Introduction to

e- Governance

e-Governance

Content Outline
In this session, you will learn about

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e- Governance

Meaning of e-Governance Need for e-Governance e-Governance for good governance Main Components of e-Governance Basic Requirements for e-Governance Components Using e-Governance Different Service Delivery Models Benefits of e-governance Key Challenges and Risks

Content Outline

e- Governance

At the end of this session, you will be able to:

Describe the e-governance components Analyze the challenges and risks involved in egovernance

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Governance
What is it?

e- Governance

Governance is the exercise of economic, political and administrative authority to manage a countrys affair at all levels.

The concept of governance focuses on institutions and processes.

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Good Governance
Core Principles
Good Governance has major characteristics of Rule of law Transparency and free flow of information Participation Equity and inclusiveness Effectiveness and efficiency Accountability Control of corruption Balances between growth and distribution; and Present and future resource use
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e- Governance

Good Governance
Core Principles

e- Governance

Good Governance has major characteristics of Transparency and free flow of information It is widely recognized as core principle of good governance. Transparency means sharing information and acting in an open manner.

Free access to information is a key element in promoting it.

Information must be timely, relevant, accurate and complete for it to be used effectively.
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Transparency is also considered essential for controlling corruption in public life.

Good Governance
Core Principles
Initiatives to enhance Transparency in India

e- Governance

Right to Information Act Public Services Bill Citizens Charters e-Governance

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e-Governance
Introduction

e- Governance

A comprehensive program at all levels of the government to improve efficiency, transparency and accountability at the Government-citizen interface Centralized Initiative, Decentralized Implementation Major parameters include: ICT Efficiency Productivity Reach Sharing of information Service delivery Welfare

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e-Governance in India
Lets find it.....

e- Governance

Customs and Excise 98% of export and 90-95% of import documentation computerized Electronic filing through ICEGATE at 3 locations (Mumbai, Delhi, Chennai) 80% of Service Tax returns electronically processed Postal Department Direct e-credit of Monthly Income Scheme returns into the investors accounts Dematerialization of Savings Certificate (NSC) and Vikas Patras (KVP), offering full portability Passport / Visa 100% passport information computerized All 33 Regional Passport Offices covered Machine readable passports at some locations
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Indian Railways Anywhere to Anywhere reservation from Anywhere Electronic Booking of tickets on select sectors Online Information on Railway reservation on Internet

e-Governance in India
Introduction

e- Governance

http://web.guidelines.gov.in/compliantwebsites.php

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e-Governance Components
Definition and Meaning

e- Governance

It is the use of range of modern Information and Technologies such as Internet, Local Area Networks, mobiles etc by government to improve effectiveness, efficiency, service delivery and to promote democracy. E-governance is application of ICT for interaction among government, citizens and businesses as well as in internal government operations to simply and improve the governance.

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What is e- Governance?
Basic Requirements

e- Governance

High and Affordable Information and Internet Infrastructure within Government Ministries, Private Sector and Citizens. Extensive ICT Human Capacity Development in Government, Private Sector and Citizens. Legal Framework that Recognizes and Supports Digital Communication.
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What is e- Governance?
Need of e-Governance

e- Governance

Information and regulatory systems (availability and dissemination) Interaction- Static and Dynamic Information (Citizen to department and vice versa) Notification Transaction- Responsive information (Pull- Push strategyCitizen to department and vice versa)
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e- Governance Components
Definition and Meaning

e- Governance

The civil and political conduct of government, including service provision, using information and communication technologies.

Transactions
Government Government

Citizens

e-Gov solution
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e- Governance Components
Components
Implementation services Strategy Enabling technologies Hardware Connectivity infrastructure Database and applications Integration tools

e- Governance

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e- Governance Framework
Framework
GOI Agencies

e- Governance

Communication Infrastructure Central Databanks

Mobiles

Citizen Business

Home PCs Integrated CSC DTV KIOSK

Service Providers

Gateways eIndia Portal Security Infrastructure Integrated Service Enabler

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State Agencies

Citizen Portals

e-Biz

e- Governance Initiatives
Initiatives in Categories
Government to Citizen (G2C) initiatives Government to Business (G2B) initiatives Government to Government (G2G) initiatives

e- Governance

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e- Governance Initiatives
Initiatives in Categories
Government to Citizen (G2C) initiatives

e- Governance

Communication link between a government and private individuals or residents.

Takes place through Information Communication Technologies (or ICTs), but can also include direct mail and media campaigns.

G2C can take place at the federal, state and local levels.
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e- Governance Initiatives
Initiatives in Categories
Government to Citizen (G2C) initiatives

e- Governance

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Computerisation of Land Records (Department of Land Resources, Government of India) Bhoomi Project in Karnataka : Online Delivery of Land Records Gyandoot (Madhya Pradesh) Project FRIENDS (Kerala) (Fast, Reliable, Instant, Efficient Network for the Disbursement of Services) e-Mitra Project (Rajasthan) eSeva (Andhra Pradesh)

e- Governance Initiatives
Initiatives in Categories
Government to Business (G2B) initiatives

e- Governance

Encompasses all activities of government which impinge upon business organizations.

Includes registrations under different statutes, licenses under different laws and exchange of information between government and business.

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e- Governance Initiatives
Initiatives in Categories
Government to Business (G2B) initiatives

e- Governance

The objective of bringing these activities under eGovernance is To provide a congenial legal environment to business Expedite various processes Provide relevant information to business

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e- Governance Initiatives
Initiatives in Categories
Government to Business (G2B) initiatives

e- Governance

e-Procurement Project in Andhra Pradesh and Gujarat MCA 21 Mission Mode Project

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e- Governance Initiatives
Initiatives in Categories

e- Governance

Government to Government (G2G) initiatives The electronic sharing of data and/or information systems between government agencies, departments or organizations. The goal of G2G is to support e-government initiatives by improving communication, data access and data sharing. G2G initiatives help in making the internal government processes more efficient.
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Many a time G2c and G2b processes necessitate the improvements in G2G processes.

e- Governance Initiatives
Initiatives in Categories

e- Governance

Government to Government (G2G) initiatives Khajane Project ( Karnataka) SmartGov (Andhra Pradesh)

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E-Governance
Infrastructure
State Wide Area Network (SWAN) Data Centre NSDG Common Services Centers

e- Governance

SDC

1/14/2010

Prof.

e- Governance?

e- Governance

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Must Read
References for further reading

e- Governance

Books: Bose J., (2006), 1st edt. E-Governance in Inida- Issues and Cases, ICFAI University Press, Hyderabad Mishra S., Mukhrjee A. (2009), 1st edt. E-Governance in Developing Nations, ICFAI University Press, Hyderabad URLs http://www.it.iitb.ac.in/~prathabk/egovernance/egov_resour ces.html

1/14/2010

Prof.

Thank You
Prof. MET IOM
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1/14/2010