TRNG I HC BCH KHOA H NI

KHOA KINH T V QUN L

..........
BO CO BI TP NHM QUN TR CH!T L"NG
Tn bi tp: Tm hiu v biu xng c (fishbon !i"g#"m$
%h&m th'c hi(n: %h&m )
*"nh sch thnh vin: %gu+,n -nh Tu.n /001231/
%inh 45n 6n /007/131
T8 9:c %g;c /0017220
4< =ong >ong /0017231
%gu+,n =?u ="nh /0070@A3
= %Bi C 30D/030
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EhFn cGng cGng vi(c cc thnh vin ............................................................................................................ /
H. Ihi ni(m v JKch sL hnh thnh ............................................................................................................... 2
3. Ihi ni(m ............................................................................................................................................ 2
/. >Kch sL hnh thnh ............................................................................................................................... 2
HH. 4"i t#M cN" biu xng c .................................................................................................................. A
3. T8i s"o J8i sL !Ong biu xng c P ................................................................................................ A
/. T8i s"o biu xng c J8i c& Q nghR" P ............................................................................................ A
2. Siu Tng c hU t#V nh thW no P ................................................................................................ A
A. Siu Tng c Vc p !Ong X Fu P ............................................................................................. )
). Ihi no Siu Tng c c& Q nghR"P ............................................................................................... )
7. Siu Tng c m J8i JVi Ych cho "iP ............................................................................................ )
HHH. Zu+ t#nh xF+ !'ng biu xng c .................................................................................................... )
3. S[c 3: Tc Knh v.n c\n ]u"n tFm ................................................................................................ 7
/. S[c /: Tm #" nh?ng ngu+n nhFn chYnh ........................................................................................... 7
2. S[c 2: EhFn tYch sFu hn cc ngu+n nhFn chYnh (T#ong ngu+n nhFn chYnh s^ b"o gm nh?ng +Wu
t_ no$ ...................................................................................................................................................... 1
A. S[c A: `h;n J;c ngu+n nhFn giai ]u+Wt ....................................................................................... @
H4. `c :ng !Ong cN" biu xng c ...................................................................................................... @
4. bu nhVc im cN" biu xng c .................................................................................................. 30
3. bu im ............................................................................................................................................. 30
/. %hVc im ....................................................................................................................................... 30
4H. Zu t#nh xc Knh ngu+n nhFn g_c #, thGng ]u" ngu+n nhFn tim n5ng ......................................... 33
4HH. cBt s_ vY !O :ng !Ong biu xng c ........................................................................................... 3/
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tm vY !O :ng !Ong biu xng c
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c ban th ton bB c ]u"nd tn ch:c s^ c& JVi t vi(c phFn tYch chYnh xc mBt v.n .
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k IWt ]ua ho8t Bng: =i(u su.t Jm vi(cd thli gi"n +u c\ud h8n gi"o hngd v hi(u ]ua.
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c& anh hXng t[i ]u t#nh
