John Carlo G.

Bandolin
Virtual Assistant/ Project Manager at Builders Protection Group LLC
(Previous)
Contact Number: (+63) 92738337
!mail: "cbandolin#$mail.com
%&'(e )*: mob'$ood+ella
,lo$$edin )*: bito'
Experience 7 ears
Most
!ecent"
Custo#er Care $pecialist (%or eBa)
Convergs P&ils' ((ro# )une *+,- to )une *+,.)
Education MP$PC
Bac&elor/s0 Co##erce (,117)
2ationalit P&ilippines
P! P&ilippines
-e+erence: .eala %mith
(Builders Protection Group0 LLC)
Phone Number: 310-356-4840
Email: leala@buildersprotect.com.
!/(erience
Most !ecent"
((ro# )une *+,- to
)une *+,.)

)un *+,+ 3 Aug *+,,
(, ear * #ont&s )
Cu0tomer Care %(eciali0t (+or eBa')
Convergs P&ilippines
,irtual 100i0tant2 3ro"ect 4ana$er
Builders Protection Group LLC

4&e 5or6 involves 7ut not li#ited to 85ner Controlled 9nsurance Polic (8C9P) :rap ad#inistration' 4&e
tas6s entailed are %ollo5 ups0 trac6ing o% docu#ents0 reports preparation and all ot&er o%%ice tas6s'

*++1 3 )un *+,+
(, ear ; #ont&s )
Cu0tomer Care %(eciali0t
9BM Business Process P&ils' 9nc'

4&e jo7 includes0 7ut not li#ited to providing 4ec&nical Assistance to 8rgani<ations using Business
$ste#s' 4&is also includes assessing ot&er concerns and %inding solutions to resolve it 5&ile providing
excellent custo#er service'

)ul *++; 3 )an *++1
(- ears = #ont&s )
55555556echnical %u((ort -e(re0entati7e +or 1686
///////Client Logic P&ils///// $itel P&ilippines//
///////!E$P82$9B9L949E$"
4&e jo7 o% a 4ec&nical $upport !epresentative entails providing assistance to custo#ers regarding t&eir
>$L connection and ot&er issues related to digital su7scri7er line' 4&is includes0 7ut not li#ited to t&e
con%iguration o% #ode#s and routers in order to 5or6 5it& t&e A4?4 @ig& $peed 9nternet service' 9n so#e
instances0 5e #a 7e reAuired to provide extended support %or ot&er devices suc& as ipod0 B7ox0 P$-0 :990
etc' depending on t&e needs and de#ands o% t&e custo#er'
Part o% t&e responsi7ilt is to
#a6e sure t&at t&e de#ands o% t&e account are #et 5it& e%%icienc and 5it&in t&e para#eters provide %or
7 t&e client account' Most o% all0 t&e #ain goal is to provide Ver $atis%actor $ervice to custo#ers'
EBPE!9E2CE$ GA92E>"
4ea#5or6 and Multitas6ing
Good Custo#er 9nteraction
>$L and 2et5or6ing Bac6ground and 6no5ledge o% 9$P//s
A7ilit to 5or6 5it& #ini#al supervision
Cno5ledge o% t&e 9nternet and ot&er 9nternet related issues
Cno5ledge on &o5 to use t&e co#puter as a pri#ar tool in per%or#ing tas6s reAuired 7 t&e jo7' 4&is
includes t&e use o% 5e7 or net5or6 7ased tools provided 7 t&e client'
Gained so#e experience in ena7ling ot&er devices suc& as ga#e consoles to connect to t&e internet 7
setting t&e 7asic con%iguration to 5or6 5it& t&e reAuired para#eters provided 7 A4?4'///

!ducation
,117
43%3C
Bac&elor/s/College >egree in Co##erce D P&ilippines
Major Manage#ent
CGPA 1*'+/,++

%&ill0
Advanced !outers and Mode#s0 Ga#ing Consoles and ot&er electronic devices0 Pro%icienc 5it& t&e di%%erent
:indo5s 8$0 2et5or6 and >$L0 Asse#7l o% @ig& End Ga#ing Co#puters0 9nstallation o% 8perating
$ste#s0 All 8%%ice 4as6s0 !eports0 Correspondence

