TRAINING PROGRAMME FOR NEW JOINEES Jan 2014 (PRE-SALES & ASSOCIATE OPERATIONS)

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DESCRIPTION Go Getter Achieve Goals Impressive Voice Impressive Tone Impressing the Company Communicating the Company Details Company Product Details Objection Handling Question & Answer (FAQs) Process of Working Positive Attitude Telephonic Reporting Communication Product Knowledge Client Knowledge About the Company Company Product & Service Market Analysis Competitors Process & Procedures Problem Solving Skill Logical & Analytical Thinking Quality Of work Presentation Skills Team Work & Handling Team Co-ordination Interpersonal Skills Behavior & Attitude at Client Place E-mail skills

PRE- SALES

OPERATIONS