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=r"ch c&c l7p# l7p th>c th', l7p @i-n, l7p !iA( 0hi'n B&c !Cnh D(an h? E@an !.( 2iFa c&c l7pG
KLn2 !' @i'( diMn dF li?( !' NO l", trao !Pi 2iFa c&c !Qi t6<n2 tron2 h? thQn2 =h6Rn2 chS c9 c&c th(%c t"nh v1 c&c ph6+n2 thTc tr(, nhUp get/set
KLn2 !' @i'( diMn c&c d8n2 2iao di?n, 2iao ti;p 2iFa n26Ri dLn2 v1 h? thQn2 MVi l7p @i-n th6Rn2 li-n D(an !;n :%t thi;t @C !.( v1o, ho4c !.( ra c/a h? thQn2
KLn2 !' :W hXnh c&c t"nh to&n v1 th(Ut to&n phTc t8p tron2 h? thQn2 C9 th' chS c.n dLn2 :%t l7p !iA( 0hi'n cho c&c h? thQn2 !+n 2i5n, :Vi ph6+n2 thTc l1 :%t h1: NO l", tXnh to&n !%c lUp
B[# MW hXnh h9a chTc n\n2 B2# MW hXnh h9a c&c l7p BZ# MW hXnh h9a ho8t !%n2
]7i :Vi ()e ca)e E0;t D(5 t^ pha ,-( c.(G, vi;t "t nh_t :%t )cenario cho ()e ca)e !_, M%t )cenario l1 :%t 0Cch @5n c th' 0hi n26Ri )O d n2 t6+n2 t&c v7i h? thQn2
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Mana2er lo2in# Y)e ca)e n1, cho ph`p n26Ri D(5n l" !\n2 nhUp theo t1i 0ho5n c/a :Xnh ]iew a repport# ()e ca)e n1, cho ph`p n26Ri D(5n l" Ne: :%t @&o c&o vA doanh th( ho4c tS l? phIn2 trQn2 Mana2e roo:# ()e ca)e n1, cho ph`p n26Ri D(5n l" th-:, ho4c )Oa, ho4c N9a thWn2 tin vA phIn2 c/a 0h&ch )8n
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-i.t /c0na$io ( )
Mana2e roo:# )cenario n2o8i l? cho th-: phIn2
[. bh*n vi-n D(5n l" c chJn chTc n\n2 D(5n l" phIn2 )a( 0hi lo2in. c :(Qn th-: thWn2 tin :%t phIn2 :7i. 2. Giao di?n D(5n l" phIn2 hi?n ra v7i Z n$t# th-:, )Oa, N9a phIn2 Z. bh*n vi-n c clic0 v1o n$t th-: phIn2. d. Giao di?n th-: phIn2 hi?n ra v7i c&c W nhUp# id phIn2, t-n phIn2, 0i'( phIn2, 2i& hi'n thC, :W t5, v1 2 n$t# n$t th-: phIn2, v1 n$t h/, @e. f. bh*n vi-n c nhUp c&c thWn2 tin phIn2 :7i v1o c&c W v1 clic0 n$t th-: phIn2 g. =hWn2 @&o phIn2 v7i id v^a nhUp !i tjn t8i hi?n ra. 7. c clic0 v1o n$t o0
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H(Wn ph5i n-( rp q !Cnh, : c !"ch c/a actor tr67c 0hi @rt !.( )cenario ho4c n2a, tron2 @67c [ C&c @67c l(Wn !&nh )Q thT t> t^ [ MVi :%t @67c chS c9 :%t h1nh !%n2 !+n. b;( c9 hai h1nh !%n2 trs l-n thX c&c h1nh !%n2 !9 ph5i cLn2 :%t ch/ th' Hai @67c li-n ti;p :1 c9 cLn2 :%t ch/ th' thX n-n 2%p l8i th1nh :%t @67c Scenario 0;t th$c 0hi ch/ th' @an !.( !8t !6<c : c !"ch @an !.( M%t )cenario c9 th' c9 nhiA( n2o8i l?, c&c n2o8i l? 20 c.n !6<c :W t5 h;t
=hWn2 tin tron2 :Vi @67c l1 ph5i c th', 0hWn2 !6<c vi;t ch(n2 ch(n2
]" d vi;t th; n1, l1 0hWn2 !6<c# [. bh*n vi?n clic0 v1o n$t N9a phIn2 2. Giao di?n tX: 0i;: phIn2 hi?n ra Z. bh*n vi-n nhUp t-n phIn2 v1o d. Giao di?n 0;t D(5 hi?n ra f. bh*n vi-n chJn N9a [ phIn2 g. H? thQn2 thWn2 @&o N9a th1nh cWn2 21
