KHI TRI THC QUN L D N

(PMBOK)

May-4-10

Slide 1

KHI TRI THC QUN L D N (PMBOK) HIN I L G?

l mt khi tri thc trong ngnh qun l d n chuyn nghip, tng t nhng ngnh: lut, y. Nhng cch thc hnh c th thch qua nhiu nm. c p dng rng ri trong nhiu d n, nhiu thi k v c khp ni cng nhn gi tr v tnh hu ch ca chng

trong mi trng d n ngy nay.

May-4-10

Slide 2

KHI TRI THC QUN L D N HIN I L G (tip) ?

c xy dng t kin ng gp phn hi t ISO v c s chnh thc ca k thi ly chng ch Qun l D n Chuyn nghip Xc nh cc tin trnh Qun l D n: Khi u, Lp k hoch, Thc hin, Kim sot v Kt thc.

May-4-10

Slide 3

Mc Lc

I.Cc Khi nim Ni dung QLDA III. Cc Cng on QLDA 1. Qun l s Tch hp D n

4. Qun l Chi ph D n 5. Qun l Cht lng D n 6. Qun l Nhn lc D n 7. Truyn thng trong D n

2. Qun l Phm vi Cng vic D n

3. Qun l Thi gian D n
May-4-10

8. Qun l Ri ro D n
9. Qun l Mua sm trong D n

Slide 4lun IV. Kt

PHN I. Cc Khi nim:

May-4-10

Slide 5

QU TRNH PHT TRIN NGNH QUN L D N HIN I

Thp nin 1950

Khai sinh khi nim C cu Phn chia Cng vic (WBS) Khai sinh k thut Phng php ng Gng (ng ti hn-CPM) v phng php S Mng (PERT) Hoa K Bechtel (USA)l cng ty u tin trn th gii s dng k thut QLDA trong xy dng cng trnh ng ng Dn du xuyn ni Canada

Thp nin 1960

B Quc phng/NASA M xut bn ti liu Hng dn v PERT/COST Chnh ph Hoa K thay k thut PERT v PERT/Cost bng Cost/Schedule Control System Criteria (C/SCSC), vi trng tm l khi nim Qun l Gi tr Thu c (EVM). Thnh lp Vin Qun l D n (Project Management Institute -PMI) ti Hoa K nm 1969, phc v cc hi vin Hoa K v Canada
May-4-10 Slide 6

QU TRNH PHT TRIN NGNH QUN L D N HIN I (tip)

Thp nin 1970-1980
- QLDA c pht trin v cng nhn nh mt chuyn ngnh v mt ngh ring bit - My tnh c nhn c s dng rng ri trong qun l d n - Vin Qun l D n (PMI) xy dng Khi Tri thc v Qun l D n (PMBOK)
- Qun l D n c s dng thc hin Qun l Cht lng ton din (Total Quality Management -TQM) trong cc cng ty trn khp th gii - T chc K thi Cp Chng ch Qun l D n Chuyn nghip (Project Management Professional-PMP) ti Hoa K - Thnh lp Hip hi Ch nhim D n Vng quc Anh v Hip hi Qun l D n c

May-4-10

Slide 7

QU TRNH PHT TRIN NGNH QUN L D N HIN I (tip)

Thp nin 1990-2000
- Ch trng nhiu hn cng tc qun l d n - Qun l Chng trnh v Danh mc D n - Vn phng Qun l D n (PMO) - Pht trin Nng lc ca Ch nhim D n (PMCD) - Xy dng M hnh v chn chn ca Qun l D n - M hnh chn chn ca Qun l D n trong phm vi T chc (OPM3) - Qun l D n Ton cu - Nhm d n o v Vn phng QLDA o Tiu chun ton cu v qun l d n s xc lp khi cc quc gia thuc th gii th 2 v 3 bt u cng nhn li ch v ngha quan trng ca qun l d n trong mt mi trng kinh doanh cnh tranh.
May-4-10 Slide 8

TIU CH QUN L TIU CH K THUT

Tiu ch Qun l
Mc tiu - Cung cp mt h thng qun l hiu qu lp k hoch v kim sot s hnh thnh ca d n v mt vt cht Qui cch: - Cho php kim sot d n bng cch xy dng nhng tiu chun c hiu lc v minh bch - Qun l bng cc ngoi l i vi nhng tiu chun ni trn thng bo kp thi v nhanh chng i ph vi nhng thay i i vi d n, cung cp thng tin ng tin cy v k thut, chi ph/tin lnh o cp cao ra quyt nh. Kt qu: - Mt h thng lp k hoch v kim sot hiu qu p ng cc yu cu ca d n

May-4-10

Slide 9

TIU CH QUN L TIU CH K THUT Tiu ch K thut

Mc tiu: - Xy dng mt c s k thut/sn phm thit k Qui cch: - ln, tin cy, Tnh tin ch, Tc , C ch Kim sot v.v. Kt qu: - Mt c s k thut c xy dng /hay mt sn phm c thit k ng nh qui cch qui nh v phc v mc ch ca cc bn hu quan

May-4-10

Slide 10

D N L G?
D n l mt n lc nht thi nhm to ra mt sn phm, dch v hay kt qu no mang tnh duy nht. V d v d n: - Xy dng mt ta nh hay mt c s - Pht trin mt sn phm phn mm mi - Thit k mt chic xe mi - Thc hin mt qui trnh qun l mi - Lp ra mt Vn phng Qun l D n (PMO)

May-4-10

Slide 11

QUN L D N L G?

l vic p dng nhng tri thc, k nng, cng c v k

thut vn dng vo hot ng d n t yu cu ca d n. Qun l D n c thc hin bng cch p dng v tch hp cc

tin trnh qun l d n l: khi u, lp k hoch, thc thi, gim

st, kim sot v kt thc. Ch nhim D n l ngi chu trch nhim v vic hon thnh cc mc tiu ca D n.

May-4-10

Slide 12

May-4-10

Slide 13

T T DUY CHIN LC N QUN L D N

T DUY CHIN LC CHIN LC CNG TY NHN DIN

D N

U THU & THC HIN D N

NH HNH CNG TY TRONG TNG LAI

BIN TNG THNH HIN THC

T DUY CHIN LC

QUN L D N

May-4-10

Slide 14

HIU C CC MC TIU CA D N
Mi d n, d ln hoc nh, u b chi phi bi ba thng s c lin quan nhau l: Cht lng/Phm vi Cng vic, Chi ph v Thi gian; mi thng s u c nh hng v chu nh hng ca hai thng s kia. Mc ch ca Qun l D n l, u tin to ra v xc nh , sau thc hin mt chng trnh, trong quan h gia ba thng s ny c ti u ha, ni cch khc l t c cng nng yu cu vi chi ph thp nht, trong thi gian ngn nht c th c v vi ri ro ti thiu c th c. Chng ta khng th kim sot c g, nu khng lp k hoch. Chng ta khng th lp k hoch v kim sot ht mi vic. Chng ta phi lp k hoch nhng g mnh mun kim sot ! Nhng g chng ta mun kim sot l cc lnh vc qun l lin quan n: Phm vi Cng vic/Cht lng, Chi ph , Thi gian & Ri ro
May-4-10 Slide 15

KHI NIM BA RNG BUC TRONG QUN L D N

Cng vic Chi ph

Thi gian

May-4-10

Slide 16

C CU T CHC CA MT D N IN HNH

CH U T

KHCH HNG

CH NHIM D N
TRNG BAN H TR D N (P.M.S.)
TIN LNG-D TON LP K HOCH & LCH TRNH KIM SOT N GI-GI THNH

T TRNG THIT K H THNG (SE)

THIT K PHN CNG (H/W)

THIT K PHN MM (S/W)

TH NGHIM & TCH HP (T & I )

May-4-10

Slide 17

MA TRN PHN GIAO TRCH NHIM (RAM)

WBS

OBS

RAM Ai ang lm Vic g?

