Tng i in thoi l g ?

Tng i in thoi l 1 h thng chuyn mch gip cho cc u cui gi cho nhau v gi ra ngoi trn mt s ng thu bao ca cc nh cung cp Xu hng doanh nghip ngy cng pht trin ln mnh, nhu cu trao i thng tin ngy cng nhiu, hng lot nh cung cp ra i dn n gi thnh lp t v cc in thoi ngy cng r. Tuy nhin vic trang b cho mi c nhn 1 s in thoi c nh n mt lc no but doanh nghip phi suy ngh li v chi ph u t v kh nng tp trung qun l khng cao. Hn na, lit k hng lot s in thoi s khin i tc lng tng khi la chn s in thoi trong danh b lin h cng vic. Mt s in thoi duy nht qung b cho ton doanh nghip s l gii php ti u, thng qua h thng tng i ni b, cuc gi s n c ni i tc c nhu cu lin lc. Hn th na, nu tn dng c ht cc tnh nng sn c, ngi s dng s gim thiu mt s yu cu u t khc m h thng tng i ni b tch hp sn. Chng ta lm quen vi mt vi khi nim trc khi la chn: I. Tng i l g: Tng i l 1 h thng chuyn mch gip cho cc u cui gi cho nhau v gi ra ngoi trn mt s ng thu bao ca cc nh cung cp II. Nhng ai nn dng tng i: Cc cng ty, cc vn phng, tp th, cc khch sn, nh hng, nh ngh, nh my, nh ring .... cn lin lc ni b, chuyn cuc gi n ngi cn nghe v bo mt cuc in m (khng lp song song) u c nhu cu. III. Li ch khi dng in thoi tng - Lin lc ni b s khng mt cc ph bu in. - Bo mt cc cuc gi ni b. - Tn dng c hiu qu ti a cc ng trung k bu in. - Tng i c kh nng h tr cc bin php tit kim cho cng ty, t chc ca bn nh: . C kh nng chn cc cuc gi khng mong mun: huyn, di ng lin tnh, quc t. . Qun l chi ph: Dng Account code (m s ngi dng) qun l chi tit cuc gi ca tng cc nhn thng qua tnh ton mc chi ph, c th ci t phn mm tnh cc hoc my in qun l ph thoi ca cng ty bn. . C th tch hp VoIP lin kt gia cc tr s ca cng ty vi nhau giao dch khng mt ph. . Chuyn cuc gi cho ngi khc m bn khng phi di chuyn khi bn lm vic.

. S dng 1 s lin lc giao dch vi khch hng. . C tch hp li cho khi khch hng ca cng ty gi n. Qu v c th cho chung bt k my in thoi no trong cng ty ca bn. V d: - Trong gi lm vic bn c th cho chung bn tip tn - Gi ngh tra bn c th khng mun b lm phin nn c th khng cho chung hoc cho chung phng bo v. - Ti bn c th thay bng li cho v d nh: Hin cng ty ht gi lm vic mong qu khch gi n s... IV. Nhn hiu: C khong hn 100 nhn hiu tng i ln nh khc nhau, nhng ti Vit Nam th phn tng i ni b thng c chia phn bi cc hng sau: Panasonic, Siemens, Erission, Avaya, NEC- Nitsuko, Alcatel, Nortel, Lucent, LG, Samsung, IntelBras,. v cc tng i trong nc nh Miswi, Sun,. V. La chn tng i: 1. La chn theo cu hnh: Tu theo nhu cu s dng hin ti/ tng lai m nh hng xy dng v trang b theo cu hnh ph hp hin ti v c kh nng m rng v lu di. 2. La chn theo chc nng, nhim v, nhu cu khai thc: - S dng cng ngh Analog hin thi hay n u cng ngh s IP. - Tp trung cuc gi n v 1 u mi, chuyn cuc gi theo yu cu nh hng. - Sp xp ngi dng vo nhm COS, UCD, Account Code. - Tr li cuc gi qua l tn hoc qua h thng DISA-OGM - nh s ni b theo yu cu v chi tit cuc gi ra thng qua h thng tnh cc hoc my in. - ng k nhm lin t v o cc nu cn - S dng gi dch v, Hotline/warmline, Emergency/VIP call - Voice mail, Door phone/door Opener, Music -BGM, Paging. 3. Thng hiu v kh nng u t - Hin nay khng kh lm trang b mt h thng tng i ni b. Tuy nhin, vic la chn 1 thng hiu ni ting ng ngha vi n gi cht lng km theo. Ngoi ra, hin nay mt s

