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CV Iva Gooden
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Telephone: (1234) 5678910. Mobile: 12345 67890. Email: Ivagooden@email.com

I.T. SYSTEMS NETWORK ENGINEER / CUSTOMER SUPPORT 1ST – 3RD LINE

Possessing a broad range of developed skills gained through establishing full IT projects, networks and
infrastructures, website design and development from initial conception to completion, including customer
liaison, design, testing and successful implementation within budget, scope, timescales and process
limitations in a customer focused, multi-site business environment. Extensive LAN/ WAN/ Hardware/ Software
experience. Pro-active approach to working cross-functionally, maintaining the delivery of I.T. services and
technology projects. Up-to-date on I.T. developments.
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ADVANCED SKILLS AND KNOWLEDGE AREAS

Technical support / customer care Network administration Trouble shooting

Windows 95/98/NT/2000/XP WANS / LANs Problem solving
Hardware installation MS Office suite Security (inc. antivirus)
Software installation TPM project management Process development
Various applications / systems Real time systems Presentations
Active directory management Research and investigations Disaster recovery

EDUCATION & PROFESSIONAL DEVELOPMENT

MCSE (NT4) MS Certified Systems Engineer (accelerated learning programme) 1999
IBM AS400 trained for new users.
LLB (Hons) (2:2) Law Degree 1991 - 94
Other courses: Microsoft Windows Server 2003 (planning, implementation and maintenance), Active
Directory Infrastructure, Windows XP Workstation, Windows 200 Server and Workstation Administration .

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

NETWORK SUPPORT TECHNICIAN Mar 02 – Present

University of -------------- Desktop and Network Support Technician
The Organisation comprises a number of different operating systems including Windows 2000 Servers, Nt4 Servers
Novell Netware Servers. I determine the exact nature of problems (1st to 3rd line support) Providing for both end
user and server support to over 1500 users based in five locations. Producing expedient error corrections and
solutions. Worked on projects in a variety of support and development roles.
Accomplished in setting / meeting deadlines, planning and developing methods for computerising a range of
business tasks.
Providing support of IT hardware, software and infrastructure.
Troubleshooting, administration and support of Windows 2000 server and MS Exchange on Dell hardware at
all levels.
First, second and third line support ( software, hardware and networks).
Optimum trouble-shooting and problem solving abilities developed.
Managing the email system (Exchange 5.5) and ensuring the appropriate level of anti virus protection.
Research / Investigative work:
Project Team Member responsible for implementing a Windows 2003 Active Directory Structure.
Assisted in the building of a Windows 2000 Domain with RAID 5 Servers.
Secure remote access network connection using PC Anywhere
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PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONT)

University of _____________(continued)

User Support:
Nearly 400 types of software ranging from accounting packages to examination testing.
General support of Office 97 and Outlook 97/2000 and Office XP.
Supporting various different desktop operating systems including NT, Windows 98, 2000 and XP.

Server Support:
Establishment of file permissions Novell and NT.
Supporting Exchange 5.5
Responsible for daily Arc Server Backups.

New Builds:
Building and configuring desktop and laptop pc’s using 2000, NT, 98 and XP Operating systems.
For individual business streams.
Network monitoring and trouble-shooting before carrying out various hardware/software and DCN upgrades,
cabling rollout where necessary.
Constantly giving feedback to customers and senior management on their networks, handover and
demonstration of the new software releases and necessary hardware changes.

NETWORK ANALYST / PROJECT MANAGEMENT 2000 – 01

Peter Stanley Ltd, Stockbrokers:
Implemented a major project, system policies and roaming user profiles that involved testing all real time
trading systems and desktop architecture in the event of a disaster such as the building being destroyed.
Helped carry out offsite test at 4am involving 400 key members of staff.
Provided 1st – 3rd line support.
Assisted in the rollout of a new dealing room making sure all the machines were built to agreed standards and
all data was transferred correctly.
Reviewed all software used and wrote accompanying documentation for staff handbook.

User Support:
Sole responsibility for two branch offices.
Applications used Office 97 and 2000, Order Routing and IBM Client Access.
Dealing room support applications used Topic 3 Trader and Workstation, Global Topic Trader and Workstation,
Reuters and various specialist systems such as Tradepoint.
Built and tested servers and PC’s to test new software and upgrades.
Resolving website problems which often involved tracing trades through the Order Book and Trade Book.

Personal:
Date of birth: 1974.
Interests / pastimes Motor racing , music, badminton, Computing, theatre.
Driving licence Full Clean.
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References available on request.

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