May-4-10

Slide 18

CC GIAI ON & CHU K SNG CA D N

Mi giai on ca d n c nh du bi mt hoc nhiu kt xut ca d n Mt giai on ca d n bao gm mt s sn phm cng tc c xc nh nhm qui nh mc kim sot qun l d n theo yu cu. Chu k sng ca d n dng xc nh thi im khi u v kt thc d n Mt chu k sng thng gm cc giai on: Khi u, Thc hin v Kt thc

May-4-10

Slide 19

CHU K SNG CA D N TIU BIU & CHU K SNG CA HOT NG DOANH NGHIP / hay ca SN PHM
Lp k hoch chin lc Xc nh yu cu Hnh thnh d n Thc hin Sn xut Dch v Thanh l

CHU K SNG CA 1 C S/SN PHM

Tnh kh thi Thu mua Vn hnh Thanh l

Hnh thnh Phm vi cng vic Khi u

Pht trin Lp k hoch Thit k s b

Thc thi Qui nh/ Thc hin

Kt thc Nghim thu Btu vnhnh

- Bn *Pha C bn

Bn v & Qui cch Xy dng

B sung cc Giai on trung gian

CHU K SNG CA D N

MI QUAN H GIA CHU K SNG CA D N & CHU K SNG CA SN PHM

Chu k sng ca d n cn xc nh cn c hnh ng chuyn tip no khng khi d n kt thc, lin kt d n ny vi nhng hot ng ang din ra ca t chc ang thc hin.

NNG CP
TNG
VN HNH

SN PHM

Chu k sng KHI U ca D n

TRUNG GIAN

KT THC

NGNG U T

Chu k sng ca sn phm

K hoch Kinh doanh

TRNH T CC PHA TRONG CHU K SNG CA D N IN HNH

u vo

tng Nhm Qun l d n

Pha u ra Qun l D n Kt xut ca D n

KHI U
iu l

TRUNG GIAN

KTTHC

K hoch Nghim thu KH c s Ph duyt Tin Bn M t phm vi cng vic

Bn giao

D n

May-4-10

Slide 22

HIU BIT MI TRNG D N

Mi trng vn ha v x hi Nhng kha cnh kinh t, dn s, gio dc, o c, dn tc, tn gio v nhng c trng khc ca cc bn hu quan ca d n Mi trng quc t v chnh tr Nhng lut l v tp qun quc t, quc gia, khu vc v a phng c th p dng Khng kh chnh tr S khc bit v mi gi, ngy l, yu cu i li, v.v. Mi trng vt l Mi trng vt cht ln cn d n Mi trng sinh thi, a l ti a phng

May-4-10

Slide 23

K NNG QUN L TNG QUT TRONG QUN L D N

Lp k hoch T chc iu ng nhn s Thc hin Kim sot

May-4-10

Slide 24

K NNG GIAO TIP

Truyn t thng tin hiu qu To nh hng i vi t chc Lnh o Khuyn khch m phn v qun l xung t Gii quyt vn

May-4-10

Slide 25

TIN TRNH QUN L D N

L nhng tin trnh lin quan vic m t v t chc cng vic ca d n, c chia lm 5 nhm sau y: - Tin trnh Khi u - Tin trnh Lp k hoch - Tin trnh Thc hin - Tin trnh Kim sot - Tin trnh Kt thc

May-4-10

Slide 26

CC LIN KT GIA CC NHM TIN TRNH TRONG 1 PHA

Cc tin trnh Khi u

Cc tin trnh Lp k hoch

Cc tin trnh Kim sot

Cc tin trnh Thc hin

Cc tin trnh Kt thc

May-4-10

Slide 27

CC CNG ON QUN L D N

CHU K LP K HOCH-THC HINKIM TRA-HNH NG

CC CNG ON QLDA C TH HIN TRONG

CHU K LP K HOCH-THC HINKIM TRA-HNH NG

May-4-10

Slide 28

PHN II

CC CNG ON CA D N

May-4-10

Slide 29

CHN (9)LNH VC HIU BIT V QLDA CA PMBOK

1. Khi u
2. Phm vi Cng vic 3. Thi gian
4. Chi

5. Cht lng 6. Ri ro 7. Nhn lc 8. Truyn thng 9. Mua sm

ph

May-4-10

Slide 30

NHNG LNH VC HIU BIT V QUN L D N

Qun l Vic Tch hp D n: Nhng tin trnh v hot ng tch hp thnh nhng cng on qun l d n Qun l Phm vi Cng vic: Nhng tin trnh lin quan bo m d n bao gm mi cng vic cn thit, v ch nhng cng vic cn thit, hon thnh m mn d n Qun l Thi gian D n: Nhng tin trnh lin quan n vic hon thnh ng hn d n Qun l Chi ph D n: Nhng tin trnh lin quan vic lp k hoch, d ton, lp ngn sch v kim sot chi ph d n hon thnh trong phm vi ngn sch ph duyt
May-4-10 Slide 31

NHNG LNH VC HIU BIT V QUN L D N (tip)

Qun l Cht lng D n: Nhng tin trnh lin quan bo m d n s t mc tiu t ra Qun l Nhn lc D n: Nhng tin trnh t chc v qun l nhm d n Qun l Truyn thng trong D n: Nhng tin trnh lin quan n vic to ra, thu thp, phn phi, lu tr v hy b thng tin v d n mt cch kp thi v thch hp Qun l Ri ro D n: Nhng tin trnh lin quan vic qun l ri ro trong d n Qun l Mua sm trong D n: Nhng tin trnh mua sm hoc th c sn phm, dch v hoc kt qu, k c tin trnh qun l hp ng

May-4-10

Slide 32

1. S Tch hp

May-4-10

Slide 33

QUN L VIC TCH HP D N

CHC NNG CH YU (MC TIU ca cc HN CH)

TRNH T K HOCH

QUN L CNG VIC

QUN L CHT LNG

QUN L THI GIAN

QUN L CHI PH

K HOCH v SN XUT

QUN L VIC TCH HP D N

CHU K SNG CA D N
S HI LNG CA CC BN HU QUAN

D N THNH CNG!

QUN L TRUYN THNG

QUN L HP NG MUA SM

QUN L NHN LC

QUN L RI RO

BAO GM CC N LC BN TRONG (KHNG CHNH THC) v CC HP NG BN NGOI (CHNH THC)

QUN L VIC TCH HP D N: CI GC CA S THNH CNG

QUN L VIC TCH HP D N

Nhng tin trnh v hot ng cn thit nhn din, xc nh, thng nht v phi hp cc tin trnh v hot ng qun l d n khc nhau trong cc Nhm Tin trnh QLDA Tp trung ch yu vo vic tch hp tht hiu qu nhng tin trnh cn thit t mc tiu ca d n trong phm vi cc qui trnh xc lp ca t chc. Bao gm nhng tin trnh cn thit bao m cc thnh phn khc nhau ca d n c phi hp nhp nhng Bao gm vic cn nhc gia nhng mc tiu v phng n cnh tranh t hoc vt yu cu v k vng ca cc bn hu quan

May-4-10

Slide 35

QUN L VIC TCH HP D N (tip)

La chn ni tp trung ngun lc v n lc vo mt ngy nht nh. D kin nhng vn c kh nng xy ra v i sch trc khi nhng vn ny tr nn nghim trng. iu phi cng vic v li ch ca d n. a s cc nh qun l d n c kinh nghim u bit rng khng c cch duy nht no qun l d n. H p dng kin thc, k nng v cc tin trnh qun l d n theo cc th t v mc khc nhau t n kt qu mong mun ca d n.

