnh o 31
.722
Lnh o 36
.628
ng nghip 41
.832
ng nghip 42
.809
ng nghip 43
.706
Phc li 81
.745
Phc li 82
.739
Phc li 83
.700
Tin lng 54
.501
Bn cht cng vic 14
.632
Bn cht cng vic 12
.606
Extraction Method: Principal Axis Factoring.

Rotation Method: Varimax with Kaiser Normalization.
-29-
3.3.2. t tn v gii thch nhn t

Vic gii thch cc nhn t c thc hin trn c s nhn ra cc bin quan st
c h s truyn ti (factor loading) ln nm trong cng mt nhn t. Nh vy nhn
t ny c th gii thch bng cc bin c h s ln nm trong n. Ma trn nhn t
sau khi xoay:
+ Nhn t 1 tp hp cc bin: nh gi thc hin cng vic 73, nh gi
thc hin cng vic 72, nh gi thc hin cng vic 75, nh gi thc hin cng
vic 74, nh gi thc hin cng vic 71. t tn nhn t ny l: nh gi thc
hin cng vic.
+ Nhn t 2 tp hp cc bin: Lnh o 33, Lnh o 34, Lnh o 32, Lnh
o 31, Lnh o 36. t tn nhn t ny l Lnh o.
+ Nhn t 3 tp hp cc bin: ng nghip 41, ng nghip 42, ng
nghip 43. t tn nhn t ny l: ng nghip.
+ Nhn t 4 tp hp cc bin: Phc li 81, Phc li 82, Phc li 83, Tin
lng 54. t tn nhn t ny l: Thu nhp
+ Nhn t 5 tp hp cc bin: Bn cht cng vic 14, Bn cht cng vic 12,.
t tn nhn t ny l: Bn cht cng vic.
3.4 M hnh iu chnh
3.4.1 Ni dung iu chnh
M hnh mi c a ra vi bin ph thuc l S tha mn trong cng vic
v 5 bin c lp ln lt l: nh gi thc hin cng vic, Lnh o, ng nghip,
Thu nhp, Bn cht cng vic.
Hnh 3.2: M hnh nghin cu iu chnh
Lnh o
ng nghip
Thu nhp
Bn cht cng vic
S tha
mn
trong
cng vic
-30-
3.4.2. Cc gi thuyt cho m hnh iu chnh

Cc gi thuyt cho m hnh nghin cu iu chnh s c xy dng da trn
chiu hng nh hng ca cc yu t tc ng n s tha mn trong cng vic
ca ngi lao ng. Trong m hnh iu chnh ny, c 5 yu t tc ng n s tha
mn trong cng vic ca ngi lao ng l: nh gi thc hin cng vic, lnh
o, ng nghip, thu nhp, bn cht cng vic.
Cc gi thuyt ca m hnh iu chnh nh sau:
HA1: cm nhn thc hin cng vic c nh gi tt hay khng tt tng
quan cng chiu vi mc tha mn vi cng vic ca ngi lao ng.
HA2: cm nhn quan h vi lnh o c nh gi tt hay khng tt tng
HA3: cm nhn quan h vi ng nghip c nh gi tt hay khng tt
tng quan cng chiu vi mc tha mn vi cng vic ca ngi lao ng.
HA4: cm nhn thu nhp c nh gi tt hay khng tt tng quan cng
chiu vi mc tha mn vi cng vic ca ngi lao ng.
HA5: cm nhn bn cht cng vic c nh gi tt hay khng tt tng
3.5 Kim nh cc yu t ca m hnh
Sau khi qua giai on phn tch nhn t, c 5 nhn t c a vo kim nh
m hnh. Gi tr ca tng nhn t l gi tr trung bnh ca cc bin quan st thnh
phn thuc nhn t .
Phn tch tng quan c s dng xem xt s ph hp khi a cc thnh
phn vo m hnh hi quy. Kt qu ca phn tch hi quy s c s dng kim
nh cc gi thuyt t HA1 n HA5 m t trn.
3.5.1. Kim nh h s tng quan
Kim nh h s tng quan kim tra mi quan h tuyn tnh gia cc bin
c lp v cc bin ph thuc v gia cc bin c lp vi nhau. Nu cc bin c
tng quan cht th phi lu n vn a cng tuyn sau khi phn tch hi quy.
-31-
Theo ma trn tng quan th cc bin u c tng quan vi bin (s tha

mn trong cng vic) vi mc ngha <0.05. Gia cc bin c lp cng c mi
tng quan vi h s khng qu ln. (ph lc B, III. Phn tch hi quy).
3.5.2. Phn tch hi quy
Kim nh cc gi nh ca m hnh hi quy
Phn tch hi quy khng phi ch l vic m t cc d liu quan st c. T
cc kt qu quan st c trong mu, ta phi suy rng kt lun cho mi lin h gia
cc bin trong tng th. S chp nhn v din dch kt qu hi quy khng th tch
ri cc gi nh cn thit v s chn on v s vi phm cc gi nh . Nu cc
[2;211]
gi nh b vi phm, th cc kt qu c lng c khng ng tin cy na
V vy, m bo s din dch t kt qu hi quy ca mu cho tng th c

gi tr, trong phn ny s tin hnh kim nh cc gi nh ca hm hi quy bao
gm cc gi nh sau:
- Khng c hin tng a cng tuyn
- Phng sai ca phn d khng i
- Cc phn d c phn phi chun
- Khng c hin tng tng quan gia cc phn d
Khng c hin tng a cng tuyn
Cng tuyn l trng thi trong cc bin c lp c tng quan cht ch
vi nhau. Vn ca hin tng ny l chng cung cp cho m hnh nhng thng
tin rt ging nhau v rt kh tch ri nh hng ca tng bin mt n bin ph
thuc; lm tng lch chun ca cc h s hi quy v lm gim tr thng k t ca
[2;235]
kim nh mc ngha trong khi h s R square vn kh cao
Trong m hnh hi quy bi ny gi nh gia cc bin c lp ca m hnh

khng c hin tng a cng tuyn. Hin tng ny s c kim nh thng qua
h s phng i phng sai VIF (Variance inflation factor). Khi VIF vt qu 10,
[2;252]
l du hiu ca a cng tuyn
-32-
Bng 3.16: Kim nh a cng tuyn

H s cha chun
H s
ha
chun ha
M hnh
lch
B
1 (Constant)
Thng k a
chun
Mc
ngha
Beta
cng tuyn
Tolerance
VIF
-9.052E-17
.045
.414
.048
.413 8.554
.000
.990 1.010
Lnh o
.371
.048
.370 7.692
.000
.995 1.005
ng nghip
.184
.049
.183 3.779
.000
.987 1.013
Thu nhp
.251
.050
.242 5.012
.000
.992 1.008
.336
.058
.278 5.747
.000
.985 1.016
nh gi thc
hin cng vic
Bn cht cng
vic
.000 1.000
a. Bin ph thuc: tha mn

Bng trn cho thy h s phng i phng sai (VIF Variance Inflation
factor) c gi tr gn bng 1 (nh hn 10) chng t khng c hin tng a cng
tuyn.
Phng sai ca phn d khng i
Hin tng phng sai ca phn d thay i c th lm cho cc c lng
ca h s hi quy khng chch nhng khng hiu qu (tc l khng phi c lng
ph hp nht), t lm cho kim nh cc gi thuyt mt hiu lc khin chng ta
[2;226]
nh gi nhm v cht lng ca m hnh hi quy
-33-
Hnh 3.3: th phn tn Scatterplot
th phn tn biu cho thy phn d phn tn ngu nhin xung quanh
ng i qua tung 0 ch khng to nn hnh dng no. Nh vy, gi nh
phng sai khng i ca m hnh hi quy khng b vi phm.
Cc phn d c phn phi chun
Phn d c th khng tun theo phn phi chun v nhng l do: s dng m
hnh khng ng, phng sai khng phi l hng s, s lng cc phn d khng
nhiu phn tch. V vy, ta s dng nhiu cch kho st khc nhau m bo
[2;228]
tnh xc ng ca kim nh
. Trong nghin cu ny s s dng cch xy dng
biu tn s Histogram v biu P-P plot kho st phn phi ca phn d.
-34-
Hnh 3.4: Biu tn s Histogram
Biu tn s Histogram cho thy mt ng cong phn phi chun c

t chng ln biu tn s. Nh vy phn phi phn d xp x chun, nn c th
kt lun rng gi thit phn phi chun khng b vi phm.
Hnh 3.5: th P-P plot
-35-
Biu P-P plot cng cho thy cc im quan st khng phn tn qu xa

ng thng k vng nn c th kt lun l gi thit phn phi chun khng b vi
phm.
Khng c hin tng tng quan gia cc phn d
Nguyn nhn hin tng ny c th l do cc bin c nh hng khng c
a ht vo m hnh do gii hn v mc tiu nghin cu, chn mi lin h tuyn
tnh m l ra l phi tuyn, sai s trong o lng cc bin..., cc l do ny c th dn
n vn tng quan chui trong sai s v tng quan chui cng gy ra nhng
tc ng sai lch nghim trng n m hnh hi quy tuyn tnh nh hin tng
phng sai thay i. i lng thng k Dubin Watson c th dng kim nh
tng quan ny. Nu cc phn d khng c tng quan chui bc nht vi nhau, gi
tr d s gn bng 2.
Bng 3.17: Kim nh Durbin-Watson
M
hnh
1
R
a
.744
.553
R hiu
chnh
Thng k thay i
Sai s
chun
Mc
2
ca c R thay F thay df1 df2 ngha F Durbini
i
lng
thay i Watson
.541 .63039138
.553 47.971
194
.000
1.991
a. D bo: (Constant), bn cht cng vic, thu nhp, lnh o, nh gi thc hin
cv, ng nghip
b. Bin ph thuc: tha mn
Bng trn cho kt qu gi tr d bng 1.991 xp x gn bng 2, ngha l c th
chp nhn gi nh khng c tng quan gia cc phn d.
Phn tch hi quy
Phn tch hi quy c thc hin vi 5 bin c lp bao gm: nh gi thc
hin cng vic, lnh o, ng nghip, thu nhp, bn cht cng vic.
Phn tch c thc hin bng phng php Enter. Cc bin c a vo
cng mt lc chn lc da trn tiu ch chn nhng bin c mc ngha <0.05.
Kt qu phn tch hi quy nh sau:
-36-
Bng 3.18: M hnh tm tc s dng phng php Enter

M
hnh
1
R
a
.744
R hiu
chnh
.553
Thng k thay i
Sai s
chun
Mc
2
ca c R thay F thay df1 df2 ngha F Durbini
i
lng
thay i Watson
.541 .63039138
.553 47.971
194
.000
1.991
a. D bo: (Constant), bn cht cng vic, thu nhp, lnh o, nh gi thc hin
cv, ng nghip
b. Bin ph thuc: tha mn
Bng 3.19: Kt qu hi quy s dng phng php Enter
M hnh
1 (Constant)
H s cha chun
H s
ha
chun ha
lch
B
chun
Beta
-9.052E-17
.045
nh gi thc
hin cng vic
Lnh o
ng nghip
Phc li
Bn cht cng
vic
a. Bin ph thuc: tha mn
Mc
ngha
Thng k a
cng tuyn
Tolerance
VIF
.000 1.000
.414
.048
.413 8.554
.000
.990 1.010
.371
.184
.251
.048
.049
.050
.370 7.692
.183 3.779
.242 5.012
.000
.000
.000
.995 1.005
.987 1.013
.992 1.008
.336
.058
.278 5.747
.000
.985 1.016
Vi kt qu hi quy ny ta thy tt c cc bin u c mi tng quan thun

chiu vi tha mn cng vic ca ngi lao ng. Ring hng s ca phng
trnh hi quy rt nh v khng c ngha thng k nn ta s khng a hng s vo
phng trnh hi quy.
M hnh hi quy c 5 bin c mc ngha <0.05 l cc bin: nh gi thc
2
hin cng vic, lnh o, ng nghip, thu nhp, bn cht cng vic. Vi h s R
hiu chnh bng = 0.541 c ngha l c khong 54.1% phng sai ca s tha mn
c gii thch bi 5 bin c lp: nh gi thc hin cng vic, lnh o, ng
-37-
nghip, thu nhp, bn cht cng vic. Trong cc bin trn khng c hin tng a
cng tuyn (do tt c cc gi tr VIF ca cc bin u nh).
Phng trnh hi quy th hin mi quan h gia mc tha mn trong cng
vic vi cc yu t: nh gi thc hin cng vic, lnh o, ng nghip, thu nhp,
bn cht cng vic, c th hin qua phng trnh sau:
S tha mn trong cng vic = 0.414 nh gi thc hin cng vic
+ 0.371 lnh o + 0.336 bn cht cng vic
+ 0.251 thu nhp + 0.184 ng nghip.
3.6 Kim nh gi thuyt
Da trn kt qu phn tch hi quy s gii thch, kim nh cc gi thuyt a
ra. Kt qu hi quy cho thy nh gi thc hin cng vic l yu t c nh
hng ln nht n mc tha mn trong cng vic ca ngi lao ng ti cc
doanh nghip Bnh nh (c h s hi quy ln nht). H s beta >0 cng cho thy
mi quan h gia yu t nh gi thc hin cng vic v mc tha mn trong
cng vic l mi quan h cng chiu. Ngha l khi nhn vin cm thy vic nh
gi cng vic c thc hin y , m bo cng bng th h s lm vic tt hn,
c ngha l mc hi lng trong cng vic cng cao khi mc tha mn v vic
nh gi tng. Kt qu hi quy c B= 0.414, mc ngha rt thp (<0.01, tc l
tin cy cao), ngha l khi tng mc tho mn v nh gi thc hin cng vic ln
1 n v (theo thang o Likert) th mc tha mn chung trong cng vic tng
thm 0.414 n v. Vy gi thuyt HA1 c chp nhn.
Yu t th hai c nh hng ln n mc tha mn trong cng vic ca
ngi lao ng ti cc doanh nghip Bnh nh l lnh o. Kt qu hi quy c
B = 0.371, mc ngha b hn 0.01, du dng ca h s Beta c ngha l mi
quan h gia yu t lnh o v mc tha mn trong cng vic l mi quan
h thun chiu. iu c ngha l khi lnh o c ngi lao ng nh gi cng
cao s cng lm tng mc tha mn trong cng vic ca h. Vy gi thuyt HA2
c chp nhn.
-38-
Yu t ng nghip c B = 0.184, mc ngha b hn 0.01 c ngha l yu t

ng nghip c nh hng thun chiu vi mc tha mn trong cng vic ca
ngi lao ng ti cc doanh nghip Bnh nh. Ngha l khi gi tr ca yu t ng
nghip tng th mc tha mn trong cng vic cng s tng theo v ngc. Vy gi
thuyt HA3 c chp nhn.
Yu t thu nhp c B = 0.251, mc ngha b hn 0.01 c ngha l yu t thu
nhp c mi quan h thun chiu vi mc tha mn trong cng vic ca ngi lao
ng ti cc doanh nghip Bnh nh. Ngha l khi khi mc tha mn v thu
nhp tng th mc hi lng trong cng vic cng tng v ngc li. Vy gi thuyt
HA4 c chp nhn.
Yu t bn cht cng vic c B = 0.336, mc ngha b hn 0.01 c ngha l
yu t bn cht cng vic c mi quan h thun chiu vi mc tha mn trong
cng vic ca ngi lao ng ti cc doanh nghip Bnh nh. Ngha l khi ngi
lao ng cm thy cng vic ph hp vi h, cng vic m h ang lm c nhiu th
v, h vui v yu thch cng vic ca mnh th mc tha mn trong cng vic cng
s tng theo v ngc li. Vy gi thuyt HA5 c chp nhn.
Tm li, c 5 thnh phn trong thang o m hnh iu chnh u c ngha thng
k khi xem xt mi quan h thun chiu gia 5 thnh phn ny vi s tha mn trong
cng vic ca ngi lao ng ti cc doanh nghip Bnh nh.
Kt qu nghin cu ca mt s tc gi cng cho thy rng khng phi lc no
cc thnh phn ca m hnh nghin cu ban u cng c tc ng n s tha mn
ca ngi lao ng.
[14]
Theo nghin cu ca Keith v John (2002)
v tha mn trong cng vic
cho kt qu l ch c bn trong s su thnh phn ca m hnh tc ng n tha

