Cng c qun l cht lng 3Q6S

- Ngoi cng c qun l cht lng v bo tr 5S ang c p dng trong cng ty Juki nh hin
nay xu hng mi ca mt s cng ty sn xut ca Nht ang trin khai p dng cng c qun l
cht lng 3Q6S.

+ ngha ca 3Q6S
-

Quality company: cng ty tt

Quality worker: nhn vin tt

Quality Products : sn phm tt

Seiri : sp xp gn gng

Seiton: t ngn np, ng ch

Seiketsu : tinh khit, sng sa

Seisou: qut dn sch s

Saho : tc phong, hnh ng ng

Shitsuke : k lut, n np
Ly cc ch u ca cc mc trn gi l 3Q6S.

* Sp xp gn gng bao gm ngha Phn chia nhng vt cn thit v khng cn thit, nhng
vt khng cn thit khng t ni lm vic .Tin hnh ng lot v dt khot, nhng vt khng
cn thit dt khot phi x l
* t ngn np ng ch ngha l t nhng vt cn thit u vo y, ng ni quy nh
m bo tnh an ton, cht lng sn phm, tnh sn xut. Phi ngh n tnh cht cng vic,
tnh an ton, m quan quyt nh v tr v phng php t . Tin hnh lm cc bng biu
(quy nh v tr no ci g). To ra hnh thc sao cho bt c ai cng c th ly ra ngay c
nhng vt cn thit
* Qut dn sch s ngha l Dn dp nhng vt xung quanh mnh v bn trong ni lm vic,
to mi trng lm vic sch p .Dn dp nhanh gn, t m. Phn chia trch nhim bnh ng
cho tng c nhn trong ton th nhn vin. Thc hin cc i sch i vi cc ngun gc pht sinh
d bn

*Tinh khit sng sa c ngha l To s sng khoi cho ngi khc, bo v sc khe cho mi
ngi. Lm sch mi trng chung quanh khng ch l ni ca mnh. Trang phc lm vic sch
s, ngn np.Mi ngy vo cng ty vi tm trng sng khoi. Khng lm vic bng i tay d,
trang phc bn. Lc no cng vi qun o sch s, trang phc git gi theo thi gian quy nh.
* Tc phong, hnh ng ng: Lc no cng hnh ng ng .Cho hi khi ra vo cng ty,
bui sng cho ln ging, r rng. Khi nghe p in thoi phi t mc c bn l nhanh gn,
chnh xc, t t, lch s
* K lut, n np ngha l Tun th cc quy lut, tiu chun ni lm vic .Tun th v khin
ngi khc tun theo cc tiu chun cng vic c quy nh, tun theo cc yu cu v tin
hnh kim tra cht lng v an ton cng vic.

Thc hin 3Q6S

a- Chnh l thu dn
+ Khng t trn bn v ni lm vic nhng vt khng s dng hng ngy
+ Tham gia phng thc JIT (Just In Time)
+ Xem bng mt vic chnh n
b- Chnh n gn gng
+ Bo qun sao cho bt c ai, bt c lc no cng c th s dng ngay lp tc
+ Sau khi lm xong vic th thu v v tr v v tr c
+ Xem bng mt vic chnh n
c- Sch s, qut dn v sinh
+ T lc khi u khng lm d, cc thit b khng vy bn, xc lp phng php lm vic
+ Khng t vt ng i
+ Xem xt bng mt vic qut dn, v sinh
d-Thanh khit, trong sch
+ Trang phc, ngoi hnh gy n tng tt cho ngi xung quanh
+ Duy tr trng thi sao cho bt c ai, bt c lc no cng cm thy thoi mi
+ Xem xt bng mt vic gi v sinh sch s

e- L nghi, phong cch

+ Li n ting ni c s quan tm thng cm
+ Ni to ging, r rng
+ Xem xt bng mt cc phong cch, l nghi
f- K lut, gio hun
+ Mi ngi t mnh c phong cch ring tin hnh thc hin 3Q6S
+ Tun th theo cc tiu chun lm vic, xp dn s sch cn thit
+ Xem bng mt vic gio hun
+ 3Q6S s xc tin cc k hoch hot ng, tin hnh qun l t chc bng cch s dng cc y
vin xc tin, ban chp hnh xc tin v b phn vn phng. Mi ngi ca mi nhm xc tin
ly ngi dn u nhm lm trng tm, thc hin vic xc tin bng cch lp k hoch cho chnh
nhm xc tin .

