Professional Documents
Culture Documents
July, 2010
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracles products remains at the sole discretion of Oracle.
FLEXCUBE Implementation
Methodology Overview FLEXCUBE Implementation - Scope of Work Project Governance Training Plans Implementation Approaches Project Timeline & Staffing Plans Post GO LIVE / Production Support Framework
Implementation Stages
Onsite Pre implementation Implementation
Order Handover (by GSM)
Project Initiation & Startup Implementation Planning Product Shipment
Post implementation
Post-live support
Handover to Support Project Closure
FLEXCUBE Deployment
Solution Overview FLEXCUBE Implementation - Scope of Work
Project Governance
Training Plans Project Timeline & Staffing Plans Post GO LIVE / Production Support Framework Control/ Security Features Other Discussion Topics
Project Stages
Bank
Sign off on Implementation plan Finalize Target Operating Model Team Composition (Business and Tech) Attend core user training Participants include project core users, trainers, operators, DBAs and sys security admins Parameterize Manage 3rd party integration/support through all implementation stages Prepare and execute SIT / UAT test scripts Prepare end-user training material and deliver module and process training prior to conversion Cleanse data prior to migration Extract data ; verify migrated data and reconcile financial data Establish support team for pre- & post-conversion periods
Parameter Setup
SIT UAT Migration Go-live
Project Management
Scope
Regular tracking of Project Plan for overall progress, dependencies, issues and revisions Function as a member of Change Control Board (CCB) Participate in Project Status Meetings and preparing Status Reports for Steering Committee and Project Team
Dependencies
Formation of Steering Committee, Change Control Board and Project Team Identification of Project Manager from both OFSS & Bank
Entry Criteria
Signing of Contracts
Exit Criteria
Completion of Project
Deliverables
Periodic Status Reports to the Bank & OFSS Project Plan & Updates to the same OFSS Plan / deliverables Project Management Plan
Dependencies
Infrastructure Meeting Rooms; Presentation Infrastructure Core team formation Visa / Logistics for all overseas resources
Entry Criteria
Project Kick Off / Start up Agreement of scope and agenda between Bank and OFSS
Exit Criteria
Sign off for fitment and gap document
Deliverables
Final PWT - Fitment Document Customization RS Document Interface RS Document Data Migration High-level, Strategy Document Finalized Hardware and Software Sizing Document
Dependencies
Availability of training infrastructure and resources Formation of Core User team
Entry Criteria
Installation Completion Completion of PWT
Exit Criteria
Completion of Training Basic understanding of Oracle FLEXCUBE functionalities by Core User Team
Deliverables
Training Material which are part of standard software-release
Dependencies
Sign-off on Functional Specifications by the Bank Availability of OFSS team / resources to deliver the build Access to Core team of the Bank for review of documents from OFSS Development teams
Entry Criteria
Completion of PWT Phase
Exit Criteria
Delivery of the customized Oracle FLEXCUBE version along with interfaces Sign-off for delivery
Deliverables
Functional Specifications (FS) Document Customized Oracle FLEXCUBE software version along with interfaces User Manuals for the changes / customizations Training Material for the Customizations
Parameterization
Scope
Configuration of the application to suit the business-needs of the Bank
Dependencies
Availability and active involvement of Banks Core team Assumed that Bank will develop target operating model / processes
Entry Criteria
Completion of PWT and CoreUser Training
Exit Criteria
Completion of Configuration of the application
Deliverables
Support to create and review the document definition of static data & product setup
Reports
Scope
Deployment, testing and implementing all canned reports Delivery and deployment of specific reports scoped in the proposal
Dependencies
Availability and active involvement of Banks Core team Finalization of Business Rules and Products
Entry Criteria
Complete Parameterization
Exit Criteria
Availability of canned reports in the GOLD COPY environment Readiness of additional reports as per proposal scope
Deliverables
Canned reports on as is basis and support for testing the same Delivery of specific reports included in scope Delivery of Repository for additional reports
Technical Training
Scope
Data Centre Operations relevant to Oracle FLEXCUBE application Oracle FLEXCUBE System Administration EOC, System monitoring and backup procedures Oracle FLEXCUBE Interface setups and preliminary diagnostics
Dependencies
Access to relevant servers / environments
Entry Criteria
Completion of Parameterization phase Installation / availability of interfaces Completion of a portion of Report Build phase
Exit Criteria
Independent capability of IT team to handle System Administration
Sign off for the technical training
Deliverables
Technical Training Material
Data Migration
Scope
Conversion of data from legacy system to Oracle FLEXCUBE Reconciliation post conversion
Dependencies
Access to relevant servers / environments Access to Bank IT / Legacy Vendor to handle Data Extraction / Clean-up
Entry Criteria
Completion of Configuration phase
Exit Criteria
Successful Data Migration