mn trong cng vic l thu nhp, iu kin vt cht, sc khe v cc loi phc li
khc. Cng trong lnh vc ny nhng theo nghin cu ca Nguyn Trn Thanh Bnh
[7]
(2009)
khi o lng mc tha mn ca ngi lao ng ti cng ty c phn c kh
ch to my Long An tc gi s dng thang o gm 4 thnh phn: bn cht cng
-39-
vic, tin lng, mi trng lm vic, lnh o. Kt qu hi quy cho thy ch c 3

trong 4 yu t ca m hnh c nh hng n mc tha mn trong cng vic ca
ngi lao ng ti Cng ty c phn C kh Ch to my Long An l: ng nghip,
lnh o, lng. Trong thnh phn lngc ngha quan trng nht i vi
mc tha mn trong cng vic ca ngi lao ng (c h s ln nht), k n l
lnh o v cui cng l ng nghip. Mt nghin cu khc l ca Nguyn V Duy
[6]
Nht (2009) khi s dng thang o 10 yu t ca Foreman Facts (Vin quan h

lao ng NewYork) o lng mc tha mn ca nhn vin trong ngnh dch
v Vin thng, kt qu cho thy c 5 yu t nh hng ln l: k lut kho lo,
tm l khi lm vic, cng vic th v, c tng tc v chia s trong cng vic v
tin lng.
Tuy nhin kt qu mt vi nghin cu khc li cho thy tt c cc thnh phn
ca m hnh nghin cu u c nh hng ln n s tha mn ca ngi lao ng.
[11]
Theo nghin cu ca V Khc t (2009)
khi o lng mc tha mn ca
nhn vin vn phng khu vc min Nam Vietnam Airlines tc gi s dng thang
o gm cc thnh phn: bn cht cng vic, o to pht trin, nh gi, i ng,
mi trng tc nghip, lnh o. Kt qu cho thy tt c cc yu t ny u tc
ng rt ln n s tha mn trong cng vic. Hay trong nghin cu ca Phm c
Thng (2006) khi nh gi mc hi lng ca ngi lao ng trong cc doanh
nghip trn a bn qun 8-Thnh ph H Ch Minh cho thy cc yu t ca m
hnh nh hng cng chiu vi mc hi lng chung: C hi o to, mi quan h
cp trn-cp di, lng & thu nhp, ng nghip, lnh o, nim tin, c hi thng
tin.
Nh vy ty thuc vo c im ca tng doanh nghip, tng ngnh ngh v
tng khu vc khc nhau m cc yu t tc ng n s tha mn trong cng vic
cng khc nhau nhng tt c cc yu t ny u c quan h mt thit vi cng vic
ca ngi lao ng.
Tm tt:
Chng ny trnh by nhng ni dung:
Kim nh thang o cc yu t trong m hnh vi tin cy Cronbach Alpha.
-40-
Kt qu Cronbach Alpha ca tt c yu t u t yu cu, ngoi tr lnh o 35

trong thnh phn lnh o.
Phn tch nhn t khm ph EFA tri qua 3 bc v loi 17 quan st, cn
li 19 quan st. Kt qu m hnh nghin cu iu chnh c 5 nhn t: nh gi thc
hin cng vic, lnh o, ng nghip, thu nhp, bn cht cng vic.
Trc khi phn tch hi quy, trong chng ny cng trnh by kim nh
cc gi nh ca m hnh hi quy.
Cui cng l kt qu hi quy m hnh vi phn tch hi quy thng qua phn
mm SPSS 16.0 bng phng php Enter cho thy c 5 yu t nh hng n mc
tha mn trong cng vic ca ngi lao ng ti cc doanh nghip Bnh nh
l: nh gi thc hin cng vic, lnh o, ng nghip, thu nhp, bn cht cng
vic. Kim nh li cc gi thuyt ca m hnh da trn kt qu hi quy, chp nhn
c 5 gi thuyt (HA1,HA2, HA3, HA4, HA5).
-41-
PHN II. O LNG S THA MN CA NGI LAO NG TI

CNG TY FRESENIUS KABI BIDIPHAR
CHNG 4. O LNG S THA MN CA NGI LAO NG
TI CNG TY FRESENIUS KABI BIDIPHAR
Phn u ca chng ny l gii thiu chung v cng ty c phn Fresenius
Kabi Bidiphar. Chng ny trnh by thng k m t mc tha mn trong cng
vic ca ngi lao ng lm vic ti cng ty c phn Fresenius Kabi Bidiphar v
kim nh s khc bit mc tha mn theo cc yu t c nhn ca ngi lao ng
ti cng ty c phn Fresenius Kabi Bidiphar thng qua 122 phiu kho st.
4.1. Gii thiu v cng ty c phn Fresenius Kabi Bidiphar
4.1.1. Khi qut chung v Cng ty Fresenius Kabi Bidiphar
Cng ty c phn Fresenius Kabi Bidiphar (FKB) bt u hot ng t ngy 1
thng 12 nm 2008, l kt qu ca s hp tc gia Tp on sn xut dc phm a
quc gia Fresenius Kabi (thuc CHLB c) v Cng ty Bidiphar (Vit Nam). Cng
ty ta lc ti khu vc 9, phng Nhn Ph, TP. Quy Nhn, tnh Bnh nh. Lnh
vc hot ng chnh ca Cng ty l sn xut v kinh doanh cc ch phm ngnh
dc v dch v chm sc sc khe.
Trong chin lc kinh doanh, qu trnh hot ng v pht trin ca Cng ty
chia thnh 2 giai on. Giai on th nht (5 nm k t khi thnh lp) vi vn u
t l 10 triu USD tng ng vi 162 t VN, trong pha Fresenius Kabi
chim 51%, pha Vit Nam chim 49% vn iu l. Trong giai on ny, Cng ty
chuyn sn xut thuc tim, dung dch tim truyn c bn, kinh doanh sn phm
dinh dng v cc dng sn phm c tr khc trong c thuc iu tr ung th v
min dch. Giai on th hai (5 nm tip theo) Cng ty tip tc pht trin m rng
cc dng thuc cao cp khc v c bit l dch v chm sc y t ti nh.
4.1.2 Th trng tiu th ca Cng ty
Trong giai on 1 ca qu trnh hp tc, cng ty dc trang thit b y t Bnh
nh (Bidiphar) l cng ty c quyn phn phi sn phm ca FKB vi mc sn
xut 40 triu lt dch truyn v 200 triu ng thuc tim/nm.. Bc sang giai on
-42-
2 cng ty s tin hnh phn phi v cung cp sn phm trn ton quc v hng n
xut khu.
4.1.3 Ngun nhn lc hin nay ca Cng ty
Tng s lao ng hin nay ca Cng ty l hn 300 ngi trong ch yu l
lao ng trc tip (chim 85% tng s lao ng) lm vic cc phn xng sn
xut. B phn lao ng gin tip chim khong 15% vi cc mc trnh : sau i
hc 3 ngi, i hc 17 ngi, cn li l cao ng, trung cp v mt s lao ng
ph thng. Trong s nhng lao ng qun l c 3 ngi l ngi nc ngoi (2
ngi c v 1 ngi n ), gi chc v gim c, tr l v trng phng kinh
doanh. iu ny cng gy khng t kh khn trong vn ngn ng giao tip bi v
trnh ting Anh ca lao ng Vit Nam Cng ty cn rt hn ch.
4.1.4 Thc trng ca Cng ty v vn cn gii quyt
Th nht, cng ty c phn Fresenius Kabi Bidiphar l mt cng ty hot ng
trong ngnh dc, v th c th lc lng lao ng y l phi c kin thc ti
thiu v ngnh dc.
Th hai, l mt cng ty mi thnh lp cha y 2 nm, cha c lc lng lao
ng ct cn v c kinh nghim, cng tc t chc qun l vn ang trong qu trnh
hon thin.
Th ba, cng ty c tr s ti tnh Bnh nh, l mt tnh nh vn khng c sc
ht v nhn lc, c bit l nhn lc c trnh chuyn mn, c kinh nghim lm
vic v kh nng ngoi ng tt.
Th t, hai phn xng sn xut thuc tim v dch truyn na ang tip tc
hon thin v s i vo hot ng vo cui nm 2010, v th cng tc chun b lc
lng lao ng ang ht sc cp thit.
Th nm, thi gian gn y nhiu lao ng t thi thiu tch cc trong
cng vic, i tr hoc ngh vic khng c l do, khng bo trc, c bit b phn
phn xng sn xut, lm Cng ty gp rt nhiu kh khn.
Vi thc trng ny, lm th no nhanh chng thit lp v xy dng mt i
ng lao ng vng mnh, gn b lu di vi Cng ty, chnh sch nhn s cn quan
tm n nhng yu t then cht no, yu t no nh hng n s tha mn ca
-43-
ngi lao ng, l nhng vn m lnh o Cng ty ang gp nhiu kh khn

trong vic tm ra gii php.
4.2. Kt qu thng k v mc tha mn chung v mc tha mn theo
tng nhm yu t ti cng ty c phn Fresenius Kabi Bidiphar
4.2.1. Mc tha mn chung
Bng 4.1: Kt qu thng k m t mc tha mn chung cng ty FKB
Bng thng k m t
N
Nh nht Ln nht
Trung bnh
lch chun
Tha mn chung
122
1.25
5.00
3.4119
.89876
nh gi thc hin cv
122
1.00
5.00
3.4721
.90364
Lnh o
122
1.00
5.00
3.3705
.81542
ng nghip
122
1.00
5.00
3.6585
.87979
Thu nhp
122
1.00
5.00
3.2596
.94622
Bn cht cng vic

122
1.00
5.00
3.5574
.88653
Theo bng 4.1, mc tha mn chung ca ton Cng ty l 3.4119. Mc
tha mn cao nht i vi yu t ng nghip l 3.6585 (cao hn mc tha mn
chung), mc tha mn i vi yu t thu nhp thp nht (3.2596). y chnh l
im m Cng ty cn lu trong cng tc nhn lc.
Bng 4.2: Kt qu thng k m t mc tha mn chung cc doanh
nghip Bnh nh
Bng thng k m t
Nh
Ln
nht
nht
Trung bnh
lch chun
Tha mn chung
200
1.25
5.00
3.5700
.86608
nh gi thc hin cv
200
1.00
5.00
3.6350
.90369
Lnh o
200
1.00
5.00
3.6010
.84651
ng nghip
200
1.00
5.00
3.7583
.83538
Thu nhp
200
1.00
5.00
3.3225
.84234
Bn cht cng vic
200
1.00
5.00
3.6150
.81090
-44-
Hnh 4.1: biu so snh mc tha mn gia FKB v cc DN Bnh

nh
mc tha mn trung
bnh
3.8
3.7
3.6
3.5
3.4
3.3
3.2
3.1
3
Trung bnh chung cc DN

Bnh nh
Trung bnh CT FKB
Tha nh Lnh ng Thu Bn
mn
gi
o nghip nhp cht
chung thc
cng
hin cv
vic
Nhn biu ta thy tt c mc tha mn trung bnh ca 5 yu t thnh phn

cng vic v c mc tha mn chung ca cng ty FKB u nh hn cc doanh
nghip ti Bnh nh, c bit vi yu t lnh o.
4.2.2. Mc tha mn theo tng nhm yu t
4.2.2.1 Mc tha mn theo nhm yu t nh gi thc hin cng vic
Bng 4.3: Kt qu thng k m t mc tha mn theo nh gi thc
hin cng vic
nh gi thc hin cv 71
nh gi thc hin cv 72
nh gi thc hin cv 73
nh gi thc hin cv 74
nh gi thc hin cv 75
N
Nh nht Ln nht
122
1.00
5.00
122
1.00
5.00
122
1.00
5.00
122
1.00
5.00
122
1.00
5.00
Trung
bnh
3.5902
3.5000
3.4590
3.3279
3.4836
lch
chun
1.00210
1.06212
1.08443
1.10926
1.03838
Nhn chung mc tha mn trung bnh ca ngi lao ng theo cc thang o

ca nhm yu t ny kh ng u th hin ct trung bnh ca bng trn. Tuy
nhin mc chnh lch trong nh gi ca tng ngi lao ng c khong cch rt
ln (4 im), iu ny cho thy rng bn cnh mt s ngi hi lng th vn c
-45-
nhiu ngi rt khng tha mn trong vic nh gi thc hin cng vic ca doanh
nghip.
hin cng vic 71
Tn sut
Quan
st hp
l
Phn trm
Gi tr phn trm Phn trm tch ly
2.5
2.5
2.5
12
9.8
9.8
12.3
42
34.4
34.4
46.7
40
32.8
32.8
79.5
25
20.5
20.5
100.0
Tng
122
100.0
100.0
Thnh phn nh gi thc hin cng vic 71: Vic nh gi c thc hin
nh k. Gi tr trung bnh ca quan st ny l 3.5902 (cao hn so vi gi tr trung
bnh ca yu t nh gi thc hin cng vic (3.4721)). C 53.3% s ngi c
kho st c mc tha mn t 4-5.
hin cng vic 72
Quan 1
st hp 2
l
3
4
5
Tng

Tn sut
Phn trm Gi tr phn trm Phn trm tch ly
7
5.7
5.7
5.7
10
8.2
8.2
13.9
42
34.4
34.4
48.4
41
33.6
33.6
82.0
22
18.0
18.0
100.0
122
100.0
100.0
Thnh phn nh gi thc hin cng vic 72: nh gi khch quan, khoa
hc, cng bng. Gi tr trung bnh ca quan st ny l 3.5000 (cao hn so vi gi
tr trung bnh ca yu t nh gi thc hin cng vic (3.4721)). C 51.6% s
ngi c kho st c mc tha mn t 4-5.
-46-

hin cng vic 73
Tn sut
1
2
3
Quan st hp l
4
5
Tng
4
19
41
33
25
122
Phn trm Gi tr phn trm Phn trm tch

3.3
3.3 ly
3.3
15.6
15.6
18.9
33.6
33.6
52.5
27.0
27.0
79.5
20.5
20.5
100.0
100.0
100.0
Thnh phn nh gi thc hin cng vic 73: Kt qu nh gi phn nh

y , chnh xc. Gi tr trung bnh ca quan st ny l 3.4590. C n 52.3% s
ngi c kho st c mc tha mn t 1-3.
Phn ln ngi lao ng ng tnh v kt qu nh gi ch mc trung bnh
(chim 33,61%).
hin cng vic 74
Tn sut
Quan st
hp l
Phn trm
Gi tr phn
Phn trm tch
4.1 trm
4.1 ly
4.1
25
20.5
20.5
24.6
38
31.1
31.1
55.7
33
27.0
27.0
82.8
21
17.2
17.2
100.0
122
100.0
100.0
Tng
Thnh phn nh gi thc hin cng vic 74: Kt qu nh gi c s

dng xt lng, thng, bt. Gi tr trung bnh ca quan st ny l 3.3279
(thp hn so vi gi tr trung bnh ca yu t nh gi thc hin cng vic
(3.4721)). C 55.7% s ngi c kho st c mc tha mn t 1-3.
-47-
Kt qu ny cho thy rng hn mt na s lao ng c kho st khng my

tin tng vo kt qu nh gi thc hin cng vic c s dng lm c s cho
vic xt lng thng hay bt Cng ty.
hin cng vic 75
Tn sut
Quan st hp l
Phn trm Gi tr phn Phn trm tch

