I HC QUC GIA H NI

TRNG I HC CNG NGH

D N:

WEBSITE THNG MI
KINH DOANH GIY DP

Ti liu:

PHN TCH THIT K

Ngi lp:

T Vn Huy
Chu Vn Huy
Bch ng Hng

Nhm:

D n K54

H Ni ngy 27/03/2013

MC LC
MC LC........................................................................................................................... 2
2.3Biu lp............................................................................................................... 18
3.XY DNG C S D LIU.......................................................................................18
3.1Bng sn phm......................................................................................................18
3.2Bng nhp hng....................................................................................................19
3.3Bng khch hng ..................................................................................................19
3.4Bng phn loi.......................................................................................................19
3.5Bng n hng......................................................................................................20
3.6Bng thanh ton....................................................................................................20
3.7Biu quan h.......................................................................................................20

PHN TCH H THNG

1.1

M t nghip v

1.1.1

Cp nht tin tc

- Do nhn vin m nhn, vi mc ch cp nht cc tin tc mi khch

hng c th nm bt.
- c thc hin hng ngy vi ni dung lin quan n sn phm by bn, xu
hng mua bn cng nh t vn chn la.
1.1.2 Qun l c s d liu
- Thc hin cc thao tc: Cp nht, xa, sa, sao lu thng tin trong c s
d liu.
1.1.3 Tm kim
- Thao tc tm kim s a tr li kt qu cho ngi dng nhng thng tin lin
quan n sn phm ngi dng tm kim: thng tin v sn phm, gi c,
hng, s lng, kch c
- Ngoi ra cn xy dng cng c ny vi nhn vin d dng trong vic qun
l.
1.1.4 Lp n hng
- Nhn vin cp di (bn hng-giao dch) thc hin thao tc trc tip trn
my tnh.
- Dnh cho i tng khch hng sau khi chn mua sn phm.
- n hng sau khi lp s c cp nht vo c s d liu.
1.1.5 Cp nht n hng
- Xc nhn n hng l hp l hay khng.
- Thc hin cp nht n hng vo c s d liu ngay sau khi xc nhn n
hng l hp l.
1.1.6 Thanh ton
- Khch hng tr tin cho cc sn phm ng k mua.
- H tr nhiu hnh thc thanh ton nh trc tip, chuyn khon, d kin s
lin kt vi mt s website thanh ton nh nganluong.vn.
1

1.1.7 H tr trc tuyn

- Nhn vin h tr khch hng s tr li mi thc mc ca khch hng trong
quyn hn cho php.
- Khch hng c th a ra nhng cu hi cho nhn vin thng qua cc hnh
thc nh: gi in, email, chat

1.2

Cc ca s dng
Xc nh cc tc nhn v usecase
Actor: Admin, Employees, Customers
Use case:
ng nhp Login.
Cp nht tin tc UpdateNews.
Lp n hng CreateOrder.
Cp nht n hng UpdateOrder.
Thanh ton Payment.
Qun l c s d liu DBManagement.
Tm kim Search.
Thng k AccessCount.
H tr trc tuyn OnlineSupport.

1.2.1 ng k
Usecase: Register
Actor: Customer
M t tm tt: to ti khon cho khch hng c nhu cu ng k lm thnh
vin
Lung s kin chnh:
2

- Chn phn ng k ti khon

- Nhp thng tin v tn ti khon, mt khu, email
- Xc nhn
- H thng kim tra tnh hp l thng tin ngi dng nhp.
- Tr li kt qu.
Lung s kin ph:
- Nu trong qu trnh ng k pht sinh li nh tn ng nhp khng
ng nh dng, trng, mt khu khng hp l H thng thng bo
li v yu cu nhp li.
- Khch hng c th thc hin li hoc hy b thao tc ng k.
Th t thc hin:
Actor

H thng
Hin th mu ng k ti khon

Customer

Kim tra tnh hp l m ngi dng ng k: Tn

ti khon, mt khu, email
- Sai: Yu cu nhp li thng tin
- ng: Cp nht ti khon C s d liu