Deliverables
Mock Conversion utility pack and execution of mock conversion runs Data Extracts for Reconciliation
Dependencies
Core team resource availability Environment for test Test Plan readiness
Entry Criteria
Parameterization Completion
Exit Criteria
Closure of all critical issues reported during FAT Mutually agreed plan for closure of open items Raising of enhancements to the Change Control Process/Board
Deliverables
Support to FAT Execution
Dependencies
Availability of support from all Partner systems / Interfaces
Entry Criteria
Completion of FAT
Exit Criteria
Closure of all critical issues reported during SIT
Mutually agreed plan for closure of open items Raising of enhancements to the CCB
Deliverables
Support creation of Integration test plans Closure of issues as per the agreed exit criteria
Dependencies
Completion of, at least, one round of mock data migration Availability of Core team for testing Testing Environment (One round of UAT on Production-equivalent environment)
Entry Criteria
Completion of FAT & SIT phase Preparation and review of UAT test pack by Bank Completion of mock conversion run & closure of open items
Exit Criteria
Closure of all critical issues reported during the UAT Mutually agreed plan for closure of open items
Deliverables
Closure of all errors as per the exit criteria Raising of enhancement requests to CCB Delivery / testing of enhancements
Scope
Support Go-Live simulation and assist with data verification Run final conversion and assist with data verification Release of system for Go-Live (Deployment into production)
Dependencies
Availability of Production Infrastructure Readiness of all partner systems Completion of data verification
Entry Criteria
Completion of UAT phase Successful Simulation Run
Exit Criteria
Successful day of operations and first End of day
Deliverables
Verified Converted Oracle FLEXCUBE database in production environment
Post-Live Support
Scope
Post Live Support for the mutually agreed period from the date of Go-Live To familiarize first-level helpdesk / Hands-on training Transition to Production Support (Global Support)
Dependencies
Availability of a process / system to track and monitor the production system Availability of suitable support for infrastructure Ability of the Banks team to provide necessary inputs, clarifications to end-users
Deliverables
Support handover documentation Action Plan for resolution of open items
FLEXCUBE Deployment
Solution Overview FLEXCUBE Implementation - Scope of Work Project Governance Training Plans Project Timeline & Staffing Plans Post GO LIVE / Production Support Framework Control/ Security Features Other Discussion Topics
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To ensure the project meets all its operational, cost/budget, quality and time-related goals
Program Tracking and Reporting Rich repository of program-tracking methods, scenarios, and risks mitigation tools inherent to Core Banking implementation projects
Program Tracking
Monthly Steering Committee Weekly Project Management Meetings Project Reviews
Change Management
Status Reporting
Tracking Customer Tracking Project Budget and Billing Deliverables & Acceptance
Manage overall Program Highlight risks pro-actively & identify mitigation Formal status reporting
PROJECT MANAGER
Data Manage & lead Workstream Familiarize Users Identify Gaps & Suggest workarounds Support the Build
FLEXCUBE
Training
FLEXCUBE
Integration
FLEXCUBE
Infrastructure
System
Management
Migration
support
Interface
Dashboard
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Multi-level Interaction
Exec Sponsor
Exec Sponsor
Relationship Manager
Monthly
Business Objectives, Milestones, Growth Plan, Budgets
Project Manager
PMO
Project Manager & team leads (Implementation, Integration, Migration) FLEXCUBE Implementation / Migration / Integration teams
Weekly
Deliverables, Status, Issues
Need Basis
Business Details
OFSS
Bank
26
2010 Oracle Corporation Proprietary and Confidential
Relative Likelihood
High
Potential Impact
High
Prevention/Mitigation Actions
This can take a long time unless an effort is made to make individuals available and working resources in advance of the start of the project. Project Sponsor must make themselves available and have decision-making authority on elements of policy, and able to escalate items for senior management input efficiently and obtain commitments on response time. Identify decision makers & approvers and keep them actively involved Clearly define escalation process for issues & scope changes Clearly define deliverables supported by templates
Medium
High
Medium
High
27
2010 Oracle Corporation Proprietary and Confidential
Relative Likelihood
Low
Potential Impact
High
Prevention/Mitigation Actions
Use a well defined methodology. Our implementation Methodology has clear phases, deliverables, requirements and controls and can help mitigate this risk Continually publish assumptions with the project plan Trace all requirements back to project context Start all walkthroughs with declaration of scope statements (level setting) Establish & adhere to a change control process Follow project plan Challenge change requests CCB to take final decision regarding change request
Medium
High
28
2010 Oracle Corporation Proprietary and Confidential
Technology Risk
Data not received as per IF specs Delays in receiving samples Gaps in interface specifications
Relative Likelihood