Hiu qu p dng 3Q6S

Hiu qu p dng 3Q6S
t c 3Q6S s t c nhng hiu qu sau m n s a nh my, cng ty i ln, sinh
ng nh khng tin c.
3Q6S ngi bn hng ng hng u: c khch hng khen ngi l nh my sch p. S
c nhiu ngi truyn ming n tham quan nh my, x nghip. Vi nh my nh th s c nhiu
khch hng mong mun t hng cng nh c nhiu ngi mun lm vic ti cng ty.
3Q6S ng vai tr l nh tit kim: 3Q6S s to mt ni lm vic tit kim ngha l va tit
kim c cc sn phm tiu hao, cc dng c , du nht bi trn v va tit kim c thi
gian chun b cng nh thi gian tin hnh lm vic.
3Q6S l ngi tun th thi gian: Khng tr thi hn i vi khch hng, rt ngn c thi
gian d nh trong k hoch sn xut.
3Q6S c xem l phn mm ca s an ton: Ni lm vic sng p trong tng lai. C vic
vi phm giao thng cng khng xy ra. Tun th phm vi cht xp hng, gii hn trng lng.
Trang phc, cc dng c bo h cng u vo y, ngn np.
3Q6S ng vai tr l ngi xc tin cc tiu chun ho: Lm ng nhng iu m mi
ngi qui nh. Du n ni no cng u lm vic c.

 3Q6S l ngun ng lc cho cht lng gi c: Hng dn t 100% sn phm tt bng s

n nh v nng cao cht lng sn phm. Gim chi ph sn xut bng cch gim trit hng ho
ph phm.
3Q6S gp phn to nn khng kh lm vic vui v ti phn xng. Ni lm vic vui v
lnh mnh s khng c s trc trc. S ci thin ton th ni lm vic. Nhng ci tin hon ho
c xem xt k s nh ng thc ca nhiu ngi. Nu mi ngi cng lm th du l vic g
cng c th lm c, c th to thnh mt ni lm vic sinh ng.

5s
a ) S n g l c
Ti ni lm vic hay ti my mc m cng nhn iu khin s c nhng vt, ti liu, khngs
dng n. to c khng gian lm vic cho rng ri thch hp, nhim v ca
sn lc lkhuyn ngi cng nhn nn loi b nhng g khng cn thit, ch gi li
nhng g cn thit tini lm vic v trong lc lm vic, i vi nhng thit b my mc qu
c khng dng trong snxut nn tm cch thanh l, ct g i ngoi din tch phn
xng. chnh l ci li ca cng vic sn lc trong cng vic gii phng mt bng m
khng tn tin xy dng m rng nh my,lm tng s thong mt, thoi mi cho mi trng
lm vic ca cng nhn, nng cao tnh an tontrong lao ng sn xut ng thi to ra
c nhng khong cch hp l trong vn chuyn v i li ca nhng ngi trong cng
ty.
b ) S p x p
- Cng vic sn loi b nhng vt khng cn thit ti ni lm vic v trong khi lm vic, yucu
tip theo ca cng c qun l 5S l cn sp xp, b tr li cc dng c, nguyn vt
liu chogn gng, ng ni quy nh ph hp vi cc thao tc khi lm vic. Mt mt va to
c s anton, tnh thm m trong qu trnh lm vic mt mt d dng thun tin trong cng
vic kimtra v x l trong cc tnh hun.- Khi b tr cc thit b my mc, chi tit hay cc h s,
d liu cng phi tun theo nguyntc: ci g dng thng xuyn th nn b tr ring thun li
cho vic s dng, mt thi giantm kim, ci g t dng hn th nhng ni xa hn, ci g
thnh thong mi dng n th b trring, ct v qun l mt ni no trong b phn kho lu
tr.- Mi dng, thit b, ph tng thay th, nguyn vt liu, vt t u phi k
hiu , danhmc , m s s dng ring d nhn bi t. T to iu kin thun li
cho vic s dng cngnh thun li cho cng tc bo tr, sa cha v thay th thit
b. Khi s dng xong cng phi li ng ch c, ng danh mc nhm mc ch
l to iu kin cho ngng ngi s dng sau khi tn thi gian tm kim v khng lm
phin cc ng nghip.
c ) V s i n h
- i sng con ngi ngy cng ci thin v n nh th v sinh ngy cng c quan tmv coi
trng, v sinh thng gn lin vi trt t ngn np. Trong sn xut v cung ng dch v, vsinh
cn c ngha v cht lng, lun gi gn v sinh gn gng trong khu vc trc,
trong vsau khi lm vic tc l t to ra cho mnh mt mi trng lm vic an ton,
thong mt v dchu.- Trch nhim v sinh khng ca ring ai, n l cng vic ca
tt c mi ngi, ai cng phi c trch nhim, xem bn thn mnh l ngi gi nh, mi ngy