.8 trm
.8 ly
.8
24
19.7
19.7
20.5
35
28.7
28.7
49.2
39
32.0
32.0
81.1
23
18.9
18.9
100.0
Tng
122
100.0
100.0
Thnh phn nh gi thc hin cng vic 75: nh gi gip ci thin v
nng cao nng sut lao ng. Gi tr trung bnh ca quan st ny l 3.4836 (tng
ng vi gi tr trung bnh ca yu t nh gi thc hin cng vic (3.4721)).
C 50.8% s ngi c kho st c mc tha mn t 4-5.
Hnh 4.2: Biu cc mc tha mn trung bnh theo nhm nh gi
thc hin cng vic.
mc th a mn tru ng
bnh
nh gi thc hin cv 71
3.6
nh gi thc hin cv 7 2
3.55
3.5
3.4 5
3.4
3.35
3.3
3.25
3.2
3.1 5
th a mn theo nhm nh
gi thc hin cv
1
th a mn ch un g
-48-
Biu hnh ct trn cho thy mc d mc tha mn theo nhm yu t nh

gi thc hin cao hn mc tha mn chung nhng quan st nh gi thc hin
cng vic 74: kt qu nh gi c s dng xt lng, thng, bt c
mc tha mn rt thp so vi cc quan st khc trong nhm v thp hn mc tha
mn chung. y l vn m lnh o Cng ty cn xem xt li c nhng chnh
sch ph hp, bi mc ch chnh ca nh gi thc hin cng vic l ghi nhn s
n lc ca ngi lao ng, thng qua xc nh cn c a ra nhng chnh
sch ng vin h.
4.2.2.2 Mc tha mn theo nhm yu t lnh o
Bng 4.9: Kt qu thng k m t mc tha mn theo lnh o
N
Lnh o 31
Lnh o 32
Lnh o 33
Lnh o 34
Lnh o 36
Nh nht Ln nht Trung bnh

lch chun
1.00
5.00
3.4180
.97777
1.00
5.00
3.2459
.99013
1.00
5.00
3.3115
1.04511
1.00
5.00
3.4508
.98838
1.00
5.00
3.4262
1.01165
122
122
122
122
122
Bng 4.10: Kt qu thng k m t mc tha mn theo lnh o 31.

Lnh o 31
Tn sut
Phn trm
Quan st
3.3
3.3
3.3
hp l
16
13.1
13.1
16.4
42
34.4
34.4
50.8
45
36.9
36.9
87.7
15
12.3
12.3
100.0
Tng
122
100.0
100.0
Thnh phn Lnh o 31: Lnh o quan tm v tn trng cp di. Gi

tr trung bnh ca quan st ny l 3.4180 (cao hn so vi gi tr trung bnh ca yu
t nh gi thc hin cng vic (3.3705)). C n 50.8% s ngi c kho st
c mc tha mn ch t 1-3.
-49-

Lnh o 32
Tn sut
Phn trm
Gi tr phn trm
Phn trm tch ly
1.6
1.6
1.6
28
23.0
23.0
24.6
44
36.1
36.1
60.7
34
27.9
27.9
88.5
14
11.5
11.5
100.0
Tng
122
100.0
100.0
Quan
st hp
l
Thnh phn Lnh o 32: Nhn vin nhn c nhiu s h tr ca cp

trn. Gi tr trung bnh ca quan st ny l 3.2459 (thp hn so vi gi tr trung
bnh ca yu t lnh o (3.3705)). C n 60.7% s ngi c kho st c mc
tha mn ch t 1-3. iu cho thy nhiu ngi cha tht s hi lng v s h
tr ca cp trn.
Lnh o 33
Tn sut
Phn trm
Gi tr phn trm
Phn trm tch ly
Quan st
3.3
3.3
3.3
hp l
26
21.3
21.3
24.6
35
28.7
28.7
53.3
42
34.4
34.4
87.7
15
12.3
12.3
100.0
Tng
122
100.0
100.0
Thnh phn Lnh o 33: Lnh o lng nghe quan im v suy ngh ca
nhn vin. Gi tr trung bnh ca quan st ny l 3.3115. C 53.3% s ngi c
kho st c mc tha mn t 1-3.
-50-

Lnh o 34
Tn sut
1
Phn trm Gi tr phn

Phn trm tch
2
1.6 trm
1.6 ly
1.6
17
13.9
13.9
15.6
48
39.3
39.3
54.9
34
27.9
27.9
82.8
21
17.2
17.2
100.0
Tng
122
100.0
100.0
Quan st hp l
Thnh phn Lnh o 34: Lnh o coi trng ti nng v s ng gp. Gi

tr trung bnh ca quan st ny l 3.4508. C 45.1% s ngi c kho st c mc
tha mn t 4-5. y l im quan trng m cc cp qun l Cng ty cn xem
xt li, c bit l i vi nhng lao ng c trnh v nng lc lm vic tt.
Lnh o 36
Tn sut
Phn trm
Quan st 1
hp l
2
3.3
3.3
3.3
16
13.1
13.1
16.4
45
36.9
36.9
53.3
38
31.1
31.1
84.4
19
15.6
15.6
100.0
122
100.0
100.0
Tng
Thnh phn Lnh o 36: Lnh o c nng lc, tm nhn v kh nng iu

hnh tt. Gi tr trung bnh ca quan st ny l 3.4262. C n 53.3% ngi lao
ng c mc tha mn t 1-3.
Hnh 4.3 cho thy nhm lnh o c mc tha mn rt thp, c bit l cc
quan st lnh o 32 v lnh o 33 ( nhn vin nhn c nhiu s h tr ca
cp trn v lnh o lng nghe quan im v suy ngh ca nhn vin). V vy, s
gn gi, quan tm nhiu hn n cp di l iu m cc nh qun l ca Cng ty
cn quan tm hn.
-51-
Hnh 4.3: Biu mc tha mn trung bnh theo nhm lnh o.
mc tha mn trung
bn h
3.5
3.4 5
Lnh o 3 1
3.4
Lnh o 3 2
3.3 5
Lnh o 3 3
3.3
Lnh o 3 4
3.2 5
Lnh o 3 6
3.2
tha mn th eo nhm lnh
3.1 5
o tha mn ch ung
3.1
Tru ng bn h
4.2.2.3. Mc tha mn theo nhm yu t ng nghip

Bng 4.15: Kt qu thng k m t mc tha mn theo ng nghip
N
ng nghip 41
ng nghip 42
ng nghip 43
Nh nht
122
1.00
122
1.00
122
1.00
Ln nht
5.00
5.00
5.00
Trung
bnh
lch chun
3.6311
.98920
3.6967
.92611
3.6475
.96998
Bng 4.16: Kt qu thng k m t mc tha mn theo ng nghip 41.

ng nghip 41
Tn sut
1
2
Quan st
3
hp l
4
5
Tng
3
13
33
50
23
122

2.5
2.5
2.5
10.7
10.7
13.1
27.0
27.0
40.2
41.0
41.0
81.1
18.9
18.9
100.0
100.0
100.0
-52-
Thnh phn ng nghip 41: ng nghip thng sng lng gip ln

nhau. Gi tr trung bnh ca quan st ny l 3.6311. C 59.8% ngi lao ng
Cng ty c kho st c cu tr li t 4-5 thnh phn ny.
Bng 4.17: Kt qu thng k m t mc tha mn theo ng nghip 42.
ng nghip 42
Phn trm
Tn sut
1.6
1.6
1.6
Quan st 2
hp l 3
10
8.2
8.2
9.8
34
27.9
27.9
37.7
53
43.4
43.4
81.1
23
18.9
18.9
100.0
122
100.0
100.0
Tng
Thnh phn ng nghip 42: Cc ng nghip ca anh (ch) phi hp lm

vic tt. Gi tr trung bnh ca quan st ny l 3.6967, mt mc kh cao. C 62.3%
ngi lao ng Cng ty c kho st c cu tr li t 4-5 thnh phn ny.
Bng 4.18: Kt qu thng k m t mc tha mn theo ng nghip
43
ng nghip 43
Tn sut
1
2
Quan st 3
hp l 4
5
Tng

2
1.6
1.6
1.6
13
35
48
24
122
10.7
28.7
39.3
19.7
100.0
10.7
28.7
39.3
19.7
100.0
12.3
41.0
80.3
100.0
Thnh phn ng nghip 43: ng nghip ca anh (ch) rt thn thin. Gi

tr trung bnh ca quan st ny l 3.6475. C 59% ngi lao ng Cng ty c
kho st c cu tr li t 4-5 thnh phn ny.
-53-
Hnh 4.4: biu mc tha mn trung bnh theo nhm yu t ng

nghip
mc tha mn tru ng
bn h
3.7
3.65
ng nghip 41
3.6
3.55
ng nghip 42
3.5
3.45
ng nghip 43
3.4
Tha mn th eo nhm
n gnghip
3.35
3.3
Tha mn chu n g
3.25
Trung bnh
Nhng kt qu trn cho thy mi quan h ng nghip trong cng vic Cng
ty l kh tt. Mc d kt qu thng k cho thy mc tha mn theo nhm yu t
ny khng cao (3.6585) nhng n l yu t c cm nhn l tt nht trong s 5
yu t nh hng n s tha mn, v l yu t c mc tha mn cao hn so vi
mc tha mn chung.
4.2.2.4. Mc tha mn theo nhm yu t thu nhp
Bng 4.19: Kt qu thng k m t mc tha mn theo thu nhp
Trung
N
Nh nht
Ln nht
bnh
lch chun
phc li 81
122
1.00
5.00
3.3197
1.09293
phc li 82
122
1.00
5.00
3.2295
1.07401
phc li 83
122
1.00
5.00
3.2295
1.05851
tin lng 54
122
1.00
5.00
3.2459
.86542
-54-
Bng 4.20: Kt qu thng k m t mc tha mn theo phc li 81.

Phc li 81
Tn sut Phn trm Gi tr phn trm Phn trm tch ly
1
7
5.7
5.7
5.7
2
21
17.2
17.2
23.0
Quan st
37
30.3
30.3
53.3
hp l 3
4
40
32.8
32.8
86.1
5
17
13.9
13.9
100.0
Tng
122
100.0
100.0
Thnh phn phc li 81: Chnh sch phc li r rng v hu ch. Gi tr trung
bnh ca quan st ny l 3.3197, cao hn mc tha mn trung bnh ca nhm thnh
phn (3.2596), c 53.3% ngi lao ng Cng ty c kho st c cu tr li t 1-3.
1
2
Quan st
hp l 3
4
5
Tng
Phc li 82
Tn sut Phn trm
5
4.1
4.1
4.1
26
21.3
21.3
25.4
45
36.9
36.9
62.3
28
23.0
23.0
85.2
18
14.8
14.8
100.0
122
100.0
100.0
Thnh phn phc li 82: Chnh sch phc li th hin s quan tm chu o
ca Cng ty i vi ngi lao ng. Gi tr trung bnh ca quan st ny l 3.2295,
ch c 47.7% ngi lao ng Cng ty c kho st c cu tr li t 4-5.
Tn sut
Phc li 83
Quan st 1
hp l
2
5.7
5.7
5.7
19
15.6
15.6
21.3
52
42.6
42.6
63.9
27
22.1
22.1
86.1
17
13.9
13.9
100.0
122
100.0
100.0
Tng
-55-
Thnh phn phc li 83: Phc li c thc hin y v hp dn nhn

vin. Gi tr trung bnh ca quan st ny l 3.2295. C 63.9% ngi lao ng
Bng 4.23: Kt qu thng k m t mc tha mn theo tin lng
54.
Tin lng 54
Quan st 1
hp l
2
3
4
5
Tng
Tn sut Phn trm Gi tr phn trm Phn trm tch ly

1
.8
.8
.8
22
18.0
18.0
18.9
54
44.3
44.3
63.1
36
29.5
29.5
92.6
9
7.4
7.4
100.0
122
100.0
100.0
Thnh phn tin lng 54: tin lng ngang bng vi cc doanh nghip
khc. Cm nhn ca ngi lao ng v quan st ny khng tt. Mc tha mn
trung bnh ca quan st ny l 3.2459. C n 63.1% ngi lao ng c cu tr li
t 1 n 3.
Hnh 4.5: Biu mc tha mn trung bnh theo nhm yu t thu nhp
mc tha mn trung bnh
3.45
3.4
3.35
3.3
3.25
3.2
3.15
3.1
Trung bnh
phc li 81
3.3197
phc li 82
3.2295
phc li 83
3.2295
tin lng 54
3.2459
Tha mn theo nhm thu nhp
3.2596
Tha mn chung
3.4119
-56-
Thu nhp l nhm yu t c mc tha mn theo cm nhn ca ngi lao

ng thp nht. C 4 quan st trong nhm ny (chnh sch phc li r rng v hu
ch; chnh sch phc li th hin s quan tm chu o ca Cng ty i vi ngi lao
ng; phc li c thc hin y v hp dn nhn vin; tin lng ngang bng
vi cc doanh nghip khc) u thp hn mc tha mn chung. Vi nhng con s
thng k trn cho thy rng chnh sch phc li v vn tin lng cha c
quan tm tha ng. Kh nhiu ngi lao ng rt khng hi lng v vn ny.
4.2.2.5. Mc tha mn theo nhm yu t bn cht cng vic
Bng 4.24: Kt qu thng k m t mc tha mn theo bn cht cng
vic
Trung
N
bnh
Nh nht Ln nht
lch chun
Bn cht cng vic 12
122
1.00
5.00
3.3033
.99494
Bn cht cng vic 14
122
1.00
5.00
3.8115
1.04709

vic 11.
Bn cht cng vic 12
Tn sut
Quan st
hp l
Phn trm
3.3
3.3
3.3
18
14.8
14.8
18.0
54
44.3
44.3
62.3
29
23.8
23.8
86.1
17
13.9
13.9
100.0
122
100.0
100.0
Tng
Thnh phn Bn cht cng vic 12: Anh (ch) cm thy cng vic mnh
ang lm rt th v. Gi tr trung bnh ca quan st ny l 3.3033, thp hn so vi
mc trung bnh ca nhm thnh phn ny (3.3374). C 62.3% ngi lao ng
-57-

vic 14.
Bn cht cng vic 14
Tn sut
Phn trm Gi tr phn trm
Phn trm tch ly
Quan st 1
hp l
2
3.3
3.3
3.3
10
8.2
8.2
11.5
26
21.3
21.3
32.8
47
38.5
38.5
71.3
35
28.7
28.7
100.0
122
100.0
100.0
Tng
Thnh phn Bn cht cng vic 14: Vic phn chia cng vic hp l. Gi
tr trung bnh ca quan st ny l 3.8115, cao hn so vi mc trung bnh ca nhm
thnh phn ny (3.3374). C 67.2% ngi lao ng Cng ty c kho st c cu
tr li t 4-5 thnh phn ny.
Hnh 4.6. Biu mc tha mn trung bnh
mc tha mn trung
bnh
3.7
3.6
Tha mn chung
3.5
nh gi thc hin cv
3.4
Lnh o
3.3
ng
3.2
nghip Thu
nhp
3.1
Bn cht cng vic
3
Trung
bnh
-58-
Tm li, thng k m t cho thy mc tha mn chung ca ngi lao ng

cng ty c phn Fresenius Kabi Bidiphar 3.4119 (mc thp nht l 1, mc cao
nht l 5). Mc tha mn i vi yu t nh gi thc hin cng vic l 3.4721;
lnh o l 3.3705; ng nghip l 3.6585 (cao hn mc tha mn chung); thu
nhp l 3.2596 (thp nht) v bn cht cng vic l 3.5574.
Vi mc tha mn ny, cng tc qun tr nhn lc ca Cng ty r rng l cn rt
nhiu iu cn phi lu . c bit l trong cc vn lnh o v thu nhp.
4.3 Kim nh s khc bit v mc tha mn theo cc c im c nhn
Phn ny phn tch xem c s khc bit g khng ca tng yu t c nhn n
mc tha mn vi cng vic ca ngi lao ng ti cng ty c phn Fresenius Kabi
Bidiphar.
4.3.1. Kim nh v s khc bit theo gii tnh
Kim nh Independent Sample T-test c s dng kim tra xem nam
v n ai c mc tha mn trong cng vic cao hn.
Bng 4.27: thng k m t mc tha mn trung bnh theo nhm gii tnh
Gii tnh
Tha mn
Trung bnh
Sai s thng k
Trung bnh
lch chun
Nam
61
3.5000
.93541
.11977
61
3.3238
.85920
.11001
Bng 4.28 cho thy mc ngha trong kim nh Levene = 0.438 (>0.05),
chng t khng c s khc bit v phng sai i vi mc tha mn trong cng
vic ca ngi lao ng gia nam v n. Ta xt tip khng gi nh phng sai
bng nhau (Equal variances not assumed) trong kim nh T-test c mc ngha =
0.281 (>0.05) chng t khng c s khc bit ngha v trung bnh mc tha
mn trong cng vic ca nam v n.
-59-
Bng 4.28: Kt qu I.Sample T-test so snh mc tha mn theo gii tnh

