EIB CHI NHANH,

QUAN : ................................................................................................................

BANG KHAO SAT

Toi la sinh vien Trng ai Hoc Kinh Te Thanh pho HCM. Hien toi ang
thc hien mot nghien cu ve s hai long cua khach hang tai Ngan
hang TMCP Xuat Nhap Khau (EXIMBANK) tren a ban Thanh Pho Ho
Ch Minh.
Rat mong Anh/Ch danh chut thi gian e chia se quan iem va y
kien cua mnh khi s dung dch vu tai Eximbank. Chung toi xin cam oan
nhng thong tin t Anh/Ch hoan toan c gi b mat.
S tra li khach quan cua Anh/Ch se gop phan quyet nh s thanh
cong cua e tai nghien cu nay va quan trong hn la giup Ngan
hang y thc c tnh hnh thc te, t o giup ngan hang co nhng
hng cai thien ngay cang tot hn e co the ap ng nhu cau cua
khach hang.
Cam n s hp tac cua Anh/Ch chuc Anh/Ch sc khoe, thanh cong
va hanh phuc!
Phan I: Xin cho biet mc o ong y cua anh / ch oi vi cac
phat bieu sau ay ve ngan hang bang cach anh dau gach
cheo (X) vao cac o tng ng ben di theo quy c nh sau:
Hoan toan khong ong y : 1
Khong ong y : 2
Tng oi
khong ong y : 3
Bnh thng : 4
Tng oi ong y : 5
ong y : 6
Hoan
toan ong y : 7
O TIN CAY
1 EIB ha se thc hien mot ieu g o vao khoang thi
gian cu the ngan hang se thc hien
2 EIB thc hien dch vu ung ngay t lan au tien
3 EIB san sang quan tam va giai quyet thoa ang
nhng van e ma khach hang gap phai
4 EIB cung cap dch vu ung nh thi gian ho a ha
5 EIB thong bao chnh xac cho khach hang khi nao
dch vu se c thc hien
AP NG

Mc o ong
y
1 2 3 4 5 6 7
1 2 3 4 5 6 7
1 2 3 4 5 6 7
1 2 3 4 5 6 7
1 2 3 4 5 6 7

Mc o ong
y
6 Nhan vien EIB thc hien dch vu cho khach hang mot 1 2 3 4 5 6 7
cach nhanh chong
7 Nhan vien EIB luon luon san long giup khach
1 2 3 4 5 6 7
hang
8 Nhan vien EIB khong bao gi to ra qua ban ron e 1 2 3 4 5 6 7
khong ap ng yeu cau cua khach hang
Mc o ong
NANG LC PHUC VU
y
9 Hanh vi cua nhan vien EIB ngay cang tao s tin
1 2 3 4 5 6 7
tng oi vi khach hang
1 Khach hang cam thay an toan khi thc hien giao
1 2 3 4 5 6 7
dch
vi
ngan
hang
EIB
0
HO TEN NGI KHAO
SAT : .............................................................................................

Trang 1

EIB CHI NHANH,

QUAN : ................................................................................................................

1 Nhan vien EIB bao gi cung phuc vu khach hang

1 tan tnh, chu ao
1 Nhan vien EIB co u kien thc chuyen mon e
2 tra li cac cau hoi cua khach hang
S ONG CAM

1 2 3 4 5 6 7
1 2 3 4 5 6 7

Mc o ong
y
1 Ngan hang EIB co cac chng trnh the hien s quan 1 2 3 4 5 6 7
3 tam en khach hang
1 Nhan vien EIB chu ong quan tam en tng khach 1 2 3 4 5 6 7
4 hang
1 EIB luon lay li ch cua khach hang lam tam niem 1 2 3 4 5 6 7
5
1 Nhan vien EIB hieu ro nhu cau cu the cua khach
1 2 3 4 5 6 7
6 hang
Mc o ong
S HU HNH
y
1 C s vat chat ,trang thiet b cua EIB rat hien ai
1 2 3 4 5 6 7
7
1 Cac tien nghi phuc vu khach hang tot ( ni e xe
1 2 3 4 5 6 7
8 thuan tien, nha ve sinh, khu vc i ,nc uong ...)
1 Nhan vien cua EIB co trang phuc gon gang, lch s 1 2 3 4 5 6 7
9
2 EIB bo tr thi gian lam viec thuan tien
1 2 3 4 5 6 7
0
2 EIB co cac tai lieu, sach anh gii thieu ve dch
1 2 3 4 5 6 7
1 vu NH rat cuon hut
Mc o ong
GIA CA
y
EIB
ap
dung
mc
lai
suat
canh
tranh
2
1 2 3 4 5 6 7
2
2 Chi ph giao dch cua EIB la hp ly
1 2 3 4 5 6 7
3
2 EIB co chnh sach gia linh hoat
1 2 3 4 5 6 7
4
Mc o ong
S HAI LONG CHUNG
y
2 Nhn chung Anh / ch hoan toan hai long khi giao dch 1 2 3 4 5 6 7
5 vi EIB
2 Anh / ch san sang gii thieu EIB cho nhng ngi
1 2 3 4 5 6 7
khac
6
2 Trong thi gian ti Anh / ch van tiep tuc s dung
1 2 3 4 5 6 7
7 dch vu cua EIB
Phan II: Mot so thong tin khac:
1.

Thong tin ca nhan:

Ho va ten cua anh / ch: ..................................................................

HO TEN NGI KHAO

SAT : .............................................................................................

Trang 2

EIB CHI NHANH,

QUAN : ................................................................................................................

Nam
N
So ien
thoai:........................................................................................................................
......
a ch:
..................................................................................................................................
.....
2.

Tuoi:

T 40 en
Tren 50

3.
Trnh o hoc van:
Trung hoc, cao ang

#
Di 5 trieu

ai hoc

Sau ai hoc

T 5- 7 trieu

T 7 10 trieu

Tren 10 trieu
Thi gian s dung dch vu :

# Di 1 nam
# Tren 3 nam
6.

Pho thong trung hoc

Thu nhap hang thang

#
#
5.

T 20 en 30

T 30 en 40

#
50 #

4.

Di 20

# T 1 en 3 nam

Loai dch vu khach hang ang s dung:

# The rut tien va thanh toan noi a

# The

rut tien va thanh toan quoc te

# Tai khoan nop, rut nhan chuyen khoan

# Tiet

kiem co ky han

# Vay tieu dung

7.

# Khac

Vui long cho biet nghe nghiep hien tai cua Anh/ Ch :

# Khu Vc Nha Nc
# T buon ban kinh doanh,dch vu

# Khu vc T Nhan
# Hoc sinh Sinh

vien

# Hu Tr

Khac

HO TEN NGI KHAO

SAT : .............................................................................................

Trang 3