Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

THUT NG TRONG NGNH DU LCH*

A
Account payable Tin phi tr Account receivable Tin phi thu Airline route map/Airline rout network S tuyn bay/mng ng bay Airline schedule Lch bay Amendment fee Ph sa i ASEAN Mt s ci theo di cc s tin phi tr s ghi li cc khon tin Cng ty bn n hn phi thanh ton, thanh ton hoc cn n cc Cng ty cung cp Mt s ci theo di cc s tin phi thu s ghi li cc khon tin khch hng n hn phi thanh ton, thanh ton hoc cn n Hng ca bn S bao trm ton b cc khu vc mt hng hng khng bay ti

Lch trnh cc chuyn bay ca mt hng hng khng c th - s ngy v thi gian bay, im xut pht, tuyn bay, im dng (qu cnh) v im n Cc mc ph do hng hng khng, i l du lch, Hng l hnh thu ca khch hng khi khch thay i hnh trnh bay. Hip hi cc quc gia ng Nam . Cc quc gia thnh vin l: Brunei, Cambodia, Indonesia, Lao, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam Sn phm vn cha bn ht (v d ch trong mt tour du lch, phng khch sn vo mt m c th no , ch ngi trn mt chuyn bay c th)

Availability Cn bn

B
Back office Hu trng Baggage allowance Lng hnh l cho php Boarding pass Th ln my bay Booking file H s t ch Brochure Ti liu gii thiu Cc hot ng trong mt Hng l hnh khng lin quan ti quan h mt i mt vi mt khch hng S hnh l ti a m mt hnh khch c th em theo khi lm th tc vo ca trn mt chuyn bay c th no . Ph thuc vo cc khu vc IATA trn th gii m ch tiu ny c th c tnh theo s kin hoc s cn (kg). Cp cho hnh khch i my bay sau khi lm th tc vo ca ti sn bay. Th ln my bay cung cp cc thng tin chi tit v s gh hnh khch v ca ra my bay. Yu cu t ch ca khch hng trn h thng t gi ch trn my tnh (CRS/GDS) ghi li ton b thng tin chi tit v hnh trnh. Mt cun sch in nh trong c li gii thiu v nh minh ha v cc im n v sn phm, c thit k nhm cung cp cho cc khch hng tim nng cc thng tin v c im v li ch khi s dng sn phm tour du lch ca Hng du lch v nhm thit lp hot ng bn hng Lch cung cp dch v chuyn ch ca mt cng ty xe but s ngy v thi gian hot ng, im xut pht, tuyn xe chy v im n. 1

Bus schedule

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

Lch chy xe but Business Tourist Khch du lch l thng gia

gian hot ng, im xut pht, tuyn xe chy v im n. Khch du lch ti mt im n vi mc ch kinh doanh bao gm c khch ti d hi ngh, hi tho, trin lm v cc s kin kinh doanh c bit

C
Cancellation penalty Pht do hu b Carrier Hng vn chuyn Check-in Th tc vo ca Check-in time Thi gian vo ca Commission Hoa hng Compensation Bi thng Complimentary Min ph Credit card guarantee m bo bng th tn dng CRS/GDS Tin pht mt khch hng phi tr do hu b dch v ca mt Cng ty cung cp sn phm Bt k Cng ty cung cp phng tin vn chuyn no, thng hay dng ch mt hng hng khng Cc th tc cn phi hon tt khi mt khch i my bay ng k ti quy th tc vo ca hng khng ti sn bay. Khong thi gian ti thiu hnh khch phi hon thnh th tc vo ca ti sn bay Khon tin Hng l hnh du lch tr cho i l du lch Tin tr cho mt khch hng bi hon cho mt dch v khng c thc hin. Min ph (Ch nhng th/ c min ph, thng hay i km khi mua hng ha hoc ng k s dng mt dch v no . V d mua mt cun sch gii thiu thng km mt bn min ph. Mt khch hng c th cho khch sn bit s th tn dng ca mnh nh mt s m bo s n lu tr. Nu khch hng khng n th khch sn s thu mt khon ph hy b t th tn dng ca khch hng. H thng t gi ch trn my tnh hoc h thng phn phi ton cu. H thng c s dng trn ton th gii t ch trn my bay cho hu ht cc hng hng khng trn th gii. H s ghi li tt c cc thng tin v khch hng ca Hng l hnh.