May-4-10

Slide 36

QUN L VIC TCH HP D N (tip)

Mt s hot ng ca nhm d n l:
Phn tch v hiu c phm vi cng vic Son tho cc tiu ch c th v nhng yu cu ca sn phm Bit cch dng thng tin nhn c v chuyn thnh k hoch qun l d n

May-4-10

Slide 37

QUN L VIC TCH HP D N (tip)

Lp bng c cu phn chia cng vic Tc ng thch hp d n tin hnh ng k hoch qun l d n o lng v theo di tnh hnh thc hin, cc cng on v sn phm ca d n Phn tch ri ro ca d n

May-4-10

Slide 38

QUN L VIC TCH HP D N

Son tho bn iu l D n: Son tho bn iu l d n chnh thc cho php tin hnh mt d n hay mt giai on d n. Bn iu l l cn c d n tn ti. Son tho bn M t S b Phm vi Cng vic: Son tho bn m t s b phm vi cng vic trnh by tng quan phm vi cng vic Son tho K hoch Qun l D n: Son tho cc vic lm cn thit . xc nh, lp k hoch, tch hp v phi hp cc k hoch ph thuc vo k hoch qun l d n. y l vn bn gi l k hoch d n Ch o v Qun l vic Thc hin D n: Thc hin cng vic qui nh trong k hoch qun l d n tha mn cc yu cu nu trong bn m t phm vi cng tc. Trng tm l vic hon thnh kt xut ca d n

May-4-10

Slide 39

QUN L VIC TCH HP D N (tip)

Theo di v Kim sot Cng vic: Theo di v kim sot cc tin trnh khi ng, lp k hoch, thc hin v kt thc d n t mc tiu qui nh trong k hoch qun l d n. Vic ny bao gm thu thp, o lng, kim sot, d bo v din gii thng tin v kt qu thc hin xc nh nhng bin php iu chnh cn phi p dng. Kim sot Tch hp cc Thay i: Thm tra mi yu cu thay i, chp thun thay i v kim sot cc thay i v kt xut ca d n. Qua thy c tnh hnh ca d n khi thc hin thay i. Kt thc D n: Hon tt cc hot ng ti cc nhm tin trnh qun l d n chnh thc k thc d n hay mt giai on ca d n

May-4-10

Slide 40

SON THO BN IU L D N
Sau khi Bn iu l c k kt, n em li s sng cho d n, ni cch khc, thiu bn iu l, s khng c d n. Bn iu l l mt vn kin chnh m t nhng chi tit ch yu ca d n. C th l: - Chng minh s cn thit ca d n - Phm vi cng tc (yu cu) ca d n - Cc hn ch v gi nh - Tm lc lch trnh vi cc ct mc v ngn sch - Xc nh cc bn hu quan v mc nh hng ca h - Quyn hn v l lch ca Ch nhim d n - Cc c quan chc nng v s tham gia ca cc c quan ny. Bn iu l trao quyn cho ch nhim d n c p dng cc ngun lc ca t chc vo hot ng ca d n

May-4-10

Slide 41

SON THO BN M T S B PHM VI CNG VIC

L bn m t tng quan phm vi cng vic ca d n, bao gm : - Mc tiu ca d n v sn phm - Tiu ch nghim thu - Gii hn ca d n - Cc yu cu ca d n v kt xut (deliverables) qui nh - Cc hn ch v gii nh ca d n - Ri ro xc nh ban u - T chc d n ban u - Cc ct mc trong lch trnh - Khi ton tng mc u t - C cu phn chia cng vic ban u in hnh thng tin ny c pht trin t s liu cung cp bi ch u t. N s c hon chnh thm trong bn m t cng vic d n trong qu trnh xc nh phm vi cng vic
May-4-10 Slide 42

SON THO K HOCH QUN L D N

Nhng vic lm cn thit xc nh, tch hp v iu phi cc k hoch ph thuc thnh k hoch qun l d n . K hoch qun l d n qui nh d n s c thc hin, theo di, kim sot v kt thc th no. Nhng k hoch ph thuc bao gm (nhng khng ch gii hn trong s ny) phm vi cng vic, lch trnh, chi ph, cht lng, nhn s, thng tin, ri ro v k hoch qun l mua sm. K hoch qun l d n tr thnh k hoch c s lm thc o kt qu thc hin ca d n K hoch c th c cp nht kt qu kim sot thay i khi c thay i xy ra i vi d n

May-4-10

Slide 43

CH O V QUN L THC HIN

Thc hin k hoch qun l d n hon thnh cng vic qui nh trong bn m t phm vi cng vic Thng tin v tnh hnh hon thnh cc kt xut ca d n (deliverables) cng nh cng vic thc hin c dng bo co kt qu thc hin d n Thc hin cc bin php iu chnh, phng nga c ph duyt v cc yu cu sa cha khim khuyt

May-4-10

Slide 44

THEO DI V KIM SOT CNG VIC CA D N

So snh s liu thc hin vi k hoch c s, xc nh c cn p dng bin php iu chnh khng Lun cp nht kp thi cc d liu ca d n Theo di ri ro nh gi tnh hnh v tin thc hin d n, d bo chiu hng pht trin Theo di tnh trng cc thay i ph duyt trong qu trnh thc hin thay i

May-4-10

Slide 45

KIM SOT THAY I TCH HP

Thc hin t lc bt u n lc kt thc d n Xc nh nhng thay i no thc hin v cn thc hin X l cc yu cu thay i ch nhng thay i no tht cn thit mi c chp nhn Xem xt v ph duyt cc yu cu thay i Theo di v iu chnh k hoch c s nu cn Thc hin bin php iu chnh cn thit Bo co v tnh trng ca d n khi thc hin thay i Qun l Cu hnh vi vic kim sot thay i bao gm nhn din, lp h s v kim sot cc thay i i vi k hoch c s

May-4-10

Slide 46

KT THC D N
Thc hin cng on kt thc d n trong k hoch qun l d n . Th tc kt thc d n bao gm phi hp cc hot ng cn thit xc minh v lp h s cc kt xut ca d n, phi hp c khch hng chp thun v kt xut. Qui trnh kt thc d n bao gm kt thc mi hot ng theo hp ng trong d n. Qui trnh c lin h vi vic xc nhn sn phm ( mi cng tc c thc hin ng v m mn) cng nh kt thc hp ng v mt hnh chnh (cp nht cc s liu hp ng phn nh kt qu cui cng v lu gi thng tin ny s dng sau ny). Qui trnh kt thc v mt hnh chnh bao gm cc hot ng tch hp cn thit thu thp s liu d n, phn tch s thnh bi ca d n, rt ra bi hc kinh nghim v lu gi thng tin ca d n t chc s dng sau ny.
May-4-10 Slide 47

May-4-10

Slide 48

2. Phm vi Cng vic

May-4-10

Slide 49

QUN L PHM VI CNG VIC

Bao gm cc tin trnh cn thit bo m d n bao gm nhng cng vic cn thit, v ch nhng cng vic no cn thit, hon thnh m mn. Xc nh v kim sot nhng g nm trong v ngoi phm vi d n Bn m t phm vi cng vic c duyt v C cu Phn chia Cng vic (WBS) c ngha quan trng v y l k hoch c s v cng vic ca d n Phm vi cng vic ca d n: L cng vic phi thc hin to ra mt sn phm vi c im v cng nng nht nh. Phm vi cng vic ca sn phm: Nhng c im v cng nng c trng ca mt sn phm

May-4-10

Slide 50

QUN L PHM VI CNG VIC ( tip)

o lng mc hon thnh phm vi cng vic ca d n, ta so snh vi k hoch d n, bn m t phm vi cng vic, WBS v t in WBS ( mt bn m t WBS) o lng mc hon thnh phm vi cng vic ca sn phm, ta so snh vi cc yu cu ca sn phm Bn m t chi tip phm vi cng vic d n v cc WBS v t in WBS lin h l k hoch c s v cng vic ca d n.

May-4-10

Slide 51

QUN L PHM VI CNG VIC D N

Lp k hoch Cng vic: Lp k hoch qun l phm vi cng vic d n l m t bng vn bn cch thc phm vi cng vic ca d n c xc nh, kim chng, kim sot, k c vic son tho bn m t phm vi cng vic v C cu Phn chia Cng vic (WBS) Xc nh Cng vic: Son tho mt bn m t chi tit phm vi cng vic ca d n lm c s cho nhng quyt nh sau ny i vi d n. Bn m t phm vi cng vic l vn bn m t vic g thuc v khng thuc d n Xc lp WBS: chia nhng kt xut ca d n v cng vic c qui m ln trong d n thnh nhiu phn nh hn, d qun l hn. Mc thp nht ca WBS l cc gi cng tc. Tip tc chia nh hn, ta ch c danh sch cc hot ng.