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Receptioni)t lo2in# Y)e ca)e n1, cho ph`p nh*n vi-n lM t*n !\n2 nhUp theo t1i 0ho5n c/a :Xnh Boo0in2 on )ite# ()e ca)e n1, cho ph`p nh*n vi-n lM t*n !4t phIn2 0hi c9 ,-( c.( t^ 0h&ch h1n2 t8i D(.,. Cancel on )ite# ()e ca)e n1, cho ph`p nh*n vi-n lM t*n h/, !4t phIn2 0hi c9 ,-( c.( t^ 0h&ch h1n2 t8i D(.,. Chec0in# ()e ca)e n1, cho ph`p nh*n vi-n lM t*n cUp nhUt thWn2 tin 0h&ch !i nhUn phIn2 Chec0o(t# ()e ca)e n1, cho ph`p nh*n vi-n lM t*n cUp nhUt thWn2 tin 0h&ch tr5 phIn2 v1 thanh to&n cho 0h&ch h1n2 23
-i.t /c0na$io (1 )
Scenario ch(an cho !4t phIn2 t8i chV
[. bh*n vi-n ti;p t*n c chJn chTc n\n2 D(5n l" !4t phIn2 )a( 0hi lo2in. c :(Qn th-: thWn2 tin !4t phIn2 do 0h&ch h1n2 B ,-( c.(. 2. Giao di?n D(5n l" !4t phIn2 hi?n ra v7i Z n$t# th-:, )Oa, h/, !4t phIn2 Z. bh*n vi-n c clic0 v1o n$t th-: !4t phIn2. d. Giao di?n tX: phIn2 trQn2 hi?n ra v7i c&c W nhUp# n21, @rt !.(, n21, 0;t th$c v1 n$t tX: 0i;:. f. bh*n vi-n c hei 0h&ch h1n2 B n21, @rt !.(, 0;t th$c :on2 :(Qn. g. nh&ch h1n2 B n9i v7i nh*n vi-n c n21, @rt !.(, 0;t th$c. 7. bh*n vi-n c nhUp n21, @rt !.(, 0;t th$c v1 clic0 n$t tX: 0i;:.
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SOa thWn2 tin phIn2 B9a thWn2 tin phIn2 34t chV
Chec0in SOa !4t phIn2 =r5 phIn2 t thanh to&n t8i chV
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ChJn :%t ()e ca)e tron2 :od(l c/a :Xnh E:1 @5n th*n cho l1 0h9 nh_t v1 ha, nh_tG ]i;t l8i ph.n :W t5 :od(l !9 tron2 pha ,-( c.( ]u l8i )+ !j ()e ca)e ]i;t [ )cenario ch(an v1 t_t c5 c&c )cenario n2o8i l? cho ()e ca)e !i chJn
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=r"ch c&c l7p th>c th' v1 c&c th(%c t"nh c/a ch$n2 B&c !Cnh D(an h? v1 t6+n2 t&c 2iFa c&c l7p n1, Bi'( diMn c&c thWn2 tin n1, tr-n )+ !j l7p E0hsi t8oG
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MW t5 ho8t !%n2 c/a Tn2 d n2 tron2 :%t !o8n v\n =r"ch c&c danh t^ N(_t hi?n tron2 !o8n v\n !9, coi nh6 l1 c&c Tn2 cO vi-n c/a l7p th>c th' B`t d(,?t t^n2 danh t^ v1 !A N(_t n9 l1 l7p th>c th' ha, l1 th(%c t"nh c/a l7p th>c th'
H6( q#
C9 th' tha, !o8n v\n tron2 @67c [ @wn2 c&ch tUp h<p c&c )cenario !i vi;t tron2 @67c tr67c 31
H? thQn2 ph c v ho8t !%n2 D(5n l" !4t phIn2 c/a :%t 0h&ch )8n. =ron2 !9, nh*n vi-n D(5n l" c9 th' D(5n l" thWn2 tin phIn2 v1 Ne: c&c @&o c&o. bh*n vi-n D(5n trC c9 th' D(5n l" c&c t1i 0ho5n n26Ri dLn2 h? thQn2. bh*n vi-n @&n h1n2 c9 th' !4t phIn2, tha, !Pi v1 h/, !4t phIn2 cho 0h&ch h1n2 thWn2 D(a !i?n tho8i. bh*n vi-n ti;p t*n c9 th' !4t phIn2, tha, !Pi !4t phIn2, h/, !4t phIn2, l1: th/ t c chec0in, chec0o(t v1 thanh to&n tr>c ti;p t8i chV cho 0h&ch h1n2. nhi thanh to&n c9 th' N(_t h9a !+n theo ,-( c.( c/a 0h&ch h1n2, @ao 2j: tiAn phIn2 v1 chi ph" c&c dCch v 2ia t\n2 c/a 0h&ch )8n :1 0h&ch h1n2 !i dLn2.
