Technology Plan Owl City Public Library July 11, 2012 to July 10, 2015

Library Director: Samuel P. Underwater, MLS Mailing Address: 1010 Lake Road, Owl City, KS 99999 Phone: 999-111-7878 Fax: 999-000-7777 Email: Samuel.underwater@owlcitypubliclibrary Authors of Plan: Carrie Cornelius, Marcia. Hannon, Jeff Healy, Elizabeth Miller Web Address: http://www.owlcitypubliclibrary.org

Vision Statement:
We want the people of Owl City to have their information needs met by providing up-to-date technology, a skilled and knowledgeable staff, and information resources. These resources will be provided in a clean, comfortable, and safe environment. The staff of the Owl City Public Library is committed to providing information needed by our citizens in order for them to make informed decisions and thus bettering our community.

Technology History of the Owl City Library:

The following is a historical timeline of technology advancements that has taken place over the years in our library. In late 1990 the library installed new wiring to allow for computers, printers and dial-up internet to be installed for the staff members. Also, we installed a copier available for our patrons to use. In early 1991, six computers and two printers were installed for staff members. 1997 The printer for staff was replaced. 1998 The library implemented a website. 1999 Inventory began for the conversion from a physical card catalog to an online catalog. 2001 The library received a donation from the Owl City Foundation to purchase five computers for patrons to use. The OPAC was up and running and we added three designated OPAC computers. Also, the library upgraded the internet to DSL. In addition the library revamped its website. This same year we installed three receipt printers. 2

2002 Purchased a television and DVD player for patron use. 2004 The Friends of the Library donated funds to the library to use to purchase more computers for patron use. These funds plus some from the libraries budget allowed for the purchase of five more computers and one printer all for patrons to use.

2005 The library installed a new copy machine with faxing and printing capabilities for staff usage.

2006 The library purchased a computer and overhead projection system to make the community room more useful for group presentations and meetings.

2007 The patrons printer was updated to a copier with printing, faxing and emailing capabilities. Also, Wi-Fi was added.

2008 The president of the Friends of the Library group passed away and in his will left the library enough funds to add five more computers and microfilm reader with printer capabilities for patron use. This brings our total to fifteen computers for our patrons to use. These computers have Internet Explorer and Mozilla Foxfire web browsers, Windows XP and Microsoft Office 2007 software components.

2010 The library replaced the receipt printers 2011 Due to the expiration of service contract the staffs copiers was upgraded. The two new machines have the same capabilities of copying, being used as a printer, fax and now an email function is included.

The library has adopted a four year computer replacement rotation.

The Technology Plan addresses library service areas where technology is needed:
The vision of Owl City Public Library states the library will maintain, update and provide current technology for public and staff; we will provide appropriate accessibility to library services in house and online. Patrons and staff have communicated their increasing technological needs prompting updates to technology that is currently offered by the library. This three year technology plan was based upon a library staff and community survey. The technology needs assessment survey supports the need to increase user services. This technology plan will meet the library community needs in a three-year plan.

Technology Goal 1st Year (2013)

Action: a. Maintain 15 public workstations and add five laptops for public check-out within the library. Workstations and laptops will provide not only efficient access to online library and worldwide resources, but provide common computing tools such as word processing, spreadsheet, and publishing programming. 1. Purchase, upgrade, install, and promote advancements of Microsoft Office 2010 to provide all opportunities of interoperability. Educate staff by providing Microsoft links to updates in 2010 version so they may educate patrons when needed. 2. Replace five workstations for public use to maintain efficient operating speeds. Evaluate work orders to identify problematic workstations. Evaluate periphery devices such as keyboards, mice, and headphones.

3. Purchase five laptop computers for public use or for checkout to meet identified need. b. Implement self-checkout station to free circulation staff to meet other demands. 1. Evaluate location for accessibility. 2. Train staff on operations and benefits. 3. Promote self-check benefits to patrons. 4. Purchase one 3M self-check-out station to be installed at circulation desk for public use. 5. Instruct and provide possible incentives for use of self-service circulation. c. Purchase e-book readers for staff and public use. 1. Evaluate location for circulation and instruction. 2. Promote and instruct users in scheduled small group instruction of eBook readers, loaning periods, and all the opportunities they possess. 3. Purchase three Kindle readers and three Nook readers for public check-out. 4. Purchase three iPads for staff use, develop and plan for staff instruction for use as a reader and other possible uses as in reference help and circulation, inventory, and search application possibilities. d. Increase e-book collection and accessibility. 1. Identify popular and requested titles for purchase. 2. Establish a title request system. 3. Evaluate joining possible consortiums to provide additional titles for patrons. 4. Identify free sites for eBooks and free online audiobooks for patron use (ManyBooks, Inkmesh, AddAll Books, Google eBooks, Spoken Alexandria, and LibriVox).

