Logic Model

Problem:
The feasibility of applying a BI
System for the use in SME's in
the Western Cape, specifically
service-oriented Business to
Business and Business to
Customer enterprises

Target Group:
SME Owners
Software Developers

Student number: 208164987

Name:
Rory Coert
Supervisor:
T. Makhurane

Impact:
A framework of what the information
needs of service-oriented SME's in
the Western Cape are.
What approaches are feasible in
solving these information needs.
Outcomes:
o

Causal factors:
o The computer and ICT
infrastructure currently in
use by SME's
o

The informational needs of

SME's

Goal:

To ascertain how suitable the adoption of

a BI system will be for supporting the
informational needs of SME's in the
Western Cape's service industry

Objectives:
o To clarify the three causal factors as
they pertain to service oriented SME's
in the Western Cape

The value placed on

Outputs:
o
o
o
o
o
o

Research Questions
Literature Review
Field Interviews
Research Paper
Poster
Presentation

o
o

Find out what the informational

needs of service-oriented
SME's are
Find out what kind of ICT
infrastructure is prevalent in
service-oriented SME's
Discover the value SME
owners place on decision
supporting information
Find out what BI is
Discover the feasibility of
applying BI to meet the
informational needs of serviceoriented SME's in the Western
Cape

effective decision supporting

information by SME owners
o

Activities:
o Interview service oriented SME
owners
o Literature review on BI and SME's
o Analyse Interviews

Indicators:
o
o

Resources:
o
o
o
o
o
o
o

SME Owner's time

Transportation
Voice Recording Device
Cellular Phone
The Internet
Textbooks
Scholarly Journals

A completed research paper

The interviews give an
indication of the informational
needs of SME, the ICT
infrastructure in SME and the
value placed on decision
supporting information

Measures:
o

Conclusions reflect what is in

the literature review and what
was discussed in the
interviews
A general consensus
concerning the phenomena is
reached for service-oriented
SME's in the Western Cape.