May-4-10

Slide 52

QUN L PHM VI CNG VIC (tip)

Kim chng Cng vic: chnh thc cng nhn cc kt xut ca d n hon thnh, tc khch hng c th ngng quan tm n phm vi cng vic ca d n. Kim sot Cng vic: kim sot cc thay i trong phm vi cng vic ca d n

May-4-10

Slide 53

LP K HOCH CNG VIC

K hoch qun l phm vi cng vic d n l mt cng c k hoch m t cch thc nhm d n xc nh phm vi cng vic d n, son tho bn b t chi tit phm vi cng vic d n, v tc ng n s thnh cng ca ton b d n. Xc nh v lp s s c cu phn chia cng vic Kim chng phm vi cng vic d n Kim sot phm vi cng vic d n

May-4-10

Slide 54

XC NH CNG VIC
Phm vi cng vic ca d n c xc nh v m t rt c th v c nhiu thng tin v d n bit. Vic son tho bn m t chi tit phm vi cng vic d n c nh hng quyt nh n s thnh cng ca d n v c xy dng trn c s cc kt xut d kin, cc gi nh v gii hn chnh ca d n c m t bng vn bn trong giai on khi u d n Nhng yu cu, nguyn vng v k vng ca cc bn hu quan s c phnn tch v chuyn thnh cc iu kin yu cu Nhng gi nh v hn ch c phn tch xem c y cha, b sung nu cn.

May-4-10

Slide 55

XC LP C CU PHN CHIA CNG VIC

WBS t chhc v xc nh ton b phm vi cng vic ca d n. Cng vic ca d n c chia thnh nhiu phn nh hn d qun l hn Cng xung thp trong WBS th mc chi tit ca cng vic c xc nh nhiu hn y l s phn chia khi cng vic m nhm d n phi thc hin lm nhiu cp, nhm hon thnh cc kt xut d kin ca d n t mc tiu ca d n v to ra kt xut nh d kin.

May-4-10

Slide 56

KHI NIM WBS TRONG QUN L D N

WBS NH THU (CHNH)

WBS NH THU (KHCH HNG)

WBS NH THU (PH)

M RNG CP 1 M RNG CP 2

M RNG CP 3 HNG MC TM LC

HNG MC NT

CC GI CNG TC
CH MC V T IN WBS

May-4-10

Slide 57

KHI NIM WBS TRONG QUN L D N (tip)

D N PHN MM

TI LIU TP HUN

TI LIU NGI DNG

HT PHN MM

PHN TCH HT

QUN L D N

MUN 1

MUN 2

MUN 3

TH NGHIM HT

M HA

TH NGHIM

May-4-10

Slide 58

KIM CHNG PHM VI CNG VIC

L tin trnh cc bn hu quan chnh thc nghim thu cng vic d n v cc kt xut hon thnh
Cc kt xut ca d n c thm tra xem c hon thnh m mn khng Vic kim chng cn phi xc nh v ghi ra vn bn mc hon thnh, nu cn Kim chng Phm vi cng vic khc vi Kim sot Cht lng, v Kim chng Phm vi cng vic ch trng n vic nghim thu cc kt xut ca d n, cn kim sot cht lng th ch trng n vic p ng nhng yu cu v cht lng qui nh i vi kt xut.

May-4-10

Slide 59

KIM SOT PHM VI CNG VIC

Vic kim sot phm vi cng vic ca d n ch trng n vic tc ng n cc yu t lm thay i phm vi cng vic ca d n v kim sot nh hng ca nhng thay i ny. Bo m cc yu cu thay i v nhng bin php sa cha khuyn ngh c x l thng qua ti trnh Kim sot Thay i tch hp ca d n Nhng thay i khng th kim sot thng c gi l trt phm vi cng vic

May-4-10

Slide 60

May-4-10

Slide 61

3. Thi gian

May-4-10

Slide 62

QUN L THI GIAN CA D N

TNG TH
TNG TH C THI HN MC PHT TRIN TRUNG GIAN TI KHON KIM SOT

MC K HOCH GI CNG VIC

May-4-10

Slide 63

QUN L THI GIAN D N

Nhng tin trnh cn thit hon thnh ng hn d n

May-4-10

Slide 64

QUN L THI GIAN D N (tip)

Xc nh hot ng: Xc nh cc hot ng trong lch trnh cn thc hin to ra kt xut ca d n Sp xp trnh t hot ng: Xc nh v ghi ra vn bn mi quan h ph thuc gia cc hot ng trong lch trnh c tnh Ngun lc ca hot ng: c tnh loi v s lng ngun lc cn thc hin mi hot ng ca lch trnh

May-4-10

Slide 65

QUN L THI GIAN D N (tip)

c tnh thi gian ca hot ng: c tnh s thi khon cng tc cn thit hon tt tng hot ng trong lch trnh Lp lch trnh: Phn tch trnh t ca hot ng, cc yu cu v ngun lc, thi gian v nhng hn ch v tin lp lch trnh d n Kim sot lch trnh: Kim sot nhng thay i trong lch trnh

May-4-10

Slide 66

XC NH HOT NG
Xc nh nhng hot ng trong lch trnh bao gm chn ra v ghi li nhng cng vic no c d kin s thc hin. Vic Xc nh Hot ng s nhn din: Nhng kt xut mc thp nht trong WBS, gi l gi cng tc. Cc gi cng tc ca d n c d tr (phn chia ) thnh nhng phn nh hn gi l hot ng trong lch trnh, nhm to ra kt xut ca d n. Nhng hot ng ny: To ra c s c tnh Cho php lp tin , thc hin, theo di v kim sot cng vic ca d n
May-4-10 Slide 67

SP XP TRNH T HOT NG
Sp xp trnh t cc hot ng bao gm chn ra v ghi li mi quan h logic gia nhng hot ng lch trnh. Cc hot ng lch trnh c th: c sp xp trnh t mt cch logic ph hp vi th t trc sau ca chng. Nhm sp xp cc hot ng mt cch hiu dng v hiu qu hn. Vic sp xp sm hoc tr cc hot ng l gip xy dng mt lch trnh hin thc v kh thi cho d n.

May-4-10

Slide 68

S TH T TRC SAU

May-4-10

Slide 69

C TNH NGUN LC CA HOT NG

xc nh nhng ngun lc no ( nhn lc, thit b, vt t) cn phi s dng:

S lng ca mi ngun lc Khi no c th huy ng ngun lc y thc hin cc hot ng d n Vic c tnh ngun lc ca hot ng c phi hp mt thit vi vic d ton chi ph.

May-4-10

Slide 70

C TNH THI HN CA HOT NG

c tnh thi hn ca cc hot ng trong lch trnh, ta s dng thng tin v hot ng ny trong phm vi cng vic, loi ngun lc cn thit, s lng ngun lc c tnh, lch c ghi thi gian kh dng ca ngun . Vic c tnh thi hn c hon chnh dn Cht lng v tnh kh dng ca cc d liu u vo c xem xt S cng cn hon thnh hot ng c c tnh S lng ngun lc gi thit v s thi gian cng tc cn hon thnh hot ng c c tnh Mi d liu v gi nh dng c tnh thi hn ca hot ng u c ghi thnh vn bn mi ln c tnh.
May-4-10 Slide 71

LP LCH TRNH

Lp lch trnh d n l mt tin trnh lp. N xc nh thi gian d kin khi u v kt thc ca cc hot ng d n. Vic lp lch trnh c th cn c:

c lng v thi gian, c lng v ngun lc, trnh t cc hot ng c r sot v hiu chnh thnh mt lch trnh d n c duyt C th s dng lch trnh d n c duyt nh mt k hoch c s lm thc o tin

May-4-10

Slide 72

KIM SOT LCH TRNH

Kim sot lch trnh: Xc nh hin trng ca lch trnh d n Tc ng n cc yu t lm thay i lch trnh Xc nh lch trnh d n thay i Qun l cc thay i thc t khi chng xy ra Kim sot lch trnh l mt phn ca tin trnh Kim sot Thay i Tch hp, trong mi thay i lch trnh d n c qun l v kim sot.