5. Acquire subscription to Overdrive services of audiobooks and eBooks. 6. Evaluate location and accessibility for downloading eBooks. 7. Purchase $5,000.00 in fiction and non-fiction e-books based upon collection development policy of selection. e. Educate staff on current technologies through systematic training to suit their needs in the most effective format. 1. Survey and evaluate most effective staff instructional format for scheduling need (full staff quarterly, weekly, and monthly, webinars, etc). 2. Identify staff instructional technology leaders and team to lead staff through implementation. 3. Schedule and promote a variety of formats for classes on eReaders, eBooks, Windows 2007, Office 2010. 4. Provide reference links for follow-up. 5. Offer opportunities for feedback from public and staff. 6. Provide review of courses as needed. f. Educate patrons on current technologies through programming and training to suit their needs in the most effective format. 1. Utilize current staff for training classes; therefore eliminating additional expenditures by adjusting staff job descriptions to fit current technology competencies. 2. Provide informative signage to identify changes and instructional opportunities. 3. Update computer training class from Windows XP to Windows 2007 as needed and instructional links on the library website homepage.

4. Update computer training class from MS Office 2007 to MS Office 2010 as needed and instructional links on the library website homepage. 5. Add public computer class for e-book accessibility as needed and instructional links on the library website homepage. 6. Add public computer class on e-reader capabilities as needed and instructional links on the library website homepage. 7. Offer an opportunity for feedback from public and staff. Budget Required: $50,995.00 Amount Budgeted: $50,995.00

Technology Goal 2nd Year (2014)

Action: a. Increase printing resources to include photo scanners and 3D printing capabilities. 1. Evaluate location of printers and staffing needed. 2. Promote arrival of printers and their benefits and services they will provide patrons through signage and website links. 3. Purchase one 3-D printer. 4. Purchase 2 photo scanners. 5. Utilize current staff for training classes; therefore eliminating additional expenditures by adjusting staff job descriptions to fit current technology competencies. 6. Offer repeated small group instructional classes for each printer. 7. Provide schedule signup sheet to use the 3-D printer with appropriately trained staff.

b. Incorporate a teen room to provide a safe environment to meet the requests of the teen advisory group by updating the community room to meet the needs of teens 12 18 years. 1. Paint walls (vibrant, but not wild colors) 2. Purchase six bean bag chairs and ergonomically appropriate gaming furniture. 3. Purchase two padded benches for collaboration. 4. Purchase one 46 3-D television for gaming. 5. Make available current media projectors for gaming. c. Update the library website to increase communication to its online community and accessibility to resources by adding 2.0 technologies and accessibility to reference services (add widgets to website). 1. Upgrade e-mail for staff use as an additional communication tool in the reference department. 2. Evaluate and acquire Spark (an Open Source Software package) for texting service. 3. Identify staff to best represent the Owl City Library in each 2.0 technology: Facebook; Twitter; Pinterest; and blogs. 4. Schedule staff to keep 2.0 technologies up to date. d. Evaluate established request system and collection development policy for eBook selection. Purchase $5,000.00 in a variety of genre eBooks. e. Manage staff in 2.0 technologies. Provide technology staff training to meet needs of the community as needed. 1. Evaluate the need to train new staff and existing staff on technology training classes.

2. Determine appropriate size and schedule for training classes on 3-D printing, Facebook, Twitter, Pinterest, Blogs. 3. Implement and schedule staff for training classes. 4. Evaluate and review effectiveness of course training. 5. Schedule staff to include participation in new technological duties. 6. Utilize current staff for training classes; therefore eliminating additional expenditures by adjusting staff job descriptions to fit current technology competencies. f. Educate Patrons on current technologies through programming and training to suit their needs 1. Analyze surveys and recommendations to determine patron needs. 2. Offer public workshops on the 3-D printer and photo scanners. 3. Offer public workshops on Facebook, Twitter and Pinterest. 4. Evaluate and review effectiveness of course training. g. Continue to incorporate a teen room to provide a safe environment to meet the requests of the teen advisory group. 1. Evaluate teen advisory group requests and price consoles. 2. Purchase Xbox console, controllers, and periphery devices. 3. Purchase PS2 console, controllers, and periphery devices. 4. Purchase Wii console, controllers, and periphery devices. 5. Purchase three (new) and three (used) Xbox games. 6. Purchase three (new) and three (used) PS2 games. 7. Purchased three (new) and three (used) Wii games. h. Purchase e-book readers for staff and public use.