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%h?ng cFu hzi Vc pt #" _i v[i cc ngu+n nhFn chYnh:
k `on ngli:
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f ThGng tin Vc phn biWn tng ch" P
f %gli nhn c& hiu Vc thGng tin hhGng P
f =; j Vc o t8o thYch hVp th'c hi(n nhi(m vO ]uan JQ con ngli ch" P
f `& phai ]u nhiu +u c\u th'c hi(n nhi(m vO hhGng P
f %h?ng h[ng !on c& sn c& hhGng P
f `& phai mGi t#lng anh hXng Wn hnh Bng c nhFn P
f `& phin nhi,u t8i ni Jm vi(c P
f `\n b"o nhiu hinh nghi(m c nhFn th'c hi(n nhi(m vO n+ P
f `& phai hhGng ]u"n tFm Wn s' m(t mzi cN" nhFn vin P
k c+ m&c
f `Gng cO c& Vc sL !Ong chYnh xc hhGng P
f `c fiJ c& Vc Ju J8i v[i tng ph\n mX #Bng v tng vK t#Y hhGng P
f ThiWt bK c& anh hXng t[i mGi t#lng P
f ThiWt bK c& Vc bao !qng tng thli h8n hhGng P
f >i(u cc thiWt bK hopc ph\n mm "ng sL !Ong c& nh?ng tYnh n5ng hU t#V cho +u c\u cGng
vi(c hhGng P
f c+ m&c c& Vc Jp t#nh tng cch P
f c+ m&c c& Vc bao v( P
f `c thiWt bK c& Vc sL !Ong t#ong hha n5ng v gi[i h8n cN" n& hhGng P
f `& phai m;i thiWt bK iu hhin b"o gm ntt !ng hhn c.p Vc !jn nhjn #r #ng hopc Vc
tG mu !, nhn biWt hhGng P
f ThiWt bK :ng !Ong thYch hVp cho cc cGng vi(c no P
k 9o Jlng
f cGi t#lng c& anh hXng t[i s' o Jlng hhGng P
f `c m+ o c& chYnh xc hhGng P
f...
k %gu+n vt Ji(u
f `& phai cc thGng tin c\n thiWt c& sn v chYnh xc P
f ThGng tin c& th Vc xc minh hopc him t#" ch~o P
f `& thGng tin no Vc th"+ ni g\n F+ hhGng P
f >m cch no JuGn cp nht thGng tin P
f 9iu g xa+ #" nWu chtng t" hhGng c& thGng tin m chtng t" c\n P
f 4t Ji(u j Vc thL nghi(m tng P
f `& vt Ji(u th"+ thW hhGng P
f Zu t#nh cN" nh cung c.p c& Vc xc Knh v ]uan JQ hhGng P
f 4t Ji(u c& bK G nhi,m hhGng P
f 4t Ji(u c& Vc xL JQ tng cch P
k cGi t#lng
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f Zu t#nh c& bK anh hXng bXi B md B #ungd tiWng nd nh sng ... hhGng P
f Zu t#nh c& Vc ch8+ t#ong mGi t#lng Vc him sot hhGng P
...
k Ehng php
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f *? Ji(u Vc him t#" c& cho tng ngu+n nhFn hhGng P
f `& h[ng !on cGng vi(c #r #ng bing v5n ban P
f `& \+ N cc cGng cO thiWt hW v him sot P
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...
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ngu+n nhFn no c& anh hXng J[n nh.t _i v[i tng v.n .
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k >i(t h cc ngu+n nhFn J ]u t#nh san xu.t bK biWn Bng vVt #" ngoi gi[i h8n ]ui Knh
t#ong tiu chun.
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cc +Wu t_ no Vc vn hnh ch" ph hVp v[i tiu chun.
k 9Knh #r nh?ng ngu+n nhFn no c\n Vc iu t#" t#[c tin
f 6"u hhi phc thao xong biu nhFn ]uad hj+ thao Jun v[i cc cn bB c& Jin ]u" v viWt cc
hWt ]ua vo biu & xc Knh cc +Wu t_ c& tYnh ]u+Wt Knh.
f Ihi cu_c thao Jun !on Wn cc b.t ng th hj+ ]u+Wt Knh cc +Wu t_ Vc iu t#" \u tin
bing cch biu ]u+Wt J.+ Q hiWn th_ng nh.t.
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k `& th sL !Ong biu nhFn ]ua cho b.t h v.n no
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ch&ng hn.
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th ]u ]un thuBc v[i ]u t#nh
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%gun bi viWt:
Th8c sR Iho" h;c i(n tond Th8c sR Zuan t#K hinh !o"nh %gu+,n Ehi
Th8c sR %gGn ng? t#K Ji(u (JFm sng$ %gu+,n Tlng -nh
Si n+ gitp b8n t#u+ tm ngu+n nhFn cho mBt hi(n tVng no &d vY !O nh t#u+ tm ngu+n
nhFn t8i s"o b~ sV t#li m". cBt hhi biWt Vc ngu+n nhFnd b8n c& th gitp b~ hWtDb[t sV t#ong
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biWt cch !8+ cho b~ ngN t#n gilng th+ Q mnh mu_n.
9 t#u+ tm ngu+n nhFn cho mBt hi(n tVng no &d chtng t" s^ !ng Siu xng c. Siu
n+ Ji(t h 1 ngu+n nhFn tnng ]ut nh s"u:
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m th"nh
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m" #a #Ych
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chVt bng to Jn
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T\n s_ m th"nh t\n s_ c"o h"+ th.pd vY !O nh tiWng gi& #Yt ]u" hh cL" hhi
t#li m"d h"+ tiWng s.m \m

