E04 - 4, E05 4 Khng nhn dng c m dch v E06 - 4 , E07- 4 Hng m dch v E107 - 4 Dch v ang b xo trn

Li ny xy ra do th gii m pha trong u thu khng tip xc tt vi u thu, khch hng rt th ra cm li hoc mang ra i l gn nht k thut vin c nh li th. Khch hng mang u thu ra i l hoc trm bo hnh k thut kim tra th. Chng trnh ang b kha, cha c kch hot. Khch hng gi in n tng i 19001530 v c thng tin m dch v, m u thu, m chipset v thng tin khch hng k thut vin kch hot dch v. Khch hng gi in n tng i 19001530 v c li m dch v k thut vin kim tra trn h thng v kch hot li. u thu khng gii m c cc chng trnh kho m do u thu khng cp nht c Key gii m (Thng l do u thu lu khng s dng). Khch hng gi in n tng i 19001530 c m dch v k thut vin kim tra trn h thng v kch hot li. Khng c tn hiu t cho thu xung u thu, li ny thng xy ra khi c ma to hoc cho thu b lch hng nn khng thu c tn hiu t v tinh xung, khch hng cn kim tra li cho thu, dy cp hoc gic kt ni. Tn hiu t cho thu xung u thu yu, li ny thng xy ra khi c ma to hoc cho thu b lch hng nn khng thu c tn hiu t v tinh xung, khch hng cn kim tra li cho thu, dy cp hoc gic kt ni. Khch hng mang n trm bo hnh np li phn mm hoc c th t download phn mm trn trang web www.truyenhinhso.vtc.vn v lm theo hng dn. Sau khi np phn mm, vo menu Thng tin dch v / Trng thi loader v bm phm 1 2 3 4 trn iu khin t xa reset li u thu, sau tt ngun u thu v bt li l c.

E16 - 4, E19 - 4 Dch v ang b xo trn

E30 - 4 Dch v ang b xo trn

E48 32 Khng c tn hiu

E50 32 Khng c dch v

E33 4 Khng c dch v

F101 2

Nu l u thu SD kim tra li cho thu c th b lch hng hoc np li phn mm cho u thu. Cn i vi u thu HD, khch hng mang n trm bo hnh np li phn mm hoc c th t download phn mm trn trang web: www.truyenhinhso.vtc.vn v lm theo hng dn. u thu d ln sng ca i khc nh AVG, K+. Khch hng mc nh u thu sau d li hoc xa nhng knh bo li E106-9. u thu ang ch kha tr em. Khch hng vo kha tr em, chn xem tt c. Khch hng gi in n tng i 19001530 c m dch v cho k thut vin kch hot li. Nu khng c th khch hng mang u thu ra trm bo hnh hoc i l gn nht kim tra v np li phn mm. u thu kho chng trnh tr em. Hng khc phc: bm nt menu trn iu khin, di chuyn n ci t chung, chn kha tr em OK, chn gii hn tui Bm OK di chuyn n Xem tt c, bm OK Bm Exit thot. Khch hng gi in n tng i 19001530 c m dch v ca u thu k thut vin kch hot li.

E106 9 Dch v ang b xo trn E44 - 32 Khng c thng tin s kin E37 32 Khng c tn hiu

E42 32

E100 - 4 Xin kch hot li dch v