TING ANH trong GIAO DICH THNG MI

SPOKEN
BUSSINESS ENGLISH
Mu cu, h tho snh ng d hc
Kn thc thng m thc t
M ngy mt b ngn gn
a MP3 pht m tu chun
LI NI U
i di n v nhngx khch hng ng i n c ngoi, b n c m th y
c ng th ng, khng ni c nh ng i u mnh mu n ni? B n c
mu n tr thnh ng i ni ti ng anh l u lot, tha h tung honh
ngang d c trn th ng tr ng?
Chng tooiraat !uan t"m n nhu c u c a b n, nh t l nhu
c u c a nh ng ng i ang lm n v i cc i tc n c ngoi#
gi i !uy t nh ng v ng m c trong vi c di n t c a b n,
chng ti bin o n cu n$%i ng &nh trong giao ti ' th ng
m i$# n i dung c a cu n ch c ' n cc v n trong
th ng m i t vi c n khch, ti ' khch cho t i vi c gi i thi u
n 'h m, d n khch th m x ng, gi i !uy t tranh ch ', t
k( k t h ' ng m t cch thu n l i,hon thnh giao d ch,) b n
i cng tc n c ngoi, c n t v* my bay, t 'h+ng trong
khch n, b n c n 'h i gi i !uy t nh ng vi c b t nh c th
x y ra? %rong cu n ch ny, chng ti xin gi i thi u t i b n t t
c nh ng m u c"u giao ti ' trong cc tnh hu ng b n c th g '
'h i# Ch c n b n th c hnh th,o cc m u c"u chng ti h ng !
d n, ch c ch n b n c kh n ng giao ti ' m t cch t " !
nhin#
Cu n ch ny g m -. bi, t ng h ' cc tnh hu ng giao ti ' #
ch"n th c v inh ng, d h c, d th c hnh, cung c ' cho b n ! !
cc thu t ng , t v ng r t th c t thng !ua cc h i tho i m u ! !
v h i tho i b ung, gi' b n c th v a h c, v a th c hnh# # !
/goi ra, trong m i bi u c 'h n m r ng0Buin, &dvic,1, $
cung c ' cho b n nh ng ki n th c kinh nghi m th c t trong % !
ho t ng th ng m i#
23 cu c ng hi n t i nhi u cng vi c b n r n, ch c n m i ngy $
b n dnh th i gian gi i lao ng n ng i c a mnh h c cu n
ch ny, au -. ngy, b n c m th y t tin h n b i 'h n4 " !
PHN 1
INITIAL CONTACT
LN U GP MT
Lesson 1
PICKING UP A BUYER
LAM OUEN V I KHACH HANG
H i tho i m u
1
A: Excuse me, but are you Mr.|ohnson of Cty Bank?
5in l i, ng b l 6ohnon bn ng"n hng City 'h i khng ? $
B: Yes, I am.
7"ng, ng v y#
A: How do you do? Im Davd Wang of Acer Industra Corp.
Cho ng4 %i l 2avid 8ang, bn cng ty my t9nh &c,r#
B: How do you do? Gad to meet you.
Cho ng4 : t h"n h nh c g ' ng#
A: Dd you have a good fght?
Chuy n bay vui v ch ? & %
B: Yes, t was en|oyabe, thanks.
7"ng, chuy n bay r t vui v , c m n ng & .
A: Thats good to hear.
: t vui v ng ni nh v y#
2
A: Wecome to Chna, Mr. Brown.
;ng Bro<n, hoan nghnh ng n %rung =u c#
B: Nce to meet you, Mr. Wang.
;ng 8ang, r t vui c lm !u,n v i ng#
A: Ive been ookng forward to meetng you, too.
%i lun hi v ng c lm !u,n v i ng#
B: Thank you very much for comng to meet me.
: t c m n ng > n n ti#
A: No troube at a. Let me take your thngs.
C g "u4 ti xch hnh l( gi' ng nh*4
B: Oh, thats a rght. Theyve not heavy.
7"ng, c ng c# ?nh l( khng n ng l m "u# '
3
A: (Cang out n the cowd) Here I am, Mr. Harrs.
0@ i gi a m ng1 ?arri, ti "y4
B: H, Mr. Ln. How are you?
ChaAo Bin# &nh co3 khoC, kho"ng?
A: Fne, thanks. Its nce to see you agan.
CaCm n anh, to"i rat khoC,# %haDt vui v EFGc gaH' laGi
anh#
B: Its been qute a whe, hasnt t?
Ba"u la*m roi chu3ng ta kho"ng gaH' nhau nhI?
A: Rght. Its been amost 3 years snce I saw you a LosAngees.
Ju3ng th,# %FA khi gaH' anh C Bo &ng,l, E,n nay EaK
gan ba nam roi#
B: You havent changed a bt.
&nh va>n nhF ngaAy xFa
A: Thank you. Nether have you.
CaCm n4 &nh cuKng vaDy4
Change(v): thay o
A: How was your fght?
Chuy,n bay cuCa anh th, naAo?
B: Not bad. But Im a tte tred.
CuKng EFGc# /hFng to"i hi m,Dt#
A: Have you made hote reservaton?
&nh EaK EaHt kha3ch aGn chFa vaDy?
B: No, the trp was so sudden.
ChFa, to"i Ei voDi !ua3#
A: We then, et me make some arrangements for you.
7aDy E,L to"i a*' x,' cho anh nh,34
B: Id apprecate that.
:at caCm n anh#
A: Sha I take you to a hote now?
Ba"y giA to"i EFa anh v, kha3ch aGn nh,3?
B: Yes, pease.
7a"ng, caCm n anh#
Arrangement(n): sap xep,thu xep,chuan b
Apprecate(v):cam kch,cam ong
Reservaton(n).p: at trc
Hoi tho!"i #o$ sun%
A: You must be tred after such a ong fght.
Mau chuy,n Ei daAi, cha*c ba"y giA anh m,Dt la*m nhI?
B: Yes, Im feeng a te |et ag.
7a"ng, to"i chFa !u,n EFGc FG ch,"nh l,Dch v, mu3i
giA#
A: Im peased to meet you, Mr.Smth.
:at vui EFGc laAm !u,n v3i anh, anh Mmith#
B: The peasure s mne.
Jo3 laA vinh haGnh cuCa to"i#
A: Is ths your frst trp to Chna?
Ja"y laA lan Eau ti,"n anh E,n %rung =uoc aA?
B: Yes, t s.
7a"ng#
A: Ive booked a room for you at the Hton Hote. Snge, for a
week.
%o"i EaK EaHt 'hoAng C kha3ch aGn ?ilton cho anh roi#
BaA 'hoAng En, anh co3 th,L C trong moDt tuan#
B: Oh,good. Thanks.
NO, tot !ua3# CaCm n anh#
|et ag: s chenh ech ve mu g
Book(v): at phong trc
BUSINESS AD&ICE
Kh en san bay ve on khach, trc ten pha hen
trc a em gap mat v khach (nh quan ca phe
cua san bay), tranh tnh trang khong gap c ng
can on. Nen en on ung g. Ne khach au
a hanh ong that e v khach.
Neu a am nh tren ma ban van khong on c
khach, ban co the tm heu ve hnh dang ben ngoa,
ac em va trang phuc cua khach (nh v du 1 d
ay). Kh en em hen gap, neu thay ng co ac
em phu hp, ban co the en ho trc tep, nh:
A: Excuse me, are you Mrs. Adam?
5in lo>i, ch+ laA ch+ &dam 'haCi kho"ng?
B: Heo! Its a peasure to meet you at ast.
5in chaAo4 :at vui mFAng v cuoi cuAng cuKng gaH' ch+#
Kh on khach hang hay ban be ngoa san bay, ban
co the chao ho ho bang nhng cau n gan d
ay:
Dd you have a good fght?
Chuy,n bay vui v,C chF3 aG?
Dd you have a nce trp?
Chuy,n Ei co3 tot E,G' kho"ng aG?
I hope you had a nce trp.
%o"i hi voGng anhPch+ co3 moDt chuy,n Ei vui v,C#
I hope you have en|oyed your fght.
%o"i hi voGng anhPch+ caCm thay haAi loAng v, chuy,n Ei
naAy#
Ngoa ra, kh ten khach, cach s dung t ng cung
co s khac bet nho nho. No v nhng ng m
gap an au ten, kh tam bet, co the dung t
"meet"(am quen, quen bet), nh:
Ive en|oyed meetng you.
(Ive en|oyed meetng you.)
:at vui EFGc laAm !u,n v3i anh#
Tuy nhen, o v ng quen, ban nen dung ong t
"see". V du:
Im very gad to have seen you.
:at vui EFGc gaH' anh#
V nhng t ng khach sao nh "Anh ve nhe!",
"Anh/ ch can than nhe" ma chung ta thng dung,
ng phng Tay thng thay bang nhng cau sau ay:
Have a nce day!
Have a good tme!
Chu3c vui v,C4
Had a nce day!
I hope you had a nce day.
Qong anh co3 moDt ngaAy vui v,C4
Kh tam bet vao buo to, thay v no "Good bye",nen
no: "Good nght!" (Chuc ngu ngon).
Lesson 2'
()OM THE AI)PO)T TO THE HOTEL
T*+ SA,N BA- .E/N KHA0CH SA1N
Hoi tho!"i m"2u'
A: My name s Davd Wang. Heres my card.
%,"n to"i laA 2avid 8ang# Ja"y laA danh thi,' cuCa to"i#
B: I gve you mne,too.
CoAn Ea"y laA danh thi,' cuCa to"i#
A: The company car s watng outsde. Sha we go?
5, cuCa co"ng ty Eang chA C b,"n ngoAai# Chu3ng ta Ei
EFGc chFa aG?
B: OK. Is t gong to be very far?
JFGc roi# JFAng Ei co3 xa la*m kho"ng?
A: No, we get to the offce rght away. (On openng a car door).
Pease st n the bank seat.
Rho"ng, chu3ng ta ,K E,n van 'hoAng ngay# 0QC cFCa
x,1 QAi anh ngoi gh, au naAy aG
B: Thank you.
CaCm n anh4
Card(n): danh thep
Rght away: ngay tc th
A: (In the car) Its very warm, snt t?
0%r,"n x,1 %hAi ti,t C Ea"y rat am 'haCi kho"ng?
B: It sure s. Hows busness recenty?
7a"ng, Eu3ng vaDy# %nh hnh kinh doanh gan Ea"y th,
naAo aG?
A: A tte sow, Im afrad, but we expect thngs to pck up soon
%o"i , raSng laA kho"ng khCi a*c la*m, nhFng chu3ng to"i
hi voGng moGi thF3 roi ,K tot E,G' ngay tho"i#
B: That sounds encouragng.
5,m ra cuKng va>n coAn tri,Ln voGng.
A: How ong w you be n Be|ng?
&nh ,K C Ba*c Rinh trong bao la"u?
B: My schedue s rather tght. I have to eave for Hong Kong on
Thursday.
%hAi gian cuCa to"i kha3 ,o h,G'# %hF3 nam to"i 'haCi
E,n ?ong Ro"ng roi.
A: We have to hungry, n the case.
/,u vaDy th chu3ng ta 'haCi giaCi !uy,t co"ng vi,Dc
thaDt nhanh#
Sow(ad|): tr tre, khong kh sac.
Pck up:ca then
Leave for: en
Encouragng(ad|): co tren vong/hy vong
A: Yes? May I hep you?
7a"ng, to"i co3 th,L giu3' g EFGc cho o"ng?
B: Id ke to check n, pease.
%o"i muon nghI troG#
A: Do you have a reservaton?
N"ng EaK EaHt 'hoAng trF3c chFa aG?
B: Yes. My name s |ohn Smth. I made t wth the ABC Trave
Agency n L.A.
:oi# %o"i laA 6ohn Mmith# %o"i EaK EaHt !ua co"ng ty lFK
haAnh &BC cuCa Bo &ng,l,#
A: No probem. I have the reservaton here.
7a"ng# ;C Ea"y co3 ghi EaHt trF3c roi#
Check n: thue, ang ky(phong )
In that case: neu nh vay, neu vay
A: Heres your hote. Let me hep you wth the formates at the
formates at the front desk.
Ja"y laA kha3ch aGn anh ,K C# J,L to"i E,n !uay l,>
ta"n laAm thuC tuGc cho anh#
B: You are very knd.
&nh thaDt tot buGng#
A:(In a hote room) I thnk youd ke to unpack and freshen up.
0 %rong 'hoAng kha3ch1 %o"i ngh cha*c anh muon mC
haAnh ly3 ra lay !uan a3o roi nghI ngi moDt la3t.
B: Yes. |ust gve me a mnute to take a shower and change my
cothes.
7a"ng# %o"i can moDt chu3t thAi gian E,L ta*m rFCa vaA
thay !uan a3o#
A: Take your tme. I be back around 6.
7a"ng, anh cF3 tFG nhi,"n# RhoCang T giA to"i ,K !uay
laGi#
B: OK. I be ready by that tme.
7a"ng# %o"i ,K chuaLn b+ xong moGi thF3 trF3c T giA
Formates (n).p: thu tuc
Unpack :m hanh y
Freshen up: tam ra thay quan ao
Take your tme: am t t
Ho thoa bo sung:
A: Woud you ke me to show you around?
Anh co muon to a anh dao khong?
B: Thanks. Thats very knd of you.
Cam n anh. Anh that tot bung!
A: How far s t to the offce?
T ay en van phong con xa na khong a?
B: It take about 40 mnutes or so f the traffc snt too heavy.
Neu gao thong thuan ten th khoang 40 phut na
chung ta se t n.
A: Hows the marketng these days?
Tnh hnh th trng dao nay the nao?
B:Pretty good. Saes have been up these days.
Tng o on. Lng ban ra ang tang trong dp nay.
A: When shoud I pck you up?
Kh nao th to co the en on anh c?
B: At 10 tomorrow mornng, pease.
10 g sang ngay ma nhe!
BUSINESS ADVICE
Theo tho quen gao tep, kh bat tay, chung ta thng
ten tay a danh thep uon. Nhng Au My, ch kh
can thet pha en ac, ng ta m a danh thep cho
nhau. V vay, kh gao tep v ng phng Tay, chung
ta can chu y mot eu, o a khong nen bat buoc
o phng pha a danh thep cho mnh, v nh the se
that e. Thong thng, ch kh ten khach hoac trong
trng hp thch hp m pha a danh thep m the
hen c ay u y ngha va cong heu cua no.
D ay a nhng cau thng dung kh trao o danh
thep.
Heo! Im Davd Wang. Heres my busness card.
Chao anh, to a Davd Wang. Nay a danh thep cua
to.
Oh, et me gve you my busness card before I forget.
O, to cung xn g anh danh thep trc kh to quen.
We, t was nce to have met you. Heres my card. Pease ca
me any tme.
Vang, that vu v c quen bet anh. Nay a danh thep
cua to. Kh nao ten anh hay go cho to nhe
Trong nhng trng hp khac, tren ng t san bay
en khach san, neu thng xuyen no chuyen v
khach hang th se heu qua hn rat nheu. Luc nay,
ban co the no chuyen ve th tet hoac nhng
chuyen xay ra gan ay, ban co the no:
Its very warm, snt t?
Tr that am ap pha khong?
Dd everythng go a rght?
Mo th eu tot ep ch a?
Hows your busness?
Tnh hnh knh doanh the nao a?
Ngoa ra, neu tren ng nhn thay ben heu cua
cong ty mnh, ban co the tranh thu c ho nay e g
theu ve cong ty, ong th ay o am chu e cua
cau chuyen. Ban co the no:
Pease ook at that bboard. Its advertsng our new product,
SK-X.
Anh hay nhn tam ben quang cao ka. Tam ben g
theu ve san pham m cua cong ty chung to, SK-X.
Lesson 3
MEETING A))ANGEMENTS
SP 3P CUC HP
H i tho i m u
1
A: Dd you fnd your hote comfortabe?
&nh th y khch n c tho i mi khng?
B: Yes, qute comfortabe.
7"ng, c ng t ng i tho i mi# '
A:Let me buy you a drnk, and we tak over the schedue.
%r c h t ti xin m i anh u ng ly n c gi i kht , au
chng ta th ng nh t v th i gian4 "
B:O.K.
7"ng#
A: (At the hote ounge) How ong w you stay n Be|ng?
0%rong 'h+ng ngh c a khch n1 &nh b c Rinh bao l"u?
B: I hope we can wnd up our negotatons by Frday.
%i hy v ng chng ta m 'hn xong tr c ngy th n m " % .
A:That woud be suffcent tme to compete them.
/h th ch c th i gian hon thnh m i vi c " .
2
A: Coud you arrange a meetng wth your boss?
%i c th g ' ng ch c a anh c khng?
B: Of course. Ive arranged for your uncheon meetng wth my
boss.
% t nhin l c# ti > ' x ' anh g ' ng ch c a ti
vo b a tr a r i#
A: Fne.
% t l m#
B: And heres your schedue for tomorrow.
7 "y l k ho ch lm vi c ngy mai c a anh#
A: Thank you.
C m n anh#
B: Youre wecome. You be spendng most of t tourng a
factory. And you be havng dnner wth my manager n the
evenng.
Rhng c g# Uh n l n th i gian c a ngy mai dnh tham
!uan cng x ng, au c3ng n t i v i gim c c a chng "
ti#
A: (In the offce) You have a nce offce.
0 v n 'h+ng1 7 n 'h+ng c a cc anh r t '# ( )
B: Thank you. Pease come aong. We can tak n the conference
room.
C m n anh# Q i anh i th,o ti, chng ta c th m 'hn
trong 'h+ng h '#
A: A rght.
7"ng#
B: Pease have a seat and make yoursef comfortabe. My
manager w be here soon.
Q i anh ng i, anh c t nhin nh*# @im c c a chng ti % !
c ng ' n r i ' .
A: I see.
7"ng#
B: Woud you ke coffee or somethng cod?
&nh c mu n u ng c 'h hay u ng l nh khng?
A: Coffee woud be fne.
Cho ti c 'h nh*4
4
A: Mr. Brown, ths s Mr. Park, my manager.
;ng Bro<n, "y l ng Uark, gim c c a chng ti#
B: How do you do, Mr. Brown? Wecome to our company.
Cho ng Bro<n# Cho m ng ng t i cng ty c a chng ti#
C: How do you do? It was nce of you to send your man to the
arport to meet me.
Cho ng# ;ng th t t t b ng v > cho ng i n n chng *
ti "n bay#
B: Im sorry I coudnt meet you at the arport. Heres my card.
5in l i v > khng 9ch th"n n n ng c# "y l danh $
thi ' c a ti#
C: Heres mne, too.
C+n "y l danh thi ' c a ti#
B: Frst ets have some coffee, sha we?
B"y gi chng ta u ng c 'h nh*4
C: Sounds ke a good dea.
V ki n hay y4
H i tho i # sun%
A: Our company s stuated on 11
th
foor. Pease take the
eevator over ther.
Cng ty c a chng ti t ng WW# Q i anh i c u thang my
bn kia#
B: I see
%i bi t r i#
A: Im sorry to have kept you watng.
5in l i > ng 'h i i l"u# $
B: Thats a rght.
Rhng ao "u#

