Luan Van Do Luong Su Hai Long Cua Nhan Vien

Lun vn tt nghip
GVHD: Th.S Trng Hng Trnh
LI M U
Xu hng khu vc ha, ton cu ha lm cho hot ng cnh tranh gia
cc doanh nghip din ra ngy cng khc lit. Mun ng vng v pht trin trn
th trng th i hi cc doanh nghip phi to cho mnh nhng li th mnh
ring to li th cnh tranh v khng nh v th ca mnh trn th trng.
Nhng thay i trong th gii kinh doanh chng minh rng li th duy nht v
lu di nht l con ngi.
Trong thi gian thc tp ti Cng ty c phn Dt may 29/3, thng qua vic
tm hiu v hot ng cng nh nhng chnh sch ca Cng ty, em nhn thy
rng hin ti Cng ty ang rt ch trng trong vic thu ht cng nh duy tr mt
lc lng lao ng c cht lng cao. Xut pht t nhn thc ny, em chn
ti: O LNG S HI LNG CA CNG NHN CNG TY C
PHN DT MAY 29/3 vi mong mun a ra c mt s kin nh gi v
mc hi lng ca cng nhn Cng ty, t gip nng cao hiu qu trong hot
ng qun tr nhn s ca Cng ty.
ti gm c 3 phn:
Phn 1: C s l lun
Phn 2: Phn tch tnh hnh hot ng sn xut kinh doanh v thc trng
ngun nhn lc ti Cng ty c phn Dt may 29/3
Phn 3: o lng mc hi lng ca cng nhn Cng ty c phn Dt
may 29/3
Em xin chn thnh cm n s ch dn ca thy gio hng dn Trng
Hng Trnh v s gip nhit tnh ca cc anh ch nhn vin trong Cng ty c
phn Dt may 29/3 gip em hon thnh chuyn ny. Do thi gian v kin
thc cn hn ch nn chuyn thc tp ny chc chn khng trnh khi sai st,
rt mong s ng gp kin ca thy c v cc bn.
Sinh vin thc hin
H Th Thy
Lp 30K02.1
SVTH: H Th Thy_Lp 30K02.1
Trang i
Lun vn tt nghip
MC LC
LI M U ................................................................................................... i
MC LC......................................................................................................... ii
MC LC BNG BIU ................................................................................. vi
MC LC HNH V ..................................................................................... vii
GII THIU......................................................................................................1
L do chn ti .............................................................................................1
Mc tiu ca ti...........................................................................................1
Phm vi............................................................................................................2
Phng php nghin cu..................................................................................2
PHN 1
C S L LUN .......................................................................3
1.1 Chui li nhun dch v .............................................................................3

1.2 S tha mn ca nhn vin.........................................................................5
1.2.1 nh ngha...........................................................................................5
1.2.2 Mt s nghin cu v cc yu t tho mn nhn vin ..........................5
1.2.2.1 Nghin cu ca Wiley C (1997) ....................................................5
1.2.2.2 Cch tip cn ca Samuel..............................................................8
1.2.2.2.1 Cc hc thuyt ........................................................................8
1.2.2.2.1.1 Thuyt phn cp nhu cu..................................................8
1.2.2.2.1.2 Thuyt hai yu t..............................................................9
1.2.2.2.1.3 Thuyt k vng ................................................................9
1.2.2.2.1.4 M hnh k vng Porter- Lawyer ..................................11
1.2.2.2.2 M hnh s tha mn ca nhn vin......................................12
1.2.2.3 Nghin cu ca L Thanh Dng - sinh vin Cao hc MBA (cng
vi cu sinh vin H Ngoi Thng K32) .............................................14
1.2.2.3.1 Cc hc thuyt ......................................................................14
1.2.2.3.1.1Thuyt cng bng............................................................14
1.2.2.3.1.2 L thuyt ca Skinner ....................................................15
1.2.2.3.2 Kt qu a ra ca nghin cu:.............................................15
1.3 Nhng li ch ca vic tha mn nhn vin ..............................................16
Trang ii
Lun vn tt nghip
Phn 2 Tnh hnh hot ng kinh doanh v thc trng ngun nhn lc ca
Cng ty c phn Dt may 29/3 ........................................................................17
2.1 Tng quan v cng ty...............................................................................17
2.1.1 Qu trnh hnh thnh v pht trin ca Cng ty ..................................17
2.1.1.1 Cc giai on pht trin ca Cng ty: ..........................................17
2.1.1.2 Sn phm, dch v ch yu:.........................................................19
2.1.1.3 S mnh:.....................................................................................19
2.1.1.4 Phng hng kinh doanh giai on 2008-2010: ........................19
2.1.1.5 Nhim v v quyn hn ca Cng ty: ..........................................20
2.1.2 C cu t chc b my qun l..........................................................21
2.1.2.1 S c cu t chc ...................................................................21
2.1.2.2 u v nhc im.......................................................................25
2.1.3 Phn tch SWOT................................................................................25
2.1.4 M t ngun lc hin c: ...................................................................26
2.1.4.1 Nhn lc: ....................................................................................26
2.1.4.2 C s vt cht: ............................................................................26
2.1.4.3 Mi trng lm vic:...................................................................27
2.1.5 c im tnh hnh ti chnh ca Cng ty ..........................................27
2.1.6 Tnh hnh hot ng kinh doanh ca Cng ty:....................................29
2.1.6.1 Nh cung cp: .............................................................................29
2.1.6.2 Th trng tiu th: .....................................................................29
2.1.6.3 i th cnh tranh.......................................................................29
2.1.6.4 Phn tch bo co kt qu hot ng kinh doanh .........................30
2.2 Thc trng ngun nhn lc ti Cng ty ....................................................36
2.2.1 c im ngun nhn lc ..................................................................37
2.2.2 Cng tc chiu m v la chn ti Cng ty:.......................................39
2.2.3 Cng tc o to v pht trin............................................................45
2.2.4 Cng tc nh gi nhn vin v th lao..............................................49
2.2.4.1 Tnh hnh tin lng:...................................................................49
2.2.4.2 Hnh thc tr lng: ....................................................................50
2.2.4.3 Tnh hnh tin thng ti Cng ty:...............................................51
Trang iii
Lun vn tt nghip
2.2.4.4 Chnh sch phc li x hi ..........................................................52

2.2.5 Chnh sch gi lm vic.....................................................................52
2.2.6 Cc hnh thc k lut c Cng ty p dng: ....................................54
2.2.7 Chnh sch phn hi ..........................................................................55
2.2.8 An ton v v sinh lao ng...............................................................57
2.2.9 Tnh hnh thc t v lao ng trc tip ..............................................57
PHN 3
O LNG S HI LNG CA CNG NHN CNG TY C
PHN DT MAY 29/3 ....................................................................................60

3.1 Mc tiu v phm vi nghin cu ..............................................................60
3.1.1 Mc tiu ca ti ............................................................................60
3.1.2 Phm vi .............................................................................................60
3.2 C s d liu v phng php phn tch: .................................................60
3.2.1 Cc yu t ng vin nhn vin .........................................................60
3.2.2 Phng php phn tch ......................................................................61
3.2.2.1 Cng c s dng .........................................................................61
3.2.2.2 Mu iu tra................................................................................61
3.2.2.3 tin cy ca bn cu hi ..........................................................61
3.2.2.3.1 Kim nh Cronbachs Alpha................................................62
3.2.2.3.2 Kim nh mi quan h ca cc yu t vi s tha mn........63
3.2.2.3.2.1 H s tng quan gia cc bin trong m hnh...............64
3.2.2.3.2.2 Phn tch hi quy tuyn tnh bi .....................................65
3.2.2.3.2.3 Sp xp cc yu t theo th t quan trng ......................66
3.3 o lng mc hi lng ca cng nhn Cng ty c phn Dt may 29/3 66
3.3.1 nh gi chnh sch tin lng..........................................................70
3.3.2 nh gi cng nhn ng gp c nhn...............................................71
3.3.3 nh gi iu kin lm vic...............................................................73
3.3.4 nh gi k lut lm vic ..................................................................74
3.3.5 nh gi v chnh sch phc li x hi..............................................76
3.4 Kt lun v kin ngh ...............................................................................77
3.4.1 Kt lun .............................................................................................77
3.4.2 Kin ngh...........................................................................................78
Trang iv
Lun vn tt nghip
TNG KT .....................................................................................................79
TI LIU THAM KHO...............................................................................80
PH LC.........................................................................................................81
Trang v
Lun vn tt nghip
MC LC BNG BIU
Bng 2.1.6.4.2 C cu doanh thu .......................................................................30
Bng 2.1.6.4.3 Doanh thu xut khu ca Cng ty ..............................................31
Bng 2.1.6.4.4 Cc ch s ti chnh ca cng ty .................................................33
Bng 2.2.1 Tnh hnh lao ng ca cng ty........................................................37
Bng 2.2.5.1 Tnh hnh tin lng ti Cng ty ...................................................49
Bng: 2.2.9.1 Tnh hnh bin i lao ng .........................................................58
Bng 2.2.9.2 Bng cht lng lao ng .............................................................58
Bng 3.2.2.3.1: Kt qu kim nh Cronbachs Alpha .......................................62
Bng 3.2.2.3.2.1: H s tng quan gia cc bin .............................................64
Bng 3.2.2.3.2.2.1: Phn tch ANOVA ..............................................................65
Bng 3.2.2.3.2.2.2: H s hi quy......................................................................65
Biu 3.3.1: Gii tnh .....................................................................................66
Biu 3.3.2 Trnh chuyn mn...................................................................67
Bng 3.3.3: Trnh hc vn v b phn lm vic ............................................67
Biu 3.3.4: Thi gian lm vic......................................................................68
Biu 3.3.5: Thu nhp hin ti........................................................................68
Bng 3.3.6: Kt hp thu nhp v thi gian lm vic...........................................69
Biu 3.3.1: nh gi chnh sch tin lng...................................................70
Bng 3.3.1 Tnh hnh tin lng trung bnh cc cng ty.....................................71
Biu 3.3.2: nh gi cng nhn ng gp c nhn........................................72
Biu 3.3.3: nh gi chung v iu kin lm vic.........................................73
Biu 3.3.4: nh gi chung v k lut lm vic ............................................74
Biu 3.3.5: nh gi chung v phc li x hi..............................................76
Bng 2.1.6.4.1: Bo co kt qu hot ng kinh doanh......................................81
Bng 2.5.1: Bng cn i k ton .....................................................................82
BNG THU THP KIN CA NHN VIN CNG TY C PHN DT
MAY 29-3.........................................................................................................85
Trang vi
Lun vn tt nghip
MC LC HNH V
Hnh 2.1.2.1 S c cu t chc .....................................................................21
Hnh 2.2.2 Quy trnh tuyn dng .......................................................................39
Hnh 2.2.4 Quy trnh o to .............................................................................45
Hnh 2.2.6: Quy trnh phn hi thng tin ...........................................................55
Trang vii
Lun vn tt nghip
GII THIU
L do chn ti
Trong mi trng kinh doanh ngy cng khc lit, mi doanh nghip u
c gng pht huy v duy tr li th cnh tranh thnh cng trn th trng. Li
th cnh tranh c to ra bi nhiu yu t trong c ngun nhn lc. Nhng
thay i trong th gii kinh doanh chng minh rng ngun nhn lc s i
din cho ngun lc lu di v c o to ra li th cnh tranh ca Cng ty trong
nhiu ngnh kinh doanh hin i. Do vy li th duy nht v lu di l con ngi.
Mi mt thay i trong iu kin mi trng kinh doanh lm tng thm p lc
cho cc Cng ty phi thay i, ch ng sng to vi cng ngh mi, sn phm
mi, dch v mi nhm p ng yu cu ngy cng cao ca khch hng. ng
thi t chc cn phi thu ht, o to v duy tr lc lng nhn vin vi cht
lng cao nht. Cng ty c phn Dt may 29/3 l mt doanh nghip sn xut v
xut khu c uy tn vi sn phm khn bng v hng may mc. Cng ty hin c
khong gn 2500 nhn vin. Vi i ng nhn vin c o to bi bn cng
vi ch lng v cc khon phc li y em li doanh thu ln gip
Cng ty tr thnh mt doanh nghip xut khu c uy tn. Hin ti Cng ty ang
rt ch trng n ngun nhn lc ca mnh v l nhn t to ra li th cnh
tranh. c th thu ht cng nh duy tr c lc lng lao ng c cht lng
cao th Cng ty phi c nhng chnh sch thch hp khin h hi lng. Xut
pht t l do ny, em chn ti ny l chuyn tt nghip.
Mc tiu ca ti
nh gi cc yu t quyt nh n s hi lng ca cng nhn
Bit c nhu cu ca cng nhn p dng chnh sch nhn s ph
hp
Bit c quan im ca cng nhn v cc hot ng ca Cng ty
a ra mt s gii php nhm ci thin cc vn tn ti ca Cng ty
trong hot ng, chnh sch ngun nhn lc.
Trang 1
Lun vn tt nghip
Phm vi
ti ch c thc hin i vi cng nhn Cng ty c phn Dt may
29/3.
Phng php nghin cu
thc hin c ti, em s dng cc phng php sau:
+ Phng php thng k v phn tch vi vic s dng phn mm SPSS
Qu trnh thc hin phng php ny l trn c s nhng ti liu, s liu
thu thp c trong qu trnh i thc tp, tin hnh tng hp, phn tch, nh gi
v rt ra nhn xt, kin ngh.
+ Phng php phng vn trc tip vi cng c l bn cu hi.
y l mt phng php hu hiu gip hiu su hn v cc vn . Thng
qua phng vn cng nhn vin, em bit thm c nhng vn thc t trong
Cng ty cng nh s hi lng ca nhn vin.
Trang 2
Lun vn tt nghip
PHN 1
C S L LUN
1.1 Chui li nhun dch v

Cc nh nghin cu (Heskett, Sasser v Schlesinger, 1997) nhn thc
c tm quan trng ca vic hiu mi quan h gia nhn vin, khch hng v s
hon thnh cng vic ca t chc.
Lng
trung
thnh ca
nhn vin
Cht
lng
dch
v bn
trong
Gi tr
dch v
bn
ngoi
S tho
mn
ca
nhn
vin
S tho
mn
ca
khch
hng
Lng
trung
thnh ca
khch
hng
Gia
tng
doanh
thu
Li
nhun
Nng sut
nhn vin
Thit k ni lm vic
Thit k cng vic
Chn la v pht trin nhn vin
Phn thng v s cng nhn
nhn vin
Cc cng c phc v khch
hng
Khi nim
dch v
Kt qu cho
khch hng
S duy tr
Mua li
Gii thiu vi ngi khc
Thit k hnh thc phc

v v t chc cung cp
nhm p ng nhu cu
khch hng
Heskett nh ngha chui li nhun dch v: duy tr cc mi quan h

trc tip v bn vng gia li nhun; s pht trin; lng trung thnh ca khch
hng; s tho mn ca khch hng, gi tr ca sn phm v dch v em li cho
Trang 3
Lun vn tt nghip
khch hng; v nng lc, s tho mn, lng trung thnh v nng sut ca nhn
vin.1
Heskett m t nhng mi lin kt trong chui nh sau:
Li nhun v s pht trin c kch thch ch yu bi lng trung thnh
ca khch hng. Lng trung thnh l kt qu trc tip ca s tho mn khch
hng. S tho mn chu nh hng ln bi gi tr phc v khch hng. Gi tr
c to ra bi nng sut ca nhn vin. Lng trung thnh ca nhn vin iu
khin nng sut v lng trung thnh l kt qu ca vic nhn vin c tho mn.
S tho mn nhn vin ch yu c to ra t nhng h tr cht lng cao ca
nh lnh o v cc chnh sch ca t chc m n cho php nhn vin mang n
nhng kt qu tt cho khch hng.2
Da vo chui li nhun dch v, chng ta c th ni rng cht lng dch
v bn trong ca mt mi trng lm vic gp phn ln cho s tho mn ca
nhn vin. Cht lng dch v bn trong c o lng bi nhng nhn thc m
nhn vin hng n cng vic, ng nghip v cng ty ca h. N cng b tc
ng bi thi m mi ngi i vi ngi khc v cch m mi ngi i x
vi nhng ngi khc bn trong t chc. Cht lng dch v bn trong c mt
nh hng nht nh n nng lc phc v ca nhn vin. Chng hn nh nng
lc, quyn hn p ng nhu cu ca khch hng. Nng lc phc v lm gia
tng nng sut ca nhn vin v cht lng u ra. Xa hn na, nng sut ca
nhn vin nh hng ti gi tr dch v c nhn thc bi khch hng. Gi tr
dch v c hiu nh l nhng kt qu khch hng nhn c trong mi quan
h vi tng gi (bao gm c gi v nhng chi ph khc m khch hng phi tr
c c s phc v). Gi tr dch v c mt s kt ni r rng vi s tho mn
ca khch hng, iu ny quyt nh n lng trung thnh ca khch hng. Cui
cng, lng trung thnh ca khch hng gp phn lm tng s pht trin ca
doanh thu v li nhun ca Cng ty.
Heskett cn cho rng lnh o l mt trong nhng yu t quan trng nht.
N lm nn tng cho s thnh cng ca chui. Lnh o, ngi hiu chui li
1
2
Heskett et al., 1997, p.11

Heskett et al., 1994, p.165
Trang 4
Lun vn tt nghip
nhun dch v s pht trin v duy tr mt nn vn ho t chc tp trung vo vic

phc v cho khch hng v nhn vin. Lnh o s by t s sn sng v nhit
tnh lng nghe. H th hin s quan tm i vi nhn vin v dnh nhiu thi
gian cho vic chn la, theo di, ng vin v tha nhn nhn vin.
Hiu mt cch n gin, chui li nhun dch v din t rng nhn vin
c ng vin v tho mn s khin cho khch hng c tho mn, v khch
hng c tho mn s t hng nhiu hn, t lm gia tng doanh thu v li
nhun cho t chc. Trng tm ca chui li nhun dch v l s tho mn ca
khch hng ng vai tr nh mt chic cu kt ni mi quan h gia s tho mn
ca nhn vin v hiu sut ti chnh. Chui li nhun dch v a ra nhng gi
cho nh qun tr. Thi v s thc hin cng vic ca nhn vin quyt nh n
vic phc v khch hng v cng vic kinh doanh ca t chc.
1.2 S tha mn ca nhn vin
1.2.1 nh ngha
Kusku (2003) cho rng s tho mn ca nhn vin phn nh mc m
nhng nhu cu v mong mun ca c nhn c p ng v cm nhn c s
nh gi bi nhng nhn vin khc. Theo Staples v Higgins (1998) s tho mn
nhn vin nhn chung c cm nhn thng qua phm vi ca cng vic v tt c
nhng thi tch cc i vi mi trng lm vic. Gruneberg (1979) kt lun
rng t khi con ngi dnh nhiu thi gian ca h cho cng vic, s hiu bit v
cc nhn t lin quan n s tho mn ca h trong cng vic l rt quan trng
cho vic ci thin tt hn tnh trng hin ti.
V vy cho nn s tho mn ca nhn vin c th tng kt li nh l s
p ng nhng nhu cu v mong mun ca con ngi trong mi trng cng
vic. Khi nhng nhu cu v mong mun ny c p ng thch ng th s tho
mn ca nhn vin s c tng ln v iu ny s tc ng n li nhun trong
chui li nhun dch v.
1.2.2 Mt s nghin cu v cc yu t tho mn nhn vin
1.2.2.1 Nghin cu ca Wiley C (1997)
Wiley (1997) cho rng c mt vi nhn t ng vin m nhn vin coi
trng theo thi gian. Tuy nhin, nhng nhn t c a thch nht thay i
Trang 5
Lun vn tt nghip
trong sut hn 40 nm qua. B tham kho nhng kt qu nghin cu nm 1946

bi Labor Relations Institutes of New York bo co trong Foreman Facts, cc
nghin cu tng t c thc hin nm 1980 v 1986, v nghin cu cui
cng ca B l vo nm 1992. Bng bn di trnh by mi nhn t ng vin
m nhn vin c hi sp xp.
Motivators
1946
1980
1986
1992 (survey
employees)
Cng nhn ng gp c nhn
Bn phn c nhn
S ng cm vi c nhn NL
10
10
An ton cng vic
Thu nhp
S thch th trong cng vic
Thng tin v pht trin trong TC
Trung thnh c nhn
iu kin lm vic
K lut lm vic
10
10
Nhn t hng u c la chn bi nhn vin 1946 l cng nhn ng

gp c nhn. Thu nhp c xp gia v s thch th trong cng vic ng v
tr th 7. Vo nm 1980 v 1986, s quan tm hng u ca nhn vin l s thch
th trong cng vic, tip n l cng nhn ng gp c nhn. Thu nhp v an
ton cng vic ng v tr gn gia. Tuy nhin, nhng ngi c phng vn
trong nghin cu nm 1992 by t s quan tm nhiu hn ti thu nhp, k tip l
cng nhn ng gp c nhn.
Nhng cuc nghin cu ny chng minh rng th t u tin ca cc
nhn t thay i theo thi gian, v c nhiu hn mt l do ti sao nhng s
thay i ny li xy ra. Nhng l do c th l tnh trng kinh t, thay i mi
trng lm vic, tnh trng th trng lao ng, cnh tranh trong ngnh, thay i
trong thi ca nhn vin
Trang 6
Lun vn tt nghip
Trong nhng nm 80, vi gn 40 nm pht trin mt cch tng i. S

gia tng trong mc sng vt xa s tng tng ca ngi lao ng gia
nhng nm 40. Nhng g m ngi lao ng mong mun thay i, tuy nhin,
nhng pht hin c hai cuc nghin cu 1980 v 1986 cho thy rng nhn
vin vn coi trng nhng phn thng bn trong nhng khng quan tm nhiu
n yu t s ng cm vi c nhn ngi lao ng. S thch th trong cng vic
c u tin hng u, tip theo l cng nhn ng gp c nhn v bn phn c
nhn. Mt mu iu tra ngu nhin vi 845 cng nhn vin chc c thc hin
trong mt quc gia bi mt t chc phi li nhun xc nhn nhng ch s ny.
Nhng pht hin trn ch ra rng s thay i su sc trong thi i vi cng
vic din ra: t cng vic ng vai tr nh mt phng tin tn ti, tr
thnh phng tin cho s t th hin v s pht trin c nhn.
Vo nhng nm 90, dng nh ngi lao ng coi trng phn thng bn
ngoi nhiu hn nhng phn thng bn trong. Thu nhp c chn l yu t
hng u, k tip l cng nhn ng gp c nhn v an ton cng vic. Wiley
(1997) lp lun rng giai on sp nhp, cnh tranh ton cu, thay i t chc v
gim quy m to ra mt mi trng t ngi lao ng vo mt v tr khng
an ton v khng chc chn. V th, ngi lao ng c th quan tm nhiu hn
n nhng nhu cu c bn trong giai on ny, l thu nhp v an ton cng
vic.
Vic gia tng cc hot ng nh gim quy m t chc, cnh tranh ton
cu v gia cng bn ngoi c m t nh tnh trng kinh t chung cho thp nin
trc. V vy, vic gim quy m t chc v gia cng bn ngoi c th lm gia
tng cm gic khng an ton v cng vic ca nhn vin. Nhng du hiu ny
ng rng nhng nhn t ng u s vn l an ton cng vic v thu nhp.
Nhng nhn t ng vin ny v nhng thay i trong cch nhn nhn gi tr ca
nhn vin xut pht t nhng nguyn nhn khc nhau. iu ny c th gip cho
cc nh qun l hin ti v tng lai hiu v khm ph ra nhng nhu cu khc
nhau ca ngi lao ng v to ra s d dng hn cho cc nh qun l trong vic
to ra mt mi trng lm vic c th khuyn khch nhn vin lm vic tch cc
hn.
Trang 7
Lun vn tt nghip
1.2.2.2 Cch tip cn ca Samuel

ng a ra m hnh s tha mn ca nhn vin da trn 4 c s l
thuyt: L thuyt phn cp nhu cu ca Maslow, L thuyt hai yu t ca
Herzberg, L thuyt k vng ca Victor Vroom v M hnh v s k vng ca
Porter-Lawler.
1.2.2.2.1 Cc hc thuyt
1.2.2.2.1.1 Thuyt phn cp nhu cu
Maslow cho rng con ngi c thc y bi nhiu nhu cu khc nhau
v nhng nhu cu ny c phn cp theo th bc nh m hnh di y.
Maslow chia nhu cu thnh 5 cp bc theo mt trt t xc nh.
T hon thin
c tn trng
Quan h giao tip
S an ton
Sinh l
Theo hc thuyt ca Maslow th nhng nhu cu c bn nht cn phi c

tho mn trc nhng nhu cu bc cao hn, v khi m mt nhu cu c
tho mn th n s tr nn t quan trng hn v ngi ta li hng n nhu cu
bc cao hn.
Trang 8
Lun vn tt nghip
1.2.2.2.1.2 Thuyt hai yu t