Kim nh
Levene v s
bng nhau
ca phng
sai
F
Tha Gi nh
mn phng
.606
sai bng
nhau
Mc
ngha
Kim nh s bng nhau ca trung bnh
.438 1.084
Khng
gi nh
phng
sai bng
nhau
Df
Mc
ngha
S khc S khc tin cy 95%

bit
bit
trung
lch
Thp
bnh
chun
hn Cao hn
120 .281
.17623
.16262 -.14575 .49821
1.084 119.143 .281
.17623
.16262 -.14578 .49823
Bng 4.29: Bng thng k m t mc tha mn trung bnh theo gii tnh
Mc tha mn trung bnh
Gii tnh
Nam
3.6525
3.2918
Lnh o
3.5213
3.2197
ng nghip
3.7322
3.5847
Thu nhp
3.5246
2.9945
Bn cht cng vic
3.5656
3.5492
Tha mn chung
3.5000
3.3238
S liu thng k cho thy khng c s khc bit nhiu v mc tha mn vi

cc thnh phn cng vic cng nh mc tha mn chung theo gii tnh.
-60-
4.3.2. Kim nh v s tc ng khc nhau theo tui

Bng 4.30: Kt qu One-Way ANOVA so snh mc tha mn theo tui
Tha mn
Tng bnh
phng
df
Bnh phng
trung bnh
Mc
ngha
Gia cc nhm
3.047
3
1.016
1.266
.289
Trong cng nhm
94.693
118
.802
Tng
97.740
121
Bng trn cho thy rng gia cc nhm tui c mc ngha = 0.289 (>0.05)
nn ta kt lun khng c s khc bit gia cc nhm tui v mc tha mn trong
cng vic ca ngi lao ng.
Bng 4.31: Thng k m t mc tha mn theo tui
Mc tha mn trung bnh
Tui
Di 25
T 25 n 34
T 35 n 44
Trn 45
nh gi thc hin
cng vic
3.6800
3.6085
3.1548
3.2800
Lnh o
3.2600
3.3549
3.4452
3.3600
ng nghip
3.7667
3.6197
3.8495
3.2333
Thu nhp
3.4667
3.3005
3.0538
3.4000
Bn cht cng vic
3.6000
3.5563
3.5806
3.4500
Tha mn chung
3.0250
3.4965
3.2742
3.6250
4.3.3. Kim nh v s khc bit theo trnh hc vn

Bng 4.32: Kt qu One-Way ANOVA so snh mc tha mn theo
trnh hc vn.
Tng bnh
Bnh phng
Mc
df
F
Tha mn
phng
trung bnh
ngha
Gia cc nhm
4.838
4
1.209
1.523
.200
Trong cng nhm
92.903
117
.794
Tng
97.740
121
Bng trn cho thy rng gia cc nhm trnh c mc ngha = 0.200
(>0.05) nn ta kt lun khng c s khc bit gia cc nhm trnh v mc
tha mn trong cng vic ca ngi lao ng.
-61-
Bng 4.33: Thng k m t mc tha mn theo trnh hc vn

Mc tha mn trung bnh
Trnh hc vn
Lao ng PT Cng nhn KT
nh gi thc hin
Trung cp
i hc tr ln
3.4410
3.2900
3.3933
3.6250
Lnh o
3.3436
2.9900
3.4733
3.4583
ng nghip
3.8034
3.2000
3.5778
3.9028
Thu nhp
2.9573
3.1167
3.2556
3.5556
Bn cht cng vic
3.5513
3.3500
3.4333
3.6458
Tha mn chung
3.4551
3.0375
3.4083
3.4896
cng vic
Bng thng k m t cho thy mc tha mn chung gia cc nhm theo trnh
khng c s khc bit ln nhng vi cc thnh phn cng vic th c s khc
bit kh ln, c bit l i vi lao ng ph thng v cng nhn k thut c mc
tha mn vi yu t lnh o v thu nhp rt thp.
4.3.4. Kim nh v s tc ng khc nhau theo b phn
Bng 4.34: Kt qu One-Way ANOVA so snh mc tha mn theo b
phn
Tha mn
Gia cc nhm
Trong cng nhm
Tng
Tng bnh phng
Bnh phng
trung bnh
Df
5.375
1.792
92.365
118
.783
97.740
121
F
2.289
Mc
ngha
.082
Bng trn cho thy rng gia cc nhm b phn lm vic c mc ngha =
0.082 (>0.05) nn ta kt lun khng c s khc bit gia cc nhm b phn v mc
Mc d kim nh cho thy s khc bit v mc tha mn vi b phn lm
vic khng c ngha thng k nhng bng 4.35 cho thy c kh nhiu s khc
bit v mc tha mn gia cc nhm b phn.
-62-
Bng 4.35: Thng k m t mc tha mn trung bnh theo b phn

Mc tha mn trung bnh
B phn
Vn phng Xng sn xut
Phc v
nh gi thc hin
cng vic
Lnh o
ng nghip
Thu nhp
Bn cht cng vic
Tha mn chung
Khc
3.4938
3.2488
3.7636
4.2333
3.4250
3.6354
3.3906
3.5625
3.4453
3.2927
3.5610
3.0407
3.3415
3.1951
3.3273
3.7576
3.0303
3.9545
3.6591
3.4000
4.3889
3.7778
4.2500
4.0833
4.3.5. Kim nh v s tc ng khc nhau theo thu nhp

Bng 4.36: Kt qu One-Way ANOVA so snh mc tha mn theo thu
nhp
Tha mn
Gia cc nhm
Trong cng nhm
Tng
Tng bnh phng
Bnh phng
trung bnh
Df
1.792
.597
95.949
118
.813
97.740
121
F
.735
Mc
ngha
.533
Bng trn cho thy rng gia cc nhm thu nhp c mc ngha = 0.533
(>0.05) nn ta kt lun khng c s khc bit gia cc nhm thu nhp v mc
Bng 4.37: Thng k m t mc tha mn theo thu nhp
Mc tha mn trung bnh
Thu nhp
Di 2 triu T 2 n 5 triu T 5 n 9 triu Trn 9 triu
nh gi thc hin
cng vic
3.3742
3.4947
3.4000
4.6000
Lnh o
ng nghip
Thu nhp
Bn cht cng vic
Tha mn chung
3.2710
3.7312
2.9355
3.3226
3.3306
3.3868
3.6447
3.2807
3.5921
3.3914
3.5385
3.4103
3.7436
3.7308
3.6154
3.2000
4.6667
4.3333
4.7500
4.1250
-63-
Bng thng k cho thy nhng ngi c thu nhp cng cao th cm nhn cng
tha mn vi cc thnh phn cng vic v vi s tha mn chung.
Tm tt:
Da trn kt qu phn tch Independent t-test v One-Way ANOVA so snh
mc tha mn vi cng vic ca ngi lao ng theo mt s yu t c nhn cho
thy rng cc khng c s khc bit v mc tha mn trong cng vic theo cc
yu t c nhn.
Thng k m t cho thy c mt s khc bit v mc tha mn theo c
im c nhn, c bit nhng ngi c thu nhp cng cao th mc tha mn
c cm nhn cng cao.
-64-
PHN KT LUN
Ni dung phn ny l tm tt li kt qu chnh v a ra kt lun t nghin
cu. Phn ny gm 4 ni dung chnh:
(1) Tm tt ni dung nghin cu, (2)
Tm tt cc kt qu nghin cu,
(3) Mt s ng gp i vi Cng ty c phn Fresenius Kabi Bidiphar,
(4) Cc hn ch ca nghin cu v xut hng nghin cu tip theo.
1. Tm tt ni dung nghin cu
Nghin cu a ra nh ngha ca mt s tc gi v s tha mn trong cng
vic ca ngi lao ng nh nh ngha ca: Spector (1997), Kreitner v Kinicki
(2007), Ellickson v Logsdon (2001), Vroom (1964), Quinn Staines (1979), Locke
(1976) v Weiss (1967), t a ra s so snh gia cc nh ngha v la chn
nh ngha cho nghin cu.
Nghin cu tham kho kt qu nghin cu ca nhng tc gi trong v ngoi
nc v vn o lng s tha mn trong cng vic ca ngi lao ng, ng
thi so snh cc kt qu nghin cu nhm to c s l thuyt cho ti. T vic
tham kho v so snh cc m hnh nghin cu v mc tha mn trong cng vic,
nghin cu a ra m hnh nghin cu nhng yu t tc ng n s tha mn
trong cng vic ca ngi lao ng ti cc doanh nghip Bnh nh. T tin
hnh o lng mc tha mn ca ngi lao ng ti Cng ty c phn Fresenius
Kabi Bidiphar.
M hnh nghin cu c xy dng gm 8 yu t: bn cht cng vic, nh
gi thc hin cng vic, tin lng, ng nghip, lnh o, c hi o to v thng
tin, mi trng lm vic v phc li. T 8 yu t nghin cu a ra cc gi
thuyt cho m hnh.
Nghin cu c tin hnh qua hai bc:
+ Nghin cu nh tnh: c s dng trong giai on nghin cu khm ph:
nghin cu cc ti liu th cp v tho lun vi cc nhn vin , iu chnh, b
-65-
sung cc bin quan st, xy dng thang o s b v s tha mn ca ngi lao ng

i vi t chc c thc hin qua tho lun nhm (n=10) vi ni dung chun b
trc.
+ Nghin cu nh lng: c s dng kim nh thang o v o lng
mc tha mn ca ngi lao ng i vi t chc. Kho st c thc hin
thng qua phng vn trc tip mt s (theo mu chn n=200) ngi lao ng ang
lm vic ti cc doanh nghip trn a bn tnh Bnh nh qua bng cu hi chi tit.
D liu thu thp c x l bi phn mm SPSS 16.0. nh gi tin cy thang o
thng qua h s Cronbachs Alpha. Phn tch nhn t s c s dng kim
nh s hi t ca cc bin thnh phn khi nim. Kim nh m hnh l thuyt.
Phn tch hi quy. Thng k m t mc tha mn ca ngi lao ng cng ty
c phn Fresenius Kabi Bidiphar. Phn tch phng sai ANOVA, Independent
Sample T-test kim nh gi thit c hay khng s khc nhau v s tha mn
trong cng vic theo cc c im c nhn.
2. Tm tt kt qu nghin cu
V h thng thang o: ban u thang o gm 8 thnh phn vi 36 quan st.
Tuy nhin kt qu sau khi c b sung v iu chnh da trn kt qu phn tch
ch cn li 18 quan st v cc thang o u t tin cy v gi tr cho php.
Nghin cu ny gp phn vo h thng thang o o lng cc yu t nh hng
n mc tha mn trong cng vic ca ngi lao ng ti cc doanh nghip
Bnh nh.
V m hnh nghin cu: M hnh nghin cu ban u a ra gm 8 nhn t.
Tuy nhin sau qu trnh rt trch, kt qu cui cng cho thy c 5 nhn t nh
hng n vi mc tha mn trong cng vic ca ngi lao ng ti cc doanh
nghip Bnh nh, l nh gi thc hin cng vic, lnh o, ng
nghip, thu nhp v bn cht cng vic. Trong cc yu t nh hng n
mc tha mn trong cng vic ca ngi lao ng ln lc t cao n thp l:
nh gi thc hin cng vic, lnh o, bn cht cng vic, thu nhp, ng nghip.
-66-
Mc tiu chnh ca ti: Mc tha mn trong cng vic ca ngi lao

ng ti cng ty c phn Fresenius Kabi Bidiphar cha cao: Mc tha mn
chung ca Cng ty l 3.4119 (mc thp nht l 1, mc cao nht l 5). Cc yu t c
mc tha mn cao hn s tha mn chung l: nh gi thc hin cng vic
(3.4721), ng nghip (3.6585), bn cht cng vic ( 3.5574). Cc yu t c
mc tha mn thp hn s tha mn chung l: lnh o (3.3705) v thu
nhp (3.2596).
3. Gii php nng cao mc tha mn trong cng vic ca ngi lao ng ti
cng ty c phn Fresenius Kabi Bidiphar
Kt qu nghin cu cho thy cc vn nh: nh gi thc hin cng vic,
ng nghip, bn cht cng vic ca Cng ty c ngi lao ng cm nhn cha
cao. l do bn cnh cc mt lm c nh: s phn chia cng vic hp l,
phn cng trch nhim, quyn hn mt cch r rng gip cho cng tc b tr
nhn s ng ngi, ng vic, ng thi to iu kin thun li trong kim tra,
nh gi thc hin cng vic; hn na, vi hnh thc tr lng kn trnh c
tnh trng so b, ganh ua, bt mn trong mi quan h ng nghip.
Bng 5.1: So snh mc tha mn ca cc thnh phn tha mn cng
vic
n v
Cng ty CP
FKB
Cc doanh
nghip ti
Bnh nh
Tha mn
chung
ng
nghip
Lnh
o
Thu
nhp
Bn cht
cng vic
nh gi
TH CV
3.4119
3.6585
3.3705
3.2596
3.5574
3.4721
3.5700
3.7583
3.6010
3.3225
3.6150
3.6350
C th c nhiu khc bit trong thnh phn thang o cng nh cch thu thp
d liu nhng vi thang o 5 mc cho thy mc tha mn chung ca ngi
lao ng ti cng ty c phn FKB tng ng vi mc tha mn ca ngi lao
ng nhng n v khc. Tuy nhin, mc tha mn trung bnh ca ngi lao ng
v vn thu nhp v lnh o khng cao. V vy ti xin xut mt vi kin ngh
i vi ban lnh o cng ty c phn Fresenius Kabi Bidiphar nh sau:
-67-
3.1. Vn v thu nhp