Customer file H s khch hng

D
DBLB Deposit t cc Destination Thut ng khch sn cp ti mt phng i (cho hai ngi mt ging c to nht (King size) hoc c va (Queen size) c phng tm km theo Khon tin do Hng l hnh thu ca khch hng m bo khch s ly ch; hoc khon tin do Hng l hnh tr cho Cng ty cung cp m bo c ch cho khch hng ca mnh Ni m khch s ti 2

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

im n Destination Knowledge Kin thc v im n Direct Trc tip Distribution Cung cp Documentation Ti liu giy t Domestic travel Du lch trong nc L nhng kin thc v im n cn c cung cp cho khch hng Mt khch du lch t ch trc tip vi Hng l hnh khng s dng ngi trung gian nh i l Du lch hoc Mi gii Cc knh thng qua mt khch hng c th t mua cc sn phm ca Hng l hnh du lch Tt c cc ti liu giy t khch hng cn c thc hin chuyn i. C th bao gm h chiu, th thc, v my bay, v xe but, v tu ho, phiu lu tr, phiu vn chuyn (transfer voucher) i du lch trong phm vi mt nc

E
E Ticket V in t Educational Tour Tour du lch tm hiu sn phm Excursion/promotion airfare V my bay khuyn mi/h gi Expatriate resident(s) of Vietnam Ngi nc ngoi sinh sng ti Vit Nam V my bay c mua qua mng. IATA t ra thi hn cho n 2008 tt c cc v my bay phi c xut theo hnh thc v in t Chuyn thm mt im n hoc s dng mt dch v ca mt ngi lm vic trong ngnh du lch, c th i mt mnh hoc theo nhm, c Tng cc Du lch, Hng l hnh bn s, Hng l hnh v/hoc Cng ty cung cp tip n; mang ti c hi ln u tin c tri nghim v im n v sn phm V my bay gi r hn nhng phi tun theo mt s hn ch. C th l phi thanh ton trc, kh nng c ch thp, ph thuc vo ma cao im v thp im, pht nu hu v. Mt ngi nc ngoi sinh sng tm thi ti Vit Nam. Thut ng ny bao gm ton th gia nh (v d) nhng ngi nc ngoi kinh doanh ti Vit Nam v gia nh hin ti ca anh /c ta nhng ngi cng ang sng ti Vit Nam trong thi hn hp ng lm vic ca anh ta

F
Familiarisation Visit/Trip Chuyn i/chuyn thm lm quen Final payment Khon thanh ton ln cui Flyer Ti liu gii thiu FOC Chuyn thm mt im n hoc s dng mt dch v ca mt ngi lm trong ngnh du lch, c th i mt mnh hoc theo nhm, c Tng cc Du lch, Hng l hnh bn s, Hng l hnh v/hoc cng ty cung cp tip n; mang ti c hi ln u tin c tri nghim v im n v sn phm Tng s tin khch hng c yu cu tr cho Hng l hnh sau khi tr i khon tin t cc trc Mt ti liu gii thiu trong ghi cc thng tin m t (v i khi c nh minh ha) v sn phm v im n ca mt tour du lch; c thit k sao cho hp dn khch hng V min ph; cn gi l complimentary 3

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

G
Geographic features c im a l Gross rate Gi gp Guide book Sch hng dn S hp dn t nhin ca mt t nc: v d ni, sng, bi bin, vnh, o Gi m khch hng tr mua sn phm hoc dch v Sch xut bn gii thiu v im n: v d Lonely Planet

H
High season Ma ng khch/ cao im Thi gian cao im i du lch ti mt quc gia c th no ; (v d) khi im n t c mc hp dn cao nht ca n; v vy l thi gian ph bin nht n thm; do y l thi gian m gi khch sn v gi v my bay t nht

I
Inbound Tour Operator Hng l hnh trong nc Mt Hng l hnh bn s cc tour trn gi trong mt nc cho nhng khch hng cc nc khc hoc cho nhng n v t chc tour ni a