1. Promote and instruct users in scheduled small group instruction of eBook readers, loaning periods, and all the opportunities they possess. 2. Purchase three Kindle readers and three Nook readers for public check-out 3. Purchase iPads for staff use, develop and plan for staff instruction for use as a reader and other possible uses as in reference help and circulation, inventory, and search application possibilities. i. Purchase $5,000.00 in a variety of genre e-book 1. Evaluate current request system and collection development policy to select titles. 2. Maintain current subscription to provide Overdrive services. 3. Maintain consortium requirements to provide access to shared eBook titles. j. Replace five workstations for public use to maintain efficient operating speeds. 1. Evaluate work orders to identify problematic workstations. 2. Evaluate periphery devices such as keyboards, mice, and headphones. 3. Purchase five laptop computers for public use or for checkout to meet identified need. Budget Required: $32,695.00 Amount Budgeted: $32,695.00

Technology Goal 3rd Year (2015)

a. Purchase eBook readers for staff and public use. 1. Evaluate location for circulation and instruction of eBook readers and change as needed. 2. Promote and instruct users in small group instruction of eBook readers, loan periods, and all the opportunities as needed.

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3. Purchase three Kindle readers and Nook readers for public check-out. 4. Evaluate staff use of iPads and implement needed changes. 5. Continue staff instruction with new iPad technologies as they become available. b. Purchase $5,000.00 in a variety of genre eBooks. 1. Evaluate current request system and collection development policy to select titles. 2. Maintain current subscription to provide Overdrive services. 3. Maintain consortium requirements to provide access to shared eBook titles. c. Replace five workstations for public use to maintain efficient operating speeds. l. Evaluate work orders to identify problematic workstations. 2. Evaluate periphery devices such as keyboards, mice, and headphones. 3. Purchase five laptop computers for public use or for checkout to meet identified need. d. Continue to incorporate a teen room to provide a safe environment to meet the requests of the teen advisory group. 1. Purchase three (new) and three (used) Xbox games. 2. Purchase three (new) and three (used) PS2 games. 3. Purchased three (new) and three (used) Wii games. 4. Evaluate teen room by consulting the teen advisory council implement changes as needed. d. Acquire second 3M Self-Checkout station. 1. Evaluate use and promotion of first station. 2. Make needed changes to increase patron use. 3. Purchase 3M Self Service Station. 4. Evaluate and review use and location of 3M checkout machines.

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Budget Required: $51,595.00 Amount Budgeted: $51,595.00

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Budget Summaries TECHNOLOGY GOALS

ACTION ITEMS
Maintain Desktop computers

BUDGET PER YEAR 2013

$800.00 $2,250.00 $1,095.00 $1,350.00 $10,800.00 $1,500.00 $300.00 $300.00 $4,600.00 $23,000.00 $5,000.00 _____ _____ ______ ______ $50,995.00

2014
$800.00 $2,250.00 $1,095.00 $1,350.00 $10,800.00 $1,500.00 $300.00 $300.00 $4,600.00 _____ $5,000.00 $1,200.00 $500.00 $1,000.00 $2,000.00 $32,695.00

2015
$800.00 $2,250.00 $1095.00 $1350.00 $10,800.00 $1,500.00 $300.00 $300.00 $4,600.00 $23,000.00 $5,000.00

Purchase 5 desktop computers Upgrade computers to Windows 2007 Upgrade computers to Microsoft Office 2010 OverDrive Digital Library Subscription Purchase 3 iPads Purchase 3 Kindle e-readers Purchase 3 Nook e-readers Purchase 5 laptops Purchase 3M self-checkout machine Purchase e-books 46 3-D television Photo scanners (2) Game consoles 1 each Wii, PS2, Xbox Video Games 3 new, 3 used each (Wii, PS2 Xbox)

$600.00 $51,595.00

Total EXPENDITURES

BUDGET PER YEAR 2013 2014

Xx,xxx Xx,xxx

2015
Xx,xxx Xx,xxx

Furniture & equipment Salaries & wages

Xx,xxx Xx,xxx

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Employment Benefits Utilities Technology Digital services support Continuing Education Programming Building Maintenance Supplies Administrative

Xx,xxx Xx,xxx $50,995.00 Xx,xxx Xx,xxx Xx,xxx Xx,xxx Xx,xxx Xx,xxx

Xx,xxx Xx,xxx $32,695.00 Xx,xxx Xx,xxx Xx,xxx Xx,xxx Xx,xxx Xx,xxx

Xx,xxx Xx,xxx $51,595.00 Xx,xxx Xx,xxx Xx,xxx Xx,xxx Xx,xxx Xx,xxx

REIMBURSEMENTS E-Rate Owl City Library Foundation State Aid

2013
Xx,xxx Xx,xxx X,xxx Xx,xxxx Xx,xxx

2014
Xx,xxx Xx,xxx X,xxx X,xxx Xx,xxxx

2015
Xx,xxx Xx,xxx X,xxx X,xxx Xx,xxxx

TOTAL REIMBURSEMENTS TOTAL AFTER REIMBURSEMENTS

Evaluation:
This plan is a guide for our library to follow in order to meet the constant changes in technology. It will be reviewed yearly by the Board of Directors, at which time any changes pertaining to the goals listed in this plan will be discussed and implemented.