Frederick Herzberg pht trin mt thuyt ng c thc y ph bin
khc l thuyt hai yu t. Nm gia hai yu t l s trung lp, iu c
ngha l cng nhn khng th hin s hi lng hay khng hi lng ca mnh. Th
nht l nhng yu t duy tr, n lin quan n s c mt hoc khng c mt ca
nhng yu t khng hi lng ca cng vic nh: iu kin lm vic, lng, cc
ch ca Cng ty, mi quan h gia cc c nhn. Th hai l nhng yu t to
ng lc thc y l nhng nhu cu cp cao, n bao gm: s thnh t, s tha
nhn, trch nhim v c hi thng tin.
Nhn t thc y
Nhn t duy tr
Gim st
Chnh sch Cng ty
Mi quan h vi gim st vin
iu kin lm vic
Lng
Mi quan h vi ng nghip
Mi quan h vi nhn vin
S an ton
Thnh tu
S cng nhn
ngha cng vic
Tnh trch nhim
S thng tin
S pht trin
Hon ton tho mn
Trung lp
Hon ton bt mn
Ng ca thuyt hai yu t i vi cc nh qun tr l ht sc r rng.

Cho d yu t duy tr s loi b s khng hi lng (bt bnh) ca nhn vin,
nhng n cng khng kch thch nhn vin t c thnh tu cao c. Mt khc
s tha nhn, th thch v c hi cho s thng tin c nhn l nhng ng lc rt
mnh m v s em li s hi lng v thc thi cng vic tt hn.
1.2.2.2.1.3 Thuyt k vng
Thuyt k vng xut rng ng c thc y s ph thuc vo s mong
i ca cc c nhn v kh nng thc hin nhim v ca h v v vic nhn c
cc phn thng mong mun. Thuyt k vng c bit n qua cng trnh ca
Victor Vroom, mc d cng c nhiu hc gi ng gp vo lnh vc ny. Thuyt
Trang 9
Lun vn tt nghip
k vng khng ch quan tm n vic xc nh loi nhu cu m cn nghin cu

qu trnh c nhn nhn c phn thng.
Cc yu t ca thuyt k vng:
Thuyt k vng da trn mi quan h gia n lc c nhn, s thc hin
(hnh ng) ca c nhn v kt qu u ra m h mong mun kt hp vi vic
thc hin tt cng vic. Cc yu t ny v mi quan h ca chng s c minh
ha trong hnh di y.
K vng EP trin vng
rng nhng n lc s dn
n nhng hnh ng mong
mun
N lc
Ho tr (gi tr ca
u ra) mun
S thc hin
Kt qu u ra (tin
lng, s cng nhn,
phn thng khc)
K vng PO trin vng

rng vic thc hin s cho
kt qu mong mun
K vng EP (t n lc effort n s thc hin performance) bao

hm vic n lc trong cng vic dn n nng sut lm vic cao. k vng ny
t c nh cao, c nhn phi c kh nng, kinh nghim vn c, cc cng c,
my mc cn thit v c hi thc hin.
K vng PO (O: outcomes) c ngha l hnh ng thnh cng s dn
n kt qu u ra mong mun. Trong trng hp mt ngi c thc y
c c phn thng trong cng vic th k vng ny s lin quan n nim tin
rng: nng sut lm vic cao s thc s dn n phn thng. Nu k vng PO
cao th c nhn s c thc y mnh hn (s c hnh ng cao hn). Nu k
vng rng nng sut lm vic cao s khng em li hiu qu mong mun th
ng lc s gim i.
Kh nng kt hp (ho tr - valence) yu t ny vi yu t khc l gi tr
ca u ra hoc s hp dn ca kt qu u ra i vi mi c nhn. Nu kt qu
Trang 10
Lun vn tt nghip
u ra c sn t s n lc cao, nng sut lm vic tt m khng c coi trng

th ng lc s thp i.
Nhng gi dnh cho cc nh lnh o
Trch nhim ca nh lnh o l gip cp di tho mn c nhu cu
ca h v cng mt lc t c nhng mc tiu ca t chc. Nh lnh o phi
tm ra s ph hp gia nhng nng lc v nhu cu v cng vic ca cp di.
thc y, nh lnh o cn xc nh r nhu cu ca cc c nhn, xc nh u ra
sn c t t chc v m bo rng mi c nhn u c kh nng v s h tr cn
thit (nhim v c th, thi gian v my mc thit b) t c kt qu u ra.
1.2.2.2.1.4 M hnh k vng Porter- Lawyer
Theo Porter v E.Lawler th s tho mn trong cng vic l h qu hn l
nguyn nhn ca thnh tch. Vi nhng mc khc nhau v thnh tch th dn
n nhng phn thng khc nhau. S bn di cho thy ton b m hnh k
vng ca L.Porter v E.Lawler th hin cng lc nhng c im ca con ngi,
cng vic v t chc nhm l gii v qu trnh thc y nhn vin.
Gi tr ca
phn thng
C tnh v
nng lc
S n lc ca
nhn vin
S n lc
nhn thc v
phn thng
Phn
thng
bn trong
Phn thng
hp l theo
nhn thc
Thnh tch
Nhn thc
v vai tr
S tho mn
Phn
thng bn
ngoi
Trang 11
Lun vn tt nghip
1.2.2.2.2 M hnh s tha mn ca nhn vin

Hnh nh v s nhn nhn v cng ty
Vn ho v t chc Chuyn giao kin thc,

quan tm n nhng
im khc nhau trong
nhn vin
Nh qun l trc tip

cc mc tiu v mi quan
h thng nht
S pht trin ca Cng ty, s nhn thc

chung.
Ban qun l cp cao/ nh qun l b phn
a ra nhng quyt nh ng n cho tng
lai.
S tho mn ca
nhn vin
Nhm ng nghip
nng ng - s cng tc
Thng tin v
truyn thng - nm
v gii quyt xung t
c tnh hnh tt
S pht trin c nhn
Cng vic
nhim v v trch
nhim
Vn ho v t chc
Khong cch quyn lc cao - thp: to ra vn ho vi khong cch quyn
lc thp. Ni m nhng quyt nh c a ra bao gm tt c cc thnh vin.
Nhn vin c php ph bnh m khng b bt c mt s bt li no t ban
qun l.
Ch ngha c nhn - ch ngha tp th: xem thng vic phn chia v
nhng cn tr cc b m n c th y li nhng tin b trong Cng ty. Cc b
phn cn cng tc vi nhau v chia s thng tin cng gip ln nhau.
Loi b nhng s khng chc chn cao - thp: tnh sng to c khuyn
khch v nhn vin khng b trng pht v nhng li lm min l ban qun l thu
c mt vi d n c bn cht mo him.
Trang 12
Lun vn tt nghip
Qu trnh ng b ho nhanh chng: nhim v c phi hp t c

kt qu cui cng cng sm cng tt.
nh hng mi quan h: mt mi quan h rng c khuyn khch. Ni
m nhng nhn t bn ngoi cng tc ng vo s ch . V d: quan h vi
nhn dn a phng.
Nh qun l trc tip
Ban qun l chuyn nghip, t chun trong lnh vc kinh doanh:
Cc mc tiu cn c tn thnh v r rng
Nh qun l cn hun luyn nhn vin mt cch thch hp
Nh qun l cn khen ngi nhn vin khi mc tiu c hon thnh tt
Nhng sai lm cn c nhn nhn nh l c hi cho s ci tin
Mi quan h tin cy cn c pht trin gia ngi qun l v nhn vin
Nhng tng mi cn c khuyn khch
ng nghip
S hp tc gia v bn trong cc b phn cn c khuyn khch
Nhng xung t cn c tho lun v cng nhau gii quyt
Rt quan trng khi nhng ng nghip mi c tha nhn trong t chc
Tt c nhn vin u phi c gng t c kt qu vt bc
Thng tin v giao tip
S khc nhau gia cc kin cn c tn trng
Thng tin cn c truyn i cng sm cng tt t ban gim c
Ban qun l cn gii thch l do ng sau nhng quyt nh quan trng
S giao tip cn c m rng v da trn s tin cy ln nhau
Cng vic
Nhim v v trch nhim cn c xc nh r rng
Nhim v cn tng xng vi k nng v im mnh ca nhn vin
Nhn vin c tham gia vo nhng quyt nh lin quan n cng vic
Cng vic gip cn bng gia cuc sng ring t v ngh nghip
Pht trin c nhn
Pht trin ngh nghip c xc nh bi nng lc v kt qu thc hin
Pht trin v o to cn c tho lun bi nh qun l vi nhn vin
Trang 13
Lun vn tt nghip
C hi hc tp nng cao trnh c to ra sn sng cho nhn vin

Hnh nh Cng ty/ Ban qun l cp cao/ iu kin lm vic/ Tin lng
Cp cao ca s an ton cng vic cn c cung cp bi Cng ty
Nhn vin cn tin tng vo quyt nh ca ban qun l cho tng lai
Nhng phng tin vt cht cn lm hi lng nhn vin
Cung cp cho nhn vin nhng ngun lc thc hin nhim v hiu qu
Nhn vin cn c tho mn vi tin lng v nhng khon phc li
1.2.2.3 Nghin cu ca L Thanh Dng - sinh vin Cao hc MBA (cng vi cu
sinh vin H Ngoi Thng K32)
Nghin cu tham kho cc yu t ng vin ca nghin cu Wiley C,
ng thi xc nh cc yu t c trng khc ca Vit Nam. Nghin cu ny cn
c theo Nghin cu ca Hawthorne Study (Terpstra, 1979) v ng vin nhn
vin. C 5 c s l thuyt thc hin nghin cu ny l: L thuyt bc thang
nhu cu ca Maslow, L thuyt 2 yu t ca Herzberg, L thuyt ca Wroom v
tha mn cng vic, l thuyt cng bng ca Adams v thuyt quyn lc ca
Skinner.
1.2.2.3.1 Cc hc thuyt
1.2.2.3.1.1Thuyt cng bng
c pht trin bi J. Stacy Adams, thuyt cng bng cho rng con ngi
c kch thch tm kim s cng bng trong x hi thng qua cc phn
thng m h mun t c. Theo thuyt cng bng, nu con ngi nhn c
s i ng cng bng vi ngi khc trong cng mt mc ng gp, h s tin
rng c i x cng bng. Ngi ta nh gi s cng bng qua t l gia s
ng gp vo cng vic (bao gm trnh , kinh nghim, s n lc v k nng)
v kt qu nhn c (bao gm vic tr lng, s cng nhn, li nhun, s thng
tin). T l ny c th c so snh vi ngi khc trong cng mt nhm lm
vic hoc l mc trung bnh ca nhm.
S khng cng bng xy ra khi t l ng gp v kt qu nhn c
khng ngang bng. S khng cng bng to ra s cng thng trong mi ngi v
iu ny kch thch h lp li s cng bng.
Nhng phng php chung nht gim s khng cng bng:
Trang 14
Lun vn tt nghip
Thay i nhng ng gp trong cng vic (u vo)

Thay kt qu nhn c (u ra)
Thay i cm nhn
Ri b cng vic.
1.2.2.3.1.2 L thuyt ca Skinner
Cho rng hnh vi ngi lao ng s lp li vi cc hot ng ng gp
trong t chc doanh nghip nu h nhn c nhng gi tr tch cc v ngc li
cc hnh vi s khng lp li nu h khng nhn c nhng gi tr tch cc.
Nhng nh qun tr s lu c nhng gi tr nhn c tch cc ca nhng lao
ng dn n nhng hot ng ng gp ca nhn vin cng nh trnh nhng
gi tr nhn c khng / khng tch cc hn ch nhn c nhng ng
gp tiu cc.
1.2.2.3.2 Kt qu a ra ca nghin cu:
Th t u tin ca cc nhn t:
Cng nhn ng gp ca c nhn
Thu nhp
Thng tin v pht trin ngh nghip
Trung thnh c nhn
iu kin, cng c lm vic
S ng cm vi c nhn ngi lao ng
Phc li x hi
Quan h/bng lc
Kt qu nghin cu cho thy tnh cng bng cn c ch trng mc
cao nht trong t chc. N th hin t l ng gp v kt qu nhn c ca h
so vi ngi khc. K l thu nhp v s thch th cng vic. Ch c thu nhp
l hon ton thuc v yu t bn ngoi thy c, cc yu t cn li thuc v bn
cht bn trong ca cng vic. Yu t bng lc hay quan h x hi c c t
cng vic c v nh khng c nh gi cao.
Trang 15
Lun vn tt nghip
Kt qu trn cho thy rng trong th trng lao ng vi s pht trin ca

nn kinh t th trng, lao ng Vit Nam c s nhn nhn thng thn vi cc
yu t vt cht, bn ngoi ng thi cng ch trng cc yu t t th hin mnh.
Nghin cu cng li cho thy s khc bit trong yu t an ton cng vic
khi i tng mu nghin cu khng nh gi cao yu t ny, phi chng c hi
vic lm Vit Nam l rng m hn so vi cc nc khc nghin cu? y
cng l mt vn m nh qun tr cn lu trong vic ng vin nhn vin.
1.3 Nhng li ch ca vic tha mn nhn vin
S tha mn ca nhn vin v lng trung thnh c nhn nhn nh yu t
quyt nh n nng lc ca nhng t chc dch v nhm phn ng c hiu qu
vi nhng nhu cu ca khch hng trong khi cng cn iu khin vic gim chi
ph thng qua vic lm gim ph tn tuyn dng v o to v nhng hiu qu chi
ph m c tch ly li t nhng cng nhn lnh ngh, l nhng ngi
kh nng lm nhanh v quen thuc vi cc nhim v ca h.
Nhng bc thy cht lng M nh Deming (1986) v Juran (1989)
nht tr v r rng trong vic nhn thy rng vic gia tng qu trnh s hu v
tha mn cng vic s quay tr li sinh li trong c cht lng v nng sut.
Nhng chuyn gia cht lng ca Nht cng nhn mnh n tm quan trng ca
nhn t nhn t con ngi trong vic to ra mt mi trng cho s sn xut
vt tri v Ishikawa (1985) cho rng nhng t chc cht lng biu th c
im qua vic ch n lng nhn o, gio dc ngun lc con ngi, quan tm
n hnh phc ca nhn vin v cung cp nhng ni lm vic vui v. Ishikawa
nhn mnh rng kim sot cht lng hiu qu da vo s hiu bit ca vic iu
khin con ngi. iu ny bao gm s tha mn ca vic thc hin mt cng
vic tt, s hnh phc i t s cng tc vi nhng ngi khc v t s pht trin
c nhn v s thc hin.
Trang 16
Lun vn tt nghip
Phn 2 Tnh hnh hot ng kinh doanh v thc trng ngun nhn
lc ca Cng ty c phn Dt may 29/3
2.1 Tng quan v cng ty
2.1.1 Qu trnh hnh thnh v pht trin ca Cng ty
Cng ty c phn Dt may 29/3 c thnh lp theo Quyt nh s
9312/Q-UBND ngy 29/12/2006 ca UBND Thnh ph Nng v vic
chuyn doanh nghip 100% vn nh nc thnh Cng ty c phn. Trc khi tin
hnh c phn ha, Cng ty c tn l Cng ty Dt may 29/3 thuc s Cng nghip
thnh ph Nng c thnh lp li theo Quyt nh s 3156/Q-UB ngy
03/11/1992 ca y ban nhn dn tnh Qung Nam Nng tin thn l t hp
Dt may 29/3, thnh ph Nng c thnh lp vo nm 1976.
Tn gi chnh thc: CNG TY C PHN DT MAY 29/3
Tn giao dch quc t: MARCH 29 TEXTILE - GARMENT JOINT
STOCK COMPANY
a ch: S 60 M Nhu, Phng Thanh Kh, Qun Thanh Kh, Tp
Nng
in thoi:
+ 84 (0511) 3.756.999
Fax:
+ 84 (059) 759.622
Website:
www.hachiba.com.vn
www.hachiba.vn
E-mail:
hachiba@dng.vnn.vn
2.1.1.1 Cc giai on pht trin ca Cng ty:

Giai on t 1976-1978:
Ngy 29/3/1976 nhn k nim mt nm ngy gii phng Nng UBND
tnh QNN (c) k quyt nh thnh lp T hp dt khn bng 29/3. y l
giai on u tin trong vic o to tay ngh cng nhn v hng dn lm quen
vi my mc. Tng s vn ban u l 200 lng vng, tng s cng nhn l 58
ngi. Sn phm ch yu trong giai on ny l khn mt phc v cho th trng
ni a.
Trang 17
Lun vn tt nghip
Ngy 28/11/1978 UBND tnh chnh thc k quyt nh chuyn T hp

dt khn bng 29/3 thnh X nghip cng t hp doanh 29/3.
Giai on t 1979-1984:
Trong giai on ny x nghip c nhng bc i n nh, thc hin a
dng ho chng loi sn phm bng vic sn xut thm khn tm p ng c
nhu cu trong nc v bt u tham gia xut khu.
Ngy 29/3/1984 UBND tnh lc by gi quyt nh chuyn x nghip
thnh Nh my dt 29/3 hot ng vi mc tiu ch yu l gii quyt cng n
vic lm cho lc lng lao ng tnh nh, nng cao thu nhp cho cn b cng
nhn vin trong nh my. Trong thi gian ny nh my lin tc vt k hoch v
n cui nm 1984 nh my c khi cng nghip bu l l c u v c
Nh nc tng thng Hun chng Lao ng hng II.
Giai on t 1985-1988:
Trong iu kin cn thiu thn v kht khe ca nn kinh t bao cp, nh
my xin c lm th im v c ch qun l mi. Vi s sp xp, ci tin k
thut, thay i cng ngh thc y sn xut pht trin. Trong nhng nm ny
nh my lun hon thnh vt mc sn xut, sn lng nm sau cao hn nm
trc v sn phm c xut khu sang th trng Lin X v cc nc ng
u. y l thi k hng thnh ca nh my.
Giai on t 1989-1992:
Nm 1986 Nh nc chuyn i c ch, xo b c ch bao cp lm thay
i hng lot cc c ch chnh sch: thu, ti chnhlm cho nh my gp rt
nhiu kh khn. Cnh tranh trong th trng ni a gay gt, gi c nguyn vt
liu chnh nh si, ho chttng cao. th trng nc ngoi, Lin X, c
n phng chm dt hp ng. ng trc tnh hnh ny, nh my quyt
nh tinh gim bin ch, u t sang sn xut hng may mc.
Ngy 3/1/1992 theo quyt nh s 315/QUB ca UBND thnh ph
Nng nh my c i tn thnh Cng ty Dt may 29/3, vi tn giao dch
thng mi l Hachiba, l mt t chc c t cch php nhn, c quyn v ngha
v bo tn v pht trin ngun vn c giao. C quyn t ch trong mi hot
ng sn xut kinh doanh ca mnh.
Trang 18
Lun vn tt nghip
Giai on t 1993 cho n nay:

y l giai on hot ng sn xut kinh doanh ca Cng ty khng ngng
pht trin, sn phm ca Cng ty ngy cng phong ph v a dng vi nhiu
chng loi mi nh: khn mt, qun kaki, o s miTh trng c m rng
sang nhiu nc Nht, c, i Loanc bit trong nhng nm gn y Cng
ty hon thnh vt mc k hoch sn xut.C iu kin m rng mt bng sn
xut, trang b thm nhiu my mc thit b mi c nng sut v cht lng cao.
Bn cnh , Cng ty vn ang ch trng vo vic o to nng cao tay ngh cho
cng nhn, tng bc n nh v pht trin.
Theo Quyt nh s 9312/Q-UBND ca U ban nhn dn thnh ph
Nng ngy 29 thng 12 nm 2006 v ph duyt phng n c phn ho.
Ngy 1/4/2007, Cng ty Dt may 29/3 chnh thc chuyn tn thnh Cng ty c
phn Dt may 29/3 v i vo hot ng vi b my lnh o mi.
2.1.1.2 Sn phm, dch v ch yu:
Dt khn bng: Sn xut cc loi khn bng: Khn tay, khn tm, khn
ct vng, khn in hoa, khn Jacquard
May mc: Sn xut cc loi sn phm may mc: qun ty, qun kaki,
wash, cc loi o qun th thao, o Jacket ...
Kinh doanh xut nhp khu cc sn phm khn bng may mc v nguyn
vt liu ngnh Dt, May
2.1.1.3 S mnh:
Cng ty c phn Dt may 29/3 l n v sn xut, xut khu khn bng v
hng may mc. Vi h thng thit b hin i, cng vi lc lng lao ng c tay
ngh cao, thc lao ng tt v b my qun l nng ng, Cng ty lun mong
mun tha mn cao nht nhu cu ca khch hng.
2.1.1.4 Phng hng kinh doanh giai on 2008-2010:
Cng ty tip tc u t cc hng mc cn li ca D n di di v t chc
li sn xut c UBND TP Nng ph duyt ti Quyt nh s 1662/QUB ngy 08/03/2005
Trang 19
Lun vn tt nghip
Xy dng hon chnh h thng phng chy cha chy ton khu vc c s
sn xut, h thng in nc, lm mt, x l cp nc thi m bo tiu chun
k thut v mi trng
Tip tc ng b ha dy chuyn cng ngh v trang thit b ph hp vi
yu cu ca ngnh Dt may trong tin trnh hi nhp, m bo khng nh hng
ln n k hoch sn xut
Cng ty c k hoch xy dng nh tp th n nh trn 500 lao ng c
tay ngh cao
2.1.1.5 Nhim v v quyn hn ca Cng ty:
Nhim v:
Sn xut kinh doanh cc mt hng khn bng: khn mt, khn in, khn
tm
Sn xut kinh doanh cc mt hng may mc xut khu: o s mi, qun th
thao, qun kaki, o jacket
Ngy cng hon thin v nng cao cng ngh sn xut cht lng sn
phm, p ng nhu cu ngy cng cao ca khch hng.
M rng th trng tiu th, m rng quan h hp tc vi cc nc vi
cc nc trong khu vc v trn th gii.
Gii quyt cng n vic lm cho lao ng a phng, to iu kin
nng cao cht lng cuc sng ca nhn vin.
ng gp mt phn ngn sch Nh nc
Quyn hn:
L n v kinh doanh hng ha c k hoch nhm p ng nhu cu th
trng ngy cng tng. C t cch php nhn v hoch ton kinh t c lp, t
ch kinh doanh, c quyn xut nhp khu trc tip. c quyn m rng, ch
ng mi hnh thc lin doanh, lin kt cc c quan nghin cu, cc tp th c
nhn hay t chc khoa hc p ng tin b khoa hc k thut mi.
Ch ng xc nh ngun vn thc hin chng trnh sn xut kinh
doanh, lin doanh, lin kt cc c s kinh doanh khc. c quyn vay, mua bn
ngoi t ti ngn hng, c quyn huy ng vn c phn, vay nc ngoi v
cc cn b cng nhn vin trong Cng ty.
Trang 20
Lun vn tt nghip
C quyn t ch cn i nng lc sn xut, hon thin c cu sn phm

theo yu cu ca quy trnh cng ngh mi, pht trin sn phm nng cao cht
lng sn phm.
C quyn t chc b my qun l sn xut kinh doanh theo hng c hiu
qu, ch ng xy dng k hoch sn xut kinh doanh
2.1.2 C cu t chc b my qun l
2.1.2.1 S c cu t chc
Hnh 2.1.2.1 S c cu t chc
Trang 21
Lun vn tt nghip
HI NG QUNGVHD:
TR Th.S Trng Hng Trnh
TNG GIM C
PH TNG GIM C
Ph trch k thut - i din lnh o v
HTQLCL & SA8000
PH TNG GIM C
Ph trch sn xut dt
GIM C IU HNH MAY
PHNG
K
THUT
CHT
LNG
MAY
PHNG
IU
HNH
SN
XUT
MAY
X NGHIP
MAY I
PHNG
K
THUT
C IN
U T
& MI
TRNG
X NGHIP
MAY II
PHNG
K
THUT
CNG
NGH
DT
X NGHIP
MAY III
PHNG
KINH
DOANH
XUT
NHP
KHU
PHNG
QUN
TR I
SNG
X NGHIP
MAY IV
Ghi ch
Quan h lnh o
Quan h chc nng
Trang 22
X NGHIP
WASH
PHNG
K
TON
X NGHIP
DT
PHNG
TNG
HP
Lun vn tt nghip
Qua s c cu t chc trn ta thy Cng ty t chc theo m hnh trc

tuyn chc nng. Mi quan h trc tuyn th hin s tun th theo nguyn tc
thng nht ch huy ca Cng ty, m bo cho s qun l trc tip ca Tng Gim
c n tng phng, ban, tng x nghip. y l c s thc hin cc quy nh
ca Tng Gim c mt cch nhanh chng, ng thi cng nhn c s phn
hi chnh xc, nhanh chng t cp di. Bn cnh , cp di cng c giao
quyn hn khai thc s sng to, ch ng trong cng vic. Vi mi quan h
cht ch nh trn, mi vn pht sinh trong qun l, sn xut kinh doanh u
c th c pht hin kp thi v c gii quyt mt cch nhanh chng, trit .
Tng Gim c:
Do Hi ng qun tr bu ra, c trch nhim qun l hot ng sn xut
ca Cng ty v chu trch nhim v hot ng sn xut kinh doanh v i sng
ca Cng ty.
Ph Tng Gim c ph trch k thut i din lnh o v Cht
lng & SA8000:
Tham mu v bo co cho Tng Gim c v kt qu qun l, ch o,
iu hnh vic u t, ci tin my mc thit b, cng ngh v cc hot ng lin
quan n lnh vc k thut v cc hot ng c phn cng ph trch
Gii quyt cc vn lin quan v k thut v cht lng sn phm may
mc.
Ch o v duy tr cng tc nh gi v gim st thc hin h thng qun
l cht lng ni b v ci tin lin tc khng ngng hon thin.
Ph Tng Gim c ph trch sn xut dt:
Tham mu v bo co cho Tng Gim c v vic qun l, ch o, iu
hnh cc hot ng sn xut sn phm dt v nhng trch nhim c phn
cng ph trch
Gim c iu hnh may:
Thay mt Tng Gim c qun l v gii quyt cc vn lin quan n
sn phm may mc nh: khai thc ngun hng m bo s tng trng bn vng
v nng cao doanh li Cng ty, tham gia nh v la chn nh cung ng, n
c thc hin cc hp ng k kt
Trang 23
Lun vn tt nghip
Phng k thut - cht lng may:

Tham mu cho Ban Tng Gim c trong vic u t mua sm cc thit
b may m bo v mt k thut, tnh nng s dng, hiu qu v tit kim.
Chu trch nhim qun l, iu hnh cc nhim v c Tng Gim c
giao v cng tc k thut cng ngh, cht lng nguyn ph liu u vo v sn
phm u ra, qun l my mc thit b nhm m bo thc hin tt cc yu cu
sn xut.
Phng iu hnh sn xut may:
Chu trch nhim nhn n t hng, lp k hoch sn xut may v qun
l cng nhn may.
Phng k thut c in u t & mi trng:
m bo phc v tt cc yu cu sn xut v in, nc, sa cha c kh,
gia cng ph tng thay th trong ton Cng ty.
Phng k thut cng ngh dt:
Tham mu cho Ban Tng Gim c trong vic u t mua sm cc thit
b dt m bo v mt k thut, tnh nng s dng, hiu qu v tit kim.
Qun l, iu hnh cng tc k thut cng ngh, vn hnh my mc thit
b, thit k sn phm theo ng yu cu ca khch hng v xut nng cao, i
mi, thanh l thit b.
Phng kinh doanh xut nhp khu:
Chu trch nhim tm kim th trng, bn hng tiu th hng ha.
Thc hin cc nghip v xut nhp khu hng ha.
Phng qun tr i sng:
Chm lo i sng cn b cng nhn vin trong Cng ty, t chc cc hot
ng vn ha v phc li x hi.
Phng k ton:
Chu s qun l trc tip ca Tng Gim c, c nhim v cn i thanh
ton cc khon thu chi li l, kt qu hot ng kinh doanh v lp k hoch ti
chnh bo co trc tip cho Tng Gim c.
Trang 24
Lun vn tt nghip
Phng Tng hp:

C nhim v tnh lng, b nhim cn b, tuyn chn, o to, lu tr h
s cn b cng nhn vin. Gii quyt cc ch chnh sch trong Cng ty, kim
tra vic thc hin k lut ca Cng ty.
X nghip: x nghip may, x nghip dt, x nghip wash:
Chu trch nhim qun l, iu hnh, gim st mi hot ng sn xut ti
x nghip m bo s lng, cht lng sn phm theo yu cu k thut/ hoc
yu cu ca khch hng.
2.1.2.2 u v nhc im
u im:
C cu ny to iu kin cho Tng Gim c c thi gian lm nhng
cng vic quan trng khc. Cc phng ban khc ch chuyn mn ha cng vic
ca phng mnh. iu ny gip cng vic ca tng phng ban hon thnh tt.
Nhc im:
Tuy nhin, c cu ny s lm nh mt i s lin kt gia cc phng ban
trong Cng ty. ng thi c cu t chc ny i hi phi c nhiu nh qun l,
lm tng lao ng gin tip, tng chi ph qun l ca Cng ty.
Nhn chung, c cu trc tuyn chc nng th hin s linh hot trong t
chc qun l v thc hin ca Cng ty. iu ny hon ton ph hp vi c im
ngnh ngh sn xut v kinh doanh ca Cng ty.
2.1.3 Phn tch SWOT
Th mnh:
Cng ty to c uy tn i vi nhng khch hng may mc v cht
lng sn phm v tin giao hng.Trong nhiu nm qua th trng xut khu
ca Cng ty tng bc c m rng, cng c v pht trin c bit l cc th
trng trng im nh M, EU, Nht Bn.
im yu:
L doanh nghip a phng, vn sn xut kinh doanh ca Cng ty ch
yu l vay ngn hng, vi xu th hin nay cc ngn hng ang gim cc hn mc
vay, cc tiu ch vay rt kht khe, nht l iu kin th chp nn Cng ty rt kh
khn v vn vay phc v sn xut.
Trang 25
Lun vn tt nghip
Cng ty ang thiu cn b qun l gii cp x nghip, t sn xut v lao

ng c tay ngh cao.
C hi:
Sau khi Vit Nam gia nhp WTO, Cng ty c cc n hng may mc
xut khu n nh cho cc nm 2008 v nm 2009. Hin nay Cng ty k hp
ng xut khu trc tip vi nhiu khch hng ln ca M. Nhn chung th
trng xut khu ca Cng ty c nhiu c hi tng trng trong thi gian ti.
Thch thc:
Ngnh cng nghip ph tr ca ngnh Dt may Vit Nam hin nay trn
70% phi nhp t nc ngoi, do cc nguyn liu, ph liu sn xut trong nc
cha p ng c nhu cu
Qu trnh hi nhp ngnh Dt may vo th trng M cn gp nhiu ro
cn thch thc, c bit l nguy c b kin bn ph gi lun lun tim n.
2.1.4 M t ngun lc hin c:
2.1.4.1 Nhn lc:
Hin ti, Cng ty c khong 2500 cn b cng nhn vin. Trong gn
100 ngi tt nghip i hc, trn 80 ngi tt nghip cao ng, trung cp k
thut, qun l v trn 500 cng nhn k thut lnh ngh c tay ngh t bc 4 tr
ln.
Mi cn b cng nhn vin Cng ty u c nng lc thc hin tt cc
cng vic c giao v u nhn thc, thu hiu cng vic, trch nhim quyn
hn, chnh sch, mc tiu ca Cng ty.
2.1.4.2 C s vt cht:
Cng ty c h thng vn phng lm vic, nh xng v dy chuyn sn
xut ng b, khp kn vi gn 3000 my mc, thit b khc nhau. H thng nh
xng, thit b ny c khng ngng ci tin hon thin v thay th theo hng
hin i ha bng cc thit b in t iu khin bng chng trnh hoc cc thit
b chuyn dng khc.
Hin ti Cng ty c 6 x nghip trc thuc gm:
X nghip dt: Nng lc sn xut gn 1000 tn sn phm/nm gm cc
loi: Khn mt, khn n, khn tm, khn Jacquard, khn in hoacht lng cao.
Trang 26
Lun vn tt nghip
X nghip may 1, X nghip may 2, X nghip may 3, X nghip may 4, X

nghip Wash c trang b cc thit b ng b tin tin ca Nht Bn vi nng
lc sn xut mi nm trn 5 triu sn phm gm cc loi: qun u, qun o tr
em, qun o th thao, qun o bo h lao ng, Jacket
X nghip wash c cng sut trn 2 triu sn phm/nm vi cc kiu wash:
Garment wash, Bio wash, ball wash, stone wash..
2.1.4.3 Mi trng lm vic:
Mi trng lm vic c xc nh ph hp theo cc yu cu v an ton
v v sinh sn phm, iu kin lm vic v sc khe cn b cng nhn vin.
Hng nm, Cng ty thc hin nh gi iu kin mi trng lm vic theo cc
iu khon qui nh ti B lut lao ng ban hnh ngy 23/03/1994, c sa i
b sung mt s iu ngy 02/04/2002.
2.1.5 c im tnh hnh ti chnh ca Cng ty
Nhn vo Bng 2.1.5.1: Bng cn i k ton, ta thy:
Gi tr hng tn kho chim t trng tng i ln, nm 2006 gim so vi
nm 2005 l 47,188,938,717 ng hay l gim 46.24%. Nm 2007 tng so vi
2006 l 13,189,692,601 ng hay l tng 24.06%. iu ny cho thy nm 2006
Cng ty ch trng y mnh hot ng bn hng, dn n hng tn kho thp
nht trong 3 nm. Mt khc gi tr hng tn kho nm 2005 chim 43.8% trong
tng ti sn, nm 2006 chim 21.72% v nm 2007 chim 29.76%. iu ny cho
thy tnh khng hiu qu ca Cng ty trong chnh sch Marketing dn n hng
tn kho lun mc cao.
V khon phi thu: nm 2006 tng 18,131,561,011 ng tng ng tng
66.51% so vi nm 2005, nhng sang nm 2007 gim 16,413,089,813 ng
hay gim 36.16%. iu ny cho thy nm 2007, Cng ty ch trng n cng
tc thu hi n. Tuy nhin khon phi thu vn chim t trng ln trong tng gi tr
ti sn, cho thy Cng ty b chim dng vn kh ln, cng tc thu hi qun l
cng n cha cht ch.
Vn bng tin: tng u qua 3 nm nhng nm 2006 tng rt mnh vi gi
tr l 1,628,672,678 ng hay tng 411.94%. iu ny cho thy Cng ty duy tr
mt mc tin mt ln, chng t kh nng thanh ton tc thi ca doanh nghip
Trang 27
Lun vn tt nghip
c d dng v Cng ty lun sn sng p ng tin mt cho nhng nhu cu t

xut.
Ti sn c nh nm 2006 tng 10,349,586,023 ng hay l tng 12.57%
so vi 2005 nhng sang nm 2007 li gim 9,533,094,834 ng hay gim
10.28% so vi nm 2006 cho thy nm 2006 Cng ty u t nhiu cho vic
mua sm my mc, trang thit b phc v cho sn xut.
Chi ph xy dng c bn d dang tng u qua 3 nm trong nm 2007
tng 9,423,771,975 ng hay l tng 47.31% so vi 2006. iu ny cho thy
Cng ty ang u t vo xy dng c s h tng phc v cho vic sn xut.
T nhng phn tch trn cho thy c tnh hp l khi u t vn cho
hot ng kinh doanh ca doanh nghip l mt doanh nghip hot ng trong
lnh vc sn xut kinh doanh nn ti sn c nh v u t di hn chim t trng
ln trong tng ti sn ca Cng ty. Vic phn b vn nh trn lm cho hiu qu
s dng vn ca doanh nghip tng cao hn.
Vic nh gi khi qut tnh hnh phn b ngun vn, gip chng ta c ci
nhn r nt hn v tnh hnh ti chnh ca Cng ty. C th Cng ty dng
nhng ngun vn no ti tr cho ti sn thy c mc t ch ca Cng
ty, s bin ng ca tng loi ngun vn ra sao v nh hng nh th no n
tnh hnh ti chnh ca Cng ty.
Nhn vo bng phn tch ta thy tng ngun vn tng 19,605,056,589 hay
tng 8.42% vo nm 2006 so vi nm 2005 nhng li gim vo nm 2007. ng
thi n phi tr nm 2006 tng 46,089,295,547 ng hay tng 24.1% so vi nm
2005. Nhng sang nm 2007 li gim 54,512,789,763 ng hay l gim 22.97%
so vi nm 2006. Trong n ngn hn chim t trng ln trong c cu n phi
tr trn 50%. Nguyn nhn lm cho n ngn hn tng cao l do ngi mua tr
tin trc tng mt khon rt cao ln ti 246,503,925 hay l tng 100.92% ca
nm 2007 so vi nm 2006. iu ny c th l gii c v trong nm qua, Cng
ty lun quan tm n nhu cu ca khch hng t cht lng sn phm, mu
m n cc chnh sch bn hng. Vi s gia tng ca khon mc ny cho ta thy
s tin tng ca khch hng vo nhng sn phm ca Cng ty rt cao. Uy tn v
Trang 28
Lun vn tt nghip
v th ca Cng ty ngy cng c khng nh trn th trng ang cnh tranh

gay gt. Hot ng kinh doanh ca Cng ty ngy cng thnh cng.
Ngun vn ch s hu: chim t trng khng ln nhng cng c s tng
ln t 6.01% nm 2006 ln 20.3% nm 2007. Nguyn nhn ca s tng ln ny l
do trong nm qua Cng ty kinh doanh c li dn n tng ngun vn kinh doanh.
Nhn chung t sut n ca Cng ty mc rt cao trn 80%. iu ny th
hin tnh t ch v ti chnh rt thp. Vn s dng cho kinh doanh ph thuc ch
yu vo bn ngoi.
2.1.6 Tnh hnh hot ng kinh doanh ca Cng ty:
2.1.6.1 Nh cung cp:
Trong ngnh Dt may th nguyn liu ng mt vai tr quan trng v c
nh hng quyt nh ti cht lng sn phm v hiu qu sn xut. Nguyn liu
chnh c s dng l bng x, x si tng hp, len, ay, t tmtrong quan
trng nht l bng x v x si tng hp. Hin ti Vit Nam mi sn xut c
cc loi x dt chnh l bng v t tm. Tuy nhin, so vi tim nng pht trin
ca ngnh Dt may th sn xut nguyn liu vn cn mc khim tn, nguyn
liu ch yu c nhp t nc ngoi. iu ny khin cho cc doanh nghip Dt
ph thuc rt ln vo th trng nc ngoi, dn n hiu qu kinh doanh khng
cao. Nh cung cp si chnh cho Cng ty l Cng ty Dt Ha Th, Cng ty Dt
Ph Bi
2.1.6.2 Th trng tiu th:
Th trng tiu th chnh ca Cng ty l Hoa K, EU, Nht BnCng ty
xy dng c mi quan h kh tt vi nhng khch hng lu nm. Cc khch
hng ch yu l THK-Textil GROBHANDEL IMPORT & EXPORT EK (c),
JKM TRADING CO., LTD (Hoa K) v NOJIMA ENTERPRISING INC (Nht
Bn)
2.1.6.3 i th cnh tranh
i vi ngnh Dt: y l ngnh truyn thng ca Cng ty. i th cnh
tranh chnh l Cng ty Dt Minh Khai, Cng ty Dt Thnh Cng, Cng ty Dt
Phong Ph, Cng ty Dt Ha Thim mnh ca cc i th ny l t tc
c ngun nguyn liu, ch ng sn xut, chi ph sn xut thp v c mi quan
Trang 29
Lun vn tt nghip
h thng mi vi nhiu nc trn th gii. Bn cnh khi xut khu ra th

trng nc ngoi th Cng ty cn phi cnh tranh vi nhng i th n t
Trung Quc.
i vi ngnh May: Cng ty sn xut ch yu da trn n t hng t
cc Cng ty trong v ngoi nc. i th cnh tranh trong nc ch yu l Cng
ty Vinatex, Cng ty May 10, Cng ty Vit Tinim mnh ca cc i th ny
l chim mt th phn kh ln, nhiu nm kinh nghimNgoi ra cn cc i
th nc ngoi nh Trung Quc, n , Thi Lan, Campuchia im mnh
ca cc i th ny l c mt ngun lao ng r, c bit l Trung Quc.
Campuchia th c truyn thng ngnh Dt may c t lu i.
2.1.6.4 Phn tch bo co kt qu hot ng kinh doanh
Qua Bng 2.1.6.4.1: Bng bo co kt qu hot ng kinh doanh, ta thy
cc ch tiu doanh thu, chi ph v li nhun ca Cng ty c s bin ng r nt
qua 3 nm:
Doanh thu thun tng ng k: nm 2006 so vi nm 2005 tng
146,840,068,648 ng hay tng 83.06%. Nm 2007 so vi nm 2006 tng
62,772,664,298 ng hay tng 19.40%.
Bng 2.1.6.4.2 C cu doanh thu
VT: ng
Nm 2005
Ch tiu
Gi tr
DT XK
Nm 2006
%
Gi tr
168,365,776,000
95.23
291,180,656,000
DT ni a
8,427,980,518
4.77
32,453,169,166
Tng cng
176,793,756,518
100.00
Nm 2007
%
Gi tr
89.97 346,653,600,000
89.71
10.03
39,752,889,464
10.29
323,633,825,166 100.00 386,406,489,464
100.00
T gi: 16000 VND/USD

