Syllabus

You will learn how to improve productivity, increase responsiveness, provide more choice to the customer, and deliver higher quality standards. In short, you will learn how to analyze business processes and how to improve them. Along the way, you will learn about topics such as Lean Operations, Six Sigma, and the Toyota production system, you will hear about bottlenecks, flows rates, and inventory levels. And, much, much more. You can learn more about the Course logistics by watching the following video: Course Logistics (VIDEO) Once the course is live, the best way for you to access the current lectures is to click on the "Week x" tab on the left tool-bar (currently, we are still in "Week 0", so there is no link there right now):
Module Introduction Key concepts / Learning Goals Four dimensions of performance Efficient frontier Overview of the course Find a bottleneck Compute throughput Apply Littles Law Compute inventory turns Deal with multiple flow units Understand the sources of waste Balance a line and compute Takt time Conduct an OEE analysis Build a KPI tree Determine the impact of set-ups on capacity Analyze set-ups, SMED Strategies to deal with variety Limitations to variety Waiting time analysis Map out the customer journey Predict customer loss rates Release time Week 1

1: Process Analysis

First half: Week 1 Second half: Week 2

2: Productivity

Week 3

3: Variety

Week 4

4: Responsiveness

Week 5

5: Quality

Analyze processes with yield losses and rework Toyota production system Six Sigma Statistical Process Control Academic Track: prepare for the final exam Practitioner Track: wrap up the project

Week 6

Final Preparation Week

Week 7

Final Exam

Week 8: the exam will be posted on June 17th

Academic track: each student's final numerical score for this course is based on the following items and weights. Homework assignments (5 home work assignments with 10 points each). Homework assignments exist for each of the five modules . They are posted as a PDF file under the Homework assignment tab. You will use the Homework submission tab to submit your answers. Homework assignments are graded automatically. Students are allowed and even encouraged to take the homework assignments multiple times should they not obtain a perfect score in the first submission. Each question carries an equal weight. Final exam (50 points). There exists one final exam for the course. Posting and submission for the final exam are identical to the homework assignments. However, you can only submit the answers for the final exam TWICE. I will add up the points from these grading ingredients to compute a total score. The student will pass in the academic track if they get above 50% on homework assignments and the final exam. Practitioner track: the final score is calculated based on the 5 milestones of the project. The milestone submissions are peer-graded and the student will pass if he/she scores 3 (out of 5), on at least 4 milestones (out of a total 5 milestones). According to the scores you achieved, you qualify for the following badges of achievement:
With Course Project Ops Master Certificate (with distinction) Ops Practitioner Certificate Without Course Project Ops Academic Certificate Audit

With HW/Exam Without HW/Exam

Here the deadlines for the homework assignments: HW Assignment Module 1 Module 2 Module 3 Module 4 Module 5 Final Exam Due Date May 19 May 26 June 2 June 9 June 16 June 30

COP Assignment Milestone 1 Milestone 2 Milestone 3 Milestone 4 Milestone 5

Due Date May 19 June 2 June 16 June 23 June 30