NH THUC

ABC

QUY TRNH THAO TC CHUN

S
:
SON THO QUY TRNH
Ln ban hnh
THAO TC CHUN
:
NH THUC ABC
Ngy
:
S.O.P
Trang
SON THO QUY TRNH THAO TC: CHUN

: SOP 01.GPP

Ln ban hnh

: 01

Ngy

: 28/11/2013

Trang

: 1/3

Ngi vit

Ngi kim tra

SOP 01.GPP
01
28/11/2013
2/3

Ngi duyt

Nhng thay i c
Ngy thng

Ni dung thay i

Ln ban hnh

28/11/2013

Ban hnh ln u

01

1- MC CH YU CU:

QUY TRNH THAO TC CHUN

NH THUC

ABC

SON THO QUY TRNH

THAO TC CHUN

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 01.GPP
01
28/11/2013
3/3

Quy nh chung v cch thc thnh lp cc Quy trnh thao tc chun (SOP) bao gm:
son tho, kim tra hay thm nh, ban hnh, phn pht, thu hi v lu tr.
2- PHM VI P DNG:
Nh thuc ABC.
3- I TNG THC HIN:
Dc s ph trch nh thuc v tt c cc nhn vin nh thuc ABC.
4- NI DUNG QUY TRNH:
4.1 Hnh thc trnh by:
4.1.1. Tt c SOP phi c son tho theo mt mu thng nht:
-

Trang u l phn gii thiu, gm cc chi tit:

Tn Nh thuc (in hoa)

Tn SOP (in hoa)

M s

Ln ban hnh

Ngy ban hnh

Trang/ tng s trang

H v tn ngi vit

H v tn ngi kim tra

H v tn ngi duyt

Nhng thay i c
Trang 2 tr i l phn chnh ca SOP, bao gm cc phn sau:

Mc ch yu cu

Phm vi p dng

i tng thc hin

Ni dung quy trnh

Hnh thc lu tr

4.1.2. SOP phi c trnh by vi:

-

Mnh lnh cch, vn phong ngn gn, chnh xc v d hiu.

QUY TRNH THAO TC CHUN

NH THUC

ABC

SON THO QUY TRNH

THAO TC CHUN

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 01.GPP
01
28/11/2013
4/3

4.2 Kim tra v ph chun:

- Bn tho ca SOP phi c nhng nhn vin lin quan trong nh thuc c
v ng gp kin trc khi hon thin thnh SOP chnh thc.
- Sau khi c kim tra bi nhn vin qun l nh thuc (hoc dc s ph
trch nh thuc), SOP phi c chnh thc ph duyt ca dc s ph trch
nh thuc.
- Ngy ph duyt cng l ngy ban hnh SOP, cn c ghi theo th t ngy,
thng v nm. Th d: 28/11/2013.
4.3 Lu tr:
- Bn gc ca mi SOP phi c lu trong tp h s SOP ca nh thuc.
- Khi cn thit, c th t mt bn sao ca SOP ti mt ni thun tin cho nhn
vin tham kho.
- Sau khi ban hnh mt SOP mi th phi lp tc thu hi SOP c tng ng
lu tr trong mt thi gian theo quy nh.
4.4 Sa i v b sung:
- Mi SOP phi c sa i hay b sung cho cp nht (nh k thng l 02
nm mt ln).
- Nu khng cn sa i, dc s ph trch nh thuc phi ghi khng cn thay
i ln bn gc ri k tn vi ngy thng tng ng.
- Khi c s sa i hay b sung d nhiu hay t, phi in li ton b SOP ban
hnh vi s mi (khng dng SOP c s ty sa).
- Tt c SOP c sa i hay b sung u phi c ph duyt v ban hnh
li mt cch chnh thc.
- Qu trnh sa i SOP phi c ghi vo phn Nhng thay i c.
5- HNH THC LU TR:
SOP ny c lu trong tp h s SOP ca nh thuc.

