SVC Guide Inquiry : Player's tray does not come out. Answer : What is DOOR LOCK? It is a function using in a shop or an exhibition to protect playing discs from stealing How to lock/unlock this function? For BD Player, 'Stop' status with disc inside push "4, 8, 2, 7, 3" on the remote controller (To unlock, do this process again) Nothing displayed on the front panel but TV screen shows "Lock On/Off" message For BD-HTS or DVD-HTS 'Stop' status push "4, 8, 2, 7, 3" on the remote controller (To unlock, do this process again) For 2010 models, "LOCK" appears on the front panel but TV screen have no message For 2011 models, nothing displayed on the front panel but TV screen shows "Lock On/Off" message For D-Compo models(MM-D*** or MX-D***) Push OPEN/CLOSE key on the unit for 5 seconds (To unlock, do this process again) Display will show "LOCK/UNLOCK" Model List 11C-HTS-024 Bulletin Date Model Code Subject Project Tray does not come out (Door Lock) Product 01/July/2011 All - Buyer All Audio/Video Product BDP / BD-HTS / DVD-HTS / D-Compo Bulletin No Lock Unlock Application Whole sets ( ) 'Only Defected sets ( ) Attachment 'None ( ) Schematic Diagram ( ) Published by VD Div. Global CS team (e-mail ID : sy2010.kim@samsung.com ) Drawing ( ) 2010 BDP 2011 BDP 'Reference ( ) Call Consult Guide Model List AV BDP & BD-HTS & DVD-HTS & D-Compo SVC Guide Push "OPEN/CLOSE" for 5 seconds Model Code BDP / BD-HTS / DVD-HTS / D-Compo Bulletin Date All Audio/Video Product Bulletin No Project - Buyer All Product D-Compo Subject 01/July/2011 Whole sets ( ) 11C-BDP-028 Schematic Diagram ( ) Drawing ( ) None ( ) Model List Tray does not come out (Door Lock) Front Display Lock Published by VD Div. Global CS team (e-mail ID : sy2010.kim@samsung.com ) Unlock Application 'Reference ( ) Only Defected sets ( ) Attachment 2010 BD-HTS 2011 BD-HTS Lock Unlock Front Display Call Consult Guide Call Consult Guide