Australia Inbound process

Project Name Project Description

Australia inbound To Handle Incoming Calls From Existing Customers Experiencing Computer Related Problems. In Order To Provide Basic or Technical Assistance Online Assistance for Billing Transfer And Escalate Calls If Irrelevant To The Queue. To Provide Extensive Support And Assistance 25 to 30 minims 20 (FTE) 10 Technical 10 Non Technical +3 (Project heads

Seats Required

Payout Type of Project Turn Around Time Technology used

AUS $ 9 per/ Hour Handle Incoming Calls From Existing Customers Experiencing 365 Days 24/7 AVAYA Predictive Diallers (OR EQUIVALENT) Modern Computers with High End configuration Leased Line HIGH End Bandwidth Dedicated Servers - 2 x Intel Dual Quad Core Xeon E5405 2.0Ghz (8 Cores)

Certifications Required Payment Frequency Training & Support Advance payment Challenges faced

OSP / DOT, STPI Every 30 Days Migration Training / ONSITE Hands ON Training Aus $ 50,000 Client Advance Will Be Wired To The Center On The Day Of Technical Testing And Training ON - SITE 20 service experts with 3 admin panel having excellent exposure to telephone etiquette pertaining to customer service. A service team with equal ratio of male / female telephonic officers as the staffing scheme. A quality control and a call monitoring team to meet essentials as sighted on the service Level agreement. Able to setup inbuilt resources, for training / staffing / recruitment. Ensuring professional approach / call handling skills, in line with the agreed call handling time. Company profile & required documents to be emailed for validation. If validated, NDA & CIS will be emailed. Service level agreement will be sent for acceptance and signatures. Invoice for the commitment bond will be rolled along with the SLA. Sla / invoice have to be signed and honoured simultaneously. Center visit for technical

assessment / onsite training will be scheduled client advance will be wired before the day the service provider goes live quality assessment will be reviewed and feed back given on a day to day basis via call barging invoices have to be raised and sent on the 28th day of every month