Qua bng s liu trn ta thy doanh thu xut khu chim mt t l ln
trong tng doanh thu ca Cng ty. Hin ti chim gn 90% trong tng doanh thu.
Cc sn phm ca Cng ty tiu th trong nc vi t l thp l so ch yu c
xut khu theo n t hng, lnh vc thit k thi trang cha c ch , dn
n u t b ng theo yu cu ca khch, cha ch trng xy dng mu m
Trang 30
Lun vn tt nghip
thi trang, thng hiu ring cho sn phm ca mnh nh hng cho nhu cu
tiu dng trong nc. Tuy nhin, chng ta c th thy rng doanh thu trn th trn
ni a ca Cng ty ang c xu hng tng dn, t 4.77% nm 2005 tng ln
10.03% nm 2006 v t 10.29% nm 2007. iu ny chng t sn phm ca
Cng ty ang dn xm nhp v c th trng ni a chp nhn.
Bng 2.1.6.4.3 Doanh thu xut khu ca Cng ty
VT: USD
Mt
hng/Quc
gia
Nm 2005
Nm 2006
%
Gi tr
Gi tr
Nm 2007
%
Gi tr
Khn bng
947,484
9.00%
711,573
3.91%
672,077
3.10%
+ Nht
218,411
2.08%
97,290
0.53%
38,868
0.18%
+ Hoa K
368,873
3.51%
361,722
1.99%
235,779
1.09%
+ EU
360,200
3.42%
232,724
1.28%
237,566
1.10%
0.00%
19,837
0.11%
159,864
0.74%
Hng may mc
9,575,377
91.00%
17,487,218
96.09%
20,993,773
96.90%
+ Hoa K
6,464,173
61.43%
16,555,025
90.97%
20,145,098
92.98%
+ Nht
2,224,110
21.14%
894,596
4.92%
848,675
3.92%
+ i Loan
727,512
6.91%
0.00%
0.00%
+ EU
159,582
1.52%
37,597
0.21%
0.00%
10,522,861
100.00%
18,198,791
100.00%
21,665,850
100.00%
+ Th trng khc
Tng cng
Nhn vo bng phn tch trn ta thy hng may mc chim mt t trng
kh ln trong tng doanh thu hng xut khu ca Cng ty. Bn cnh ta c th
thy t trng ny ngy cng c gia tng qua cc nm, t 91.00% trong tng
doanh thu hng xut khu nm 2005 ln 96.09% nm 2006 v t 96.90% nm
2007. Trong Hoa K l th trng xut khu ch yu, hin ti chim 92.98%
trong tng s doanh thu hng may mc xut khu sang cc nc. Nguyn nhn l
do trong thi gian gn y, Cng ty k c nhng hp ng xut khu hng
may mc kh ln vi khch hng ti Hoa K, iu ny lm cho t trng hng
may mc xut khu sang Hoa K chim mt t l kh cao. Tuy nhin bn cnh
chng ta cng c th thy rng t trng xut khu hng Dt may ca Cng ty
Trang 31
Lun vn tt nghip
sang cc th trng khc b gim dn. Hin ti Nht ch chim 3.92% tng s
doanh thu xut khu hng Dt may, cn cc th trng nh i Loan v EU
khng cn na. iu ny cha ng nhng nguy c tim n cho Cng ty v phi
i ph vi nhng v kin bn ph gi th trng ny.
V sn phm khn bng th tr trng xut khu chnh ca Cng ty l EU,
Hoa K. Trong nhng nm gn y th Cng ty ang n lc tm kim nhng th
trng mi tm ra nhng c hi kinh doanh mi cho Cng ty. iu ny c
th hin qua t trng doanh thu xut khu sn phm khn bng cc th trng
khc trong tng doanh thu xut khu sn phm khn bng ang c xu hng tng
dn, t 0.00% nm 2005 tng ln 0.11% nm 2006 v ln 0.74% nm 2007.
Nhn chung, trong nhng nm qua, nh c chnh sch i ngoi m ca
ca Nh nc cng vi s i mi cng ngh, my mc thit b m cht lng
sn phm ca Cng ty ngy cng c nng cao. T th trng tiu th ca
Cng ty cng khng ngng c m rng trong nc cng nh xut khu ra
nc ngoi. Tuy sn phm ca Cng ty ngy cng c ch ng v c ngi
tiu dng chp nhn, nhng lng tiu th trn th trng ni a vn cn thp v
cha c khai thc trit .
Cng vi s gia tng ca doanh thu thun th gi vn hng bn cng tng
ln c bit nm 2006 cn tng hn c t l tng ca doanh thu thun c th nm
2006 so vi nm 2005 tng 163,091,149,266 ng hay tng 106.28%, nm 2007
so vi nm 2006 tng 34,233,793,927 ng hay tng 10.81%. Do vy li nhun
gp nm 2006 gim 16,152,080,618 ng hay gim 69.65% nhng sang nm
2007 so vi nm 2006 tng 28,538,870,371 ng hay tng 403.02%.
Ch tiu chi ph bn hng nm 2006 tng so vi nm 2005 l 80.91%
nhng sang nm 2007 gim 837,448,425 ng cho thy Cng ty bit tit kim
v nh mc c khon chi ph ny.
Bn cnh chi ph bn hng th chi ph qun l doanh nghip cng tng t
nh vy cho thy Cng ty ch trng n vic ct gim chi ph.
Li nhun sau thu nm 2006 so vi nm 2005 gim 33,796,300 ng hay
gim 23.60% nhng sang nm 2007 tng 2,834,277,762 ng hay tng
Trang 32
Lun vn tt nghip
2590.46% chng t Cng ty hot ng rt c hiu qu trong 3 nm qua c

bit l nm 2007.
Nh vy tnh hnh c nh gi l tch cc. Kt qu t c l s c
gng ca tp th cn b nhn vin Cng ty nhm em n thnh cng cho Cng
ty v khng nh v th ca Cng ty trn th trng.
Phn tch cc ch tiu ti chnh
Bng 2.1.6.4.4 Cc ch s ti chnh ca cng ty
Nm 2005
Nm 2006
Nm 2007
VT
Thng s kh nng thanh ton

Kh nng thanh ton hin thi
1.03
0.56
0.88 Ln
Kh nng thanh ton nhanh
0.22
0.25
0.27 Ln
Vng quay phi thu khch hng
10.45
8.91
10.39 Vng
K thu tin bnh qun
34.93
40.97
35.13 Ngy
1.86
4.04
5.71 Vng
196.24
90.41
63.91 Ngy
Thng s n trn vn ch
4.59
15.65
3.99
T l n trn ti sn
0.82
0.94
0.80
Li nhun gp bin
13.20%
2.19%
9.22%
Li nhun rng bin
0.08%
0.03%
0.76%
0.76
1.28
Thu nhp trn tng ti sn (ROA)
0.06%
0.04%
1.29%
Thu nhp trn vn ch (ROE)
0.34%
0.72%
6.43%
Vng quay hng tn kho

Chu k chuyn ha hng tn kho
Thng s n
Thng s kh nng sinh li
Vng quay tng ti sn
1.69 Vng
Thng s kh nng thanh ton

Kh nng thanh ton hin thi t 1.03 ln nm 2005 gim xung cn 0.56
ln nm 2006 v tng ln li 0.88 ln nm 2007. Giai on 2005-2006, kh nng
thanh ton hin thi gim ch yu l do hng tn kho c gii phng nhiu
mc 46.24% so vi nm 2005. ng thi hng tn kho chim t trng ln trong
ti sn lu ng dn n ti sn lu ng gim 20.11% so vi nm 2005. Trong
Trang 33
Lun vn tt nghip
khi vay ngn hn nm 2006 tng 22.62% do trong nm nay Cng ty cn mt

khong tin ln u t xy dng c s h tn cng nh mua sm trang thit b.
iu ny dn n n ngn hn nm 2006 tng 47.48% so vi nm 2005.
Giai on 2006-2007 do nm 2006 hng tn kho c gii phng kh
ln. y cng l mt phn gip t n ngn hn. Chnh iu ny lm cho n ngn
hn gim 70,115,549,487 ng hay l gim 37.42% so vi nm 2006. Cc khon
phi thu ngn hn gim 16,413,089,813 ng hay l gim 36.16% so vi 2006
gp phn lm cho ti sn lu ng gim 852,822,343 ng hay gim 0.82% so
vi 2006. Ta c th thy rng mc chnh lch qu ln gia n ngn hn v ti
sn lu ng. Do vy h s thanh ton hin thi nm 2007 tng ln.
H s thanh ton hin thi ca Cng ty nhn chung cn thp, chng t kh
nng thanh ton n ngn hn ca Cng ty yu. Cng ty cn nng cao hn na t
s ny nhm m bo cho qu trnh hot ng hot ng thun li hn.
nh gi kh nng thanh ton ca doanh nghip mt cch y hn,
ng n hn, ta kt hp ch tiu kh nng thanh ton nhanh. Kh nng thanh
ton nhanh ca Cng ty tng u qua cc nm t 0.22 ln nm 2005 ln 0.25 ln
nm 2006 v 0.27 ln nm 2007. y l mt du hiu tt cho Cng ty th hin
kh nng thanh ton n ngn hn ca Cng ty c ci thin. Mc d tng t
nhng cng th hin s c gng trong kh nng thanh ton ca doanh nghip. C
c iu ny l do mc tin ca Cng ty tng nhanh qua cc nm v n ngn
hn gim xung do gim c mt lng hng tn kho.
Cc thng s hot ng
K thu tin bnh qun tng t 24.93 ngy nm 2005 ln 40.97 ngy nm
2006 v gim xung li 35.13 ngy nm 2007. Nhn chung chnh sch thu hi n
lng lo. Sang nm 2007 do sc p v vic thanh ton n cho cc ch n v tnh
trng dy da khng thanh ton ca khch hng nn chnh sch tn dng ca
Cng ty c xu hng tht cht dn. Nh khon phi thu chuyn ha nhanh ,
k thu tin bnh qun c xu hng rt ngn li.
Qua kt qu phn tch ta thy k thu tin bnh qun kh cao. Cng ty nn
rt ngn ch s ny gp phn lm tng li nhun, tng vng quay ca vn.
Trang 34
Lun vn tt nghip
Vng quay hng tn kho c xu hng tng dn dn n chu k chuyn

ha hng tn kho gim dn t 196.24 ngy nm 2005 xung 90.41 ngy nm
2006 v cn 63.91 ngy nm 2007. iu ny chng t Cng ty ch trng n
vic khng gi qu nhiu hng tn kho. Trung bnh mt khong hn 60 ngy
chuyn ha hng tn kho thnh khon phi thu. Do vy Cng ty cn c k hoch
mua sm v d tr nguyn vt liu hp l ng thi y nhanh tc ti sn xut
v tiu th nhanh chng thu hi vn.
Thng s n
Nh ni trn, nm 2006 Cng ty cn mt ngun vn ln xy dng
c s h tng v trang b my mc sn xut m ngun vn c c ch yu l t
vay ngn hn nn n ngn hn tng t bin trong nm nay (tng 47.48% so vi
nm 2005). Trong c cu n th n ngn hn chim t l ln trn 50%. Mt khc
nm 2006 th ngun vn ch s hu gim mnh vi mc gim 26,484,238,958
ng hay l gim 63.59% so vi nm 2005. Do vy thng s n trn vn ch
nm 2006 l 15.65 tng 11.06 so vi nm 2005. Cho thy ri ro kinh doanh ca
cc ch n l rt ln. Sang nm 2007 thng s ny gim xung cn 3.99 chng t
Cng ty c xu hng gim mc vay n v tng ti tr ti chnh bng ngun vn
t c.
T l n trn ti sn ca Cng ty mc rt cao. Trong nm 2005 l
82%, nm 2006 l 94% v nm 2007 l 80%. iu ny cho thy trn 80% ti sn
ca Cng ty c ti tr bng ngun vn vay. Ch khong di 20% ti sn c
ti tr bng ngun vn ch s hu. Do vy ri ro ti chnh cho cc ch n l rt
cao.
Qua phn tch c th nh gi nh sau:
Cng ty s dng vn vo hot ng kinh doanh cha t hiu qu kh
quan, vng quay tn kho cn chm, k thu tin qu diMt khc do vn Cng
ty c ti tr ch yu bng vn vay nn trong qu trnh hot ng, Cng ty lun
b p lc v li vay. Do ci thin i hi Cng ty phi ch trng tm kim
nhiu khch hng hn, tng cng y mnh sn xut nhm tng doanh thu. iu
ny s to c s vng chc Cng ty th chin cc ch trng ng li v m
rng th trng, v ci thin sn phm.
Trang 35
Lun vn tt nghip
Thng s kh nng sinh li

Ta thy li nhun gp bin gim mnh t 13.20% nm 2005 xung 2.19%
vo nm 2006. Nguyn nhn l do li nhun gp gim 16,251,080,618 ng
tng ng gim 69.65%. Trong khi doanh thu tng 146,840,068,648 ng tc
l tng 83.06% so vi nm 2005. iu ny chng t gi vn hng bn tng
mc qu cao, vi tc tng 106.28% cho thy Cng ty khng hiu qu trong
vic ct gim chi ph cng nh s dng nguyn vt liu v lao ng cha hp l.
Cng vi li nhun gp bin gim th li nhun rng bin cng gim t
0.08% nm 2005 xung 0.03% nm 2006. iu ny l do chi ph bn hng v chi
ph qun l doanh nghip nm 2006 tng trn 80% so vi nm 2005.
Nhng sang nm 2007 c li nhun rng bin v li nhun gp bin tng
mnh tr li (trong li nhun gp bin tng mc 9.22%, li nhun rng bin
tng mc 0.76%) chng t Cng ty c nhng n lc trong vic ct gim chi
ph sn xut, nng cao hiu qu hot ng bn hng v qun l doanh nghip.
Da vo bng phn tch ta thy chi ph bn hng gim 11.69%, chi ph qun l
doanh nghip gim 40.49%. Chnh v vy li nhun gp cng nh li nhun rng
kh ln.
Tc ca vng quay tng ti sn tng dn t 0.76 vng nm 2005 ln
1.28 vng nm 2006 v 1.69 vng nm 2007. iu ny cho thy tnh hiu qu
ca Cng ty trong vic s dng tng ti sn to ra doanh thu.
Nhn vo bng phn tch ta thy ROA nm 2006 gim nh nhng sau
li tng vo nm 2007 cho thy kh nng sinh li trn mt ng ti sn tng ln.
Chng t vic s dng ti sn ca Cng ty ang tt ln. Mt khc ROE tng dn
t 0.34% nm 2005 ln 0.72% nm 2006 v 6.43% nm 2007. ROE tng nh cho
thy hiu qu trong vic m rng hot ng sn xut kinh doanh ca Cng ty.
2.2 Thc trng ngun nhn lc ti Cng ty
Do Cng ty hot ng trong lnh vc sn xut nn lc lng lao ng lm
vic trong cc x nghip l ch yu. Mi x nghip c iu hnh bi mt ngi
c Tng Gim c y quyn gi l Gim c x nghip v di quyn l cc
cng nhn. Vi lc lng lao ng nh hin nay, Cng ty ang to iu kin xy
dng mt mi trng lm vic lnh mnh, mi ngi lao ng c i x mt
Trang 36
Lun vn tt nghip
cch tn trng v bnh ng. iu ny c th hin qua vic thc hin chnh
sch khng phn bit i x trong tuyn dng, tin lng, phc li v cc chnh
sch khc lin quan n quyn li ca ngi lao ng. Cc quyt nh v thu
mn, lng bng, phc li thng tin, thi vic v cc quyn li khc c lin
quan ca ngi lao ng ch hon ton da vo kh nng lm vic ca c nhn.
Cng ty tuyt i khng phn bit i x v sc tc, quc tch, gii tnh, tn
gio, khuyt tt, tnh trng hn nhn, tui, n mang thai hoc c con nh hay
bt k l do no khc khng lin quan n cng vic. c bit Cng ty cn xy
dng mt chnh sch ring i vi lao ng n: khng b tr lao ng n, lao
ng n c thai lm mt s cng vic c tnh cht c hi d nh hng n chc
nng sinh , nui con v Cng ty s gii hn s gi lm vic theo quy nh ca
lut lao ng, theo yu cu ca bc s c chc nng i vi lao ng n
2.2.1 c im ngun nhn lc
Lao ng l mt trong nhng yu t sn xut ng vai tr quan trng to
ra sn phm. Hin nay, tnh hnh ngun lao ng ca Cng ty tng i n nh,
s lng lao ng hin ti l 2492 ngi, ch yu l a phng v cc vng
ln cn, ngun lao ng ny c o to cn bn ti cc trng dy ngh.
C cu lao ng ca Cng ty:
Bng 2.2.1 Tnh hnh lao ng ca cng ty
VT: ngi
2005
Ch tiu
Tng s lao ng
S lng
2006
%
2429
S lng
2007
%
2557
S lng
2492
1. Phn theo chc nng

+ Lao ng gin tip
198
8.15
197
7.7
182
7.3
+ Lao ng trc tip
2231
91.85
2360
92.3
2310
92.7
380
15.64
441
17.25
410
16.45
2049
81.36
2116
82.75
2082
83.55
2. Phn theo gii tnh

+ Lao ng nam
+ Lao ng n
3. Phn theo trnh
Trang 37
Lun vn tt nghip
+ Thc s
+ i hc
81
3.33
92
3.6
98
3.93
109
4.49
120
4.69
86
3.45
+ Lao ng ph thng
2239
92.18
2345
91.71
2308
92.62
+ Bc th b.qun CN ngnh may
2.6/6
2.9/6
3/6
4/6
4.2/6
4.3/6
+ Cao ng v trung cp
+ Bc th b.qun CN ngnh dt
(Ngun: Phng Tng hp)

Nhn xt:
Cng ty c phn Dt may 29/3 l mt doanh nghip c quy m ln ti khu
vc Min Trung thu ht c mt khi lng ln lao ng. Tng s lao ng
nm 2006 l 2557 ngi, tng 5.27% so vi nm 2005. Tuy nhin s lng lao
ng gim nh vo nm 2007 cn 2492 ngi. iu ny th hin tnh bin
ng ca lc lng cng nhn ngnh Dt may nc ta ni chung v lc lng
cng nhn ca Cng ty ni ring.
Nhn chung lao ng trc tip chim t l ln trong tng s lao ng,
khong 92%. S lng lao ng trc tip nm 2006 l 2360 ngi, tng 129
ngi so vi nm 2005. Tuy nhin n nm 2007 s lng lao ng ny cn li
2310 ngi, gim 15% so vi nm 2006. Bn cnh , chng ta cng c th thy
rng lc lng lao ng chnh ca Cng ty l n. Hin nay c khong 2082
ngi chim 83.6% trong tng s lao ng. ng thi trnh lao ng ch yu
l lao ng ph thng, chim trn 92%...iu ny hon ton ph hp vi lnh
vc m Cng ty ang hot ng l sn xut hng Dt may.
Qua bng s liu trn chng ta c th thy Cng ty ang ch trng nhiu
n cht lng lao ng. S lng lao ng c trnh i hc tng dn qua cc
nm t 81 lao ng nm 2005 ln 98 lao ng nm 2007. iu ny cn c th
hin qua s tng dn bc th qua cc nm ca cng nhn c hai ngnh Dt v
May. T 2.6/6 nm 2005 ln 2.9/6 nm 2006 v ln 3/6 nm 2007 i vi ngnh
may, cn ngnh dt th t 4/6 nm 2005 ln 4.2/6 nm 2006 v t 4.3/6 nm
2007. Cht lng lao ng cao s l mt li th ln cho Cng ty c th cnh
tranh trn th trng lao ng hin nay.
Trang 38
Lun vn tt nghip
Trong phn phi ngun lc ca Cng ty c s chnh lch v tui trung

bnh gia hai ngnh Dt v May. Do ngnh Dt l ngnh truyn thng lu nm
nn tui trung bnh cao, t 36 n 39 tui, cn ngnh May c tui trung
bnh thp hn, t 21 n 26 tui. y l yu t thun li ca Cng ty bi v bn
cnh mt lc lng lao ng c kinh nghim trong ngnh Dt th Cng ty c s
nng n, nhy bn trong trong cng vic ca gii tr trong ngnh May lm y
mnh hng pht trin ca Cng ty.
Nhn chung lc lng lao ng ca Cng ty ang tng c cht lng ln
s lng. y l mt du hiu tt v iu ny nh hng trc tip n hot ng
kinh doanh ca Cng ty. cnh tranh trong mi trng kinh doanh ngy cng
khc lit c bit l sau khi Vit Nam gia nhp WTO th Cng ty cn phi ch
trng hn na cng tc tuyn dng, o to cng nh nh gi, khen thng hp
l cho nhn vin v iu ny nh hng ct li n nng sut ca mi nhn vin.
2.2.2 Cng tc chiu m v la chn ti Cng ty:
Trong thi gian qua, cng tc tuyn m v la chn nhn vin ca Cng
ty lun c quan tm hng u. Cng ty lun xc nh r nhu cu ngun nhn
lc cn m h cn nhm i ph vi nhng thay i khc nghit ca mi trng
kinh doanh. Vic tuyn dng nhn vin ca Cng ty din ra rt cng bng, khng
c thin v hay phn bit i x vi cc ng vin. V vy cng tc tuyn m ca
Cng ty thu ht c s lng ngi lao ng rt ln n np n xin vic. Tt
c cc ng vin u phi tri qua quy trnh tuyn dng nh sau:
Hnh 2.2.2 Quy trnh tuyn dng
Trang 39
Lun vn tt nghip
1. Ban Gim c
Trng b phn
Yu cu tuyn dng
Ngng
2. P. Tng hp
3. P. Tng hp
Xem xt
iu ng
Tuyn ngoi
Ngng
4. Ban Gim c
Ph duyt
5. P. Tng hp
Lp k hoch tuyn dng
6. Ban Gim c
Ph duyt
7. P. Tng hp
Thng bo v nhn h s
8. P. Tng hp
Xem xt
h s
Loi
9. P. Tng hp, cc
b phn lin quan
10. Trng P. Tng
hp, hoc trng b
phn lin quan
T chc tuyn dng
Kim tra
tay ngh
11. P. Tng hp
12. Ban Gim c
Phng vn
Loi
Loi
Thng bo kt qu
K hp ng th vic
Trang 40
Lun vn tt nghip
13. Trng cc
b phn c nhu
cu tuyn dng

nh gi kt qu th vic
14. Ban Gim c
Lp hp ng chnh thc
15. P. Tng hp
Cp nht l lch c nhn
16. P. Tng hp
nh gi hiu qu tuyn dng
17. P. Tng hp
Loi
Thc hin
khc phc
Lu h s tuyn dng
Bc 1: Yu cu tuyn dng c xc nh thng qua:

Yu cu t Ban gim c, thng qua cc chin lc pht trin sn xut
kinh doanh, tnh cht mc tiu cht lng.
Yu cu t cc n v (b phn lin quan nh: phng, xng, t)
Qua phiu yu cu b sung nhn lc (HACHIBA - QT - 6.2/BM1) phiu
ny c gi n phng Tng hp t nht mt tun t ngy cn lao ng.
Bc 2, 3: Phng Tng hp xem xt phiu yu cu ca b phn lin quan.
Nu ng trn c s phiu yu cu b sung lao ng, Trng phng
Tng hp thc hin xem xt v ghi kin vo phn ca phiu yu cu.
Nu nhn lc c ti Cng ty th phng Tng hp xut Ban gim c
thc hin iu ng cng vic thc hin v ph duyt ca Gim c.
Nu khng c sn nhn lc th phng Tng hp xut Ban gim c
thc hin tuyn dng bn ngoi.
Nu yu cu cha r hoc cha ph hp th phng Tng hp s ngh
cc b phn lin quan xc nh li yu cu trc khi trnh Ban gim c ph
duyt.
Bc 4: Ton b ni dung yu cu tuyn dng bn ngoi s trnh ln Ban
gim c ph duyt.
Trang 41
Lun vn tt nghip
Nu Ban gim c ng th chuyn sang bc 5.

Nu Ban gim c khng ng th phng Tng hp s xem xt li phiu
yu cu tuyn dng trn c s yu cu ca Ban gim c.
Bc 5: Lp k hoch tuyn dng:
Cn c vo yu cu ca Ban gim c, trng cc b phn thng qua biu
mu HACHIBA - QT - 6.2/BM1. Trng phng Tng hp lp k hoch tuyn
dng theo mu HACHIBA - QT - 6.2/BM1 v trnh Ban gim c. Vic lp k
hoch tuyn dng ch p dng khi c nhu cu m rng sn xut cn tuyn dng
t 50 lao ng tr ln. i vi vic b sung lao ng t xut th khng tin
hnh lp k hoch tuyn dng.
Bc 6: Ph duyt k hoch tuyn dng:
Gim c Cng ty ph duyt k hoch tuyn dng hng nm hay t xut.
Nu Ban gim c ph duyt ng : phng Tng hp thc hin cc bc
tip theo.
Nu Ban gim c khng ng : phng Tng hp lp k hoch tuyn
dng trn c s yu cu ca Ban gim c.
Bc 7, 8: Thng qua tuyn dng v nhn h s trn c s k hoch tuyn
dng c ph duyt phng Tng hp tin hnh trin khai v kim sot vic
thc hin k hoch. Nu k hoch khng c thc hin hoc thc hin khng
ph hp th trng phng Tng hp s xc nh li nguyn nhn, xut bin
php khc phc v trnh Gim c ph duyt ng thi phi hp vi cc b phn
lin quan trin khai thc hin bin php khc phc ny.
Sau khi k hoch tuyn dng c ph duyt, phng Tng hp tin hnh
thng bo tuyn dng. Vic thng bo tuyn dng c p dng vi hai hnh
thc sau:
Thng bo trong ni b (bng vn bn, thng bo trn phng tin pht
thanh ni b)
Thng bo bn ngoi bng phng tin: truyn hnh, bo ch, i truyn
thanh a phng.
Vic tip nhn h s s c thu nhn trc tip ti phng Tng hp do
nhn vin nhn s m trch.
Trang 42
Lun vn tt nghip
Phng Tng hp trc tip thu nhn h s v kim tra h s. H s xin vic
phi m bo y cc chng t theo yu cu (n xin vic, l lch, hon cnh,
cc vn bng chng ch o to, phiu khm sc khe).
Nhng trng hp khng p ng cc yu cu s loi b v hon tr li h
s. Ngi c thu nhn h s s c thng bo thi gian phng vn, kim tra
tay ngh.
Bc 9, 10: T chc tuyn dng: Vic t chc tuyn dng s do phng
Tng hp v trng cc b phn lin quan phi hp t chc v c phn lm
hai nhm tuyn dng nh sau:
Nhm 1: i vi cng nhn, k thut sn xut: Phng Tng hp s gi
phiu kim tra tay ngh cho ngi lao ng thng bo a im, thi gian v
cc yu cu khc cho cc ng vin.
Trng hp tuyn dng b sung lao ng s lng nh (di 50 lao
ng), phng Tng hp phi hp cng vi cc trng b phn c yu cu b
sung lao ng, t trng sn xut tin hnh kim tra tay ngh v trng cc b
phn nh gi kt qu ti ch trn phiu kim tra. Vic kim tra tay ngh c th
kim tra thc t trn dy chuyn ang sn xut hoc trn bi thi kim tra do
trng b phn cp.
Trng hp tuyn dng lao ng c s lng lao ng ln (trn 50 lao
ng) phng Tng hp phi hp cng vi phng k thut may v cc trng b
phn c yu cu b sung lao ng tin hnh t chc thi kim tra tay ngh. Vic
st hch tay ngh s c th hin trn bi thi tay ngh. thi do phng k thut
may v trng b phn lin quan chu trch nhim nh gi.
Nhm 2: i vi nhn vin qun l k thut v nghip v: Sau khi c
tip nhn h s, trng phng Tng hp trc tip phng vn xut Ban gim
c ph duyt theo mu phng vn kt qu kim tra tay ngh hoc phng vn t
yu cu s c nh gi trn phiu kim tra tay ngh, mu phng vn v trnh
Gim c ph duyt.
Bc 11: Thng bo kt qu: Cn c vo kt qu tuyn dng, nhn vin
phng Tng hp thng bo bng vn bn kt qu tuyn dng n ngi d tuyn.
Trang 43
Lun vn tt nghip
Bc 12: K hp ng th vic: Nhng i tng t yu cu s c

tin hnh k hp ng th vic 03 thng (hp ng theo mu quy nh ca Nh
nc).
Trong hp ng th vic c ghi r chc danh, cng vic c th c giao
cng nh thi gian th vic.
Bc 13: nh gi kt qu th vic: Sau thi gian 03 thng th vic,
ngi lao ng s c trng cc b phn nh gi kt qu th vic bng phiu
nh gi kt qu th vic. Trng hp khng t yu cu s c chm dt hp
ng lao ng hoc c th ngh lnh o Cng ty tip tc cho th vic thm
ti a 03 thng (nu ngi lao ng c nguyn vng v chp nhn tip tc c
th vic).
Bc 14: K hp ng chnh thc: Nhng trng hp t yu cu qua 03
thng th vic s c phng Tng hp trnh Ban gim c k hp ng chnh
thc.
Bc 15: Cp nht l lch c nhn: Ngay sau khi nhn kt qu th vic,
nhn vin phng Tng hp tin hnh cp nht l lch c nhn theo mu.
Bc 16: nh gi kt qu tuyn dng: tng hp nh gi kt qu
tuyn dng, phng Tng hp s tng hp kt qu tnh hnh tuyn dng 6 thng
mt ln vo thng 1 v thng 7. Nu qua nh gi kt qu khng t c vi
mc tiu cht lng ra th s tm bin php khc phc v nu kt qu t yu
cu mc tiu ra th s tip tc ci tin tt hn.
Bc 17: Lu h s: Nhn vin phng Tng hp thc hin lu h s
tuyn dng. H s lu bao gm:
Phiu yu cu b sung lao ng.
Quyt nh iu ng.
K hoch tuyn dng.
Phiu kim tra tay ngh.
Mu phng vn.
Hp ng th vic.
Phiu nh gi kt qu th vic.
Hp ng chnh thc.
Trang 44
Lun vn tt nghip
L lch c nhn.
Nhn xt:
Cng tc tuyn dng nhn vin ca Cng ty ni chung din ra kh cht
ch. iu ny s i hi tiu tn kh nhiu thi gian v chi ph km theo. Tuy
nhin, nh quy trnh cht ch nh vy m Cng ty tuyn dng c nhng
ng vin c nng lc cao, p ng c yu cu pht trin trong tng lai ca
Cng ty.
2.2.3 Cng tc o to v pht trin
c th tn ti v pht trin trong mt mi trng kinh doanh khc
nghit v s i mi cng ngh lun din ra nhanh chng, Cng ty xy dng
cho mnh mt quy trnh o to ph hp c th thch nghi. Quy trnh o to
ca Cng ty din ra nh sau:
Hnh 2.2.4 Quy trnh o to
Trang 45
Lun vn tt nghip
1. Ban Gim c/
Trng b phn

Yu cu o
to ca b
Yu cu ca
ban Gim c
2. P. Tng hp
Xem xt
3. Ban Gim c
Ph duyt
Ngng
Lp k hoch o
to nm/t xut
4. Phng Tng hp
5. Ban gim c
Ph duyt
6. P. Tng hp/ cc
b phn lin quan
Lp chng trnh o to k
hoch nm/t xut
7. Ban Gim c
Ph duyt
8. Hi ng thi/ Cc
b phn lin quan
9. a. P. TH v Cc
b phn lin quan
b. P. Tng hp
Chun b thc hin o

to
Ni
b
a
Kim tra
kt qu
10. a. P. TH v Cc
b phn lin quan
b. P. Tng hp
11. P. Tng hp
12. P. Tng hp
Ban Gim c
Bn
ngoi
b
Nhn kt
qu o to
Quyt
inh
khc
Tng hp bo co, kt qu,

nh gi hiu qu o to
Quyt nh/chng ch
o to (ni b)
Trang 46
Lun vn tt nghip
13. P. Tng hp
Cc b phn lin quan
Lu h s
c nhn
14. P. Tng hp
Lu h s
Bc 1: Yu cu o to:
Ban gim c: Cn c vo nh hng pht trin, chnh sch cht lng,
mc tiu cht lng, hot ng ci tin h thng qun l cht lng lp phiu
yu cu o to theo biu mu QT-6.1/BM-1A.
B phn: Cn c tiu chun chc danh, yu cu pht trin ngun nhn lc,
nng cao trnh v nghip v chuyn mn, trnh qun l cc b phn lp
phiu yu cu o to theo biu mu QT-6.1/BM-1B gi ln Phng Tng hp.
Bc 2: Trng Phng Tng hp xem xt ph duyt phiu yu cu (p
dng cho trng hp yu cu t cc b phn)
Nu ng chuyn sang bc 3
Nu khng ng th lp li yu cu.
Ngng khng thc hin o to nu Tng gim c Cng ty ph duyt
khng o to
Bc 3: Phiu yu cu sau khi Phng tng hp xem xt trnh ln Tng
gim c ph duyt.
Bc 4: Cn c yu cu ca Tng gim c/yu cu ca cc b phn
c Tng gim c ph duyt ng , Phng Tng hp, Hi ng thi, cc b
phn c lin quan lp k hoch o to hng nm/ t xut bao gm: Thi gian,
loi hnh o to, kinh ph o to (QT-6.1/BM2)
Bc 5: Tng gim c ph duyt k hoch o to hng nm/t xut
(QT-6.1/BM2)
Bc 6: Cn c k hoch o to c duyt, Phng tng hp v cc
b phn c lin quan lp chng trnh o to c th tng loi hnh, ni dung,
thi gian thc hin theo k hoch.
Lp chng trnh o to hng nm/t xut (QT-6.1/BM3)
Trang 47
Lun vn tt nghip
Trong trng hp o to bn ngoi: chng trnh o to theo chng

trnh ca n v o to. Trng phng Tng hp thc hin chn nh cung cp
dch v o to theo hng dn ca quy trnh mua hng (HACHIBA-QT-7.3)
Bc 7: Sau khi lp chng trnh o to hng nm/ t xut trnh ln
Ban gim c ph duyt (QT-6.1/BM3).
Nu khng t, chuyn bc 6.
Bc 8: Chun b, thc hin o to theo chng trnh duyt.
Bc 9: Tin hnh kim tra nh gi cht lng o to.
o to ni b: Phng Tng hp v cc b phn lin quan tin hnh kim
tra kt qu o to (Bi kim tra l thuyt, an ton lao ng, thc hnh, tr o
to nh hng thm).
o to bn ngoi: Phng Tng hp tip nhn kt qu o to.
Bc 10:
a. o to ni b: Phng Tng hp v cc b phn lin quan cn c kt
qu ca bi kim tra:
t: Chuyn bc 11
Khng t: Chuyn bc 6 o to li nu cn thit.
b. o to bn ngoi:
t: Phng Tng hp nhn vn bng chng ch o to, chuyn
bc 13.
Khng t: Quyt nh khc.
Bc 11: Tng hp, bo co kt qu, nh gi hiu qu o to nh sau:
Tng hp, bo co kt qu, nh gi hiu qu o to (QT6.1/BM4)
o to nng bc: chuyn sang bc 12.
o to khc chuyn bc 13.
Bc 12: Trng Phng Tng hp, Ban Gim c ra quyt nh cng
nhn i vi o to nng bc, hoc cp chng ch i vi o to khc.
Bc 13: Phng Tng hp cp nht vo h s c nhn (Ring i vi cc
loi hnh o to bn ngoi nh: Trung hc chuyn nghip, Cao ng v i hc
tr ln, th cp nht vo l lch c nhn).
Trang 48
Lun vn tt nghip
Bc 14: Phng Tng hp lu h s theo HACHIBA-QT-4.3

Phiu yu cu o to: HACHIBA - QT - 6.1/BM - 1A
Phiu yu cu o to: HACHIBA - QT - 6.1/BM - 1B
K hoch o to: HACHIBA - QT - 6.1/BM 2
Chng trnh o to: HACHIBA - QT - 6.1/BM 3
Bo co kt qu o to: HACHIBA - QT - 6.1/BM 4
H s khc (nu c).
Nhn xt:
Qua s quy trnh o to ca Cng ty, ta thy c rng vn o to
ang c Cng ty rt quan tm. Cng ty khng nhng o to ngun nhn lc
ti bn trong m cn ch trng n vn o to t bn ngoi. Hin nay, Cng
ty m c nhiu lp o to v thu cc chuyn gia nc ngoi v o to
nng cao tay ngh v qun l cht lng sn phm tng bc nng cao tay
ngh cho nhn vin ca Cng ty.
C hi thng tin, pht trin:
to c hi pht trin cho nhn vin, hng nm Cng ty u t chc
cuc thi nng bc ngh cho cng nhn trong cc x nghip da vo chnh sch
quy nh cng nh iu kin ca Cng ty.
2.2.4 Cng tc nh gi nhn vin v th lao
Trong nhng nm qua, cng tc nh gi nhn vin c Cng ty thc
hin nghim tc, cng bng qua xem xt mc hon thnh cc nhim v
(mc sn lng c giao) ca mi cng nhn. Vic nh gi ny do b phn lao
ng tin lng mi x nghip trc tip thc hin vi tng ngi. Sau cc
bn nh gi ny s c trnh ln cho phng Tng hp.
Ngoi vic tr lng theo sn phm, Cng ty cn c khon ph cp c
hi v ch n gia ca cho cng nhn.
2.2.4.1 Tnh hnh tin lng:
Bng 2.2.5.1 Tnh hnh tin lng ti Cng ty
Ch tiu
VT
2005
2006
2007
Lao ng bnh qun
Ngi
2429
2557
2492
Thu nhp bnh qun
ng/ngi/thng
850,000
1,105,000
1,500,000
Trang 49
Lun vn tt nghip
T bng s liu trn, ta thy thu nhp bnh qun ca ngi lao ng trong
Cng ty ang c xu hng tng ln. Tuy nhin, thu nhp bnh qun ny cn cha
cao nn cha thu ht c ngun nhn lc c trnh chuyn mn cao.
2.2.4.2 Hnh thc tr lng:
Tr lng theo sn phm trc tip c nhn:
Ch ny c Cng ty p dng rng ri i vi lao ng trc tip sn
xut trong iu kin qu trnh lao ng mang tnh cht c lp tng i, c th
nh mc, kim tra v nghim thu sn phm mt cch c th v ring bit. Tin
lng ca ngi lao ng c hng trong k (thng) c tnh theo cng thc:
TL = G * Q1
Trong :
Q1: S lng sn phm hon thnh
TL: Tin lng thc th ngi lao ng c nhn
G: n gi tin lng tr cho mt sn phm v c tnh:
G =
TL0
Q
Trong :
TL0: Lng cp bc ngi lao ng trong k
Q: nh mc sn lng ca lao ng trong k
Ngi lao ng c tr lng trc tip, y v ng hn vo ngy th
15 sau ngy cui thng. Trong trng hp c bit th Cng ty c th tr chm
nhng chm khng qu 10 ngy v ngi lao ng c tm ng trc t nht
30% tin lng ca thng .
Khi nhn lng, tng ngi lao ng c bit r chi tit v ngy gi
cng, cc khon lng, thu nhp khc v cc khon khu tr mi k tr lng
thng qua bng lng chi tit c dn cng khai hoc phiu lng ca tng
ngi lao ng trc khi k nhn.
Khng p dng vic tr lng ca ngi lao ng nh mt hnh thc k
lut, cc khon khu tr lng theo lut lao ng quy nh khng vt qu 30%
tin lng hng thng.
Trang 50
Lun vn tt nghip
Nu lm thm gi, ngi lao ng c tr lng ca cng vic ang lm

nh sau:
Vo ngy thng, t nht bng 150%.
Vo ngy ngh hng tun, t nht bng 200%.
Vo ngy l, ngy ngh c hng lng, t nht bng 300%.
Lm vic vo ca m (ca 3), c tr thm t nht 30% lng so
vi ca lm vic ban ngy.
Mt nm lm vic ti Cng ty, ngi lao ng c ngh hng nguyn
lng 14 ngy (ngi lm cng vic nng nhc), 12 ngy (ngi lm cng vic
trong iu kin bnh thng).
Mi ngi lao ng c ngh l, tt 9 ngy/nm, hng nguyn lng
(the lut lao ng).
Nhn xt:
Chnh sch tr lng theo sn phm ca Cng ty s khuyn khch ngi
lao ng tham gia tch cc trong sn xut, nng cao trnh vn ha, ci tin
phng php lm vicTuy nhin, chnh sch ny s d lm cho ngi lao ng
ch quan tm n s lng m t ch n cht lng. Nu h khng c thi
v thc lm vic tt th s dn n vic lng ph nguyn vt liu, s dng my
mc thit b qu cng sut.
2.2.4.3 Tnh hnh tin thng ti Cng ty:
Nhm nh gi tinh thn lm vic, thi ua lao ng sn xut trong tt c
cn b cng nhn vin Cng ty, cc phng, ban, b phn, t sn xut tin hnh
bnh bu thi ua c nhn hng thng theo cc tiu chun nh: s lng sn phm,
tun th ni quy lm vic, mi quan h vi ng nghip v cp trn.
Loi A: c thng 100.000 ng
Loi B: c thng 70.000 ng
Loi C: c thng 50.000 ng
Bn cnh nhng kin, tng hay ng gp xy dng Cng ty cng
c Cng ty quan tm, lng nghe v tng thng thch hp. Ngoi ra, Cng ty
cn c ch thng cho nhng t thc hin cng vic tt trong thng. V vo
Trang 51
Lun vn tt nghip
cui nm, ng vin cn b cng nhn vin, Cng ty cn c ch thng

lng thng th 13 cho mi c nhn.
2.2.4.4 Chnh sch phc li x hi
m bo quyn li cho ngi lao ng, hin ti cng ty ang thc hin
chnh sch bo him nh sau:
Trch: Bo him x hi: 20% trong doanh nghip tr 15%, ngi lao
ng tr 5% lng c bn
Bo him y t: 3% trong doanh nghip tr 2%, ngi lao ng tr 1%
lng c bn
Kinh ph cng on: doanh nghip s trch 2% trn lng thc t cho hot
ng cng on
Tm li l doanh nghip trch 19% v ngi lao ng trch 6% trn lng
c bn. 19% ny c cng ty tnh vo chi ph kinh doanh.
Cng ty c bit nghim tc thc hin ch bo him v vy cng nhn
trong cng ty u c hng cc ch bo him x hi nh: tr cp m au
bnh tt, tr cp tai nn lao ng, tr cp thai sn, tr cp t tut, tr cp thi
vic, tr cp hu tr, bo him y t bao gm: vin ph, chi ph phu thutv
cc chi ph y t khc. Ngoi ra cng nhn cn c tr lng cho nhng khong
thi gian khng lm vic nh vo nhng ngy ngh l, ngh php thng nin hay
v chuyn ring ca bn thn.
2.2.5 Chnh sch gi lm vic
Cng ty thc hin chnh sch v gi lm vic tun theo quy nh ca lut
lao ng nhm m bo cho ngi lao ng c thi gian ngh ngi, phc hi sc
khe.
Mi tun 6 ngy: T th 2 n th 7.
Mi ngy 8 gi: 7 gi 30 n 17 gi 00.
Gi ngh tra: 11 gi 30 n 13 gi 00.
i vi lao ng lm vic theo ca:
Ca 1: 06 gi n 14 gi 00.
Gi ngh gia ca: T 11 gi 30 n 12 gi 00.
Ca 2: 14 gi 00 n 22 gi 00.
Trang 52
Lun vn tt nghip