Kt qu nghin cu v nhn xt:
Theo kt qu nghin cu, mc tha mn v thu nhp tng quan cng chiu
vi mc tha mn trong cng vic ca ngi lao ng. Mc tha mn v thu
nhp ca ngi lao ng ti Cng ty c phn Fresenius Kabi Bidiphar l 3.2596,
thp hn hn mc tha mn chung (3.4119) v l yu t c mc tha mn trung
bnh thp nht.
Nh vy trong vn thu nhp c 2 vic m Cng ty cn xem xt, chnh l
mc tin lng v chnh sch phc li: thi gian, hnh thc, cch thc t chc thc
hin cc hot ng mang tnh phc li. Bi l nh gi mc tha mn theo cm
nhn ca ngi lao ng nhng ni dung ny l cha cao.
Nguyn nhn:
L mt cng ty lin doanh nc ngoi nn i hi yu cu trnh chuyn
mn v phong cch lm vic chuyn nghip, ngoi ra ngoi ng (ting Anh v c)
cng l vn cn thit trong cng vic i hi ngi lao ng phi b thm nhiu
thi gian ngoi gi u t cho vn ny, nhng lnh o Cng ty cha tht s
quan tm v c nhng chnh sch h tr thch ng.
Vic sn xut kinh doanh ca Cng ty cng mang tnh thi v. C nhng lc
n hng ln, thng xuyn tng ca ngoi gi, nhng chnh sch phc li li cha
quan tm nhiu n vn ny.
Ngoi ra cc hot ng mang tnh phc li khng c t chc thng xuyn
cho ngi lao ng m thng c quy i thnh tin, nguyn nhn l cc lnh
o l ngi nc ngoi nn c nhiu s khc bit v vn ha, li rt thng xuyn
i cng tc v ngi lao ng thng qu bn rn vi cng vic.
Cng ty mi thnh lp cha lu, vn ang trong giai on xm nhp v pht
trin nn kh nng ti chnh cn nhiu hn ch.
Gii php xut:
Cng ty cn chm lo nhiu hn n i sng ca ngi lao ng, c bit l v
mt tinh thn. B phn cng on phi hp vi phng t chc hnh chnh sp xp,
t chc cc hot ng tp th (vn ngh, th thao) vo cc ngy ngh, cc dp l
-68-
thu ht ngi lao ng tham gia, to tinh thn on kt, gn kt mi ngi trong
tp th cng nh gp phn to mt mi trng lm vic lnh mnh.
Cng ty cn ng y bo him x hi, bo him y t, bo him tht nghip
cho ngi lao ng, i vi b phn phn xng lm vic trong iu kin c hi,
hng ngy tip xc vi nhiu loi ha cht phi c ch ph cp c hi, h tr
tin n gia ca, khm sc kho nh k v theo di bnh ngh nghip. Ngoi ra cn
phi ch n cc ch phc li khc: tham quan, du lch, tr cp hc bng cho
con ca CBCNV hc gii...
3.2. Vn v lnh o
Kt qu nghin cu:
Theo kt qu nghin cu, mc tha mn v lnh o tng quan cng chiu
vi mc tha mn trong cng vic ca ngi lao ng. Mc tha mn v lnh
o ca ngi lao ng ti Cng ty c phn Fresenius Kabi Bidiphar l 3.3705, thp
hn mc tha mn chung (3.4119), trong hai thnh phn c mc tha mn
thp nht l: lnh o lng nghe quan im v suy ngh ca nhn vin v lnh
o coi trng ti nng v s ng gp.
Nguyn nhn:
Mt ngi lnh o gii nht thit phi to c s tin tng, n trng ca
nhn vin. Mun vy, lnh o phi lng nghe nhn vin, hiu c nhn vin ca
mnh. Lnh o cn hiu rng mi quan h vi ngi lao ng khng ch l mi
quan h cp trn vi cp di, m phi to iu kin cho nhn vin ca mnh pht
trin ngh nghip, chuyn mn v pht trin c bn sc c nhn, cm xc v tr tu.
Bi vy, nht thit phi hiu rng s chu o tn tm, quan tm n cp di l iu
cn thit i vi s lnh o v pht trin mt lc lng lao ng mnh m.
Nhng v l Cng ty mi thnh lp cha lu, mt s lnh o ch cht li l
ngi nc ngoi, v th phong cch lm vic, quan im, cch ngh cng c nhiu
s khc bit.
i ng qun l vn ang trong qu trnh thit lp, v th s chng cho trong
qun l gia cn b qun l trc tip v gin tip lm ngi lao ng kh x.
-69-
Phn ln lao ng c chuyn t cng ty Bidiphar sang, hu ht y l nhng

lao ng c nhiu kinh nghim trong cng tc, mc d c hng cc ch
ging cng ty c nhng h vn c tm l lo lng, bt an. Mt s lao ng mi
tuyn c trnh chuyn mn cao nhng v cha c kinh nghim lm vic nn thi
gian th vic qu lu (3 thng). Trong thi gian ny ngi lao ng ch c hng
mc lng th vic kh thp m khng c thm bt k s h tr no khc, v vy h
rt d chn nn v s ra i nu c c hi.
Gii php xut:
Lnh o cn quan tm nhiu hn n i sng ngi lao ng, lng nghe tm
t nguyn vng ca ngi lao ng cng nh coi trng nhng ngi c nng lc
lm vic tt, khuyn khch, to c hi ngi lao ng tham gia lao ng sng
to, ng gp kin, mnh dn xut ci tin phng thc lm vic. ng thi
phi ghi nhn s ng gp thng qua chnh sch lng, thng, to iu kin cho
nhng ngi c nng lc, c ng gp nhiu cho Cng ty c hi thng tin to
ng lc lm vic cho h cng nh kch thch, ng vin tt c ngi lao ng khc
ca Cng ty.
4. Hn ch ca nghin cu v hng nghin cu tip theo
4.1 Hn ch ca nghin cu
Mt l, nghin cu kho st vi s lng mu cn kh t, v vy c th s
khng th phn nh chung cho cc doanh nghip Bnh nh khi xy dng thang
o v m hnh hi quy.
Hai l, nghin cu cha xt n s nh hng ca cc nhn t bn ngoi khc
(x hi, vn ha) nh hng n s tha mn ca ngi lao ng.
4.2 Hng nghin cu tip theo
m hnh o lng s tha mn trong cng vic ca ngi lao ng ti cc
doanh nghip trn a bn tnh Bnh nh cn tin hnh o lng vi s lng mu
kho st ln hn, nhiu doanh nghip hn m bo tin cy.
Nghin cu cn b sung thm mt s yu t tc ng khc nh: vn ha, gia
nh, x hivo m hnh xc nh mi tng quan gia nhng yu t ny n
mc tha mn trong cng vic ca ngi lao ng.
TI LIU THAM KHO

Ti liu ting Vit.
1. Chu Vn Ton (2009), cc nhn t nh hng n s tha mn cng vic
ca nhn vin khi vn phng thnh ph H Ch Minh, Lun vn thc s.
2. Hong Trng-Chu Nguyn Mng Ngc (2008), Phn tch d liu nghin
cu vi SPSS, Nh xut bn Hng c.
3. Hong Trng-Chu Nguyn Mng Ngc (2008), Thng k ng dng trong
kinh t - x hi, Nh xut bn Thng k.
4. Nguyn nh Th (2008), Nghin cu cho lun vn tt nghip, Nh xut
bn Vn ha-Thng tin.
5. Nguyn nh Th-Nguyn Th Mai Trang (2008), Nghin cu khoa hc
marketing, Nh xut bn i hc quc gia TP. H Ch Minh.
6. Nguyn V Duy Nht (2009), nh hng ca s hi lng n n lc v
lng trung thnh ca nhn vin trong ngnh dch v vin thng ti Vit Nam, Lun
vn thc s.
7. Nguyn Trn Thanh Bnh (2009), o lng mc tha mn ca ngi lao
ng ti cng ty c phn c kh ch to my Long An, Lun vn thc s.
8. Trn Kim Dung (2009), Qun tr ngun nhn lc, Nh xut bn Thng K.
9. Trn Kim Dung (2005), Nhu cu, s tha mn ca nhn vin v mc
gn kt i vi t chc, ti nghin cu khoa hc cp B.
10. Trn c Duy (2009), ng dng cc phng php phn tch d liu a
bin kho kht mc tha mn cng vic, lng trung thnh vi supervisor, gn kt
t chc ca nhn vin ti cng ty Scavi, Lun vn thc s.
11. V Khc t (2008), cc yu t tc ng n lng trung thnh ca nhn
vin ti vn phng khu vc min Nam Vietnam Airlines, Lun vn thc s.
Ti liu ting Anh.

12. Andrew Oswald (2002), Are You Happy at Work? Job Satisfaction and
Work-Life Balance in the US and Europe, Professor of Economics, University of
Warwick Coventry, CV4 7AL, England.
13. James L. Price (1997), Handbook of organizatinoal measurerment,
Deparment of Sociology of Lowa, Lowa city, Lowa, USA.
14. Keith A. Bender and John S. Heywood (2005), Job Satisfaction of the
Highly Educated: The Role of Gender, Academic Tenure, and Comparison Income,
University of Wisconsin-Milwaukee, USA.
15. Locke, E. A. (1976), The nature of job satisfaction. In M.D.Dunnette
(Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349),
Chicago, USA.
16. Quinn, R.P. and Staines, G.I. (1979), The 1977 Quality of Employment
Survey, Survey Research Center, Institute of Social Research, University of Michigan,

Ann Arbor, MI, USA.
17.
Smith,
Measurement
P.C., Kendall,
L.M.
and
Hulin,
C.L.
(1969),
The
of Satisfaction in Work and Retirement, Rand McNally, Chicago,
IL, USA.
18.
Tom W. Smith (2007), Job Satisfaction in the United
States,
NORC/University of Chicago, USA.

19. Vroom, V.H. (1964), Work and Motivation, John Wiley, New York,
NY, USA.
20. Weiss, D.J., Dawis, R.V., England, G.W. and Lofquist, L.H. (1967),
Manual for
the Minnesota Satisfaction Questionnaire: Minnesota studies in
vocational rehabilitations. Minneapolis: Industrial Relations Center, University of

Minnesota.
Ti liu t Internet
1. www.doanhnhan360.com
2. www.humanresources.hrvinet.com
PH LC
PH LC A. BIN BN THO LUN NHM V MU PHIU KHO ST
A.1 Bin bn tho lun nhm

CNG HA X HI CH NGHA VIT NAM
C LP T DO HNH PHC
-------------***-------------- BIN
BN THO LUN NHM
I. Gii thiu
1. Thnh phn tham d

- Nguyn Th Kim nh ch ti: ch tr
- Nguyn Th Tuyt Trang- nhn vin b phn Sale CT nc khong Chnh Thng:
th k
- V 9 ngi khc hin ang lm vic ti mt s doanh nghip trn a bn thnh ph
Quy Nhn, tnh Bnh nh. Trong :
1 ph gim c cng ty TNHH xy dng i Thnh
1 trng phng kinh doanh cng ty TNHH Gia Hn;
1 trng phng t chc-hnh chnh cng ty CP Thy sn Bnh nh;
2 nhn vin phng kinh doanh cng ty nc khong Chnh Thng;
3 nhn vin k ton cng ty g Pisico.
1 cng nhn cng ty g Duyn Hi
2. Thi gian v a im
- Bui tho lun din ra vo 19h15 pht ngy 20 thng 06 nm 2010 ti phng 103A3
trng i hc Quy Nhn, 176 An Dng Vng, TP Quy Nhn, tnh Bnh nh.
II. Ni dung
- Ch tr gii thiu thnh phn tham d v mc ch ca bui tho lun.
- Ch tr ngh cc anh ch tho lun v a ra nhng yu t nh hng n s tha
mn trong cng vic.
- Cc thnh vin tham gia tho lun.
- Ch tr gi cc yu t nh hng n s tha mn ca ngi lao ng trong cng
vic:
o Theo anh (ch) yu t no anh (ch) quan tm nht khi i lm?

o Theo anh (ch) tin lng c phi l yu t quan trng nht khi i lm khng?
o Anh (ch) thch nht iu g ni lm vic?
o Lnh o c tc ng nhiu n s tha mn ca anh (ch) ni lm vic
khng?
o Mi trng lm vic ca anh ch hin nay nh th no? Anh ch c chu qu
nhiu cng thng do p lc cng vic khng?
o Cc anh ch c quan tm n c hi thng tin khi i lm khng?
- Cc thnh vin tham gia pht biu
o 10 ngi cho rng yu t h quan tm nht l tin lng cng nh cc khon
h tr khc t pha doanh nghip.
o C 4 kin cho rng h mong cc ng nghip ha ng v hp tc vi h
tt hn. S ganh ua v chi xu ca ng nghip khin h gp nhiu kh
khn trong cng vic.
o 2 ngi v tr trng phng, 2 nhn vin kinh doanh, 1 nhn vin k ton
cho rng thng tin cng l yu t quan trng.
o C 8 pht biu v vn iu kin lm vic. a s cc kin cho rng thch
lm vic trong iu kin an ton, sch s, tin nghi hn v t p lc. 2 kin
cho rng h khng ngi p lc cng vic, h thch cng vic th v v c
nhiu th thch.
o C 2 pht biu v thi gian lm vic, mong mun gi lm vic khng ko di
qu 8h nh hin ti.
o C 4 kin cho rng h coi trng vic nh gi thc hin cng vic ca cp
trn. c bit cp trn cn c s nh gi cng bng v thng xng ng. 2
kin cho rng vic nh gi khng cng bng, li cho nhau khin h rt
bc xc v khng mun hp tc nhng nhiu khi l vn t nh nn rt kh
ni.
o C 3 kin cho rng s quan tm n i sng c nhn ca doanh nghip
cng khin h vui sng khi i lm v lm vic tt hn.
o C 6 kin cho rng h thch lm vic vi nhng cp trn c nng lc.

