6

I.

I.

(Statistics)

(Status)

Computer / Data

ex)

Advanced Statistics
Data Mining
CRM
-Customer Relationship Management

I.

1.

(Sampling) ,

2.

(Population) .
,

1.

Sampling () :

2.

Basic Statistics ( ) : Data , , Data

3.

Inferential Statistics ( ) : Sampling Data

4.

Prediction ( ) : Data

 ()

I.

A 10,000 ?

K ?

M ?

H ?

( ) ?

(Probability)

I.

(Definition of Probability)

,

(Formula)

=
(Probability)

Thinking

1 1/6 ?
60 3 ?

(Random Variable)

I.

(Random Variable)

ex1) X X
0,1,2, , X .
(X)
= /
ex2) X ( ) 10
P(X>10)
ex3) 2 ,
(X) = 2

Sol) P(X=2) = 2 /
< = {HH,HT,TH,TT}, 2 = {HH} >
P(X=2) = 1/4, 0.25
Note> H : , T :

I.

, ,

/ .
-

Minitab

: .

: 15

I.

1.

.
.

2.

H .
.

.(
)

I.

.
.

,
.

10

Random Sample()

I.

.
/ .
?
11

Random Sample()

I.

85%

5%

5%

5%

100

10 %

80 %

5%

5%

100

10 %

9%

75 %

6%

100

35 %

30 %

15 %

20 %

100

4 ?
?
12

Sampling method

I.

.
-

:
.

:
.

: .

13

I.

,
,

.
14

I.

(mean)
-

(median)
-

50% 50% .

.(Robust )

(mode)
-

.
15

I.

(measure of dispersion) .
(range), (variance), (standard deviation),
(coefficient of variation) .

(2) : (xi - )2 / N

: (1/2)

(s2) : (xi - x )2 / (n-1)

: (1/2)

: s / x

16

I.

(, , ,)
) , , ,
(Boxplot, )

) , E-mail

) , 5

),

(, Percent,)

(, Pie chart,
Bar Chart,)

17

,
.

400

Frequency

I.

300

200

100

0
-4

-3

-2

-1

18

Z-

I.
Z-
(-1, -1) .

Z-

-3

-2

-1

,
19

Z-

I.
.

Z-

165

168

171

174

177

180

-3

183

177.6
: 174,

-1

1.2
: 0 , : 1

: 3

177.6
%?

-2

Z = (177.6 174) / 3

Z 1.2
?

0.1151
20

II. 6

Defect / Unit / Opportunity

II.

(Defect)?
-
-
-
-

(Unit)
-

- .
- .
- .

(Opportunity)
- /
-
- .
22

DPU / DPO / DPMO

II.

DPU(Defects Per Unit : Unit Defect )

- Process 6

) Claim 10 , 2
, DPU = Defect/Unit = 2/1 =2

DPO(Defects Per Opportunity : Unit

Unit Defect )
- , ( Unit
Defect )
) 1(Unit) Claim 10 , 2
, DPO = Defect/ (Unit*Opp) = 2/(1*10) =0.2

DPMO(Defects Per Million Opportunity : Dpo * 1,000,000)

- DPO PPM Scale
) DPMO = DPO * 1,000,000 = 200,000

23

DPMO Sigma

II.

DPMO

Sigma Level

DPMO

Sigma Level

500,000

1.5

17,900

3.6

460,000

1.6

10,700

3.8

421,000

1.7

6,210

4.0

382,000

1.8

3,470

4.2

345,000

1.9

1,870

4.4

309,000

2.0

968

4.6

242,000

2.2

483

4.8

184,000

2.4

233

5.0

136,000

2.6

108

5.2

96,800

2.8

48

5.4

66,800

3.0

21

5.6

44,600

3.2

5.8

28,700

3.4

3.4

6.0

24

 ()

II.

1000 unit

1.

2.

3.

4.

50

200

30

20

Opp/Unit

13

10

DPU

50/1000

DPMO

(50/1000*13)*
1000,000

25