Medium
Potential Impact
High
Prevention/Mitigation Actions
Establish & adhere to a change control process Clearly define deliverables Revisit user requirements for decision support Clearly identify data owners. Training; Involve key stakeholders of all systems at relevant phase of project Establish and adhere to normal knowledge transfer process with defined objectives, deliverables and firm milestones. Highly scalable system; validate technical environment with system administrators during project
Lack of User team involvement at appropriate stages Lack of inclination for knowledge transfer
Medium Low
Medium High
Low
High
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2010 Oracle Corporation Proprietary and Confidential
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2010 Oracle Corporation Proprietary and Confidential
FLEXCUBE Deployment
Solution Overview
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Core Group Training Application Functionality Configuration Technical Training Technical Architecture Report-writing tools Extensibility Security Management Messaging Product Installation End of Cycle operations Back up /recovery process Issue reporting / fix deployment
Help Desk
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FLEXCUBE Deployment
Solution Overview FLEXCUBE Implementation - Scope of Work Project Governance Training Plans Project Timeline & Staffing Plans Post GO LIVE / Production Support Framework Control/ Security Features Other Discussion Topics
34
Post Live
Offshore - Phase 1 Offshore - Phase 2
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Onsite Staff Plan from OFSS Includes OFSS & Partner resources Partner (Bi-lingual) Staff account for 32 % of overall level
36
FLEXCUBE Deployment
Solution Overview
37
Support Methodology
Bank uses i-support portal to log issues In addition to the above, bank calls support SPC for any queries or when a show stopper is encountered Fixes are released via i-support Once a month, a report is sent to the bank outlining the status of all issues Conference calls are held at a mutually decided frequency to understand banks concerns (if any) and to discuss areas of improvement.
Log Ticket in i-support. Upload log files/Screen Shots/ Simulation Steps Support team will do Root Cause analysis / Testing and provide a permanent solution
Support team analyses log files and data. If required, asks for more information.
Emergency
Fix Working ? N
Initial Support Provided by SPC and the support team Level 1 Escalation Head Regional Support if applicable Level 2 Escalation Regional Lead, Global Support Level 3 Escalation Head, Global Support and /or Account Manager
FLEXCUBE Deployment
Solution Overview
47
Function
Single Sign-on support using Oracle Access Manager Web services Security using Oracle WebServices Manager
User
Optional Re-key field configurations Specific approval of overrides by Supervisor Versioning (Pre/Post images) Available online for specific functions Available through Reports for all functions
Reports
Event Log Audit Trail Report Security Violation Report User Profile Report List of Logged in users
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Application Security
Access Control Data Protection and Data Privacy Audit Trail
Application Security
Audit Trail
Audit Trail
A complete event log of all actions performed on the system by each user, is maintained Whenever a record is added, edited or deleted, the user ID of the input user, authorizer along with the date and time stamp is maintained. Every user activity viz. Login, Logout, Password change, etc. logged in an SMS log Every security violation viz. invalid login attempt, invalid password change attempts etc. logged in a Violation log Regular user activities like access to specific functions are logged
FLEXCUBE Deployment
Solution Overview FLEXCUBE Implementation - Scope of Work Project Governance Training Plans Project Timeline & Staffing Plans Post GO LIVE / Production Support Framework Control/ Security Features
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ESCROW AGREEMENT
All Oracles source code is deposited with Iron Mountain under one Three-Party Master Escrow Service Agreement.
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Licensing
Product and Service Description
Oracle FLEXCUBE Universal Banking Module Oracle FLEXCUBE Universal Banking Base 80 Application Users and 100000 Accounts
Quantity
Corporate Modules Oracle FLEXCUBE Universal Banking Funds Transfer Oracle FLEXCUBE Universal Banking Electronic Messaging Service Oracle FLEXCUBE Universal Banking Bills and Collection Oracle FLEXCUBE Universal Banking Foreign Exchange Oracle FLEXCUBE Universal Banking Money Markets Oracle FLEXCUBE Universal Banking Letters of Credit Oracle FLEXCUBE Universal Banking Nostro Reconciliation
10 Application Users
10 Application Users 10 Application Users 10 Application Users 10 Application Users 10 Application Users 10 Application Users
10 Application Users
100000 Accounts
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Licensing
Product and Service Description
Oracle FLEXCUBE Interfaces and Tools
Quantity
10 Application Users
Industry Reference Model Process Pack for FLEXCUBE Universal Banking for Account Opening
20000 Accounts
Industry Reference Model Process Pack for FLEXCUBE Universal Banking for Credit Lines
10 Application Users
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