Bui tho lun kt thc vo lc 20h35 cng ngy.
Quy Nhn, ngy 20 thng 06 nm 2010
Ch tr
Th k
A.2. Phiu kho st nghin cu nh lng

PHIU KHO ST KIN NGI LAO NG
hiu r tm t nguyn vng ca ngi lao ng cng nh xc nh cc yu t chnh
tc ng n s hi lng ca ngi lao ng lm c s cho vic xy dng chnh sch qun
tr nhn lc hp l, Anh /ch vui lng in vo phiu kho st di y. Xin lu , khng
c cu tr li no l ng hay sai. Tt c cc cu tr li u c gi tr nh nhau v cc
kin c gi b mt tuyt i.
H v tn anh (ch): in thoi:
Ni anh (ch) ang cng tc
I. Hng dn tr li.
Anh (ch) vui lng nh du X vo m mnh la chn. Cc gi tr t 1 n 5 trn
mi cu hi tng ng mc ng hoc mc hi lng tng dn. ngha ca cc
gi tr la chn n h sau:
1
Rt khng ng
2
Khng ng
3
Tm ng
Rt khng hi lng Khng hi lng Tm bng lng

II. Bng kho st
TT
4
ng
5
Hon ton ng
Hi lng
Hon ton hi lng
Cc tiu thc
Bn cht cng vic
Cng vic ph hp vi nng lc v chuyn mn ca anh (ch)
Anh (ch) cm thy cng vic mnh ang lm rt th v
Cng vic ca anh (ch) c nhiu thch thc
Vic phn chia cng vic hp l
II
C nhiu c hi thng tin khi lm vic cng ty
Chnh sch thng tin r rng
Anh (ch) c o to v pht trin ngh nghip
Cng ty to nhiu c hi anh (ch) pht trin c nhn
Mc tha
mn
1 2
1 2
TT
9
III
Cc tiu thc
Anh (ch) c tham gia bt
Lnh o
10
Lnh o quan tm n cp di
11
Ngi lao ng nhn c nhiu s h tr ca cp trn
12
Lnh o lng nghe quan im v suy ngh ca ngi lao ng
13
Lnh o coi trng ti nng v s ng gp
14
Ngi lao ng c i x cng bng
15
Lnh o c nng lc, tm nhn v kh nng iu hnh tt
IV
ng nghip
16
ng nghip thng sng lng gip ln nhau
17
Cc ng nghip ca anh (ch) phi hp lm vic tt
18
ng nghip ca anh (ch) rt thn thin
Thu nhp
19
Tin lng tng xng vi kt qu lm vic
20
Anh (ch) c th sng hon ton da vo thu nhp t cng ty
21
Tin lng c tr cng bng gia cc nhn vin trong cng ty
22
Tin lng ngang bng vi cc doanh nghip khc
23
Tin lng c tr y v ng hn
24
Chnh sch thng cng bng v tha ng
25
Mc tha
mn
1 2
1 2
1 2
1 2
1 2
Anh (ch) bit r cc chnh sch lng thng, tr cp cng ty
VI
Mi trng lm vic
26
Anh (ch) lm vic trong mi trng sch s, tin nghi
27
p lc cng vic khng qu cao
28
Anh (ch) khng phi lo lng v vic mt vic lm
29
Anh ch cm thy mnh lun lm vic trong iu kin an ton
VII
30
Vic nh gi c thc hin nh k
31
nh gi khch quan, khoa hc, cng bng
32
Kt qu nh gi phn nh y , chnh xc
33
Kt qu nh gi c s dng xt lng, thng, bt
TT
Cc tiu thc
34
Mc tha
mn
nh gi gip ci thin v nng cao nng sut lao ng
VIII
Phc li
35
Chnh sch phc li r rng v hu ch
36
Chnh sch phc li th hin s quan tm chu o ca Cng ty
1 2
1 2
i vi ngi lao ng
37
Phc li c thc hin y v hp dn nhn vin

S tha mn chung ca ngi lao ng i vi t chc
38
Hi lng khi lm vic cng ty
39
Gii thiu vi mi ngi y l ni tt nht lm vic
40
Rt t ho khi lm vic Cng ty
41
Coi Cng ty nh ngi nh th hai ca mnh
III. Mt s thng tin c nhn

42. Gii tnh:
1.Nam:
2. N:
43. Tui i ca Anh/Ch thuc nhm no?
1.Di 25:
2.T 25 n 34:
44. Trnh hc vn, chuyn mn:
1. Lao ng PT:
2.CN k thut:
4.Cao ng:
5.i hc tr ln:
45. Anh/Ch lm vic ti:
1.BP vn phng:
2.Xng sn xut:
46. Mc thu nhp :
1. Di 2tr:
2. 2tr - 5tr:
3.T 35 n 44:
4.T 45 tr ln:
3.Trung cp:
3. Phc v:
4. Khc
3. 5tr - 9tr:
4. Trn 9tr:
Xin chn thnh cm n v knh chc Anh/Ch mt ngy lm vic hiu qu!
PH LC B. KT QU PHN TCH, X L D LIU

B.1. Kim nh thang o
1.1. Cronbach Alpha cc bin c lp
1.1.1. Thang o bn cht cng vic
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
199
99.5
.5
200
100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha Based on
Standardized Items
Cronbach's Alpha
N of Items
.690
.696
Item-Total Statistics
Scale
Scale Mean if
Item Deleted
Variance if
Cronbach's
Corrected Item- Squared Multiple
Item Deleted Total Correlation
Correlation
Alpha if Item
Deleted
ban chat cong viec 11
10.5477
4.815
.528
.308
.591
10.8744
4.918
.552
.320
.579
10.9196
5.307
.331
.113
.720
10.3819
4.823
.506
.284
.605
1.1.2 Thang o o to v thng tin

N
Cases
Valid
a
Excluded
Total
%
200
100.0
.0
200
100.0
Cronbach's Alpha
Standardized Items
N of Items
.786
.786
Corrected Item-
Squared
Cronbach's
Scale Mean if
Scale Variance
Total
Multiple
Alpha if Item
Item Deleted
if Item Deleted
Correlation
Correlation
Deleted
dao tao v thang tien 21
13.4750
9.798
.575
.490
.742
13.2600
9.550
.672
.516
.711
13.1350
10.489
.515
.308
.761
13.3050
9.128
.666
.465
.710
12.6650
10.867
.401
.215
.798
1.1.3 Thang o lnh o

N
Cases
Valid
a
Excluded
Total
%
200
100.0
.0
200
100.0
Cronbach's Alpha
Standardized Items
.698
N of Items
.849
Cronbach's
Scale Mean if
Item Deleted
Scale Variance if Corrected Item- Squared Multiple

Item Deleted
Total Correlation
Correlation
Alpha if Item
Deleted
lanh dao 31
18.1300
26.968
.613
.540
.630
lanh dao 32
18.3000
27.276
.596
.508
.635
lanh dao 33
18.2100
26.257
.643
.585
.618
lanh dao 34
18.1200
26.719
.636
.566
.624
lanh dao 35
18.0050
17.915
.288
.085
.885
lanh dao 36
18.0850
27.375
.603
.474
.635
1.1.4 Thang o ng nghip

N
Cases
Valid
%
200
100.0
.0
200
100.0
Excluded
Total
Cronbach's Alpha
Standardized Items
.872
N of Items
.872
Cronbach's
Scale Mean if
Item Deleted
Item Deleted
Total Correlation
Correlation
Alpha if Item
Deleted
dong nghiep 41
7.4950
2.955
.784
.626
.792
dong nghiep 42
7.4500
2.892
.772
.613
.803
dong nghiep 43
7.6050
3.064
.708
.501
.861
1.1.5 Thang o tin lng

N
Cases
Valid
a
Excluded
Total
%
200
100.0
.0
200
100.0

Cronbach's Alpha
Standardized Items
N of Items
.835
.836
Cronbach's
Scale Mean if
Item Deleted
Item Deleted
Total Correlation
Correlation
Alpha if Item
Deleted
tien luong 51
20.3300
22.011
.591
.370
.811
tien luong 52
20.4400
22.911
.498
.294
.826
tien luong 53
20.3000
21.387
.616
.399
.807
tien luong 54
20.5050
22.513
.628
.410
.807
tien luong 55
19.8950
22.205
.576
.394
.814
tien luong 56
20.3700
21.742
.613
.430
.808
tien luong 57
20.0300
22.039
.574
.363
.814
1.1.6 Thang o mi trng lm vic

N
Cases
Valid
a
Excluded
Total
200
100.0
.0
200
100.0
Cronbach's Alpha
Standardized Items
.833
N of Items
.832
Corrected Item-
Squared
Cronbach's
Scale Mean if
Scale Variance
Total
Multiple
Alpha if Item
Item Deleted
if Item Deleted
Correlation
Correlation
Deleted
moi truong lam viec 61
10.5650
7.262
.650
.434
.794
10.9000
8.050
.596
.367
.816
10.9000
7.156
.691
.524
.775
10.7300
7.093
.713
.550
.765
1.1.7 Thang o nh gi thc hin cng vic

N
Cases
Valid
200
100.0
.0
200
100.0
Excluded
Total
Cronbach's Alpha
Standardized Items
.912
N of Items
.912
danh gia thuc hien cong viec

71
72
73
74
75
Cronbach's
Scale Mean if Scale Variance Corrected
Squared Multiple
Alpha if Item
if
Item- Total
Item Deleted
Correlation
Deleted
Item Deleted
Correlation
14.3650
13.700
.743
.579
.900
14.5350
13.346
.791
.644
.890
14.5450
12.923
.814
.671
.885
14.6850
13.212
.774
.637
.894
14.5700
13.583
.764
.628
.896
1.1.8 Thang o phc li

N
Cases
Valid
a
Excluded
Total
%
200
100.0
.0
200
100.0

Cronbach's Alpha
Standardized Items
N of Items
.870
.870
Scale Mean if
Scale Variance if Corrected Item- Squared Multiple Cronbach's Alpha if
Item Deleted
Item Deleted
Total Correlation
Correlation
Item Deleted
phuc loi 81
6.7050
3.576
.759
.581
.811
phuc loi 82
6.7800
3.459
.773
.600
.797
phuc loi 83
6.8150
3.750
.724
.524
.842
1.2 Thang o bin ph thuc tha mn chung

N
Cases
Valid
200
100.0
.0
200
100.0
Excluded
Total
Cronbach's Alpha
Standardized Items
.849
N of Items
.853
Scale Mean if
Item Deleted

Item Deleted
Total Correlation
Correlation
Cronbach's
Alpha if Item
Deleted
thoa man chung 91
10.7150
7.210
.706
.509
.802
thoa man chung 92
10.7650
7.075
.735
.560
.789
thoa man chung 93
10.6950
7.047
.724
.546
.794
thoa man chung 94
10.6650
7.028
.602
.363
.850
B.2. Phn tch nhn t

2.1 Bc 1:
KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Bartlett's Test of Sphericity
.911
Approx. Chi-Square
4452.936
df
630.000
Sig.
.000
Communalities
Initial
Extraction
.545
.529
.480
.488
.346
.201
.473
.460
.624
.616
.673
.672
.488
.406
.646
.639
.505
.476
lanh dao 31
.658
.650
lanh dao 32
.622
.633
lanh dao 33
.698
.722
lanh dao 34
.704
.756
lanh dao 36
.628
.578
dong nghiep 41
.707
.760
dong nghiep 42
.723
.765
dong nghiep 43
.635
.654
tien luong 51
.605
.517
tien luong 52
.472
.481
tien luong 53
.594
.570
tien luong 54
.508
.466
tien luong 55
.593
.592
tien luong 56
.536
.499
tien luong 57
.573
.495
.584
.595
.518
.545
.617
.610
.635
.658
danh gia thuc hien cong viec 71
.683
.661
.727
.722
.744
.752
.708
.684
.728
.763
phuc loi 81
.708
.698
phuc loi 82
.726
.666
phuc loi 83
.675
.685
Total Variance Explained

Extraction Sums of Squared
Rotation Sums of Squared
Loadings
Loadings
Initial Eigenvalues
% of
Cumulative
Variance
Total
37.552
37.552
13.137
36.493
36.493
4.176
11.601
11.601
2.274
6.317
43.868
1.939
5.387
41.879
4.002
11.117
22.717
2.194
6.095
49.963
1.858
5.161
47.040
3.731
10.364
33.081
1.942
5.394
55.357
1.541
4.280
51.320
2.459
6.830
39.911
1.463
4.063
59.420
1.073
2.981
54.301
2.182
6.061
45.971
1.272
3.532
62.953
.891
2.476
56.776
2.178
6.049
52.020
1.078
2.995
65.948
.632
1.756
58.533
2.016
5.599
57.619
1.008
2.801
68.748
.592
1.644
60.177
.921
2.558
60.177
.883
2.452
71.200
10
.778
2.161
73.362
11
.756
2.099
75.461
12
.693
1.926
77.387
13
.615
1.708
79.095
14
.601
1.671
80.765
15
.536
1.488
82.254
16
.526
1.462
83.716
17
.509
1.414
85.130
Factor
Total
13.519
% of
Cumulative
Variance
Total
% of
Cumulative
Variance
18
.468
1.299
86.429
19
.447
1.241
87.671
20
.418
1.161
88.832
21
.397
1.103
89.935
22
.365
1.014
90.949
23
.346
.961
91.910
24
.342
.951
92.860
25
.321
.891
93.752
26
.300
.834
94.585
27
.268
.746
95.331
28
.253
.702
96.032
29
.234
.651
96.684
30
.232
.643
97.327
31
.205
.568
97.895
32
.190
.527
98.422
33
.171
.474
98.896
34
.146
.406
99.302
35
.133
.370
99.671
36
.118
.329
100.000

a
Rotated Factor Matrix
Factor
1
.210
.159
.142
.221
.569
.154
.020
.207
.002
.115
.062
.233
.569
.232
.195
-.025
.117
.058
.261
.006
.273
.155
.109
.074
.103
.046
.073
.161
.583
.143
.232
.042
.152
.107
.198
.050
.251
.094
.683
.023
.170
.322
.296
-.060
.167
.074
.628
.142
.198
.236
.042
.109
.307
.078
.251
.366
.183
.379
.253
.077
.206
.198
.546
.109
.383
.227
.112
.193
.140
.043
.113
.440
lanh dao 31
.098
.701
.151
.201
.027
.119
.197
.177
lanh dao 32
.021
.672
.276
.045
.048
.195
.233
.094
lanh dao 33
.237
.766
.223
.112
.029
-.002
.043
.118
lanh dao 34
.277
.771
-.001
.072
.170
.094
.182
-.095
lanh dao 36
.206
.629
.192
.224
.170
.110
.013
.110
dong nghiep 41
.065
.137
.123
.812
.170
.180
.020
.030
dong nghiep 42
.195
.192
.073
.771
.169
.126
.006
.215
dong nghiep 43
.181
.115
.107
.750
.167
.019
.072
-.034
tien luong 51
.138
.378
.392
.200
.212
.125
.308
-.073
tien luong 52
.050
.252
.392
.127
.335
.052
.305
-.191
tien luong 53
.225
.461
.433
-.014
.242
.209
.043
-.123
tien luong 54
.140
.220
.569
.042
.254
.058
.053
.030
tien luong 55
.410
.216
.371
.233
.269
.189
-.073
.269
tien luong 56
.232
.308
.408
.172
.247
.104
.111
.265
tien luong 57
.319
.154
.454
.152
.056
.246
.208
.183
.295
.143
.163
.158
.329
.545
.084
.153
.149
.027
.218
.111
.218
.602
.184
-.137
.223
.197
.339
.105
.181
.581
.095
.127
.305
.275
.194
.139
.189
.621
.013
.103
.684
.138
.163
.143
.051
.249
.175
.176
.737
.185
.196
.119
.011
.257
.150
.054
.747
.164
.207
.136
.132
.157
.198
.158
.712
.181
.294
.042
.122
.165
.118
-.022
.769
.203
.254
.142
.207
.013
-.036
-.036
phuc loi 81
.348
.084
.694
.104
-.025
.158
.200
.111
phuc loi 82
.268
.201
.690
.121
.067
.186
.134
.076
phuc loi 83
.221
.183
.661
.095
-.018
.278
.271
-.068
danh gia thuc hien cong

viec 71
viec 72
viec 73
viec 74
viec 75
Extraction Method: Principal Axis Factoring. Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 8 iterations.
2.2 Bc 2:

.891
Approx. Chi-Square
2837.887
df
276.000
Sig.
.000
Communalities
Extraction
Initial
.501
.419
.433
.504
.403
.412
.514
.416
.611
.529
lanh dao 31
.608
.629
lanh dao 32
.587
.632
lanh dao 33
.677
.724
lanh dao 34
.649
.702
lanh dao 36
.583
.558
dong nghiep 41
.692
.769
dong nghiep 42
.691
.737
dong nghiep 43
.583
.553
tien luong 54
.469
.424
.410
.329
.484
.413
.617
.617
.698
.706
.724
.741
.696
.685
.702
.668
phuc loi 81
.667
.713
phuc loi 82
.678
.698
phuc loi 83
.632
.678