A: May I offer you somethng to drnk?
;ng u ng cht g nh*?
B: No, thanks.
Rhng, c m n ng#
A: How woud you ke your coffee?
;ng th9ch u ng c 'h g?
B: Back, pease.
Cho ti c 'h ,n#
Business "56i7e
Trong ngh c a ph ng Ty, v c g th u c n tun theo
nh ng thng d y:
1. Kh g th u nh ng ng cng g v nhau, nn g
th u nam g tr c.
2. Kh g th u nh ng ng cng g v nhau, nn g
th u tr c ng c a v th p v ng c a v cao, hay
g th u nh ng ng ch a k t hn v nh ng ng
k t hn.
3. G th u ng t tu h n v nh ng ng nh u tu h n.
4. Trong tr ng h p cng g , cng a tu v c a v nh
nhau, nn g th u nh ng ng mnh thn thu c v
nh ng ng cn .
Theo php ch s , ng g th u v ng c g th u
u ph ng n, trong tr ng h p g th u nh ng ng
khc g v nhau th n g khng nh t th t ph ng
n. Nh ng n u c g th u g a m ng th d ng
c g th u c a v cao, ng nh u tu ho c n g
c ng u ph ng n, nh th m ph h p v ngh
thng th ng.
H28 9em nh n% 6: 5 6 7;7h %i i thi u 5 i <=8'
1.Mss Evans, may I Introduce Mr. Smth?
C Xvan, cho 'h*' ti c gi i thi u v i c v ng
Mmith#
Forget me not!
Ghi nh h tn ca i phng cng l mt php
lch s. nhng c!" nh# How do you do, Mr.
Brown? Hows going, Miss Lin? $hi%n ng&i ngh'
c( c)m gi*c g+n gi th!n thi,n hn. -. /01 $hi gii
thi,"2 ng&i gia3 ti%p /4a ph)i ch5 6 ngh' tn ca i
phng2 /4a ph)i ghi l7i ch8nh 9*c tn ca h. n%" cha
:; th. c( th< h=i l7i i phng2 t"1,t i $h>ng ?c
gi nh+m tn ca i phng.
2. Mrs. Whte, Mss L, ths s Mr. Park.
%h a b 8hit,, c Bi, "y l ng Uark#
3. Mrs. Brown, ths s Mr. Smth; Mr. Harrs, Mr.Smth.
%h a b Bro<n, "y l ng Mmith# ;ng ?arri, "y l ng
Mmith.
4. Mrs. |ones, ths s Mr. L and Mr. Harrs.
%h a b 6on,, "y l ng Bi, c+n "y l ng ?arri#
5. Mr. Morgan, ths s mr. L and Mr. Harrs.
%h a ng Qorgan, "y l ng Bi, c+n "y l ng ?arri#
Nh ng cu ng c g th u th ng dng:
How do you do? Im very happy to meet you.
Cho ng4 : t h"n h nh c g ' ng#
Im very happy to make your acquantance.
: t h"n h nh c !u,n bi t ng#
Ive heard so much about you.
%i > c ngh, danh c a ng t l"u#
Ive been ookng forward to ths occason.
%i lun mong ch c h i ny#
Lesson 4
A CALL ()OM A BU-E)
IN THOI CA KH/CH H>NG
H i tho i m u
1
A: (On the phone) When are you comng to Be|ng?
0? i trong my1 Rhi no th ng t i B c Rinh? +
B: Im arrvng on Apr 8, Pan Am Fght 602. ts due at 10:30
a.m.
%i n vo ngy Y thng t th,o chuy n bay T.Z c a "
cng ty ?ng khng Uan &m# %h,o d t9nh th kho ng W. r i ! ,
ti t i n i# "
A: I be at the arport to meet you.
%i n "n bay n ng# "
B: Iapprecate t.
: t c m n ng#
A: By the way, how w I recognze you?
/h ng lm cch no ti c th nh n ra ng nh ?
B: Im about sx feet seven. I have bond har and wear
gasses.
%i cao kho ng T th c [ 0Zm1, tc vng, m t xanh v ,o
k9nh#
A: I see.
%i bi t r i#
2
A: (On the phone) Export Department. May I hep you?
0/i trong i n tho i1 Uh+ng xu t kh u xin ngh,# C vi c g
khng ?
B: Ths s B Carson from Crown Cyce Ltd.. We are thnkng
of buyng some of your products through OEM busness.
%i l Bill Caron bn cng ty %/?? Cro<n Cycl,# Chng ti
mu n mua m t n 'h m thng !ua h>ng ch t o thi t b
g c c a cc anh#
A: Oh, are you? May I ask where you are now?
, th ? &nh c th cho ti bi t anh ang "u khng?
B: Ive |ust arrved at Be|ng Internatona Arport.
%i v a n "n bay !u c t B c Rinh#
A: I come there to pck you up.
%i n n anh# "
B: Thats very knd of you. How ong w t take?
&nh th t t t !u# Uh i m t bao l"u v y?
A: Lets see. about haf an hour or so.
ti x,m no)kho ng n a ti ng ng h # -
B: I see. I be watng for you at the coffee shop n the arva
ounge.
%i hi u# ti ch anh 'h+ng nh ' c nh " .
3
A: (On the phone) Ths s mke. How are you?
0ni trong i n tho i1 %i l Qik,# &nh c kh , khng? +
B: Fne, thank you, and you?
C m n anh, ti v n kh ,, anh c ng kh , ch ? + ' + %
A: Pretty good, thank you. How nce to hear your voce agan.
%i r t kh ,, c m n anh# : t vui v l i c ngh, th y +
gi ng ni c a anh#
B: Where are you cang from?
&nh g i i n t "u v y?
A: From my hote-Howard Paza Hote. How about havng
unch at my hote?
% khch n ti ang \ khch n ?o<ard Ula]a#&nh n
khch n d3ng c m tr a v i ti nh*?
B: Thats great!
%h th vui !u#
A: What tme sha we make t?
Rhi no th ti n nh ?
4
A: (On the phone) Heo, s ths Be|ng, 6245-4567?
0/i trong i n tho i1 5in cho, c 'h i my TZ^_\^_T[
B c kinh khng ?
B: Yes, t s.
7"ng, ng y #
A: Ths s Chcago.we have a coect ca for Mr. Park. Is Mr.
Park there?
Chng ti g i n t Chicago# Chng ti c m t cu c g i
do ng Uark tr c c# ng 'ark c y khng ?
B: Yes, hes here. I get hm to come to the phone now.
C# ti g i ng y n ngh, i n tho i nh*#
C: Heo.Ths s Mr. Park speakng.
&lo# %i l Uark "y#
A: You have ca from Mr. Mer. W you accept the charge?
C ng Qill,r g i cho ng# ;ng ng ( tr c c ch ? %
C: Yes, I w.
7"ng, ti ng (#
A: Thank you. Mr. Mer s on the ne.
C m n ng# @i ng c th ni chuy n v i ng Qill,r
c r i#
H i tho i m u
A: May I speak to your Sae Manager, pease?
Cho ti g ' gim c kinh doanh c a cc anh c khng?
B: Im sorry, but hes out of the offce. Can I do anythng for
you?
5in l i, ng y khng c "y# %i c th gi' c g cho $
ng khng?
A: Mr. park s on another ne. Do you want to hod?
;ng Uark ang b n ngh, i n tho i# ng c mu n ch my
khng?
B: No. I ca back n fve mnutes.
Rhng# _ 'ht au ti g i l i# "
A: Can you te me the detas over the phone?
&nh c th ni c th h n !ua i n tho i c khng? *
B: I te you now. Woud you note them down?
B"y gi ti k cho anh ngh,# &nh c mu n ghi l i "
khng?
A: I guess I shoud hang up now.
C l ti 'h i d ng cu c i n ngay b"y gi # "
B: We, thank you your cang.
7"ng# C m n ng > g i#
Business "56i7e
Kh g n tho , do chng ta khng th nhn th y hnh
dng, b u h n bn ngo m ch ch th nghe th y g ng
n c a ph ng. V v y, v c h u c ph ng thng !
qua g ng n c a h u r t quan tr ng. v nh ng
nhn vn m m trong ngnh xu t kh u, v c kh nh t v
h chnh nghe nh ng cu c g t n c ngo g n. "
Teephone phoba - tr u ch ng s n tho .
C ng kh v a nghe th y t ng " ?He@@oA bn ka u dy,
n v vng tranh th c khng a nhn th y m cp un
n tho . nh t trong tr ng h p n chuy n v ng
n c ngo, m t m t do khng hu phng n g, mt
khc khng nghe kp h n, v th h khng th gao tp
c qua n tho. mun khc ph#c tnh trng ny, trc
ht ng nghe n tho ph o b$ quan m "nghe
khng hu mt vc ng xu h".
Kh khng hu hoc khng nghe kp phng n g, bn
c th nh% nhng n v phng b&ng nhng cu sau:
Im sorry I cant foow you. Woud you repeat t?
5in l i, ti khng ngh, k '# ng nh c l i c khng? $
I coudnt catch you. Woud you speak more sowy?
%i khng ngh, k '# ng ni ch m h n c khng?
N chung, ph yu c u ph ng n th t ch m. ! !
N u xung quanh qu n o, b n khng th nghe r '
ph ng n g, b n c th ngh :
W you speak more ceary?
;ng lm n ni rK hn c khng?
Nhng v khch nc ngo c ng t cao, c th s( cm
thy khng vu, v bn thn t" ?7@e"BA vn c ngha do
mnh nghe khng r, d b hu thnh do phng n
khng chun. V v!y, bn c th thay th b&ng nhng cu
d y:
Woud you speak more oudy, pease?
;ng lm n ni ln hn c khng ?
I cant hear you. Woud you speak a tte ouder?
%i khng ngh, rK ng ni g# ;ng c th ni to hn mt cht
c khng?
Trong trng hp bn qu b!n, khng th tp t#c nghe n
tho c, kh phng n qu d dng, bn c
th n:
Thanks you for cang.
Cm n ng > gi in thoi#
I wsh we coud tak onger, but I have kept my vstor
watng.
%i rt mun chng ta ni chuyn vi nhau l"u hn, nhng
khch ca ti > i !u l"u ri#
Dng cc cu trn c ngha nh t" ?Goo5 #8e",
phng hu r&ng h nn kt thc cuc n chuyn, m bn
vn g c php ch s.
Lesson C
A neD #usiness 7ont"7t
LiEn h 6i Fh;7h hGn% mi
H i tho i m u
1
A: Id ke to show you some of our products.
Chng ti rt vui mng c gii thiu vi ng v nhng
n 'hm ca chng ti#
B: Can you show me some cataogs frst?
;ng c th cho chng ti x,m bn lit k n 'hm c
khng?
A: Here you are. I beeve that they w aow you to ower
costs.
"y # %i tin r.ng nhng n 'hm ny c th gim thiu
c chi 'h9 ca cc ng#
B: Do these cover your compete product ne?
Bn lit k ny bao gm tt c cc n 'hm ca cc ng
?
A: Yes, everythng we export s ncuded.
7"ng, trong bao gm tt c cc n 'hm dnh cho
xut khu#
B: May I ook at some sampes?
Cho ti x,m hng mu c khng?
A: Sure. Im very confdent of the quaty of our products.
Chc chn ri# Chng ti rt tin tng vo cht lng n
'hm ca chng ti#
2
A: Woud you ke a cgarette?
;ng c ht thuc khng?
B: No, thankyou. Go ahead.
Rhng, cm n ng# ;ng c% ti' t*c i4
A: We, I understand youre rushed for tme. So, what do you
say to our gettng down to some dscusson?
7"ng, ti hiu thi gian ca cc ng l kh 9t +i# v vy,
chng ta h>y dng li tho lun, ( ng th no ?
B: No probem. Im nterested n your new mode passenger
cars advertsed n ths months ssue of the "CARS".
Rhng ao# %i rt h%ng th vi !ung co cho kiu x,
khch mi c ng trn t' ch9 `Car$ trong thng ny
ca cc ng#
A: How many cars do you thnk you can buy?
%h,o ng th cng ty cc ng c th mua bao nhiu chic
x,?
B: About 200 to 300.
Rhong Z.. n -.. chic#
3
A: Im fndng a sutabe agent to represent us.
%i ang tm mt i l( th9ch h' i din cho cng ty
chng ti.
B: You produce sneakers, dont you?
Cng ty cc ng n xut giy chi !un vt 'hi khng ?
A: Thats one of our products - we have qute a few other
sportng goods.
l m t trong nhng n 'hm m cng ty chng ti n
xut a chng ti c+n n xut mt d*ng c* th thao n#
B: I know. The demand for your brand s growng fast here.
%i hiu# Bng nhu cu v mt hng ny ca cc ng
trong v3ng c'ng tng rK rt#
A: I thnk youd be |ust the peope to work together wth.
%h,o ti, cng ty cc ng l mt i tc kh th9ch h'#
B: Id be very happy to consder dong so.
%i " uy ngh/ v vn ny#
4
A: Wed ke to manufacture and se your products under
your cense n Be|ng.
Chng ti mun xin giy 'h*' ca !u( cng ty n xut
v tiu th* n 'hm ca cng ty ti Bc Rinh#
B: Do you want to se the products under our brand name?
;ng mun bn n 'hm vi thng hiu ca chng ti ?
A: Yes, we thnk t woud be safe. Your name s qute wee-
known n our country.
7"ng, ti ngh/ nh th " an ton hn# 7 thng hiu ca
cc ng c'ng kh n#i ting trong nc chng ti#
B: Perhaps we can hep you out. Mr. Parket spoke very hghy
of your frm.
C l" chng ti c th gi' cc ng hon thnh ( nguyn
ny# ;ng Uark,t nh gi rt cao v cng ty ca cc ng#
A: Thank you. We try our best to ntroduce your products.
Cm n ng# Chng ti " c ng ht %c gii thiu n
'hm ca cc ng#
H i tho i # sun%H
A: We pan to export our products to your country.
Chng ti nh " xut khu n 'hm ca chng ti ang
nc cc ng#
B: I heard your frm dd a good dea of exportng.
%i c bit cng ty cc ng rt mnh trong l/nh v!c xut
khu#
A: Whats tota amount of your annua saes?
%#ng kim ngch tiu th * n 'hm trong mt nm ca cc
ng l bao nhiu?
B: For the fsca year 2003 t was a tte over 60 mon
doars.
%h,o thng k nm Z..-, t#ng kim ngch t hn T. triu
la#
A: Id ke to make a tra order of one set.
%i mun t th- trc mt b#
B: OK. I send one by ar wthn a week.
7"ng# %rong v+ng mt tun, chng ti " g-i hng cho ng
!ua ng hng khng#
A: We must keep the dea a secret.
Chng ta 'hi gi b9 mt v cuc giao dch ny#
B: Dont worry. I wont te anyone.
;ng ng lo# %i " khng ni cho ai bit "u#
Business "56i7e
Kh n n thng hu, nu sn phm c tn tu th ch cn
nh)c`1 n thng hu c th !p tc to c ng tn ca
m ng v cht ng sn phm . V th, mun c s pht
trn v sau, vc x!y dng thng hu ca mnh trn th trng
quc t nhm v# u tn ca m doanh nghp.
Trc y "brand" thng gy n tng khng tt v vt
nh ca nhng k* phm t, nhng ngy nay n tr+ thnh
mt t" ng mang ngha tch cc. v d#:" sn phm ca cng ty x
"best brand" cua trung quc", chnh khen c ngha
nht v cng ty x,"brand new" t" ng cho ng ta to
cm gc m m* v gy c thn cm v m ng.
Do you hande the dry ce of theA brand?
Anh c dng pn kh o a khng?
Im sorry we dont. but the B brand s more popuar these days.
Rt tc chng t khng dng o pn ny. Nhng pn o b
gn y c s, d#ng kh ph bn.
Trong nhng cu trn, "sn phm ca cng ty A", "sn phm
ca cng ty B" kh n b&ng tng anh th c chuyn thnh "A
brand" v "B brand", m ch "brand" khng ch n thun ch
bn thn sn phm m cn th hn cht ng ca sn phm
, v d#:
Whats your favorte brand?
Anh thch ht thuc no nht?
"kent" s my favorte brand
"kent" o t thch nht.
Trong on h tho thuc v"a r', chng ta khng dung
t" "cgarette" (thuc ) m dng thay b&ng t" "brand".
Hp tc k thu!t
N n thng hu, chng ta khng th khng nhc t s
"hp tc k thu!t". hp tc k thu!t ch s hp tc ga ha bb
trn c s+ bnh -ng. nhng + nc ta, a s cc trng hp tc
k thu!t : mt bn cung cp v h tr v k thu!t, bn c h
tr k thut ph tr ch ph thu bn quyn thng hu. nu
mun sn xut nhng sn phm c bng quyn v thng hu
th bn cn ph xn cp php, sau d0o1 m c php sn xut
v bc u tn ph k hp 'ng v quyn s+ hu sng ch.
Ng s+ hu quyn sng ch g "censor", ng c
cp`1 gy php g "censee", hp 'ng k kt ga ha
bn n trn c g "censng agreement".
Phn 2
BUSSINESS NEGOTIATION
>M PH/N THNG MI
LESSON 6
DESCRIBING PRODUCTS
MIEU T. V/ S.N PH0M
HI THOI MU
1
A : These are our new modes.
y mu hng m ca chng t
B : what are ther strong ponts ?
Chng c nhng u m g?
A: Theres a ot to be sad for them. In the fst pace, they are
more durabe than any smar ones on the market.
C rt nhu u m. Trc ht, n bn hn nhng sn phm
cng o hn c trn th trng.
B : Why dose t take onger to wear out than the others?
T sao n bn hn nhng sn phm khc?
A : the yarn s carefuy seected for quaty and woven very
tghty n ths fabrc.
Cht ng ca o s ny c a chn rt k, hn na
ku dt cng rt dy.
B: can you eave these sampes wth us?
Ong c th hng mu khng?
A : how ong do you want to keep them?
Ong mun trong bao u?
B : About two weeks.
Khong ha tun.
2
A: whats the measurement ?
Trng ng c tnh th no?
B : ths has 1.5 kg per ten pack bag.
C 10 t nng 1.5 kg.
A : How do you pack them ?
ng g nh th no?
B : Ten peces n a paper box ;20 boxes n a wooden case.
M hp gy c 10 b, m thng g c 20 hp gy.
A : What s the measurement of one case ?
Th tch thc ca m thng g bao nhu?
B : Eght cubc feet per case.
8 thc vung Anh (khong 0.23 m
2
A : I see
T hu r'.
3
A : Ths s our atest product.
y sn phm m nht ca chng t.
B : the fnsh s superb. How strong s t ?
Thnh phm rt tt. bn ca n th no?
A : Its about 15kg/cm
2
, twce as strong as the usua one.
C th chu p c 15 kg/cm2, mnh gp so v cc sn
phm bnh thng.
B : What knd of shapes do you have ?
Chng c nhng ku no?
A : As you see, three shapes are avaabe.
Nhng anh thy y , c 3 ku khc nhau.
B : I thnk ts an exceent product.
T ngh sn phm cht ng tt.
A : Im happy hear that.
Rt vu v anh no nh v!y.
4
A : How many coors are avaabe for ths tem?
Sn phm ny c bao nhu mu?
B : We have two standard coors. What coour do you prefer?
C 2 mu ch o.Anh thch mu no?
A : I prefer ght one. Then t w cater more to teenagers.
T thch o mu nht hn. V mu hp v cc bn tr* .
B : I agree. If the quantty s 10000 sets or more, you may
choose any coor you ke.
A : How much can you suppy per month?
Mt thng cc anh c th cung cp bao nhu b?
B : Our monthy producton capacty s 50000 sets.
Sn ng hng thng ca chng t 50.000 b.