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Training Required:
The training required for our technology goals will be for the staff to become trained in how to use the technology as well as able to interact with patrons, showing them how to use the new technology. This training will be accomplished through the use of yearly in-service days in which the library will be closed for several hours for the staff to be trained on new technologies. These in-service days will be when all new technology is revealed for the coming year as well any other follow up training to current technologies performed. During the year there will also be occasional meetings to update staff on anything else that needs to be brought up about various technologies.

Statement of Evaluation Methods:

The implementation of the technology improvements and modifications will be monitored by the director of the library, who will compare the technology changes with the yearly goals of the technology plan in order to make sure that all technological implantations are going as scheduled. Any problems or delays will be dealt with the director who will work to try to deal with the problem in order to get back on task. In order to evaluate the effectiveness of both the new technologies as well as the training staff received for the new technologies, a survey will be implemented for both staff as well as library patrons. The survey for staff will try to gauge the staffs overall satisfaction with the newer technology and its effectiveness as well as its confidence and understanding in how to operate as well as assist patrons with the newer technologies. The survey will contain both qualitative as well as quantitative questions in order to have a clear understanding of how the technologies have worked as well as why.

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Along with testing the effectiveness of the technology in regards to Staff, a survey will also be used to test the publics use and enjoyment of the technology in the library. The survey will test the publics understanding of how the technology works, how often the technologies are used, as well as testing the publics enthusiasm and enjoyment of the newer technologies. Like the staff survey the survey will be both qualitative as well as quantitative, asking easily quantifiable questions as well as secondary questions which require more in depth answers answering both a broad understanding of the effectiveness of the technology as well as giving an understanding of why. Both the staff and patron survey will take place yearly for the duration of the scheduled technology plan.

Budget:
The Owl City Public Library sources of financial support include $10,000.00 in taxes, $20,000.00 in grants and state aid (including e-rate). The Owl City Public Library Foundation offers annual support of $8,000.00 - $15,000.00 these contributions fluctuate based on donor donations and the annual book sale profits. These three financial resources were used to implement new technology such as the 3M self check-out stations, 3D printer and scanners, updating the 15 current workstations and purchasing 15 laptops during the 3 year technology plan.

Appendix:
1. The Emporia Public Library was used as model for some of the historical information, but not all. The years have been changed by either adding or subtracting one year to give the Owl City Library its own history with a realistic time line for technology installations

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and upgrades. Other historical information has been pulled from experiences and imagination of the writer and does not reflect actual events in a library. If any events that have actually taken place in the library other than the library stated above is purely coincidental. A special thank you needs to be sent to Sue Blechl, the Director of the Emporia Public Library, and Craig Carlson, IT specialist also from the Emporia Public Library, for taking the time to convey information needed to complete this section of this project. 2. Our group broke down the project into first, middle and last sections, and then we each chose which section we wanted to complete. 3. To get our ideas on paper in our group meeting we took notes. Then Elizabeth started a word document which other group members added their ideas to. We also used email as well as face to face meeting time to fine tune our ideas. 4. While conducting research for this project, the following retail stores were consulted for prices: BestBuy, Sears, Dell, and HP. Also, the Leavenworth and Topeka and Shawnee County Public Library technology goals were used as a model. The Kansas State Library provided suggested consortium contribution for eBooks. 5. The challenges we faced while working on this assignment was trying to decide the appropriate amount to expand our library's technology foundation while not overreaching too much. It was important for us to have a library that was practical in its goals, and not changing faster than patrons were ready to change, while at the same time pushing the boundaries of what a library could be, as well as acquiring technologies that patrons would want before they actually wanted them. This was a tough balance to achieve, and required a lot of thought and discussion. Additionally creating a library from scratch and

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having to decide what it would be and what libraries it would resemble was also difficult due to the vast amount of choices we could make. 6. Our group discussed several technology ideas that we wanted to include in the Owl City Public Library. Then we found a way to incorporate these technologies into our plan; eReaders, laptops, gaming devices, and 3M self-checkout stations to name a few that we incorporated into the plan. We did not include technologies such as security software upgrades, filters or new e-mail providers in our technology plan, as these were already in place.

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