dnh ra mt t thi gian qut dn v sinh khng nhng ni lm vic m cn v sinh

nhng ni m mi ngi khngch n, v sinh lau chi kh my, bn gh dng
c, thit b Chnh v vy, khng nhngkim sot v t c mc sch s
mong mun m qua vic lm v sinh chng ta c th pht hin ra h hng ca my mc
thit b, du bi trn b thiu ht, dy couroi sp t, linh kin int, vi mch iu khin khng
an ton Qua c bin php kp thi, ng lc cho cng tc botr cc thit b nh vy m
ngn nga c nhng h hng xy ra.- Thc y phong tro v sinh ti mi trng lm
vic, va thc y va kim sot tnhtrng v sinh, yu cu mi nhn vin phi c k lut
gi gn v sinh chung v ngn np khp nilm vic. To c mi trng v sinh sch s
ni lm vic cng to c nim t in, uy tn nikhch hng i vi cht lng mt hng
sn phm ca cng ty.
d ) S c h s
- Khi thc hin c 3S u tin mi thnh vin trong cng ty phi cn tin thm mt bcna
l gi sch s, sch s y khng ch l ni lm vic m cn phi gi sch s
trong bn thn mi con ngi, tinh thn thoi mi trong lm vic. Vd: mt cng ty in t ca
nht,thu mt chuyn gia tm l h c ng trc cng ra vo ti lc vo ca. Nh tm
l ny c trnhn h i m x c n h n h ng ng i n o c n h ng b i u h i n t i n h
t h n k h ng n n h , q u a c phng vn tm hiu nguyn nhn l do, a n
quyt nh c th cho tng ngi.
e ) K l u t
- K lut, n np ngha l Tun th cc quy lut, tiu chun ni lm vic .Tun
th vkhin ngi khc tun theo cc t iu chun cng vic c quy nh, tun
theo cc yu cu vtin hnh kim tra cht lng v an ton cng vic.

Hng p dng 3Q6S

- Ngoi cng c qun l cht lng v bo tr 5S ang c p dng trong cng t y
Juki nhhin nay xu hng mi ca mt s cng ty sn xut ca Nht ang trin
khai p dng cng cqun l cht lng 3Q6S.
+ ngha ca 3Q6S
-Quality worker: nhn vin tt
-Quality company: cng ty tt
-Quality Products : sn phm tt
-Seiri : sp xp gn gang
-Seiton: t ngn np, ng ch
-Seisou: qut dn sch s
-Seiketsu : tinh khit, sng sa
-Saho : tc phong, hnh ng ng
-Shitsuke : k lut, n np
- Ly cc ch u ca cc mc trn gi l 3Q6S.
* Sp xp gn gng bao gm ngha Phn chia nhng vt cn thit v khng cn
thit,nhng vt khng cn thit khng t ni lm vic .Tin hnh ng lot v
dt khot, nhngvt khng cn thit dt khot phi x l