T" trang 54 n trang 69
H th o b sung
A: whats the matera?
N m b&ng cht u g?
B: ths s made of goat eather.
N c m b&ng da d.
A: How many desgns do you have?
Cc anh c bao nhu mu tht k?
B: we have three desgns n that grade?
Lo ny c 3 ku.
A: woud t be possbe to change the product sghty?
Cc anh c th s,a sn phm ny c khng?
B: yes, ts possbe. How do you want t changed?
c ch. Anh mun sa nh th no?
A: thats a I have to te you about our atest mode?
tt c nhng g t mun n v anh v sn phm m ca
chng t.
B: thank you.
Cm n anh.
Busness Advce
Sch hng dn thng bao g'm 2 phn, g thch v sn phm
v hng dn cahc1 s, d#ng sn phm. d y v d# v sch
hng dn cho my n tho, trong ng ta dng s ' th
hn nhng tnh n)ng quan trng can sn phm v khch hng. Hy
vng thng qua s ' ny, bn c th ng d#ng cho sn phm ca
mnh:
1. m t (descrpton)
@. cch s, d#ng (operaton)
Lesson 7
SHOWROOM GUIDE
TH1M PHONG TR2NG BAY
H tho m u
1
A: I show you about our showroom and expan a the exhbts here.
T s( dn anh n tham quan phng trn m ca chng t, 'ng
th cng g thu v anh v tt c nhng sn phm c trng by
+ .
B: do you have any terature?
Anh c sch hng dn khng?
A: yes, heres your cataog.
C, y bn t k cc sn phm ca cng ty chng t.
B: thanks.
Cm n anh.
A: are you nterested n seeng any partcuar tem frst?
Anh c mun xem trc th g khng?
B: no. I want to see everythng.
Khng. T mun xem tt c m sn phm.
A: then, sha we begn vewng the ob|ects from over there on the eft?
V!y chng ta bt u tham quan t" bn ph nh.
Exhbt (n): sn phm trng by, hng trn m.
Lterature (n): sch hng dn.
2
A: can I nterest you n ths mode? Ths has |ust come out.
t g thu v anh v mu hng ny nh. y sn phm m
c tung ra th trng y.
B: coud you demonstrate t?
Anh c th hng dn cch s, d#ng c khng?
A: sure. A you have to do s turn t on and press the pay button.
Tt nhn c. anh ch cn b!t cng tc, sau n nt kh+ ng
c.
B: smpe enough!
Ou n gn!
A: yes, ths w reay go over bg. Woud you ke to try t yoursef?
Vng, sn phm ny chc chn s( bn rt chy. anh c mun dng th,
khng?
Demonstrate (vt): mu, m mu.
Turn on : b!t cng tc
Go over: thnh cng, bn chy
3
A: how many tems do you have?
Cng ty cc anh c bao nhu o s n phm?
B: we market about 80 dfferent tems; 120 f we ncude the tra
products.
Chng t c 80 o sn phm c by bn trn th trng, nu k c
sn phm th, nghm th c t 120 o.
A: thats mpressve.
Th!t ng khm ph#c!
B: theres somethng Id ke to show you. Ths s st at the
expermenta stage.
y nhng sn phm m chng t mun g thu v anh, chng
vn ang trong ga on th, nghm.
A: what s the power source of ths robot?
Ngu'n n can ng my ny + u v!y?
B: t has dry ce batteres. Let me show you some of ts features.
Bn trong c pn kh. t g thu v anh v c m ca ng
my ny nh!
Tra product: sn phm th, nghm
At the expermenta stage: trong ga on th, nghm
Robot: ng my, robot
Dry ce battery: pn kh
4
A: dd you en|oy vstng our showroom?
Anh h ng v chuyn tham quan phng trn m can chng t ch?
B: yes, I dd. You have a ot of attractve merchandse.
Vng. Hu ht cc sn phm can anh u c sc thu ht
A: thank you. I hope you pace some orders before you eave.
Cm n anh. T mong r&ng cc anh s( t v n hng, sau s( t
k nhng sn phm cn mua.
B: I run through your cataog and make a st of what were key
towant.
Chng t s( xem qua danh m#c hng, sau s( t k nhng sn
phm cn mua.
A: I see. Thank you for sparng your precous tme.
T hu. cm n anh gnh th gan qu bu can mnh cho chng
t.
B: thank you for a the nformaton.
T cng xn cm n anh v nhng thng tn anh cung cp cho chng
t.
Merchandse: hng ha, thng phm.
Run through: xem t qua
Be key to: c th.
H tho b sung
A: Thank you for comng to our exhbton today.
Cm n v hm nay anh n d trn m can chng t
B: Im happy to be here. I ntend to take a good ook at your
Products.
T rt vu v c n d. T mun tham quan sn phm
ca cc anh.
A: Pease fee free to ask me anythng.
C vn g anh c h$.
B: Yes,I w.
Vng.
A: How ong s the warranty good for?
Th hn bo hnh bao nhu?
B: Two years, Mr. Brown. Wthn that perod, a repars are free.
Ha n)m, tha ng Brown. Trong th gan nay, khch hng s(
c s,a cha mn ph.
A: Now ths s the ast tem for today.
y mt hng cu cng ca ngy hm nay.
B: Thats very nterestng.
Th!t th v
Busness Advce
Pease come ths way. Id ke to show you our showroom.
M theo ny. T mun a anh n tham quan phng trng by
ca chng t.
I take you to our showroom.
T s( a anh n tham quan phng trng by ca chng t!
Let me show you you around house.
t a anh xem nh can t.
Nu bn c m khch hng mua sn phm no , ban c th n:
Can I nterest you n one?
T xn g thu v anh v sn phm ny.
n gn hn bn c th n:
How about ths one?
What about ths one?
Anh thy n th no?
trnh nhng ngh ng can khch hng v cht ng sn phm, ch
cn n v n,bn c th t)ng thm tn c!y ca khch hngv
cht ng ca sn phm, u ht sc quan trng.V d#, nu ban
bn mt hng ao s m, bn co th n:
We have some fne shrts here. We guarantee ts quaty.
3 y chng t cn v chc o s mraats %p. Chng t xn dm
bo cht ng sn phm ny.
T" "guarantee" trong cu ny c ngha mnh hn t "bo m/bo
hnh" trong tng vt, Kh chng ta mun m bo v cht ng
trong mt khong th gan nht nh,chng ta c th n:
We guarantee ths product for one year.
Chng t xn bo hnh mt n)m cho sn phm ny.
Bn cng c th thay b&ng t""warrant",nh:
We warrant ths product for three years.
Chng t xn bo hnh 3 n)m cho sn phm ny.
Kh mun dng t" ng th hn vc "g thu sn phm" hoc "bo
m cht ng sn phm",bn c th dng t" "endorse", nh:
We can endorse ths mode
Chng t xn m bo cht ng ca o sn phm ny.
Cu cng,kh khch hng , bn nh n v h r&ng:
Thank you for gvng us your precous tme.
Cm n ng gnh th gan qu bu cho chng t.
Im very gad to have met you.I hope to see you agan.
Rt hn hnh c m quen v ng. T h vng s( c gp ng.
Lesson 8
PRICE NEGOTIATION
AM PHAN V/ GIA C.
H tho m u
1
A: Is ths your best prce?
y c ph g u nht r' khng?
B: Im afrad t s. Thats our rock-bottom prce.
C ( nh v!y, y g thp nht can chng t r'.
A: That may be true, but f you make t cheaper, we be abe to
Pace arge orthers contnuousy.
C th nh v!y, nhng nu anh h thp hn cht na , sau nay
chng t s( tp t#c t hng v s ng n.
B: About what prce woud you say?
Anh nh h g xung bao nhu?
A: I have to ask you for $9.00.
9 a.
B: $9.00 s out of the queston. The best I can offer you s $9.50
9 a, khng c. G thp nht can chng t 9,5 a
r'
best prce: g u
rock-bottom prce: g thp nht
out of the queston: khng th,khng c
2
A: the prces you qouted us are tte too hgh. I want a 20% dscount.
G cc anh a ra h cao. T mun gm xung 20%.
B: I cant gve a reducton ke that!
Chng t khng th gm nh th c.
A: ook, I know you can manage that. Ive aready had a smar offer
from your compettors.
T bt anh c th u chnh c. th cnh tranh ca cc anh
cung a ra g nh v!y m.
B: But when t comes to quaty, theres no comparson.
Nhng nu so v cht ng th hng ca h khng th snh b&ng hng
ca chng t c.
A: you have to meet your fgure, f your company reay wants to se
more.
Cc anh nn cn nhc g c nu thc s cc anh mun bn c
nhu hng!
B: we, I need some tme to thnk t over.
Vng, t cn c th gan suy ngh.
Ouote (vt): bo g
20% dscount: gm 20%
3
A: weve had to ncrease our prces on some of our tems.
Chng t u chnh g v mt s sn phm.
B: up agan?
L t)ng g ?
A: yes. However, snce the quaty has aso mproved, the rase s
|ustfabe.
Vng. Kh cht ng c c thn th t)ng g u ng
nhn.
B: how much has t gone up?
G t)ng thm bao nhu?
A: the unt prce has been rased by 5% to $27.
G ca m n v hng t)ng thm 5%, tc 27 a.
B: I ddnt expect t to go that hgh.
T khng ngh g cao nh th.
|ustfabe (ad|): u ng nhn
Go up: t)ng n, t)ng thm
4
A: how much are you askng per unt?
G cho mt n v hng bao nhu?
B: our factory prce s $4.50 per unt. But t depends on quantty.
G cho mt n v hng trong x+ng can chng t 4,5 a. Tuy
nhn, vn c th u chnh theo s ng mua.
A: assume I oder 30000 outrght?
G s, chng t t mua 30000 b th th no?
B: then I coud brng t down to $4.48.
Nu th chng t c th gm xung 4,48 a.
A: that doesnt seem ke much of a reducton. How about $4.45?
Nh th ch-ng gm c bao.cc ng c th gm xung 4,45 a
c khng?
B: I te you what. If you doube the order, I suppose we coud
consder t.
Th ny nh. Nu ng t v s ng gp , t ngh chng t c
th xem xt g c.
Factory prce: g xut x+ng
Assume (ad|): g s,
Outrght (adv): tt c, ton b
H tho b sung
A: how much can you brng the prce down?
Cc ng c th h xung bao nhu?
B: Im afrad that there s no room to negotate the prce.
T e r&ng mc g khng th mt c hn c na.
A: thay ook rather steep.
Xem ra mc g ny khng hp m.
B: yes, but they are worth that much.
Vng, nhng chng hon ton ph hp v g m.
A: how much are the prces up?
G t)ng thm bao nhu?
B: about 5 percent on the average.
Trung bnh khong 5%.
A: If you wont come down to $23, we wont buy one.
Nu g khng d 23 a th chng t s( khng mua.
B: Im sorry, but I cannot make any further dscounts.
Rt tc, nhng chng t khng th gm hn c na.
Steep (ad|): khng hp
Average (n): trung bnh
Dscount (n): tn bt, s tn c gm.
Chung ta co th 4 4 5h6nh dung m4 c ga4nh h6nh cu5a "nu4" , trong
tr6 ng h7 p na6y co4th5du6ng t6"hgh" va6"ow" 5b5u a7t , nh
:
Thats too hgh.
@ia !ua cao4 0 0
Oh, no,ths s the owest prce.
;1khng , "y la1gia0th"0' nh"0t ri# 1
Let us have your rock-bottom prce.
?ay cho chung ti gia 2 0 0th"0' nh"0t ca0c anh co0th3ba0n.
T6"rock-bottom prce" a6ca4ch c6 ng 7u th5h7n ga4ca5nh
th4a6a8th4p r6, khng th5ga5m hn 7 c n8 a.
Kh no v 4 6ga4ca5, chung ta th 4 6 ng du6ng t4nh t6"reasonabe".No4
m7t ca4ch n ga5n , t6na6y co4y4ngh8a nh t6"h7 p y4" trong
t4ng V7t, v4du7:
The prce s qute reasonabe.
@ia nay t 0 1 ng 0i h' ly0#
Tnh t 4 6"unreasonabe" a7 ch5ga4ca5qua4cao, cao m7t ca4ch v
y4, v4du7:
The prce s unreasonabe.
@ia nay !ua cao4 0 1 0
Kh no v 4 6ga4re5, ba7n nn ha7n ch4t4 m4 c t4 a v7c s5du7ng t6
"cheap", v6t6na6y co4y4ngh8a a4m ch5ga4re5a6do cng ao 7ng
re5(cheap abor).
B"n 7o #iE t m7 7"FhIn%J
N4u ga44 phng a ra qua4cao, 5ho7ha7xu4ng ga4th4p
hn, ba7n co4th5no4:
Can you make t a tte cheaper?
Can you come down a tte?
Can you reduce the prce?
;ng co0th3ha4gia0hn m4t chu0t c khng?
Kh mu4n nh4n ma7nh v6ch4t 7 ng sa5n ph5m, 5co47 c m4 c
ga4h7 p y4nh4t trong gao d7ch, chu4ng ta co4th5no4:
Ths one s very good for 10 doars.
Man 'h" 3 3m na1y chi3a0ng gia0W. la#
These are sghty hgher n prce , but ther superor quaty
makes them more vauabe than the ess expensve ones.
Qc du1gia0cu3a 0ha1ng na1y hi cao m4t chu0t, nhng o0la1
nhng a3n 'h"3m co0ch"0t lng t0t, vi1th0no0gia0tri4hn r"0t
nhi1u o vi nhng a3n 'h"3m r,3hn#
Ngoa ra, chung ta co th 6 4 4 5c4u tru4c:..(a rght),but.."5)7t cu, v4
du7:
The prce s hgh, but ts an unusua we made te. Pease ook
at the abe. Its desgned by Pere Cardn.
@ia nay cao th" 0 1 4t, nhng "y la1loa4i ca1vat 4 c thi0t k0c bi4t#
5in ha2y nhi1n va1o thng hi4u x,m, "y la1a3n 'h"3m do Ui,r,
Cardin thi0t k0"0y#
Lesson K
(ACTO)- TOU) L1M
THM 3NG L1M
HIi tho"i m=u
1
A:I be accompanyng you on your tour today.
?m nay ti ,2a anh i tham !uan#
B: Thank you for a the troube youre gong to take for me.
Cam 0 n anh vi1anh a2giu0' ti , v"0t va3hn#
A: No troube at a. I ony hope I be abe to hep you.
Co v" 0 0t va3gi1"u# %i r"0t mong co0th3giu0' c anh#
B: Im sure you w.
Chc chn anh ,2la1m c#
A: Heres a schedue weve prepared. I hope ts sutabe for you.
"y la1li4ch tri1nh ma1chu1ng ti a2chu"3n bi45n# ?i vo4ng ,2la1m
anh ha1i lo1ng.
B: A rght. I be ready n fve mnutes.
;n r 3 1 i# %i ,2chu"3n bi4xong trong vo1ng _ 'hu0t na#
2
A: I gve you a tte nformaton about your tnerary for today.
Chung ti xin cung c" 0 0' m4t 0thng tin v1bu3i tham !uan
nga1y hm nay cho ca0c anh#
B: Id apprecate that.
Cam 0 n cac anh# 0
A: We reach the pant by 10:30 and we be on a tour before
unch. Were schedued to be back here n Be|ng by 2:30.
Chung ta , 0 2 0n xng trc W. gi -. va1i tham !uan trc
khi n tra# %h,o d! i4nh, chu0ng ta ,2tr la4i Bc Rinh trc Z
gi -. 'hu0t#
B: Coud you be a tte more specfc?
&nh co th 0 3 no0i cu4th3hn c khng?
A: Of course. I be gvng you more detas on the way there.
%"0t nhin la1c# Chu0ng ti ,2gii thi4u cu4th3hn trn ng
i# B"y gi chu0ng ta xu"0t 'ha0t c cha?
3
A:Mr.Brown, Id ke ntroduce you to meet Mr.Lee, the pant
manager.
;ng Bro<n, ti mu0n gii thi4u ng vi ng B,,, gia0m 0c nha1
ma0y#
B:How do you do, Mr.Lee?
Chao ng B,,# 1
C: How do you do, Mr.brown? Its a peasure to meet you.
Chao ng Bro<n# :" 1 0 t h"n ha4nh c la1m !u,n vi ng#
B: The peasures mne.
o0la1ni1m vinh ha4nh cu3a ti#
C: I gve you a compete pcture of our operaton.
%i ,2g-i ng oa4n 'him t li4u hoa1n chinh v 3 1!ua0tri1nh a3n
xu"0t cu3a chu0ng ti.
B:Thank you. Thats why I came.
Cam 0 n ng# "y chi0nh la1mu4c i0ch ti 0n "y nga1y hm nay#
C: Frst, I show you an 8 - mnute mutvson.
%rc h0t, ti xin da1nh Y 'hu0t 3ng x,m oa4n 'him tai li 1 4u
na1y !ua ma0y chi0u#
4
A: When was ths factory founded?
5ng na1y c tha1nh l"4' t khi na1o?
B: In 1976 wth a capta of 2 mon doars.
/m Wb[T, khi o0v0n la1Z#...#... la#
A: How many empoyees do you have?
5ng cu3a cac anh co bao nhiu nh"n cng? 0 0
B: There are about 1200 n the pant, and 80 n the offce.
%rong xng co0W#Z.. cng nh"n, co1n vn 'ho1ng co0Y. nh"n
vin.
A: You are expandng your pant.
5ng cu3a ca0c anh nga1y ca1ng m r4ng "0y nhi3#
B: Yes. Our new pant w start producton next month.
7"ng# %ha0ng ti la1xng mi cu3a chu0ng ti bt "1u i va1o hoa4t
4ng.
A: That w hep to speed thngs up.
/h v"4y t0c 4a3n xu"0t ,2nga1y ca1ng tng ln.
B: Of course. It has taken two years atogether.
%"0t nhin# %"0t ca3chu0ng ti a2m"0t Z nm 3x"y d!ng r1i#
HI i tho" i #I sun%
A: I hope the nose snt botherng you.
?y vong nh 4 ng "m thanh na1y ,2khng la1m 'hi1n 0n ng#
B: No, not at a. Im accustomed to ths sort of thng.
Rhng ao# %i a2!u,n vi chu0ng r1i#
A: If theres some pace youd ke to stop, dont hestate to ask.
/0u mu0n dng "u thi1xin ng c% no0i#
B: Thank you. I keep that n mnd.
Cam 0 n ng# %i ,2lu y0#
A: I hear your pant s phasng n robots.
/gh, noi x 0 ng cu3a ca0c anh ang ti0n d"1n ti t! 4ng ho0a.
B: Yes, we began ast sprng.
7"ng, chu0ng ti a2bt "1u t "1u nm ngoa0i#
A: These machnes seem to be the most modern ones of ther
knd.
M0ma0y mo0c na1y h"1u nh 1u la1ki3u ma0y hi4n a4i nh"0t#
B: Thats true. We beeve that superor equpment makes for
superor products.
u0ng v"4y# Chu0ng ti tin r.ng ca0c thi0t bi4tin ti0n ,2giu0' chu0ng
ti a3n xu"0t ra nhng a3n 'h"3m co0ch"0t lng t0t#
Business "56i7e
Kh d8n kha4ch tham quan cng x5 ng, ba7n co4th5s5du7ng
nh8 ng cu sau:
1. I gve you a tte nformaton on our schedue.
Chung ti xin cung c" 0 0' m4t 0ta1i li4u v1k0hoa4ch la1m
vi4c cu3a chu0ng ta#
I gve you more nformaton on the way to the factory.
%rn ng 0n xng, ti ,2gii thi4u vi anh nhi1u hn.
@. We drve to the factory, whch s about 45 mnutes from
here.
Chung ta , lai x, 0 2 0 0n xng, ,2m"0t khoa3ng ^_ 'hu0t i
x,#
3. Mr.Song w be meetng us there. He w be the one who
actuay shows you around.
;ng Mong ,2i chu0ng ta o0# ;ng "0y r"0t mu0n a anh
i tham !uan cng xng#
4. Let me take you around the factory.
3ti a anh i tham !uan xng nh,0.
The power pant was but 5 years ago.
/ha may 1 0 i4n na1y c x"y d!ng t _ nm trc#
At present, there are 967 workers at the manufacturng
pant.
?i4n nay, xng ch0ta4o na1y co0bT[ cng nh"n#
A. Watch your step.
&nh i c"3n th"4n k,3o nga2#
Im not famar wth that pont. Let me ca someone who s
more knowedgeabe.
71khoa3n na1y ti khng ra1nh lm# 3ti go4i i4n cho
ngi am hi3u v1v"0n 1na1y#
B. We, sha we have a break? You must be tred, havng
seen a of our pants a at once.
c r1i, chu0ng ta nghi3m4t la0t nh,0? Chi3m4t thoa0ng a2
tham !uan h0t xng cu3a chu0ng ti, chc anh cu2ng a2m4t
lm r1i#
I hope you dont mnd havng Chnese food for unch.
?y vong anh khng nga 4 4 i du1ng ca0c mo0n n %rung =u0c
trong ba tra ch%?
C. We st have penty of tme, so f theres some pace youd
ke to stop by, pease dont hestate to ask.
Chung ta con r" 0 1 0 t nhi1u thi gian, vi1th0n0u mu0n nghi3
"u xin anh c% no0i#
D. Were runnng a tte short on tme, so.
Chung ta khng co 0 0nhi1u thi gian, vi1v"4y)
E. I hope you found the trp nformatve.
?y vong anh , n 4 2 m c nhi1u thng tin au chuy0n i
thm na1y.
1F. Ths competes our schedue for today.
Chng tri1nh la1m vi4c cu3a chu0ng ta hm nay dng "y#
Lesson 1N
(ACTO)- TOU) L2M
THM 3NG L2M
HI i tho"i m= u
1
A: Why dont we start at our man pant?
Mao chung ta khng b 0 t "1u tham !uan t xng chi0nh nhi3?
B:Sure. Whats your annua output?
%"0t nhin r1i# Ma3n lng nm cu3a cac anh la bao nhiu? 0 1
A: It woud be approxmatey 800.000 tons. Producton s
doube what t was 3 years ago.
Rhoang Y. van t" 3 4 0 n, g"0' i a3n lng cu3a - nm trc "y#
B: Whats your market share?
%y l 3 4chi0m hu thi4trng th0na1o?
A: It was over 48% ast year. Were the argest manufacturer
n Be|ng n ths ne of busness.
7t trn ^Yc o vi nm ngoa0i# ( Bc Rinh, chu0ng ti la1nha1
ch0ta4o ln nh"0t trong nga1nh.
B: Is that rght?
%h0a1?
A: Were supposed to take off shoes from here. And pease
use these sppers.
Chung ta 'hai c 0 3 i gi"1y "y# ( "y co0d,0' l, mi ca0c a i
ta4m#
2
A: What s your usua percentage of re|ects?
%y l 3 4ha1ng bi4tra3v1cu3a ca0c anh la1bao nhiu?
B:In norma operatons t woud be about 6 or 7 percent. But n
our factory ts ony 3.9 percent.
Binh th 1 ng n0u nha1ma0y a3n xu"0t bi1nh thng thi1ty3l4ha1ng
bi4tra3v1la1Tc\[c, nhng xng cu3a chu0ng ti chi3co0-,bc#
A: Thats fantastc.
Cung kha di 2 3 2 "0y ch 4 %
B: Our quaty contro s very strct.
71v"0n 1ch"0t lng, chu0ng ti !ua3n ly0r"0t nghim ngt#
A: How much do you spend on R&D?
Cac anh bao nhiu chi 'hi 0 0cho cng ta0c nghin c%u va1'ha0t
tri3n?
B:About 3% of gross saes. Pease come aong and see our
R&D Department.
Rhoang -c t 3 3ng doanh thu# Qi anh i th,o ti,chu0ng ta cu1ng
0n thm 'ho1ng nghin c%u va1'ha0t tri3n#
3
A: Everybody s workng very hard.
Qoi ng 4 i la1m vi4c th"4t chm chi3#
B: yes.We are short-handed.
7"ng#Chung ti co 0 1 n thi0u r"0t nhi1u nh"n cng#
A: Ive heard Be|ng s one of the ctes wth the densest
popuaton.
/gh, noi B 0 c Rinh la1m4t trong nhng tha1nh 'h0co0m"4t 4
d"n 0ng nh"0t#
B: Nevertheess, we are short of aborersb these days.
2u v" 1 4 y, hi4n nay chu0ng ti v"2n ang thi0u nh"n l!c.
A: they take home exceent saares, I hope.
?y vong r 4 .ng ho4co0thu nh"4' cao#
B: Thats rght. Be|ng s no onger a cty of cheap abor.
7"ng#Bc Rinh khng co1n la1m4t tha1nh 'h0co gia nh"n cng 0 0
r,3ma4t na r1i#
4
A:What do you thnk of our factory?
;ng th"0y xng cu3a chu0ng ti th0na1o?
B: Im very favoraby mpressed. I thnk we may be abe to
work together.
%i r"0t "0n tng va1ba0i 'hu4c# %i nghi2chu0ng ta co0th3h' ta0c
vi nhau.
A: Im very gad to hear that. We work very hard to ve up to
your expectetons.
%i r"0t mng v1i1u o0# Chu0ng ti ,2n2l!c la1m vi4c 3a4t
c nhng i1u ng mong mu0n#
B: I do my best, too.
%i cu2ng , c 2 0gng#
A: We, sha we have a break?
7"ng, chu0ng ta ,2nghi3m4t la0t ch%?
B:Good dea.
d ki 0 0n hay "0y4
HI i tho" i #I sun%
A: Can you gve me more detas on that?
;ng co0th3cho ti bi0t cu4th3hn c khng?
B: Id be happy to.
%i r"0t 5n lo1ng#
A: Dd you get the nformaton you were after?
;ng a3ti1m c nhng thng tin c"1n thi0t r1i ch%?
B:Actuay, I got far more than I had expected.
%h!c ra, ti bi0t c nhi1u hn nhng gi1mi1nh mong mu0n.
A: Thank you very much for the tour.
Cam 0 n ng a2' t cho chuy0n tham !uan l"1n na1y
B: Not at a. Im sorry I coudnt answer a of your questos
better.
Rhng co0gi1# %i xin l2i vi1a2khng th3tra3li cu4th3t"0t ca3ca0c
c"u hi cu3a ng#
&eCan you ,x'lain it mor, in d,tail?
;ng co0th3gia3i thi0ch cu4th3hn c khng?
B: Im sorry, but the technca know-how s confdenta.
:"0t xin l2i,vi1v"0n 1ky2thu"4t la1chuy4n bi0m"4t cu3a chu0ng ti#
Business "56i7e
M7t trong nh8 ng phng pha4p quan tro7ng 5thuy4t phu7c
kha4ch ha6ng Au My8o4a6cung c4p ca4c ta6 7u th4ng k m7t
ca4ch ch t4t. N4u ba7n ch5s5du7ng nh8 ng t6ng8k5u nh:
"h", "kho5ang", th6ba7n se8khng ta7o 7 c n6m tn cho 4
phng.Hay 8 7 t k m7t ca4ch ch4nh xa4c 7 ng ha6ng ba4n ra,sa5n
7 ng n)m, ty57ch4m h8 u th7tr6 ng, ty57ha6ng b7tra5v6va6
ca4c ch ph4da6nh cho cng ta4c nghn c4 u va6pha4t tr5n, o4a6
nh8 ng 6u h4t s4 c quan tro7ng. Chu4ng ta co th 4 54y v4du7v6
m4 c doanh thu n)m:
Whats the tota amount of your annua saes?
5in hoi, t 3 3ng doanh thu nm cu3a !uy0cng ty la1bao nhiu?
For the fsca year 2004 t was a tte over 300 mon doars.
%h,o th0ng k nm Z..^ , m%c doanh thu cua chung ti la 3 0 1
-.. tri4u la#
N4u ch5no4 v6t5ng km nga7ch ba4n ra th6co4e8cha u5, 7
nhu7n cu8ng a6m7t y4u t4r4t quan tro7ng.N4u mu4n b4t "7
nhu7n a6bao nhu", ba7n co4th5ho5 nh sau:
Whats the percentage of your proft?
%y l 3 4li nhu"4n cu3a ca0c ng la1bao nhiu 'h"1n trm?
Whats the tota proft of your annua saes?
%3ng li nhu"4n cu3a ca0c ng la1bao nhiu?
C th ty theo phm
v khu vc m cha hot ng knh doanh thnh 2 o: knh
doanh trong nc,g "domestc saes"; nu hat ng knh
doanh trong nh vc xut khu th g "overseas saes"hoc
"saes abroad".Kh hu 2 thu!t ng ny, bn c th hu
c ngha ca nhng cu sau mt cch d dng:
What the percentage of overseas markets n proporton to
domestc markets for your product?
%6 l n 'hm bn ra th trng trong nc v th trng
nc ngoi ca !u( cng ty l bao nhiu?
The rato s about 7 overseas to 3 domestc.
%6 l bn ra nc ng+ai l [.c,c+n trong nc l -.c
Kh mun bt sn ng ,bn c th h$:
Whats you annua output?
Mn lng nm ca nh my cc anh l bao nhiu?
Heres a pamphet about ths pants yeary producton.
"y l cun # tay gii thiu cc n 'hm trong nm ca
xng ny#
Nu mun h$ "t9 phn tr)m chm h,u th trng bao
nhu ",bn c th dng t" "market share",v d#:
Whats you market share?
%6 l chim h-u th trng ca cc anh l bao nhiu?
Whats the market share hed by your company?
%6 l chim h-u th trng ca !u( cng ty l bao nhiu?
PHN 3
MAKING AN AG)EEMENT
KO HP NG
Lesson11
TE)MS O( PA-MENT
I!U KIN THANH TO/N
H i tho i m u
1
A' Now Id ke to go over the terms of payment.
B"y gi ti mun tho lun v iu kin thanh ton.
B' What do you have n mnd?
%h,o ( ng th th no?
A' Fu payment must be made at the tme of the shpment.
%t c cc kh+an tin u 'hi thanh tan xong ngay khi
x' hng.
B' Hmm.
7
A' Weve aready reduced the prce by 3%.Pease keep that
n mnd.
Chng ti > gim gi -c#5in cc ng lu ( iu ny.
B' A rght. I see no probem.
7"ng, ti thy nh th c'ng c#
A' I apprecate your cooperaton.
Cm n ! h' tc ca cc ng.
Terms of paymenteiu kin thanh tan
Cooperton | kupre n| (n1eh' tc ,! h' tc
2
A' I wonder f you coud consder spreadng payment over a
perod of tme.
%i ngh/, cc ng c th ng ( vi vic thanh tan thnh
nhiu t#
B' Do you mean nstament payments?
V ng l tr g' ?
A'Rght.
ng th
B' If you nsst, we may be abe to consder that type of
payment.
/u ng vn c ni, chng ti c th x,m x*t v 'hng
th%c thanh tan ny#
A' How does t work?
C* th l thanh tan nh th no?
B' Generay,10%down and the baance s to be dvded three
equa monthy payments.
%hng thng u 'hi tr trc W.c, c+n li " tr ht
trong - thng ,m$i thng-.c#
nstament |n'st:mnt| (n): thanh tan thnh nhiu t,tr g'
baance |'bns| (n): tin c+n li
3
A' (On the phone) What do you thnk of our proposton
regardng payment?
0/i trong in thoi1 ;ng c ( kin g v 'hng th%c
thanh ton m chng ti > ngh khng?
B' Bascay,I thnk ts reasonabe .But the frst payment s
more than we expected
%i cho r.ng 'hng th%c v c bn l h' l(, nhng
t thanh tan u li nhiu hn o vi d! t9nh c3a chng
ti.
A' Pease consder our proft margn.It snt arge.
Qong ng h>y x,m x*t vn ny ,v li nhun ca chng
ti khng nhiu#
B' But Id apprecate a more favorabe condton.
/hng chng ti " rt cm n nu iu kin thanh tan
u >i hn mt cht#
A' We,I have to gve t some more thought.
7"ng , nht nh chng ti " uy ngh/ thm v vn ny.
B' When can I have an answer?
Rhi no th ng cho chng ti bit c"u tr li?
A' I et you know wthn an hour.
%i " tr li ng trong kh+ang W ting na#
proft margneli nhun, l>i
4
A' Were n a tough poston. Pease consder deferred
payment.
Cng ty chng ti ang g' kh khn #Qong ng h>y k*o
di thi hn thanh tan cho chng ti#
B' As I sad before,Id ke to.But I cant get permsson from
the company.
%rc "y chng ti > ni vi cc ng ri,chng ti rt
mun ra hn#/hng cng ty chng ti khng cho 'h*'#
A' Cant you thnk t over a tte more?
Cc ng khng th x,m x*t thm v vn ny c ao?
B' Im afrad we |ust cant.
%i , l khng th #
A' Come on.Isnt there anythng that coud be done?
5in ng lm th#B" no cc ng khng th gi' chng ti
mt cht g ao?
B' Sorry,ts out of my hands now.
:t ly lm tic ,vic ny ti khng th t! !uyt nh c.
deferred paymentek*o di thi hn thanh ton, ra hn thanh
ton
H i tho i # sun%'
A' What are your terms of payment?
iu kin thanh tan ca cc ng nh th no ?
B' Pease open an rrevocabe confrmed L/C at sght
5in h>y m ngay th t9n d*ng khng th hy ngang
A' Pease gve us a quotaton n US doars for mode No.5.
5in h>y chuyn cho chng ti mt bng d! k gi mu
hng _ t9nh b.ng la.
B' It s around US $40 C.I.F London. The payment term s
cash on devery.
@i C#f#g Bu"n n l ^. la ,bao gm 'h9 bo him v
cc vn chuyn #Uhi thanh tan b.ng tin mt ngay khi
nhn c hng.
A' What about the cost of devery?
@i vn chuyn khong bao nhiu?
B' Wed ke to do t n accordance wth an F.O.B.
iu t3y thuc vo gi g#N#B#
A' Can you te me the advsng bank of your L/C and ts
number?
Cc ng c th cho ti bit ng"n hng thng bo th t9n
d*ng v m> th t9n d*ng ca cc ng khng?
B' The advsng bank s the Frst Bank head offce wth s to
confrm the L/C,and ts number s 523.
/g"n hng thng bo l tr* ch9nh ca ng"n hng girt
Bank,h > xc nhn th t9n d*ng ca chng ti ,m>
th t9n d*ng l _Z-
C.I.F.(Cost ,Insurance and Freght1egi bao gm 'h9 bo him v
cc vn chuyn,gi c' bn#
Cash on deveryethanh ton khi nhn c hng
g.O.B(free of board1egi giao hng ln tu
&dviing bankeng"n hng thng bo ,ng"n hng trung gian
L/C(etter of credt1eth t9n d*ng
Business A56i7e
Trong cc tnh hung gao tp thng thng ,nu mun h$
g, bn ch cn n:"How much s ths" . Nh ng trong
trng hp m phn thng m , chng ta khng th h$ mt
cch n gn nh v!y c.Do qung ng v!n chuyn hng
ha rt xa ,nn trc tn ph xc nh r$ cc u kn nh
bn no chu trch nhm ch tr ph bo hm v cc v!n
chuyn ,nh!n hng + u,.nh v!y chng ta m bt g nh
th cao hay thp.Cc bn c th tham kho cc mu h tho
d y:
A' And the prce?
@i c l bao nhiu?
B' Twenty cents per yard.
.#Z la mt thc &nh.
A' On what term?
Uh9 vn chuyn t9nh nh th no?
B' F.O.B Tan|n.
Bn bn c trch nhim thanh ton gi g#N#B %ianhin0gm 'h9
giao hng,cc vn chuyn v 'h9 bo him1
A' That s too hgh.I thought t was on a C.I.F. bass
Cao !u #Chng ti ngh/ cc vn chuyn v 'h9 bo him >
c t9nh trong tin hng ri#
Thu"t n% 6 6"n 7hu8#n hGn% hP"
Trong qu trnh v!n chuyn hng ha ,F.O.B ch phng thc
gao hng t cng xut,cch vt tt ca"free on board"(bn
bn v!n chuyn mn ph n tu).V th "F.O.B Tan|n "ch
phng thc thanh ton m bn bn chu trch nhm ch tr ph
v!n chuyn ,tn bo hm vo gao hng t Tan|n.Ngc
,C.I.F cch vt tt ca "Cost ,Insurance and Freght", ngha
ca c#m t" ny g hng bao g'm c ph v!n chuyn v tn
bo hm t" cng xut t m ch.Kh dng phng thc
thanh ton C.I.F ,ph ch r a danh ,nh"C.I.F Seatte " ch
bn mua chu trch nhm ch tr g hng bao g'm c ph v!n
chuyn v tn bo hm t" cng xut Seatte n m ch.
Thng thng , v nhng mt hng nh!p khu th F.O.B
tng m bo,cn C.I.F thng c dng v cc hng
ha xut khu.
Mone8Qmone8Qmone8
Thanh tan tn hng trong gao dch xut nh!p khu tng
t nh cc hnh thc gao dch thng thng trong
nc,g'm:thanh tan b&ng tn mt ,thanh tan b&ng sc,thanh
tan qua t kh$an ngn hng, ngo cc hnh thc thanh ton
thng thng,trong gao dch quc t cn c nhng kh nm
nh " thanh ton trc"(pay n advance) hoc "thanh tan ht
kh nh!n c hng" (cash on devery).Kh gao dch b&ng h
phu (documentary draft),ng mua ph m+ th tn d#ng
(L/C= etter of credt) + ngn hng v gao cho bn bn ,bn
bn c)n c vo th tn d#ng m+ h phu sau kh xp
hng ,v th rt hm xy ra tnh trng khng thu c tn
hng.u ng ch ,h phu c cha m cc o:h
phu tr ngay(pay at sght) hoc h phu tr sau(unsance) ,c
th dng "60d/s" bu th , ngha ca "60d/s" thanh ton
trong vng 60 ngy ngay sau kh k h phu (d/s= day after
sght)
Lesson 12
TE)MS O( DELI&E)-
I!U KIN GIAO H>NG
H i tho i m u
1
A' What quanttes woud you order?
;ng mun t mua bao nhiu hng?
B' Can you make around 80.000 peces n ths mod?
Ouz:Hy cho bt ngha ca cc thu!t
ng sau:
F.O.B.(free on board)
C.I.F.(cost,nsurance and freght)
Documentary draft
L/C(etter of credt)
Unsance 90d/s
Pay at sght pay n advance
Cc ng c th lm cho chng ti Y.#... chic vi k9ch c,
nh th ny khng?
A' Weve got ony 50.000 peces at the present tme. When
do you need them?
?in ti chng ti ch c _.#... chic #Rhi no ng cn?
B' Pease rush ths order
Cng m cng tt
B' I arrange to have them reach you n fve days.Woud
that be satsfactory?
%i " ' x' _ ngy na hng " n ni #/h th c
c khng?
B' Good.You must dever the goods n that tme
V"ng# ;ng 'hi g-i hng ng thi gian y#
A' Dont worry about t. We can come up wth your order.
5in ng ng lo,chng ti " lm k' n t hng ca ng
Come up wtheth,o k' ,u#i k'
2
A' What quantty do you have n mnd?
;ng mun t bao nhiu hng?
B' Thrty thousand dozen n fve shpments.
-.#... t ,vn chuyn thnh _ lt#
A' When do you want to start and how do you want t
shpped?
;ng mun khi no tu chy v vn chuyn th no ?
B' Sx thousand dozen each month for fve months startng
n |uy w be fne.
7n chuyn trong _ thng, m$i thng T... t ,bt u t
thng [.
A' In October ,the producton ne s very busy.So ,f we coud
shp 3000 dozen n October ,then we make t up by
sendng 9000 dozens n November.
7o thng W., d"y chuyn n xut " rt bn#7 vy ,nu
c th ,thng W. chng ti " chuyn -... t ,n thng
WW " chuyn b# ung b... t#
B' Okay,but youve gotta be sure to meet t.
C'ng c, nhng cc anh 'hi m bo chuyn hng
ng thi gian !uy nh#
make up:b# ung ,n b3 ,bi thng
3
A' LNn th, 'hon,) Coud we get them devered by the end
of ths month?
(=ua in thoi 1Cui thng hng c n ni c khng ?
B' Its rather dffcut.we have now a rush of orders and we
are workng round the cock.
/h th " hi kh )hin chng ti ang c mt n
t hng cn 'hi lm g' nn 'hi tng ca c ngy v
m#
A' What s the present ead tme ,then?
7y l nhanh nht l khi no th hng c chuyn n?
B' Im afrad t be about four to sx months .If you need
mmedate shpment,you have to check stocks of other
manufacturers.
%i , r.ng 'hi ^\T thng na # /u ng mun chuyn
ngay, ng c th tm hiu v hng d! tr ca nh n xut
khc#
A' I see.We fnd another supper.
%i hiu,chng ti " tm nh cung c' khc#
B' Pease understand that mmedate shpment after an
order s not possbe.
Qong ng thng cm ,chng ti khng th chuyn hng
n ngay khi va mi nhn c n t hng#
Round the cock:tng ca c ngy ln m
Supper|spa| n: nh cung c'
4
A: (On the phone) how ong w t take to get the sampe?
0=ua in thoi 1 khong bao l"u na chng ti mi nhn
c hng mu?
B: It take about 30daysto send t by shp.
Uhi mt -. ngy chuyn n b.ng tu#
A: Its too ate.
/h th th !u mun#
B: Then I t rush off to you by ar.
7y chng ti " chuyn b.ng ng hng khng cho ng#
A: That woud be better.
C l" nh th " tt hn#
B: How soon can you gve me the order detas?
Rhong bao l"u mi g-i cho chng ti n t hng chi tit?
A' When I revece the sampe,I send you the purchase order.
Rhi no nhn c mu hng ,ti " g-i ngay n t hng
cho ng#
Rush off: vi ,tranh th
Purchase order: n t hng
Hi thoi # sun%
A: When can you dever the goods?
Rhi no ng " chuyn hng ti?
B: Wthn 3 months upon arrvaof your L/C.
%rong v+ng ba thng k t khi chng ti nhn c th t9n
d*ng#
A: Do you have SM-3S n stock?
%rong kho ca cc ng c+n loi MQ\-M khng?
B: Yes, we aways try to keep on adequate stock .
C+n #Chng ti lun c gng gi hng trong kho#
A' Can you f ths order?
Cc ng c ti' nhn n t hng ny khng?
B: Yes, we have enough stock to suppy you.
C , chng ti lun c hng cung c' #
A: Im afrad I have to reconsder the order.
X r.ng ti 'hi x,m x*t li n t hng ny#
B: Why do you say so?
%i ao ng li ni nh vy?
Keep on e m bo ,duy tr
Stock(|stk| ) n : hng d! tr, kho d! tr
F n the order: ti' nhn n t hng
Business A56i7e
Bn h28 th$ t:nh 9em'
1 G)OSS RSSSDOTEN RSSSPIECES
V n v tnh s ng hng ha ,c th cha thnh cc n v
sau :pece (chc ,c), dozen (t), gross(m ha t).Thng
thng m dozen 12 c m gross 144 c hay 12 t
.Nhng do chng o hng khc nhau ,nn n v tnh cng c
s khc bt nho nh$ ,v th bna| cng cn u .V d# , "bakers
dozen" 13 chc do quy nh v trng ng trc y rt
nghm ngt , cho n trong ngh m bnh , c mt t c
tnh thm mt chc ph hp v quy nh . Cho t nay,
"bakers dozen" tr+ thnh mt kh nm t bt , 13 c
,ch khng n thun 1tas 12 chc nh thng thng .
"Dozen " tn n v ,hy ch cch s, d#ng nhng mu cu
quan trng d y:
She by the dozen.
Bn tng t mt#
Cheaper by the dozen.
Qau c t " r& hn#
C=u 7hu8n 6 C t%n th"n
V n v tnh trng ng ,cch tnh ca Anh v M: cng c
nhng m khc nhau .Tn ca Anh (Engsh ton) tn d
(ong ton) ,tng ng 2240 bng, nng hn so v n v tnh
thng thng (metrc ton ,2204 bng) .Cn tn ca M: tn
ngn (short ton), ch b&ng 2000 bng ,nh% hn so v n v
thng thng.

