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1. Prepare a list of questions that you will need to have answered in order to analyze this situation. 1.

Why the dealers have significant amount of time deviation from what company estimated? 2. Is the company providing the resources, support, training effectively? 3. Do the workers have skills have necessary skills to handle the situation?

2. Prepare a list of observations regarding the information 1. According to the companys estimates the repairs would take $ 88 with an hourly rate of $ 22 it indicates that it takes 4 hours to finish the job. 2. Since the learning rate is 90 % so for first unit takes about and for the second it takes about Units 1 2 3 4 5 6 Unit Time 4 3.6 3.2 2.9 2.6 2.4

3. Based on the information send to a company by the dealer the learning rate is 75%. ((7.2/9.6)*100) 3. What preliminary thoughts do you have on solutions/partial solutions to the points you have raised? The estimate of $ 88 is faulty, since the workers at the dealers workstation take 75 % learning rate and estimated the repair cost to be $ 110 but the company with 90% learning rate is charging $88.

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