* t ngn np ng ch ngha l t nhng vt cn thit u vo y, ng ni

quynh m bo tnh an ton, cht lng sn phm, tnh sn xut. Phi ngh
n tnh cht cngvic, tnh an ton, m quan quyt nh v tr v phng php
t . Tin hnh lm cc bng biu (quy nh v tr no ci g). To ra hnh thc sao cho
bt c ai cng c th ly ra ngayc nhng vt cn thit
* Qut dn sch s ngha l Dn dp nhng vt xung quanh mnh v bn trong ni lm vic,to
mi trng lm vic sch p .D n dp nhanh gn, t m. Phn chia trch nhim
bnh ngcho tng c nhn trong ton th nhn vin. Thc hin cc i sch i vi
cc ngun gc pht sinh d bn
*Tinh khit sng sa c ngha l To s sng khoi cho ngi khc, bo v sc
khe chomi ngi. Lm sch mi trng chung quanh khng ch l ni ca mnh.
Trang phc lm vicsch s, ngn np.Mi ngy vo cng ty vi tm trng sng khoi.
Khng lm vic bng i tayd, trang phc bn. Lc no cng vi qun o sch s,
trang phc git gi theo thi g ian quynh.
* Tc phong, hnh ng ng: Lc no cng hnh ng ng .Cho hi khi ra vo cng
ty, bui sng cho ln ging, r rng. Khi nghe p in thoi phi t mc c bn l nhanh
gn,chnh xc, t t, lch s
* K lut, n np ngha l Tun th cc quy lut, tiu chun ni lm vic .Tun
th vkhin ngi khc tun theo cc t iu chun cng vic c quy nh, tun
theo cc yu cu vtin hnh kim tra cht lng v an ton cng vic.

Mc ch ca 3Q6S
Mc tiu ca 3Q6Sa- Chnh l thu dn
+ Khng t trn bn v ni lm vic nhng vt khng s dng hng ngy+ Tham gia phng
thc JIT (Just In Time)+ Xem bng mt vic chnh n
b- Chnh n gn gng
+ Bo qun sao cho bt c ai, bt c lc no cng c th s dng ngay lp tc+ Sau khi lm
xong vic th thu v v tr v v tr c+ Xem bng mt vic chnh n
c- Sch s, qut dn v sinh
+ T lc khi u khng lm d, cc thit b khng vy bn, xc lp phng php lm vic+
Khng t vt ng i+ Xem xt bng mt vic qut dn, v sinh
d-Thanh khit, trong sch
+ Trang phc, ngoi hnh gy n tng tt cho ngi xung quanh+ Duy tr trng thi sao cho bt
c ai, bt c lc no cng cm thy thoi mi+ Xem xt bng mt vic gi v sinh sch s
e- L nghi, phong cch
+ Li n ting ni c s quan tm thng cm+ Ni to ging, r rng+ Xem xt bng mt cc
phong cch, l nghi
f- K lut, gio hun
+ Mi ngi t mnh c phong cch ring tin hnh thc hin 3Q6S+ Tun th theo cc tiu
chun lm vic, xp dn s sch cn thit+ Xem bng mt vic gio hun+ 3Q6S s xc tin
cc k hoch hot ng, tin hnh qun l t chc bng cch s dng cc yvin

xc tin, ban chp hnh xc t in v b phn vn phng. Mi ngi ca mi nhm

xc tinly ngi dn u nhm lm trng tm, thc hin vic xc tin bng cch lp k hoch
cho chnhnhm xc tin .
V.5 Cc im 3Q6S trong chnh l
* ngha
- Ci gi l chnh l, thu dn l phn r nhng ci cn thit v khng cn thit,
khng c t nhng th khng cn thit ni lm vic
.- Ci gi l nhng vt cn thit l nhng vt thng c s dng. Nhng vt m tn s s
dngkhong 1 ln/ 1 thng khng gi l thng s dng
.- Tt c nhng vt s dng thng khng hn l nhng vt cn thit. Gi nhng ci
cn thit lnu thiu, khng c trong tay th khng th lm vic c
.- Du c ct cng lm sch ni lm vic nhng nu by nhng vt khng cn thit
th s khng bit c u l nhng ci cn thit.
- Nu t nhng vt khng cn thit s gy kh khn v khng th t nhng vt cn thit.Trc khi ni l ni lm vic cht chi th trc tin phi cng chnh l thu dn. S ngc
nhinnu nh ni lm vic rng ra khi chnh l thu dn xong.
- Nhng lng ph pht sinh v khng chnh l thu dn.
- Lng ph khng gian trng.
- S dng lng ph t, k.
- Cc ph tng, sn phm tr nn c khng s dng c dn n lng ph
.- Ni t hng tr nn hp, phi di chuyn vt sang bn ny, bn kia lm lng ph thi gian.
- Lng ph khi phi qun l kho hng hoc kim k s kh khn.
* Phng php xc tin vic chnh l
+ Quyt nh vic xem xt, nh gi vt cn thit v khng cn thit :
- Nhng vt s dng trn 1 ln trong 3 ngyt gn ni s dng
- Nhng vt s dng trn 1 ln trong 1 tun t gn qui trnh
- Nhng vt s dng trn 1 ln trong 1 thng t ni lm vic
- Nhng vt khng bit l s dng hay khng s dng s b tr ch tm thi
- Nhng vt khng s dngX l ngay lp tc
+ Ton th nhn vin tin hnh chnh l da theo cc tiu chun nh gi :- Lm thng nht
trong ton cng ty, tin hnh ng lot- Trnh a nhng vt khng cn thit vo ni lm vic,
khng lm ni nhng vt khng cnthit- Nu c nhng vt khng cn thit s lm sao
ngay lp tc hiu c- Nhng ngi ng u nhm xc tin t kim tra b phn ca mnhXem xt, sa cha ni dung tin hnh- Nhng ngi ng u mi nhm xc t in trong
mi khi nhm kim tra ln nhau. Bng snh gi ca ngi th ba s nm c
nhng im cn thit ci chnh v nhng im thiu st t kim tra.- Kim tra, tun hnh
ca y ban xc tin 3Q6S : Pht biu, nh gi mi khi nhm xc tin.