Initial Eigenvalues
Loadings
Loadings
Factor
Total
% of
Cumulative
Variance
Total
% of
Cumulative
Variance
Total
% of
Cumulative
Variance
9.122
38.010
38.010
8.737
36.404
36.404
3.681
15.339
15.339
2.144
8.935
46.945
1.795
7.479
43.882
3.300
13.750
29.089
1.949
8.120
55.065
1.593
6.639
50.522
2.691
11.211
40.300
1.608
6.701
61.766
1.158
4.827
55.349
2.351
9.795
50.095
1.257
5.236
67.002
.874
3.643
58.991
2.135
8.897
58.991
.939
3.912
70.914
.869
3.623
74.537
.633
2.638
77.175
.604
2.516
79.691
10
.575
2.394
82.086
11
.529
2.204
84.290
12
.487
2.031
86.321
13
.427
1.779
88.099
14
.398
1.657
89.756
15
.356
1.484
91.240
16
.327
1.363
92.603
17
.303
1.263
93.866
18
.301
1.252
95.118
19
.240
.998
96.117
20
.224
.931
97.048
21
.203
.846
97.894
22
.188
.785
98.680
23
.161
.669
99.348
24
.156
.652
100.000
Extraction Method: Principal Axis

Factoring.
a
Factor
1
.767
.195
.227
.134
.211
.758
.197
.254
.118
.116
.747
.187
.174
.187
.096
.734
.182
.289
.060
.158
.700
.157
.217
.143
.187
.382
.259
.251
.221
.297
lanh dao 33
.253
.779
.178
.144
-.011
lanh dao 34
.289
.755
-.005
.076
.206
lanh dao 31
.118
.723
.186
.190
.146
lanh dao 32
.049
.706
.317
.045
.169
lanh dao 36
.223
.624
.152
.283
.128
phuc loi 81
.363
.126
.740
.107
.078
phuc loi 83
.246
.212
.729
.068
.192
phuc loi 82
.287
.214
.728
.158
.120
tien luong 54
.183
.117
.502
.089
.101
dong nghiep 41
.073
.134
.128
.831
.198
dong nghiep 42
.203
.197
.075
.788
.173
dong nghiep 43
.177
.116
.082
.688
.168
.033
.118
.047
.256
.649
.125
.061
.076
.192
.591
.172
.199
.281
-.055
.515
.241
.169
.080
.300
.486
.186
.405
.370
-.134
.419
.213
.033
.313
.134
.409
2.3 Bc 3:
Approx. Chi-Square
df
.882
2205.391
153.000
Sig.
.000
Communalities
Initial
Extraction
.320
.453
.311
.468
lanh dao 31
.587
.616
lanh dao 32
.568
.638
lanh dao 33
.649
.721
lanh dao 34
.638
.733
lanh dao 36
.566
.549
dong nghiep 41
.682
.774
dong nghiep 42
.673
.759
dong nghiep 43
.552
.596
.604
.604
.681
.703
.713
.745
.680
.683
.692
.669
phuc loi 81
.660
.735
phuc loi 82
.662
.721
phuc loi 83
.606
.650
tien luong 54
.504
.522

Initial Eigenvalues
Factor
Total
% of
Cumulative
Variance
Loadings
Loadings
Total
% of
Cumulative
Variance
Total
% of
Cumulative
Variance
7.394
41.079
41.079
7.067
39.263
39.263
3.500
19.444
19.444
2.047
11.375
52.453
1.725
9.582
48.845
3.068
17.043
36.487
1.829
10.161
62.614
1.496
8.309
57.154
2.188
12.154
48.641
1.230
6.832
69.446
.922
5.120
62.275
2.030
11.281
59.921
1.078
5.990
75.436
.609
3.384
65.659
1.033
5.737
65.659
.601
3.337
78.773
.570
3.167
81.940
.452
2.509
84.449
.409
2.272
86.721
10
.370
2.054
88.775
11
.359
1.992
90.767
12
.341
1.896
92.663
13
.306
1.702
94.365
14
.251
1.393
95.758
15
.223
1.239
96.996
16
.205
1.137
98.133
17
.175
.971
99.105
18
.161
.895
100.000
Extraction Method: Principal Axis

Factoring.
Factor
1
.788
.195
.152
.207
.145
.769
.208
.124
.223
.066
.755
.195
.176
.163
.061
.748
.189
.062
.271
.103
.706
.166
.158
.204
.105
lanh dao 33
.261
.779
.143
.146
-.072
lanh dao 34
.302
.773
.056
-.021
.204
lanh dao 32
.066
.725
.043
.302
.125
lanh dao 31
.129
.722
.191
.177
.096
lanh dao 36
.226
.628
.257
.148
.125
dong nghiep 41
.082
.151
.832
.117
.198
dong nghiep 42
.206
.209
.809
.075
.114
dong nghiep 43
.187
.113
.706
.076
.209
phuc loi 81
.383
.138
.108
.745
.037
phuc loi 82
.303
.240
.140
.739
.080
phuc loi 83
.277
.234
.068
.700
.156
tien luong 54
.195
.138
.172
.501
.204
.159
.072
.171
.094
.632
.066
.158
.226
.072
.606
B.3. Phn tch hi quy
Correlations
thoa man
Pearson Correlation
chung
Sig. (2-tailed)
N
thoa man
danh gia
chung
thuc hien cv
1.000
cong viec
.404
.559
.421
.000
.000
.000
.000
.000
200.000
200
200
200
200
200
1.000
.301
.341
.647
.295
.001
.000
.000
.001
.620
hien cv
Sig. (2-tailed)
.000
200
200.000
200
200
200
200
Pearson Correlation
.523
.301
1.000
.358
.434
.244
Sig. (2-tailed)
.000
.001
.000
.000
.007
200
200
200
1.000
.390
.393
.000
.000
N
dong nghiep
ban chat
.523
Pearson Correlation
lanh dao
nghiep
phuc loi
.620
danh gia thuc
dong
lanh dao
200
200 200.000
Pearson Correlation
.404
.341
.358
Sig. (2-tailed)
.000
.000
.000
200
200
200
200.000
200
200
Pearson Correlation
.559
.647
.434
.390
1.000
.368
Sig. (2-tailed)
.000
.000
.000
.000
200
200
200
ban chat cong Pearson Correlation
.421
.295
.244
.393
.368
viec
.000
.001
.007
.000
.000
200
200
200
200
200
N
thu nhp
Sig. (2-tailed)
N
Variables Entered/Removed
Model
1
Variables Entered
ban chat cong viec, phuc loi, lanh dao, danh gia thuc hien
a
cv, dong nghiep
a. All requested variables entered.

b. Dependent Variable: thoa man
.000
200 200.000
200
1.000
200.000
Variables Removed
Method
. Enter
Model Summary
Model
Adjusted R
Square
a
.744
Square
.553
Change Statistics
Std. Error
of the
R Square
Estimate
Change
Change
.541 .63039138
.553
df1
47.971
DurbinSig. F
df2
5
Watson
Change
194
.000
1.991
a. Predictors: (Constant), ban chat cong viec, phuc loi, lanh dao, danh gia thuc hien cv, dong nghiep
ANOVA
Model
1
Sum of Squares
df
Mean Square
Regression
95.317
19.063
Residual
77.094
194
.397
172.412
199
Total
Sig.
47.971
.000
a. Predictors: (Constant), ban chat cong viec, phuc loi, lanh dao, danh gia thuc hien cv, dong nghiep
Coefficients
Unstandardized
Standardized
Coefficients
Coefficients
Model
B
1
(Constant)
Std. Error
-9.052E-17
.045
.414
.048
lanh dao
.371
dong nghiep
Collinearity
t
Statistics
Sig.
Beta
Tolerance
VIF
.000
1.000
.413
8.554
.000
.990
1.010
.048
.370
7.692
.000
.995
1.005
.184
.049
.183
3.779
.000
.987
1.013
thu nhp
.251
.050
.242
5.012
.000
.992
1.008
ban chat cong viec
.336
.058
.278
5.747
.000
.985
1.016
danh gia thuc hien

cv
a. Dependent Variable: thoa man

a
Residuals Statistics
Minimum
Predicted Value
Std. Predicted Value
Maximum
Mean
Std. Deviation
-1.7648611
1.4731293
.0000000
.69208488
200
-2.550
2.129
.000
1.000
200
Standard Error of Predicted
.053
.239
.104
.034
200
-1.7322869
1.4707855
-.0001832
.69262356
200
-2.63910294
1.99317670
.00000000
.62242151
200
Std. Residual
-4.186
3.162
.000
.987
200
Stud. Residual
-4.204
3.239
.000
1.006
200
-2.66170478
2.09128904
.00018322
.64704995
200
-4.399
3.321
.000
1.017
200
Mahal. Distance
.393
27.569
4.975
4.258
200
Cook's Distance
.000
.196
.007
.019
200
Centered Leverage Value
.002
.139
.025
.021
200
Value
Adjusted Predicted Value
Residual
Deleted Residual
Stud. Deleted Residual
a. Dependent Variable: thoa man
PH LC C. THNG K M T
C.1. M t mc tha mn chung

- Cng ty FKB
Descriptive Statistics
N
Minimum
Maximum
Sum
Mean
Std. Deviation
thoa man chung
122
1.50
5.00
448.00
3.6721
.85889
ban chat cong viec
122
1.33
5.00
458.33
3.7568
.64857
dao tao va thang tien
122
1.33
5.00
388.00
3.1803
.89499
lanhdao
122
1.60
5.00
455.40
3.7328
.85845
dong nghiep
122
2.00
5.00
477.33
3.9126
.73955
tien luong
122
1.67
5.00
422.17
3.4604
.74260
moi truong lam viec
122
2.00
5.00
467.25
3.8299
.74500
danh gia thuc hien cv
122
1.71
5.00
470.43
3.8560
.78472
Valid N (listwise)
122
- Cc doanh nghip Bnh nh

N
Minimum
Maximum
Statistic
Statistic
Statistic
Mean
Statistic
Std. Deviation
Std. Error
Statistic
thoa man chung
200
1.25
5.00
3.5700
.06124
.86608
danhgiathuchiencongviec
200
1.00
5.00
3.6350
.06390
.90369
lanh dao
200
1.00
5.00
3.6010
.05986
.84651
dong nghiep
200
1.00
5.00
3.7583
.05907
.83538
thu nhap
200
1.00
5.00
3.3225
.05956
.84234
ban chat cong viec
200
1.00
5.00
3.6150
.05734
.81090
Valid N (listwise)
200
C.2 M t s tha mn chung v s tha mn theo cc yu t thnh phn

2.1 Yu t tha mn chung
N
Minimum
Maximum
Sum
Mean
Std. Deviation
thoa man chung 91
122
1.00
5.00
454.00
3.7213
.98133
thoa man chung 92
122
1.00
5.00
441.00
3.6148
.95733
thoa man chung 93
122
1.00
5.00
458.00
3.7541
1.03900
thoa man chung 94
122
Valid N (listwise)
122
1.00
5.00
439.00
3.5984
1.14025
thoa man chung 91

Frequency
Valid
Percent
Valid Percent
Cumulative Percent
3.3
3.3
3.3
4.9
4.9
8.2
38
31.1
31.1
39.3
46
37.7
37.7
77.0
28
23.0
23.0
100.0
122
100.0
100.0
Total
thoa man chung 92

Frequency
Valid
Percent
Valid Percent
Cumulative Percent
2.5
2.5
2.5
7.4
7.4
9.8
43
35.2
35.2
45.1
44
36.1
36.1
81.1
23
18.9
18.9
100.0
122
100.0
100.0
Total
thoa man chung 93

Frequency
Valid
Percent
Valid Percent
Cumulative Percent
2.5
2.5
2.5
12
9.8
9.8
12.3
30
24.6
24.6
36.9
44
36.1
36.1
73.0
33
27.0
27.0
100.0
122
100.0
100.0
Total
thoa man chung 94

Frequency
Valid
Percent
Valid Percent
Cumulative Percent
4.9
4.9
4.9
14
11.5
11.5
16.4
35
28.7
28.7
45.1
35
28.7
28.7
73.8
32
26.2
26.2
100.0
122
100.0
100.0
Total
2.2 Tha mn theo yu t nh gi thc hin cng vic

N
Minimum
Maximum
Sum
Mean
Std. Deviation
122
1.00
5.00
438.00
3.5902
1.00210
122
1.00
5.00
427.00
3.5000
1.06212
122
1.00
5.00
422.00
3.4590
1.08443
122
1.00
5.00
406.00
3.3279
1.10926
122
1.00
5.00
425.00
3.4836
1.03838
Valid N (listwise)
122

Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
.8
.8
.8
24
19.7
19.7
20.5
35
28.7
28.7
49.2
39
32.0
32.0
81.1
23
18.9
18.9
100.0
122
100.0
100.0
Total

Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
4.1
4.1
4.1
25
20.5
20.5
24.6
38
31.1
31.1
55.7
33
27.0
27.0
82.8
21
17.2
17.2
100.0
122
100.0
100.0
Total

Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
3.3
3.3
3.3
19
15.6
15.6
18.9
41
33.6
33.6
52.5
33
27.0
27.0
79.5
25
20.5
20.5
100.0
122
100.0
100.0
Total

Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
5.7
5.7
5.7
10
8.2
8.2
13.9
42
34.4
34.4
48.4
41
33.6
33.6
82.0
22
18.0
18.0
100.0
122
100.0
100.0
Total

Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
2.5
2.5
2.5
12
9.8
9.8
12.3
42
34.4
34.4
46.7
40
32.8
32.8
79.5
25
20.5
20.5
100.0
122
100.0
100.0
Total
2.3 Tha mn theo yu t lnh o

N
lanh dao 31
Minimum
122
1.00
Maximum
5.00
Sum
417.00
Mean
3.4180
Std. Deviation
.97777
lanh dao 32
122
1.00
5.00
396.00
3.2459
.99013
lanh dao 33
122
1.00
5.00
404.00
3.3115
1.04511
lanh dao 34
122
1.00
5.00
421.00
3.4508
.98838
lanh dao 36
122
1.00
5.00
418.00
3.4262
1.01165
Valid N (listwise)
122
lanh dao 36
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
3.3
3.3
3.3
16
13.1
13.1
16.4
45
36.9
36.9
53.3
38
31.1
31.1
84.4
19
15.6
15.6
100.0
122
100.0
100.0
Total
lanh dao 34
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
1.6
1.6
1.6
17
13.9
13.9
15.6
48
39.3
39.3
54.9
34
27.9
27.9
82.8
21
17.2
17.2
100.0
122
100.0
100.0
Total
lanh dao 33
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
3.3
3.3
3.3
26
21.3
21.3
24.6
35
28.7
28.7
53.3
42
34.4
34.4
87.7
15
12.3
12.3
100.0
122
100.0
100.0
Total
lanh dao 32
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
1.6
1.6
1.6
28
23.0
23.0
24.6
44
36.1
36.1
60.7
34
27.9
27.9
88.5
14
11.5
11.5
100.0
122
100.0
100.0
Total
lanh dao 31
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
3.3
3.3
3.3
16
13.1
13.1
16.4
42
34.4
34.4
50.8
45
36.9
36.9
87.7
15
12.3
12.3
100.0
122
100.0
100.0
Total
2.4 Tha mn theo yu t thu nhp

N
Minimum
Maximum
Sum
Mean
Std. Deviation
phuc loi 81
122
1.00
5.00
405.00
3.3197
1.09293
phuc loi 82
122
1.00
5.00
394.00
3.2295
1.07401
phuc loi 83
122
1.00
5.00
394.00
3.2295
1.05851
tien luong 54
122
1.00
5.00
396.00
3.2459
.86542
Valid N (listwise)
122
phuc loi 81
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
5.7
5.7
5.7
21
17.2
17.2
23.0
37
30.3
30.3
53.3
40
32.8
32.8
86.1
17
13.9
13.9
100.0
122
100.0
100.0
Total
phuc loi 82
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
4.1
4.1
4.1
26
21.3
21.3
25.4
45
36.9
36.9
62.3
28
23.0
23.0
85.2
18
14.8
14.8
100.0
122
100.0
100.0
Total
phuc loi 83
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
5.7
5.7
5.7
19
15.6
15.6
21.3
52
42.6
42.6
63.9
27
22.1
22.1
86.1
17
13.9
13.9
100.0
122
100.0
100.0
Total
tien luong 54
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
.8
.8
.8
22
18.0
18.0
18.9
54
44.3
44.3
63.1
36
29.5
29.5
92.6
7.4
7.4
100.0
122
100.0
100.0
Total
2.5 Tha mn theo yu t ng nghip

