FUTURICE

SOM PRESENTATION

The importance of an appropriate & suitable OM framework

Importants reducing the costs and being efficient increasing customer satisfaction through good quality and service reducing the amount of investment by increasing the effective capacity of the operation providing the basis for future innovation Drawback The system require adequate skills and knowledge to operate It can be expensive investment to make improvement. It can be difficult to use Once the framework is form, the switching cost is high It takes time to implement

Futurice

Futurice is the IT company which providing software, development, online services, and consultants.

Process of Futurice

Situation
Customers satisfaction Employees motivation Market segmentation Sales/ provide the services Value Chain: Human resources to provide consultant. Outsourcing of the data collecting. Internal transfer of knowledge management.

Major Issue of Futurice

HR: Futurice used Microsoft Excel to manage employee work hours. Customer satisfaction: Futurice bill customer based on the consultant hours. Competitive advantage: Futurice gaining competitive advantage by simultaneously pursuing differentiation and low cost.

Key Gains
Easy and accurate work hour entry improves time tracking Faster billing with a decrease in invoice reclamations Custom reports and software interfaces enhance business operations Focus on differentiation

Question