Are You a Quality Management Person?

Quality management people see other people as their customers. Their interactions
with them reflect their respect and concern for their customers requirements, needs and
expectations. Check out the quality management person questions and find out
whether or not you are a quality management person. How do you answer them on a
scale of 1 to 10?
1. Have you asked your customers what they want?
1 2 3 4 5 6 7 8 9 10

2. Do you actively listen to your customers?
1 2 3 4 5 6 7 8 9 10

3. Do you know how your customers define quality?
1 2 3 4 5 6 7 8 9 10

4. Do you know how your customers define value?
1 2 3 4 5 6 7 8 9 10

5. Do you understand the difference between satisfaction and perceived value?
1 2 3 4 5 6 7 8 9 10

6. Do you understand how your customer views the process you interact with?
1 2 3 4 5 6 7 8 9 10

7. Have you ever been your own customer?
1 2 3 4 5 6 7 8 9 10

8. Do you treat all your customers, internal and external, well?
1 2 3 4 5 6 7 8 9 10

9. Do you practice good customer service?
1 2 3 4 5 6 7 8 9 10

10. Do you have an unwavering focus on your customers requirements, needs and
expectations?
1 2 3 4 5 6 7 8 9 10



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Business Owner/Manager