The Consolidated Life Company

A Case Study





Prepared by

Dimarucut, John Mark
Macabenta, Angeline P.
Maigue, Jhun Robert
Magaling, Marco


Human Behavior in Organizations
Prof. Agnes T. Goyenechea
25 September 2014

The Consolidated Life Company


I. Statement of the Problem

Conflict between two different managerial cultures at Consolidated Life Company.

Basically, the very obvious conflict that is taking place within the Consolidated Life
Company is that there is a clash between how Jack Greely and Mike Wilson manages
their people. Jack was more into a guided missile culture with impersonal
relationships and task-oriented approach while Mike was more into interpersonal and
maintains a daily supervision to his subordinates.


II. Objectives:

1. Know the best leadership style that would help the organization gain
competitive advantage.

As stated above, the problem is all about the kind of leadership style being
implement. So, one the first objective we aim to reach is to consider what really best
leadership style suits the organization in order to help not only the employee but as
well as the managers and the company itself. Obviously, Jack Greely is really
controlling the company because of the authority given to him, implementing
consistent organization rules and procedures just to maintain the harmony of the
company according to his favor. He almost forgot that managers should not stick to
their own desires only. If managers wanted desperately to stay in their position and
got the reward of respect from their subordinates they must strive hard and do
something about maintaining it. Managers should also think that it is not all about the
power of controlling things or people, it is all about using your power to motivate,
encourage and build-self-confidence to your employees.


2. Know what methods or approaches leaders should practice effectively to its
people for them to outline on their capability and meet clear objectives.

Being a leader doesnt mean you are given a crown, instead you were given a
responsibility to bring out the best in other specifically in your subordinates (Jack
Welch, 2005). You should always bear in mind that you are not a leader to win a
popularity contestyou are a leader to lead.
For example, employees under the management of Jack Greely feel like
they are working in a prison and they experience lack of concern coming
from the management. Thats why some are looking for new jobs while
others transfer. Well thats because no one wants to be in an organization
where they arent wanted. To be a leader success is all about growing
yourself, and when you become a leader success is all about growing
other. That is the problem with Jack Greely. He did not even check his
people. He doesnt even make some time with them to have some
exchange of opinions, ideas and suggestions for the success of the
company.

Leaders should relentlessly upgrade their team, using every encounter as an
opportunity to evaluate, coach and build self-confidence to its people. Getting more
participation from people really makes a difference, giving more insights and more
ideas.
In Consolidated life company people have to do the work following the
vice president rules and procedures with no margin of freedom or self-
initiatives. Management, by oppression and hardship, governed the
atmosphere in the company that some employees felt like working in a
prison. An organization must at least practice an event where in everyone
can be involved in debating them in all kind of meeting discuss topics and
issues. There is nothing wrong in being a task-oriented person but you
should make sure that you return the credits to your employees.


3. Practicing communication in organizations.
Employees want constant communication, especially about how their efforts help the
organization succeeds.
Mike Wilson was more into a family type of culture with personal, face-
to-face relationship with his team members. His concern is to improve
their organization and let its people be heard their thoughts and perception
about how the management is doing. On the other side, Jack Greely
protecting his power and position is eventually forgetting his
responsibility to create, build and maintain the connection between each
individual, departments and the entire company. Communication is a two-
way street. If Jack wants to give commands and wants to be heard
therefore he must also learn to listen without judgment. A day-to-day
communication to all employees makes them feel that they are a part of
something big and important and they also have to know how the business
is going. Being the epicenter of the company, his behavior, attitude, style,
manner sense of self influence everyone around him.


III. Course of Actions
Clearly discuss the causes of the conflict openly acknowledging there will
be differing perceptions of the problem. Jack Greely and Mike Wilson must
first need to reconcile their animosity towards each other. They must align
their perceptions about how things should be done to get results that will be a
great help to the company.
Make a clear statement of why you want the conflict resolved and reasons to
work on conflict. Though Mike Wilson explained well the reason of
improving his subordinates, Jack Greely must be open mindedly listen to
them.
Communication of how Mike Wilson or Jack Greely wants the conflict
resolved. Jack Greely must also need to participate in every activity, forum or
meetings involving the rest of the company, they must work together to find a
mutually beneficial solution.
Encounter Group. The forum formulated by Mike Wilson is a good example
of encountering your subordinates. This kind of activity enables them to
cooperate to discuss certain issues face to face.


IV. Conclusion Or Recommendations
Therefore, how you handle or manage the entire company has an impact to the employees
and also to the quality of their work. It is not always about the power that you possess that
matters. If only Jack Greely and Mike Wilson unite and have exchange of ideas there is a
probability that their company may become one competitive organization.
It is also important to know what are the reactions or does your employees are well adjusted
to the type of your ruling or at least you are able to elaborate why you rule such way.
The number one problem of management today is communication (Alvin Dodd), lack of
communication between Jack Greely and the rest of the employees is also one of the problem
taking place. So, as an officer in charge having the power to manipulate the entire company
it is much better to use that power to strengthen the relationship between one another.
We can also conclude that supervisors attention has significant influence to productivity and
social relationships could be a greater motivator just like what Mike Wilson did. Take time
out if necessary. In the resolution of a conflict, our emotions may interfere with arriving at a
productive resolution. If this doesnt work, take a time-out and resume resolving the conflict
at another designated time.
Give some considerations to your people. Remember that they are the engine of a successful
company. Learn how to give importance to them and focus upon the connection with them.