Ng Anh v ng M: t"ng tranh c rt
nhu v vc tnh 5 tn than.V pha
Anh ,do bn ht than nn h mua than
ca M: .Ng Anh nh mua 5 tn than
(tn ca Anh) nhng ng M: tnh
b&ng n v tn ca M: ,do dn n
s chnh ch v kh ng .y c th
co s hu nhm do ha bn Anh v M: quen dng on v tnh
khc nhau gy nn.

224N 22N4 2NNN

1# 1# 1#
Chnh v nhng bt 'ng ,ha bn quyt nh thng nht
cc n v o ng d thng(case), kn (bae), bao(bag),
hay bc (bunde) .Tng trng ng (gross weght) tr" trng
ng ca bao b (tare) th ra trng ng tnh (net), mc d
nguyn ca n kh n gn , nhng trong nh vc thng
Lon
%
ton
MetBi
7
ton

Sho
Bt
ton
m ,do hng ha ph v!n chuyn rt xa , nn trng ng
kh bt u v!n chuyn (shpped weght) v trng ng kh n
ch (anded weght) un c s chnh ch nht nh .Ch kh ha
bn k h p nh th h m trnh c nhng hu m ny . Ly
v d# , nu mun xy ra tranh chp ga ha bn v vc khng
trng ng th ph m hp 'ng trc v t ra quy nh
b&ng v)n bn , v d#:
Loss n weght over 2% w be for seers account .
/u trng lng thiu trn Zc o vi t#ng trng lng ,bn bn
" 'hi chu trch nhim#
Trong hp 'ng ,cn ph xc nh r phm v trch nhm ca
ha bn v kh n)ng t)ng gm ca trng ng ,u ph thm
vo cu "s chnh ch v trng ng khng c vt qu
10% so v tng trng ng", c#m t" tng ng trong tng Anh
"more or ess term".
LESSON 13
ESTABLISHING AN AG)EEMENT
KO KT TH&A THU'N
Hi thoi mu
1
A: (Nn th, 'hon,) Have you come to any decson?
0/i !ua i n tho i 1 Cc ng > !uyt nh cha ?
B: No ,not yet.Were st takng t over.
Cha chng ti vn ang tho lun#
A: When w you gve us a defnte answer?
Rhi no cc ng c c"u tr li ch9nh xc cho chng ti ?
Be We ,ets not be hasty. Were hanng a board meetng to na
t down .
Cc ng ng c vi #Chng ti c+n 'hi h' hi ng !un
tr au mi !uyt nh c#
Ae I hope we sha be abe to work together.
?i vng chng ta c th c3ng h' tc vi nhau#
B: I hope so ,too. I contact you after the meetng over.
%i c'ng hi vng nh vy #Mau khi kt thc cuc h' , ti "
lin lc vi ng ngay l' t%c#
Estabsh |s'tb| vt : k9 , xc nh , l'
Agreementn |'gr:mnt| n : th+a thun , hi' c
Board meetng : cuc h' hi +ng !un tr
Na down: a ra !uyt nh
2
A: Youve read the summary of our negotatons.Do you see any
probem?
c !ua bin bn tm tt cuc h' ca chng ti ,ng thy c
vn g khng?
B: No , theyre no probem as far as I can see.
Rhng , hin ti cha thy c vn g .
A: Then ,ts set .Lets putt nto wrtng and sgn t.
7y chng ta !uyt nh nh th nh* # ti vit thnh vn
bn chng ta c th k9 vo #
B: Before sgnng, f you ke, Id ke to have our consutant ook
at t.
/u ng mun ,trc khi k( , ti ngh/ l h>y c vn ca
chng ta x,m !ua #
A: Fne.
7"ng#
Consutant |kn'stnt| n : c vn#
3
A: What do you thnk of ths contact ?
;ng ngh/ g v bn h' ng ny ?
B: Its okay, up to a pont.
:t tt, nhng c+n mt vn .
A: What do you mean ?
V ca ng l ?
B: We, Im n agreement n prncpe., but therere st a few
detas that have to be
roned out.
O ,v c bn ti ng ( vi h' ng ny ,nhng c mt
chi tit cha h' l(,chng ta nn gii !uyt#
A: Whch ponts do we stdffer on?
/hng iu bt h' l( ch$ no?
B: Frst of a ,cause number 6.Your condton are t severe.
%rc ht l i u kho n th% T trong h' ng , iu kin cc
anh a ra l !u kht kh,#
A: I thnk thats what we agree on.
%i ngh/ , ch9nh l iu kin m chng ta > thng nht#
up to a pont : c vn g #
ron out : gii !uyt 0vn , kh kh n1
4
A: Im happy that we coud arrve at a mutuay satsfactory
agreement.
:t vui v chng ta > t c th+a thun m c hai bn u
cm thy hi l+ng#
B: I fee the same way . It sure took a ong tme .
%i c'ng ngh/ nh vy # %t nhin chng ta c'ng mt mt thi
gian kh di#
A: I cant beeve the number of tmes we met.
%i khng dm tin v chng ta > 'hi i li !u nhiu.
B: I ddnt ntend to draw out the negotatons.
%i khng mun k*o di thi gian m 'hn#
A: I understand your poston qute we.
%i hiu !uan im ca ng #
B: When w the contact papers be ready?
Rhi no th chun b xong vn bn th+a thun ?
A: I have them ready for you tomorrow mornng.
%i " chun b cho ng trc ng mai#

Draw out: k*o di
Hi thoi # sun%
A: Lets revew whats been decced so far.
Chng ti " kim tra li vn > c !uyt nh#
B: Good dea.
V kin rt hay4
A: How ong shoud we make the contact for?
Chng ta cn k9 h' ng trong bao l"u?
B: Ordnary, we make a 2-year contact.
%hng thng chng ta k9 trong Z nm#
A: Before we sgn th contact , may I confrm a coupe of thngs ?
%rc khi k9 h' ng , ti mun xc nh mt vn c
c khng?
B: Of course. What are they?
%t nhin # l vn g vy?
A: I guess were a n agreement now.
%i ngh/ hin ti chng ta > t c th+a thun#
B: A we have to do now s shake hands.
B"y gi vic m chng ta cn lm bt tay chc mng#

Business A56i7e
3 M:, do c nhu dn tc cng chung sng v nhau , v th
phng thc t duy v g tr quan ca con ng cng rt khc
nhau , trch nhng tranh chp v phn phc, thng thng
ng ta th$a thu!n b&ng hp 'ng (verba contact ), trong
c gh r quyn v ngha v# ca bn . Hp 'ng ngo tc
d#ng trnh nhng tranh chp c th ny snh , cn c tc d#ng
quy nh r quyn v ngha v# ca m bn.

Trong m phn , cc doanh nghp M: thng xc nh!n
th$a thu!n mt cch r t c n th!n , r rng , 'ng th sau kh
th$a thu!n b&ng mng , h thng gh v)n bn ha bn
cng k . Nu m phn qua n tho , h s( nh my
th$a thu!n, sau g, cho phng . Ngo ra h cn dng
hnh thc gh m n dung m phn.Lm nh v!y c th
trnh c nhng tranh chp d nh$ nht , y th quen
rt tt trong thng m , chng ta nn hc t!p theo.
ATTENTION U
Kh m )n v cc doanh nghp nc ngo , trong hp 'ng
ca chng ta cn c nhng u khon sau :
aG Date and Pace : %hi
gian v a im
HG Purpose of the contact :
Q*c 9ch ca h' ng#
cG Type of goods : Boi
hng
IG Prces : @i c
'G Offers : %r gi
JG Orders : Bng t mua
gG Letter of Credt : %h
t9n d*ng
hG Force Ma|eure : iu
kin bt kh khng
iG Inspecton: Rim tra
KG Shpment :@-i hng
$G Marne Insurancee Bo
him ng bin
lG Cams : +i bi thng
mG Arbtraton : %rng ti
nG Know-how Lcensee
=uyn chuyn giao k8
thut
3G Confdentaty : cn
mt
pG Term e iu khon
LG Proper Law : But
chuyn ngnh
:G Sgnature : R( tn
Kh k nhng hp 'ng quan trng , cn c s chng kn ca dn v
php u!t , nhng trong trng hp bnh thng , ch cn ha bn k hp
'ng m bo cho quyn ny . Cu cng , kh k hp 'ng , nu
bn nh!n thy cn b sung thm mt u khon no , hoc c vn
g , bn c th dng mu cu sau :

Id ke to dscussthe detas of the contact .

%i mun bn thm cc chi tit trong h' ng .

May I ask how you nterpret ths artce?

&nh c th cho ti bit , anh hiu nh th no v iu khon ny
khng ?

Id ke to tak about th pont ths artce .

%i mun bn bc thm v im ny trong iu khon

Lets go over the detas of ths artce agan to avod any confuson.

Chng ta h>y kim tra mt lt cc chi tit trong iu khon ,
trnh trng h' nhm ln,khng rK rng #
Wont you thnk over the terms of that artce agan?

&nh khng mun x,m li nhng t ng c d3ng trong cc iu
khon ?

We woud ke to nsert an artce on termnatng ths contact

Chng ti mun b# ung thm mt iu khon v vic chm d%t h'
ng ny#

We need a tte more tme to consder the contact.

Chng ti cn thm thi gian uy ngh/ v h' ng ny#
Lesson 14
SHIPMENT
CHU-(N H>NG LVN T>U
1
Hi thoi mu
Ae 0Nn th, 'hon,1 Transportaton Department .Can I hep you?
0/i !ua in thoi 1 Uh+ng vn chuyn xin ngh,# C vic g th ?
B: We have a cargo to be shp to L.A wthn th month. Can you provde
space for our cargo?
%hng ny chng ti mun chuyn hng n Bo &ng,l, b.ng tu
#&nh c th b tr9 tu ch hng cho chng ti c khng ?
A: Thank you for your nqury. Woud you te me what your s cargo?
Cm n v c"u h+i ca ng # ;ng c th cho ti l mt hng g
khng?
B: Our cargo s one box of medca machnery.
l mt th3ng thit b y t #
A: How much tonnage and measurement does your car go have ?
%rng lng v th t9ch l bao nhiu?
B: It s about 700 kogams and about 2 cubc metrets of wooden box .
/ng khong [..kg , th t9ch th3ng g$ khong Zm
-
#
A: I see. We can provde space on the Cupd for you at the end of ths
month.
%i hiu , chng ti " chuyn cho cc ng vo cui thng ny b.ng
tu Cu'id#
Cargo |'k:gou| n : hng , hng ha

Inqury |n'kwar| n : yu cu

Tonnage |'tnd| n : lng hng ha con tu c th ch c 0tn1

2
A: Im not nterestng n |ust one order.
T khng th ho hng v m mt n )t hng.
B: Im understand what you mean. We nspect the shpment carefuy.
T hu ng. Chng t s( gm st nghm ngt vc v!n chuyn.
A: thats what I wanted to say. We nsst on frst quaty.
chnh u t mun n. Chng t un )t cht ng n hng
u.
B: we guarantee that the quaty of our good w be the same as the
orgna sampes.
Chng t bo m cht ng hng y ht nh mu hng trc .
A: thats very mportant for both of us.
u rt quan trng v c ha bn chng ta.
B: we have not had a snge compan about our quaty.
T" trc n nay chng t cha bao g b phn nn v vn cht
ng.
Shpment |'pmnt| n : vc g, hng, cht hng n tu
Compant |km'pent| n : phn nn, trch mc
3
A: when can you make shpment.
Kh no th cc ng c th chuyn hng?
B: we need at east 90 days after recept of your L/C to make compete
devery of 50000 sets.
t nht 90 ngy sau kh nh!n c th tn d#ng ca cc ng,kh th
chng t m c th g, ton b 50.000 b sn phm c.
A: Cant you make t 60 days?
Cc ng c th chuyn thnh 60 ngy c khng.
B: Then, we can make ntta devery of 30000 sets n October, and the
baance, 20000 at the end of November.
V!y, chng t s( chuyn 30000 b sn phm ca t u tn vo
thng 10, cn 20000 b s* chuyn tp vo cu thng 11.
A: If that the best you can do, I agree.
Nu cc ng c gng ht sc th t 'ng .
B: Thank you very much. We sha try to speed up.
Rt cm n ng. Chng t s( c gng m th!t nhanh.
4
A: How soon can you make the dever two weeks eary?
Khong bao nhu u cc ng m c th chuyn hng?
B: Wthn sx weeks.
Trong vng 6 tun.
A: We cant ose the season. Pease dever two weeks eary.
Chng t khng th ; th v# c. Mong hy chuyn sm cho
chng t 2 tun.
B: Two weeks? That s pretty tght.
Ha tun? Nh th th h c)ng.
A: Any chance we can get them sooner?
Th c cch no chng t nh!n c hng sm hn khng?
B: A rght. I see f I can make t.
c r', t xem nh th no.
H i tho i # sun%'
A: Have you booked the space on any vesse yet?
Anh t c tu cha?
B: Yes, we send them by the Ever Lucky departng Tan|n on October 20.
R', chng t s( g, trn chuyn tu Ever Lucky r Tan|n vo 20
thng 10.
A: How much s the freght from Tan|n to New York ?
Ch ph v!n chuyn t" Tan|n n New York bao nhu?
B: $24 per ton of 40 cubc feet.
v o hng 40 thc vung Anh ( khong 1,13m
3
) th m tn 24
a.
A: When are you gong to get the backog out?
Kh no th cc ng xut ht s hng cn ?
B: The remanng 500 dozen w be shpped on May 10.
500 t hng cn s( c chuyn n tu vo ngy mng 10 thng
5.
A: What about nsurng the shpment?
Tn bo hm v!n chuyn tnh nh th no?
B: Im afrad you have to take of the nsurance.
T e tn bo hm cc ng s( ph ch tr.
Vesse |'ves| n : tu
Freght |fret| n : ch ph v!n chuyn
Backog |'bkg| n : hng t'n, hng trong kho
Take care of the nsurance : ch tr tn bo hm
Business "56i7e
"Shp" t" ch vc chuyn hng n tu, bao g'm c vc chuyn
b&ng cc phng tn gao thng ng b. Ngo ra, "shpment" bao
hm rt nhu ngha: "chuyn hng", "ngy chuyn hng" v hng
chuyn". kh dng rng t" "shpment" th c ngha hng v!n chuyn
theo t"ng t, chnh "parta shpment" (chuyn t"ng ).
A: When can you shp the goods?
Kh no th anh chuyn hng?
B: Durng March.
Thng 3.
A: Cant you shp earer?
Anh khng th chuyn sm hn c ?
B: We, the space s very scarce these days. So ets make t
"February/March".
Do ny c rt t tu, v th chng t d nh s( chuyn trong thng 2
v thng 3.
Th gan chuyn hng thng c bu th b&ng thng, t"
"February/March" c ngha c th chuyn trong th gan t" ngy 1
thng 2 n ngy 31 thng 3. Trong trng hp ny, thng thng mt
n,a ng hng s( c chuyn trong thng 2 v mt n,a cn s( c
chuyn tp trong thng 3, ng nhn bn c th yu cu phng:
If are you n hurry for goods, sha we shp one haf durng February and
the rest durng March?
Nu cc anh cn hng gp, chng t s( chuyn mt n,a ng hng
trong thng 2, v n,a cn s( chuyn ht trong thng 3 c khng.
DELA- IN SHIPMENT
Kh ko d th gan chuyn hng ( deay n shpment ), ty theo ng
th gan, chng ta ph ko d th gan ca th tn d#ng m c. Kh
ha bn c th tho v nhau nh sau:
A: Your goods w be ready by the end of the next month. So w you
extend the credt?
Cu thng sau hng ca cc anh m c chuyn t n, v!y cc
anh c cn ko d th hn th tn d#ng khng?
B: OK. But remember ths s the ast chance for you. We have aready
extended the credt twce. If you fa agan, we have to cance our
order.
C. Nhng xn cc anh u r&ng, y s( c h cu cng ca cc
anh. Th tn d#ng ca chng t ga hn 2 n r'. Nu mt n na
hng khng c chuyn n ng th hn, chng t nh ph hy
b$ n t hng.
Ko d th gan gao hng cng mt hnh v v phm php u!t.
Tuy nhn nu nguyn nhn do thn ta, b cng hoc cc nguyn
nhn bt kh khng, bn c th a ra cc b&ng chng bo m r&ng
th hn gao hng ch!m do cc nguyn nhn trn trnh b hy hp
'ng, v c th ko d th hn th tn d#ng. Nhng th tn d #ng ch c
th ga hn c t" 2-3 tun. Nu trong th gan ny bn vn cha
chuyn hng n th hp 'ng s( b hy b$.
Lesson 1C
CLAIM SETTLEMENT
WI BI THNG
H i tho i m u
1
A: We have a probem wth your products.
Hng ca cc anh c v n .
B: Whats probem?
Vn g v!y?
A: Some are heavy damaged due to oose packng. Ths s obvousy
your error.
Do ng g qu $ng *o nn mt s mt hng b h$ng. y r rng
ca cc anh.
B: We do everythng we can to straghten thngs out.
Chng t c gng ng g th!t chc chn r' m.
A: Thats not a concrete answer. You have to answer for any broken
equpment.
y khng ph cu tr c# th. Cc anh ph chu trch nhm v
nhng tht b b h$ng.
B: We accept your compant as beng far, but thats a we can say at
ths stage.
Chng t chp nh!n ngh hp ca cc anh, tuy nhn by g chng
t ch c th n nh v!y th.
Settement |'setmnt| n : th$a thu!n, dn xp.
Damage |'dmdd| ad| : h$ng, tn h
Straghten out : ng g cn th!n, sp xp cn th!n.
Answer for sth : chu trch nhm v ( vc g)
2
A: (On the phone) The order we paced yesterday hasnt arrved yet.
( N qua n tho ) Hng chng t t ngy hm qua vn cha t.
B: Hod on a mnute. I ca the warehouse and checkng up on t.
Xn mt cht. Chng t s( g n xung kho km tra xem
nh th no.
A: Pease do that.
Anh c n .
B: Were sorry for the deay. It eft there 30 mnutes ago.
Rt xn v s ch !m tr ny. Hng v"a m c chuyn cch y 30
pht.
A: Were out of stock now.
Hn t chng t khng cn hng d tr.
B: I wsh you woudnt get so upset. You get your goods soon.
Mong ng ng phn ong nh v!y. Hng s( c chuyn t nhanh th.
Warehouse |'wehaus| n : nh kho, kho hng.
Check up on sth : km tra ( c g )
Out of stock : khng cn hng d tr
3
A: We offer a 10% reducton on the tota shpment.
Chng t yu cu gm 10% tng s tn hng.
B: But accordng to the survey report, the 10% was not entrey
worthess.
Nhng theo bo co km tra, 10% s hng b h$ng ny khng ph b
h$ng ton b.
A: But, as a matter of fact, our customer dd not accept about 10% of the
shpment, and we have not yet dsposed of the re|ected goods.
Nhng thc t khch hng ca chng t khng chp nh!n 10% s hng
ny, m chng t cng cha tr hng.
B: A rght, send the damaged peces back to us, pease.
Vng. Xn cc ng hy g, s hng b h$ng cho chng t.
A: Then, we meet your hafway. We bear 5%.
V!y chng ta s( nhng b. Chng t s( chu 5% tn tht.
B: OK.We accept your proposa.
c r'. chng t chp nh!n ngh ca cc ng.
Survey report: bo co km tra
Dspose of (the re|ected goods) : x, (tr hng)
Meet sb haf: 'ng th$a hp cng v a
4
A: Whats the troube?
C vn g th ?
B: We have some unexpected producton deays. Pease extend the
shppng date by two week.
Do mt s s c ngo d kn, chng t ph v!n chuyn hng mun
hn mt cht. Xn hy ko d th gan v!n chuyn thm 2 tun na.
A: No, we agreed aready. I need the shpment on tme.
Khng c, chng ta th$a thu!n r'. Chng t cn gao hng ng
th hn.
B: But we wont be abe to make t. I hope you understand we are
proceedng as fast as we can .
Nhng chng t khng th thc hn c. hy vng ng hu cho,
chng t c gng ht sc t)ng tc r'.
A: A rght, but ths s the ast tme. Uness you can suppy them by then,
we have no aternatve but to cance the contract.
Th c nhng y n cu cng. Tr" kh cc ng g, hng t kp
th, nu khng chng t nh ph hy b$ hp 'ng.
H i tho i # sun%
A: Whats the probem?
C vn g khng ?
B: the quaty s not up to your usua standards.
Cht ng khng t tu chun chung ca cc anh.
A: Whats the probem?
C vn g khng ?
B: Weve had compants from our customer, and ts not very goods.
Chng t nh!n c kn ngh ca khch hng, h n cht ng
hng n ny khng tt m.
A: We found that your ast shpment was short of 10 unts.
Chng t pht h hng trc thu mt 10 chc.
B: Oh, reay? I send the mssng unts to you as soon as possbe.
<, c chuyn sao. Chng t s( g, b sung ngay cho cc ng s
hng ny.
A: What we receved was not what we ordered.
Hng chng t nh!n c khng ph hng chng t t.
B: Im sorry t happened. We send you the correct products
mmedatey.
T rt xn . chng t s( g, ngay cho cc ng.
Business "56i7e
Trong qu trnh gao dch, nu c u g khng h ng, bn c th
phn nn (compant) v phng. Tuy nhn, ngha ca t" "cam"
khng gng ngha trn, m n c ngha " kh pht snh tn tht th yu
cu phng ph b' thng", "cams" + dng s nhu c ngha
"tn b' thng".
Nguyn nhn gy ra "cam" khng n&m ngo vn v hng ha
km cht ng (nferor quaty), khng s ng (shortage) ho)c ko
d th gan gao hng (deayed shpment), vn v g c, th!m ch
cn c hn tng "market cam", c ngha kh g th trng gm
xung bn mua b' thng mt cch khng hp . Tuy nhn, chng
ta cn gh nh mt u "cam" un ch quyn m chng ta ng
c h+n, ch khng ph nhng yu cu v .
C;7h 9$ @X nh n% @ ) i YhGn nGn 7 * " <+ i Yh , n%
Kh nh!n c "cam" t" phng, trc ht ph tn hnh u tra
ngay, nu c vn sa st th cn th hn th ng mc. D c
do b kch ng nn phng c nhng phn ng tu cc, vt qu s
th!t, bn cng cn hu phng, t" t$ ra bnh tnh, khm nhng
g m quan h than thn v phng. m du s kn quyt
ca phng, bn c th dng ( nh " We are surprsed to hear
that" (chng t rt ngc nhn v thng tn ny) hoc "We regret."
(chng t rt tc), th!m ch bn c th n: "We are sorry." ngay t"
u,m c u khng d dng g,tuy nhn u th hn chng
ta chp nh!n 7@"im ca phng trnh nh ng bt cho chng
ta.
Mu 7=u th)n% 5Zn% Fhi Fh;7h hGn% ?7@"imA'
I ook nto t and try to get t corrected for you.
Chng t s( km tra v u chnh kp th.
We cannot accept your cam.
Chng t khng th chp nh!n yu cu b' thng ca cc ng.
Ths s surey our faut, we gady change t for a new one.
y ca chng t, chng t s=n ng hng m cho cc ng.
We sha be more carefuy not to repeat the same mstake.
Chng t s( cn th!n hn n sau khng cn xy ra tnh trng nh
v!y na.
We, I dont know f we can do t. Let me tak to our manage.
T khoong bt chng t c th m c g. t n chuyn ny
v gm c ca t.
Cu cng, nu ha bn c th thng qua th$a thu!n tm phng n
g quyt tt nht. Nhng trong trng hp khng th th$a thu!n
c v gy tranh chp,chng ta nh ph nh n s phn xt cng
b&ng ca trng t (arbtrary). Thc ra, d trng t c phn x, nh th
no, tt nht chng ta nn thng nht cc u khon trong hp 'ng
mt cch cht ch( phng u bt trc c th xy ra.
PHN 4
ENTE)TAINING A BU-E)
TIP KH/CH
Lession 1[
A BUSSINESS LUNCH
N T)A &-I KH/CH H>NG
H i tho i m u
1
A: Its amost noon. How about takng further over unch?
Sp n tra r'. Chng ta )n tra r' bn tp nh!
B: That woud be fne.
Nh th cng c.
A: Whch do you refer Korean, |anpanese or Amerrcan food?
Bn thch mn )n ku Hn Ouc, Nh!t Bn hay mn )n ku M:?
B: Id ke to have Korean food.
T thch )n mn )n Hn Ouc.
A: Good.
Vng.
B: Do you know of any good restaurants?
Anh c bt nh hng no tt khng?
A: Yes. I know of a restaurant n arcade n ths budng.
T bt mt nh hng trong khu kn trc m vm ny.
Know of: bt v, hu v
Arcade |:'ked| n : ng c m vm, dy cun

B"i 1[
2
A: what woud you ke to have?
Anh thch )n g?
B: I dont know much about Chnese food?
T khng b nhu v mn )n trung quc.
A: we,I suggest you try swaows nest soup.ts one of our famous
dshes.
V!y anh th, mn canh yn xem th no. mn )n n tng ca
trung quc y.
B: t sounds ke a bg unch! try t.
Nge c v* nh mt bu tc y nh.t s( th, xem sao.
A:ok.sha we start wth some beer?vng .anh c mun ung cht ba
khng?
B: no,not for me.but pease go ahead,mr ee.
T khng ung xn anh ee c t nhn.
A: I better not,then.
Th th tt nht t cng khng nn ung!
3
A: have you ever tred any Chnese dshes?
Anh )n mn )n trung quc bao g cha
B: no,Im new n your country.
Cha.t cha bt g v n nc ca anh.
A:Im sure you ke ee noodes.
T tn r&ng anh s( rt thch )n mn m c chnh.
B: (after unch)thank you very much for exceent Chnese dsh. reay
en|oyed t.
(sau ba tra)cm n anh v mn )n trung quc rt ngon ny.thc s t
rt thch.
A: you seem to ke Chnese food.how about havng dnner at my house
before you eaver?
Hnh nh anh cng thch )nmn )n trung quc.trc kh anh v nc,t
m anh n nh t )n t nh?
B' reay?d ove to see a Chnese home.
Th ?t r mun c n th)m mt ga nh trung quc.
4
A: et me pay for mne.
t thanh tan cho.
B: no,I nsst.ts on me.
Khng c t m.
A' Are you sure ts a rght?
Nh th khng sao ch?
B: of course.anyway,Im not the one whos footng the b.
Tt nhn r' th t th t c ph ng tr tn u.
A: you mean your company s?
Cng ty cc anh tr ?
B: yes,n Be|ng,ts a common practce to treat cents on the
commpanys account.
Vng.+ bc knh ha n thanh tan do cng ty chu trch nhm,u
thnh r'.
A: any way,thank you.
D sao cng cm n anh.
HIi th."i # sun%
A: how about unch to day?
Tra nay m anh )n nh.
B: Im sorry,but I aready have another appontment.
Rt tc,t c h%n r'.
A: when s your unch hour?
Kh no anh )n tra?
B: ts usuay 12 to 1,but Im fexbe.
Thng thung t" 12 g n 1 g,ty t"ng c.
A: coud I see you Thursday mornng?
T c th gp anh vo sng th n)m c khng
B: I can aways make tme for you. hope you stay onger and eat unch
wth me.
T s( sp xp th gan,h vng anh s( + u hn,chng ta s( cng )n
tra.
A: do you have tme for unch?
anh c th gan )n tra khng?
B: sorry,I cant make t to day.ve got a cent.
Rt tc hm nay t b!n t ph gp khch hng.
Business "56i7e
+ u m: ng ta c th quen v"a )ntra v"a trao cng vc,hnh
htc )n trany g "busness unch", hay cn g "workng
unch". h%n )n tra cho cuc gao dch thng m,bn c th n nh
sau:
woud t possbe for us to have unch tomorrow at my hote?
Ngy ma anh c th n khch sn chng t cng )n tra khng?
Coud we have unch tomorrow to dscuss the matter we spoke
yesterday?
Ngy ma chng ta cng )n tra tho u!n v chyyun chng ta
c!p ngy hm qua c khng?
,thng thung cc ba )n nynn h%n trc,nhng nu cuc hp qu
d,khng ht kp thc trc ba )n, kh cng c th s, d#ng ba )n
tra tp t c th # o u!n tp.v th nhng cu d y kh thc t v
thng d#ng:
Woud you ke to dscuss t over unch?
tak about a cup of coffee?
A dnk?
Anh c mun chng ta v"a )n tra Ung c ph ung v"a trao
cng vc khng
m phn thng m m#c ch ch yu ca "busness unch", nhng
th gan thch hp nht kh ung ru trc ba )n hoc sau kh m
tm sau ba )n,nh th s( hp hn.
L ngh trn bn )n gp bn th hn chnh mnh,v gy n tng tt
v khch hng.
1. dont make nose when you are eatng or drnkng.
Kh )n cm ung canh khng pht ra tng.
2. dont try to eat and tak.
Khng nn v"a )n v"a n.
3. dont rush through your mea.
khng nn )n ug qu phm phu.
4. dont rase any pates or bows when you eat.
Khng nn nhc bt hoc a kh )n.
5.dont pck your teeth at the tabe.
Khng nn xa r)ng kh ang )n.
6. dont use your handkerchef for napkn.
Khng nn dng kh)n tay m kh)n )n.
7. do mae conversaton.
Khng nn cm c )n,khng n chuyn.
Lesson 17
At the restaurant
Kh + nh hng
H tha mu
1
A: (on the phone) four season restaurant.may I hep you?
(n qua n tha) nh hng four season xn nghe.t c th gp g
c khng ?
B: yes. Id ke to make a reservaton for dnner tomorrow.
Vng t mun t ch cho bu t ngy ma.
A: I see.what tme w you come,sr?
T hu,my g th cc ng n?
B: around 7.
Kh$ang 7g.
A: may I have your name,pease?
Xn ng cho bt tn?
B: mke chen.
Mke chen
A: how many w be n your party?
Tt c bao nhu ng?
B: three.d prefer a tabe by the wndow.
Ba ng .cho t bn gn c,a s.
2
A: do you have a tabe for two?
Ch c bn dnh cho ha ng"o khng?
B: do you have a preservaton?
Xn h$ ng t ch cha a?
A: no
Cha.
B: Im sorry,but therere no tabes avaabe rght now.
Xn hn t khng c.
A: how ong w t be?
V!y ph bao u na?
B: Im not sure..n about 20mnutes.woud you ke to wat n the bar?
T cng cha bt c.kh$ang 20pht na,ng 'ng + quy
bar ch?
Cng c.hy g cho chng t ngay kh c bn.
3
A: May I take your order , sr ?
Ong cn g ?
B:Yes . ths genteman w have the beef stew, and I have the sron
steak.
Vng , ng y dng tht b hm , cho t sn b nng nh .
A: Yes , sr . and how woud you ke your beef ?
Vng , tha ng . ng thch mn nng no ?
B: We-done, pease.
Cho t b chn.
A:(turnng to C)how about you , sr ?
(h$ C )th cn ng ?
C: Medum- rare, pease.
Cho t b t
A:Yes ,sr . woud you ke a drnk frst wth your mea ?
Vng tha ng .cc ng c mun ung g khng ?
B:Why do not we have cocktas?
Chng ta ung cocktas nh /?

