Tng i 3CX

Cch ci t v s dng

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Thnh vin nhm bo co:

Bi Nguyn Trung Kin. Nguyn Thnh Trung. Nguyn Minh Khnh. Nguyn Mnh Hong. V Vit Ty.

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Gii thiu chung v tng i 3CX phonesystem 5.1

3CX Phone System for Windows l mt h thng tng i IP phn mm hot ng trn h iu hnh Windows. N c y tnh nng ca h thng in thoi SIP (Session Initiation Protocol). N c th thay th cho cc tng i PBX phn cng truyn thng v cho php d dng qun l v dng vi my in thoi SIP bt k. Thng tin v 3CX Phone System for Windows c th xem ti http://www.3cx.com. 3CX Phone System for Windows c 4 loi: Free Edition, Small Business, Professional v Enterprise Edition, trong Free Edition c s thu bao khng hn ch, nhng s cuc gi ng thi trn mng ti a ch l 8 cuc, ng thi khng c mt s tnh nng chuyn nghip.
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Mt h thng IP PBX bng phn mm cung cp nhiu li ch:

Phn mm tng i IP ca 3CX c ci t trn nn Windows v da trn chun giao thc SIP Gi thnh thp hn rt nhiu so vi h thng tng i bng phn cng truyn thng, do hon ton ch l phn mm Khng cn h thng cp thoi ring bit - s dng chung vi h thng mng LAN/WAN Ngi s dng c th di chuyn v tr m khng cn thay i h thng cp hoc cu hnh li tng i Nng cp dung lng d dng - khng hn ch s lng my l v trung k Tng thch vi cc loi in thoi IP/Phone Adapter/VoIP Gateway chun SIP
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 Cho php s dng phn mm in thoi ci t trn my tnh

Cu hnh, gim st, qun l d dng thng qua giao din web Tch hp h thng hp th thoi (voice mail)

Tch hp h thng tr li t ng (automated attendant)

Cho php thay i m thng bo v nhc ch Gim chi ph gi ng di v gia cc vn phng vi nhau thng qua cc trung k VoIP

Cc tnh nng ca tng i VoIP 3CX

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Tng quan h thng VoIP 3CX

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 Mt tng i 3CX bao gm mt my tnh ci t tng i (IP PBX Server), mt hay nhiu phn mm gi in hoc in thoi chun SIP, v c th s dng VoIP Gateway cho php thc hin cuc gi qua ng dy Bu in thng thng. IP PBX hot ng ging nh mt proxy server: cc SIP client (l in thoi IP mm hoc cng), ng k vi my ch IP PBX, v khi mun thit lp mt cuc gi, cc in thoi ny yu cu my ch IP PBX thit lp kt ni. Trn IP PBX c mt th mc cha tt c cc in thoi/ngi dng v cc a ch SIP tng ng v nh c th kt ni cuc gi. H thng in thoi IP cho php ni cc my in thoi cng thng vo cng mng my tnh tiu chun. Cc my in thoi mm c th c ci t trc tip vp my tnh PC. Gi y, ta c th hn ch i dy in thoi. Vic b xung hoc loi b thu bao nh th d dng hn rt nhiu.
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 Mt IP PBX chy nh mt phn mm trong my tnh, c qun l thng qua giao din cu hnh Web, cho php ta d dng bo tr v tinh chnh h thng in thoi hn so vi cc h thng in thoi phn cng truyn thng thng c giao din kh dng c thit k chuyn cho cc k thut vin in thoi.

tm hiu hot ng ca IP PBX thng qua 3CX Phone System for Windows, tt nht hy dng th bn 3CX Phone System for Windows Free Edition.

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Chun b:
dng th 3CX Phone System for Windows, trc ht cn c mng LAN chy h iu hnh Windows v ti thiu c 3 my tnh: My tnh A s c ci t phn mm server (my A cng c th ci c Client nhng nh th s kh gim st c, v s lm chm server) 2 my tnh B v C s ci t phn mm client. C 2 my tnh s dng in thoi IP bng phn mm, do u cn c micro/tai nghe (hoc loa) hot ng bnh thng. Ti xung phn mm min ph

Ti a ch Internet http://www.3cx.com/ip-pbx/index.html, hy nhp tn, h v Email nh di y ng k.

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Hnh 1. ng k dng 3CX Phone System for Windows min ph

Sau click chut vo nt Submit & download chuyn sang trang http://www.3cx.com/ip-pbx/downloadlinks.html. Hy thc hin 3 bc nh hng dn trn trang ny. ti xung cc BNTK 10 phn mm server, client v ti liu hng dn.