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H? thQn2 ph c v ho8t !%n2 D(5n l" !4t phIn2 c/a :%t 0h&ch )8n. =ron2 !9, nh*n vi-n D(5n l" c9 th' D(5n l" thWn2 tin phIn2 v1 Ne: c&c @&o c&o. bh*n vi-n D(5n trC c9 th' D(5n l" c&c t1i 0ho5n n26Ri dLn2 h? thQn2. bh*n vi-n @&n h1n2 c9 th' !4t phIn2, tha, !Pi v1 h/, !4t phIn2 cho 0h&ch h1n2 thWn2 D(a !i?n tho8i. bh*n vi-n ti;p t*n c9 th' !4t phIn2, tha, !Pi !4t phIn2, h/, !4t phIn2, l1: th/ t c chec0in, chec0o(t v1 thanh to&n tr>c ti;p t8i chV cho 0h&ch h1n2. nhi thanh to&n c9 th' N(_t h9a !+n theo ,-( c.( c/a 0h&ch h1n2, @ao 2j: tiAn phIn2 v1 chi ph" c&c dCch v 2ia t\n2 c/a 0h&ch )8n :1 0h&ch h1n2 !i dLn2. 33
H? thQn2, phIn2, 0h&ch )8n, nh*n vi-n D(5n l", @&o c&o, nh*n vi-n D(5n trC, t1i 0ho5n n26Ri dLn2, nh*n vi-n @&n h1n2, 0h&ch h1n2, !i?n tho8i, nh*n vi-n ti;p t*n, h9a !+n, ,-( c.(, tiAn phIn2, chi ph", dCch v 2ia t\n2. 3i?n tho8i nw: n2o1i ph8: vi c/a ph.n :A: x lo8i H? thQn2, ,-( c.(, tiAn phIn2, chi ph" l1 c&c danh t^ tr^( t6<n2 x lo8i B&o c&o n-n l1 :%t l7p @i-n h+n l1 l7p th>c th' bh*n vi-n D(5n l", nh*n vi-n D(5n trC, nh*n vi-n @&n h1n2, nh*n vi-n ti;p t*n !A( c9 th' l1 c&c danh t^ c th' c/a t1i 0hean n26Ri dLn2
3&nh 2i&#
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yhIn2# Roo: nh&ch )8n# Hotel =1i 0ho5n n26Ri dLn2# Y)er H9a !+n# Bill nh&ch h1n2# Client KCch v 2ia t\n2# Service
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M%t Hotel c9 nhiA( Roo:, :%t Roo: ph5i th(%c v1o :%t Hotel nh_t !Cnh M%t Roo: c9 th' !4t @si nhiA( Client, :%t Client l8i c9 th' !4t nhiA( Roo: t8i nhiA( thRi !i': 0h&c nha( x 3A N(_t th-: :%t l7p Boo0in2 M%t Boo0in2 c9 th' dLn2 nhiA( Service 0h&c nha(, :%t Service l8i c9 th' !6<c )O d n2 @si nhiA( Boo0in2 0h&c nha( x 3A N(_t th-: l7p Y)edService M%t Boo0in2 c9 th' !6<c thanh to&n nhiA( l.n 0h&c nha( n-n c9 th' c9 nhiA( Bill MVi Bill c9 tQi !a :%t Y)er lUp v1 nhUn thanh to&n. 36
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=o1n @% h? thQn2 dLn2 ch(n2 :%t l7p !iA( 0hi'n MVi :od(l dLn2 ri-n2 :%t l7p !iA( 0hi'n
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H7p !iA( 0hi'n cho :od(l Mana2er# Mana2erCtr H7p !iA( 0hi'n cho :od(l cd:in# cd:inCtr H7p !iA( 0hi'n cho :od(l Seller# SellerCtr H7p !iA( 0hi'n cho :od(l Receptioni)t# ReceptCtr