Hiu qu p dng 3Q6S

t c 3Q6S s t c nhng hiu qu sau m n s a nh my, cng ty i ln, sinhng
nh khng tin c
.- 3Q6S ngi bn hng ng hng u: c khch hng khen ngi l nh my sch p. Sc
n h i u n g i t r u y n m i n g n t h a m q u a n n h m y, x ng h i p . V i n h m y

n h t h s c nhiu khch hng mong mun t hng cng nh c nhiu ngi mun lm
vic ti cng ty.
- 3Q6S ng vai tr l nh tit kim: 3Q6S s to mt ni lm vic tit kim ngha l va
titkim c cc sn phm t iu hao, cc dng c , du nht bi trn v va tit
kim c thigian chun b cng nh thi gian tin hnh lm vic.
- 3Q6S l ngi tun th thi gian: Khng tr thi hn i vi khch hng, rt ngn
cthi gian d nh trong k hoch sn xut.
- 3Q6S c xem l phn mm ca s an ton: Ni lm vic sng p trong tng
lai. Cv i c v i p h m g i a o t h ng c ng k h n g x y r a . T u n t h p h m v i c h t
x p h n g , g i i h n t r ng lng. Trang phc, cc dng c bo h cng u vo y, ngn
np.
- 3Q6S ng vai tr l ngi xc t in cc t iu chun ho: Lm ng nhng iu m
mingi qui nh. Du n ni no cng u lm vic c.
- 3Q6S l ngun ng lc cho cht lng gi c: Hng dn t 100% sn phm tt
bngs n nh v nng cao cht lng sn phm. Gim chi ph sn xut bng cch gim trit
hngho ph phm
.- 3Q6S gp phn to nn khng kh lm vic vui v ti phn xng. Ni lm vic
vui vlnh mnh s khng c s trc trc. S ci thin ton th ni lm vic. Nhng
ci t in hon ho c xem xt k s nh ng thc ca nhiu ngi. Nu mi
ngi cng lm th du l vic g cng c th lm c, c th to thnh mt ni lm vic
sinh ng

Mt s phng php qun l cht lng

1. Kim tra cht lng
Mt phng php ph bin nht m bo cht lng sn phm ph hp vi qui nh
l bng cch kim tra cc sn phm v chi tit b phn nhm sng lc v loi ra bt c
mt b phn no khng m bo tiu chun hay qui cch k thut.
u th k 20, vic sn xut vi khi lng ln tr nn pht trin rng ri, khch hng
bt u yu cu ngy cng cao v cht lng v s cnh tranh gia cc c s sn xut
v cht lng cng ngy cng mnh lit. Cc nh cng nghip dn dn nhn ra rng
kim tra khng phi l cch m bo cht lng tt nht. Theo nh ngha, kim tra cht
lng l hot ng nh o, xem xt, th nghim, nh c mt hay nhiu c tnh ca i
tng v so snh kt qu vi yu cu nhm xc nh s ph hp ca mi c tnh. Nh
vy kim tra ch l mt s phn loi sn phm c ch to, mt cch x l chuyn
ri. Ni theo ngn ng hin nay th cht lng khng c to dng nn qua kim
tra.