NH THUC ABC
S.O.P
MUA THUC
S

: SOP 02.GPP

Ln ban hnh

: 01

Ngy

: 28/11/2013

Trang

: 1/3

Ngi vit

Ngi kim tra

Ngi duyt

Nhng thay i c
Ngy thng

Ni dung thay i

Ln ban hnh

28/11/2013

Ban hnh ln u

01

QUY TRNH THAO TC CHUN

NH THUC

ABC

MUA THUC

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 02.GPP
01
28/11/2013
2/3

1- MC CH YU CU:
m bo thuc mua t tiu chun cht lng, p ng kp thi, ng theo nhu
cu, ng quy ch hin hnh.
2- PHM VI P DNG:
Cc loi thuc nhp vo nh thuc.
3- I TNG THC HIN:
- Dc s ph trch nh thuc.
- Nhn vin bn hng ti nh thuc.
4- NI DUNG QUY TRNH:
4.1 Lp k hoch mua thuc:
- K hoch mua thuc bao gm:

Cc k hoch mua hng thng k (Hng tun, hng thng, hng qu, t
xut).
Khi lp k hoch phi cn c vo:
Danh mc thuc thit yu.
Lng hng tn ti nh thuc.
Kh nng ti chnh ca nh thuc.
C cu bnh tt, nhu cu th trng trong k kinh doanh.

4.2 Giao dch mua thuc:

4.2.1. La chn nh phn phi:
- Cc ngun nm bt thng tin v nh phn phi:
Cc c quan qun l Nh nc v y t: B Y t, S Y t TP,...
Cc phng tin truyn thng i chng: Bo, i, truyn hnh, t
ri,
Qua ngi gii thiu thuc, nhn vin bn hng, ngi trung gian.
Qua kim tra iu kin kinh doanh thc t.
Qua lin lc in thoi hoc tham quan trc tip.
- Nhng thng tin v nh sn xut, nh cung ng cn c tm hiu:
C t cch php nhn, c uy tn trn th trng.
Chnh sch gi c, chnh sch phn phi, phng thc thanh ton
ph hp.

QUY TRNH THAO TC CHUN

NH THUC

ABC

MUA THUC

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 02.GPP
01
28/11/2013
3/3

Cht lng dch v:

p ng c yu cu bo qun hng ha;
C cc iu kin bo qun trong qu trnh vn chuyn;
Thi dch v tt (p ng n hng nhanh, dch v chm sc
khch hng chu o).
- Lp Danh mc cc nh phn phi: in thoi, a ch, ngi lin h
bng phn mm qun l.
- Cc thng tin v sn phm do nh cung cp gii thiu cn c tm
hiu:
Nh phn phi phi cung cp giy KKDT.
Phi c php lu hnh trn th trng, c s ng k.
C cht lng m bo: qua kim nghim, c cng b tiu
chun cht lng,
4.2.2. m phn, tha thun, k hp ng,
4.2.3. Lp n t hng
4.2.4. Gi n hng trc tip hoc email, fax, in thoi,

4.3 Kim nhn hang:

- Dc si phu trach nha thuc chiu trach nhim kim tra cht lng thuc khi
nhp hang.
- Kim tra chung loai, tn thuc, ham lng, s l, han dung phai chinh xac
trn hoa n va trn thc t. Nu khng sai lch, nghi chinh sa lai hoa
n (tam nhn hang, cha nhp vao nha thuc) hoc khng nhn n hang
nay.
- Khng nhn thuc kem cht lng, thuc co bao bi hong, rach, khng con
kha nng bao v thuc hoc khng th hin y u thng tin v san phm o.
- Nu nhn thy thuc at cht lng, hoa n chng t phu hp thi cho tin
hanh nhn hang, nhp thng tin mua hang vao phn mm, s sach.
5- HNH THC LU TR:
SOP ny c lu trong tp h s SOP ca nh thuc.

NH THUC ABC
S.O.P
BN V T VN S DNG THUC BN THEO N
S

: SOP 03.GPP

Ln ban hnh

: 01

Ngy

: 28/11/2013

Trang

: 1/3

Ngi vit

Ngi kim tra

Ngi duyt

Nhng thay i c
Ngy thng

Ni dung thay i

Ln ban hnh

28/11/2013

Ban hnh ln u

01

QUY TRNH THAO TC CHUN

NH THUC

ABC

BN V T VN S DNG
THUC BN THEO N

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 03.GPP
01
28/11/2013
2/3

1- MC CH YU CU:
m bo bn thuc v hng dn s dng thuc bn theo n hp l, an ton v ng
quy ch chuyn mn.
2- PHM VI P DNG:
Cc mt hng c trong danh mc thuc bn theo n c ti nh thuc.
3- I TNG THC HIN:
- Nhn vin bn hng ti nh thuc.
- Dc s ph trch nh thuc.
4- NI DUNG QUY TRNH:
4.1 Tip n v cho hi khch hng
4.2 Kim tra n thuc:
-

Tnh hp l ca n thuc:
n thuc ng theo mu quy nh (theo Quy ch k n)
C tn, ch k, a ch, du phng khm/ bnh vin ca bc s.

n thuc cn trong thi hn mua thuc (05 ngy k t ngy k n)

Cc ct, mc khc ghi ng quy nh:
Kim tra tn, tui, a ch bnh nhn.
Kim tra tn thuc, nng , hm lng, s lng, cch dng, liu dng,
cch phi hp.