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MVi 2iao di?n Etran2 we@, {or:G n-n !' l1 :%t l7p @i-n MVi @&o c&o, @i'( :|( n-n !' l1 :%t l7p @i-n C&c thWn2 @&o, c&c thWn2 !i?p N&c nhUn c9 th' Ne: N`t t8o th1nh :%t l7p @i-n ho4c l1 th1nh ph.n c/a :%t l7p @i-n
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Giao di?n ch"nh# Roo:Mana2er}r: ChTc n\n2 th-:# {or: th-: EcddRoo:}r:G ChTc n\n2 )Oa# {or: tX: 0i;: ESearchEditRoo:}r:G, {or: 0;t D(5 Ech(n2 v7i SearchEditRoo:}r:G, {or: )Oa EEditRoo:}r:G ChTc n\n2 N9a# {or: tX: 0i;: ESearchKeleteRoo:}r:G, {or: 0;t D(5 dLn2 ch(n2 v7i SearchKeleteRoo:}r:. C&c dialo2 v1 cOa )P con !A( l1 th1nh ph.n c/a c&c {or: ch"nh 41
C# cla)). Bi'( diMn t-n l7p R# re)pon)i@ilit,. =r&ch nhi?: c/a l7p C# colla@oration. z(an h? c/a l7p
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]X h67n2 !Qi t6<n2 che 2i_( dF li?( c/a c&c l7p n-n 0hWn2 th' vi;t# H7p !iA( 0hi'n hi?n 2iao di?n D(5n l" phIn2
H7p Mana2erCtr 2Oi thWn2 !i?p ,-( c.( l7p Roo:Mana2er}r: hi'n thC 2iao di?n ch"nh
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MVi tr8n2 th&i h? thQn2 !6<c :W t5 @wn2 :%t hXnh chF nhUt nhi c9 :%t )> 0i?n EeventG N5, ra, thX tr8n2 th&i n1, )u ch(,'n )an2 tr8n2 th&i 0ia. Ch(,'n tr8n2 th&i @i'( diMn @wn2 :%t :i t-n, nhin l1 t-n c/a )> 0i?n C&c )> 0i?n v1 ho8t !%n2 t6+n2 t&c !6<c tr"ch ra t^ c&c )cenario =ron2 ]y# chJn new )tate :achine dia2ra:
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C&c ch/ th' h1nh !%n2 nw: tron2 ph.n :A: !6<c tha, th; @wn2 t-n c&c l7p !i tr"ch !6<c =6+n2 t&c 2iFa c&c ch/ th' ch(,'n th1nh h1nh !%n2 2Oi thWn2 !i?p ,-( c.( th>c hi?n h1nh !%n2 n1o !9
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=r"ch c&c l7p @i-n, c&c l7p !iA( 0hi'n ]i;t th~ CRC cho l7p !iA( 0hi'n ]u )+ !j tr8n2 th&i cho :od(l ]u l8i )+ !j l7p cho :od(l ]i;t :Vi YC v7i :%t )cenario phi-n @5n 2 =h>c t; h9a :Vi )cenario n1, c/a :Vi YC th1nh )+ !j t(.n t>
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]u l8i )+ !j chi ti;t c&c YC c/a :od(l c& nh*n ]7i :Vi YC, tr"ch c&c )cenario ch(an v1 c&c n2o8i l? t6+n2 Tn2 E 0hWn2 c.n NO l" c&c n2o8i l? )ai 0i'( dF li?( !.( v1oG =r"ch c&c l7p th>c th', tr"ch c&c l7p @i-n, c&c l7p !iA( 0hi'n. ]u )+ !j l7p t^ c&c l7p !i tr"ch !6<c. B*, d>n2 th~ CRC cho c&c l7p !iA( 0hi'n B*, d>n2 )+ !j ho8t !%n2 E)tatechartG cho :od(l ]i;t l8i c&c )cenario v7i c&c l7p !i tr"ch !6<c =h>c t; h9a :Vi )cenario c/a :Vi YC th1nh )+ !j 59 t(.n t> Eho4c c%n2 t&cG
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