114 Parade St Apt#3

Yarmouth NS B5A 3B7

(902) 748-5433
woodah@gmail.com
Human Resource
January 12, 2014
Dear Sir/Madam
I feel I am qualified for this position and am therefore forwarding my rsum for your review.
Accustomed to fast paced environments where deadlines are a priority and handling multiple
tasks is the norm, I enjoy challenges and will work hard to achieve your objectives. Some of my
key strengths and achievements include:
A hands-on problem solver and critical thinker who can quickly learn new systems, with
experience in a variety of office management software programs including Microsoft Office
Suite and web design;
Excellent organizational and time-management skills with the flexibility and experience
required to adjust to rapidly changing schedules and shifting priorities;
Strong customer service and interpersonal skills which includes many years of experience of
dealing with the public professionally and with tact;
Experience in dealing with compliance to specifications and codes as well as determining
deficiencies and correcting inadequacies.
I would bring to your company not only these attributes, but also a positive, cooperative attitude
that I have displayed throughout my career. I am confident that my broad background makes me
an excellent candidate for this position.
I would like to take this opportunity to thank you in advance for considering my application. I
look forward to hearing from you to arrange an interview to discuss my qualifications in more
detail.
Sincerely,

Derrick Woo
Enclosure: Rsum

DERRICK WOO

woodah@gmail.com

114 Parade St Apt#3

Yarmouth NS B5A 3B7

(902) 748-5433

OBJECTIVE: To acquire employment as a customer service rep..

QUALIFICATION PROFILE:

Proficient computer knowledge

Team player
Systems and procedures management
Business management skills
Strong analytical / problem solving / time management skills
Experience in supervision and scheduling

EDUCATION & CERTIFICATION:

2005

WHMIS / Risk Assessment /

Joint OH&S Committee Certificate Level 1
(OH&S Committee/Workplace Inspection/Incident Investigation)
Nova Scotia Safety Council, Halifax, NS

2005

St. John Ambulance First Aid

Yarmouth, NS

2005

ISO 9001:2000 Internal Audit

Sperry Consulting, Yarmouth, NS

1991

Residential Electrical Construction Wiring

Grade 12 High School Diploma
NSCC, Burridge Campus, Yarmouth, NS

COMPUTER SKILLS:
Microsoft Office Suite (Word, Excel, Outlook)
Simply Accounting
MS Frontpage, Dreamweaver and other HTML coding programs
VOLUNTEER WORK:
2008-present

Webmaster for: SouWest Nova Bikers Association, SouWest

NS HOG Chapter, Southshore NS HOG Chapter, SouWest
Bikers

DERRICK WOO RSUM

PAGE 2

EMPLOYMENT HISTORY:
2009-present
-

Quality Control Inspector

Borcherdt Concrete Products Limited

Inspect concrete products as per architect specs and follow CSA guidelines.
Advise form staff of discrepancies of architect specs and ensure conformity.
Test concrete strength, percentage of air and slump.
Create spreadsheets to document measurements for all job blueprints.
In charge of conducting weekly toolbox meetings as per Occupational Health & Safety
rep requirements.

2007-2009

Hosting Escalations & Technical Support Specialist

Register.com

- Ability to solve technical issues that were previously unresolved from Level 1
customer
service reps.
- Produce analytical spreadsheet reports to track deficiencies in product lines.
- Create incident reports on every issue personally handled.
- Professionally deal with customers on a daily basis through phone and email
communication.
- Accountable for sending product suggestion/request reports to the Product
Development team at head office in New York.
- Communicate any hosting deficiencies or upgrade reports to the hosting team so that
issues can be corrected in a timely manner.
- Collaborate with the hosting team on a weekly basis through teleconferencing
regarding product lines and efficiency.
- Provide the Halifax Satellite office access to technical advice via phone and email.

2006-2007
1991-2001

Self Employed
Lotus Garden

- In charge of the original set up of the business which included tendering and ordering
of all restaurant equipment, supplies and service contracts.
- Responsible for the day to day operations of the business.
- Developed rotating scheduling system for employees.
- Practiced preventative maintenance in regard to restaurant equipment.
- Redesigned waitress workstation to allow for easier flow and more efficiency.

DERRICK WOO RSUM

2001-2006

PAGE 3

ISO Coordinator/Production Manager

Warp Tech

- Oversaw four departments and provided structure, organization, decision making,

conflict management and supervision for a staff of fifty; conducted staff meetings and
employee evaluations.
- Implemented and maintained the ISO 9001:2000 Quality Management System.
- Created the cut and sew department which included the development of proper
procedures. Obtained necessary equipment required and reconfigured original
equipment to allow for more productivity.
- Ensured that all production orders were delivered on time to customers.
- Revamped the Occupational Health & Safety (OH&S) committee to be in accordance
with current regulations and policies.
REFERENCES AVAILABLE UPON REQUEST