4.3 La chn thuc:

4.3.1. Trng hp n thuc k tn bit dc:
- Bn theo ng bit dc k trong n.
- Trng hp ti nh thuc khng c bit dc k trong n hoc khi khch
hng yu cu c t vn la chn thuc ph hp vi iu kin ca mnh
th chuyn sang mc 4.3.2.
4.3.2. Trng hp n thuc k tn gc hoc khi c yu cu t vn, gii thiu
thuc:
- Dc s i hc mi thm quyn t vn v thay th thuc k trong
n.

QUY TRNH THAO TC CHUN

NH THUC

ABC

BN V T VN S DNG
THUC BN THEO N

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 03.GPP
01
28/11/2013
3/3

Gii thiu cc bit dc (cng thnh phn, hm lng, cng dng bo ch,
tc dng, ch nh) km theo gi ca tng loi khch hng tham kho, v
t chn loi thuc ph hp vi kh nng kinh t ca mnh.
Ghi r tn thuc, s lng thay th vo n thuc.

4.4 Lp phiu tnh tin Bo gi Thu tin:

-

Nhp n thuc vo phn mm, bo gi tr n thuc vi khch hng. Ty

theo quyt nh ca khch hng m nhn vin nh thuc x l theo cc
trng hp sau:

4.4.1 Khch hng mua mt phn n thuc:

-

Chnh li s lng bn hng trong phn mm.

Bo li gi tr n thuc vi khch hng sau khi chnh s lng bn.
Ghi s lng thuc bn vo n thuc.
In phiu tnh tin.
Thu tin.
Chuyn sang bc 4.5

4.4.2 Khch hng mua n thuc:

-

Ghi s lng thuc bn vo n.

In phiu tnh tin.
Thu tin.
Chuyn sang bc 4.5

4.5 Ly thuc theo n:

-

Ly thuc theo ha n.
Cho vo cc bao, gi, ghi r tn thuc, nng , hm lng, cch dng, thi
gian dng ca tng thuc theo n k.

4.6 Hng dn cch dng, giao thuc cho khch hng:

-

Hng dn, gii thch cho khch hng v tc dng, ch nh, chng ch nh,
tc dng khng mong mun, liu lng v cch dng thuc.
Giao hng.

QUY TRNH THAO TC CHUN

NH THUC

ABC

BN V T VN S DNG
THUC BN THEO N

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 03.GPP
01
28/11/2013
4/3

Cm n khch hng.

4.7 Gi bi mt thng tin khach hang:

-

Dc si phu trach nha thuc va nhn vin nha thuc tuyt i khng tit l
thng tin ca nhn cung nh thng tin sc khoe cua khach hang vi ngi
khac (tr khi co yu cu cua c quan chc nng).

5- HNH THC LU TR:

SOP ny c lu trong tp h s SOP ca nh thuc.

NH THUC ABC
S.O.P
BN V T VN S DNG THUC BN KHNG THEO N
S

: SOP 04.GPP

Ln ban hnh

: 01

Ngy

: 28/11/2013

Trang

: 1/3

Ngi vit

Ngi kim tra

Ngi duyt

Nhng thay i c
Ngy thng

Ni dung thay i

Ln ban hnh

28/11/2013

Ban hnh ln u

01

QUY TRNH THAO TC CHUN

NH THUC

ABC

BN V T VN S DNG
THUC BN KHNG THEO
N

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 04.GPP
01
28/11/2013
2/3

1- MC CH YU CU:
m bo bn thuc, gii thiu v t vn s dng thuc bn khng theo n (Thuc
OTC) hp l, an ton v ng quy ch chuyn mn.
2- PHM VI P DNG:
Cc thuc bn khng theo n ti nh thuc.
3- I TNG THC HIN:
- Dc s ph trch nh thuc.
- Nhn vin bn hng ca nh thuc.
4- NI DUNG QUY TRNH:
4.1 Tip n v cho hi khch hng
4.2 Tm hiu cc thng tin v vic s dng thuc ca khch hng:
4.2.1. Trng hp khch hng hi mua mt loi thuc c th:
- Tm hiu :
Thuc c thuc danh mc thuc phi k n hay khng.
Thuc c mua dng cha bnh/ triu chng g?
i tng dng thuc? (Gii tnh, tui, tnh trng sc khe, c ang b
mc cc bnh mn tnh no khng? ang dng thuc g? Hiu qu? Tc
dng khng mong mun?...).
-

dng thuc ny ln no cha? Hiu qu?