4
A:Ths was a spendd mea .I reay en|oyed t.
Ba )n ngon mng th!t . t rt thch.
B: Im gad you ked t . w you have a cognac to round off the
mea ?
Rt vu v ng thch mn ny . )n xong chng ta ung ru c-nhc
nh .
A:I do nt mnd f I do.
Cng c.
B:Water , show me the cognac st.
Ch , cho t mn thc n ru c-nhc.
C:Yes, sr.
Vng , tha ng .
H thoa b sung :
A:What w you have , sr /?
Ong dng g ?
B:|ust a moment, pease. I have nt decded yet .
Xn mt cht , t cha bt nn )n g .
A:What do you recommend ?
Hm nay c mn g ngon ?
B:Our specaty for the day s roast duck.
Hm nay chng t c mn t sn vt quay.
A;What woud you ke for dessert?
Ong mun m tm g ?
B:I skp the dessert.
T khng thch m tm .
A:Ths s not what I ordered .
y khng ph mn t g .
B:Im sorry, sr .
Xn ng .
BUSINESS ADVI CE
Mun tp khch + khch sn , bn cn ph t trc bn kh$ang 2
ngy . nu mun dn ba vo t th su hoc th by , tt nht bn
nn t bn t" th ha . dt bn trong khch sn , bn c th n :
Id ke to reserve a tabe for 4 at 7 tomorrow evenng .
T mun t bn cho 4 ng vo 7 g t ngy ma .
Do you have a tabe for 2 at 6 ocock on Frday ?
Anh cn bn cho 2 ng vo 6 g chu th su khng ?
Ngy hm , bn nn n sm n khch , nh th m khng
tht v khch . mt u khng th thu c kh t bn , bn
nn n trc v qun khch sn h cho ng tp khch c n
th!n hn .
Bn nn g, o khac + phng g (check room ) , nu c th k
hoc phu nhn cng , thng thng bn c th treo o khac ca
ph# n pha gh ng' ca mnh v h$ phng xem h c cn bn
gp h ct o khng , kh bn c th h$ :
May I check your coat?
Anh /ch c cn t g, o khac gp khng ?
Sau kh )n , bn nn gp khch y o khac .
+ nc ta , ch em ph# n thng t kh xen vo vc m )n ca phu
qun , nhng + u m: , ch em ph# n rt quan tm cng vc m n )
ca ch'ng mnh , kh h cn ng va tr nh mt tr , v th kh
gp g; v khch hng ng nc
2
A: what woud you ke to have?
Anh thch )n g?
B: I dont know much about Chnese food?
T khng b nhu v mn )n trung quc.
A: we,I suggest you try swaows nest soup.ts one of our famous
dshes.
V!y anh th, mn canh yn xem th no. mn )n n tng ca
trung quc y.
B: t sounds ke a bg unch! try t.
Nge c v* nh mt bu tc y nh.t s( th, xem sao.
A:ok.sha we start wth some beer?vng .anh c mun ung cht ba
khng?
B: no,not for me.but pease go ahead,mr ee.
T khng ung xn anh ee c t nhn.
A: I better not,then.
Th th tt nht t cng khng nn ung!
3
A: have you ever tred any Chnese dshes?
Anh )n mn )n trung quc bao g cha
B: no,Im new n your country.
Cha.t cha bt g v n nc ca anh.
A:Im sure you ke ee noodes.
T tn r&ng anh s( rt thch )n mn m c chnh.
B: (after unch)thank you very much for exceent Chnese dsh. reay
en|oyed t.
(sau ba tra)cm n anh v mn )n trung quc rt ngon ny.thc s t
rt thch.
A: you seem to ke Chnese food.how about havng dnner at my house
before you eaver?
Hnh nh anh cng thch )nmn )n trung quc.trc kh anh v nc,t
m anh n nh t )n t nh?
B' reay?d ove to see a Chnese home.
Th ?t r mun c n th)m mt ga nh trung quc.
4
A: et me pay for mne.
t thanh tan cho.
B: no,I nsst.ts on me.
Khng c t m.
A' Are you sure ts a rght?
Nh th khng sao ch?
B: of course.anyway,Im not the one whos footng the b.
Tt nhn r' th t th t c ph ng tr tn u.
A: you mean your company s?
Cng ty cc anh tr ?
B: yes,n Be|ng,ts a common practce to treat cents on the
commpanys account.
Vng.+ bc knh ha n thanh tan do cng ty chu trch nhm,u
thnh r'.
A: any way,thank you.
D sao cng cm n anh.
HIi th."i # sun%
A: how about unch to day?
Tra nay m anh )n nh.
B: Im sorry,but I aready have another appontment.
Rt tc,t c h%n r'.
A: when s your unch hour?
Kh no anh )n tra?
B: ts usuay 12 to 1,but Im fexbe.
Thng thung t" 12 g n 1 g,ty t"ng c.
A: coud I see you Thursday mornng?
T c th gp anh vo sng th n)m c khng
B: I can aways make tme for you. hope you stay onger and eat unch
wth me.
T s( sp xp th gan,h vng anh s( + u hn,chng ta s( cng )n
tra.
A: do you have tme for unch?
anh c th gan )n tra khng?
B: sorry,I cant make t to day.ve got a cent.
Rt tc hm nay t b!n t ph gp khch hng.
Business "56i7e
+ u m: ng ta c th quen v"a )ntra v"a trao cng vc,hnh
htc )n trany g "busness unch", hay cn g "workng
unch". h%n )n tra cho cuc gao dch thng m,bn c th n nh
sau:
woud t possbe for us to have unch tomorrow at my hote?
Ngy ma anh c th n khch sn chng t cng )n tra khng?
Coud we have unch tomorrow to dscuss the matter we spoke
yesterday?
Ngy ma chng ta cng )n tra tho u!n v chyyun chng ta
c!p ngy hm qua c khng?
,thng thung cc ba )n nynn h%n trc,nhng nu cuc hp qu
d,khng ht kp thc trc ba )n, kh cng c th s, d#ng ba )n
tra tp t#c tho u!n tp.v th nhng cu d y kh thc t v
thng d#ng:
Woud you ke to dscuss t over unch?
tak about a cup of coffee?
A dnk?
Anh c mun chng ta v"a )n tra Ung c ph ung v"a trao
cng vc khng
m phn thng m m#c ch ch yu ca "busness unch", nhng
th gan thch hp nht kh ung ru trc ba )n hoc sau kh m
tm sau ba )n,nh th s( hp hn.
L ngh trn bn )n gp bn th hn chnh mnh,v gy n tng tt
v khch hng.
5. dont make nose when you are eatng or drnkng.
Kh )n cm ung canh khng pht ra tng.
6. dont try to eat and tak.
Khng nn v"a )n v"a n.
7. dont rush through your mea.
khng nn )n ug qu phm phu.
8. dont rase any pates or bows when you eat.
Khng nn nhc bt hoc a kh )n.
5.dont pck your teeth at the tabe.
Khng nn xa r)ng kh ang )n.
8. dont use your handkerchef for napkn.
Khng nn dng kh)n tay m kh)n )n.
9. do mae conversaton.
Khng nn cm c )n,khng n chuyn.
Lesson 17
At the restaurant
Kh + nh hng
H tha mu
1
A: (on the phone) four season restaurant.may I hep you?
(n qua n tha) nh hng four season xn nghe.t c th gp g
c khng ?
B: yes. Id ke to make a reservaton for dnner tomorrow.
Vng t mun t ch cho bu t ngy ma.
A: I see.what tme w you come,sr?
T hu,my g th cc ng n?
B: around 7.
Kh$ang 7g.
A: may I have your name,pease?
Xn ng cho b t tn?
B: mke chen.
Mke chen
A: how many w be n your party?
Tt c bao nhu ng?
B: three.d prefer a tabe by the wndow.
Ba ng .cho t bn gn c,a s.
2
A: do you have a tabe for two?
Ch c bn dnh cho ha ng"o khng?
B: do you have a preservaton?
Xn h$ ng t ch cha a?
A: no
Cha.
B: Im sorry,but therere no tabes avaabe rght now.
Xn hn t khng c.
A: how ong w t be?
V!y ph bao u na?
B: Im not sure..n about 20mnutes.woud you ke to wat n the bar?
T cng cha bt c.kh$ang 20pht na,ng 'ng + quy
bar ch?
Cng c.hy g cho chng t ngay kh c bn.
3
A: May I take your order , sr ?
Ong cn g ?
B:Yes . ths genteman w have the beef stew, and I have the sron
steak.
Vng , ng y dng tht b hm , cho t sn b nng nh .
A: Yes , sr . and how woud you ke your beef ?
Vng , tha ng . ng thch mn nng no ?
B: We-done, pease.
Cho t b chn.
A:(turnng to C)how about you , sr ?
(h$ C )th cn ng ?
C: Medum- rare, pease.
Cho t b t
A:Yes ,sr . woud you ke a drnk frst wth your mea ?
Vng tha ng .cc ng c mun ung g khng ?
B:Why do not we have cocktas?
Chng ta ung cocktas nh /?

4
A:Ths was a spendd mea .I reay en|oyed t.
Ba )n ngon mng th!t . t rt thch.
B: Im gad you ked t . w you have a cognac to round off the
mea ?
Rt vu v ng thch mn ny . )n xong chng ta ung ru c-nhc
nh .
A:I do nt mnd f I do.
Cng c.
B:Water , show me the cognac st.
Ch , cho t mn thc n ru c-nhc.
C:Yes, sr.
Vng , tha ng .
H thoa b sung :
A:What w you have , sr /?
Ong dng g ?
B:|ust a moment, pease. I have nt decded yet .
Xn mt cht , t cha b t nn )n g .
A:What do you recommend ?
Hm nay c mn g ngon ?
B:Our specaty for the day s roast duck.
Hm nay chng t c mn t sn vt quay.
A;What woud you ke for dessert?
Ong mun m tm g ?
B:I skp the dessert.
T khng thch m tm .
A:Ths s not what I ordered .
y khng ph mn t g .
B:Im sorry, sr .
Xn ng .
BUSINESS ADVI CE
Mun tp khch + khch sn , bn cn ph t trc bn kh$ang 2
ngy . nu mun dn ba vo t th su hoc th by , tt nht bn
nn t bn t" th ha . dt bn trong khch sn , bn c th n :
Id ke to reserve a tabe for 4 at 7 tomorrow evenng .
T mun t bn cho 4 ng vo 7 g t ngy ma .
Do you have a tabe for 2 at 6 ocock on Frday ?
Anh cn bn cho 2 ng vo 6 g chu th su khng ?
Ngy hm , bn nn n sm n khch , nh th m khng
tht v khch . mt u khng th thu c kh t bn , bn
nn n trc v qun khch sn h cho ng tp khch cn
th!n hn .
Bn nn g, o khac + phng g (check room ) , nu c th k
hoc phu nhn cng , thng thng bn c th treo o khac ca
ph# n pha gh ng' ca mnh v h$ phng xem h c cn bn
gp h ct o khng , kh bn c th h$ :
May I check your coat?
Anh /ch c cn t g, o khac gp khng ?
Sau kh )n , bn nn gp khch y o khac .
+ nc ta , ch em ph# n thng t kh xen vo vc m )n ca phu
qun , nhng + u m: , ch em ph# n rt quan tm cng vc m )n
ca ch'ng mnh , kh h cn ng va tr nh mt tr , v th kh
gp g; v khch hng ng nc
ngo ,khng nn ch n chuyn v tc m qun va tr ca cc
phu nhn.
\ B n nEn n% / i 0 6 1 tB: nGoJ
Kh vo phong )n bn nn ng' + v tr no, ch nhn nn ng ' sau
cng. Nu ch tp mt ng, bn nn m khch ng' bn ph mnh;
nu tp 2 v khch, hy h ng' 2 bn bn * tn cho vc n
chuyn.
Nhng ch ng' c v tr %p nn nhng cho nhng ng c a v
cao v ph# n, tuy v!y vc phn o ch ng' tt ca m khch sn
cng khc nhau, thng thng ch ng' ch ng' cnh hoc c
phm v quan st rng.
3 mt s khch sn, ch ph ph#c v# c tnh trong tn )n,
khng cn ph thanh ton bn ngo. Trong trng hp khng bao g'm
trong tn )n th bn ch nn tr b&ng 10-15% ch ph ca b,a )n thch
hp nht.
Lesson 1]
GOING TO A BA)
N ^U/N BA)
H i tho i m u
1
A: I know you are very busy n Hong Kong, but Id ke to take you out for
dnner.
%i bit ?ong Rong anh rt bn, nhng ti mun mi anh i n
ti#
B: It woud be a peasure.
l nim vinh hnh ca ti#
A: how about tomorrow nght?
%i mai c khng ?
B: Fne. Sha we meet at your offce?
C'ng c# Chng ta " g' nhau vn 'h+ng ca anh?
A: No, I pck you up at your hote at 6, f thats convenent for you.
Rhng, nu tin cho anh, T gi ti " n n anh khach n
B: good, I be ready then.
%h c'ng c, lc ti " i anh#
If that s convenent for you : nu anh thy tn
2
A: What woud you ke to drnk,sr?
;ng mun ung g ?
B: I have a whsky.
cho ti W cc <hiky#
A: And what woud be yours?
%h c+n ng?
C' I have the same.
%i c'ng vy#
A: How about somethng to go wth the drnk?
CavW ng c mun ung kSm vi g khng ?
B: Cheese and peanuts, pease.
Cho ti th,m 'h mt v $ lc#
A: yes, sr.
7"ng, tha ng#
C: Ths s a very nce restaurant.
"y l mt nh hng rt tt#
B: Yes. Ioften come here because of ts quet atmosphere.
7"ng# %i thng n "y v khng kh9 "y rt yn t/nh#
Go wth : ph hp v, kt hp v, km v
Atmosphere (n) : khng kh
3
A: Ths s one of the famous nght cubs n Hong Kong.
"y l W trong nhng h' m n#i ting ?ng Rng#
B: Ive never been to an exctng pace ke ths.
%i cha bao gi n mt ni th v nh th ny#
A: The show here s reay somethng to see.
/hng chng trnh biu din "y rt ng x,m#
B: It sounds great.
im thanh rt tuyt#
A: We, cheers! To your heath!
/o cn ly 4 Chc anh mnh kh+,4
B:Cheers!...Ah, thats better.
Cn ly4###O, tht ngon#
A: Its gone. Let me ref your gass.
?t ri# ti rot cho anh nh*4
B: Thanks, thats penty.
Cm n anh# %i ri#
4
A: Dd I drnk? Im afrad I must go.
%i ung nhiu ri# c l" ti 'hi i "y4
B:Oh,dont go yet. Let me take you to|ust one more pace for a few more
drnks.
7, anh ng i# ti a anh n ni khc, ung vi cc na#
A: If you nsst.
&nh > kin !uyt nh th th chng ta ung ti' vy#
B: Water, get me the b, pease.
Ch i cho ti thanh ton#
A: No, I take care of ths.
Rhng, anh & ti lo#
B: No way! Youre my guest tonght
Rhng c4 %i nay anh l khch m#
A: OK. Next tme I treat.
c ri# Bn au ti " mi anh#
If you nsst : nu anh kn quyt, n u anh c nht nh nh v!y
Get the b : thanh ton
Take care of : chu trch nhm, x,
No way : khng c
Youre my guest tonght : t nay anh khch m ca t
H i tho i # sun%
A: woud you care for a drnk?
&nh c mun ung mt ly khng?
B: Im sorry, but Im busy today. May I take a ran check?
5in l$i, hm nay ti bn# ?m khc c khng?
A: ets toast! To your success!
no, chng ta n"ng cc4 Chc anh thnh cng#
B:Thank you. To your success, too.
Cm n anh# %i c'ng chc anh thng cng#
A: How about another drnk?
&nh ung thm W cc na nh*
B:oh, I coudnt drnk another sp!
7, ti khng th ung thm c na
A: Aow me to get the b.
ti tr cho
B: no. no. Ths rounds on me.
Rhng c # ti mi anh m4
Care fore : thch
Ran check : ha bn 'ng
Sp (n) : hp, ung t"ng ng#m
Business A56i7e
M khch hng ung ru bn c th n:
Woud you want somethng to drnk?
&nh mun ung g ?
Cng c th dng nhng n uyn chuyn nh:
Woud you ke somethng to drnk?
Woud you care for somethng to drnk?
* Kh rt ru m khch, bn c th dng t" "Say when" * h$ xem
phng c kh n)ng ung c bao nhu.
Nu bn chp nh!n ng khc tp ru, nhng cm thy
r', bn c th n :
Yes, thank you.
7"ng, cm n anh
Trc kh rt ru whssky ca Scotand (Scotch and water) bn nn
h$ trc " Say when", sau m rt v tp t#c h$ " Say when " ,
sau thm nc, cu cng cho thm r' h$ :
Woud you care for some ce?
&nh c mun thm khng?
Nu mun thm bn c th n: "Yes, pease", nu ch n " Yes"
khng ch s. nu khng mun cho thm bn c th n " No,
thank you".
Kh mun cng nng y, ty t"ng c bn c th dng nh,ng cu khc
nhau.
* kh bn b, 'ng nghp t# hp , bn c th n:
Cheers! Prost!
To your good heath!
Heres to your trp!
* Trong cc ngh chnh thc (nh hn ), bn c th s, d#ng nhng
cu sau:
-Pease |on me n a toast to Mary nd |ohn
5in h>y c3ng ti n"ng ly chc mng Qary v 6ohn#
-Now,Lades and gentemen, Id ke to ask youto |on me n drnkng a
toast to our guests from London
R9nh tha !u9 v, b"y gi ti mun c3ng !u9 v n"ng ly chc mng cc v
khch n t Bu"n n
-So, et us drnk a toast to our good frend, Mr |ohnson
7 th, chng ta h>y c3ng n"ng ly chc mng ngi bn tt ca chng
ta, ng 6ohnon#
-Lades and Gentemen, et us dfnk to the ong fe and prosperty, and
happness of Brde and Groom.

Knh tha qy a v,chng ta hy cng chc m"ng c du v ch r
sng u,ph quys n
v hnh phc.
Now,Lades and Gentemen.w you stand up and drnk a toast to
the heath and happness of Mary and |onh?
Tha qu v,by g chng ta hy cng ng d!y,nng y chc sc
kh$e v hnh phc cho my v |ohn,c khng ?
Lesson1K
ShoYYin% "n5 si%htseein%
MUA S>M VA THAM OUAN
H tho mu
1
A: sha we do some shoppng ths afternoon
Chiu nay,chng ta " c3ng i mua m nh*4
B: That sounds ke a good dea.
V kin hay y4
A: Where woud you ke to go?
&nh mun i "u?
B: Id ke to eave that up to you.
%3y anh#
A: I see .Are you ookng for somethng n partcuar?
%i hiu# &nh c mun mua th% g c bit khng?
B: Yes.I want to buy some souvenrs for my famy.
7"ng# %i mun mua mt 9t !u cho gia nh#
A: OK.I get the car.
7"ng ti i ly x,#
Leave sth.(up) to sb:gao cho a m g
Souvenr (n):' u nm.
2
A: Is there somethng speca youre ookng for?
&nh ang tm th% g c bit ?
B: Yes . Im nterested n Chnese handcrafts.
7"ng# %i rt th9ch cc th cng m8 ngh truyn thng ca
%rung =uc#
A: Then, ets start wth Wang-fu-|ng Avenue. There are a ot of
sma stores specazng n them n that area .
7y chng ta h>y bt u t 'h 8ang\ju\hing nh*#( "y c rt
nhiu c-a hng chuyn bn nhng th% ny#
B: (Upond arrvng Wang-fu-|ng) why dont we have a ook n ths
shop?
0n 'h 8ang\ju\hing1 Chng ta vo c-a hng ny x,m nh*4
A: A rght.
7"ng
B: Where does ths exquste horse come from?
B%c tng ng tinh o ny c iu khc "u?
A: Its a Tang Dynasty stye, but a modern verson.
/ c tn l %ang 2ynaty, nhng l n 'hm hin i#
Specaze : chuyn ngnh
3
A: Woud you ke to stop for a cup of coffe or somethng?
&nh c mun ngh ung c 'h hoc cht g khng?
B: Id ove to.
%i rt 5n l+ng#
A : (At a coffee shop) What woud you ke?
0trong mt !un c 'h1 &nh mun ung g ?
B: Coffee woud be fnd.
C l" c 'h " tt hn#
A: You bought nce thngs, especay the do.
&nh mua )' th nht l con b' b ny#
B:yes.my daughter w ove t.
7"ng,con gi ti " rt th9ch
A:Im sure she w.
%i c'ng tin r.ng chu " rt th9ch thi
Exqute (ad|):tnh xo
Stop for:d"ng (m g)
4
A:you must be tred.
C l" anh > mt ri
B:not reay.ve seen so much that I havent had tme to thnk about
t.
Rhng mt lm#ti > c nhn thy rt nhiu th% nn chng c
thi gian x,m mnh c mt hay khng#
A:anyway,I hope you en|oyed yoursef today.
23 ao ti c'ng hy vng anh hi l+ng v nhng g ca ngy hm
nay#
B:Im sure dd.thank you for a youve done for me.
Chc chn ri#cm n anh > gi' ti#
A:youre wecome.woud you ke togoback to the hote?
Khng c g.by g anh c mun v khch sn khng?
? i tho i b # ung
a:Im gong try todo some shoppng ths afternoon
chiu nay ti mun i m #
B:we,f you ke,I come aong wth you.
7"ng,nu anh th9ch ti " i c3ng vi anh#
A:f youd ke,I can show you around the cty.
/ anh th9ch,ti " dn anh i !uanh thnh 'h
.B:oh.d ke to.
ti rt th9ch#
A:How much does t cost?
Ci ny gi bao nhiu?
B:he say t s rmb 330yuan tax free.thats about $40 at todays
exchange rate.
;ng y ni laj--. nh"n d"n t#min thu,th,o t6 gi hm nay
khong ^. la#
A: why dont we try some other paces?
ao chng ta khng h+i vi hng ha khc x,m ao nh?
B:thats good dea. B
V kin hay y#
BUSINESS ADVICE
Kh dn khch mua hoc do ph,ng ta thng dng nh ng
mu cu sau:
M)i m.7 6G < n%h1'
How about some shoppng wth me tomrrow?
/gy mai chng ta c3ng i mua m nh*
Id ke to take you to sghtseeng
%i mun d>n bn i tham !uan#
Id recommend the afternoon tour of the cty.
%i ngh bu#i chiu chng ta " i thm kh' thnh 'h#
H2i i Fi3n 7*" <+i Yh,n%
In what are you partcuay nterested n be|ng?
&nh th9ch nht iu g bc kinh?
th any pace youd partcuary ke to go?
&nh th9ch i "u nht?
Are you ookng for any thng specfc?
Isn there anythng speca ypure ookng for?
&nh mun tm th% g c bit 'hi khng?
G4i O
Sha we star wth one of the eadng deparment stores?
Chng ta h>y bt u tham !uan t cng ty bch ha th%
nht,c khng nh?
Why dont we have a ook around n ths store?
Mao chng ta khng i do !uanh c-a hng ny x,m ao nh?
Lets around n ths store
Chng ta c3ng d o !uanh c - a hng ny nh*
I thnk ts t expensve.why dont we ook around a tte more
before you decde?
%i thy mi th% !u t,trc khi chng ta mua hng,ao chng
ta kkhong x,m !ua cc ni khc nh?
Youve bought me spme reay nce thngs?
&nh > mua cho ti nhng ci tht gi tr#
Im sorry,but takng pcture s not aowed here.
5in l$i "y khng cho 'h*' ch*' nh#
I hope you en|oyed the day.
?i vng " lm anh vui#
Lesson 20
DINNE) IN A AME)ICAN HOME
AVN TO/I _` GIA .aNH M-b
Hoi tho"!i m"2u
1
A: Good evenng, Mr.Beson . Thanks for your nvtaton.
ChaAo B,on#CaCm n v, lAi mAi cuCa o"ng#
B: Come n. Let me take your coat.
QAi o"ng vaAo# J,L to"i cCi a3o cho o"ng nh,3 .
A: Thank you.
CaCm n o"ng#
B: Susan, Id ke you to meet Mr. Ln from Be|ng .Mr.Ln, ths s my
wfe,Susan.
Muan naAy, anh muon gi3i thi,Du v3i ,m o"ng Bin E,n tFA Ba*c Rinh#
N"ng Bin,Ea"y laA Muan vG to"i.
A: How do you do,Mrs.Beson .Igad to meet you.
ChaAo baA B,non #:at ha"n haGnh EFGc gaH' baA#
C: How do you do ,Mr.Ln ? Im gad you coud come.
ChaAo o"ng B,on# :at ha"n haGnh EFGc Eo3n ti,' o"ng.
A: Ive brought you some fowers. I hope you ke them.
%o"i EaK mua cho ch+ moDt 9t hoa, hy voGng ch+ ,K th9ch no3#
C' Oh, theyre ovey. Thank you.
NO, thaDt Ea3ng y,"u# CaCm n o"ng.
2
A: Pease go ahead, Mr. Ln
QAi o"ng Bin#
B: Thank you, I w. Mmm, everythng ooks very decous.
CaCm n, o"ng cF3 k,D to"i# NO, moGi mo3n an dFAng nhF E,u rat ngon
A: I hope you ke tomato soup.
%o"i hy voGng o"ng ,K th9ch mo3n u3' caA chua.
B: Yes, ts my favorte. Woud you pass the pepper?
7a"ng Eo3 laA mo3n an to"i y,"u th9ch# Cho to"i xin 9t haGt ti,"u#
A: Here you are.
Ja"y aG#
B: Thank you.Its |ust decous!
CaCm n# %haDt tuy,Dt#
A: Im gad you en|oy t. Its one of my wfes specates.
:at vui v o"ng th9ch mo3n an naAy# Ja"y laA mo3n C trFAng cuCa vG
to"i Eay
Favorte(n): th thch nhat
Pepper (n): hat teu
3
A: Woud you ke some more meat?
N"ng co3 muon an th,"m moDt 9t th+t nFKa kho"ng?
B: No, thank you. Ive aready had enough.
Rho"ng, caCm n#%o"i an EuC roi#
A: Woud you ke to have a tea or coffee?
N"ng uong traA hay caA 'h,"?
B: Coffee, pease.
Cho to"i moDt ta3ch caA 'h,"
A: Cream and sugar?
N"ng co3 can th,"m k,m vaA EFAng kho"ng?
B: Yes, pease.(After a coupe of hours ) Oh, I ddnt reaze t was ths
ate. I must say good-bye.
Co3, caCm n#07aAi ti,ng au1 NO, to"i kho"ng ngh laA EaK muoDn
nhF th,# %o"i 'haCi xin 'h,3' anh ch+.
A: Cant you stay a tte onger?
&nh C chi W lu3c nFCa F?
B: No. Id better be gong. Thank you very much for the decous dnner.
Co3 l,K kho"ng EFGc# %o"i 'haCi v, tho"i# Ca3m n rat nhi,u v,
bFKa an ngon mi,Dng#
4
A: Ive had a very nce tme.
%o"i EaK co3 moDt khoaCn thAi gian thaDt vui v,C#
B: Weve aso en|oyed your vst. I hope the mea was to your kng.
Chu3ng to"i rat vui v o"ng EaK E,n# %o"i hy voGng bFKa an 'huA
hG' v3i khaLu v+ cuCa o"ng#
A: The dnner was wonderfu.
BFCa toi thaDt ngon mi,Dng#
B: Im happy to hear that.
/gh, anh no3i vaDy to"i thay rat vui.
A: The next tme youre nBe|ng, I want to be an equay good host.
Ban t3i anh E,3n Ba*c Rinh, to"i xin 'h,3' EuGc mAi anh#
B: I be ookng forward to t. Take care on your way home.
%o"i cuKng mong ngaAy Eo3# &nh Ei EuAng caLn thaDn nh,3#
Lkng (n): khau v
Host (n) : chu nhan, chu nha
Take care on ones way home: ng can than