May-4-10

Slide 73

May-4-10

Slide 74

4. Chi ph

May-4-10

Slide 75

QUN L CHI PH CA D N
Cc tin trnh bao gm lp k hoch, d ton, lp ngn sch v kim sot chi ph hon thnh d n trong khun kh ngn sch c duyt. Cng tc qun l chi ph ca d n phi xt n nhu cu thng tin ca cc bn hu quan, v d nhiu ngi trong s h c th o chi ph d n bng nhiu cch khc nhau v ti nhiu thi im khc nhau. Chi ph c tnh trong sut chu k sng, cng vi K thut nh gi (Value Engineering), c th gip lnh o quyt nh tt hn v gim thi gian v chi ph thc hin.

May-4-10

Slide 76

QUN L CHI PH CA D N

D ton chi ph: c lng chi ph s dng cc ngun lc cn thit hon thnh cc hot ng d n Lp ngn sch chi ph: Tng hp cc chi ph c tnh ca cc hot ng hoc gi cng tc ring l thnh mt k hoch c s v chi ph Kim sot chi ph: Tc ng n nhng yu t lm thay i chi ph v kim sot cc thay i ngn sch d n.

May-4-10

Slide 77

D TON CHI PH
D ton chi ph ca cc hot ng lch trnh l c lng chi ph s dng cc ngun lc cn thit hon thnh mi hot ng lch trnh. Ngi lp d ton phi xt n nhng nguyn nhn c th lm thay i d ton, k cc cc ri ro. a ra v xem xt nhiu phng n tnh chi ph khc nhau Hon chnh trong qu trnh trin khai d n phn nh cc chi tit b sung nu c chnh xc ca d ton s tng dn khi d n tin hnh qua cc giai on trong chu k sng ca n

May-4-10

Slide 78

D TON CHI PH (tip)

Cc phng php d ton chi ph in hnh l: D ton tng t (so snh vi mt d n trc ) D ton theo thng s (nhng thng s lm cn c lp d ton) D ton t di ln ( d ton tng hng mc ring l, ri cng dn thnh tng chi ph) D ton dt khot D ton kim sot D ton t Thit k-n-Chi ph D ton kim tra-n d thu
May-4-10 Slide 79

LP NGN SCH CHI PH

Lp ngn sch chi ph l tng hp cc chi ph c tnh ca cc hot ng hoc gi cng tc ring l thnh mt k hoch c s v chi ph o lng kt qu thc hin d n. Lp ngn sch chi ph phi s dng mt cch tip cn trn c s thi gian tnh c nhu cu chi ph ca d n theo thi gian. y l c s o lng, theo di v kim sot chi phca d n.

May-4-10

Slide 80

KIM SOT CHI PH

Vic kim sot chi ph ca d n bao gm: Tc ng n nhng yu t lm thay i mc chi ph c s Bo m nhng yu cu thay i c tha thun trc Qun l nhng thay i khi chng xy ra Bo m nhng trng hp bi chi, nu c, cng khng vt qu mc vn tng thi k v tng vn ca d n c duyt Theo di vic thc hin chi ph pht hin v hiu c cc chnh lch so vi mc chi ph c s

May-4-10

Slide 81

KIM SOT CHI PH (tip)

Ghi chp chnh xc cc thay i thch hp so vi mc chi ph c s Khng a cc thay i khng ng, khng ph hp hoc nhng thay i cha c chp thun vo ni dung bo co chi ph hoc ngun lc s dng Bo co cc bn hu quan v nhng thay i c duyt Hnh ng a chi ph vt tri v gii hn chp nhn c Kim sot chi ph l mt cch Qun l Gi tr Thu c (EVM) v l mt b phn ca H thng Kim sot Thay i Tch hp ca d n

May-4-10

Slide 82

May-4-10

Slide 83

5. Cht lng

May-4-10

Slide 84

QUN L CHT LNG D N

L nhng hot ng ca t chc thc hin d n qui nh ch trng , mc tiu v trch nhim v cht lng, d n c th p ng nhng yu cu t ra Thc thi h thng qun l cht lng thng qua cc ch trng, th tc v qui trnh lp k hoch cht lng, bo m cht lng v kim sot cht lng, cng nhng hot ng ci tin khng ngng qu trnh thc hin. Qun l cht lng v qun l d n phi b sung cho nhau v c hai u hng n nhng kha cnh nh s hi lng ca khch hng, trch nhim qun l, s ci tin lin tc v trnh khi b thanh tra.

May-4-10

Slide 85

QUN L CHT LNG D N

Lp K hoch Cht lng: Xc nh tiu chun cht lng no c p dng vi d n v lm th no p ng yu cu Thc hin Bo m Cht lng: p dng cc bin php bo m cht lng hoch nh d n p ng yu cu v cht lng Kim sot Cht lng: Theo di xem kt qu ca d n c t yu cu ca tiu chun cht lng khng v lm cch no khc phc, nu khng t

May-4-10

Slide 86

LP K HOCH CHT LNG

Lp k hoch cht lng l xc nh nhng tiu chun cht lng no thch ng vi d n v lm th no p ng yu cu Xc nh v son tho cc tiu chun, ch trng v th tc v cht lng p ng yu cu ca khch hng v cht lng K hoch cht lng c lp cng lc vi k hoch qun l d n, v cc cng on k hoch khc ca d n Khch hng l ngi quyt nh v cht lng ca d n.

May-4-10

Slide 87

THC HIN BO M CHT LNG (QA-Quality Assurance)

L p dng cc bin php bo m cht lng hoch nh d n p ng yu cu v cht lng (Kim ton & Quan trc) Ti sao phi cn Bo m Cht lng ?
lnh o ( Trong & Ngoi) c th tin tng rng mt sn phm hoc dch v tha mn yu cu v cht lng. chng thc mt cch c lp rng cc cng tc c thc hin ng yu cu qui nh trong vn bn. QA l mt khun kh ci tin lin tc cht lng ca cc qui trnh cng vic.
May-4-10 Slide 88

THC HIN KIM SOT CHT LNG (QC Quality Control)

Do phng kim sot cht lng hay mt n v tng t trong t chc thc hin C bin php loi tr nguyn nhn khin vic thc hin d n khng t yu cu. Theo di xem kt qu ca d n c t yu cu ca tiu chun cht lng khng v lm cch no khc phc, nu khng t

May-4-10

Slide 89

May-4-10

Slide 90

6. Ri Ro

May-4-10

Slide 91

QUN L RI RO CA D N
Qun l ri ro l mt k thut qun l nhn ra nhng mi e da n s thnh cng ca d n, xc nh, phn tch v thc hin cc bin php ( i sch) khc phc. y l mt b phn ca cc chc nng qun l d n v b sung hot ng qun l chi ph, lch trnh v phm vi cng vic L mt thnh phn ch yu ca cng tc qun l d n chuyn nghip v hiu qu Mc tiu ca qun l ri ro l tng xc sut v tc ng ca nhng s kin tch cc (c hi) v gim xc sut v tc ng ca nhng s kin tiu cc (ri ro) i vi d n

May-4-10

Slide 92

QUN L RI RO CA D N
Lp k hoch Qun l ri ro: Quyt nh cch tip cn, lp k hochv thc hin cc hot ng qun l ri ro ca mt d n Nhn din Ri ro: Xc nh nhng ri ro no c th nh hng n d n v ghi ra vn bn nhng c im ca chng Phn tch nh tnh Ri ro: Phn loi u tin cc ri ro sau ny phn tch thm hoc c bin php nh gi v tng hp xc sut xy ra cng nh tc ng ca chng Phn tch nh lng Ri ro: Phn tch bng s liu nh hng ca cc ri ro nhn din i vi ton b mc tiu ca d n. Lp K hoch i ph Ri ro: xut cc phng n v bin php tng thm c hi v gim cc mi e da i vi mc tiu d n
May-4-10 Slide 93

QUN L RI RO CA D N(tip)
Theo di v Kim sot Ri ro: Theo di ri ro nhn din, gim st ri ro cn tn ti, nhn din ri ro mi, thc hin k hoch i ph ri ro v nh gi hiu qu ca nhng bin php ny trong sut chu k sng ca d n

May-4-10

Slide 94

LP K HOCH QUN L RI RO
L quyt nh cch tip cn v thc hin cc hot ng qun l ri ro ca mt d n Bo m mc , loi v tm nhn ca cng tc qun l ri ro l thch ng. B tr ngun lc v thi gian y cho cc hot ng qun l ri ro. L c s nh gi ri ro c tha nhn

Slide 95

NHN DIN RI RO
Xc nh ri ro no c th nh hng n d n v ghi ra vn bn nhng c im ca chng. Nn khuyn khch mi ngi trong nhm d n nhn din cc ri ro. y l mt tin trnh lp v mt s ri ro mi c pht hin theo thi gian trong sut chu k sng ca d n Nhm d n cn phi tham gia nhn din ri ro h c thc v trch nhim i vi ri ro v nhng bin php i ph.