Xc nh vic s dng thuc iu tr bnh/ triu chng bnh nhn ang
mc l ng hay khng ng?

4.2.2. Trng hp khch hng hi v t vn iu tr mt s chng/ bnh thng

thng:
- Tm hiu:
Ai? (Tui, gii tnh,) mc chng/ bnh g? Biu hin? Thi gian mc
chng/ bnh? Ch sinh hot, dinh dng?
Bnh nhn c ang mc bnh mn tnh g? ang dng thuc g?,
Bnh nhn dng nhng thuc g iu tr bnh/ triu chng ny?
Dng nh th no? Hiu qu?

QUY TRNH THAO TC CHUN

NH THUC

ABC

BN V T VN S DNG
THUC BN KHNG THEO
N

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 04.GPP
01
28/11/2013
3/3

4.3 a ra nhng li khuyn i vi tng bnh nhn c th:

- Nu vic s dng thuc ca bnh nhn cha ng hoc cha ph hp: Gii
thch, t vn v hng dn khch hng chuyn sang loi thuc khc ng v
ph hp hn. Trong trng hp cn thit, khuyn bnh nhn i khm v mua
theo n ca bc s.
- Trao i, a ra li khuyn v ch sinh hot, dinh dng ph hp vi
tng i tng, tng chng/ bnh c th.
- Cung cp cc thng tin c th v thuc ph hp vi khch hng khch
hng la chn.
4.4 Lp phiu tnh tin, bo gi, thu tin:
- Nhp tn thuc, s lng vo phn mm.
- Bo gi tr phiu tnh tin n khch hng.
- In phiu tnh tin.
- Thu tin.
4.5 Ly thuc:
- Ly thuc khch hng chn.
- Cho vo cc bao, gi, ghi r: Tn thuc, nng , hm lng, liu dng, cch
dng, thi gian dng ca tng thuc.
4.6 Hng dn cch dng:
- Hng dn, gii thch cho khch hng v tc dng, ch nh, chng ch nh,
tc dng khng mong mun, liu lng v cch dng thuc.
- Cm n khch hng.
4.7 Gi bi mt thng tin khach hang:
- Dc si phu trach nha thuc va nhn vin nha thuc tuyt i khng tit l
thng tin ca nhn cung nh thng tin sc khoe cua khach hang vi ngi
khac (tr khi co yu cu cua c quan chc nng).
5- HNH THC LU TR:
SOP ny c lu trong tp h s SOP ca nh thuc.

NH THUC ABC
S.O.P
BO QUN V THEO DI CHT LNG
S

: SOP 05.GPP

Ln ban hnh

: 01

Ngy

: 28/11/2013

Trang

: 1/4

Ngi vit

Ngi kim tra

Ngi duyt

Nhng thay i c
Ngy thng

Ni dung thay i

Ln ban hnh

28/11/2013

Ban hnh ln u

01

QUY TRNH THAO TC CHUN

NH THUC

ABC

BO QUN V THEO DI
CHT LNG

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 05.GPP
01
28/11/2013
2/4

1- MC CH YU CU:
m bo bo qun thuc ng quy nh, c thm m, d dng cho vic kim tra, kim
sot cht lng.
2- PHM VI P DNG:
Cc loi thuc c ti nh thuc
3- I TNG THC HIN
- Dc s ph trch nh thuc.
- Nhn vin bn hng ti nh thuc.
4- NI DUNG QUY TRNH:
4.1 Bo qun thuc:
4.1.1. Nguyn tc bo qun, sp xp thuc:
- Yu cu ca nh sn xut: ghi trn bao b ca sn phm.
- Danh mc cc thuc c yu cu bo qun c bit: Do dc s ph trch
nh thuc lp.
- Tnh cht vt l, ho hc ca sn phm.
- Sp xp theo nguyn tc FIFO (thuc nhp trc cp pht trc) v FEFO
(thuc ht han trc xut trc).
4.1.2. Cch thc sp xp thuc:
Yu cu bo qun
Nhit 2-150C
Trnh nh sng
D bay hi, d mc mt, d phn hu