thit b ca Trung Quc v Vit nam c th p ng c mt s nhu cu khai thc ca ngi s dng. 4. Cc vn khc: - Cng ngh in thoi IP-SIP (VoIP) hin ang c quan tm u t do mc cc gi min ph thng qua cc ng truyn tr trc (xem bi vit v VoIP s trc) - H thng tng i Analog hin nay (a s doanh nghip hin dng) cng c th nng cp s dng theo chun SIP-IP (H.232) bng cch thm thit b ph tr. VI. Kt lun Tng i ni b l mt cng c quan trng cho vn phng ca bn tr nn chuyn nghip v hiu qu hn. Vi mi thng hiu, c cc tnh nng ring bit v p ng cho mt nhu cu ring bit c kho st. Do , vic la chn mt h thng tng i t yu cu vn hnh v khai thc ph hp vi doanh nghip l vn quan tm ca cc nh u t. Tuy nhin, bn cng khng khng cn suy ngh nhiu, hy gi mt nh cung cp chuyn nghip v a ra yu cu, h s t vn min ph cho bn, m bo bn s hi lng, c tho mn v p ng mi vn t ra. Nu cn, bn cng c th gi cho cng ty chng ti c t vn. Mt s thut ng chung: - Thu bao in thoi: l s in thoi c cung cp bi cc nh cung cp (Bu in, Viettel, Saigon Postel...) - Trung k (Central Office CO - Trunk): ni v ng dy in thoi ca cng ty lp vo tng i in thoi ni b cng ty giao dch. - Trung k lung (E1, T1): thay v thu bao tng ng dy in thoi, 1 cng ty c nhu cu giao dch nhiu c th thu bao theo lung ( E1: 32 thu bao thoi, T1: 24 thu bao thoi) giao tip vo tng i. - Thu bao ni b (extension): mi tng i c 1 phng thc nh s thu bao ni b khc nhau nhng tp trung li l: ch nh 1 s in thoi cho 1 c nhn khi cn lin lc vi cc nhn , ch cn bm s danh b ni b ca ngi . Thng thng, cc loi tng i hin nay cho php nhiu nh dng (nh 2 s, 3 s, 4 s) v cho php i s theo yu cu. V d: i s trng vi s phng khch sn, i s theo thch.. - Transfer (Chuyn cuc gi): Khi thu bao in thoi gi vo cng ty, l tn nghe my, mc tiu ca cuc gi l mt thu bao khc (nh kinh doanh, k thut. c th l thu bao ni b hoc thu bao in thoi, k c di ng hoc thu bao quc t), ngi nghe c nhim chuyn cuc gi n ngi c yu cu. - Forward (chuyn hng gi): Khi c nhu cu tip nhn khng b st bt k cuc in thoi gi n, ngi dng c th chuyn hng cuc gi n mt thu bao khc m mnh ang s dng (c th l thu bao ni b hoc thu bao in thoi, k c di ng hoc thu bao quc t).