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lng...$
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th cho b~ o noiskc"ncJing h"!phond hopc cho ngh nh8c (bi nh8c b~ thYch$d hopc ntt JU
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hhGng. %Wu b~ hWt sVd b8n phai Jm g hW tiWpP S8n c& mu_n thL hh_ng chW tng ngu+n nhFn
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biWt J nWu hh_ng chW t.t ca cc ngu+n nhFn cng mBt Jtc th b~ hWt sV.
=j+ xm mBt vY !O cO th. ia sL nh b8n ntt JU t"i b~ J8id &ng cL" buGng #m xu_ng nh
sng s~t hhGng J;t vod v b~ hWt sV. 4+ b8n c& mu_n thL v~n mn Jn xm b~ sV v nh sng
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4i(c n+ Jin ]u"n t[i cch b8n hh_ng chW cc ngu+n nhFn. %Wu i b.t h Fud gpp m" b8n
c<ng c& th hh_ng chW t.t ca cc ngu+n nhFnd th c& J^ b8n hhGng c\n phai Jo8i t#. %hng t#ong
t#lng hVp b8n chs c& th hh_ng chW Vc mBt vi ngu+n nhFnd b8n nn Jo8i t# biWt ngu+n
nhFn chYnh. Tin Ju Q #ing vi(c b8n Jo8i t# s^ Jm cho b~ bK st#ssd nn nWu hhGng ng Jmd xin
ng Jm. 4 c<ng xin Ju Q nhiu hhi hhGng c& mBt ngu+n nhFn chYnh !u+ nh.td m ph\n J[n
J nhiu ngu+n nhFn con hVp J8i gF+ #" hi(n tVng.
T&m J8id cc b[c t#u+ tm ngu+n nhFn J:
3. `oi hi(n tVng J g.
/. T#ong mUi ngu+n nhFn chYnhd in vo bang cc ngu+n nhFn con.
2. Tm cch hh_ng chW t.t ca cc ngu+n nhFn cond ]u"n st xm c& anh hXng t[i hi(n
tVng h"+ hhGng. %Wu hhGng c& hWt ]uad mX #Bngd t#in hh"i cc ngu+n nhFn con t#ong
7 ngu+n nhFn chYnhd Jp J8i b[c /.
A. Zu+Wt Knh xm c& ng !ng phng php Jo8i t# tm ngu+n nhFn chYnh hhGng.

V\ L#` TJ, @EK Il @T /Fm, >7EM
`htng t" hj+ cng nh"u th'c tp tm JQ !o t8i s"o b~ sV t#li m".
B7_$ C` =i(n tVng J gP 6V t#li m"
B7_$ D` 9in vo cc bang ngu+n nhFn
m th"nh %gu+n nhFn >Q !o
*"i !ng TiWng m" !"i !ng
Sng Jn c" nhz nhng thsng thoang bng to Jn Jm
b~ git mnh
To TiWng m"d s.mDs~t to
T\n s_ c"o TiWng gi& #Yt ]u" cL"
nh sng %gu+n nhFn >Q !o
>o 6~t J&" sng
S&ng
%h.p nh+ 6~t nh.p nh+ sng
&c n chiWu vo
mt


cGi t#lng %gu+n nhFn >Q !o
>8 c" nn m &ng cL" snd Jm phMng t#X nn
J8 Jom
Zun
;n gng c" nn m m"ng ]u\n o vo phMngd gF+
m.t g;n gng
`ht
%hzd hp
uBng
9Gng
4ng c" Jm ngoi lng vng ngli

ci %gu+n nhFn >Q !o
Thm
Th_i
%ng ci hi n[c nng t#ong hhGng hhY

4K %gu+n nhFn >Q !o
%&ng
>8nh
%g;t
`hu"
`"+
Ttc gic %gu+n nhFn >Q !o
`:ng
cm
%&ng
>8nh c" Jm t#li J8nh
=8t J[n
=8t nhz
T#n c" Jm nn nh t#n
%hm
%h<n
b[t %n nhd vt m [t
uung 6.m s~t Jm nn nh #ung. c" Jm mi tGn
#ung...
"i