Vo nhng nm 1920, ngi ta bt u ch trng n nhng qu trnh trc , hn

l i n khu cui cng mi tin hnh sng lc sn phm. Khi nim kim sot cht
lng (Quality Control QC) ra i.
2. Kim sot cht lng
Theo nh ngha, Kim sot cht lng l cc hot ng v k thut mang tnh tc nghip
c s dng p ng cc yu cu cht lng.
kim sot cht lng, cng ty phi kim sot c mi yu t nh hng trc tip n
qu trnh to ra cht lng. Vic kim sot ny nhm ngn nga sn xut ra sn phm
khuyt tt. Ni chung, kim sot cht lng l kim sot cc yu t sau y:
- con ngi;
- phng php v qu trnh;
- u vo;
- thit b;
- mi trng.
QC ra i ti M, nhng rt ng tic l cc phng php ny ch c p dng mnh
m trong lnh vc qun s v khng c cc cng ty M pht huy sau chin tranh. Tri
li, chnh Nht Bn, kim sot cht lng mi c p dng v pht trin, c
hp th vo chnh nn vn ha ca h.
3. Kim sot Cht lng Ton din
Cc k thut kim sot cht lng ch c p dng hn ch trong khu vc sn xut v
kim tra. t c mc tiu chnh ca qun l cht lng l tha mn ngi tiu
dng, th cha phi l iu kin , n i hi khng ch p dng cc phng php
ny vo cc qu trnh xy ra trc qu trnh sn xut v kim tra, nh kho st th trng,
nghin cu, lp k hoch, pht trin, thit k v mua hng, m cn phi p dng cho cc
qu trnh xy ra sau , nh ng gi, lu kho, vn chuyn, phn phi, bn hng v dch
v sau khi bn hng. Phng thc qun l ny c gi l Kim sot Cht lng Ton
din
Thut ng Kiml sot cht lng ton din (Total quality Control TQC) c
Feigenbaum nh ngha nh sau:
Kim sot cht lng ton din l mt h thng c hiu qu nht th ho cc n lc
pht trin, duy tr v ci tin cht lng ca cc nhm khc nhau vo trong mt t chc
sao cho cc hot ng marketing, k thut, sn xut v dch v c th tin hnh mt cch
kinh t nht, cho php tho mn hon ton khch hng.

Kim sot cht lng ton din huy ng n lc ca mi n v trong cng ty vo cc

qu trnh c lin quan n duy tr v ci tin cht lng. iu ny s gip tit kim ti a
trong sn xut, dch v ng thi tha mn nhu cu khch hng.
4. Qun l cht lng ton din
Trong nhng nm gn y, s ra i ca nhiu k thut qun l mi, gp phn nng cao
hot ng qun l cht lng, nh h thng va ng lc (Just-in-time), l c s
cho l thuyt Qun l cht lng ton din (TQM). Qun l cht lng ton din c
ny sinh t cc nc phng Ty vi ln tui ca Deming, Juran, Crosby.
TQM c nh ngha l Mt phng php qun l ca mt t chc, nh hng vo
cht lng, da trn s tham gia ca mi thnh vin v nhm em li s thnh cng di
hn thng qua s tho mn khch hng v li ch ca mi thnh vin ca cng ty v
ca x hi.
Mc tiu ca TQM l ci tin cht lng sn phm v tha mn khch hng mc tt
nht cho php. c im ni bt ca TQM so vi cc phng php qun l cht lng
trc y l n cung cp mt h thng ton din cho cng tc qun l v ci tin mi
kha cnh c lin quan n cht lng v huy ng s tham gia ca mi b phn v mi
c nhn t c mc tiu cht lng t ra.
Cc c im chung ca TQM trong qu trnh trin khai thc t hin nay ti cc cng ty
c th c tm tt nh sau:
- Cht lng nh hng bi khch hng.
- Vai tr lnh o trong cng ty.
- Ci tin cht lng lin tc.
- Tnh nht th, h thng.
- S tham gia ca mi cp, mi b phn, nhn vin.
- S dng cc phng php t duy khoa hc nh k thut thng k, va ng lc,
V thc cht, TQC, TQM hay CWQC (Kim sot cht lng ton cng ty, rt ph bin
ti Nht Bn) ch l nhng tn gi khc nhau ca mt hnh thi qun l cht lng. Trong
nhng nm gn y, xu th chung ca cc nh qun l cht lng trn th gii l dng
thut ng TQM.