Cch thc sp xp
Ngn mt t lnh
trong ch ti
ni thong, mt

tch ring, trnh xa ngun nhit, ngun in

v cc mt hng khc
Cc thuc khc khng c yu cu bo Bo qun nhit phng, trn gi, k, t;
khng trn mt t, khng gip tng ;
qun c bit
trnh ma ht, nh sng mt tri chiu trc tip
Thuc hng thn (nu c).
trong t hng thn
trong khu vc thuc k n. Xp theo nhm
Thuc k n
tc dng Dc l, dang bao ch hoc A, B, C.
D chy, c mi

QUY TRNH THAO TC CHUN

NH THUC

ABC

BO QUN V THEO DI
CHT LNG

Thuc khng k n

Sn phm khng phi l thuc

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 05.GPP
01
28/11/2013
3/4

trong khu vc thuc khng k n. Xp theo

nhm tc dng Dc l, dang bao ch hoc A,
B, C.
ngoi khu vc bo qun thuc. Sp xp
ring bit: dung cu y t, thc phm chc nng,
my phm,

4.2 Kim sot cht lng thuc

4.2.1. Nguyn tc:
- Thuc trc khi nhp v nh thuc (Gm mua v hng tr v): Phi c
kim sot 100%, trnh nhp hng gi, hng km cht lng, hng khng r
ngun gc, xut x.
- Thuc lu ti nh thuc: nh k kim sot ti thiu 1 qu/ln. Trnh
hng b bin i cht lng, ht hn s dng.
4.2.2. Cch thc tin hnh:
- Kim tra tnh hp php, ngun gc, xut x ca thuc:

Ha n, chng t y , hp php theo ng cc quy ch, quy nh

hin hnh.
Kim tra cm quan cht lng thuc:
Kim tra bao b: Phi cn nguyn vn, khng mp mo, rch, bn.
Kim tra hn s dng, s kim sot, ngy sn xut.
Kim tra s thng nht gia bao b ngoi v cc bao b bn trong, bao b
trc tip.
Kim tra cht lng cm quan v ghi s theo di.
So snh vi cc m t v cm quan ca nh sn xut (nu c).

Nhn: , ng quy ch. Hnh nh, ch/ s in trn nhn r rng, khng
m, nhe, trnh hng gi, hng nhi.
Nu thuc khng t yu cu:
Phi khu vc ring, gn nhn hng ch x l.

Khn trng bo cho dc s ph trch nh thuc kp thi gii quyt.

Kim tra iu kin bo qun ca tng loi thuc :

Kim tra v cc yu cu bo qun ca nh sn xut ghi trn nhn.

Kim tra s l, hn dng:

QUY TRNH THAO TC CHUN

NH THUC

ABC

BO QUN V THEO DI
CHT LNG

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 05.GPP
01
28/11/2013
4/4

nh k hng thng phi kim tra s lng tn thc t v s lng trn

s sch (phn mm) theo s l.
-

S dng phn mm theo di hn dng tt c cc thuc tn ti nh thuc.

Ghi chp s sch y , ng thc t:
i vi thuc nhp: nhp cc thng tin trn ha n vo phn mm.
Nu l thuc hng thn, Ghi vo S xut nhp thuc hng tm
thn.
i vi thuc lu nh thuc: Ghi S kim sot cht lng thuc nh
k: M t cht lng cm quan chi tit cc ni dung kim sot.
Ct Ghi ch: Ghi nhng thng tin cn lu v thuc, bao gm c
iu kin bo qun c bit; hoc khi thuc c hn s dng ngn.

5- PH LC:
-

Ph lc SOP 05.GPP- 1: S nhp thuc hng ngy.

Ph lc SOP 05.GPP- 2: S kim sot cht lng thuc nh k.

6- HNH THC LU TR:

SOP ny c lu trong tp h s SOP ca nh thuc.