Inbound tourism Nhng ngi i du lch t nc khc ti Vit Nam. Thut ng domestic inbound c th m t trng hp mt khch du lch i t TP HCM ra thm Khch du lch t nc ngoi H N i v l khch hng s dng cc sn phm du lch ca im n l H vo Ni. Inclusive tour Chuyn du lch gi trn gi Independent Traveller or Tourist Khch l hnh hoc du lch c lp Itinerary component Thnh phn lch trnh Itinerary Lch trnh International tourist Khch du lch quc t Mt chuyn du lch c t chc dnh cho khch bao gm v my bay, ni lu tr, di chuyn, thm quan Mt khch du lch ch mua v my bay v c th mua mt hoc hai m ngh u tin ti im n; Mt khch l hnh hoc du lch c lp s lp k hoch lch trnh trong nc mnh v s t thm phng ngh v tour du lch ni a sau khi n. Cc thnh phn ca mt lch trnh du lch ca khch hng v d ni , chuyn du lch, v my bay, t ch my bay Chng trnh i du lch ca mt tour theo nhm hoc c nhn, bao gm tt c cc thnh phn t tnh t chuyn bay i cho n chuyn bay v Mt ngi i ti v ngh li mt nc khc vi thi gian lin tc khng nhiu hn mt nm vi mc ch ngh ngi, lm n v cc mc ch khc

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

L
Log on, log off ng nhp, ng xut Low Season Ma vng khch Loyalty programme Chng trnh khch hng thng xuyn ng k vo lm vic v thot khi chng trnh lm vic trn mt my tnh, c s dng m s truy cp c bit Thi gian t ph bin nht ti mt im n c th no v do thng thng gi v my bay v khch sn s thp nht Mt chng trnh tng thng cho cc khch hng thng xuyn i li trn mt hng hng khng hoc mt nhm cc hng hng khng nht nh no ; hoc thng xuyn lu tr ti mt khch sn hoc mt chui khch sn nht nh

M
Manifest Bng k Mark-up Danh sch ton b cc khch hng i trong mt nhm (Hng l hnh) hoc ca cc hnh khch trn mt chuyn bay (hng hng khng) S tin m mt Hng l hnh hoc mt Hng l hnh bn s du lch nc ngoi s cng thm vo chi ph sn phm ca Cng ty cung cp c th tr hoa hng cho cc i l du lch bn cc sn phm tour du lch ca h v thu c mt bin li nhun cho cng ty ca h Hp hnh, Khuyn mi, Hi ngh, Trin lm

MICE

N
Nett rate Gi nett Gi gp tr i s tin hoa hng

O
Outbound travel Du lch ra nc ngoi i t Vit Nam n nc khc ; thut ng domestic outbound c th dng m t trng hp mt khch du lch t H Ni ti thm TP HCM, v c th l khch hng tim nng ca i l du lch ti H Ni

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

Passport H chiu Preferred product Sn phm c u i

Mt loi giy t s dng khi i du lch, yu cu bt buc khi xut nhp cnh ra nc ngoi Mt i l du lch c th thu xp vi mt Cng ty cung cp sn phm (v d Hng l hnh) bn cc dch v ca Cng ty cung cp ny. i li Cng ty cung cp s tr cho i l du lch mc hoa hng cao hn cho mi giao dch bn hng. Kin thc v qung co bn s cc chuyn du lch, lch bay v gi v cc hng hng khng, cc cng ty cho thu xe, lu tr ti khch sn Ngi chu trch nhim xc nh v la chn cc sn phm, dch v v cc Cng ty cung cp, nhm mc ch a cc sn phm v dch v vo chng trnh du lch ca mnh.

Product Knowledge Kin thc v sn phm Product Manager Gim c sn phm

R
Rail schedule Lch chy tu Reconfirmation of booking Xc nhn li vic t ch Gi khi hnh v gi n ca tu ho. Nhiu hng hng khng (bao gm c Hng hng khng Quc gia Vit Nam) yu cu hnh khch phi gi in thoi v xc nhn vic t ch trn my bay ca h trc chuyn i. Vic ny phi thc hin 72 ting trc khi chuyn bay xut pht. Hay cn gi l Booking File. Thng tin khch hng c ghi vo h thng CRS/GDS. Mi hnh khch t ch c mt m s t ch duy nht nhn dng t ch ca khch . i din cho Cng ty cung cp cc sn phm du lch v bn cc sn phm ny cho khch hng nhn hoa hng hoc ph t ch. Mt phng t ti khch sn khng bao gm bt k ba n no.