- Paging: Mt s c bt ng (st nh, ho hon. ) hoc 1 cn thng bo rng ri trong phm vi thit lp trc s c thng bo ra h thng loa t bt k my in thoi no m ngi dng c th tip cn nhanh chng thng bo x l s c. - DISA (Direct Inward System Access): H thng truy nhp trc tip thu bao cho php ngi dng tip cn ti thu bao khng thng qua l tm. - OGM (Outgoing Message): Bn tin thng bo v li cho ghi m c pht ra hng dn ngi dng cc bc tip cn tip theo. - Time Service: (Gi phc v): Cho php ci t thi gian phc v (Ngy/m/Tra) theo tng nhu cu. - Call ID: hin th s gi n. - DECT phone: My in thoi m bng con k thut s - IP phone: Mt thu bao c s IP tnh c th gi 1 thu bao IP khc trn mng Internet thng qua cc ng truyn lin thng (Lease line, ISDN, ADSL.) khng tn cc ph (xu hng hin nay) v khng phn bit bin gii. - Indicate console: Hin th trng thi bn/ri ca thu bao ni b - DND (Do not Disturb - Khng lm phin) Ch ci t my bn khi khng mun tip cuc gi n x l v vic khc (hi hp, tip khch) - One Touch Dialing: Phng thc quay s tc bng cch ci sn s ch nh m khi cn n 1 nt quay s. - Walking COS (Class of Service): Ch nh cc lp dch v phn lp ngi dng (gi lin tnh, quc t, di ng.) - Door phone/Door Opener: Chc nng thc hin iu khin ng m ca hoc thng bo ni dung cho ngi c thm quyn thng qua hnh thc thoi (kt hp v DISA- OGM, c th m ca t xa) - Hold: Gi cuc gi x l thng tin, u dy bn kia c nghe nhc do thit b pht ra. - Emergency/ VIP call: Khi c nhu cu thoi nhng trung k b chim ht, thu bao c chc nng ny c th ngt bt k trung k no thc hin cuc thoi ca mnh. - Hot line/Warm line: Khi nhc my ln, my c ch nh s chung ngay lp tc (Hotline) hoc chung sau vi giy (Wrmline) m khng cn bm s. Thng dng cho cc ngn hng (bo ng) hot gi cp cu, cu h.. - Call Waiting: 1 cuc in m ang din ra, 1 cuc gi khc ang n, ngi nghe c thng bo bng m hiu chung (tt. .tt), khi , ngi nghe c th gi cuc gi ang in m, x l cuc gi n v sau tip tc m thoi. - Time reminder: Chc nng nh gi bo thc

- Extention Lock: Kho my ni b khng cho ngi khc s dng bng password do ngi dng to ra. - UCD (Uniform Call Distribution): Hnh thc chung phn phi cho tng nhm my (Group) theo kiu quay vng (Ring) hoc u cui (terminate), chc nng ny thng dng cho cc nhm my nh nhm kinh doanh, t vn, bnh hng,.) - Conferrence: Hnh thc ni chuyn/ hi ngh qua thoi 3-4-5 ngi bng cch kt ni t h thng tng i in thoi - Call Pickup: Khi thu bao A ang bn x l cng vic, thu bao B c th chim chung thoi ca thu bao A x l gip cho thu bao A. Kh nng xy ra khi 2 thu bao cng nhm. - Voice mail: H thng hp th thoi lu tr/ hng dn tn hiu thoi - SMDR (Station Message Detail Recording): Hin th chi tit cuc gi c ghi nhn thng qua thit b vo ra (My in/ phn mm tnh cc) kim sot. - Battery Backup: H thng UPS (Uninterrupted Power System - H thng chng cp in) ch cho in trong vng 10-30 pht - vi kh nng u t), tuy nhin, h thng thng tin lin lc cn t nht 8-12 gi lin lc, h thng Battery backup h tr c kh nng ny. - Music (BGM- Back Ground Music): Th ngh xem, 1 cuc gi n thu bao ni b pht bi Happy Birthday nhn sinh nht ngi nghe s lm cho ngha cuc sng thm phn hp dn, tnh nng ny thng c p dng cho cc khch sn, hoc thng thy cc i 1080. Tuy nhin vn c th thc hin ti bt k u. - Polarity Reverse Detection: Tnh nng o cc cuc gi h thng SMDR ghi nhn chnh xc thi gian bt u v kt thc cuc gi. - Nhm lin t: 1 s in thoi giao dch cho 1 c quan, doanh nghip sao cho cuc gi n lun c tip nhn v x l kp thi thng qua cc s my khc.

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