Ph lc SOP 05.GPP- 1:
NH THUC ABC
S KIM SOT CHT LNG THUC NH K
Ngy
thng

Tn hng ha, quy cch,

hm lng

Dc s ph trch nh thuc

S l

Hn
dng

S
lng

Nhn xt
cht lng

Phn loi
cht lng

Ghi ch

Nhn vin theo di

NH THUC ABC
S.O.P
GII QUYT I VI THUC B KHIU NI HOC THU HI
S

: SOP 06.GPP

Ln ban hnh

: 01

Ngy

: 28/11/2013

Trang

: 1/4

Ngi vit

Ngi kim tra

Ngi duyt

Nhng thay i c
Ngy thng

Ni dung thay i

Ln ban hnh

28/11/2013

Ban hnh ln u

01

QUY TRNH THAO TC CHUN

NH THUC

ABC

GII QUYT I VI THUC

KHIU NI, THU HI

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 06.GPP
01
28/11/2013
2/4

1- MC CH YU CU:
Hng dn thu hi khn trng, trit cc thuc b khiu ni hoc thu hi c
kt lun l hng khng t tiu chun cht lng.
2- PHM VI P DNG:
- p dng trong cc trng hp:
Nhn c thng bo, cng vn thu hi ca c quan qun l nh nc v y t,
nh cung cp.
-

Nh thuc t pht hin c hng khng t tiu chun cht lng.

Thuc thu hi bao gm:
Thuc mi mua cha nhp vo nh thuc.
Thuc lu ti nh thuc.
Thuc bn ti nh thuc nhng khch hng bit thng tin v thuc thu hi
v em tr li.
Thuc do khch hng khiu ni yu cu tr li.

3- I TNG THC HIN:

- Dc s ph trch nh thuc.
- Nhn vin bn hng ti nh thuc.
4- GII THCH T NG:
- TCCL: Tiu chun cht lng.
- QLCL: Qun l cht lng.
5- NI DUNG QUY TRNH:
Sau khi nhn c cng vn thu hi ca c quan qun l nh nc v y t, nh cung
cp hoc pht hin c hng khng t TCCL ti n v:
5.1 Dc s ph trch nh thuc ra thng bo:
- Ngng nhp, ngng bn mt hng phi thu hi ti nh thuc.
- Thng bo ti cc khch hng v cc nhn vin c lin quan thu hi hng.
- Truy tm d liu bn hng bng phn mm, truy xut tn tui, a ch nhng
khch hng mua l hng cn thu hi.
- Thng bo qua ng bu in, in thoi n cc khch hng.
- i vi khch hng mua l cn tr li hng thu hi: Nh thuc nhn hng tr
li ti nh thuc.

QUY TRNH THAO TC CHUN

NH THUC

ABC

GII QUYT I VI THUC

KHIU NI, THU HI

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 06.GPP
01
28/11/2013
3/4

5.2 Thc hin kim tra, r sot hng tn thc t v tn theo s liu qun l trn
my:
- Kim tra ti nh thuc: Xc nhn cc thng tin v hng thu hi ti nh thuc.
5.3 Tip nhn hng tr v:
5.3.1. Thu hi hng ti nh thuc: Cn c vo thng bo thu hi c ch k
xc nhn ca Dc s ph trch nh thuc.
5.3.2. i vi hng bn cho khch hng:
- Nguyn tc:
Hng bn cho khch hng: ch c nhn tr li khi c s ng
ca Dc s ph trch nh thuc.
Hng tr v: Phi c ha n hoc chng t bn hng km theo.
Trng hp hng tr li l hng khng t tiu chun cht lng: Phi
c ch k xc nhn tnh trng v s lng ca Dc s ph trch nh
thuc.

Trng hp hng tr v do nhm ln v giao nhn hng: Phi cn bao b

nguyn vn, khng b bin i cht lng do li bo qun ca ca khch
hng.
Cc bc thc hin:
Nhn vin bn hng:
Tip nhn hng tr v nh thuc theo nhng nguyn tc nu trn.
Kim tra, xc nh hng tr v ng l hng ca nh thuc:
i chiu vi cc chng t v: S ha n, chng t, s l, hn
dng
Cc c im nhn bit ring hng ca nh thuc (nu c).
Kim tra cht lng hng tr li.
Sau khi hon thnh cc bc trn, hai bn giao nhn hng k xc
nhn vo phiu xut tr hng.
Sp xp hng vo nh thuc:

QUY TRNH THAO TC CHUN

NH THUC

ABC

GII QUYT I VI THUC

KHIU NI, THU HI

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 06.GPP
01
28/11/2013
4/4

Nu hng tr li t TCCL cm quan v cn hn dng trn 3

thng: Phn loi, chuyn hng nhn tr li vo nh thuc theo
ng v tr c quy nh.
Nu l hng thu hi, hng khng t TCCL hoc hng c hn s
dng cn li di 3 thng: Chuyn vo khu vc ring bit, gn
nhn Hng ch x l.
Lm bo co tng kt hng thu hi, hng tr v.
5.4 Tng hp s liu, ra quyt nh x l hng thu hi:
- Nhn vin nh thuc:
Tng hp s liu, lm bo co thu hi thuc khng t tiu chun cht
lng.
-

Chuyn Dc s ph trch nh thuc a ra bin php x l.