Hoi tho"!i #o$ sun%

A: Im afrad I wont be n tme due to a traffc |am. Pease start dnner
wthout watng for me.
2o b+ ta*t EFAng , to"i , raSng to"i kho"ng th,L E,n Eu3ng giA#
5in ca3c o"ng cF3 duAng bFKa trF3c.
B: Thats too bad. We wat t you arrve.
%haDt kho"ng may# Chu3ng to"i ,K chA cho t3i khi o"ng E,n#
A: May I show you around my house?
%o"i da>n o"ng Ei tham nhaA to"i nh,34
B: Yes, pease. You have a ovey home.
7a"ng, caCm n o"ng# o"ng co3 moDt ngo"i nhaA thaDt tuy,Dt#
A' Id ke to have you over to my pace n the near future.
?y voGng a*' t3i o"ng ,K E,n cho> chu3ng to"i#
B: I ook forward to t.
%o"i cuKng mong E,n ngaAy Eo3#
A: Its gettng ate. I have to run aong.
%hAi gian cuKng EaK muoDn roi# %o"i 'haCi v, Ea"y#
B: So soon? Its st eary.
Mao voDi th, ? 7a>n coAn 3m maA#
Run aong: xuat phat
BUSINESS AD&ICE
Neu c m t nha vao buo to, theo tap quan cua
ng Au My, ban nen chuan b san mot mon qua n gan
ganh cho n chu nhan, go a "hostess gft " ( qua danh cho n
chu nha ), qua tang nay thong thng a mot so o trang tr
trong phong hoac cac o dung trong nha, tot nhat nen chon
nhng mon qua nha nhan ch thep.
Trong ba tec khong chnh thc nay, kh g theu phu nhan
cua mnh v khach, thong thng ng ta ch g theu ten
ma khong g theu ho, v du:
Id ke to ntroduce you to my wfe, Susan.
%o"i muon gi3i thi,Du anh v3i Muan, vG to"i#
EAST 6s cEST d PHeA .O,NG &A+ PHeA TA,-
Ng Vet Nam kh tep khach thng khem ton no v
khach rang: " Xn anh dung tam", nhng ng Au My a cho
rang, nha cua ho du khong sang trong nh khach san nha
hang, nhng o a n tuyet nhat tren the g nay. V the, kh
ban en ch nha , ho rat t nhen no v ban rang:
May I show you my home?
J,L to"i da>n o"ng Ei tham nhaA to"i nh,34
Kh en tham nha cua ng khac , ban nen the hen tnh
cam cua mnh o v ngo nha cua chu. Ban co the no:
You have a ovey home.
/haA cuCa anh thaDt tuy,Dt4
What a beautyfu amp!
J,An E,G' !ua34
Ths s a very nterestng pcture.
Ja"y laA moDt bF3c tranh rat y3 ngha!
Nc khen chac chan chu nhan se rat vu.
TABLE MANNE)S d PHE0P LWCH S*1 T)E,N BA+N AVN
Nc m en dung ba nha ng khac , neu mon an
ngon, ban nen khen bang nhng cau nh:
Ths saad s very good.
Qo3n a la3t thaDt ngon4
Ths meat s very decous.
Qo3n th+t naAy rat tuy,Dt#
Ths dressng s very tasty.
?Fng v+ cuCa mo3n an naAy rat ngon#
OU Au My , neu n chu nhan cha xuat hen , ban khong the
bat au ba an c . Kh n chu nhan tra khan tren go,
kh o khach m co the am theo; kh n chu nhan ch vao
mon an va no: " M anh t nhen nhe!" co ngha a ba
an c bat au. Nay a ngh thc khong the xem nhe.
Theo phep ch s , ng c m , sau o nen vet mot bc
th n gan e cam n, hoac ban cung co the tang hoa e
thay cam n. Ngoa ra ban cung co the m a khach e
ap a then tnh cua ho.
Lesson 21
ATTENDING A PA)T-
D*1 TIEfC
Hoi tho"!i m"2u
1
A: (On the phone) Im gvng a cockta party. Coud you |or us?
(/o3i !ua Ei,Dn thoaGi1 %o"i muon toL chF3c moDt bFKa ti,Dc
cocktail
&nh co3 th,L tham gia EFGc kho"ng ?
B: Thank you . Id be peased to go.
CaCm n anh# %o"i rat vui EFGc tham dFG bFKa ti,Dc naAy#
A: Good. I be expectng you. The party w start at 4 next Frday.
7a"ng, chu3ng to"i ,K EGi anh# BFKa ti,Dc ,K EFGc ba*t Eau vaAo ^ giA
chi,u thF3 a3u tuan t3i
B: Where w t be?
%i,Dc EFGc toL chF3c C Ea"u?
A: At the Hote Sa. The party w be very nforma, so Im sure you you
w fee qute at home.
;k kha3ch aGn Milla# Ja"y kho"ng 'haCi laA bFKa ti,Dc rFGu ch9nh thF3c, v
th, to"i tin raSng anh ,K co3 caCm gia3c nhF C nhaA
Informa ad| : khong chnh thc
2
A: May I have your nvtaton card, sr?
%hFa o"ng,o"ng co3 th,L cho chu3ng to"i x,m giay mAi EFGc
kho"ng aG?
B: Yes, here t s. The party begns at 7?
7a"ng , Ea"y aG# %i,Dc ba*t Eau tFA [ giA aA?
A: Yes, sr. Oute a few guets have arrved aready.
7a"ng thFa o"ng# QoDt o kha3ch EaK E,n roi#
B: And where s the check room?
UhoAng thay !uan a3o C Ea"u vaDy?
A: Its rght around the corner. And the party w be hed n the man
banquet ha.
;k go3c kia # %i,Dc rFGu EFGc toL chF3c C 'hoAng ti,Dc#
B: I see . Thank you
%o"i hi,Lu # CaCm n anh#
Invtaton card: gay m, thep m
Check room = coak room: phong thay quan ao, phong g o
Banquet n :tec n, ba an trong the
3
A: Good evenng, Mr. Harrs. Thank you for nvtng me.
ChaAo o"ng ?arri # CaCm n v, lAi mAi cuCa o"ng#
B: Youre qute wecome. Im so gad you coud come.
Rho"ng da3m # %o"i rat vui loAng v o"ng EaK E,n dFG#
A: Im sure ths w be one of my happest experence durng my stay n
your country.
%o"i tin raSng , Ea"y laA bFKa ti,Dc vui nhat trong thAi gian to"i C
Ea3t nF3c cuCa ca3c o"ng.
B: Thank you. I hope you w en|oy evenng.
CaCm n o"ng # %o"i hy voGng ,K laAm o"ng vui#
A: Thanks a ot.
:at caCm n o"ng#
4
A: Nce party, snt t ?
%haDt laA moDt bFKa ti,Dc tuy,Dt vAi ,Eu3ng kho"ng?
B: Yes, t sure s
7a"ng, Eu3ng th,.
A: I dont thnk were met. My name s Henry Young . Im wth Great
Eectroncs Corp.
%haDt bat ngA v EaK EFGc gaH' o"ng# %,"n to"i laA ?,nry doung#
%o"i C co"ng ty Ei,Dn tFC @r,at#
B: How do you do? Im Wam |ones. I dea n eectrc appances. Care
for a drnk?
ChaAo o"ng to"i laA 8illiam 6on,# %o"i kinh doanh Eo Ei,Dn tFC#
N"ng uong chu3t g nh,3!
A: Oh, yes. You seem very ft,do you |og or somethng?
NO va"ng# %ro"ng anh thaDt kho,C maGnh, cha*c anh thFAng chaGy boD
hoaHc taD' moDt mo"n th,L thao naAo Eo3 'haCi kho"ng?
B: Yes, Ive been runnng 5 kometers every mornng before gong to
work.
7a"ng, mo>i a3ng to"i chaGy boD _ ca"y o trF3c khi Ei laAm#
Dea n (=buy or se somethng):buon ban
Appance (n): thet b ,o en
Hoi tho"!i #o$ sun%
A: Can you |on us for dnner next Frday?
%hF3 a3u t3i mAi anh Ei an toi cuAng chu3ng to"i EFGc kho"ng?
B: Thank you for askng me,but Ive got another apponment that
evenng.
CaCm n anh EaK mAi , nhFng toi ho"m Eo3 to"i EaK co3 h,Gn roi#
A: I |ust want to say thanks for the party ast nght.
%o"i muon caCm n v buoLi ti,Dc toi ho"m !ua#
B: Im gad you came. Dd you en|oy t?
%o"i rat vui v anh EaK E,n dFG# &nh vui chF3?

A: Thanks for that gong_away party ast nght.
CaCm n anh v ti,Dc ti,>n toi ho"m !ua#
B: Dont menton t.We aways mss dong bussness wth you.
Co3 g Ea"u# Chu3ng ta ,K nh3 maKi nhFKng ngaAy cuAng laAm
an v3i nhau#
A: Why ddnt you come ast nght?
Mao toi ho"m !ua anh kho"ng E,n?
B: I reay meant to go,but I |ust coudnt get away.
%haDt loAng to"i rat muon E,n, nhFng to"i kho"ng th,L Ei EFGc#
BUSSINESS AD&ICE
Muon m khach en d tec "cockta" hay da tec,ban can
pha g gay m cho khach trc ha tuan. Th gan t kh
g th m cho en kh to chc tec a " ead tme". Tren
mot so gay m co the vet cum t "R.S.V.P", ay a vet
tat cua cum t trong teng phap "Repondez S vous pat", y
nga cua cum t nay a: Hy vong sau kh nhan c th m ,
o phng co the tra xem mnh co the tham ga c hay
khong? "Pease repy" cung co y ngha tng t.
Kh nhan c thep m, du tham ga hay khong, ng c
m cung nen t tay vet th hoac go en thoa thong bao
e the hen s tran trong.
Kh the hen y nh tham ga, ban co the vet tra th
sau:
Thank you for the nvtaton on Tuesday, September 10, at 8:00 pm.. I
be very happy to come.
CaCm n o"ng v, lAi mAi dFG bFKa ti,Dc vaAo Y giA toi thF3 - ngaAy W.
tha3ng b# %o"i ,K rat vui mFAng EFGc E,n dFG#
Neu ban khong tham ga c, ban cung nen thong bao
cho o phng va no ro y do:
I am very sorry that I can not accept your nvtaton on Tuesday,
September 10, because..
%o"i rat lay laAm ti,c v to"i kho"ng th,L E,n dFG ti,Dc th,o lAi mAi cuCa
o"ng vaAo thF3 - ngaAy W. tha3ng b,v)
Trong tec chnh thc, cach an mac cua ban pha ch s ,
tot nhat nen an mac theo yeu cau trong thep m
"Whte te"=>ao uo nhan(ta coat)
"back te" va "forma"=> ao xmocknh(tuxedo),that
n en
Nen d tec, trc kh ay o uong,trc het hay chao chu
nhan(host) va khach m(quests of honor):
Thank you very much for nvtng me.
CaCm n rat nhi,u v, lAi mAi cuCa o"ng#
I apprecate your hosptaty.
%o"i rat caCm k9ch v, FG khoaCn EaKi cuCa o"ng#
Its so nght of you to nvte me ths evenng
%haDt tuy,Dt v o"ng EaK mAi to"i E,n dFG bFKa ti,Dc toi nay
THE ENDg KE/T THU0C B*bA TIEfC
Ket thuc ba tec,trc kh ra ve,ban nen cam n ng
a tep a mnh,tep o a no tam bet. Ban co the
no:
I reay en|oyed the party ths evenng.
%o"i rat vui v EFGc tham dFG buoLi ti,Dc toi nay.
Ive reay en|oyed myseft thoroughy
%o"i thaDt FG rat vui loAng