Ca 3: 22 gi 00 n 06 gi 00.
Thi gian lm vic mi tun khng qu 60 gi (c thi gian tng gi).
Thi gian lm vic khng vt qu 12 gi trong mt ngy .
Ngi lao ng c ngh mt ngy cho mi tun lm vic.
Ngi lao ng phi k vo bng ng k tng gi trc khi lm vic
ngoi gi.
Tng thi gian lm thm gi ca mt ngi lao ng khng qu 300
gi/nm.
Sau 4 gi 30 pht lm vic phi c thi gian ngng vic t nht 30 pht
ngi lao ng ngh ngi/n ca.
S ngy ngh hng nm c tng thm theo thm nin: Nu ngi lao
ng gn b lin tc ti cng ty 5 nm th c cng thm mt ngy.
Ngi lao ng cng c ngh v vic ring c hng nguyn lng:
Bn thn ngi lao ng kt hn, ngh 3 ngy
Con ngi lao ng kt hn, ngh 1 ngy
B m (c bn chng v v), v hoc chng, con b mt, ngh 3 ngy
Ngoi ra ngi lao ng cn c ngh cc ch thai sn, m au, chm
sc con m, tai nn
Ngi lao ng c cp mt th nhn s, c dn nh. Th nhn s phi
eo khi ra, vo cng v trong sut thi gian lm vic ti Cng ty. ng thi mi
cng nhn ti cc x nghip, xng sn xut c mt th t bm gi lc vo v
lc ra khi ni lm vic.
Nhn xt:
Chnh sch v gi lm vic ca Cng ty nh vy gip cho nhn vin c
thi gian ngh ngi v phc hi sc khe tip tc cng vic ca ngy hm sau.
Vi s lng nhn vin kh ln, cng tc qun l ca Cng ty s rt kh khn,
vic qun l theo kiu cp th nhn s s gip cho vic qun l nhn vin c
d dng v cht ch hn.
Trang 53
Lun vn tt nghip
2.2.6 Cc hnh thc k lut c Cng ty p dng:

Nhng hnh vi vi phm sau y s b x l k lut:
Thng xuyn n ni lm vic tr hoc t ngh vic sm so vi gi
lm vic quy nh.
Vng mt khng xin php.
C x khng ng mc vi ng nghip, cp trn v cp di.
Lm vic khng tp trung gy thit hi cho cng ty.
C gy thit hi n hng ha hoc ti sn ca cng ty.
Ly cp hng ha, ti sn ca cng ty.
Khng s dng hoc s dng khng thng xuyn cc dng c bo v c
nhn v bo m an ton khi vn hnh cc loi my mc thit b theo quy nh.
T chc hoc xi gic ngi khc quy ri, lm mt trt t trong cng ty.
Ly th chm cng ca ngi khc hoc gian ln khi chm cng, ghi chp
sn lng
C hnh vi quy ri tnh dc hoc s nhc ng nghip hay cp di.
Cc hnh vi vi phm ni quy lao ng v k lut khc theo quy nh ca
lut lao ng.
Cc hnh thc k lut c cng ty p dng:
Hnh thc khin trch bng ming hoc bng vn bn
Khin trch bng ming c p dng i vi nhng trng hp li nh,
vi phm ln u.
Khin trch bng vn bn c p dng i vi nhng trng hp vi
phm li cc li c (ln 1, ln 2) hoc mc li nng hn.
Hnh thc ko di thi hn nng bc lng hoc chuyn lm cng vic
khc c mc lng thp hn hoc cch chc c p dng i vi ngi lao
ng b khin trch bng vn bn m ti phm trong thi hn 3 thng k t
ngy b khin trch hoc nhng hnh vi vi phm c quy nh trong ni quy lao
ng.
Hnh thc sa thi c p dng i vi ngi lao ng vi phm mt trong
nhng trng hp quy nh ti khon 1 iu 85 ca B Lut Lao ng v c
c th ha trong Ni quy lao ng: Nu c hnh vi trm cp, tham , tit l b
Trang 54
Lun vn tt nghip
mt cng ngh, kinh doanh, c hnh vi khc gy thit hi nghim trng v ti

sn, li ch ca Cng ty hoc ngi lao ng t b vic nm ngy cng dn
trong mt thng hoc 20 ngy cng dn trong mt nm khng c l do chnh
ng th s p dng hnh thc sa thi ngay khng cn phi khin trch hay kim
im
2.2.7 Chnh sch phn hi
Cng ty lun khuyn khch tt c ngi lao ng ng gp , phn hi
thng tin ln cp iu hnh v Ban Gim c Cng ty hoc thng qua t chc
Cng on. Qua Ban Gim c s xem xt v a ra hng gii quyt thch
hp.
Ngi lao ng ng gp kin v phn hi cc thng tin ca mnh thng
qua cc hnh thc tip nhn, gii quyt bng cc bc v s hng dn sau
y:
Hnh 2.2.6: Quy trnh phn hi thng tin
Ngi lao ng
Thng tin
in thoi
HP TH
GP
Hi lng
gii quyt
Cp qun l phng-Ban-XN-PX
(Trng phng, ban, XN-Cng on
b phn)
Hi lng
gii quyt
T chc cng on
Hoc Ban thanh tra nhn dn Cng ty
Hi lng
gii quyt
Cp trc tip (T trng)

Hoc t trng Cng on
Phn hi thng tin
BAN GIM C
CNG TY
Trang 55
Lun vn tt nghip
Thng qua hp th gp :
Cng ty gn hp th gp ti nh n ca v ni thch hp ti khu vc
sn xut. Qua ngi lao ng c th ng gp kin, phn hi bng cch vit
ra giy v b vo hp th. i din Cng on Cng ty c trch nhim c 15
ngy m hp th mt ln tip nhn cc n th gp phn hi cho Ban Gim
c Cng ty xem xt gii quyt.
Ban Gim c Cng ty cng c th cng vi i din t chc Cng on
trc tip m hp th gp tip nhn cc n, th gp ca ngi lao ng
nhm gii quyt kp thi.
Thng qua cp iu hnh trc tip (cp t sn xut, cng tc):
Ngi lao ng trc tip gp cp iu hnh trc tip (t trng sn xut
cng tc) hoc t trng Cng on d a ra kin gp hoc trnh by. T
trng c trch nhim tip thu, tr li hoc tng hp, phn hi kp thi ln cp
iu hnh trc tip cao hn ca mnh gii quyt.
Thng qua cp phng, ban, x nghip...(cp iu hnh trc thuc Cng ty):
Ngi lao ng c php gp trc tip Ban iu hnh cp phng ban, x
nghip trc thuc Cng ty hoc i din t chc Cng on b phn a ra
kin gp hoc trnh by. Ban iu hnh cp trc thuc Cng ty c trch
nhim tip thu, tr li hoc tng hp, phn hi trc tip cho Ban Gim c Cng
ty tip thu v a ra hng gii quyt.
Thng qua t chc Cng on hoc Ban thanh tra nhn dn:
Ngi lao ng trc tip gp t chc Cng on hoc Ban thanh tra nhn
dn Cng ty a ra kin ng gp, trnh by. Qua cng on hoc Ban
thanh tra nhn dn c trch nhim tr li hoc tng hp, phn hi trc tip cho
Ban Gim c Cng ty tip thu v a ra hng gii quyt. Ngi lao ng c
th trc tip gp phng Tng hp (ni theo di v cc chnh sch lin quan n
quyn li ca ngi lao ng) phn nh v c tr li (nu s vic c lin
quan).
Trc tip hoc thng qua i din ngi lao ng:
Trang 56
Lun vn tt nghip
Ngi lao ng c th ng k gp trc tip gp , phn hi vi Ban

Gim c Cng ty hoc chn mt ngi i din tip thu kin ca mnh
phn hi ln Ban Gim c Cng ty.
Phn hi trc tip qua in thoi cc cp Lnh o hoc ng dy nng:
Trng hp khn cp, ngi lao ng c th gp , phn hi thng qua
in thoi ca cc cp Lnh o hoc qua ng dy in thoi nng c quy
nh. Trng cc n v/b phn c trch nhim cung cp cc s in thoi trn
ngi lao ng lin h khi cn thit.
2.2.8 An ton v v sinh lao ng
Trc khi ngi lao ng chnh thc i vo lm vic, cng ty lun t chc
hun luyn, hng dn, thng bo cho ngi lao ng v nhng quy nh, bin
php lm vic an ton, nhng kh nng tai nn lao ng cn phng, bit cch
thot him khi c s c nguy him xy ra
Cng ty lun trang b cc phng tin bo v c nhn nhm trnh cc yu
t nguy him, c hi; phng tin che chn cc b phn d gy nguy him ca
my, thit b; phng tin k thut, y t v trang b bo h lao ng thch hp
m bo ng cu kp thi khi xy ra s c, tai nn lao ng.
Cng ty nh k kim tra, tu sa my, thit b nh xng, kho hng. ng
thi treo cc bng ch dn v an ton lao ng nhng ni lm vic, ni t my,
thit b, ni c yu t nguy him, c hi.
V v sinh lao ng: ng dng cc bin php v cng ngh mi v ha
cht mi thn thin vi mi trng, gim thiu cht thi, bo v ti nguyn, m
bo an ton, sc khe i vi ngi lao ng v cng ng x hi.
2.2.9 Tnh hnh thc t v lao ng trc tip
Thc t trong cc nm qua cho thy Cng ty v ang c nhng bc
pht trin khng ngng, mt phn l nh vo vic s dng ngun nhn lc hp
l, b nhim ng vi kh nng, nng lc ca ngi lao ng. Bn cnh , vic
chuyn mn ha cng vic c th, hp l v ngi lao ng c o to ng
kh nng ca cng vic to cho h tm l lm vic kh n nh.
Trang 57
Lun vn tt nghip
Bng: 2.2.9.1 Tnh hnh bin i lao ng
Ch tiu
2005
2006
2007
Lao ng trc tip
2231
2360
2310
S lng b vic
472
321
250
S lng tuyn dng
500
450
200
Bng tnh hnh bin i lao ng cho thy s lng cng nhn b vic ti
cng ty c xu hng gim dn qua cc nm t 472 nm 2005 xung 321 ngi
nm 2006 v 250 ngi nm 2007. ng thi, s lng cng nhn tuyn dng
cng gim dn t 500 ngi nm 2005 xung 200 ngi nm 2007. iu ny cho
thy rng s hi lng ca cng nhn ngy cng c nng ln do cng ty ch
trng hn, quan tm nhiu hn n cuc sng v nhng nguyn vng ca cng
nhn, chnh v vy ngy cng nhiu cng nhn mong mun gn b lu di vi
cng ty.
Bng 2.2.9.2 Bng cht lng lao ng
Ch tiu
2005
2006
2007
Lao ng trc tip
2231
2360
2310
Nng sut lao ng/ thng
89.65
91.81
97.4
1.5
1.33
0.58
9.5%
8.1%
5.3%
S ngy t ngh vic/ thng

Sai li sn phm
S tha mn c nng cao v vy nng sut ca cng nhn cng tng ln

r rt t 89.65 sn phm/thng/ngi nm 2005 ln 91.81 sn phm/thng/ngi
nm 2006 v 97.4 sn phm/thng/ngi nm 2007. S hi lng ca cng nhn
tng ln khin cng nhn c gng lm vic, t tay ngh c hon thin nn
nng sut lm vic c nng cao. ng thi t l sai li sn phm cng c xu
hng gim dn ch cn 5.3%, mt t l kh thp. Nhng sai li ny ch yu l
Trang 58
Lun vn tt nghip
nhng sai li c th sa cha c. Bn cnh thc lm vic ca cng nhn

ngy cng c nng cao nn thi gian t ngh vic gim xung v h hiu
rng t ngh vic l vi phm ni quy ca cng ty v thu nhp ca h s b gim
xung. iu ny s nh hng trc tip n bn thn ngi lao ng.
Trang 59
Lun vn tt nghip
PHN 3 O LNG S HI LNG CA CNG NHN CNG

TY C PHN DT MAY 29/3
3.1 Mc tiu v phm vi nghin cu
3.1.1 Mc tiu ca ti
nh gi cc yu t quyt nh n s hi lng ca cng nhn
Bit c nhu cu ca cng nhn p dng chnh sch nhn s ph
hp
Bit c quan im ca cng nhn v cc hot ng ca Cng ty
a ra mt s gii php nhm ci thin cc vn tn ti ca Cng ty
trong hot ng, chnh sch ngun nhn lc.
3.1.2 Phm vi
ti ch c thc hin i vi cng nhn Cng ty c phn Dt may
29/3.
3.2 C s d liu v phng php phn tch:
3.2.1 Cc yu t ng vin nhn vin
ti tham kho ch yu 10 yu t ng vin nhn vin ca Wiley C v
nghin cu ny c kh nhiu nh nghin cu trn th gii s dng nh
Kovach (1987), Harpaz (1990), L Thanh Dng.Bn cnh tin hnh tham
kho kin ca cc nhn vin phng Tng hp ni chu trch nhim v nhn
s ca Cng ty v phng vn trc tip mt s cng nhn Cng ty c phn Dt
may 29/3, cui cng a ra c 14 yu t nh sau:
Cng nhn ng gp c nhn
Bn phn c nhn
An ton cng vic
Thu nhp
Trung thnh c nhn
iu kin lm vic
Trang 60
Lun vn tt nghip
K lut lm vic
Quan h lm vic
Phc li x hi
S ph hp mc tiu
Cng c lm vic
3.2.2 Phng php phn tch

Da trn 14 yu t c a ra, tin hnh phn tch bng phn mm SPSS
da trn nhng bn cu hi thu thp c. Qua vic kim nh Cronbachs Alpha
gip kim tra tin cy ca bn cu hi, kim nh h s tng quan xc nh
mi quan h gia cc bin. Trn c s ny s tin hnh phn tch hi quy xc
nh mc quan trng ca cc thnh phn nh hng n s hi lng ca cng
nhn Cng ty c phn Dt may 29/3.
3.2.2.1 Cng c s dng
S dng bn cu hi xc nh nhng yu t ng vin cng nhn Cng
ty c phn Dt may 29/3. Bn cu hi bao gm 57 cu, din t 14 thnh phn
khin nhn vin hi lng, s dng thang o Likert 5 mc nh sau:
1.
Rt khng ng
2.
Khng ng
3.
Bnh thng
4.
ng
5.
Rt ng
ng thi bn cu hi c dng nh gi cng nh tm hiu su hn v mc

hi lng ca cng nhn Cng ty c phn Dt may 29/3.
3.2.2.2 Mu iu tra
S phiu pht ra: 350
S phiu thu v: 321
S phiu t yu cu: 300 (93.46% - so vi s phiu thu v)
3.2.2.3 tin cy ca bn cu hi
S dng h s Cronbachs Alpha o lng tin cy ca bn cu hi.
Theo Sekaran (1992) nu h s Cronbachs Alpha nh hn 0.6 th thang o lng
Trang 61
Lun vn tt nghip
c cho l khng tin cy, nu nm trong khong t 0.6 n 0.8 l c th

chp nhn c v nu h s ny t 0.8 tr ln n gn 1 th c xem l tt.
3.2.2.3.1 Kim nh Cronbachs Alpha
Tin hnh kim nh Cronbachs Alpha cho 14 yu t:
* Cng nhn ng gp c nhn
Reliability Statistics
Cronbach's Alpha
N of Items
.779
* Bn phn c nhn
Reliability Statistics
Cronbach's Alpha
N of Items
.227
Thc hin tng t cho cc thnh phn khc ta thu c kt qu sau qu

trnh thu thp v phn tch bn cu hi bng phn mm SPSS nh sau:
Bng 3.2.2.3.1: Kt qu kim nh Cronbachs Alpha
Thnh phn
STT
S bin Cronbachs
Alpha
Gi tr
thang o
Cng nhn ng gp c nhn
0.779 t
Bn phn c nhn
0.227 Loi
0.575 Loi
An ton cng vic
0.581 Loi
Thu nhp
0.652 t
0.492 Loi
0.393 Loi
Trung thnh c nhn
0.365 Loi
iu kin lm vic
0.727 t
Trang 62
Lun vn tt nghip
10
K lut lm vic
0.716 t
11
Quan h lm vic
0.488 Loi
12
Phc li x hi
0.734 t
13
S ph hp mc tiu
0.452 Loi
14
Cng c lm vic
0.593 Loi
9 thnh phn (cha tng cng 26 bin) b loi, khng tin cy

nh gi v c Cronbachs Alpha nh hn 0.6 l
Bn phn c nhn
An ton cng vic
Trung thnh c nhn
Quan h lm vic
S ph hp mc tiu
Cng c lm vic
Cn li 5 thnh phn (cha tng cng 17 bin) t yu cu v c
Cronbachs Alpha ln hn 0.6 l:
Cng nhn ng gp c nhn
Thu nhp
iu kin lm vic
K lut lm vic
Phc li x hi
3.2.2.3.2 Kim nh mi quan h ca cc yu t vi s tha mn
Tin hnh phn tch hi quy tuyn tnh bi da trn cc thnh phn t
yu cu kim nh mi quan h ca cc thnh phn ny vi s tha mn ca
cng nhn, ng thi sp xp cc thnh phn ny theo th t mc quan trng
to nn s hi lng ca cng nhn Cng ty c phn Dt may 29/3.
Trang 63
Lun vn tt nghip
3.2.2.3.2.1 H s tng quan gia cc bin trong m hnh

Nu r < 0.3: quan h yu
Nu 0.3 r 0.5: quan h trung bnh
Nu r > 0.5: quan h mnh
Bng 3.2.2.3.2.1: H s tng quan gia cc bin
Correlations
hai long voi cong nhan

dong gop ca nhan
Pearson Correlation
hai long voi

cong nhan
dong gop ca
nhan
1
Sig. (2-tailed)
N
hai long voi thu nhap
Pearson Correlation
hai long voi dieu kien

lam viec
hai long voi

chinh sach
phuc loi
.130(*)
hai long voi ky

luat lam viec
.415(**)
.000
.000
.024
.000
300
300
300
300
300
.378(**)
.255(**)
.201(**)
.276(**)
.000
.000
.000
.000
300
300
300
300
300
.327(**)
.255(**)
.267(**)
.405(**)
.000
.000
.000
.000
300
300
300
300
300
.186(**)
Sig. (2-tailed)
N
hai long voi ky luat lam

viec
hai long voi

dieu kien lam
viec
.327(**)
Sig. (2-tailed)
Pearson Correlation
hai long voi chinh sach

phuc loi
hai long voi

thu nhap
.378(**)
Pearson Correlation
.130(*)
.201(**)
.267(**)
Sig. (2-tailed)
.024
.000
.000
300
300
300
300
300
1
Pearson Correlation
.001
.415(**)
.276(**)
.405(**)
.186(**)
Sig. (2-tailed)
.000
.000
.000
.001
300
300
300
300
** Correlation is significant at the 0.01 level (2-tailed).