San thFn
6V s.m s~t nh vo nh
6V m" ngp Jm chWt u_i
6V m" Jm sp mi nh
vFn vFn
4[i ngu+n nhFn San thFnd b8n phai !ng h thut phFn tYchd vY !O nh cho ;c sch v s.m
s~td ngh h chu+(n v m"d v...v... iai thYch cho b~ biWt m" c<ng c& th c& JVid vY !O nh n[c
t[i ng Jt"d Jm ngp h "o cho c bi... cBt h thut Jin ]u"n J {Jm cho ]un !\n|
(!snsiti$ m chtng tGi s^ n&i thm X mBt bi hhcd 8i Jo8i J Jm cho b~ ]un !\n v[i hi(n
tVngd b[t nh8+ cam v b[t sV.
B7_$ Q: Ih_ng chW cc ngu+n nhFn

N*3]1( (&'( T&A n&f(* $&U
TiWng m" !"i !ng 9o noiskc"ncJing h"!phond o h"!phon ngh ban nh8c b~
thYch
c" nhz nhng thsng
thoang bng to Jn Jm
b~ git mnh
%tt t"i ch_ng n. *ng thli hho biu E-TT cho b~ biWt thsnh
thoang s^ c& tiWng bng Jn
TiWng m"d s.mDs~t to %tt t"i ch_ng n. *ng thli hho biu E-TT.
TiWng gi& #Yt ]u" cL" %tt hh cL" bKt tiWng #Yt
6~t J&" sng %tt hh cL"d mX n sng (coi chng nh nd g&c chiWu Jm b~
sV$
6~t nh.p nh+ sng %tt hh cL"
c" nn m &ng cL"
snd Jm phMng t#X nn
J8 Jom
9&ng cL" sn nhng buGng #m xu_ngd hopc cho b~ ngi ]u"+ vo
t#ong coi tivi...
c" nn m m"ng
]u\n o vo phMngd
gF+ m.t g;n gng
c"ng ]u\n o s"ng phMng hhc
c" Jm ngoi lng
vng ngli
9ng b~ nhn #" ngoi lng
ci hi n[c nng
t#ong hhGng hhY
9&ng chpt cL" t#[c hhi t#li m"
c" Jm t#li J8nh cX iu hM"
c" Jm nn nh t#n i? nn nh hhG #od hopc cho b~ Jn gilng ngi
%n nhd vt m
[t
i? nn nh hhG #od hopc cho b~ Jn gilng ngi
6.m s~t Jm nn nh
#ung. c" Jm mi tGn
#ung...
`hi t#M chi {m" to|d gia Jm tiWng m"d Jm s.m s~td Jm #ung
gilng b~ ]un v[i cam gic bK #ung
6V cho ban thFn `ho ;c schd ngh h chu+(n v t#li m". `ho b~ th.+ / mpt cN"
v.n (JViDh8i cN" m"$. `ho b~ ]un !\n (!snsiti$.

B7_$ V: %Wu vi(c hh_ng chW t.t ca cc ngu+n nhFn c& hWt ]uad b8n ]u+Wt Knh xm c& nn p
!Ong phng php Jo8i t# hhGng.
%Wu b8n thL hh_ng chW cc ngu+n nhFn m hhGng th.+ c& hWt ]uad b8n c\n Jm J8i t \ud thL
t#u+ tm cc ngu+n nhFnd JQ !o m[i v thL J8i cho Wn hhi c& hWt ]ua. `htc b8n hin nhond bn
chY v m"+ mn.