COMPETITORS

Currently for its courier section, PosLaju is facing competition from private courier companies such as FedEx, TNT, DHL, SkyNet and many more. Poslaju also will compete with other courier companies such as GD Express Bhd , Nationwide Express Courier Services Bhd that have build in Malaysia. These companies have a highest technology use in their operation compared to the Poslaju. With this highest technology, it will meet the requirement for fast, efficient and reliable service for the speedy transfer of light-weight and high value goods between locations. These private companies also can deliver the item to all over the world compared to Poslaju that only can deliver the item at certain overseas country. Not all overseas country Poslaju can post the customers parcel or document. However, PosLaju is now undoubted leading courier and express mail service provider in the country. Poslaju still become a main choice by the customer due to its lower pricing and wide accessibility of counters and branches across the country. For domestic courier services for next day arrival (D+1), PosLaju charges between RM3.50-RM7.00 for the first 500 gram, as compared to private courier companies that charge between RM15-RM60 for the same parcel and delivery time. Poslaju can deliver documents or parcels at rural area without having difficulties. The parcel will be delivered on time as customer want. . Sometimes the private courier companies also need help from Poslaju to deliver their item to rural area that they cannot reached due to transportation and geographical problem. Our valued customers give a high level of confidence and trust on our courier services.

STRENGHT
Main choice for delivery service in Malaysia such as mail delivery and courier services. Customer give high confident level and trust on Poslaju to deliver their parcel and mail. The item will deliver on time and in a good condition.

Can deliver everywhere Poslaju will deliver the item everywhere including at rural area. Poslaju have wide accessibility of counters and branches across the country that make it easy to reach area that have transportation and geographical problem.

Competitive pricing against other courier service providers Poslaju have lower postage compared to other courier companies. It very affordable and cheap so all the costumers afford to use Poslaju to send parcel or document.

Network of over 1,000 branches or access points Customer can get Poslaju nearer their house. They no need to travel far away to use the Poslaju service. They also can use online service to get any information about service provide or to track their item at Poslaju website.

Dedicated workers Poslaju workers start their operation early in the morning. They manage the parcel and document and separate the item to each worker to deliver the item to costumer house. They will make sure the item deliver on time and the right location. To make sure the satisfaction of customer meet.

VISION
The trusted leader in the delivery of integrated physical and digital solutions

OBJECTIVE
Pos Malaysias 5 Business Clusters, aimed to provide quality, reliable, timely and innovative solutions to our customers, encompasses the following: 1. Communication and Distribution Solutions (CDS) Extending the scope of mail services, CDS leverages on the strength of our extensive physical delivery network to provide customers with total communications and distribution solutions. The conventional mail business forms the core component of CDS followed by other strategic initiatives such as PosEdaran and Direct Mail.

2. Supply Chain Solutions (SCS) SCS is formed to strengthen our domestic courier business, pursue international courier segment and venture into niche logistics.

PosLaju brand will drive the growth for both domestic and international courier businesses, whilst Al-Ajwa, logistics & warehousing business will complement and complete the services under SCS.

3. One-Stop Solutions (OSS) OSS focuses on providing convenience to customers by offering financial and insurance products and services as well as other retail offerings under one roof.

4. Digital Solutions (DS) All our digital based offerings including our wholly-owned subsidiaries, Datapos Sdn. Bhd. and Digicert Sdn. Bhd. will be consolidated under DS to ultimately offer total digital solutions.

This new cluster aims to strengthen our current businesses and explore to capitalization of digitization opportunities and trends.

5. International Business Solutions (IS) IBS manages the operations for cross-border mail and parcel services, as well as enhancing relationship with other international postal operators and aims to position Pos Malaysia as the leading international hub in the region.

Pos Malaysia International and Asia Xpress are part of the solutions provided under IBS.