1.2.2 ng nhp
Usecase: Login
Actor: Admin, Employees, Customer
M t tm tt: Cho php ngi qun tr, nhn vin, khch hng ng k
c ng nhp vo h thng.
Tin iu kin: C account (Ca qun tr vin hoc nhn vin k thut h
tr,ca khch hng ng k).
Hu iu kin: ng nhp thnh cng.
Lung s kin chnh:
- Ngi dng in thng tin ng nhp: tn ng nhp, mt khu
3

- Thng tin ng nhp c i chiu vi c s d liu sau h thng

tr li kt qu cho php ng nhp hoc khng
Lung s kin ph:
- Khi ngi dng b qun ti khon c th yu cu cp li ti khon
- H thng ghi nhn yu cu v thc hin cp li ti khon cho ngi
dung.
- Nu nhp sai qu 3 ln h thng yu cu nhp thm m xc nhn.
- Nu nhp sai qu 5 ln h thng khng cho php nhp li trong vng
15 pht.
Th t thc hin:
Actor

H thng
Kim tra tnh hp l ca usename v password
Kim tra tnh chnh xc ca password v use name

Admin

Employees

Qu 3 ln thm m xc nhn

Customer

Qu 5 ln khng cho php ng nhp trong

Sai yu cu nhp li:

vng 15 pht
ng chp nhn ng nhp

1.2.3 Cp nht tin tc.

Usecase: UpdateNews
Actor: Employees
M t tm tt: Nhn vin c nhim v ly ngun t liu, vit bi ng trn
trang ch mi ngy.
Tin iu kin: ng nhp thnh cng.
Hu iu kin: C bi ng.
Lung s kin chnh:
4

- Thng tin c lu vo c s d liu v hin th trn giao din trang

ch
Lung s kin ph:
- Cc bi vit cha hon thnh c th lu dng bn nhp sau c th
chnh sa v xut bn thnh bi ng.
Th t thc hin:
Actor

H thng
Ca s son tho vn bn Vit bi
Lu nhp bi vit
Employees

Xut bn bi vit Lu vo c s d liu Hin

th giao din trn trang ch.
Chnh sa bi vit

1.2.4 Lp n hng
Usecase: CreateOrder
Actor: Customers
M t tm tt:
- Cung cp mu n hng cho khch hng
- Khch hng ng v nhp thng tin theo mu
- Khch hng gi n hng
Lung s kin:
- Cung cp n hng
- Nhp d liu
- Lu d liu khch hng vo c s d liu h thng
Th t thc hin:
Actor

H thng
5

Cung cp n hng
Customers

Tip nhn v cp nht n hng

Cp nht thng tin khch hng vo c s d liu

1.2.5 Cp nht n hng

Usecase: UpdateOrder
Actor: Employees
M t tm tt:
- Xc nhn tnh hp l ca n hng, sau khi nhn c n hng, nhn
vin c trch nhim lin lc li vi khch hng
- Thng k s n hng theo nh k
Tin iu kin: ng nhp thnh cng.
Hu iu kin: Cp nht n hng.
Lung s kin chnh:
- Ly thng tin khch hng t c s d liu.
- Thc hin cch thao tc xc nhn n hng.
Th t thc hin:
Actor

H thng
Ly n hng
Ly thng tin khch hng
Employees
Thng k n hng
Cp nht vo c s d liu

1.2.6 Thanh ton:

Usecase: Payment
Actor: Employees, Customers
6

Xc nh tnh hp
l ca n hng

 M t tm tt:
- Khch hng c th chn cc hnh thc thanh ton m h thng h tr.
- Ty vo hnh thc thanh ton tng ng vi hnh thc giao dch.
Tin iu kin:
- Nhn vin: ng nhp h thng
- Khch hng: Chn la sn phm ng , ng k mua sn phm, chn
hnh thc thanh ton.
Th t thc hin:
Actor

H thng

Employees
Customers

Khch hng la chn sn phm ng , ng k v

chn hnh thc thanh ton.
Thc hin giao dch
Cp nht c s d liu

1.2.7 Tm kim
Usecase: Search
Actor: Customers
M t tm tt:
- Khch hng c th s dng tm kim thng tin cc sn phm.
Tin iu kin:
- Sau khi nhn c yu cu tm kim vi t kha, h thng s tm
trong c s d liu.
- H thng kim tra v tr v kt qu.
Th t thc hin:
Actor