Hnh 2. Chn ti xung phn mm v cc ti liu hng dn lin quan ca BNTK 11 3CX Phone System for Windows min ph

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Ci t 3cx server:

Chi tit cc bc ci t:
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Ci t phn mm client
Trn cc my client, ta ci s t phn mm client 3CX Phone System for Windows t file 3CXVoIPclient.msi thit lp cuc in thoi SIP gia cc thu bao. Theo di qu trnh ci t thng qua cc mnh minh ha di y:

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Chi tit cc bc ci t:

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Cu hnh trn Server:

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Chi tit cc bc cu hnh

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Gim st tnh trng h thng v thu bao bt c u trong mng ca Cng ty

Bn server c th gim st tnh trng cc thu bao ca mnh bng cch vo mc Line Status xem user no ang bn, user no ang gi ra,trng thi ca cc dch v, v nhiu th khc thng qua trnh duyt Web

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User no ang ng nhp s c nt hin mu xanh, mu l nhng user cha ng nhp, mu vng l user ang thc hin cuc gi

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Theo di hot ng trn h thng: Server Status

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Bng gim st cc cuc gi tng thng

Chn Reports Call Reports
Trong hnh l bng kho st qua 4 thng ( thng 1 thng 4) Thng 1 v thng 3 khng c cuc gi no c. Thng 2 c 19 cuc gi. Thng 4 c 5 cuc gi.

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 Tng s pht m cc thu bao gi trong tng thng.

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Qun l cc cuc gi:

1+2: thu bao 106 gi cho 105 nhng khng c hi m. 3+4+5: thu bao 105 gi ngc li cho 106 lu li thi gian gi v s pht m 2 thu bao tr chuyn vi nhau.
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Qun l cc cuc gi theo s thu bao:

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 Cc la chn khc

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Ngoi ra trn Server cn c cc tnh nng nh:

To cc trung k: PSTN, VoIP, DID, 3cx-to-3cx bridge: Line Management. Qun l cc cuc gi ra bn ngoi mng: Manage Outbound Call Rules. Tr li t ng: Digital Receptionist. Qun l nhm gi, sp xp cuc gi: Manage Ring Groups & Call Queues.

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Hiu chnh cc thng s trn Server:

Thay i tn useradmin v password.

Thay i sip port cng nh mail server Cch cu hnh 3CX VoIP Client

Sao lu v phc hi h thng server .

ng k dng 3CX phin bn thng mi, c nhiu chc nng hn. Thit lp m thanh gip phn bit trong phin lm vic

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Khu vc tr gip ca 3CX

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Cch s dng 3cx VoIP Client:

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Ch : Trong hnh trn, Connection c t mt nh l In Office, 192.168.1.10 l a ch IP ca 3CX PhoneSystem Server do server cung cp. 100 l s in thoi SIP ca bn, *** l s nhn dng (PIN) hp th thoi ca thu bao SIP 100 m khi ny server to (trong BNTK 27 trng hp ny l 100).

nh sau khi ng nhp, nu thnh cng bn s thy ch On Hook BNTK 28 nh trn

 thit lp cuc gi, ta c th dng mt vi cch di y:

G s my cn gi (v d 101) ri n Enter bng bn phm my tnh.

Dng chut bm vo s cn gi (101) trn mn hnh ri bm biu tng in thoi mu xanh l m. Hoc dng chut nhy kp vo thu bao cn gi. Nu bn l ngi c gi n , th tip nhn cuc gi n, c th nhn phm Enter trn bn phm my tnh hoc kch chut vo biu tng in thoi mu xanh l m.

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gi bng cch nhn p chut vo thu bao s 101

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Nghe bng cch nhn Enter hoc kch chut vao biu tng mu 31 xanh l

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2 thu bao ang kt ni v bt u trao i thng tin

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 Cc nt Line 1, 2 v 3 trn mn hnh cho bit my in thoi bn ang dng c ba ng in thoi ni n. Gi s my in thoi ca bn c s 100 v bn ang ni chuyn vi my 101. Khi , Line 1 s sng. Trong lc bn ang kt ni vi my 101, nu bn (my 100) mun gi n mt my khc th bn c th nick chut vo nt Hold gi cuc thoi vi my 101 v nick vo Line 2 thc hin cuc gi n mt s khc (v d:102). Khi ng Line 1 s sng nhp nhy. Mun kt ni vi my 101 tr li th bn ch n gin nick chut vo Line 1.

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n nt HOLD gi cuc gi vi my 101 v thc hin cuc gi vi my 102 bng cch nhn vo nt Line 2 BNTK 34

Thng tin cc cuc gi n v i:

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Kt ni ngoi mng (vo menu File Connections)

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Mng 10.0.1.3 ng nhp vo server 10.0.0.2 bng New profile vi tn thu bao l khanh minh (s 102)

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THE END

Ti liu tham kho: http://dsvn.vn/khcn/tinnhanh/detail.asp?ID=179 Bo co ca cc anh ch kha trc VT04 www.3cx.com.

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