Lesson 23
AT THE AI)PO)T
S,N BA-
HI i tho" i m= u
1
Lades and Gentemen. Were makng a fna approach to Kennedy
Arport of New York. Pease make sure that your st bet s securey
fastened and observe NO SMOKING unt the pane comes to compete
stop at the termna gate. Aso, pease put your tabe and seat back to a
fu uprght and ocked poston. Thank you.
%ha !uy0kha0ch# Qa0y bay cu3a chu0ng ta chu"3n bi4 ha4 ca0nh xu0ng "n
bay R,nn,dy, /,< dork# 5in !ui0kha0ch tht cht d"y an toa1n, trc khi
ma0y bay ha4 ca0nh, xin !uy0kha0ch khng hu0t thuc# Chung ti cu 0 0 2ng xin
!uy0kha0ch ha2y t ba1n gh0ngay ngn va1kho0a la4i# 5in ca3m n#
A' Fasten your seat bet, pease. Were begnnng to make our
descent nto the arport.
5in ng ha2y mau cho0ng tht d"y an toa1n la4i, chu0ng ta chu"3n bi4ha4
canh xu 0 0ng "n bay#
B' I see. Whats the tme dfference between Be|ng and New York?
%i hi3u# Bc Rinh va1/,< york chnh nhau bao nhiu gi?
A' Be|ng s 12 hours ahead of us, sr.
Bc Rinh m hn "y WZ gi#
B' Then New York tme s 2:45 now.
%hi gian hi4n ta4i cu3a /,< dork la Ze^_# 1
A' Yes,sr.
7"ng, ca3m n ng#
2
A' May I see your passport, pease?
5in ng xu"0t tri1nh h4chi0u?
B' Here you are.
"y a4#
A' How ong do you pan to stay?
;ng i4nh la4i "y bao l"u?
B' For two weeks.
Rhoang Z tu" 3 1n#
A' Whats the purpose of your vst?
Quc 4 i0ch ng 0n "y la1gi1?
B' Im here on busness trp.
%i 0n 3giao di4ch#
A' I see. Where are you gong to stay?
%i hi3u# ;ng ,2 "u?
B' At the Hton Hote.
( khach an ?ilton# 0 4
A' Fne. Have a nce stay n Amerca.
7"ng# Chu0c ng vui v,3trong thi gian Qy2#
3
A' May I see your customs decaraton?
Cho ti x,m t khai hai !uan cua ng? 3 3
B' Here t s.
"y a4#
A' Do you have anythng to decare?
;ng co c" 0 1 n khai ba0o gi1khng?
B' No. A I have are persona thngs.
Rhng# %"0t ca3mo4i th% ti mang th,o 1u la11du1ng ca0nh"n#
A' Do you mnd openng your sutcase, pease?
;ng co0th3m ha1nh ly0ra c ch%?
B' Not at a.
7"ng, khng ao#
A' Whats n ths package?
%rong tui nay co gi? 0 1 0 1
B' These are busness sampes.
o0la1nhng m"2u ha1ng#
A' Do you have an nvoce for them?
Co hoa 0 0 n khng?
B' Yes, I do. Here you are.
Co, 0 "y a4#
4
A' I coudnt cam my baggage.
%i khng l"0y c ha1nh ly0cu3a mi1nh# 0?a1nh ly0bi4m"0t1
B' W you show us your baggage cam tag?
;ng co0th3cho chu0ng ti x,m 'hi0u nh"4n ha1nh ly0cu3a ng c
khng?
A' Yes. Its Fght 602 From Be|ng.
7"ng# 2o0la1chuy0n bay T.Z t B c Rinh#
B' A of the baggage from that fght has been cear.
%"0t ca hanh ly trn chuy 3 0 1 0 0n bay na1y a2c ki3m k va1x- li0#
A' What shoud I do now?
7"4y ti 'ha3i la1m gi1?
B' Look at these sampes and te us the coor, type and
characterstcs of your sutcase.
?ay nhin vao m" 2 1 1 2u na1y va1cho chu0ng ti bi0t ma1u c, ki3u da0ng
va 1 c i3m ha1nh ly0cu3a ng#
A' The type s ths and the coor s brown.
Ri3u na1y, va1ma1u cu3a no0la1ma1u n"u#
B' Okay. As soon as we fnd the sutcase we dever t to your hote.
c r1i, khi ti1m c chu0ng ti ,2chuy3n 0n kha0ch a4n cho
ng#
HI i tho" i #I sun%
A' Do you have anyhtng to decare?
;ng co0'ha3i khai ba0o gi1khng?
B' No. I have nothng to decare.
Rhng# %i khng co0gi13khai ba0o#
A' Do you have any tobacco products?
;ng co0mang ca0c ch0'h"3m t thu0c la0th,o khng?
B' I have sx cartons of cgarettes, but |ust for mysef.
%i mang th,o T h4' thu0c la0, nhng la13ca0nh"n ti dung# 1
A' May I have your vaccnaton certfcate?
;ng co0th3cho ti x,m ch%ng nh"4n tim 'ho1ng cu3a ng c
khng?
B' Yes, sr. Here you are.
7"ng# "y a4#
A' Do you have more than $5000 n monetary nstruments?
;ng co0mang th,o ch%ng khoa0n ti1n t4 co0gia0tri4 trn _... la
khng?
B' No, I have ony $1000 n T.C.,and $300 n cash.
Rhng# %i chi3co0W... la ch%ng khoa0n na1y va1-.. la ti1n
mt#
BUSINESS AD&ICE
Kh am thu tuc nh 6 5 7 7p ca5nh 5sn bay, ba7n pha5 6n 7 t qua nhn
vn k5m d7ch (quarantne offcer), nhn vn ha5 quan (customs
nspector). Kh 7 c ca4c nhn vn ho5, t4t nh4t ba7n ha8y tra56 b)6ng
ca5cu hoa6n ch5nh, nn thm ch8"Sr" sau cu tra56 "Yes" ho)7c
"No".
C"7 # ,7 @"5m thu tu7 nh= Y 7"nh
1. 6u tn, ca4c nhn vn ha5 quan se8ho5 ba7n:
May I see your passport?
&nh lam 1 n xu"0t tri1nh h4chi0u?
Yes, sr. Heres my passport and the arrva card.
7"ng, tha ng# "y la1h4chi0u va1th,3nh"4' ca3nh cu3a ti#
@. Nh8 ng cu ho5 c ba5n ma6ca4c nhn vn th6 ng ho5 ba7n a6:
May I have your dsembarkaton card, pease?
5in ng xu"0t tri1nh gi"0y ch%ng nh"4n xu0ng ma0y bay?
Whats your purpose of vst?
Quc 4 i0ch ng 0n "y la1gi1?
How ong do you ntend to stay?
;ng "y trong bao l"u?
3. Cac nhn vn se 4 8gh th6 ha7n cu5a h7ch4u va6o4ng d4u. Sau
kh a8k5m tra ca4c thu5tu7c na6y, ba7n co4th54y ha6nh y45"baggage
cam area", sau o4t4 pho6ng k5m tra ha5 quan.
4. Kh n7p thu4ha5 quan, cac nhn vn ha 4 5 quan se8c)n c4va6o
kha ba4o cu5a ba7n, k5m tra ca4c 6a7c ba7n mang theo va6ho5 ba7n:
Do you have anythng to decare?
;ng co0gi1c"1n 'ha3i khai ba0o khng?
Do you have any tobacco, quor of perfume?
;ng co0mang th,o thu0c la0, ru hoc nc hoa khng?
Woud you open ths bag?
;ng co0th3m tu0i na1y ra c khng?
Whats n ths package?
%rong tui nay co gi? 0 1 0 1
Is ths n your own use?
/hng th% na1y anh mang th,o 3du1ng a1?
A. N4u ha6nh y4b7th4t a7c, ban co th 7 4 54n "Lost and found" (n
8nh a7 6b7m4t) va6no4 v4 nhn vn 5o4:
I cant fnd my sucase.
%i khng ti1m th"0y vali cu3a ti#
I am afrad my baggage s ost.
Co l, ti bi 0 2 4m"0t ha1nh ly0#
My baggage hasnt arrved here.
%i cha th"0y ha1nh ly0cu3a mi1nh#
Kh trnh bao b mat hanh y,ban nen chu y xuat trnh chng
nhan bao quan hanh y (cam tag), kh a xac nh b mat
hanh y, ban co the gh a ac em th b mat,ten va a
ch cua mnh vao "Propery Irreguarty".
Lesson 24
USING PUBLIC TRANSPORTATION
NI LAI BANG PHONG TIEN GIAO THOANG COANG CONG
Ho thoa mau
1
A: Where to, sr ?
Ning E,n Ea"u aG ?
B: The Hton, pease.
Cho to"i E,n ?ilton
A: Yes, sr.
7a"ng, thFa o"ng#
B: How much to the Hton?
Nen Hton mat bao nheu ten?
A: From here. about $20
%FA Ea"y E,n Eo3 Z. Eo"la
B: A rght. Lets go.
7a"ng# %a Ei tho"i#
A: Here we are. $18.25 on the metre.
J,n ni roi# %h,o baCng tinh laA WY,Z_ Eo"la#
B: Here. Keep the change.
@FCi anh# &nh kho"ng 'haCi traC laGi Ea"u#
On the metre: %9nh th,o Eong ho ghi ca"y o
R,,' th, chang,e Rho"ng 'haCi traC laGi 0ti,n1
2
A: Take me to the arport, pease.
&nh cho to"i E,n a"n bay
B: Sure. Get n.
7a"ng# QAi o"ng l,"n x,#
A: How ong w t take?
Bao la"u m3i E,n ni?
B: We can make t n 15 mnutes. It depends on the traffc.
Chu3ng ta co3 th,L E,n ni trong voAng W_ 'hu3t# Ji,u Eo3 coAn
tuAy thuoDc vaAo tnh hnh giao tho"ng#
A: Drver! Pease hurry. Im pressed for tme.
&nh la3i x, i4 &nh laAm n Ei nhanh hn# %hAi gian cuCa to"i rat
ga'#
B: A rght, sr. Here we are.
7a"ng, thFa o"ng# Chu3ng ta E,n ni roi Ea"y#
A: How much do I owe you?
Bao nhi,"u ti,n aG?
B: It comes to $28, sr.
ZY Eo"la, thFa o"ng#
A: I ony have a $50 b. Can you break t?
%o"i chI co3 tA _. Eo"la chaln# &nh traC laGi EFGc kho"ng?
Get n : l,"n x, 0khi l,"n o" to" ngFAi ta duAng g,t in1
Traffc |trfk| n : tnh hnh giao tho"ng
B, 'r,,d jor tim,e thAi gian ga' ga3', kho"ng co3 thAi gian
I owe you: to"i nhA anh, to"i ch+u n anhP nG anh
3
A: Is ths the bus gong to the Hton Hote?
Ja"y co3 'haCi laA x, buy3t E,n kha3ch aGn ?ilton kho"ng?
B: Yeah. Get on.
7a"ng, mAi o"ng l,"n#
A: Whats the fare?
@ia3 v,3 bao nhi,"u ti,n?
B: Its 50 cents.
_. xu 0.,._ Eo"la1
A: (Puttng the fare nto the fare box) Pease et me off when I get there.
0BoC ti,n vaAo trong hoD'1 Rhi naAo E,n Eo3, anh cho to"i xuong
nh,34
B: Sure. Anyway ts fve stops after ths one.
7a"ng# ChI _ Ei,Lm dFAng nFKa laA E,n#
A: I see.
%o"i hi,Lu#
Get on: l,"n x, 0 khi l,"n x, buy3t ngFAi ta duAng g,t on1
fare |f | n : ti,n x,, ti,n v,3 x,
4
A: Id ke to rent a car.
%o"i muon thu," x,#
B: What knd of car woud you ke?
Ning muon thu," x, loaGi g?
A: A compact car, pease.
QoDt chi,c x, nhoC#
B: I see. May I see your drvers cense, pease?
%o"i hi,Lu# Cho to"i x,m baSng la3i x, cuCa o"ng EFGc kho"ng?
A: Sure. Whats the rate?
%at nhi,"n laA EFGc# @ia3 thu," laA bao nhi,"u?
B: $35 a day and 20 cents a me. You pay for the gasone.
-_ Eo"la moDt ngaAy vaA Z. xu 0.,Z Eo"la1 moDt daHm# &nh tFG EoL
xang#
A: Is nsurance covered?
%i,n thu," x, EaK bao gom ti,n baCo hi,Lm chFa?
B: Yes, t s. How ong w you need t?
:oi aG# &nh muon thu," bao la"u?
A: For 3 days.
- ngaAy#
Compact car: x, loaGi nhoC, x, cK nhoC
Ho thoa bo sung
A: Take me to ths address, pease.
BaAm n cho to"i E,n E+a chI naAy#
B: Yes, sr. Get n.
7a"ng# QAi o"ng l,"n x,#
A: Can you take me downtown?
&nh EFa to"i vaAo thaAnh 'ho EFGc kho"ng?
B: OK.
7a"ng EFGc aG#
A: Let me off here, pease.
Cho to"i xuong x, C Ea"y nh,34
B: A rght, sr.
7a"ng, thFa o"ng#
A: I want to return ths car.
%o"i muon traC x,#
B: Yes, sr. Coud I see your contract?
7a"ng, thFa o"ng# %o"i co3 th,L x,m hG' Eong cuCa o"ng EFGc
kho"ng?
Busness Advce
OU My, a so xe tac x (cab) co mau vang va mau cam.
Kh muon en mot a em nao o, ban co the no:
Woud you go to the Hton?
The Hton, pease.
5in cho to"i E,n ?ilton#
Neu ban ang mot thanh pho n (nh New York), ma
ban muon en san bay th ban can no ro ten va v tr cua
san bay o:
Woud you take me to the Kennedy Arport?
&nh cho to"i d,n a"n bay R,nn,dy EFGc kho"ng?
Take me to 230 North Mchgan Avenue, pease.
BaAm n cho to"i E,n o Z-. 'ho Qichigan#
TIPUTIPU CA0CH TeNH TIE>N BOA
OU nc ngoa, kh ban xuong xe, nhat nh pha cho a xe
ten boa (tp). Neu ten xe t 1,5 oa tr en, ban ch can ch
10% - 15% ten boa a c. Neu co them va, mo ca ban
pha tra them 50 xu (0.5 oa). Neu ban co so ten con tha
a ten boa, ban co the no:
|ust keep the change.
&nh kho"ng 'haCi traC laGi ti,n l,C Ea"u#
Kh du ch My, nhat a kh cong tac, tot nhat ban
nen thue xe, v My, neu khong co xe xo nh ban theu
o chan, a se rat kho khan. Co rat nheu cong ty tac x
no teng, nh Hetz, Avs, Natona eu au va phuc vu khach
san bay. Kh thue xe, tot nhat ban nen thue oa xe a ong
bao hem, neu xay ra ta nan th cong ty cho thue se chu
trach nhem x y.
Phng thc thue xe co ba oa, ban nen co gang tra xe
theo th gan a hp ong:
1. day rates (gia3 t9nh th,o ngaAy)
@. weeky rates (gia3 t9nh th,o tuan)
3. monthy rates (gia3 t9nh th,o tha3ng)
Ngoa ten thue xe nh a no tren, cac cong ty cho thue
xe khac nhau cung co teu chuan tnh ga khac nhau. Thong
thng neu thue xe vao dp cuo tuan (t cheu th sau en
sang th ha), ban can pha tra them mot so ch ph khac, ch
ph nay go a `<,,k,nd rat,$# Cac ch ph nay thng bao gom
ten thue a xe cho mo dam, ten thue va ten bao hem.
Lesson 2C
CHECKING INTO A HOTEL
.AhT KHA0CH SA1N
Hoi tho"!i m"2u
1
A: (Nn th, 'hon,) Reservatons. May I hep you?
(/o3i !ua Ei,Dn thoaGi1 B,> ta"n xin ngh,# %o"i co3 th,L giu3' g
EFGc o"ng aG?
B: Woud you book a snge room for two nghts for me?
Ch+ cho to"i EaHt moDt 'hoAng En cho Z toi EFGc kho"ng?
A: Certany.When do you pan to stay wth us?
%at nhi,"n# Ning E+nh khi naAo E,n?
B: From 15
th
to 17
th
o ths month.
%FA ngaAy W_ E,n ngaAy W[ tha3ng naAy#
A: Yes, sr. May I have your name, pease?
7a"ng, thFa o"ng# Ning laAm n cho to"i bi,t t,"n?
B: Tony L. T-O-N-Y-L-I.
%ony Bi# %\N\/\d\B\f#
A: A rght, sr. What tme w you be arvng?
JFGc roi# RhoaCng may giA th o"ng E,n?
B:I probaby check n at about 4 p.m.
Co3 th,L khoaCng ^ giA chi,u to"i ,K E,n#
A: I see. We keep your reservaton unt 6 ocock.
%o"i hi,Lu# Chu3ng to"i ,K giFK 'hoAng cho o"ng E,n T giA#
B: Woud you send me the confrmaton by teex?
Ch+ co3 th,L duAng Ei,Dn ba3o thFng maGi E,L xa3c E+nh laGi cho
to"i EFGc kho"ng?
2
A: May I hep you?
%o"i co3 th,L giu3' g aG?
B: Yes. I have a reservaton for tonght. My name s Tony L.
7a"ng# %o"i EaK EaHt 'hoAng toi nay# %,"n to"i laA %ony Bi#
A: One moment, pease. Yes, we have a room for you.
5in o"ng EGi moDt chu3t# 7a"ng, chu3ng to"i EaK EaHt moDt 'hoAng
cho o"ng roi#
B: Whats your check-out tme?
Rhi naAo th ca3c anh thanh toa3n?
A: Its one ocock, sr. Woud you f out ths regstraton card, pease?
Qay giA, thFa o"ng# QAi o"ng Ei,n vaAo 'hi,u thu," 'hoAng
EFGc kho"ng?
B: OK. Here you are.
7a"ng# @FCi anh#
A: Thank you. I get a beboy to take you to your room.
CaCm n o"ng# /ha"n vi,"n 'huGc vuG cuCa chu3ng to"i ,K EFa
o"ng l,"n 'hoAng#
Check-out: traC 'hoAng
F out: en
Regstraton card: th,C Eang k9 C troG
Beboy|beb| n: ngFAi 'huGc vuG
3
A:Id ke a snge for three nghts. Do you have one avaabe?
%o"i muon thu," moDt 'hoAng En cho - toi# Ning coAn 'hoAng
naAo trong kho"ng aG?
B: Yes, we do. Room 602.
7a"ng# Chu3ng to"i coAn 'hoAng T.Z#
A: Whats the room charge?
@ia3 'hoAng laA bao nhi,"u?
B:Seventy doars a nght,ncudng tax. How woud you ke to pay?
[. Eo"la moDt E,"m, EaK bao gom caC thu,# Ning muon thanh
toa3n baSng 'hFng thF3c naAo?
A: Card, pease. May I take a ook?
BaSng th,C t9n duGng# %o"i co3 th,L x,m 'hoAng EFGc kho"ng#
B: Heres your room. I hope ts a rght.
UhoAng cuCa o"ng Ea"y# ?i voGng o"ng ,K haAi loAng#
A: |ust fne, I take t. Ths s for you.
UhoAng E,G' Eay, to"i ,K thu," C Ea"y# %o"i gFCi anh ti,n da>n
'hoAng#
A snge for three nghts: 'hoAng En troG trong - toi
I take t: %o"i !uy,t E+nh thu," no3#
4
A: May I have your name, sr?
OAng am n cho bet ten?
B: Tony L.
Tony L
A: |ust a moment, pease.. Im sorry, but we dont have your
reservaton.
Xn ong mot chut. Xn o, chung to khong thay ch at
cua ong.
B: But t was confrmed ast week. Here s the confrmaton sp.
Nhng to a at t tuan trc ma. Nay a xac nhan.
A: Oh, sorry, sr. Your reservaton seems to be omtted.
OA, xn o ong. Lenh at cua ong b bo sot.
B:Make another arrangement for me, pease.
Ne ngh cac anh thu xep cho to.
A: Yes, sr.
Vang, tha ong.
Confrmaton sp: gay xac nhan a at trc.
Ho thoa bo sung
A: May I hep you?
To co the gup g ong a?
B: Yes, Id ke to check n, pease.
Vang, to muon at phong.
A: How much do you charge for that room?
Ga phong nay a bao nheu?
B: Thats $80 a nght, ncudng tax.
80 oa mot em, a bao gom ca thue.
A:Im sorry, but were a booked up for tonght.
To rat tec, cac phong a c at het ro a.
B: Woud you recommend another hote? Arround ths hote.
OAng co muon chung to g theu cho ong mot khach san
khac khong? Cung gan ay tho.
A: Your room s 305, sr.
Tha ong, phong cua ong a 305 a.
B: I dont ke t. A hgher foor, pease.
To khong thch phong o. Cho to tang cao hn c khong?
Busness Advce
Kh du ch hoac cong tac nc ngoa, trc het ban pha
dat khach san, sau kh at, ban nen yeu cau th xac nhan
(confrmaton sp) cua khach san o qua ng bu en, kh ,
ban nhat nh pha mang theo th xac nhan nay. Kh chon
khach san, ban nen chon nhng khach san nam n co gao
thong thuan ten, gan n ban can en va am vec. Neu co
eu ken, ban nen chon khach san hang sang se thuan ten
hn.
Hote Red Book do cong ty danh muc hep ho khach san My
(Amercan Hote Assocaton Drectory Corporaton) phat hanh ngoa
nhng thong tn ve ten, so en thoa cua khach san con
cung cap cho ban nhng thong tn ve khach san o a Amercan
pan (nhng khach san bao gom ca an ) hoac European Pan
(ten an khong tnh vao ten khach san).
CHECKgIN' .AVNG K-0 _` KHA0CH SA1N
Kh ang ky khach san, ban can xuat trnh gay xac
nhan (confrmaton sp) quay e tan (Front desk) va no:
My name s Henry Smth. I have a reservaton for tonght.
Ten to a Henry Smth. To a at phong cho em nay.
I have a reservaton for a snge room for tonght.
To muon at mot phong n cho em nay.
Sau kh a xac nhan at phong, ban nen en vao pheu
at (regstraton card). Kh ten thue phong hoac oa phong
khong ung nh ban at, ban co the no:
I need the same accommodatons as stated n confrmaton. Pease make
the arrangements for me.
To can oa phong co ten ngh va ga nh a at. Xn sap
xep cho to phong khac.
Sau kh a at phong, bemen hoac beboy (nhan ven
phuc vu) se ay cha khoa e tan va xach hanh y en
phong cho ban. Kh nhan ven phuc vu en phong, ho se kem
tra xem phong , phong tam,.co van e g khong, eu
chnh nhet o trong phong . Sau kh a kem tra xong, nhan
ven phuc vu m gao cha khoa cho ban. Ten boa dan ng
va mang hanh y khoang 0,5 oa.
CHECKgOUT' THANH TOA0N &A+ T)A` PHO+NG
Thanh toan kh tra phong go a "check-out", th gan "check-
out" cua m khach san khac nhau, neu vt qua th gan quy
nh, ban pha tra them so ten cho ngay tep theo. Ne tranh
ang ph, tot nhat ban nen ho ro th gan kh "check-n", nh:
Te me the check-out tme, pease.
Lam n cho bet th gan thanh toan.
Whats the check-out tme?
Th gan tra phong a kh may g?
Lesson 2C
STAYING AT A HOTEL
OU KHACH SAN
Ho thoa mau
1
A: May I hep you, sr?
To co the gup g c ong a?
B: Yes. Im supposed to meet my cent n the obby. Coud you page Mr.
Kane, pease?
Vang. To muon gap khach hang cua mnh tang d. OAng
co the nh oa go gup to ong Kane c khong?
A: A rght, sr. Your name, pease.
Vang, tha ong. Xn ong cho bet ten.
B: Im Tony L
To a Tony L
A: Where woud you ke hm to come?
OAng muon ong ay en au?
B: To the front desk.
Nen ban e tan.
A: |ust a moment, pease. I make the announcement rght away.
Xn ong mot chut, to se cho oa go ngay.
Be supposed to: nen,can, pha(= be expected to)
Cent |ka nt|n: khach hang
Page|ped |vt:go bang oa ( go ten ng can gap trong khach
san)
Announcement|naunsm nt| n: thong bao
2
A: (On the phone) Room Servce. May I hep you?
(No qua en thoa) Bo phan phuc vu phong xn nghe. Co vec
g ay a?
B: Ths s Mr. L n Room 803. Id ke to order a ham sandwch and a cup
of coffee.
To a L phong 803. To muon at mot xuat xang-uych
va mot coc ca phe.
A:Thank you very much. It take about15mnutes.
Rat cam n ong. M am phut na chung to se mang en
cho ong.
B: (Soneone knocks) Come n.
(Co ng go ca) M vao.
C: Im sorry for the deay, sr.
Xn o v a am phen ong.
B: Thats a rght. Woud you put t on ths tabe?
Khong sao. Anh at gup to en ban nay c khong?
C: Yes, sr. Woud you sgn th cht, pease?
Vang, tha ong. M ong ky vao ben a nay.
B: Ok..Nay a ten (boa) cua anh.
Cht|t t| n : gay ben nhan so ten n
3
A: (On the phone) Operator. May I hep you?
(No qua en thoa) Tong a xn nghe. Co vec g ay a?
B: Ths s Mr. L n Room 803. Id ke a wake-up ca n the mornng.
To a L phong 803. To nh co anh thc to vao sang
ma.
A: Certany. What tme, sr?
Vang. May g, tha ong?
B: Pease ca me at 6.
Lam n go to uc 6 g.
A: I see. We ca you at 6 ocock tomorrow mornng.
To heu. Sang ma, to se go ong uc 6 g.
B: Thank you very-much. Good nght!
Rat cam n co. Chuc co ngu ngon!
A wake-up ca: anh thc bang en thoa, go en anh thc.
A: y khch sn ca ng. t gp ng m th t#c t quy gao
dch.
B: ng t, t qu.
A; (trong phng khch sn)t ngh ng mn san ' v tm r,a thay
qun o. B: vng. Cho t mt t tm v thay '.
A: c t" t". t s( tr+ vo kh$ang 6 g.
B: c th n c th t s=n sng r'.
Cu tha b sung
X: t a ng danh thp gao dch ca t.
Y: t cng xn g, ng danh thp ca t.
X: v)n phng y cch y bao xa?
Ml3"nI
N:iOOling
P H'a"tiJ"l Ia1
Y: Mt kh$ang 40 pht hoc hn mt cht nu xe c khng qu ng
c.
X: tnh hnh th tr"ng my ngy ny th no?
Y: kh tt.bun bn t)ng n vo nhng ngy ny.
X:t ph n ng kh no?
Y: vu ong n c 10 g sng ma.
Dch trc tha
1. you can wat here and I get the car.
2. saes have been sow for the ast few months.
3. we are passng yodo |ust now.
4. how often do you trave on busness?
5. Im gong to stay n Tokyo for fve days ths tme.
Pattern practce
1. ts very warm, snt t?
.
@. that sounds encouragng
Thc t!p mu cu
1. tr m qu ph khng?
Qin'Rg33I
Qai:
t'::iJic
M( m!1
Sa phTn
UVp
2.u nghe th!t ph n kh + :
Cc t" ng cn nh
Account /kaont/ n.statement of money pad or owed for goods or
servces: kh$ang tn ph tr hoc thu v hng ha hay dch v#.
Age-group /edz grun:p/ (=age-braket)(peope n a) perod fe between
two(often specfed) ages: (nhng ng)+ vo th k ca sng g ha
a tu(thng c nh r),cng ga ha nhm tu.
Baance /bs/ n.(fnance) dfferent between two coumns of an
account:s d(t kh$ang-d c/d n );amount(of money)st owed after
some payment has been made: s tn cn n sau mt n thanh tan.
Bank draft /b?k drf/(document used for)the transferrng of money
from one bank to another :t u c dng ) chuyn tn t" ngn
hng ny sang ngn hng khc:ch phu ngn hng,sc bo ch.
Bear out /be a t/ phr v.confrm:xc mnh
Cf /;s: a ef/ (commerce) cost, nsureance and freght (ncuded n the
prce): (thng m)g vn, ph bo hm v ph v!n chuyn(c tnh
trong g bn).
Commtments /kmtmnt/ n.thng one has promsed to
do.pedge,undertakng: u ng ta h m,cam kt cam oan,kh
c(gao ko); gao c.
Coverng eter /kv? et
r
/etter send wth a document,or wth
goodsetc,typcay expanng the contents: th g thch km theo v)n
bng hoc hna ha g, .
Devces /drvas/ n.(terature) metaphor, combnaton of words, ect used
by wrter to produce an effect on the reader: (v)n) phng php n
d#,kt hp t".do ng vt s, d#ng gy n tng cho ng c,
t".
Duedate /d|u: dent/date of payment: ngy o hn ;ngy thanh tan
Encouragng /mkr m/ ad|.ng khch ; phn kh+.
Formates /f:mts /n.th t#c
In the hand of /n hndz v/ dm. In ones possesson, contro and
care: thuc quyn s; hu,km sat nh u.
Indebtedness /ndetdns/ n.owed money:tn n.
Inst./nst/ (commerce) nstant (of ths month) thng ny.
Out of the way /at f we/dm.that; n th$a;kh,;h*o nh;khng
hp th; thng.
Pck up /pckp/ phr v.t)ng n; pht trn.
Wt Vp
Xh* lYm
Xhng $hi%p
Remttance /rmtns/ n.statement of sendng money to a person or
pace ,esp. by post: phu chuyn tn nht qua bu n.
Reta /r:te/ n.seng of goods,whch are usuay not for resae,n sma
quates to the genera pubc:vc bn r*.
Sow /s / ad|. ch!m.
The market /ma:kt/ n.nhng ng mua bn;(for)nhu cu(v).
To acknowedge an enqury /knud n nkwar/:bo nh!n c
nhu cu v thng tn.
To encose a cataogue /tu nk z a ktog/ km theo bng danh m#c
nh km.
To encourage further contact /nkrd f@:
r
kontkt/ khuyn khch
n c hoc tp xc thm na.
To pont out somethng /tu pnt at samm/u n u g ,ch ra u
g .
Lesson 3
Meetng arrangements
Sp xp h th o
Ngay sau kh c g thu chng ta thng n
How do you do, mr brown?
Xn cho ng brown.
Kh g thu chng ta c th n
Mss evans, may I ntroduce mr km.
Tha c evans t xn php c g thu ng km
Mrs knox,mss smth, ths s mr km.
Tha b kmox,c smth, y ng km.
Mrs brown,ths s mr km; mr harrs
Tha b brown, y ng km,ng harrs.
V"a ch tay v"a ch tay v"u g thu.
Tha b |ones y ng km v ng harrs.
Mr morgan,(ths s)mr km and mr harrs.
Tha ng Morgan,(y ) ng km v ng harrs.
Cu cho x gao ban u.
How do you do?m verry happy to meet you.
Xn cho.t rt sung sng c gp ng.
Hoc:
Im very happy to make your acquantance.
T rt sung sng c quen bt ng.
Ive heard so much about you
T nghe n rt nhu v ng.
Ive been ookng forward to ths occason.
T mong ch c dp ny u r'.
Mode daogs
1
A:dd you fnd you hote comfortabe?
B:yes qute comfortabe.
A:et me buy you a drnk, and we can tak over the schedue.
B: good.
A: at the hote ounge) how ong w you stay n seou?
B :I hope we can wnd up your negotaton by Frday.
A:that woud be suffcent tme to compete them.
2
A:coud you arrange a meetng wth you boss.
B:of course.ve arranged for you uncheon meetng wth my boss?
A: Fne.
B:and heres your chedue for tomorrow.
A: thank you.
B: youre wecome.you be spendng most of t tourng a factory.
And you be havng dnner wth my manager n the evenng.
3
A: (n the offce)
You have ance offce.
B: thank you.pease come aong.we can tak n the conference room.
A: a rght.
B: pease have a seat and make yoursef comfortabe.my manager w be
here soon.
A:I see.
B: woud you ke coffee or somethng cod?
A: coffee woud be fne.
Cu tha mu:
A: ng thy khch sn c y tn ngh khng.
B: d,kh tn ngh.
A: t g cho ng th g ung v ta bn v ch trnh m vc.
B: hay y.
A: (t phng khch ca khch sn) ng s( u seou bao u?
B: t hy vng chng ta c th kt thc nhnmg cuc thng ng trc
th su.
A: th th chng ta c th gan han tt cng vc.
2
A: ng c th thu xp mt cuc gp g; v sp ca ng khng?
B: ng nhn c.t sp xp cuc gp g; ca ng v sp ca t
vo bu )n tra.
A:hay y.
B: v tha y ch m vc ca ong vo ngy ma.
A:cm n ng.
B: khng c ch.ng s( b$ hu ht th gan theo ch nh tham
quan nh my.v ng s( dng bu t v gm c ca t vo bu t.
3
A: (trong v)n phng) ng c mt v)n phng xnh xn qu.
B: cm n ng.xn m ng no.chng ta c th n chuyn trong
phng hp.
A:qu hay.
B: xn m n' c t nhn,gm c ca t s( c mt ngay.
A: t hu.
B: m ng dng c ph hay th g nh nh?
A: c ph th tuyt.
B"i 2i
A: y khch sn ca ng. t gp ng m th t#c t quy gao
dch.
B: ng t, t qu.
A; (trong phng khch sn)t ngh ng mn san ' v tm r,a thay
qun o. B: vng. Cho t mt t tm v thay '.
A: c t" t". t s( tr+ vo kh$ang 6 g.
B: c th n c th t s=n sng r'.
Cu tha b sung
X: t a ng danh thp gao dch ca t.
Y: t cng xn g, ng danh thp ca t.
X: v)n phng y cch y bao xa?
Y: Mt kh$ang 40 pht hoc hn mt cht nu xe c khng qu ng
c.
X: tnh hnh th tr"ng my ngy ny th no?
Y: kh tt.bun bn t)ng n vo nhng ngy ny.
X:t ph n ng kh no?
Y: vu ong n c 10 g sng ma.
Dch trc tha
6. you can wat here and I get the car.
7. saes have been sow for the ast few months.
8. we are passng yodo |ust now.
9. how often do you trave on busness?
10. Im gong to stay n Tokyo for fve days ths tme.
Pattern practce
3. ts very warm, snt t?
Ml3"nI
N:iOOling
P H'a"tiJ"l Ia1
.
4. that sounds encouragng
Thc t!p mu cu