* Correlation is significant at the 0.05 level (2-tailed).
Nhn vo bng h s tng quan gia cc thnh phn trn, ta c th thy

rng gia chng c mi tng quan rt nh, thm ch l khng c hay ni cch
khc l cc yu t ny l c lp thng k vi nhau, tc l thnh phn ny khng
b nh hng bi cc thnh phn khc.
Trang 64
300
Lun vn tt nghip
3.2.2.3.2.2 Phn tch hi quy tuyn tnh bi

Bng 3.2.2.3.2.2.1: Phn tch ANOVA
ANOVA(b)
Model
1
Sum of
Squares
df
Mean Square
Regression
107.158
21.432
Residual
109.439
294
.372
Sig.
57.575
.000(a)
Total
216.597
299
a Predictors: (Constant), hai long voi ky luat lam viec, hai long voi chinh sach phuc loi, hai long voi thu
nhap, hai long voi dieu kien lam viec, hai long voi cong nhan dong gop ca nhan
b Dependent Variable: hai long voi cong ty
V F = 57.575 v p-value = 0.000 nn chng ta c th khng nh tn ti

m hnh ny hay tn ti mi quan h gia 5 thnh phn ny vi s hi lng ca
cng nhn.
Bng 3.2.2.3.2.2.2: H s hi quy
Coefficients(a)
Unstandardized
Coefficients
Model
B
1
Standardized
Coefficients
Sig.
Beta
B
.002
Std. Error
.998
(Constant)
.001
Std. Error
.210
hai long voi cong nhan

dong gop ca nhan
.225
.045
.240
4.960
.000
.280
.042
.308
6.713
.000
hai long voi dieu kien

lam viec
.227
.056
.191
4.028
.000
hai long voi chinh sach

phuc loi
.133
.044
.131
3.009
.003
hai long voi ky luat lam

viec
.174
.047
.180
3.716
.000
a Dependent Variable: hai long voi cong ty
Bng Coeficient cho php chng ta kim nh cc h s hi quy trong m

hnh.
Nhng thnh phn c mc ngha thng k <5% (p-value <0.05) s c
gi li, cn nhng thnh phn c mc ngha >5% (p-value >0.05) s b loi.
M hnh s tha mn ca cng nhn:
S tha mn = 0.308 (thu nhp) + 0.240 (cng nhn ng gp c nhn)
+ 0.191 (iu kin lm vic ) + 0.180 (k lut lm vic) + 0.131 (phc li x
hi).
Trang 65
Lun vn tt nghip
3.2.2.3.2.3 Sp xp cc yu t theo th t quan trng

Nh vy da vo m hnh s tha mn ca cng nhn, 5 tiu ch c xp
theo th t mc quan trng nh sau:
(1): thu nhp c h s Beta chun ha l 0.308
(2): cng nhn ng gp c nhn c h s Beta chun ha l 0.240
(3): iu kin lm vic c h s Beta chun ha l 0.191
(4): k lut lm vic c h s Beta chun ha l 0.180
(5): phc li x hi c h s Beta chun ha l 0.131
Vi vic xc nh mc quan trng ca cc yu t, cng ty s c nhng
gii php hp l ngy cng nng cao s tha mn ca cng nhn v cng nhn
l yu t ct li to nn s thnh cng cho cng ty.
Vi 14 yu t bao gm 43 bin quan st. Sau qu trnh iu tra v x l s
liu chng ta thu c 5 yu t to nn s hi lng ca cng nhn Cng ty c
phn Dt may 29/3 theo th t u tin sau:
1.
Thu nhp
2.
Cng nhn ng gp c nhn
3.
iu kin lm vic
4.
K lut lm vic
5.
Phc li x hi
3.3 o lng mc hi lng ca cng nhn Cng ty c phn Dt may 29/3

Tng quan
Biu 3.3.1: Gii tnh
gioi tinh
Nu
Nam
48
252
Trang 66
Lun vn tt nghip
Biu 3.3.2 Trnh chuyn mn

trinh do chuyen mon
13
lao dong pho

thong
trung cap
cao dang
13
274
Qua bng phn tch cho thy lao ng n chim t trng ln trong c cu
lao ng vi t l trn 80% tng s lao ng. Ngoi ra, thng qua bng thng k
v trnh hc vn th lao ng ph thng chim trn 90%. iu ny hon ton
ph hp vi ngnh ngh kinh doanh ca cng ty l sn xut kinh doanh hng
dt may. Cng vic ny i hi s cn thn v kho lo trong tay ngh nhng
khng i hi cao v trnh hc vn do vy n l i tng lao ng c
tuyn dng ph bin.
Bng 3.3.3: Trnh hc vn v b phn lm vic
trinh do chuyen mon
bo phan
lam viec
lao dong
pho thong
trung cap
cao dang
dai hoc
Count
Count
Count
Count
Tong
Count
xi nghiep may
182
182
xi nghiep det
33
40
xi nghiep wash
49
49
10
13
29
274
13
13
300
bo phan khac
Tong
Thng qua bng kt hp gia trnh hc vn v b phn lm vic cho

thy lao ng ph thng chim s lng ln x nghip may vi trn 61%. ng
thi lao ng c trnh hc vn l trung cp v cao ng ch yu tp trung x
Trang 67
Lun vn tt nghip
nghip dt v b phn khc chng hn nh b phn in iu ny l do cng

vic i hi phi c kin thc y v my mc nn cng ty lun u tin
nhng lao ng c bng cp vo nhng v tr ny.
Biu 3.3.4: Thi gian lm vic
120
Frequency
100
80
60
104
40
78
74
44
20
0
duoi 1 nam
1 den 3 nam
3 den 5 nam
tren 5 nam
thoi gian lam viec
Biu 3.3.5: Thu nhp hin ti

thu nhap hien tai
duoi 1 trieu
tu 1 den 1.5 trieu
1.5 den 2 trieu
tren 2 trieu
26
62
108
104
Nhn vo bng phn tch chng ta thy lao ng c thi gian lm vic
di 3 nm l 182 ngi trong 300 ngi c phng vn, chim t l 60.7%,
cho thy phn ln cng nhn mi vo lm cho cng ty nht l sau khi c phn
ha, cng ty thu ht ngy cng nhiu cng nhn vo lm vic. i ng lao
Trang 68
Lun vn tt nghip
ng tr, chm ch, kho lo s gip cng ty hot ng kinh doanh ngy cng tt
hn. Bn cnh vn c 39.4% lao ng c hi c thi gian lm vic trn 3
nm. y l nhng con ngi gn b vi cng ty t lc cha c phn ha cho
n by gi. H tin tng vo hot ng kinh doanh ca cng ty cng nh cc
chnh sch m cng ty dnh cho ngi lao ng. V c mt xu hng ang din
ra theo mt chiu hng tt l ngy cng nhiu cng nhn c nh gn b
lu di vi cng ty v h thy r hiu qu ca vic c phn ha cng ty, l
nhiu n t hng c k kt, li nhun tng ln nn thu nhp ca ngi lao
ng cng tng dn. y s l iu kin thun li cng ty kinh doanh ngy
cng thnh cng.
cng c thm cho nhn nh ny, thng qua bng thu nhp hin ti cho
thy thu nhp ca cng nhn t 1 n 2 triu l 212 ngi trong 300 ngi c
iu tra, chim 70,7%. Bn cnh s cng nhn c thu nhp trn 2 triu chim
20,7% s ngi c iu tra. Vi thu nhp ngy cng tng, ngi lao ng s
cm thy hi lng, t nng cao nng sut lm vic v s gn b lu di vi
cng ty.
Bng 3.3.6: Kt hp thu nhp v thi gian lm vic
thu
nhap
hien
tai
duoi 1 nam
1 den 3
nam
Count
Count
thoi gian lam viec

3 den 5
nam
tren 5 nam
Count
Count
Tong
Count
duoi 1 trieu
24
26
tu 1 den 1.5 trieu
30
50
14
14
108
1.5 den 2 trieu
20
52
30
104
30
28
62
78
104
74
44
300
tren 2 trieu
Tong
Bng tng hp cho thy thu nhp tng ln cng ph thuc mt phn vo
thi gian lm vic. Thi gian lm vic cng di th thu nhp cng cao. Vi thi
gian lm vic di 1 nm th thu nhp ch yu l mc di 1.5 triu vi s
lng l 54 ngi trong tng s 78 ngi c thi gian lm vic di 1 nm. Nhn
chung th mc thu nhp t 1 n 2 triu chim s lng ln vi 162 lao ng c
thi gian lm vic trn 1 nm trong 102 lao ng lm vic t 1 n 3 nm.
Trang 69
Lun vn tt nghip
Vi mc lng trn 2 triu th lao ng ch yu c thi gian lm vic trn 3 nm

(58 ngi lao ng trong s 62 lao ng c thu nhp trn 2 triu). iu ny
chng t thi gian lm vic cng di th tay ngh cng c nng cao, nng sut
lao ng tng ln dn n s lng sn phm c to ra cng nhiu t thu
nhp ca ngi lao ng tng ln.
3.3.1 nh gi chnh sch tin lng
Biu 3.3.1: nh gi chnh sch tin lng
23
10
50
rat khong dong y

khong dong y
binh thuong
dong y
rat dong y
99
118
Nh vo vic thc hin chnh sch tr lng theo sn phm hp l ng

thi cc khon ph cp v xt thng c thc hin y nn c n 80% s
cng nhn c hi ng vi chnh sch tin lng ca cng ty, ph hp vi
cng sc m h b ra. y l mt du hiu tt th hin s hi lng ca nhn vin
i vi cng ty v chnh sch tin lng ni ring v tt c cc chnh sch ca
cng ty ni chung. Thu nhp gip cng nhn bo m c cuc sng, trang
tri cho cc nhu cu thit yu. Cc mt hng tiu dng tng chng mt song mc
lng ca cng nhn th khng tng theo kp tc ca tng gi dn n tnh
trng cng nhn b vic sang lm cng ty khc c mc lng cao hn.
Trang 70
Lun vn tt nghip
Bng 3.3.1 Tnh hnh tin lng trung bnh cc cng ty

Lng ti thiu do
Dt 28 chi
Vinatex
Nh nc quy nh
nhnh Nng
Nng
540,000
1,400,000
1,430,000
Ha Th
Hachiba
2,096,766
1,500,000
Nhn vo bng so snh trn ta c th thy rng mc lng trung bnh ca

cng nhn ti Cng ty c phn dt may 29/3 l kh cao so vi mt bng chung
ca cc cng ty dt may ti thnh ph Nng. Nhng mc lng ny vn cn
thp hn so vi cng ty Ha Th v vy vn xy ra tnh trng cng nhn b vic
sang lm cng ty khc.
Tnh trng ny din ra tt c mi cng ty c bit din ra vi s lng
ln cng nhn b vic nhng cng ty s dng phn ln lao ng ph thng.
Cng ty c phn Dt may 29/3 cng khng l ngoi l. c th p ng c
cc n t hng, trong nm 2007 cng ty phi tuyn thm 200 cng nhn m
yu t su xa nht chnh l thu nhp. iu ny cng khng nh thu nhp c
tc ng rt ln n mi mt cng nhn. Hin nay Cng ty c phn Dt may 29/3
a ra mt mc thu nhp kh hp l khi lng c tnh trn sn phm trc
tip cng vi cc khon ph cp c hi. Ngoi ra chnh sch xt thng cng
khch l nhn vin lm vic hn. Trong tng lai cng ty cn pht huy hn na
vic tr lng theo sn phm mt hnh thc tr lng ph bin cc cng ty
sn xut sn phm ng thi cng ty cn xem xt n mc lng ca cng ty
khc to ra c mt mc lng c tnh cnh tranh cao nhm em n s bo
m cho nhn vin nhn vin lm vic ht mnh v gn b lu di vi cng ty.
V iu ct li hn chnh l to nn s hi lng ca nhn vin yu t quan
trng to nn s thnh cng cho cng ty.
3.3.2 nh gi cng nhn ng gp c nhn
Trang 71
Lun vn tt nghip
Biu 3.3.2: nh gi cng nhn ng gp c nhn

hai long voi cong nhan dong gop ca nhan
rat khong dong y
khong dong y
binh thuong
dong y
rat dong y
11
15
72
69
133
Tm li 72.3% cng nhn ng vi vic nh gi cng nhn ng gp

c nhn v n hp l, th hin tnh cng khai, cng bng trong nh gi ca cp
trn, tnh hp l ca cc tiu ch. Do vy nhn c s ng h cao ca cng
nhn v h cm thy bn thn hi lng v s nh gi ny.
Cng ging nh thu nhp, cng nhn ng gp c nhn th hin s nh
gi ca cng ty cho nhng ng gp ca ngi lao ng. Vi mt lot tiu ch
nh gi cng vic c a ra nh s lng sn phm, tham gia phong tro x
hi, tun th ni quy lm viccng vi khon tin thng xng ng
khuyn khch nhn vin lm vic. Bn cnh gi tr vt cht nhn c cn l s
tin tng ca cp trn, s n phc ca ng nghip. Cc gi tr v hnh ny ngy
cng quan trng khi khng nh c nhn ang c nhiu ngi la chn th
hin bn thn gia mi ngi. Cng ty lun khuyn khch nhn vin a ra
nhng tng nhm ci thin quy trnh sn xut, tit kim chi ph sn xut. Vi
mi tng, kin hay c a ra, cng ty lun tn trng v lng nghe. Sau
khi nh gi tnh kh thi, cng ty s khen thng v a ra l trnh cho vic p
dng vo sn xut. Chnh s quan tm, cng nhn ca cng ty thi thc nhn
vin lm vic v cng hin lu di cho t chc. Bn cnh s cng bng trong
nh gi v khen thng to ra s tin tng nhn vin mt c tnh to
nn s hi lng nhn vin.
Trang 72
Lun vn tt nghip
3.3.3 nh gi iu kin lm vic

Biu 3.3.3: nh gi chung v iu kin lm vic
hai long voi dieu kien lam viec
rat khong dong
y
khong dong y
binh thuong
dong y
rat dong y
64
28
111
151
Thng qua vic m bo mt mi trng lm vic thoi mi, m bo an

ton v sinh cho ngi lao ng, cng ty to cho ngi lao ng mt iu
kin lm vic tt nht c th c. V vy c n 89% cng nhn c hi
ng vi iu kin lm vic ca cng ty v h khng c kin phn i no c.
Ch c 11% khng ng v cho rng iu kin khng tt. Chnh iu kin lm
vic c m bo gip cng nhn yn tm hn vi cng vic v mong mun
gn b lu di vi cng ty.
Bng 3.3.3: Kt qu o kim tra mi trng lao ng ca cng ty
Tiu chun cho php
S mu t
TCVS
S mu khng t
TCVS
TNG S MU O
Nhit
Tc
nh
Ting
Bi
Hi kh c
(%)8
gi
sng
ton
(CO2 1800
32
(m/s)
(lux)
(dBA)
0.5-1.5
300
85
mg/m3
15mg/m3)
phn 8 mg/m3,C6H6
37
71
52
42
72
82
77
45
11
30
40
10
82
82
82
82
82
82
77
Trang 73
Lun vn tt nghip
Qua bng kt qu o kim tra mi trng lao ng ti cng ty ca Trung

tm Y t d phng thnh ph Nng ta c th thy cng ty c iu lm vic
tng i tt, cc tiu chun v iu kin lm vic phn ln t yu cu quy nh
ca ngnh.
c im ca Cng ty c phn Dt may 29/3 l tin hnh sn xut trong
cc x nghip vi s lng gn 500 cng nhn. Vi s lng ln ngi tp trung
bn cnh nhiu my mc thit b i hi h thng nh sng, khng kh phi c
m bo, ting n phi gim bt. Nm r nhng iu ny, cng ty ch trng
n vic m bo cc iu kin cng nhn yn tm sn xut. Chng minh cho
iu ny l phn ln ngi c hi t khng phn nn v iu kin khng kh,
nh sng v khng gian lm vic. Do lm vic trong mt mi trng c nhiu
cht bi c hi nn cng ty ch trng trang b y thit b bo h lao ng
cho cng nhn. Ngoi vic trang b, cng ty cn tin hnh tr tin ph cp c
hi cho nhn vin. Khon tin ny c th l rt t nhng n th hin mt s quan
tm ca cng ty i vi nhn vin, lo lng cho sc khe v s an ton ca cng
nhn. Chnh nhng hnh ng thit thc ny to c lng tin cng nhn,
to c mi quan h tt p gia cng nhn v cng ty.
Trong 5 yu t, ng sau thu nhp, cng nhn ng gp c nhn, iu kin
lm vic th yu t c mc quan trng th t to nn s hi lng ca cng nhn
l k lut lm vic.
3.3.4 nh gi k lut lm vic
Biu 3.3.4: nh gi chung v k lut lm vic
hai long voi ky luat lam viec
rat khong dong
y
khong dong y
binh thuong
dong y
rat dong y
14 10
53
86
137
Trang 74
Lun vn tt nghip
Qua bng nh gi k lut lm vic ta c th thy rng c ti 79% cng

nhn c hi ng vi k lut lm vic ca cng ty. H tin rng k lut lm
vic nghim khc s khin mi ngi lm vic tt hn v trnh c nhng tai
nn ng tic c th xy ra, gip h yn tm hn trong qu trnh thc hin cng
vic. Ngoi ra cng cn mt s cng nhn khng ng v cho rng k lut ca
cng ty l cha hp l v qu kht khe. Phn ln li vi phm ca cng nhn l i
tr. Khi vi phm li ny cng nhn s c nh qun l nhc nh. Nu nhiu ln
ti phm s b x pht theo cc hnh thc k lut ca Cng ty. S cng nhn cho
rng vic x pht i tr nh vy l kht khe do h cha hiu c tm nh hng
ca vic vi phm ny n cng nhn khc v c Cng ty.
K lut lm vic c xp v tr th t trong nm yu t to nn s hi
lng cho nhn vin. Mt ni quy lm vic cht ch bao gm lm vic, thi gi
ngh ngi, quy nh v an ton v sinhbt buc mi ngi phi tun theo. i
km theo l cc chnh sch thng pht nghim minh a cng nhn vo np
lm vic. Chnh n np ti ni lm vic to thnh thi quen cho ngi cng
nhn ri t nng sut lm vic s tng ln. ng thi ni quy lm vic do
cng ty a ra nhng hng nm cng nhn c quyn ng gp kin b
sung v hon thin hn ni quy. Chnh thi v cch lm nh vy khin cho
ni quy lm vic lun st vi cng nhn v cng nhn thy mnh phi c trch
nhim thc hin tt c nhng iu .
Bn cnh ni quy lm vic cht ch th c ngi gim st s gip cng
vic c thc hin tt. Gim st gip nhn vin tp trung hn vo cng vic
ng thi ngi gim st s h tr nhn vin ngay tc thi khi h gp vn .
Tuy c mt tch cc song vic c ngi gim st s khin mt s nhn vin kh
chu. H cm thy b theo di v s mt cm gic t do khi lm vic. Do vy
cng ty cn phi ch xem xt ni no cn c ngi gim st, ni no khng.
C nh vy cng nhn mi cm thy hi lng cng nh thy c tm quan
trng ca k lut lm vic i vi mi ngi.
Trang 75
Lun vn tt nghip
3.3.5 nh gi v chnh sch phc li x hi

Biu 3.3.5: nh gi chung v phc li x hi
hai long voi chinh sach phuc loi
rat khong dong y

khong dong y
binh thuong
dong y
rat dong y
66
95
126
Cng ty lun ch trng xem phc li x hi l mt yu t to nn s

cnh tranh gia Cng ty vi cc doanh nghip khc ng thi l cha kha
nng cao nng sut lm vic v gip cng nhn gn b lu di vi Cng ty.
Chnh v vy chnh sch phc li x hi c gn 80% ngi c phng vn
ng khi cho rng Cng ty thc hin y cc khon phc li x hi.
Trong tng lai Cng ty s xem xt m rng hn na chnh sch phc li x
hi nhm em n s hi lng cao nht cho cng nhn ni ring v nhn vin ni
chung ca Cng ty c phn Dt may 29/3.
Phc li x hi bao gm hai phn chnh: phc li theo lut php quy nh
v phc li do cc Cng ty t nguyn p dng mt phn nhm kch thch ng
vin nhn vin lm vic v mt phn nhm duy tr v li cun nhn ti v lm
vic cho Cng ty. Phc li x hi l mt trong nhng li ch ca cng nhn m
Cng ty lun cao ch trng. S liu iu tra cho bit a s cng nhn bit n
cc thng tin ny thng qua vic Cng ty ph bin cho thy Cng ty rt ch
trng n phc li x hi. Ngoi bo him x hi theo quy nh Nh nc, Cng
ty cn mua bo him y t cho nhn vin nhm trang tri cc khon vin ph nu
khng may b au m. y ch l hai hnh thc ca phc li x hi nhng li l
hai hnh thc ct yu tc ng n ngi lao ng. Ngy nay nhiu Cng ty
ch nhiu hn n phc li x hi, xem n nh l v kh cnh tranh trong vic
Trang 76
Lun vn tt nghip
tuyn dng v gi chn ngi lao ng. Cng ty c phn Dt may 29/3 thc
hin y phc li x hi nh mt yu t to nn s hi lng cho nhn vin.
Mt im nhn trong cc hot ng phc li x hi Cng ty l chng trnh
khm sc khe nh k. Do cng nhn tip xc hng ngy vi my mc v cc
loi vt liu c nhiu bi bn nn cc cuc kim tra sc khe nh k c th gip
cng nhn bit c tnh trng sc khe bn thn a ra cc quyt nh hp l
v tc thi nhm bo m an ton, sc khe. Sc khe ca cng nhn l yu t
rt quan trng nh hng trc tip n nng sut lm vic do n c th nh
hng n hot ng sn xut ca Cng ty. Hiu c iu Cng ty ch
trng n phc li x hi, xem phc li l yu t to nn s hi lng cho nhn
vin.
Tm li thng qua vic phn tch cc yu t trn khng nh thm
mt ln na th t u tin v cc yu t to nn s hi lng cho cng nhn Cng
ty c phn Dt may 29/3 l thu nhp, cng nhn ng gp c nhn, iu kin
lm vic, k lut lm vic v phc li x hi. Trn c s ny v nhng suy ngh
ca cng nhn thng qua vic la chn cc kin tr li, cng ty cn lng nghe
y nhm a ra cc chnh sch v gii php mi nhm nng cao s hi lng
ca cng nhn v to iu kin cho cng nhn gn b lu di vi cng ty. S gn
b ny s em n li ch cho c hai bn l cng ty v cng nhn v vy mi
quan h tng h cn c m bo trong c hin ti ln tng lai.
3.4 Kt lun v kin ngh
3.4.1 Kt lun
Thng qua vic thu thp d liu bng bn cu hi v x l bng phn
mm SPSS, kt qu cho thy s hi lng ca cng nhn Cng ty c phn Dt
may 29/3 da trn 5 yu t xp theo th t quan trng: thu nhp, cng nhn ng
gp c nhn, iu kin lm vic, k lut lm vic v chnh sch phc li x hi.
Mi yu t u c s hi lng khc nhau nhng lun c trn 75% ng vi
nhng yu t . Chnh iu ny khng nh cng nhn hi lng vi cc chnh
sch hin ti ca Cng ty. Nhng mong mun ca Cng ty v nhn vin l nng
cao hn na s tha mn. Bi v s tha mn ca cng nhn s gip nng cao
Trang 77
Lun vn tt nghip
nng sut lao ng v y chnh l yu t quyt nh n s thnh cng ca cng