Dc s ph trch nh thuc thc hin:
Quyt nh x l: Lin h bn bn tr li hng hoc cho hy hng.
K tn vo bo co thu hi.

5.5 Gi bo co v lu h s thu hi:

- Nhn vin nh thuc thc hin:
Gi bo co ti Cng ty phn phi ng thi hn, ng qui nh
Lu h s thu hi gm:
Cng vn thu hi.
Phiu xc nhn hng thu hi c ti nh thuc.
Bn tng kt thu hi hng tr v.
Bn sao:
Ha n xut tr hng cho n v bn (nu c).
-

Bin bn hy hng (nu c).

Dc s ph trch nh thuc: Lu cc chng t xut nhp hng theo cc quy
nh hin hnh ca B Ti chnh.

6- PH LC:
Ph lc SOP 06.GPP- 1: Bo co thu hi sn phm khng t cht lng.

QUY TRNH THAO TC CHUN

NH THUC

ABC

GII QUYT I VI THUC

KHIU NI, THU HI

7- HNH THC LU TR:

SOP ny c lu trong tp h s SOP ca nh thuc.

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 06.GPP
01
28/11/2013
5/4

QUY TRNH THAO TC CHUN

NH THUC

ABC

GII QUYT I VI THUC

KHIU NI, THU HI

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 06.GPP
01
28/11/2013
6/4

Ph lc SOP 06.GPP- 1
NH THUC ABC
CNG HO X HI CH NGHA VIT NAM
c lp- T do- Hnh phc
TP. H Ch Minh, ngy thng nm 20

BO CO THU HI
SN PHM KHNG T CHT LNG
Knh gi:...
Theo cng vn s., ngy thng nm ca v vic
thu hi thuc:
Tn sn phm:
Nng , hm lng:.
Ni sn xut:..
S l sn xut:
n v tin hnh thu hi nh sau:
Stt

Ni tin hnh thu hi

Tng s lng thuc

Bn ra

Thu hi

D kin bin php

x l

Ghi ch

QUY TRNH THAO TC CHUN

NH THUC

ABC

GII QUYT I VI THUC

KHIU NI, THU HI

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 06.GPP
01
28/11/2013
7/4

Dc s ph trch nh thuc
(K, ghi r h tn v ng du)

NH THUC ABC
S.O.P
GHI CHP NHIT , M
S

: SOP 07.GPP

Ln ban hnh

: 01

Ngy

: 28/11/2013

Trang

: 1/2

Ngi vit

Ngi kim tra

Ngi duyt

Nhng thay i c
Ngy thng

Ni dung thay i

Ln ban hnh

28/11/2013

Ban hnh ln u

01

QUY TRNH THAO TC CHUN

NH THUC

ABC

GHI CHP NHIT ,

M

S
:
Ln ban hnh
:
Ngy
:
Trang
:

SOP 07.GPP
01
28/11/2013
2/2

1- MC CH YU CU:
Hng dn theo di, duy tr, ghi chp nhit , m hng ngy ti nh thuc.
2- PHM VI P DNG:
Ton b khu vc nh thuc.
3- I TNG THC HIN:
Nhn vin c giao nhim v theo di, ghi chp nhit , m ti nh thuc.
4- NI DUNG QUY TRNH:
- Quy nh:
m: Khng qu 75%.
-

Nhit : Khng cao hn 300C.

Ni dung:
c s liu nhit , m trn Nhit - m k vo 9h v 15h mi ngy.
Ghi s liu c c vo s theo di nhit , m.
K, ghi r h, tn ngi thc hin.
Trng hp nhit hay m vt qu gii hn qui nh:
Ngi thc hin phi bo co vi dc s ph trch nh thuc chnh li
my iu ha.
Sau khi iu chnh phi ghi li kt qu iu chnh vo ct ghi ch.
K, ghi r h tn ca ngi iu chnh.
Trng hp thit b (My iu ha nhit , m - nhit k) hng:
Bo ngay cho dc s ph trch nh thuc bit c phng hng gii
quyt.
Ghi ch thch c th vo ct ghi ch trong s theo di.