H thng
Customers

Nhp thng tin tm kim

Tm kim trong c s d liu

Hin th kt qu tm kim

1.2.8 Qun l c s d liu

Usecase: DBManagement
Actor: Admin
M t tm tt:
- Bao gm cc thao tc v qun l c s d liu nh: Cp nht, xa,
sa, sao lu
Tin iu kin:
- Nhn vin, qun tr ng nhp thnh cng vo h thng
- H thng ang hot ng n nh
Hu iu kin:
- D liu c cp nht, xa, sa, sao lu
Lung s kin chnh:
- Bt u khi c thay i v d liu nh:
- C sn phm mi v - Cha c trong c s d liu
- Thay i v s lng (Bn ra hoc nhp vo).
- H thng ghi nhn cc thao tc v thc hin thay i trong c s d
liu ca h thng.
- Bo co thay i v c s d liu ca h thng cho qun tr vin bit.
Lung s kin ph:
Khi gp li trong qu trnh thay i c s d liu, h thng
backup li d liu v thng bo cho qun tr h thng.
Th t thc hin:
Actor

H thng
Admin

Ghi nhn thay i ca c s d liu

8

n nh: Cp nht c s d liu Thng bo ti

Qun tr vin
Li: Backup li c s d liu Thng bo ti
Qun tr vin

1.2.9 Thng k truy cp:

Usecase: AccessCount
Actor: Admin, Employees
M t tm tt:
- Thng k s lng truy cp ti thi im hin ti, tng s lt truy
cp
Lung s kin:
- Ghi nhn truy cp vo website
- Hin th lt truy cp
Th t thc hin:
Actor

H thng
Ghi nhn truy cp vo website

Admin

Employees

Cp nht thay i vo c s d liu

Hin th thay i v s lng truy cp

1.2.10 H tr trc tuyn:

Usecase: SupportOnline
Actor: Employees
M t tm tt:
- Tr gip nhng thc mc, hi p ca khch hng lin quan n sn
phm, dch v
Lung s kin:
9

- Khi c thc mc khch hng click chut vo cc biu tng nh

yahoo, skype, phone c yu cu c h tr.
- Yu cu c chuyn n h tr vin.
- H tr vin tip nhn v tr li khch hng.
Th t thc hin:
Actor

H thng
Employees

Ghi nhn yu cu h tr t khch hng

Customers

Chuyn yu cu n h tr vin

2.

THIT K H THNG

2.1

Biu Use case

10

Biu Use case

11

2.2

Cc m hnh tun t

2.2.1 ng k

2.2.2 ng nhp

12

2.2.3 Cp nht tin tc

2.2.4 Lp n hng

13

2.2.5 Cp nht n hng

14

2.2.6 Thanh ton

2.2.7 Tm kim

2.2.8 Qun l c s d liu

15

2.2.9 Thng k

16

2.2.10 H tr trc tuyn

17

2.3

Biu lp

3.

XY DNG C S D LIU
C s d liu gm cc bng sau

3.1

Bng sn phm
Dng lu cc thng tin v sn phm: tn, gi bn, th loi

18

3.2

Bng nhp hng

Dng qun l cc mt hnh mi nhp v.

3.3

Bng khch hng

Dng lu thng tin cc khch hng ng k trn website hoc t

mua hng nhm thc hin giao dch mt cch chnh xc, nhanh chng, v cn phc
v cho chm sc khch hng sau ny.

3.4

Bng phn loi

Nhm phn loi cc mt hng giy dp ang c thun li cho vic qun l
cc sn phm, qua c th nh gi lng tiu th ca sn phm.

19

3.5

Bng n hng

Lu thng tin v cc n hng khi khch hng quyt nh mua sn phm,

c dng lm cn c khi tin hnh thanh ton v giao hng.

3.6

Bng thanh ton

Dng lu cc giao dch thnh cng.

3.7

Biu quan h

20

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