.an$ua$e0
Proficiency level: 0 - Poor, 10 - Excellent
Language $po6en :ritten !elevant Certi%icates
Englis& 1 1 3

)o7street Englis& Language Assess#ent ()ELA)
>ate 4a6en -, Ma *+,+
$core -=/.+

1dditional )n+o
Pre%erred :or6 Location Baguio Cit0 P&ilippines
8t&er 9n%or#ation
M goal is to 7eco#e a #e#7er o% an organi<ation 5&ere t&ere is a good 5or6ing environ#ent 5it& an opportunit %or advance#ent and
develop#ent0 7ot& pro%essionall and as an individual' 4o put into application t&e 6no5ledge and 5or6 et&ics t&at 9 gained %ro# # previous
jo7 experiences to gain %urt&er advance#ent in # c&osen %ield o% endeavor'
8rgani<ations &ave di%%erent needs 7ut 9 can adapt to t&eir needs' 4&ere are a lot o% organi<ations out t&ere loo6ing %or e#ploees and
t&e 5or6 and s6illset t&at t&ese organi<ations loo6 %or var depending on t&e tpe o% organi<ation and 5&at line o% 7usinesses t&e are
engaged on'
9n s&ort0 no prospect applicant Eexactl %itsE an organi<ation/s reAuire#ent 7ut given # vast experience on di%%erent %ields o% 5or60 9 5as
a7le to o7tain t&e s6ill set and experience necessar to give #e t&e a7ilit to E%it an organi<ation/s needsE and provide 5&at t&e expect %ro# a
good e#ploee'
9 a# greatl a5are t&at people in an organi<ation 5or6 on di%%erent tas6s depending on 5&at project needs to 7e 5or6ed on' :it& t&is
said0 9 can assure t&at 9 can 7e o% assistance in t&ese 6ind o% situations' 9/# resilient and 9 can al#ost al5as cater to evert&ing relating to
o%%ice 5or6 and %unctions'
:&en it co#es to #a6ing decisions and ot&er #anagerial aspect0 9 &ave t&e a7ilit to t&in6 outside t&e 7ox and get t&e jo7 done 7 doing
5&atever it ta6es to #a6e sure t&at good results are delivered %or eac& and ever tas6' 4&ese appl 7ot& to #enial tas6s and tas6s t&at reAuire
pro%ound analsis'
Most i#portant o% all0 9/# trust5ort&' 9 treat all in%or#ation 5it&in an organi<ation in ver strict con%idential #anner'
9 a# pro%icient 5or6ing 5it& re#ote servers and various data7ases used 7 co#panies (Ex' Pandora0 Citrix0 $alesLogix0 etc')' 9/# also a7le to
utili<e e#ail clients and ot&er o%%ice tools and applications 5it& e%%icienc and ease' Belo5 is a list o% so#e %unctions t&at 9 a# a7le to per%or#'
C!M navigation
!esearc& and data trac6ing
Ad#inistrative and #anagerial tas6s
>ata analsis0 entr0 and #anage#ent
Fse o% e#ail clients and e#ail co##unication
Preparation o% si#pli%ied 7ut concise reports and updates
Proo%reading and editing
All o%%ice %unctions
9 &ave t&e a7ilit to 5or6 5it& #ini#u# or 5it&out supervision 5&ic& 5ould give an organi<ation t&at sense o% con%idence0 6no5ing t&at
i#portant t&ings are ta6en cared o% 5&ile t&e go a7out 5or6ing on t&e #ore delicate aspects o% t&e 7usiness' 4o su# it up0 9 a# al5as
relia7le'
4rust5ort&iness and !elia7ilit are one o% t&e #ost i#portant attri7utes o% a good e#ploee and 9 possess t&ese c&aracteristics'

1bout 4e
Gender Male
4elep&one 2u#7er (G=-) 3+1*7-H--;;7
Address Apart#ent 7M0 >atuin Co#pound0 A#7iong !oad0 Baguio Cit *=++