5- PH LC:
Ph lc SOP 10.GPP- 1: Phiu theo di nhit , m.
6- HNH THC LU TR:
SOP ny c lu trong tp h s SOP ca nh thuc.

Ph lc SOP 07.GPP- 1:
NH THUC ABC
PHIU THEO DI NHIT V M
Thng Nm 20
Ngy

Gii hn nhit : di 30o C.

Gii hn m: di 75%.
Nhit (oC)
9h
15h

m (%)
9h
15h

K tn
Ngi thc hin Ngi kim tra

Ghi ch

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Ghi ch: Khi nhit , m vt gii hn, phi iu chnh my kp thi, ghi li kt qu sau khi
iu chnh.

NH THUC ABC
S.O.P
SP XP, TRNH BY
S

: SOP 08.GPP

Ln ban hnh

: 01

Ngy

: 28/11/2013

Trang

: 1/3

Ngi vit

Ngi kim tra

Ngi duyt

Nhng thay i c
Ngy thng

Ni dung thay i

Ln ban hnh

28/11/2013

Ban hnh ln u

01

1- MC CH YU CU:
Hng dn bo qun hng ha ng quy nh, ng quy ch, c thm m, m bo
cht lng hng ha tt.
2- PHM VI P DNG:
Cc loi hng ho c ti nh thuc.
3- I TNG THC HIN:
- Dc s ph trch nh thuc.
- Nhn vin bn hng ti nh thuc.
4- NI DUNG QUY TRNH:
4.1 Phn chia khu vc sp xp:
4.1.1. Theo tng ngnh hng ring bit:
Dc phm, Thc phm chc nng, M phm, Hng ha, Thit b y t.
4.1.2. Theo yu cu bo qun c bit i vi mt s loi thuc:
Thuc bo qun iu kin bnh thng.
Thuc cn bo qun iu kin c bit: Cn bo qun nhit c
bit; cn trnh nh sng; hng d bay hi; c mi; d phn hy ....
4.1.3. Theo yu cu ca cc qui ch, qui nh chuyn mn hin hnh:
Cc thuc hng tm thn (nu c): Phi sp xp ring, trong cc t
hoc ngn t ring c kha chc chn, bo qun v qun l theo cc quy
ch chuyn mn.
Thuc k n phi bo qun ti khu vc thuc k n, trn quy/t c
dn nhn Thuc k n
Hng ch x l: Xp vo khu vc bit tr, c nhn Hng ch x l.
4.2 Sp xp,trnh by hng ha trn cc gi, t:
- Sp xp hng ha theo cc nguyn tc nht nh; nguyn tc sp xp nh sau:
Theo nhm tc dng dc l, dng thuc.
-

Sp xp m bo: D tm, d ly, d thy, d kim tra.

Gn gng, ngay ngn, c thm m, khng xp ln ln gia cc mt hng,..

Nhn hng (Ch, s, hnh nh,..) trn cc bao b: Quay ra ngoi, thun
chiu nhn ca khch hng.
Sp xp theo nguyn tc FEFO v FIFO v m bo cht lng hng:
FEFO: Hng c hn dng cn li ngn hn xp ra ngoi, hn dng di
hn xp vo trong.
FIFO: Hng nhp trc xut trc (nu co cung s l, han dung).

Khi bn l: Bn ht hp m trc, m hp nguyn sau: Trnh tnh

trng m nhiu hp thuc mt lc.
Chng v hng:
Hng nng di, nh trn.

Cc mt hng d v nh chai, l, ng tim truyn, trong, khng

xp chng ln nhau.
4.3. Sp xp cc ti liu, vn phng phm, t trang.
-

Cc s, sch, giy t, ti liu tham kho chuyn mn:

Phi c phn loi, bo qun cn thn, sch s (theo quy nh), ghi nhn.

Sp xp trn ngn t ring.

Cc t qung co, gii thiu thuc (C phiu tip nhn cng vn cho php
qung co) phi c sp xp gn gng, ng ni quy nh.

Vn phng phm, dng c phc v cho bn hng, v sinh, t trang phi sp xp

gn gng, ng ni quy nh.

T trang: Khng trong khu vc quy thuc.

5- HNH THC LU TR:

SOP ny c lu trong tp h s SOP ca nh thuc.

NH THUC ABC

S THEO DI TC DNG PH
Stt

Tn thuc

Nng ,
Hm lng

S l

Hn dng

Tn khch hng

a ch

Gii
tnh

Tui

Tc dng ph