Record Locator H s t ch

Retail Travel Agency i l bn l du lch Room only Ch t phng

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

S
Seasonality Theo ma SGLB Single supplement Tin thu thm phng n Source market Th trng ngun Supplier of product Cng ty cung cp sn phm Cc khong thi gian trong nm khi gi phng khch sn v gi v my bay thay i ph thuc vo ma ng khch v vng khch. Mt phng n trong mt khch sn (dnh cho mt ngi ch mt ging) vi mt bung tm km theo S tin b sung tnh thm vo gi phng tiu chun cng b m khch sn thu thm ca mt khch mun s dng mt phng mt mnh. (Gi phng tiu chun cng b da trn c s hai ngi mt phng) Nc xut pht ca cc khch du lch n t nc ngoi Mt hng hng khng, cng ty cho thu xe, cng ty ng st, hng tu thy, khch sn, cng ty bo him du lch...

T
Timetable Lch trnh Lch cung cp dch v ca mt hng hng khng, tu ho hoc xe but.

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

Tour Voucher Phiu dch v du lch Tour Wholesaler Hng l hnh bn s Transfer a n Travel Advisories Thng tin cnh bo khch du lch Travel Desk Agent Nhn vin i l l hnh Travel Trade Kinh doanh l hnh Traveller L khch hoc khch du lch TRPB

Chng t do mt Hng l hnh bn s, cng ty cho thu xe, khch sn xut ra v a cho khch hng trc khi bt u hnh trnh. Cng ty cung cp s thu cc phiu tng ng v thc hin cc dch v theo tho thun. Mt cng ty thu gom kt hp cc sn phm v dch v du lch vi nhau trong sn phm tour v bn chng thng qua mt i l bn l du lch th trng ngun Thng bao gm trong cc chuyn du lch trn gi. Phiu vn chuyn s c pht cho khch hng mi khi khch cn c a i / n v ti v t sn bay ti mi thnh ph khch dng chn dc ng. Cc cnh bo do cc Chnh ph hoc cc c quan Lin hp Quc nh T chc Y t th gii a ra v cc ri ro an ninh/ sc khe/ ri ro khi i ti mt im n hoc quc gia no . Mt ngi lp k hoch t vn/bn hng hoc t vn/du lch. L nhn vin lm trong mt i l du lch v gip khch hng gii quyt tt c cc yu cu t ch i du lch v d i ngh, kinh doanh hoc thm bn b v thn nhn L mt thut ng chung ni v cc i l bn s v bn l du lch v Hng l hnh du lch, bao gm c cc Hng l hnh du lch trong nc Mt ngi i khi ni hc c tr ti mt im n mi v li t nht l mt m v bt k l do g. Mt phng cho 3 ngi trong khch sn vi mt bung tm km theo. C th c 3 ging n, 2 ging i hoc mt ging c to va (Queen bed) v mt ging n Phng kp trong khch sn (dnh cho 2 ngi hai ging n) v c mt phng tm km theo

TWNB

U
UNWTO Tn cp nht (2006) ca T chc Du lch Th gii, nhm phn bit vi tn ca T chc Thng mi Th gii (WTO)

V
Visa Th thc TCDL Vietnam National Administration of Tourism Voucher Bin lai Giy t cn c nhp cnh vo mt nc nht nh no Tng cc Du lch Vit Nam

Bin lai l mt giy bin nhn thng qua mt bn th ba (thng l mt i l du lch hoc hng hng khng) xc nhn khch hng tr tin. Qua vic chp nhn bin lai Hng l hnh du lch hoc Cng ty cung cp s phi cung 8

Tour Guide: Kleivin Nghiem (^@^)

Chc cc bn lun vui!

chp nhn bin lai Hng l hnh du lch hoc Cng ty cung cp s phi cung cp mt tp hp cc dch v ghi trn bin lai v gi ha n cho bn th ba thanh ton.

W
Wholesaler Hng l hnh bn s Mt cng ty kt hp cc sn phm v dch v trong cc sn phm tour v bn chng thng qua cc i l bn l du lch th trng ngun

* Trch dn t gio trnh Tiu chun k nng ngh Du Lch Vit Nam Nghip v iu hnh tour do Tng cc Du lch Vit Nam phi hp vi U ban Chu u - D n s VNM/B7-301/IB/97/0234 do EU ti tr.