Slide 96

NHN DIN RI RO CA D N (RBS)

H thng/Cng trnh
Thit b

a) Ti liu hin c b) Kinh nghim trc y Bng: c) kin chuyn gia d) ng no e) Phn tch gi thit f) S Nhn/Qu g) Phn tch SWOT
May-4-10 Slide 97

Xem xt: Trnh tin tin S tch hp n v th nghim Tnh an ninh Tnh an ton Kh nng h tr V.v

PHN TCH NH TNH RI RO

Phn tch nh tnh ri ro l nhng phng php phn loi u tin nhng ri ro c nhn din c bin php x l tip theo, v d: phn tch nh lng ri ro. Vic phn loi u tin ri ro c thc hin bng cch xem xt xc sut xy ra, tc ng n mc tiu ca d n khi xy ra ri ro, k c nhng yu t khc nh khung thi gian v kh nng chu ng ri ro trong gii hn ca d n v mt chi ph, lch trnh, phm vi cng vic v cht lng. To c s cho vic Phn tch nh lng Ri ro. Cn tr li phn tch nh tnh trong chu k sng ca d n lun cp nht vi tnh trng ri ro ca d n .

Slide 98

PHN TCH NH LNG RI RO

c thc hin vi nhng ri ro c phn loi u tin bi vic Phn tch nh tnh Ri ro nh l nhng ri ro c kh nng xy ra v tc ng ln nht n mc tiu ca d n. Phn tch nh hng ca nhng s kin ri ro ny v gn th hng bng s L mt cch tip cn nh lng quyt nh trong iu kin khng chc chn

Slide 99

NH GI XC SUT RI RO
XP HNG DIN GII

1 2 3 4 5

Thp Kh thp Trung bnh Kh cao Cao

KH NNG XY RA (XC SUT) 1 2 3 4 5 Bnh nh (vng mt vi ngy) iu ng qua mt d n khn trng hn (vng mt vi tun l) Bnh nng (vng mt nhiu thng) Ngh vic, lp cng ty ring (thng xuyn vng mt, kh lin h) Ngh vic, lm vic cho cng ty cnh tranh (thng xuyn vng mt, khng lin h c)

May-4-10

Slide 100

NH GI TC NG CA RI RO
KT QU (TC NG) 1 Thp Chi ph d n tng <1% 2 Kh thp Chi ph d n tng 1-2% 3 Trung bnh Chi ph d n tng 2-5% 4 Kh cao Chi ph d n tng 5-10% 5 Cao Chi ph d n tng >10%

CHI PH

TIN

C th iu chnh mi s ko dn trong phm vi lch trnh hin hnh C th t yu cu v kt qu thc hin vi vi thay i khng ng k

Cn gia tng hot ng mi mong t c tin Lm thay i cc thng s thc hin km quan trng

Cc ct mc ch yu b ko dn

ng gng b nh hng; ton b d n b chm Lm xu i kh nhiu kt xut ca d n

Ton b lch trnh ca d n b chm tr nghim trng Lm xu i nghim trng kt xut ca d n

KT QA THC HIN

Lm thay i cc thng s thc hin quan trng

May-4-10

Slide 101

MA TRN RI RO
5
90%

4
70%

Ri ro 1

Kh nng xy ra 3
50%

2
30%

1
10% 1
50K

Ri ro 2

5
5M

50-500K 500K- 1M 1M-5M

Kt qu
May-4-10 Slide 102

PHN TCH NH LNG RI RO

Phn tch nh lng ri ro c thc hin vi nhng ri ro c phn loi u tin bi vic Phn tch nh tnh Ri ro l c kh nng xy ra v tc ng ln nht n nhng yu cu mang tnh cnh tranh ca d n. Cng vic ny s dng nhng k thut nh Phn tch Cy Quyt nh v m phng ngu nhin (Monte Carlo) : c lng kt qu c kh nng xy ra ca d n v xc sut xy ra. nh gi xc sut hon thnh nhng mc tiu nht nh ca d n. Nhn din nhng ri ro cn quan tm nht bng cch c lng t trng ca chng trong ton b ri ro ca d n. Bit c u l chi ph, tin hoc mc tiu cng vic hin thc v kh thi, vi nhng ri ro bit. C th khng cn phi Phn tch nh lng ri ro mi tm ra nhng bin php i ph ri ro hu hiu

May-4-10

Slide 103

PHN TCH BNG K THUT CY QUYT NH

My A hoc B u c th s dng c lm ra mt sn phm.

Nu chn A , my C c xc sut s dng l 0.7 v my D l 0.3.

Nu chn B, xc sut s dng ca my C l 0.4 v D of 0.6. Cho bit xc sut sn phm c to ra t cc t hp khc nhau (AC, AD, BC, BD). AC l (0.5)(0.7) = 0.35 AD l (0.5)(0.3) = 0.15 BC l (0.5)(0.4) = 0.20 BD l (0.5)(0.6) = 0.30

Tng cc xc sut = 1.00

May-4-10

Slide 104

LP K HOCH I PH RI RO
Lp k hoch i ph ri ro l ra nhng phng n v bin php gia tng c hi v gim thiu mi e doa i vi mc tiu d n. y l nhng cch tip cn ph bin hoch nh bin php i ph vi ri ro, bao gm : Xc nh v phn giao nhim v cho bn s hu ri ro tng bin php i ph c tha thun v cp vn. Tnh hiu qu kinh t trong vic i ph, tnh kp thi v hin thc trong khun kh d n c cc ln lin quan nht tr. Chin lc i ph ri ro bao gm nhng bin php phng nga (gim thiu ) v ng ph ri ro

BIN PHP PHNG NGA RI RO - V D

V d v vn ri ro: Bn ang lo lng v mt nh thu ph khng giao c cho

chng trnh ca bn hng mc phn cng quan trng.

V d v bin php phng nga ri ro (nhiu bin php c khi u): R sot ni b Qui cch k thut bo m nh thu ph nhn c cc yu cu y
v chnh xc
Son tho Bn M t Cng vic ca nh thu ph vi nhng "ct mc c n nh r rng" lm cn c thnh ton theo tin tng ng vi kt qu thc hin ca nh thu ph. Son tho Bn M t Cng vic ca nh thu ph vi nhng iu khon pht c n nh r rng". nh k thm ving nh thu ph theo di st tin v pht hin nhng tr ngi c kh nng xy ra.
May-4-10 Slide 106

BIN PHP I PH RI RO V D
V d v vn ri to: Bn lo lng v nh thu ph c th khng giao c mt hng mc phn cng quan trng cho chng trnh ca bn. V d v k hoch i ph ri ro: Bn hy tm mt bn thit k h thng khc khng cn dng n hng mc ni trn.

Bn hy tm mt ngun cung cp khc cho hng mc ny.

Bn hy tm hiu cn phi lm g ch to trong nc hng mc ny. Bn th nh gi kh nng loi b cng nng ca hng mc ny trong cc yu cu v h thng/ thit b ca bn. V d v tiu chun thc hin: Bn quyt nh ly PDR (Thm tra Thit k S b) l ct mc quyt nh chn hnh ng no i vi vn ny.

THEO DI V KIM SOT RI RO

L vic nhn din, phn tch v hoch nh i vi nhng ri ro mi pht sinh, gim st cc ri ro xc nh v nhng ri ro trong danh sch cn theo di, ti phn tch nhng ri ro hin c v thm tra vic i ph ng thi nh gi hiu qu ca nhng nhng bin php ny. Bao gm chn la cc chin lc, thc hin k hoch ng ph (k hoch thoi lui) , xut bin php khc phc v iu chnh k hoch qun l d n

May-4-10

Slide 108

THEO DI V KIM SOT RI RO

Vic theo di v kim sot ri ro cn nhm xc nh: Cc gi nh ca d n c cn hiu lc khng. Nhng ri ro nh gi c thay i g khng so vi lc u, bng cch phn tch xu hng pht trin Nhng ch trng v qui trnh qun l ri ro ph hp c c tun th khng. Mc d phng v chi ph v lch trnh cn c iu chnh ph hp vi cc ri ro ca d n .