@. tr m qu ph khng?
2.u nghe th!t ph n kh + :
Cc t" ng cn nh
Qin'Rg33I
Qai:
t'::iJic
M( m!1
Sa phTn
UVp
Wt Vp
Xh* lYm
Xhng $hi%p
Account /kaont/ n.statement of money pad or owed for goods or
servces: kh$ang tn ph tr hoc thu v hng ha hay dch v#.
Age-group /edz grun:p/ (=age-braket)(peope n a) perod fe between
two(often specfed) ages: (nhng ng)+ vo th k ca sng g ha
a tu(thng c nh r),cng ga ha nhm tu .
Baance /bs/ n.(fnance) dfferent between two coumns of an
account:s d(t kh$ang-d c/d n);amount(of money)st owed after
some payment has been made: s tn cn n sau mt n thanh tan.
Bank draft /b?k drf/(document used for)the transferrng of money
from one bank to another :t u c dng ) chuyn tn t" ngn
hng ny sang ngn hng khc:ch phu ngn hng,sc bo ch.
Bear out /be at/ phr v.confrm:xc mnh
Cf /;s: a ef/ (commerce) cost, nsureance and freght (ncuded n the
prce): (thng m)g vn, ph bo hm v ph v!n chuyn(c tnh
trong g bn).
Commtments /kmtmnt/ n.thng one has promsed to
do.pedge,undertakng: u ng ta h m,cam kt cam oan,kh
c(gao ko); gao c.
Coverng eter /kv? et
r
/etter send wth a document,or wth
goodsetc,typcay expanng the contents: th g thch km theo v)n
bng hoc hna ha g, .
Devces /drvas/ n.(terature) metaphor, combnaton of words, ect used
by wrter to produce an effect on the reader: (v)n) phng php n
d#,kt hp t".do ng vt s, d#ng gy n tng cho ng c,
t".
Duedate /d|u: dent/date of payment: ngy o hn ;ngy thanh tan
Encouragng /mkr m/ ad|.ng khch ; phn kh+.
Formates /f:mts /n.th t#c
In the hand of /n hndz v/ dm. In ones possesson, contro and
care: thuc quyn s; hu,km sat nh u.
Indebtedness /ndetdns/ n.owed money:tn n.
Inst./nst/ (commerce) nstant (of ths month) thng ny.
Out of the way /at f we/dm.that; n th$a;kh,;h*o nh;khng
hp th; thng.
Pck up /pckp/ phr v.t)ng n; pht trn.
Remttance /rmtns/ n.statement of sendng money to a person or
pace ,esp. by post: phu chuyn tn nht qua bu n.
Reta /r:te/ n.seng of goods,whch are usuay not for resae,n sma
quates to the genera pubc:vc bn r*.
Sow /s / ad|. ch!m.
The market /ma:kt/ n.nhng ng mua bn;(for)nhu cu(v).
To acknowedge an enqury /knud n nkwar/:bo nh!n c
nhu cu v thng tn.
To encose a cataogue /tu nk z a ktog/ km theo bng danh m#c
nh km.
To encourage further contact /nkrd f@:
r
kontkt/ khuyn khch
n c hoc tp xc thm na.
To pont out somethng /tu pnt at samm/u n u g ,ch ra u
g .
Lesson 3
Meetng arrangements
Sp xp h tho
Ngay sau kh c g thu chng ta thng n
How do you do, mr brown?
Xn cho ng brown.
Kh g thu chng ta c th n
Mss evans, may I ntroduce mr km.
Tha c evans t xn php c g thu ng km
Mrs knox,mss smth, ths s mr km.
Tha b kmox,c smth, y ng km.
Mrs brown,ths s mr km; mr harrs
Tha b brown, y ng km,ng harrs.
V"a ch tay v"a ch tay v"u g thu.
Tha b |ones y ng km v ng harrs.
Mr morgan,(ths s)mr km and mr harrs.
Tha ng Morgan,(y ) ng km v ng harrs.
Cu cho x gao ban u.
How do you do?m verry happy to meet you.
Xn cho.t rt sung sng c gp ng.
Hoc:
Im very happy to make your acquantance.
T rt sung sng c quen bt ng.
Ive heard so much about you
T nghe n rt nhu v ng.
Ive been ookng forward to ths occason.
T mong ch c dp ny u r'.
Mode daogs
1
A:dd you fnd you hote comfortabe?
B:yes qute comfortabe.
A:et me buy you a drnk, and we can tak over the schedue.
B: good.
A: at the hote ounge) how ong w you stay n seou?
B :I hope we can wnd up your negotaton by Frday.
A:that woud be suffcent tme to compete them.
2
A:coud you arrange a meetng wth you boss.
B:of course.ve arranged for you uncheon meetng wth my boss?
A: Fne.
B:and heres your chedue for tomorrow.
A: thank you.
B: youre wecome.you be spendng most of t tourng a factory.
And you be havng dnner wth my manager n the evenng.
3
A: (n the offce)
You have ance offce.
B: thank you.pease come aong.we can tak n the conference room.
A: a rght.
B: pease have a seat and make yoursef comfortabe.my manager w be
here soon.
A:I see.
B: woud you ke coffee or somethng cod?
A: coffee woud be fne.
Cu tha mu:
A: ng thy khch sn c y tn ngh khng.
B: d,kh tn ngh.
A: t g cho ng th g ung v ta bn v ch trnh m vc.
B: hay y.
A: (t phng khch ca khch sn) ng s( u seou bao u?
B: t hy vng chng ta c th kt thc nhnmg cuc thng ng trc
th su.
A: th th chng ta c th gan han tt cng vc.
2
A: ng c th thu xp mt cuc gp g; v sp ca ng khng?
B: ng nhn c.t sp xp cuc gp g; ca ng v sp ca t
vo bu )n tra.
A:hay y.
B: v tha y ch m vc ca ong vo ngy ma.
A:cm n ng.
B: khng c ch.ng s( b$ hu ht th gan theo ch nh tham
quan nh my.v ng s( dng bu t v gm c ca t vo bu t.
3
A: (trong v)n phng) ng c mt v)n phng xnh xn qu.
B: cm n ng.xn m ng no.chng ta c th n chuyn trong
phng hp.
A:qu hay.
B: xn m n' c t nhn,gm c ca t s( c mt ngay.
A: t hu.
B: m ng dng c ph hay th g nh nh?
A: c ph th tuyt.
Lesson 2]
MAKING AN INTE)NATIONAL CALL
GI IN THOI ^U6C T
H i tho i m u
1
A:(on th, 'hon,) Heo.Id ke to ca Be|ng.
0/i !ua in thoi15in cho,cho ti ni my vi ng d"y Bc
Rinh vi#
B:On moment,pease.I get an overseas operator for you.
5in i mt cht#%i " ni n t#ng i cho ng#
A:Thank you.
Cm n ng#
C:Ths s the overseas operator.May I hep you?
%#ng i xin ngh,#%i c th gi' g khng ?
A:Yes,Id ke to ca to Be|ng.The number s 6769-1611.
7"ng,ti mun gi n Bc Rinh, in thoi l T[Tb\WTWW#
C:Is ths a person-to-person or staton-to-staton ca?
;ng mun gi !ua t#ng i hay in thoi !ua tr gi' ca in
thoi vin?
A:I want to make a person-to-person ca to Mr.Park.
%i mun gi !ua t#ng i cho ng Uark#
2
A:(Nn th, 'hon,) what number are you cang?
0/i !ua in thoi1;ng mun gi n thu bao no?
B:Be|ng 6575-3536.Id ke to make a ca to Mr.Andy Park.
B,ihing T_[_\-_-T#%i mun gi in thoi n ng &ndy Uark#
A:How do you spe hs name?
;ng c th nh vn tn ca ng y c khng?
B:A-N-D-Y P-A-R-K.
&\/\2\d U\&\:\R#
A:I see.
%i hiu#
B:How ong w t take to get through to Be|ng?
Bao l"u mi c th lin lc vi B,ihing?
A:A bout two mnutes, sr.
%ha ng,khong Z 'ht #
B:Whats the to?
Uh9 in thoi l bao nhiu?
3
A:(Nn th, 'hon,) Overseas Operator.May I hep you?
0/i trong in thoi1%#ng i xin ngh,#%i c th gi' c g
khng ?
B:Id ke to ca to Be|ng.Ths s a coect ca
%i mun gi in thoi n B,ihing,bn ngh, tr tin#
A:What number do you wsh to ca?
5in cho bit in thoi ng mun gi n?
B:6782-3080.
T[YZ\-.Y.#
A:Who woud you wsh to take to?
;ng mun ni chuyn vi ai ?
B:I take to anyone.Its my offce.
/i chuyn vi ai c'ng c# l vn 'h+ng ca ti#
A:What s the number youre cang from?
;ng gi t in thoi no?
B:Im cang from Chcago,(312)674-8891.
%i gi t Chicago, 0-WZ1T[^\YYbW#
A:Thank you.I ca you back when your party s on the ne.
Cm n ng khi no bn kia bt my ti " gi cho ng#
4
A:(Nn th, 'hon,)Operator.May I hep you?
0/i !ua in thoi1 %#ng i xin ngh,#ti c th gi' c g cho
ng khng?
B:Yes,Id ke to pace a staton ca to New York.The number
s(212)564-6095.
7"ng ti mun gi in thoi n /,< dork c ! tr gi' ca nh"n
vin in thoi#M in thoi l 0ZWZ1 _T^\T.b_#
A:Who do you want to speak to?
;ng mun ni chuyn vi ai?
B:Mr.|ohn Smth.And ths s Tony L,Room 803.
;ng 6ohn Mmith#%i l %ony Bi,'h+ng Y.-#
A:How woud you ke t bed,sr?
;ng mun thanh ton th no ?
B:B t to my room,pease.
5in mang ho n n 'h+ng ti#
A:Pease hang up and wat t we ca you back.
5in ng c' my v ch chng ti gi li#
H i tho i # sun%
A:May I speak to Mr.Watson n the Export Department?
Bm n cho ti g' ng 8aton 'h+ng 5ut khu c khng?
B:Hod on a mnute,I connect you.
5in ng i mt chc ti " ni in thoi cho ng#
A:Ths s Atantc Company.May I hep you?
Cng ty &tlantic xin ngh,#%i c th gi' g ?
B:Yes.May I have Ext.2147?
7"ng#Cho ti ni ti ZW^[ c khng?
A:Can I make a drect-da ca to Korea from my room?
%i c th gi tr!c ti' ti ?n =uc b.ng my t 'h+ng ti khng?
B:Yes,you can.Pease da 0-00-81.then the area code and the
number Korea.
7"ng c #5in ng !uay .\..\YW#%i' l m> v3ng v in
thoi ?n =uc#
A:The connecton s bed and I Cant hear we.w you put me
through agan?
ng d"y rt ti,ti khng th ngh, rK c#ch c th gi li gi'
ti c khng ?
B:Im awfuy sorry for the troube.I connect you agan.
:t xin l$i v ! c ny#chng ti " gi li cho ng#
Business A56i7e
Kh g n tho quc t,bn c th a chn mt trong cc hnh
thc g sau sao cho ph hp v mnh:
1.G n tho qua n tho vn (staton-to-staton ca/staton
ca)
N v tng s n tho bn cn g,d a nghe n tho ,b n
u ph thanh ton t" kh bt u cuc n cho n kh kt
thc,nhng hnh thc g ny r* hn g trc tp qua tng .
2.G n tho qua tng (person-to-person ca/person ca)
N v tng s n tho bn cn g n v n r b n c n gp
a,phng thc tnh tn n tho t" kh phng bt u
nghe n kh kt thc,tn n tho tnh theo t"ng gy,g g
tng cao.
Nu bn nh!n n tho khng ph c nhn m phng,ban th
cng co nh n tho c nhn (nh v d# 3 trong b ny).kh
mun g n tho qua n tho vn,bn c th n:
Operator,I want to make a person-to-person ca to Boston.
The name of the party I want to speak to s Mr.Brown.
Ch i,ti mun gi in gi in thoi !ua t#ng i n Boton#%i
mun ni chuyn vi ng Bro<n#
3.n tho phng tr tn (coect ca):
L n tho ng nghe ph tr tn,v th tng thng ph
h$ kn ca bn nghe xong m n ng dy cho bn.Nhn vn
n tho c th h$ :
Ths s the Unted states cang.you have a coect ca from
Mr.Smth n San Francsco.W you accept the charges?
Chng ti gi n t Q8#;ng c mt cuc in thoi gi t ng
Mmith Man grancico#;ng c ng ( thanh ton tin in thoi
khng?
Yes,I w.w you et me know the tme and the charges after the
ca?
7"ng ti ng (#Mau cuc in thoi,xin cho ti bit thi gian v
tin 'hi thanh ton#
4.n tho thanh ton qua th* tn d#ng(credt card ca)
T!n d#ng cc thanh ton b&ng Credt card ang rt pht trn trn
th g,cch thanh ton ny rt thu!n tn cho nhng ng ang
du ch.Cng c th khng cn thng qua tng ,bn c th quay
s trc tp.Hn nay + nc ta c dch v# ny.
Lesson 2K
MAKING AI)LINE T)A&EL A))ANGEMENTS
I DU L 7CH B8NG M/- BA-
H i tho i m u
1
A:(Nn th, 'hon,) Pan Am Reservatons.May I hep you?
0/i !ua in thoi1 Uh+ng v* Uan &m xin ngh,#Chng ti c th
gi' g khng ?
B: I want to fy to L.A.the day after tomorrow.Can I reserve a seat?
%i mun bay n B#&#trong ngy kia#&nh cho ti t ch$ c
khng?
A:Is ths economy cass or frst cass?
;ng mun t khoang kinh t hay khoang hng nht?
B:Economy cass.
Rhoang kinh t#
A:We have Fght 203 eavng at 3:20,arrvng at 4.
Chuyn bay th% Z.- ca chng ti ct cnh lc -eZ.,h cnh lc
^e..#
B:Thats perfect.Pease book me on that fght.
%t !u#cho ti t v* cho chuyn bay ny#
A:Yes,sr.May I have your name and teephone number?
7"ng, tha ng#ng lm n cho bit tn v in thoi?
2
A:(Nn th, 'hon,) parker Trave Agency.
0/i !ua in thoi1 %rung t"m l hnh Uark,r xin ngh,#
B:Woud you te me f theres a mornng fght from new York to San
Francsco on march 20?
Ch lm n cho ti thng tin v chuyn bay vo ng ngy Z. thng
- t /,< dork n grancico?
A:Theres a non-top fght eavng from Kennedy Arport at 7:30
[e-. c mt chuyn tr!c thng xut 'ht t "n bay R,nn,dy#
B:I wont be abe to get up that eary.
Mm !u ti khng n k'#
A:Then,Unversa Fght 608 eaves at 10:00,but t has an hours
ayover n Chcago.
7y c+n chuyn bay T.Y ca mniv,ral vo lc W.e..,nhng my
bay " dng li chicago W ting#
B:What tme does t arrve n San Francsco?
Qy gi th n Man grancico?
A:It 12:15.W that be satsfactory?
WZeW_,nh th chc " th9ch h' hn?
B:Yes,thats fne.
7"ng th th tt ri#
3
A:(Nn th, 'hon,) Im cang to confrm my reservaton.
0/i trong in thoi1 %i gi n xc nhn v* t#
B:Your name and the fght number,pease.
5in ng cho bit tn v chuyn bay#
A:My name s Tony L.The fght number s 504 on the 8
th
of ths
moth from New York to Chcago.
%n ti l %ony Bi#M my bay l _.^,bay t /,< dork n Chicago
vo ngy Y thng ny#
B:|ust a moment,pease.OK,Ive confrmed your reservaton.
5in ng i mt cht)c ri,ti > xc nh v* t cho ng#
A:Thank you very much for your hep.
Cm n anhPch > gi'#
B:Youre very we come.Is there anythng ese I can hep you wth?
Rhng c g#chng ti c th gi' g c ng na khng?
4
A:Good mornng,sr.Your tcket,pease.
Cho ng#v* ca ng "y #
B:Fght 203 to San Francsco.
Chuyn bay Z.- n Man grancico#
A:May I see your passport?
5in ng xut trnh h chiu?
B:Yes.Here t s.
7"ng "y #
A:Smokng or non-smokng?
;ng ngi ch$ c 'h*' ht thuc hay khng
B:Smokng,pease.
Cho ti ch$ c 'h*' ht thuc#
A:That be 11c.Any baggage,sr?
7y xin ng ngi gh WWc#ng c hnh l9 khng ?
B:Yes,these two peces and one carry-on.
C,ti c Z th% hnh l( g-i v mt th% hnh l( mang th,o ngi#
A:Your fght w be boardng at Gate 32 at 6:20.
T gi Z. 'ht my bay ca ng " u c-a ln -Z#
H i tho i # sun%
A:Whats frst cass fare to New York?
@i v* ca gh hng nht n /,< dork l bao nhiu?
B:The fare s 180$.
WY. la#
A:Is the fght on schedue?
Qy bay c ct cnh ng gi khng?
B:Yes,It s on tme.
C,my bay " ct cnh ng gi#
A:frst cass and economy cass are both competey occuped.
@h hng nht v gh kinh t > ht#
B:W you put me on the watng st?
&nh c th ghi ti vo danh ch ch c khng?
A:Id ke to change my routng.
%i mun #i v* my bay#
B:May I have your name and fght number?
5in ng cho bit tn v hiu my bay?
Business A56i7e
Ra nc ngo b&ng my bay,tt nht bn nn nh trung tm
hnh(trave agency)m th t#c gp bn.kh mun t v my
bay,bn nn n phng v(reservaton desk)ca cng ty hng
khng h$ v th gan xut pht,th gan h cnh ca
my bay nh:
Do you have a fght from New York to Boston on |un.10?
Cc anh c chuyn bay t /,< dork n Boton vo W. thng T
khng?
Id ke to reserve two economy cass seats on october 24.
%i mun mua Z v* kinh t vo Z^ thng W.#
phng trng hp nhng vc khng mong mun c th xy
ra,tt nht bn nn h$ r tn ca nhn vn phng v(cerk) v xc
nh!n ch ng'(confrmaton),nh:
Id ke to confrm my reservatons.My name s Bruce Lee.
I have a reservaton on fght No.331 from new York to Hawa on
September 14.
%i mun xc nhn ch$ ngi > t#%n ti l Bruc, B,,#
%i > t v* cho chuyn bay --W t /,< dork n ?a<aii vo
ngy W^ thng b#
Ba ngy trc kh bay,bn nn xc nh!n ch ng',phng trng
hp b hu9 v t.
Th"8 <i th)i %i"n #"8
Trong trng hp bn mun thay th gan bay,bn nn g n
tho n cng ty hng khng thng bo.
Id ke to change my fght reservaton.
%i mun #i v* my bay#
Id ke to change my reservaton from an economy cass to a frst
cass.
%i mun #i v* kinh t thnh v* hng nht#
Nu bn mua v my bay,bn c th a v n phng v gn
nht(arne offce) yu cu c v,g "revadate"(xc
nh gh)(=reconfrm).
Nu bn v ca cng ty hng khng bn mua v,bn c
mn ph .nu bn sang cng ty hng khng khc th g v
c th thay .v th tt nht bn nn hng ch t mc t a vc
v.
Lesson 3N
AT AN EME)GENC-
T)NG HP KH9N C:P
H i tho i m u
1
A:(Nn th, 'hon,) Heo,ths s Davd Wang.Your name was
recommended to me by the Amercan consuate.
0/i !ua in thoi1 Cho ng,ti l 2avid 8ang#B>nh ! !un Q8
> gii thiu ng cho ti#
B:What can I do for you?
%i c th lm g gi' ng?
A:I am not feeng we.Im vstng your cty on busness.
%i cm thy khng c kho&#%i n thnh 'h ca cc ng
cng tc#
B:What exacty s botherng you?
:t cuc l c vn g?
A:I have a sharp pan n my stomach.Coud I come to your offce
now?
B*ng ca ti t! nhin au !u#%i c th n vn 'h+ng ca ng
khng?
B:I have an openng at 10:30 ths mornng.W that be convenent?
Mng nay,chng ti " m c-a vo lc W. gi -. 'ht#/h th c
tin cho ng khng?
A:That w be fne.thank you.
%h c'ng c cm n ng#
2
A:What seems to be the probem?
?nh nh c vn g th 'hi?
B:I have a bed case of darrhea.
%i b tiu chy nng
A:Have you had anythng unusua to eat n the past few days?
Qy ngy gn "y ng c n mn g l khng?
B:Not that I can thnk of.
%i ngh/ l khng#
A:It doesnt ook ke anythng serous to me.
5,m ra khng nng lm.
B:Thats a reef.can I contnue my trp?
%h th ti yn t"m ri#%i c th ti' t*c i du lch c khng?
A:Sure.But try to get some rest.I |ust wrte out a prescrpton for
you.
%t nhin ri#%uy nhin ng cn ngh/ nghi y #%i " k n
thuc cho ng#
3
A:What can I do for you,sr?
%i c th gi' g c ng?
B:Do you have somethng for a cod?
;ng c thuc cm khng?
A:Any Partcuar barand?
;ng mun loi thuc no c bit ah?
B:No,pease suggest a good one.Im not famar wth Amercan
brand.
Rhng,xin gii thiu cho ti loi thuc tt#%i khng bit nhiu v
cc loi thuc ca Q8#
A:Ths s the current number one brand n Amerca.
"y l loi thuc tt nht Q8 hin nay#
B:A rght.How often do I take t?
7"ng#mng nh th no "y ?
A:You shoud take ths three tmes a day wthn 30 mnutes after
meas.I gve you to days worth.
khong -. 'ht th ung#%i bn cho Qt ngy ng nn ung -
ln,n xong ng lng thuc ung trong Z ngy#
4
A:(Nn th, 'hon,)Id ke to report a burgary.
0/i trong in thoi1 %i mun trnh bo v v* trm#
B:Where are you?
;ng ang "u?
A:Im stayng at the Hton Hote,Room 803.
%i 'h+ng Y.-,khch n ?ilton#
B:When dd the theft occur?
7* trm xy ra khi no?
A:Sometme ths mornng.I thnk.When I returned to my hote room
ths afternoon,I found my camara mssng.
%i ngh/ l ng nay##Chiu nay khi ti v 'h+ng khch n,ti
'ht hin mnh b mt chic my nh#
B:Was anythng ese stoen?
/goi ra c+n b mt th% g na khng?
A:No,I paced a my other vauabes n the hote safe.
Rhng ti > ct tt c nhng c gi tr di k*t t ca khch
n ri#
B:We w be rght over.
Chng ti " n ngay#
H i tho i # sun%
A:Operator,I need to see a doctor.
Ch i ti mun g' khm bc 8#
B:Rght away?Is t serous,sr?
/gay b"y gi ,c nghim trng khng ?
A:Do you have any nsurance?
;ng c bo him khng?
B:No.I pay n cash.
Rhng#%i " thanh ton b.ng tin mt#
A:I accdentay broke my gasses.Coud you make a new par for
me?
Rhng may,ti > nh v, k9nh ri#&nh lm n thay cho ti k9nh
khc c khng?
B:Do you have the prescrpton?
C ch dn ca bc 8 khng?
(ch :trc kh mua knh,trc ht bn ph n bc s: km tra
th c,sau mua knh theo ch dn ca bc s:.)
A:Id ke to report a theft.My camera was stoen.
%i mun trnh bo v mt v* trm#my nh ca ti b n trm ri#
B:When dd t occur?
Qt t khi no?
Business A56i7e
"Sng c khc,ng c c",nu trong th gan cng tc,bn b
m,b )n trm hoc gp ta nn gao thng + nc ngo,kh bn
c th p d#ng nhng phng n sau:
1HB1 +m
Nu cm thy khng kho* bn nn khm bc s: ngay,bn c th
tm tn v s n tho ca bnh vn qua danh b n tho,sau
kh h%n qua n tho,bn c th trc tp n khm.L ph khm
v u tr + Au M: c tnh rng,bc s: ch y tn khm bnh v
tn k n,thuc ung cho bnh nhn do bc s: ch nh,ng
bnh s( n hu thuc mua thuc theo ch nh ca bc
s:.thuc tu chy,thuc cm c th t mua + bn ngo.D y
nhng mu cu thng dng kh b m:
I fee very sck.
%i cm thy mPbun nn#
I thnk I have a fever.
%i ngh/ mnh b t#
I have a cod and a hackng cough.
%i b cm v ho
I have a headache and chs.
%i au u v b cm lnh#
I have a sore throat and cant take any food down.
%i b au hng v khng n c#
I have a stomachache.
%i b au b*ng
I have a perng pan n my chest.
%i b au nhi ng!c
I have an earache and fee dzzy.
%i b au tai v chong vng#
I have my ebow twsted.
%i b bng g"n khu6u tay#
I have a darrhea.
%i b tiu chy#
2HB1 tBmQ7Y
-Nn hn ch mang theo tn,cc ' v!t c g tr hoc tn nn ct
g trong kt st(safedepost box)ca khch sn.
-Khng nn n nhng n t t)m,t ng.
-Kh b bn xu hnh hung,nn m theo yu cu ca chng g
tnh mng ca mnh.
3HT"i nn %i"o thIn%
-Nu bn gp ta nn kh t xe,hy g n tho cho cnh st v
bnh vn,bm s "0" bo co v a m v tnh hnh v# vc.
-Kh xy ra tay nn,nht nh bn khng c n: "I am sorry",v
nu n nh v!y c ngha bn th"a nh!n do mnh,khng
nhng khng c cho bn kh cnh st n u tra m cn b
tht kh nh tn bo hm.
B"i L7hu" #iet M
b/v!n hnh:
nstructng ets take the da tye frst.
The da sprng can be ad|usted.
The da mechansm s smpe to repace.
The push-button type can be used n ether anaog or
dgta systems.
It s a tte more dffcut to repar.
Pease read the nstructon.
Demonstratng now,ooks at ths chart.
These buttons are for outsde nes.
To get an outsde number press ths botton frst.
Then,press the number you want.
Touse number n the memory press ths botton, then
ths one.
Cautonng aways press the hod button before tryng to transfer a
ca.
Encouragng ths phone seems hard to use at frst.
But ts easy onve you get the procedures down.
output
Hng dn trc ht chng ta hy s, d#ng a n tha quay s.
La n tha a s xo c th u chnh c.
La n tha a s c hc thay th d dng.
La n tha c bm nt c th c ng ta s, d#ng
b&ng c h c s n th!p phn.
La ny sa cha kh kh kh)n.
Xn c ch dn.
G thch by g hy nhn vo s ' ny.
Nhng nt ny c th dng cho ng dy bn nga.
g mt s + nga u tn hy nhn nt ny.
Sau ,nhn nt m bn mun g.
s, d#ng nnhng s trpng b nh hy nhn nt
ny,r' n nt ny na.
Th!n trng bao g cng bnhn nt g my trc kh mun chuyn
cuc n m.
Khuyn khch a n tha ny m u hnh nh kh s,
d#ng.nhngnp s( d dng mt kh bn t cch s,
d#ng.
Hu n)ng
MODEL DIALOGS
1
A: these are our new modes
B: what are ther strong pont.
A:theres a ot to be sad for them.n the frst pace,they are more
durabe than any smar ones on the market.
B: why dose t wear onger than the other?
A: the yarn s carefuy seected for quaty and woven very tghty n the
fabrc.
B: can you eave these sampes wth us?
A: how ong do you want to keep them?
2
A: whats the measurement?
B: ths has 1.5kg per ten pack bag.
A: how do you pack them?
B: ten peces n the paper box; 20 boxes n a wooden case.
A: what s the measurement of one case?
B: eght cubcfeet per case.
A: I see.
3
A: ths s our newest product.
B: the fnsh s superb.how strong s t?
A: ts about 15kg/cm
2
,twce as strong as the usua one.
B: what knd of shapes are avaabe.
A: I thnk ts an exceent product.
B: Im happy to hear that.
C=u <+i th."i mu
1
A: y nhng mu hng m nht ca chng t.
B: nhng u m ca chng g.
A: v chng ht c nhu m c sc ng n.m u tn
chng bn hn bt c mt hng no cng a trn th trng
B: t sao chng bnn hn nhng mt hng khc.
A:s v c tuyn a k ;ng c cht ng tt v chng c dt
rt chc b&ng cc a s ny.
B: ng c th gao cho chng t nhng mu ny khng?
A: ng mun g chng bao u?
2
A: khun kh th th no?
B: c m ng g ng 1 kg r;.
A: ng ng g nh th no?
B: m mn gtrong mt hp gy,20hp vo mt thng g.
A: kch thc nt thng nh th no?
B: m thu2ng tm ft kh.
A' t hu.
3
A:y sn phm m nh ca chng t.
B' vc han tt n th!t tuyt v. n chu c c bao nhu?
A' kh$ang 15 kg trn mt cm
2
, chc gp a bnh ht"ong.
B' ng c nhng a ku dng g?
A: nh ng bt y,s=n c ba ku dng.
B: t cho r&ng n mt sn phm c sc.
A:t sung sng nghe c ng n nh th.
4
A:how many coors are avaabe for ths tem?
B: we have two standard coor. What coor do you refer?
A: I refer ghter one.then t w cater more to teenagers
B: Id say t woud.f the quatty s 10000 sets or more, you may choose
any coor you ke.
A: how much can you suppy per month?
B: our monthy producton capacty s 50000 sets.
(U)THE) DIALOGS
3: whats the matera?
-: ths s made of goat eather.
3: how many desgns do you have?
-' we are three desgns n the grade.
3: woud t be possbe to chance the product sght?
-: we,how?
3: thats a I have to te you about our newest mode.
-:thank you.
O)AL COMPOSITION
1. y mt hng c nhu ng a chung trong n)m nay.
@. c my ny t ng han tan.
3. tu th ca sn phnm ny u hn gp ha n so v bt c sn
phm no cng a c trn th trng.
4. c ny c ch to b&ng nguyn u nga nh!p.
A. khng cn ph o nga g v cht ng.chng t h m bo.
4
A' o mt hng ny c s=n bao nhu mu?
B: chng t c 2 mu chun.ng htch mu no hn?
A' t thch c mu t hn.o y th thch hp v tu tr* hn.
B: t mun n cng ng nh th y.nu s ng t" 10000 b tr+ n
th ng c th chn bt c mu no ng thch.
A: m thng ng c th cung cp bao nhu?
B: n)ng sut sn ng hng thng ca chng t 50000 b.
Cu tho b sung
3: cht u g th?
-' c ny c m b&ng da d.
3: ng c bao nhu ku?
-'o chng t c ba ku.
3: g m c th thay sn phm y cht nh nh?
-: sao,ng mun th no?
3: ch c th th m t ph k ra cho ng v nhng mu m nht
ca chng t.
-: cm n ng.
D17h tB;7 thoi
1. ths s a hot tem ths year.
2. ths machne s fuy automatc.
3. the fe of ths product s more than twce as ong as that of any
smar one on the market.
4. ths s made of an mported matera.
5. no need to worry about quaty. We guarantee.
PATTE)N P)ACTICE
1.ts about twce as strong as the usua one.
Three tmes agger than
10% hgher than
5cm onger than
2.woud t be possbe to change the product?
Dscuss t over unch
Meet on Tuesday
Let me know the resut
Th;7 t"Y mu 7=u
1.n chc B& ng kho ng ha n c bnh thng.
Ln hn gp 3 n
Cao hn 10%
D hn 5m
2.g m c th thay s n ph m c nh?
Tho u!n u + ba )n tra.
Gp vo th 3
Cho t bt kt qu
C;7 t< n% 7n nh
A77ount Ben5eBe5 /kant rendd/ n. an unpad amount recorded n a
statement of accont, detas of whch were n a prevous satatement: s
d n chuyn tp, s d n mang sang.
B"@"n7e /bns/ v.the mount of money st owed after some has beeb
pad: tn cn n ,s d n.
C"BBi"%e /,krd f:wd/ n. a condton of sae where the cost of
transportng good s pad by the sender: vn ph do bn g, hng tr.
7"sh 5is7ount /kf dska nt/ n a prce reducton gven f a buyer pays
mmedatey or before a 7eBt"in 5"te: chc khu thanh ton tn mt.
7"teB to /ktr t/ phr v. thch hp,ph#c v#.
7hejue /t ek/ n. a speca prnted form fed n and sgned by a
person(the drawer) askng a #"nF (the drawee) to pay a sum of money
to someone (the payee): t st,ch phu
7Y5 ( cash on devery) /,kon dvr/ n. an arrangement by whch
goods are sentto a buyer on condton that they are pad for when they
arrve: tr tn kh gao hng.
CBe5it /kredt n t/ n. an arrangement where goods anhd servces can
be receved now and pad to ater, wthn an agreed perod: s cho thanh
ton sau; s cho thu tn hng dch v# tr sau.
Cu#i7 koot /k|u:bk fut/ n. ft kh(dn v !p phng tnh b&ng ft.
De#it note /debt n t/ n. a document that nforms a customer of
money owed to a company for goods or servces supped: gy bo n.
Due 5"te/d|u: det/ n. date of payment: ngy o hn.
DuB"#@e /d|urb/ ad|. bn.