N
Minimum
Maximum
Sum
Mean
Std. Deviation
dong nghiep 41
122
1.00
5.00
443.00
3.6311
.98920
dong nghiep 42
122
1.00
5.00
451.00
3.6967
.92611
dong nghiep 43
122
1.00
5.00
445.00
3.6475
.96998
N
Minimum
Maximum
Sum
Mean
Std. Deviation
dong nghiep 41
122
1.00
5.00
443.00
3.6311
.98920
dong nghiep 42
122
1.00
5.00
451.00
3.6967
.92611
dong nghiep 43
122
1.00
5.00
445.00
3.6475
.96998
Valid N (listwise)
122
dong nghiep 43
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
1.6
1.6
1.6
13
10.7
10.7
12.3
35
28.7
28.7
41.0
48
39.3
39.3
80.3
24
19.7
19.7
100.0
122
100.0
100.0
Total
dong nghiep 42
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
1.6
1.6
1.6
10
8.2
8.2
9.8
34
27.9
27.9
37.7
53
43.4
43.4
81.1
23
18.9
18.9
100.0
122
100.0
100.0
Total
dong nghiep 41
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
2.5
2.5
2.5
13
10.7
10.7
13.1
33
27.0
27.0
40.2
50
41.0
41.0
81.1
23
18.9
18.9
100.0
122
100.0
100.0
Total
2.6 Tha mn theo yu t bn cht cng vic
N
Minimum
Maximum
Sum
Mean
Std. Deviation
122
1.00
5.00
403.00
3.3033
.99494
122
1.00
5.00
465.00
3.8115
1.04709
Valid N (listwise)
122

Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
3.3
3.3
3.3
10
8.2
8.2
11.5
26
21.3
21.3
32.8
47
38.5
38.5
71.3
35
28.7
28.7
100.0
122
100.0
100.0
Total
C.3. Kim nh cc yu t c nhn

3.1. So snh s tha mn theo gii tnh
Independent Sample T-test
Group Statistics
gioi tinh
thoa man chung
Mean
Std. Deviation
Std. Error Mean
nam
61
3.5000
.93541
.11977
nu
61
3.3238
.85920
.11001
Independent Samples Test

Levene's Test for
Equality of
Variances
t-test for Equality of Means

95% Confidence
Interval of the
Sig. (2-
Sig.
df
Mean
Std. Error
Difference
tailed) Difference Difference Lower
Upper
thoa man Equal

chung
variances
.606
.438 1.084
120
.281
.17623
.16262 -.14575
.49821
1.084 119.143
.281
.17623
.16262 -.14578
.49823
assumed
Equal
variances not
assumed
Thng k m t mc tha mn trung bnh theo gii tnh
gioi tinh
nam
nu
Mean
Mean
3,6525
3,2918
gioi tinh
nam
nu
Mean
Mean
lanh dao
3,5213
3,2197
gioi tinh
dong nghiep
thu nhap
nam
nu
Mean
Mean
3,7322
3,5847
nam
nu
Mean
Mean
3,5246
2,9945
gioi tinh
nam
nu
Mean
Mean
ban chat cong viec
3,5656
3,5492
gioi tinh
nam
nu
Mean
Mean
thoa man chung
3,5000
3,3238
3.2 So snh s tha mn theo tui

ANOVA
Descriptives
thoa man chung
95% Confidence Interval for
Mean
Std.
N
Mean
Deviation
Std. Error
Lower Bound Upper Bound
Minimum Maximum
duoi 25
10
3.0250
1.18702
.37537
2.1759
3.8741
1.50
4.75
tu 25 den 34
71
3.4965
.84778
.10061
3.2958
3.6971
1.25
5.00
tu 35 den 44
31
3.2742
.87406
.15699
2.9536
3.5948
1.50
5.00
tu 45 tro len
10
3.6250
.98777
.31236
2.9184
4.3316
1.50
4.75
122
3.4119
.89876
.08137
3.2508
3.5730
1.25
5.00
Total
Test of Homogeneity of Variances

thoa man chung
Levene Statistic
.829
df1
df2
3
Sig.
118
.481
ANOVA
thoa man chung

Sum of Squares
Between Groups
3.047
df
Mean Square
3
1.016
F
1.266
Sig.
.289

thoa man chung
Levene Statistic
df1
df2
Sig.
Within Groups
94.693
118
Total
97.740
121
.802
Thng k m t mc tha mn trung bnh theo tui
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
3,6800
3,6085
3,1548
3,2800
tuoi
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
lanh dao
3,2600
3,3549
3,4452
3,3600
tuoi
dong nghiep
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
3,7667
3,6197
3,8495
3,2333
tuoi
thu nhap
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
3,4667
3,3005
3,0538
3,4000
tuoi
ban chat cong viec
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
3,6000
3,5563
3,5806
3,4500
tuoi
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
tuoi
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
thoa man chung
3,0250
3,4965
3,2742
3,6250
3.3 So snh s tha mn theo trnh

ANOVA
Descriptives
thoa man chung
95% Confidence Interval
N
lao dong pho
Mean
Std.
Std.
Deviation
Error
for Mean
Minimum Maximum
39
3.4551
.99484
.15930
3.1326
3.7776
1.25
5.00
20
3.0375
.99761
.22307
2.5706
3.5044
1.50
5.00
trung cap
30
3.4083
.91086
.16630
3.0682
3.7485
1.50
4.75
cao dang
24
3.4896
.63622
.12987
3.2209
3.7582
2.50
4.75
3.8611
.61379
.20460
3.3893
4.3329
3.00
4.50
122
3.4119
.89876
.08137
3.2508
3.5730
1.25
5.00
thong
cong nhan ky
thuat
dai hoc tro len

Total

thoa man chung
Levene Statistic
2.059
df1
df2
4
Sig.
117
.091
ANOVA
thoa man chung
Sum of Squares
Between Groups
df
Mean Square
4.838
1.209
Within Groups
92.903
117
.794
Total
97.740
121
Sig.
1.523
.200
Thng k m t mc tha mn trung bnh theo trnh
trinh do hoc van

lao dong pho
cong nhan ky
thong
thuat
trung cap
cao dang
dai hoc tro len
Mean
Mean
Mean
Mean
Mean
3,4410
3,2900
3,3933
3,6250
3,8667
trinh do hoc van

lao dong pho thong
cong nhan ky thuat
trung cap
cao dang
dai hoc tro len
Mean
Mean
Mean
Mean
Mean
lanh dao
3,3436
2,9900
3,4733
3,4583
3,7556
trinh do hoc van

lao dong pho thong cong nhan ky thuat
Mean
dong nghiep
Mean
3,8034
3,2000
trung cap
cao dang
dai hoc tro len
Mean
Mean
Mean
3,5778
3,9028
3,6667
trinh do hoc van
thu nhap
lao dong pho thong
cong nhan ky thuat
trung cap
cao dang
dai hoc tro len
Mean
Mean
Mean
Mean
Mean
2,9573
3,1167
3,2556
trinh do hoc van
3,5556
4,1111
lao dong pho
cong nhan ky
thong
thuat
trung cap
cao dang
dai hoc tro len
Mean
Mean
Mean
Mean
Mean
ban chat cong viec
3,5513
3,3500
3,4333
3,6458
4,2222
trinh do hoc van

lao dong pho
thong
cong nhan ky thuat
trung cap
cao dang
dai hoc tro len
Mean
Mean
Mean
Mean
Mean
thoa man chung
3,4551
3,0375
3,4083
3,4896
3,8611
3.4 so snh s tha mn theo thu nhp

ANOVA
Descriptives
thoa man chung
Mean
Std.
N
duoi 2 trieu
tu 2 den 5
trieu
tu 5 den 9
trieu
tren 9 trieu
Total
Mean
Deviation
Std. Error
Minimum Maximum
31
3.3306
.89765
.16122
3.0014
3.6599
1.25
4.75
76
3.3914
.94193
.10805
3.1762
3.6067
1.50
5.00
13
3.6154
.65840
.18261
3.2175
4.0133
2.75
4.50
4.1250
.17678
.12500
2.5367
5.7133
4.00
4.25
122
3.4119
.89876
.08137
3.2508
3.5730
1.25
5.00

thoa man chung
Levene Statistic
1.448
df1
df2
3
Sig.
118
.232
ANOVA
thoa man chung
Sum of Squares
df
Mean Square
Sig.
Between Groups
1.792
.597
Within Groups
95.949
118
.813
Total
97.740
121
.735
.533
Thng k m t mc tha mn trung bnh theo thu nhp
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
thoa man chung
3,3306
3,3914
3,6154
4,1250
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
ban chat cong viec
3,3226
3,5921
3,7308
4,7500
thu nhap
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
2,9355
3,2807
3,7436
4,3333
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
dong nghiep
3,7312
3,6447
3,4103
4,6667
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
lanh dao
3,2710
3,3868
3,5385
3,2000
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
3,3742
3,4947
3,4000
4,6000
3.5 So snh s tha mn theo b phn lm vic

ANOVA
Descriptives
thoa man chung
Mean
Std.
N
van phong
Mean
Deviation
Std. Error
Minimum Maximum
64
3.4453
.86312
.10789
3.2297
3.6609
1.50
5.00
41
3.1951
1.02242
.15968
2.8724
3.5178
1.25
5.00
11
3.6591
.51566
.15548
3.3127
4.0055
3.00
4.75
khac
4.0833
.43780
.17873
3.6239
4.5428
3.25
4.50
Total
122
3.4119
.89876
.08137
3.2508
3.5730
1.25
5.00
xuong san
xuat
phuc vu

thoa man chung
Levene Statistic
3.373
df1
df2
3
Sig.
118
.021
ANOVA
thoa man chung
Sum of Squares
Between Groups
Within Groups
df
Mean Square
5.375
1.792
92.365
118
.783
Sig.
2.289
.082
ANOVA
thoa man chung
Sum of Squares
Between Groups
df
Mean Square
5.375
1.792
Within Groups
92.365
118
.783
Total
97.740
121
Sig.
2.289
.082
Thng k m t mc tha mn trung bnh theo b phn

bo phan
van phong
xuong san xuat
phuc vu
khac
Mean
Mean
Mean
Mean
3,4938
3,2488
3,7636
4,2333
bo phan
van phong
xuong san xuat
phuc vu
khac
Mean
Mean
Mean
Mean
lanh dao
3,4250
3,2927
3,3273
3,4000
bo phan
van phong
xuong san xuat
phuc vu
khac
Mean
Mean
Mean
Mean
dong nghiep
3,6354
3,5610
3,7576
4,3889
bo phan
thu nhap
van phong
xuong san xuat
phuc vu
khac
Mean
Mean
Mean
Mean
3,3906
3,0407
3,0303
3,7778
bo phan
ban chat cong viec
van phong
xuong san xuat
phuc vu
khac
Mean
Mean
Mean
Mean
3,5625
3,3415
3,9545
4,2500
bo phan
thoa man chung
van phong
xuong san xuat
phuc vu
khac
Mean
Mean
Mean
Mean
3,4453
3,1951
3,6591
4,0833

Do Luong Muc Do Thoa Man Trong Cong Viec Cua Nguoi Lao Dong Tai Cty Co Phan Fresenius Kabi Bidip

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Do Luong Muc Do Thoa Man Trong Cong Viec Cua Nguoi Lao Dong Tai Cty Co Phan Fresenius Kabi Bidip

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B GIO DC V O TO

TRNG I HC KINH T TP. H CH MINH

O LNG MC THA MN TRONG CNG VIC

LUN VN THC S KINH T

NGI HNG DN KHOA HC: PGS.TS TRN KIM DUNG

BNH NH, NM 2010

O LNG MC THA MN TRONG CNG VIC CA NGI

LUN VN THC S KINH T

NGI HNG DN KHOA HC: PGS.TS TRN KIM DUNG

BNH NH, NM 2010

CHNG 3. KIM NH THANG O ................................................................... 21

1. Tm tt ni dung nghin cu ................................................................................ 64

DANH MC BNG BIU V HNH

Bng 1.1 Tm lc v cc yu t thnh phn ca cc nghin cu trc ................... 8

Bng 4.4: Kt qu thng k m t mc tha mn theo nh gi thc hin cng vic

Bng 4.28: Kt qu I.Sample T-test so snh mc tha mn theo gii tnh

Hnh 4.6. Biu mc tha mn trung bnh........................................................ 57

ca cc tc gi: Nguyn Trn Thanh Bnh, Chu Vn Ton... th mc tha mn

hot ng vi tng vn u t trn 20.000 t ng- cha c mt nghin cu khoa

Ch kho st nhng lao ng ang lm vic ti Bnh nh v khng phi l

Giai on 1: kim nh thang o v phn tch m hnh hi quy v mc

Giai on 2: o lng mc tha mn trong cng vic ca ngi lao

Phng php kho st thun tin.

PHN I. THIT LP M HNH NGHIN CU V KIM NH THANG

Theo Spector (1997)

s tha mn cng vic n gin l vic ngi ta

cm thy thch cng vic ca h v cc kha cnh cng vic ca h nh th no.

Theo Kreitner v Kinicki (2007)

, s tha mn cng vic ch yu phn

nh mc mt c nhn yu thch cng vic ca mnh. chnh l tnh cm hay

Theo Ellickson v Logsdon (2001)

th cho rng s tha mn cng vic

c nh ngha chung l mc ngi nhn vin yu thch cng vic ca h,

, tha mn trong cng vic l trng thi m ngi

lao ng c nh hng hiu qu r rng i cng vic trong t chc.

th cho rng tha mn trong cng vic c hiu l

ngi lao ng thc s cm thy thch th i vi cng vic ca h.

th cho rng tha mn trong cng vic l phn

ng tch cc i vi cng vic.

nh ngha rng tha mn trong cng vic l thi v cng

Theo Schemerhon (1993, c trch dn bi Luddy, 2005)

tha mn cng vic nh l s phn ng v mt tnh cm v cm xc i vi cc

Theo cch tip cn ca Foreman Facts (Vin quan h lao ng NewYork,

ny cng c tc gi Trn Kim Dung (2005) p dng khi nghin cu s hi lng

nghip nh: V Khc t (2009)

o lng mc tha mn ca nhn vin vn

o; Trn c Duy (2009)

khi kho st mc tha mn ca nhn vin ti cng ty

Scavi s dng thang o gm 3 yu t: tin lng, mi trng lm vic v lnh o.

Nguyn Trn Thanh Bnh (2009)

khi o lng mc tha mn ca ngi lao ng

ti cng ty c phn c kh ch to my Long An tc gi s dng thang o gm 6

Foreman Schem- Smith

Bn cht cng vic

Foreman Schem- Smith

Quan h cng chng

Nh vy thnh phn thang o mc tha mn trong cng vic ca ngi lao

l phc li, v mi trng lm vic ca Trn Kim Dung (2005)

nh gi thc hin cng vic

1.3.2 Mi quan h gia s tha mn vi cc thnh phn cng vic v mc

H3: cm nhn ngi lao ng cng tha mn vi lnh o th h cng tha mn

Theo nghin cu ca Andrew (2002)

v s tha mn trong cng vic ti

Hoa K v mt s quc gia khc, kt qu nghin cu cho thy mc hi lng