Bao gm vic rt ta, cp nht v ghi chp cc c s d liu da trn nhng bi hc kinh nghim v nhng khun dng ri ro phc v cho nhng d n sau ny.
May-4-10 Slide 109

PROJECT RISK MANAGEMENT

May-4-10

Slide 110

7. Nhn lc

May-4-10

Slide 111

QUN L NHN LC D N
Qun l nhn lc d n l t chc v qun l nhm d n. Nhm d n bao gm nhng ngi c phn cng v trch nhim hon thnh d n C mt iu c nhiu ngi nhn nhn l: Nhng thch thc thc t trong qun l d n ngy nay khng phi l nhng vn k thut, m l nhng vn thuc hnh vi con ngi v t chc ca d n Th gii hin nay y tnh phc tp, cnh tranh v chuyn bin nhanh i hi chng ta phi bit hp tc, da vo nhau gii quyt vn Bng cch hp tc vi ng i, ngi bnh thng c th lm nn nhng thnh tch phi thng.

May-4-10

Slide 112

QUN L NHN LC D N (tip)

Lp k hoch nhn lc: Xc nh v qui nh bng vn bn nhim v, trch nhim ca mi ngi trong d n, mi quan h bo co ca h ; ng thi lp k hoch qun l nhn s Lp nhm d n: Huy ng nhn lc cn thit hon thnh d n Pht trin nhm d n: Tng cng nng lc v s giao tip gia cc thnh vin nhm d n thc hin tt hn d n Qun l nhm d n: Theo di kt qu thc hin ca tng thnh vin nhm d n, ch o, gii quyt vn , v iu phi cc thay i thc hin tt hn d n

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LP K HOCH NHN LC
Lp k hoch nhn s l xc nh nhim v, trch nhim ca mi ngi trong d n, mi quan h bo co ca h ; ng thi lp k hoch qun l nhn s C th giao nhim v cho tng ngi hoc nhm ngi, k c ngi ngoi d n hoc cng ty. K hoch qun l nhn lc c th qui nh cch thc v thi im huy ng nhn s nhm d n. Tiu ch tr h v nhim s c. Xc nh nhu cu o to, cc vn an ton. K hoch khen thng, cng nhn vic tun th qui nh. nh hng ca k hoch qun l nhn s i vi t chc.
May-4-10 Slide 114

THNH LP NHM D N
L huy ng nhn lc cn thit nhm thc hin thnh cng d n Nhu cu nhn s cho d n c p ng trong giai on Thnh lp Nhm D n. Nhn lc thc t lm vic trong d n s c b nhim. Nhng yu t cn xem xt l chi ph, nng lc, kinh nghim, kh nng huy ng v s quan tm ca h.

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PHT TRIN NHM D N

Pht trin nhm d n l tng cng nng lc v s giao tip gia cc thnh vin trong nhm thc hin tt hn d n. Mc tiu l : Tng cng k nng ca cc thnh vin nhm d n h c th hon thnh tt hn cc cng vic ca d n. Gia tng lng tin v tnh cm gn b gia cc thnh vin trong nhm t hiu qu cao trong cng vic qua tinh thn lm vic nhm Cng vic v s truyn t thng tin nu c phi hp tt s gia tng s tin cy v gn b gia cc thnh vin nhm cng tc, to thnh tinh thn ng i v s quyt tm.

QUN L NHM D N

L theo di kt qu thc hin ca tng thnh vin ca nhm, ch o, gii quyt vn , v iu phi cc thay i thc hin tt hn d n Phn tch kt qu thc hin ca nhm v c kin ch o. Phi hp cc vn thuc d n v ti u ha kt qu thc hin d n. Qun l tt cc thnh vin nhm d n trong mi trng ma trn t chc.

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8. Truyn t thng tin

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QUN L TRUYN THNG TRONG D N

Qun l truyn thng d n l bo m thng tin v d n c to ra, thu thp, phn phi, lu tr, truy xut v cui cng l thanh l kp thi v ng cch.

Vic qun l truyn thng d n to ra mi lin kt quan trng gia ngi v thng tin, s truyn t thng tin t kt qu m mn. Cc ch nhim d n thng mt rt nhiu thi gian lin lc vi nhm d n, cc bn hu quan, khch hng /ch u t

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QUN L TRUYN THNG TRONG D N

Lp k hoch truyn thng: Xc nh nhu cu thng tin v lin lc vi cc bn hu quan ca d n. Phn phi thng tin: Bo co kp thi thng tin cn thit cho cc bn hu quan ca d n Bo co thc hin: Thu thp v phn phi thng tin v kt qu thc hin. K c bo co tnh hnh, tin thc hin v d bo kt qu. Qun l cc bn hu quan: Qun l vic thng tin lin lc p ng yu cu ca cc bn hu quan ca d n

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LP K HOCH TRUYN THNG

Lp k hoch truyn thng l xc nh nhu cu thng tin v lin lc vi cc bn hu quan ca d n: Ai cn thng tin g, khi no cn. Cch cung cp thng tin, ai cp. Nhu cu thng tin v phng cch phn phi thng tin l rt a dng Xc nh c nhu cu thng tin cu cc bn hu quan v cch thc ph hp p ng nhu cu ny l mt yu t quan trng d n thnh cng.

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PHN PHI THNG TIN

Phn phi thng tin l bo co kp thi thng tin cn thit cho cc bn hu quan ca d n. Thc hin k hoch qun l truyn thng. Thng tin lin h vi nhng cng vic v hot ng ca d n c truyn t theo tiu ch ca k hoch qun l truyn thng v kt qu cng tc. p ng yu cu t xut v thng tin.

BO CO THC HIN
Bo co thc hin l thu thp nhng thng tin c s v phn phi thng tin v kt qu thc hin n cc bn hu quan, ni cch khc l bo co kt qu cng tc (thc hin d n). Cc ngun lc c s dng th no . Bo co thc hin phi cung cp thng tin v cng vic, tin , chi ph v cht lng. Cc bo co c th l tng quan hay ch tp trung vo nhng trng hp bt thng.

Slide 124

QUN L CC BN HU QUAN
L qun l vic thng tin lin lc p ng yu cu v x l nhng vn tr ngi ca cc bn hu quan ca d n Lm tt vic ny s gip d n tin hnh ng hng v khng cn vn g tn ti vi cc bn hu quan. Nhn bit trong cc bn hu quan ai l ngi quan trng (trong v ngoi t chc) tranh th s hp tc v tin tng, c th t m mn mc tiu ca d n. Hiu bit v p dng cc yu t ch yu: s tin cy, truyn t thng tin v phi hp; qun l tt nhn lc.