ty hin ti cng nh trong tng lai.
3.4.2 Kin ngh
Th nht l cng ty cn iu chnh tin lng ph hp vi cng sc m
ngi lao ng b ra da trn vic xem xt n tnh cnh tranh ca mc lng
hin ti trn th trng, xem xt n mc bng chung ca nn kinh t hin ti.
Th hai l cc tiu ch bnh xt lm vic tt cn c iu chnh nhm
nng cao, nh gi ng kh nng ng gp ca cng nhn: thm vo tiu ch
tham gia phong tro x hi khi bnh bu cng nhn tiu biu.
Th ba l cc iu kin lm vic cn c m bo v ci thin hn na
nhm to iu kin thun li nht cho cng nhn hon thnh cng vic: tng
cng bin php thng gi, tng cng chiu sng, thc hin cc bin php k
thut gim ting nti cc v tr khng t tiu chun v sinh theo quy nh
ca ngnh. Cc v tr cha t tiu chun ny c xc nh r trong bn kt
qu o kim tra mi trng lao ng ti cng ty do Trung tm Y t d phng
thnh ph Nng thc hin.
Th t cc khon phc li x hi cn c cng ty ch trng v xem n l
yu t to nn s cnh tranh nhm li ko cng nhn gn b lu di vi cng ty.
Mt trong nhng hnh thc phc li ph bin m Cng ty nn p dng nng
cao hn na s hi lng ca cng nhn l thng c phn cho nhng cng
nhn c bnh bu l cng nhn lm vic tt trong thng.
Th nm l cc ni quy lm vic tuy cht ch nhng cng phi m bo
s thun li, thoi mi cho ngi lao ng: tc ng vo nhn thc ca cng
nhn, gii thch cho h hiu rng vic vi phm cho d l li vi phm nh trong
ni quy lao ng chng hn nh i lm tr, sao nhng trong cng viccng s
nh hng rt ln n tnh hnh sn xut ca ca cng ty. Bn cnh , cn xem
xt phn b ngi gim st cho ph hp vi tng b phn v vi tng i
tng thch hp, trnh gy cng thng v kh chu cho ngi lao ng.
Trang 78
Lun vn tt nghip
TNG KT
Cng ty c phn Dt may 29/3 l mt doanh nghip sn xut v xut khu
hng dt may. Chnh v vy lc lng lao ng ca Cng ty ch yu l cng
nhn lm vic trong cc x nghip ca Cng ty. Nhn thc c vai tr quan
trng ca cng nhn trong s tn ti cng nh s pht trin ca mnh, hin ti
Cng ty ang thc hin nhng chnh sch nhn s tt nht nhm em li s hi
lng cho nhn vin.
Qua qu trnh thc tp ti Cng ty, em tin hnh o lng s hi lng
ca cng nhn v cc chnh sch ca Cng ty. Sau qu trnh thu nhp v x l d
liu bng phn mm SPSS th cho thy s hi lng ca cng nhn da trn nm
yu t theo th t u tin l: thu nhp, cng nhn ng gp c nhn, iu kin
lm vic, k lut lm vic v chnh sch phc li x hi. Bn cnh em hiu
hn v cc mong mun ca cng nhn, nhng iu m cng nhn bn tm v
Cng ty. H lun mong mun cng hin ht mnh cho Cng ty, cho s pht trin
v thnh cng ca Cng ty. Nhn chung phn ln cng nhn u hi lng v cc
chnh sch ca Cng ty dnh cho cng nhn. Bn cnh Cng ty cn iu chnh
mt vi chnh sch cho ph hp vi tnh hnh hin nay nng cao s hi lng
cho cng nhn.
Hn ch v hng pht trin ca ti
ti ch thc hin o lng s hi lng ca cng nhn m cha m rng
ra ton th cn b cng nhn vin ca Cng ty.
Do hn ch v thi gian nghin cu, kin thc v kinh nghim thc t nn:
Nhng nhn xt, nh gi cn mang tnh ch quan.
Mi ch tm ra v nh gi c mt s nhn t khin cng nhn
hi lng. y l c s nhng nghin cu tip theo c th tin
hnh nghin cu v nh gi nhng nhn t cn li.
Trang 79
Lun vn tt nghip
TI LIU THAM KHO

1. L Th Gii, Qun tr hc (2007), Nh xut bn Ti Chnh.
2. L Th Gii, Nghin cu Marketing (2006), Nh xut bn thng k.
3. Nguyn Thanh Lim, Qun tr ti chnh (2007), Nh xut bn thng k.
4. Nguyn Quc Tun, Qun tr ngun nhn lc (2007), Nh xut bn Thng
K.
5. Holcim AS04 - final report, a ch trang Web
<www.brnt.hcmut.edu.vn/.../Holcim%20AS04%20-%20final%20report.ppt>
[truy cp ngy 27/01/2008]
6. The relationship between leadership and internal customer satisfaction
within a motor manufacturing company in Gauteng
<www.eprints.ru.ac.za/151/01/Samuel-MBA.pdf> [truy cp ngy 24/01/2008]
7. Putting the Service Profit Chain to Work
cp
ngy
<http://www.saga.vn/Nguonnhanluc/Tamlynguoilaodong/2438.saga>
[truy
<www.pegasus.cc.ucf.edu/~fottler/servicearticle.pdf
>[truy
5/02/2008]
8. Cc yu t ng vin trong qun tr nhn s
cp ngy 28/01/2008]
9. Employee Motivation: Just Ask Your Employees
<www.cba.snu.ac.kr/sjb/data/4%20Kim%20Dongho().pdfcba.snu.ac.kr/sjb/
data/4%20Kim%20Dongho().pdf> [truy cp ngy 06/02/2008]
Trang 80
Lun vn tt nghip
PH LC
Bng 2.1.6.4.1: Bo co kt qu hot ng kinh doanh
VT: nghn ng
Ch tiu
Nm 2005
Nm 2006
Nm 2006/2005
Nm 2007
Chnh lch
DT BH v CCDV
Nm 2007/2006
%
Chnh lch
176,843,953,111
323,674,935,627
386,406,489,464
146,830,982,516
83.03%
62,731,553,837
19.38%
50,196,593
41,110,461
-9,086,132
-18.10%
-41,110,461
-100.00%
DT thun v bn hng
176,793,756,518
323,633,825,166
386,406,489,464
146,840,068,648
83.06%
62,772,664,298
19.40%
Gi vn hng bn
153,461,397,383
316,552,546,649
350,786,340,576
163,091,149,266
106.28%
34,233,793,927
10.81%
LNG v bn hng
23,332,359,135
7,081,278,517
35,620,148,888
-16,251,080,618
-69.65%
28,538,870,371
403.02%
Doanh thu HTC
969,471,425
1,413,347,304
914,873,007
443,875,879
45.79%
-498,474,297
-35.27%
11,761,311,371
16,280,375,694
14,045,822,999
4,519,064,323
38.42%
-2,234,552,695
-13.73%
Chi ph bn hng
3,959,468,237
7,165,382,750
6,327,934,325
3,205,914,513
80.97%
-837,448,425
-11.69%
Chi ph QLDN
8,142,425,888
17,635,235,103
10,494,202,406
9,492,809,215
116.58%
-7,141,032,697
-40.49%
LNT t HKD
438,625,064
-32,586,367,726
5,667,062,165
-33,024,992,790
-7529.21%
38,253,429,891
-117.39%
Thu nhp khc
302,625,187
66,292,311,727
1,189,823,432
65,989,686,540
21805.75%
-65,102,488,295
-98.21%
Chi ph khc
542,349,717
33,553,982,773
2,768,427,478
33,011,633,056
6086.78%
-30,785,555,295
-91.75%
Li nhun trc thu
198,900,534
151,961,228
4,088,458,119
-46,939,306
-23.60%
3,936,496,891
2590.46%
55,692,150
42,549,144
1,144,768,273
-13,143,006
-23.60%
1,102,219,129
2590.46%
143,208,384
109,412,084
2,943,689,846
-33,796,300
-23.60%
2,834,277,762
2590.46%
Cc khon gim tr
Chi ph HTC
Thu TNDN
LN sau thu TNDN
(Ngun: Phng k ton)

Trang 81
Lun vn tt nghip
Bng 2.5.1: Bng cn i k ton

VT: nghn ng
TI SN
Nm 2005
Nm 2006
Gi tr
395,362,156
0.17%
2,024,034,834
0.80%
2,811,074,448
1.23%
27,261,888,931
11.71%
45,393,449,942
17.98%
28,980,360,129
12.68%
101,984,905,833
43.80%
54,825,967,116
21.72%
68,015,659,717
29.76%
1,289,395,718
0.55%
2,355,579,522
0.93%
3,939,114,777
1.72%
427,200
0.00%
0.00%
0.00%
TSL & TNH
130,931,979,838
56.23%
104,599,031,414
41.43%
103,746,209,071
45.39%
TSC & TDH
101,926,925,952
43.77%
147,864,930,965
58.57%
124,816,913,949
54.61%
Ti sn c nh
82,364,209,429
35.37%
92,713,795,452
36.72%
83,180,700,618
36.39%
0.00%
22,000,000,000
8.71%
0.00%
8,800,000
0.00%
12,008,800,000
4.76%
12,008,800,000
5.25%
19,553,916,523
8.40%
19,919,180,743
7.89%
29,342,952,718
12.84%
0.00%
1,223,154,770
0.48%
284,460,613
0.12%
232,858,905,790 100.00%
252,463,962,379
100.00%
228,563,123,020
100.00%
115,470,159,237
45.74%
87,588,990,947
38.32%
Tin v cc khon tng ng tin

Cc khon phi thu ngn hn
Hng tn kho
TSNH khc
Chi s nghip
Bt ng sn u t
Cc khon u t di hn
Chi ph xy dng c bn d dang
Ti sn di hn khc
Tng cng ti sn
Gi tr
Nm 2007
%
Gi tr
NGUN VN
Vay v n ngn hn
94,167,142,929
40.44%
Trang 82
Lun vn tt nghip
Phi tr cho ngi bn
14,487,778,243
6.22%
18,751,697,067
7.43%
18,436,425,435
8.07%
Ngi mua tr tin trc
486,212,840
0.21%
244,256,885
0.10%
490,760,810
0.21%
Thu v cc khon phi np NN
216,913,673
0.09%
0.00%
1,154,173,283
0.50%
3,234,387,013
1.39%
5,007,648,233
1.98%
6,207,166,378
2.72%
0.00%
20,362,701,962
8.07%
1,529,569,042
0.67%
14,453,695,771
6.21%
27,529,091,114
10.90%
1,842,919,116
0.81%
127,046,130,469
54.56%
187,365,554,498
74.21%
117,250,005,011
51.30%
63,416,248,106
27.23%
49,936,463,803
19.78%
65,539,223,527
28.67%
750,344,179
0.32%
191,212,722,754
82.12%
237,302,018,301
93.99%
182,789,228,538
79.97%
41,646,183,036
17.88%
15,161,944,078
6.01%
45,773,894,482
20.03%
232,858,905,790 100.00%
252,463,962,379
100.00%
228,563,123,020
100.00%
Phi tr cng nhn vin

Chi ph phi tr
Cc khon phi tr phi np khc
N ngn hn
N di hn
N khc
N phi tr
Ngun vn ch s hu
Tng ngun vn
0.00%
Trang 83
0.00%
Lun vn tt nghip
TI SN
Tin v cc khon tng ng tin
Nm 2006/2005
Chnh lch
Nm 2007/2006
%
Chnh lch
1,628,672,678
411.94
787,039,614
38.88
18,131,561,011
66.51
-16,413,089,813
-36.16
-47,158,938,717
-46.24
13,189,692,601
24.06
1,066,183,804
82.69
1,583,535,255
67.22
TSL & TNH
-26,332,948,424
-20.11
-852,822,343
-0.82
TSC & TDH
45,938,005,013
45.07
-23,048,017,016
-15.59
Ti sn c nh
10,349,586,023
12.57
-9,533,094,834
-10.28
365,264,220
1.87
9,423,771,975
47.31
-938,694,157
-76.74
8.42
-23,900,839,359
-9.47
21,303,016,308
22.62
-27,881,168,290
-24.15
4,263,918,824
29.43
-315,271,632
-1.68
-241,955,955
-49.76
246,503,925
100.92
1,199,518,145
23.95
-18,833,132,920
-92.49
Cc khon phi thu ngn hn

Hng tn kho
TSNH khc
Chi s nghip
Bt ng sn u t
Cc khon u t di hn
Chi ph xy dng c bn d dang
Ti sn di hn khc
Tng cng ti sn
NGUN VN
Vay v n ngn hn
Phi tr cho ngi bn
Ngi mua tr tin trc
Thu v cc khon phi np Nh
nc
Phi tr cng nhn vin
19,605,056,589
0
-216,913,673 -100.00
1,773,261,220
54.83
Chi ph phi tr
Cc khon phi tr phi np khc
13,075,395,343
90.46
-25,686,171,998
-93.31
N ngn hn
60,319,424,029
47.48
-70,115,549,487
-37.42
-13,479,784,303
-21.26
15,602,759,724
31.25
N di hn
N khc
N phi tr
Ngun vn ch s hu
Tng ngun vn
-750,344,179 -100.00
46,089,295,547
24.10
-54,512,789,763
-22.97
-26,484,238,958
-63.59
30,611,950,404
201.90
19,605,056,589
8.42
-23,900,839,359
-9.47
Trang 84
Lun vn tt nghip
BNG THU THP KIN CA NHN VIN CNG TY C PHN

DT MAY 29-3
hon thin lun vn o lng s hi lng ca cng nhn Cng ty c phn
Dt may 29-3 em ang tin hnh thu thp kin ca anh (ch) nhm c mt ci
nhn tng qut v Cng ty trn nhiu phng din. Em mong anh (ch) bt cht
thi gian nh gi khch quan, y cc cu hi di y bng cch nh du
() vo s la chn thch hp.
c im c nhn
1. Gii tnh:
Nam
2. Thi gian lm vic ti Cng ty:

Di 1 nm
T 3 5 nm
T 1 3 nm
Trn 5 nm
3. B phn lm vic:
X nghip may
X nghip Wash
X nghip dt
B phn khc
4. Trnh chuyn mn:

Lao ng ph thng
Cao ng
Trung cp
i hc
5. Thu nhp hin ti:

Di 1 triu ng/thng
T 1,5 2 triu ng/thng
T 1 1,5 triu ng/thng Trn 2 triu ng/thng
Trang 85
Lun vn tt nghip
ST
T
Ch tiu
Rt
khng
ng
Rt
ng
ng
Khng
ng
Bnh
thng
Cng nhn ng gp c nhn

1
2
3
4
5
6
Theo ti, cc tiu ch xt thng ti Cng ty l

cng bng.
Theo ti, nhng kin v tng hay c cng
nhn v c nhn phn thng xng ng.
Nhn chung, ti hi lng vi vic cng nhn ng
gp c nhn ti Cng ty.
Bn phn c nhn
Ti c trch nhim thc hin cng vic do cp trn
a ra.
Ti c trch nhim thc hin nhng cng vic
cam kt vi Cng ty.
Ti c trch nhim thc hin ng ni quy lm
vic.
7
8
9
10
11
12
13
14
15
Ti c Cng ty chc mng vo nhng ngy l

quan trng trong nm.
Ti c Cng ty thm hi khi m au hoc khi
ngi thn b mt.
Theo ti, Cng ty hiu r nhng kh khn ca
nhn vin.
Ni chung theo ti, Cng ty rt quan tm n
ngi lao ng.
An ton cng vic
Theo ti, c c mt cng vic trong mi
trng hin nay l rt kh khn.
Cng ty m bo cho ti mt cng vic lu di.
Ni chung theo ti, Cng ty mang li cho ti mt
s an ton trong cng vic.
Thu nhp
Theo ti, hnh thc tr lng theo sn phm ca
Cng ty l hon ton ph hp.
Theo ti, Cng ty thc hin nghim chnh cc
Trang 86
Lun vn tt nghip
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
khon ph cp.
Theo ti, mc tin lng ph hp vi cng sc
b ra.
Theo ti, Cng ty thc hin chnh sch xt thng
cui thng hp l.
Ni chung, ti hon ton hi lng vi khon thu
nhp hin ti.
S thch th cng vic
Nhim v v trch nhim ca ti c xc nh r
rng.
Trong cng vic, nhim v ph hp vi k nng
v sc khe ca ti.
Cng vic cho php ti duy tr mt s cn bng tt
gia cuc sng ring t v ngh nghip.
Ti c tham gia vo nhng quyt nh v tnh
trng cng vic ca ti.
Ni chung, ti hon ton thch th trong cng vic
ti Cng ty.
Vic pht trin ngh nghip c xc nh bi
nng lc v s thc hin cng vic ca ti.
Cng ty thng xuyn o to v hun luyn ti
trong cng vic.
Ti xem vic c tham d cc kha hun luyn,
o to l mt c hi thng tin.
Ni chung, ti hi lng vi s thng tin v pht
trin ngh nghip trong Cng ty.
Trung thnh c nhn
Cng ty to iu kin cho ti c gn b lu di
vi cng ty.
Ti khng cung cp thng tin ra bn ngoi nu
Cng ty khng cho php.
Ni chung, ti hon ton trung thnh vi cng ty
iu kin lm vic
31
32
33
Theo ti, ting n ti ni lm vic l c th chp

nhn c.
Theo ti, nh sng ti ni lm vic l c th chp
nhn c.
Theo ti, khng gian ti ni lm vic l c th
chp nhn c.
Trang 87
Lun vn tt nghip
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
Theo ti, an ton lao ng c Cng ty rt ch

trng.
Ni chung, ti hi lng vi iu kin lm vic ti
cng ty.
K lut lm vic
Theo ti, vic quy nh nhn vin lm vic ng
gi l hp l.
Theo ti, Cng ty c nhng hnh thc k lut hp
l.
Theo ti, vic c ngi gim st s gip cng vic
c thc hin tt hn.
Ni chung, ti hi lng vi k lut lm vic ca
Cng ty.
Cng c lm vic
Ti c mi th ti cn thc hin cng vic.
Theo ti, my mc thit b m Cng ty s dng
thuc loi tin tin trn th trng.
Ni chung ti hi lng vi cng c lm vic ca
Cng ty.
S ph hp mc tiu
Nng lc bn thn ti ph hp vi mc tiu ca
Cng ty.
Ti cam kt vi mc tiu v gi tr ca Cng ty.
Theo ti, trit l kinh doanh ca Cng ty c mi
ngi ng .
Nhn chung, mc tiu ca ti l ph hp vi mc
tiu pht trin ca Cng ty.
Phc li x hi
Ti c Cng ty ph bin thng tin v phc li
x hi r rng
Ti c hng cc ch bo him x hi theo
ng lut nh.
Ti c mua bo him y t t nguyn.
Ti c tr lng y khi ngh vic ng thi
gian quy nh.
Ni chung, ti hon ton hi lng vi chnh sch
phc li x hi ca Cng ty.
Quan h lm vic
Trang 88
Lun vn tt nghip
52
53
54
55
56
57
Theo ti, khng kh lm vic Cng ty l rt thn

thin v ci m.
Nhng xung t c tho lun mt cch thng
thn v cng nhau gii quyt.
Ti ni lm vic, ti c mi ngi tn trng.
Nh qun l khuyn khch chng ti a ra nhng
tng mi.
Ni chung, ti hi lng vi cc mi quan h lm
vic ti Cng ty.
Tm li, ti hi lng v cng ty ti ang lm vic
* kin ng gp ca anh (ch) gia tng s hi lng ca anh (ch) ti Cng ty:
Chn thnh cm n s tham gia ca anh(ch).

Chc anh (ch) thnh cng trong cuc sng!
--------
Trang 89
Lun vn tt nghip
NHN XT CA GIO VIN HNG DN
Trang 90
Lun vn tt nghip
NHN XT CA GIO VIN PHN BIN
Trang 91

Luan Van Do Luong Su Hai Long Cua Nhan Vien

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Luan Van Do Luong Su Hai Long Cua Nhan Vien

Uploaded by

Copyright:

Available Formats

Lun vn tt nghip

GVHD: Th.S Trng Hng Trnh

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

1.1 Chui li nhun dch v .............................................................................3

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

2.2.4.4 Chnh sch phc li x hi ..........................................................52

O LNG S HI LNG CA CNG NHN CNG TY C

PHN DT MAY 29/3 ....................................................................................60

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

1.1 Chui li nhun dch v

Thit k hnh thc phc

Heskett nh ngha chui li nhun dch v: duy tr cc mi quan h

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

Heskett et al., 1997, p.11

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

nhun dch v s pht trin v duy tr mt nn vn ho t chc tp trung vo vic

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

trong sut hn 40 nm qua. B tham kho nhng kt qu nghin cu nm 1946

Cng nhn ng gp c nhn

An ton cng vic

S thch th trong cng vic

Thng tin v pht trin trong TC

Trung thnh c nhn

Nhn t hng u c la chn bi nhn vin 1946 l cng nhn ng

GVHD: Th.S Trng Hng Trnh

Trong nhng nm 80, vi gn 40 nm pht trin mt cch tng i. S

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

1.2.2.2 Cch tip cn ca Samuel

Quan h giao tip

Theo hc thuyt ca Maslow th nhng nhu cu c bn nht cn phi c

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

1.2.2.2.1.2 Thuyt hai yu t

Hon ton tho mn

Ng ca thuyt hai yu t i vi cc nh qun tr l ht sc r rng.

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

k vng khng ch quan tm n vic xc nh loi nhu cu m cn nghin cu

K vng PO trin vng

K vng EP (t n lc effort n s thc hin performance) bao

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh

u ra c sn t s n lc cao, nng sut lm vic tt m khng c coi trng

SVTH: H Th Thy_Lp 30K02.1

GVHD: Th.S Trng Hng Trnh