Professional Documents
Culture Documents
Behavior, 8e
Schermerhorn, Hunt, and
Osborn
Prepared by
Michael K. McCuddy
Valparaiso University
Decision making.
– Certain environments.
– Risk environments.
– Uncertain environments.
Certain environments.
– Exist when information is sufficient to predict
the results of each alternative in advance of
implementation.
– Certainty is the ideal problem solving and
decision making environment.
Types of decisions.
– Programmed decisions.
• Involve routine problems that arise regularly and
can be addressed through standard responses.
– Nonprogrammed decisions.
• Involve nonroutine problems that require solutions
specifically tailored to the situation at hand
Intuition.
– The ability to know or recognize quickly and
readily the possibilities of a given situation.
– A key element of decision making under risk
and uncertainty.
Creativity factors.
– Creativity in decision making involves the
development of unique and novel responses to
problems and opportunities.
– Creativity is especially important in a dynamic
environment full of nonroutine problems.