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9. Mua sm

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QUN L MUA SM TRONG D N

Ch nhim D n
Th trng

Ch nhim D n

Hp ng
Thng tho

Marketing

BN MUA
n t hng hoc Hp ng
May-4-10 Slide 128

BN BN

QUN L MUA SM TRONG D N

Qun l mua sm trong d n bao gm cc vic thu mua sn phm, dch v hoc cc kt qu cn thit t bn ngoi nhm d n thc hin cng vic. Nhng vic qun l hp ng v kim sot thay i cn thit qun l cc hp ng v n t hng do thnh vin c thm quyn trong nhm d n k pht. Hiu c cc loi hp ng v ti liu mua sm, cng nh cc ti liu lin h. Sai lm trong mua sm c th dn n nhng h ly v mt php l

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QUN L MUA SM TRONG D N (tip)

Lp k hoch thu mua: Xc nh cn phi thu, mua ci g, bao gi v cch no Lp k hoch k hp ng: Lp h s v nhu cu sn phm, dch v v kt qu v xc nh nhng ngi c kh nng cung cp Yu cu ngi bn phc p: Thu thp thng tin, bn bo gi, h s d thu, cho hng v.v. Chn ngi bn: Xem xt h s cho gi, chn la trong s nhng ngi c kh nng cung cp v thng tho hp ng vi tng ngi Qun l hp ng: Qun l hp ng v mi quan h gia bn mua v bn bn, v d: gia ch u t v nh thu, cc thay i trong hp ng v quan h hp ng vi cc nh thu ph
May-4-10 Slide 130

QUN L MUA SM TRONG D N (tip)

Kt thc hp ng: Hon thnh v thanh l mi hp ng, k c gii quyt cc vn cn tn ti, v kt thc tng hp ng tng ng vi d n hoc mt giai on ca d n

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LP K HOCH THU MUA

L xem xt khi no cn thu mua, thu mua th no, bao nhiu sn phm, dch v v kt qu thc hin ngoi t chc d n, v nhng nhu cu ca d n c th p ng bi nhm d n trong qu trnh thc hin d n. Vi mi hng mc cn thu mua, ta phi thc hin cc cng vic trong cng on Lp k hoch thu mua n Thu mua v Kt thc hp ng . Xem xt cc ngi c kh nng cung cp, nht l khi bn mua mun t nhiu nh hng hoc kim sot quyt nh k hp ng. Thng thng, cc chuyn vin trong lnh vc php l, mua sm v hp ng c mi tham gia trong thi im ny hoc trong giai on sau

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LP K HOCH THU MUA (tip)

Tin ca d n c th c nh hng ln n K hoch Thu mua. Nhng quyt nh trong qu trnh lp k hoch mua sm cng c nh hng n tin ca d n. Cng on Lp k hoch thu mua bao gm thm tra ri ro lin h vi mi quyt nh nn mua hay t lm.

Slide 133

CHUN B K HP NG
L qu trnh son tho nhng h s phc v cng on Yu cu Ngi Bn Phc p v Chn Ngi bn . Hon tt cc nhu cu xc minh thng tin ca d n Sau khi phn tch v lp k hoch nhu cu mua sm, kt qu l mt hoc nhiu h s sau y:

- Request for Proposal (RFP) y/c np xut

- Request for Information (RFI) y/c thng tin - Request for Quotation (RFQ) y/c bo gi

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YU CU NGI BN PHC P

L yu cu ngi bn np bn cho thu hoc xut, v p dng cc tiu ch nh gi chn ra mt hoc nhiu ngi bn p ng c cc tiu ch t ra.
Ngi bn c mi tham d cuc tuyn chn. Trong trng hp mua hng ha, c th ch cn xem xt gi mt hng cung cp. Nu l nhng hng mc c tnh duy nht, c th cn xem xt nhiu kha cnh ca ngi bn v sn phm ngh. Thng thng, vic ny khng gy tn km cho d n hoc ngi mua. Vic chun b k hp ng l qu trnh son tho nhng h s phc v cng on Yu cu Ngi Bn Phc p v Chn Ngi bn.

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CHN LA NGI BN
Tip nhn h s cho thu hoc xut v p dng cc tiu ch nh gi chn ra mt hoc nhiu ngi bn p ng c yu cu v nng lc ln tiu ch la chn. Nhiu yu t nh di y c xem xt: Gi bn goc gi thnh c th l yu t quyt nh chnh. Gi cho thp nht khng nht thit l gi r nht nu ngi bn khng chng minh c kh nng giao hng. Cc h s xut thng c tch ra, gm phn k thut (cch tip cn) v phn thng mi (gi) v c xem xt c lp. Nhiu khi, ngi ta cn yu cu xut thm phn qun l v phn ny cng c xem xt ring.

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CHN LA NGI BN (tip)

i vi nhng sn phm, dch v v kt qu quan trng, ta c th cn n nhiu ngun cung ng gim bt ri ro lin quan n tin giao hng v cht lng yu cu Sau khi chn c ngi bn, ta s thng tho v k kt hp ng. Vi nhng hng mc ln cn mua, ngi ta thng lp mt danh sch ngn cc ngi bn c nng lc, da trn h s xut s b ca h. Sau nhng ngi bn trong danh sch ngn c yu cu np bn xut chi tit v bao qut hn lm c s nh gi tuyn chn

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QUN L HP NG
C ngi mua v ngi bn u qun l hp ng nhm cc mc ch ging nhau: Mi bn mun bo m c hai bn u p ng y cc ngha v trong hp ng . Cng on Qun l hp ng bo m bn bn thc hin y yu cu trong hp ng, v d: cng vic, thi gian, chi ph, cht lng,v.v. Bn mua tun th cc iu kin ca hp ng. Trong cc d n ln vi nhiu bn bn , cng tc qun l hp ng cn c nhim v chnh l qun l s phi hp gia cc bn bn khc nhau

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QUN L HP NG (tip)

Nhm qun l d n bit r vic qun l hp ng c th dn n nhiu h ly v mt php l. Nhiu t chc xem qun l hp ng nh mt chc nng hnh chnh, khng nm trong t chc ca nhm d n. Qun l hp ng cn bao gm qun l vic kt thc sm hp ng theo iu kin ghi trong hp ng. C th tu chnh hp ng bt k lc no trc ngy kt thc hp ng theo tha thun chung, ph hp vi iu khon v kim sot thay i trong hp ng

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KT THC HP NG
Cng on Kt thc Hp ng phc v tin trnh Kt thc hp ng, v bao gm vic xc minh cc cng vic v kt xut ca d n c c chp nhn khng. N xc nhn rng cc iu kinhp ng c tha v chnh thc c chp nhn Bao gm cc hot ng hnh chnh, nh cp nht s liu phn nh kt qu cui cng v lu tr thng tin sau ny s dng. Vic kt thc hp ng p dng i vi mi hp ng ca d n hoc giai on ca d n. iu kin ca Hp ng c th qui nh c th cch kt thc hp ng.

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KT THC HP NG (tip)

Kt thc trc thi hn hp ng l mt trng hp c bit, do hai bn ng tha thun hoc do li ca mt trong hai bn. Quyn v trch nhim ca mi bn trong trng hp kt thc sm hp ng. Quyn v trch nhim ca hai bn trong trng hp kt thc sm
hp ng c qui nh trong iu khon kt thc ca hp ng

Ngi mua c th phi n b cho ngi bn v s chun b ca ngi ny, v nh nhng cng vic hon tt v c chp nhn lin quan n phn hp ng kt thc

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 Widely accepted, recognized and used as an international standard by management related professions. Available in 13 languages. Provide foundation for consistent, predictable and successful project outcomes across industries and organizations of all size Currently being introduced as a training subject at companies and universities worldwide.

PMBOK Principles and Methodologies Ramification (Contd)

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KT LUN- Nhng Nguyn tc v Phng php lun ca PMBOK

Nht qun vi khi tri thc c th gii cng nhn, PMBOK trn thc t c xem nh mt tiu chun ton cu v qun l d n. N c dng trong cc k thi chng ch PMP ( Qun l d n chuyn nghip) y uy tn do Vin Qun l D n (PMI) ti Hoa K t chc. PMBOK l tp hp cc tri thc qun l d n chuyn nghip. y l c s ca ngnh qun l d n hin i v c cng nhn l cch thc hnh hon ho trong phn ln cc d n, cc thi k. Nhng cch thc hnh, cng c v k thut c kim chng qua thi gian di lp k hoch, t chc, ch o, kim sot, phi hp v kt thc mt d n vi qui m bt k, v trong bt k ngnh no.

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KT LUN- Nhng Nguyn tc v Phng php lun ca PMBOK (tip)

c khp ni tha nhn, cng nhn v s dng nh mt tiu chun quc t bi cc ngnh ngh lin h vi cng tc qun l. Nhng cch thc hnh ny phn nh s tinh thng ca mt ngi v thut qun l d n qua nh gi bi cc ch nhim d n khc v hin nay c pht hnh vi 13 ngn ng. L nn tng d n t kt qu nht qun, d kin v m mn khng phn bit t chc hoc ngnh no, vi bt k qui m no. xut xy dng mt quyn t in thut ng chung tho lun, vit v ng dng qun l d n. Hin ang c a vo chng trnh o to ti cc cng ty v trng i hc khp th gii.

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